Lila's Story - Healthcare Customer Service (DVD)

Free Online Preview 

Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. This new video program features a veteran healthcare worker who shows us how she has learned to treat the hospital and its visitors with the best of care. 

• Making a good first impression
• Meeting customers’ expectations
• Learning to follow up effectively

Includes: A 14:00 minute DVD and 10 employee handbooks.

Added features and benefits of DVD training include: 

• English and Spanish versions – many also include Portuguese
• A Customizable PowerPoint™ Presentation – makes training site-specific; excellent for training different personnel and departments
• Training Points – outlines key learning points of your training; reinforces important safety points to your employees.
• Chapterized Content - video-enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
• Expanded Leader's Guide – excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool.
• Portable Convenience – perfect for those who train and travel! Includes ten employee handbooks.