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Performance Appraisals

Free previews, government, education, consultant and non-profit discounts available on select DVD and video programs. Contact us for details.
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Performance Review Series (Part 1 & 2) - DVD

Produced - 2003

Free Online Preview

Every organization has a different kind of performance review system. Even so, the reaction to reviews is often the same - one of horror. Performance review sets out to encourage individuals to think about reviews in a new way, so they stop dreading them and start seeing them in a more positive light.

Performance review comes in two distinct parts - one for the manager and one for the appraisee. Unless both sides know what to expect, and how to get the most from the meeting, it will always fall short of the mark. Both sides have an equally crucial role to play.

Part one: Every manager's nightmare (length 30 minutes) is aimed specifically at managers. They know the importance of an employee's performance review, but this rarely makes having to do them any less painful. In fact, because they often end up being emotionally charged, they are seen more as 'excruciating' than 'crucial'.

To overcome this, and to show that we understand their apprehension, we identify six manager's 'nightmares': Defensive Dennis; Weepy Wendy; Silent Steve; Non-stick Nigel; Bolshy Becky and Bored Betty. We show these classic difficult characters in action and provide simple and effective strategies for getting them on-side. Through these characters we are able to demonstrate key review techniques managers can develop. By making them less confrontational and more productive managers will be able to fearlessly deal with all performance reviews.

Part two: Every appraisee's dream (length 20 minutes) is aimed at staff whose review is coming up shortly. This section really shows the positive side of performance reviews and gives a full and vivid illustration of just how well they can go when they're handled properly by both parties. It gives the appraisee something to aim for during their own review, but is also very useful for managers - showing them what can be achieved from a successful review.

We also introduce another new character - Tracy. Like many employees she feels her annual performance review is a complete waste of time. We see her learn the secrets of preparation, based on a new three-part structure to help her thinking process:

  • The past: what's gone well over the last year, and what hasn't
  • The present: any current issues about the job she's doing
  • The future: where she wants to go and what experience or training she will need to get there.

Key Learning Points:

  • Explores essential interviewing skills
  • Integral part of any management skills program
  • 2-part program suitable for all managers and appraisees
  • Engaging and amusing drama to reinforce the messages
  • Memorable characters show different behaviors and techniques
  • Promotes use of appropriate behavioral skills
  • Over 50 minutes of training

Includes: Two DVDs (30 minute and 20 minute), leader's guides, participant worksheets on disk and PowerPoint slides on disk.

  • Performance Review Series (Part 1 & 2) - DVD $1,495.00 [Add to Cart]
  • Performance Review Series (Part 1): Every Manager's Nightmare - DVD $870.00 [Add to Cart]
  • Performance Review Series (Part 2): Every Appraisee's Dream - DVD $870.00 [Add to Cart]
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Managing Performance Every Day: Beyond Appraisal - DVD

Produced - 2007

Free Preview

To many managers, managing performance means the annual appraisal and little else. In today's modern and highly pressurized workplace, it is all too easy for managers to forget that their primary responsibility is to get the best out of those they manage.

So how do managers do this? This learning resource takes this fundamental management question and provides some answers. The program follows David (IT Manager) and Louise (Marketing Manager) as they find out what managing friendly, lacks consistency and is unclear what he wants and expects as a manger. In contrast, Louise is highly organized but does not involve her team through collaboration. As a result her team members do not develop as they should.

In Managing performance every day, we see David and Louise learn an easy to follow 5-step process of beyond the appraisal, and how to put this in to practice. And as a result, they begin to see real benefits ' both to the performance of their teams and to the output of their project they have been jointly working on.

The benefits:

  • Demonstrates the easy-to-follow 5- step process to help managers encourage their people to deliver world class performance.
  • The support materials give the trainer and the manger every tool they could ever need to change the way their organization develops and utilizes the abilities of every individual.

Program includes: DVD (25 mins)Trainers guide and Workbook OHT and handouts.

