More Than a Gut Feeling III (Service & Hospitality Version) - DVD

With employee turnover rates as high as 60 percent in the service and hospitality industry, your organization may be losing thousands of dollars each year. Whether you work in a hotel, motel, casino, restaurant, food service or retail environment- to name just a few -you need good, quality employees who are a perfect match for their jobs.

Show your interviewers how to hire the best candidates for your organization every single time by implementing behavioral-style interviewing, an approach developed by industrial psychologist Dr. Paul C. Green.

This highly-acclaimed interviewing system has helped thousands of interviewers guide the job applicant in sharing their past experiences. This system is based on the premise that an applicant's past behavior is the best indicator of future performance.

Key Learning Points

• How to plan a logical, structured interview that includes pre-planned interview questions
• How to recognize the importance of developing an interview plan based on thorough knowledge of the job
• How to understand that a behavioral example is a specific life-history event that can be used to determine the presence or absence of a skill
• How to use interviewing techniques that allow for interviewer control
• How to explain why it is important to make selection decisions based on facts and information, not on a gut feeling
• How to explain why the concept of "the best predictor of future behavior is past behavior" is so important in the behavioral-based interview process
• How to recognize why some questions cannot be legally asked in the interview process

Includes: 32 minute DVD or video. Available in English, Spanish and Portuguese. The DVD version includes all three language versions on the same DVD