Serving Customers — Helping People - DVD

The basis of great customer service is "people helping people." Remember that the customer in front of you—or on the other end of the phone line—is a person just like yourself.

Five rules for improved customer service:

• Make your customers feel welcome.
• Ask and listen.
• Give your undivided attention.
• Go the extra mile.
• Show you appreciate your customers' business.

In this customer service video, you'll learn these rules by watching them in action within a dental office, an auto dealership, and a hardware store. You'll also view scenes in a medical practice and a utility company depicting do's and don'ts for great telephone customer service.

Customers are more likely to return to a place where they get better service. Giving customers your complete attention keeps them happy and minding the details will have them coming back for more.

Whatever business you're in, the same principles apply. Greet customers naturally. Listen carefully to understand their needs. And put some energy and enthusiasm into your work—you'll find this makes it more enjoyable for yourself as well as more effective for your business.

Duration: 16 minutes

Online Video Streaming Option:

• 1 Year Access via Internet or Intranet
• $4.25 per user 
• Minimum order: $85.00
• Streaming Set-Up Fee: 85.00 

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We offer two viewing options,  you may view courses over our partner's turnkey Learning Management System (LMS) or you may use your organization's own LSM or intranet. Both options are provided at the same affordable pricing.

• Use our Partners Video-on-Demand LSM Platform -  This options gives you the abiltiy to view videos over our LMS without any technical involement. We provide you with a Windows Media File and admisistrator password. Your employees long-on to to view the video over the internet on their desktops or laptops. Your company's account administrator has access to notification and may have tracking tools to ensure your training program meets its goals. Most videos are followed by a short post-training quiz, to assess learner knowledge and retention. 
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