  • Managing Performance Every Day: Beyond Appraisal - DVD $870.00 [Add to Cart]
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Discussing Performance - DVD

Free Online Preview

This course is also available for online training, see details below.

In Discussing Performance you'll meet Rob and Claire. Rob is Claire's supervisor, and needs to have a performance feedback discussion with Claire. The scene begins with Rob and Claire having a disastrous meeting with tempers flaring. Next we travel on an emotional journey with Rob and Claire as they learn the secrets of making performance feedback discussion something to look forward to rather than being their worst nightmare.

Our performance discussion expert, Sam, shows us the correct way to ensure a most successful meeting, with productive outcomes and both happy bosses and employees. Whether you're a raw beginner at conducting performance feedback discussions or you've been doing them for years, this video will help your meetings become more productive, focused and worthwhile.

Participants will learn:

  • The value of focusing on outcomes
  • How to tackle contentious issues
  • How to formalize forward planning
  • How to avoid common pitfalls
  • How to give positive feedback
  • How to encourage self-appraisal
  • How to work collaboratively to set goals
  • How to motivate each other to develop professionally

Program Includes: A 20 minute VHS or DVD, Leader's Guide and PowerPoint Presentation on CD-ROM with Presenter's Notes. English and Spanish Version Available!

Online Training Option

  • Pricing - $9.95 per user
  • Minimum order - $500
  • Users receive a post-test and certificate of completion. You set the test’s passing grade.
  • You get an Administrator’s Page that shows who has logged on to take the training and the test score of each viewer.

Please contact us by email if you have more than 1000 users for special pricing options.

Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

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Pass It On: Coaching Skills for Managers - DVD

Produced - 2007

Free Preview

Pass it on: coaching skills for managers is our new September 2007 release. This program uses humor and practical examples of how to get coaching right (and wrong). It also demonstrates the way in which effective coaching can facilitate development through any organization and how personally rewarding it is for the coach too.

Core program - key learning messages:

  • Identify The Goals - set targets
  • Promote Discovery - Don't just provide all the answers
  • Encourage - through praise and constructive criticism
  • Treat as equals
  • Admit your own mistakes
  • Listen actively
  • Follow up
  • Check on progress

Program includes: DVD (25 minutes), DVD extras (11 minutes), leaders guide, group training workbook, self-study workbook and PowerPoint presentation slides.

  • Pass It On: Coaching Skills for Managers - DVD $870.00 [Add to Cart]
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The Dreaded Appraisal - DVD (English)

Best-Seller! Produced - 1990

Free Preview

This training program is designed to ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness.

Giving a review - or receiving one - is a challenging experience, even when the news is good. Prevent performance appraisals from turning into disasters with The Dreaded Appraisal.

This popular video emphasizes the need to remain in control, avoid irrelevant arguments and gain agreement on specific, measurable performance goals. The Dreaded Appraisal lets you sit in as three managers review three different employees, each an archetype of a 'problem' personality. Each illustrates a different challenge for managers and each presents an opportunity to turn negative attitudes into positive actions. First comes Shy Sharon, who has bottled up all her opinions and concerns. The manager helps Sharon to express herself in a positive manner and see the value of honest, open communication. Next is Touchy Tracey, who takes the defensive, insisting every comment the manager makes is a criticism. The manager helps Tracey regain her balance and accept constructive criticism gracefully. Getting through to Aggressive Alan calls for a completely different approach. Eventually, the manager pries him away from his organizational critique and shifts the focus to where it belongs, on Alan's role. The Dreaded Appraisal comes with a special video for the appraisee, explaining what to expect, how to prepare and how to benefit from the appraisal.

Learning Objectives:

  • Get appraisees to open up
  • Create an unhurried atmosphere
  • Praise and encourage
  • Probe and listen
  • Face up to the problem
  • Stick to the facts
  • Invite self-appraisal Agree on an action plan
  • Work to a structure

Program includes: DVD (25 mins, appraisee program (3 mins),course leader's guide, participant worksheets on disk and PowerPoint slides on disk

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Steps to Supervisory Success - (5 DVD Set)

Equip new supervisors with the confidence to step up fast to the critical demands of their new roles. These programs align together to help front-line supervisors, team leaders and new managers keep up with customer demands, manage team relationships and deliver bottom-line results.

