New Releases!

It's OKAY to be the BOSS - DVD

It has never been more difficult to be a manager. The pressure to increase productivity and profits by doing more with less, while trying to corral a new high maintenance workforce that brings its own set of expectations and demands, has never been greater. Learn more

Ethics Is A Competitive Advantage with Dr. Marianne Jennings (DVD)

Why do Ethics matter?" Through real-world examples, data, and research Dr. Marianne Jennings teaches why ethical organizations' performance and credibility in the marketplace is better than non-ethical organizations due to the sustainable business models that come from being ethical Learn more

Ethics: Speaking up Without Fear with Dr. Marianne Jennings (DVD)

This course teaches the importance of speaking up and communicating when you are aware of a misstep, why it is everyone's responsibility, and how organizations can most effectively draw out the issues. Dr. Marianne Jennings educates on the importance of speaking up through data, personal research on whistle-blowers, and real-world examples. Learn more

LEAKPROOF: 8 Privacy Principles - DVD

Video Streaming Also Available!

Strengthen customer trust, tighten privacy policies and increase your bottom line with LEAKPROOF: 8 Privacy Principles. Featuring eight guidelines given by the Organisation for Economic Cooperation and Development (OECD), this new program shows your employees how to protect customer data at all times, from collection, specification and usage to storage, security and disposal.

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Emotion vs. Analytics: Decision Making and the Biased Brain - DVD

 

 

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Guidance Systems: Bullying: There's Always a Way Out DVD

Bullying has moved past face-to-face interaction. Junior High and High School students present real-life scenarios of bullying, including bullying through the internet, texts and video. Difficult and distressing situations in a variety of settings are addressed, followed by both unproductive actions and resolutions that work. This program covers bullying from its painful beginning to its peaceful end. Learn more

The Angry Customer - New! (DVD)

Find Out How to Calm – and Not Calm – the Caustic Client! Humorous, broadcast-quality packed with strategies for handling abusive customers. Learn more

Creating Winning Social Media Strategies - DVD

A fundamental power shift is underway in relationships between organizations and customers. Learn more

Liberating Leadership: How to Build a Radical Freedom-of-Initiative Organization - DVD

When employees have the freedom and ability to act in the best interests of the company, performance improves. But does more freedom mean even better performance? Dr. Getz shares examples of phenomenal business results from companies whose leaders built total freedom-of-initiative organizations. Learn more

Preparing for Long Life in the 21st Century - DVD

Leaders of organizations need to understand how cognitive processing, decision making, memory, and motivation change as they, their employees, and their customers age. Dr. Carstensen shares research findings on motivation grounded in the uniquely human perception of time horizons and the theory of “socioemotional selectivity,” in which our values and goals change over time.

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2009 H1N1 Flu: Pandemic Awareness For Healthcare (DVD)

Length: 15 minutes

Free Online Preview

 

This important program will help you educate and protect your employees against a threat of the H1N1 Flu. The program discusses the following important topics: 

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Workplace Violence for Managers: The Early Warning Signs - DVD

Video Streaming Also Available

This dramatic video is narrated by Stephen G. White, PhD, President of Work Trauma Services and Associate Clinical Professor at the University of California, San Francisco. Over the past twenty years, Dr. White has consulted on thousands of threat cases for Fortune 500 companies and other organizations of all sizes, both public and private. Based on this experience, he shares facts about workplace violence that can help you identify risks of violence in your workplace.  

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Customer Service In Long-Term Care: Making It World-Class (DVD)

Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. Learn the 10 Rules of World Class Customer Service with Coastal's Customer Service In Long-Term Care: Making It World-Class

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Building a Winning Team - DVD

Fear and uncertainty in the workplace hurt the morale of teams and lead to pessimism, poor focus and subpar performance. Jon Gordon’s strategies for successfully uniting teams center on his belief that communication is key. 

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New OSHA Safety Regulations For Cranes and Derricks In Construction - DVD

New OSHA Safety Regulations For Cranes And Derricks In Construction - In response to growing concerns over crane safety, the Occupational Safety and Health Administration recently released new crane and derrick safety standards.

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Something Smells and It's Making Me Ill - DVD

Something Smells and It’s Making Me Ill – This program looks at a potentially serious health problem because some of the fragrances worn by both men and women can be harming co-workers who have sensitivities to fragrances. Learn more

Inside Information - DVD

Free Online Preview

Most organizations recognize that exceptional service is vital to winning and retaining customers - but very few treat their internal customers with the same level of respect and support as they do their external customers. Learn more

The Five Secrets of Communication: Business Edition - DVD

This breakthrough-training package includes a 47-minute DVD that provides easy, step-by-step lessons illustrated by videos of President Obamas own speeches. Learn more

Garage-Based Innovation - DVD

The drive to invent that Bill Hewlett and David Packard shared when they launched HP in a garage decades ago is critical to organizations today. Learn more

Change and Innovation through Brainstorming with John Sweeney - DVD

Release - 2009

Free Online Preview Available!

Whether we pursue it, or it is forced upon us, CHANGE can make or break any business. The deciding factor is the attitude of the employees charged with adapting to the challenge of finding new solutions. Learn more

Workplace Safety: It Depends on YOU PowerPoint Kit

Every job has hazards and every employee has a role in their own safety--this complete training kit will get the message across for you. Topics take employees for A to Z including OSHA requirements. Give your employees the information they need to stay safe on the job Learn more

Red Flags Rule: Preventing Identity Theft (DVD)

Video Streaming Also Available!

Help your organization comply with the Red Flags Rule with this new program. This course covers the law's salient points and provides guidelines to meet its stringent requirements. Keep confidential information secure, safeguard your reputation and protect your bottom line with this powerful program! Learn more

WAYMISH - DVD

>A customer approaches your place of business, fully intending to buy something. Then, it happens…something frustrates the customer to the point where she changes her mind and leaves without spending a dime. The "it" is a "WAYMISH" and 2 out of 3 times, it results in the permanent loss of a customer Learn more

WorkPlay: 36 Indoor/Outdoor Actvities for Leadership, Team Building, and Problem Solving

Have you noticed how employees get engaged faster and learn better when the training process is fun? Now, with this facilitator-friendly handbook, you can inject play you’re your training to accomplish a variety of learning objectives and make learning fun and memorable. Learn more

Forklift Operator Training - DVD

Forklift Operator Training - This program is simply a review of safe operating rules. Learn more