The knowledge and skills in this five-program series build upon one another for breakthrough learning. The Steps to Supervisory Success include the following programs:

  • Program 1. - Peer Today, Boss Tomorrow
    Help newly promoted supervisors navigate their changing roles and have immediate impact! Climb in the proverbial camper for an enlightening road trip with five friends who share experience and insights about making successful transitions from peer to boss. Key strategies, hands-on workshop activities and practical suggestions make this program an excellent choice for organizations that promote from within or train new supervisors regularly. (DVD Length: 22 minutes)

  • Program 2. - It’s the Law: The Legal Side of Management
    In the effort to prevent employee lawsuits, are your managers assets or liabilities? By providing them knowledge and tools to handle workplace issues effectively, this program turns managers into a frontline defense against costly litigation. Armed with an understanding of the critical legal issues facing them today, your managers will take a wealth of practical knowledge back to their departments. This program explores critical issues--hiring/firing, discipline, harassment, the ADA and more (DVD length: 22 minutes)

  • Program 3. - The Courage to Coach
    Effective coaching is the single most important factor in employee development today. This program turns common sense into common practice with a four-step process that can be applied to any employee performance situation. An award-winning video, hands-on workshop activities and a realistic range of tough employee performance situations make this program ideal for organizations committed to supervisory success. Version for retail audiences features scenarios specific to the demands of a fast-paced, customer-driven workplace. (DVD length: 19 minutes)

  • Program 4. - Let's T.A.L.K.: Handling the Difficult Performance Appraisal
    How do your managers feel about giving performance appraisals? If the answers range from “pointless exercise” to “worst nightmare,” Let’s T.A.L.K. will change their minds. The T.A.L.K. approach (Tell it like you see it; Ask for feedback; Lead toward a solution; Keep at it) makes appraisals easier and more effective, keeping the focus on work-related issues, not on personalities. Dramatic examples demonstrate techniques that help managers communicate expectations effectively and encourage top performers to do even better. (DVD length: 20 minutes)

  • Program 5. - I Wish My Manager Would Just...
    Twenty-five thousand employees can’t be wrong…when it comes to knowing what managers and supervisors can do to make their workplaces more productive, efficient and rewarding. Based on candid responses gathered in a large-scale, five-year survey, this program helps managers and supervisors consider the impact--positive and negative--that their management styles have on employees. It’s a refreshing and honest look at the relationship between employees and managers. (DVD length: 16 minutes)

The Steps to Supervisory Success program include:

  • 5 DVDs
  • Facilitator Guide for each program (with multiple agenda options)
  • Reproducible Participant Materials
  • Reproducible Self-Study Guide
  • Online Program Resources
  • Trainer Pack

  • Steps to Supervisory Success - (5 DVD Set) $3,719.00 [Add to Cart]
  • Steps to Supervisory Success - (10-Day Preview) $20.00 [Add to Cart]
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50 Activities for Performance Appraisal Training

New

By Wendy Denham and Jane Jestico

Teaching employees how to deliver effective performance appraisals will pay big dividends in your organization. But, too often, employees perceive the training as uninteresting – even boring.

Here’s a terrific resource full of hands-on exercises that will make training in this vital area enjoyable and extremely motivating. Every employee – regardless of how experienced they are in appraisals – will be stimulated by learning how to question, listen, be objective, give feedback, communicate and manage the process.  

Each activity is ready-to-use and includes a description, when to use it, objectives, materials and time required, and methods. Each activity takes under 60 minutes or so to complete.

Need to find a specific activity quickly? No problem. The activities are categorized into two groups – the skills and the process – so they are easy to select. All handouts are numbered using the same number as the activity. And some you’ll want to make into transparencies for use with an overhead projector.

Whether you’re a new or experienced trainer, you’ll find all the support you need to lead the activities, adapt them to your own training style and give performance appraisal training the priority it deserves.

Sample activities:

  • Actions Speak Louder
  • Confirm It in Writing
  • Do You Really Mean That?
  • Just Stick to the Facts
  • Praise versus Criticism
  • What Do You Think?
  • Where Do We Go from Here?

Format: 3-ring binder, 308 pp

  • 50 Activities for Performance Appraisal Training $149.99 [Add to Cart]
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Empowering Appraisal - DVD

Produced - 1993

Free Preview

The Empowering Appraisal contains everything needed to start, run or improve a company appraisal system. The main video uses a realistic drama to outline frequently-made mistakes and suggests ways to improve the skills needed to conduct effective interviews. It also stresses the importance of making objectives measurable, realistic and achievable.

The benefits:

  • Demonstrates how to make appraisal interviews a productive two-way process which will motivate and empower employees
  • Provides guidelines for introducing an objective setting scheme throughout any organization
  • Show how to prepare for the appraisal
  • Sets objectives which are realistic and achievable
  • Shows how to measure objectives and monitor results
  • The package includes a wealth of support material designed for both the appraiser and the appraisee.

Program includes: DVD (28 mins), self study DVD (28 mins), your appraisal DVD (5 mins), training notes, self-study workbook, generic appraisal form and generic preparation form.

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Audio Click 'n Train: Performance Appraisals - How to Conduct Effectively

Performance appraisals are a vital management tool to evaluate and improve employee performance and motivation. They also help you identify employees for promotion and training as well as help employees set and accomplish career goals. The better prepared supervisors are to conduct fair and productive appraisals, the more useful employee appraisals will be in accomplishing the goals your organization’s policy has set for the evaluation process.

This new plug-and-play professional-quality audio presentation does the talking for you. You get a complete, comprehensive training session with both visuals and audio, as well as training reinforcement materials-quiz, handout, interactive exercises! This complete training course meets the needs of all types of learners (audio, visual, tactile) for results-oriented training. These courses can be used as self-directed courses or in a classroom setting for ultimate flexibility.

This easy-to-use training program will help your supervisors become more comfortable and effective with performance appraisals by teaching them to understand how your organization’s performance appraisal process helps the organization, supervisors, and employees achieve their goals.


This time-saving program includes everything you need:

  • An audio presentation
    A movie-like version of the PowerPoint® presentation with audio included for out-of-the-box classroom training.
  • A fully prepared PowerPoint presentation
    Fully researched and expertly designed meetings on this key topic.
  • Reproducible handouts
    Print and photocopy the handouts to reinforce the training.
  • Interactive exercises
    Involving exercises increases comprehension.
  • Quizzes
    Test your employees' knowledge.
  • Completion certificate
    Document who satisfactorily completed training.
  • Trainer's guide
    Helps you understand key training issues for this topic.

  • Audio Click 'n Train: Performance Appraisals - How to Conduct Effectively $199.99 [Add to Cart]
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Care and Candor: Making Performance Appraisals Work - DVD

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Free Online Preview

Performance appraisal meetings are often dreaded by both the manager and the employee. However, handled correctly, the appraisal meeting can be an invaluable opportunity to learn, grow, and increase motivation -- on both sides of the table.

This exciting new program demonstrates the importance of making a caring attitude and honest feedback the foundation of the appraisal meeting in in order to achieve the best results.

Video Synopsis

Brad, an unexperienced manager, is reminded of the keys to a successful appraisal by the unlikely source of James, the intern. His youthful enthusiasm for the potential of a well-conducted appraisal meeting inspires Brad to take a second look at his own performance and his appraisal style.

The training points covered include:

  • How to Prepare for the Meeting
  • Using Care and Candor when giving Feedback
  • Separating the Person from the Behavior
  • Collaborating to set SMART goals
  • Keeping the PRAISE in the Appraisal

Successfully leading performance meetings is a critical skill for all managers. Let Care and Candor: Making Performance Appraisals Work bring new levels of awareness and skill to your management team!

Added features and benefits of DVD training include:

  • English and Spanish versions – many also include Portuguese
  • A customizable PowerPoint™ presentation
  • Informative training points and bonus material for refresher or training talks
  • Video-enriched training organized by learning objectives that facilitates discussion
  • A printable Leader's Guide
  • Resourceful web links to organizations such as OSHA, FEMA, NSC and the CDC, where viewers can download and print information on regulatory standards

  • Care and Candor: Making Performance Appraisals Work - DVD $945.00 [Add to Cart]
  • Care and Candor: Making Performance Appraisals Work - VHS $870.00 [Add to Cart]
  • Care and Candor: Making Performance Appraisals Work - DVD Rental $295.00 [Add to Cart]
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Performance Matters: The Need for Constructive Criticism - DVD

Hosted by John Cleese

Free Online Preview

To enable managers to employ criticism as a means of preventing the recurrence of mistakes and improving staff performance.

Nobody enjoys being criticized, which is why few managers relish the prospect of criticizing their staff-yet is has to be done. Everyone makes mistakes, but no-one can be allowed to go on making the same mistake-and people shouldn’t have to wait until an appraisal to discover they have done something wrong.

The program is set in the offices of a district council, where an oversight in preparing for a meeting leads to the rejection of a sensitive planning application. The planning officer concerned shrinks from confronting an otherwise efficient assistant until a stern memo from the chief executive forces a rethink.

But rather than establishing what had happened and taking action to put it right, the officer makes a series of clumsy attempts to discipline the assistant-including a telling off in front of junior colleagues, failing to agree what had gone wrong and criticizing them personally rather than what they had done.

Learning how to handle the situation correctly means understanding how the problem arose, and the assistant is able to suggest a means of avoiding such mistakes in the future.

Features and applications:

  • Helps managers understand that criticism is an essential part of a manager’s responsibilities
  • Shows why people should only be criticized for what they’ve done, not what they are
  • Emphasizes how criticism done badly can make things worse
  • Lays down seven rules for ensuring that criticism is conducted effectively and without acrimony

Program includes: 24 minute VHS or DVD video

  • Performance Matters: The Need for Constructive Criticism - DVD $870.00 [Add to Cart]
  • Performance Matters: The Need for Constructive Criticism - VHS $870.00 [Add to Cart]
  • Performance Matters: The Need for Constructive Criticism - CD-ROM $870.00 [Add to Cart]
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QuikStep Guide to Hiring, Firing, Appraisal, and Discipline

QuikStep guides tell you what to do, how to do it, what to say, when to say it. All QuikStep guides feature a simple step-by-step solution with detailed instructions, samples, tips, and checklists. This bundle offer allows you to receive all 4 titles to help deliver top HR performance.

With one low price you will receive:

QuikStep Guide to Hiring
Learn how to attract, identify, and select the right person. Special sections detail the interview process, how to perform effective reference checks, and how to make an offer your top candidate can't refuse.

QuikStep Guide to Firing
This guide will help you plan and carry out the actual termination meeting, wtih sample scripts. Also provides you with key questions to ask before you take action so that you avoid legal problems.

QuikStep Guide to Appraisal
A step-by-step system that makes appraisals an effective motivating tool for every employee.

QuikStep Guide to Discipline
This guide takes you step-by-step through publizing expectations, how to conduct face-to-face sessions, and how to document to avoid future lawsuits.

  • QuikStep Guide to Hiring, Firing, Appraisal, and Discipline $149.99 [Add to Cart]
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Easy Trainer: Hiring, Discipline & Termination

Do Your Supervisors Need Better Hiring and Discipline Skills?

Easy Trainer Series in Microsoft PowerPoint gives you customizable, easy-to-use training sessions on key employment topics. This CD-ROM gives you the PowerPoint meeting outlines to train your supervisors to make smarter decisions on Hiring, Discipline & Termination.

You Get:

  • Prewritten Speaker's notes that make you an instant trainer
  • Quizzes that test your supervisors' knowledge before and after training
  • Certificates of completion that can be printed to document training
  • Reproducible handouts and training outlines in PowerPoint

The Easy Trainer:Hiring, Discipline & Termination PowerPoint on CD-ROM covers: Job Descriptions

  • Interviewing
  • Nondiscriminatory Hiring
  • New Employee Orientation
  • Turnover
  • Alternative Work Arrangements
  • Performance Appraisal
  • Challenging Employees
  • Progressive Discipline
  • Measuring Job Performance
  • Grounds for Termination
  • Employee Theft

  • Easy Trainer: Hiring, Discipline & Termination $399.99 [Add to Cart]
The Art of Coaching in Business - VHS

Great coaching dramatically improves performance

Effective coaching is essential to building any successful organization. It's the most powerful tool managers have to improve individual and team performance. Look behind any high-performing individual or team and you're likely to find a skilled and committed coach.

But what is great coaching?

In many ways, it's like great art. There are many styles that define greatness. But the bottom line for all great coaching is that it helps people perform to the best of their ability.

The theories of effective coaching are fundamental and straightforward. The artistry of great coaching is the ability to translate these theories into practical actions. Learn the practical art of coaching from seven "masters" The Art of Coaching in Business is a "Master Class" in coaching. You will have a first-hand opportunity to learn how to coach successfully from seven extraordinary individuals who understand the coaching process inside and out.

This program is unique because its "stars" aren't actors reading a script about coaching. They are experts in the Fields of business, sports , music and dance sharing their wisdom and experience about what it takes to coach successfully.

The Coaching Model

While our experts are from different fields, they all agree that there are certain coaching fundamentals and practices that, when applied consistently, result in sustained performance improvement. When you listen to their collective advice, a clear and practical coaching model emerges.

Who is this video for?

The Art of Coaching in Business will help all managers in your organization, from the shop floor to the boardroom. Managers will learn:

  • How coaching impacts the bottom line
  • How to use the coaching process to improve the associates' performance

This video is ideal for use as a:

  • Framework for a coaching seminar
  • Self-directed learning experience
  • Module in performance appraisal training
  • Off-site management retreat

Program Includes: 35 minute VHS video or CD-ROM, leader's guide, reproducible participant materials and a self-assessment.

  • The Art of Coaching in Business - VHS $795.00 [Add to Cart]
  • The Art of Coaching in Business - CD-ROM $795.00 [Add to Cart]
  • The Art of Coaching in Business - VHS Rental $250.00 [Add to Cart]
  • The Art of Coaching in Business - VHS Preview $0.00 [Add to Cart]
  • The Art of Coaching in Business - VHS (Spanish) $795.00 [Add to Cart]
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The Human Touch Performance Appraisals II - DVD

Produced - 2000

Free Online Preview

The performance appraisal is one of the most significant opportunities a manager will have to help employees close the gap between actual performance and the performance needed to meet - and exceed - individual, departmental, and corporate objectives. This best-selling video provides viewers with a step-by-step plan for conducting candid, constructive performance appraisals, including ways to follow up the appraisal to maximize your employees' strengths and improve on their weaknesses.

Learning Points:

  • Prepare for a positive and constructive performance appraisal
  • Eliminate personal bias
  • Be specific and candid
  • Build on the employee's strengths to improve performance
  • Revise the job description to meet the organization's and the employee's needs
  • Evaluate your own performance as a manager

Includes: Leader's guide and 24 minute DVD.

  • The Human Touch Performance Appraisals II - DVD $845.00 [Add to Cart]
  • The Human Touch Performance Appraisals II - DVD Rental $295.00 [Add to Cart]
  • The Human Touch Performance Appraisals II - DVD Preview $0.00 [Add to Cart]