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Performance Appraisals Produced - 2003
Every organization has a different kind of performance review system. Even so, the reaction to reviews is often the same - one of horror. Performance review sets out to encourage individuals to think about reviews in a new way, so they stop dreading them and start seeing them in a more positive light. Performance review comes in two distinct parts - one for the manager and one for the appraisee. Unless both sides know what to expect, and how to get the most from the meeting, it will always fall short of the mark. Both sides have an equally crucial role to play. Part one: Every manager's nightmare (length 30 minutes) is aimed specifically at managers. They know the importance of an employee's performance review, but this rarely makes having to do them any less painful. In fact, because they often end up being emotionally charged, they are seen more as 'excruciating' than 'crucial'. To overcome this, and to show that we understand their apprehension, we identify six manager's 'nightmares': Defensive Dennis; Weepy Wendy; Silent Steve; Non-stick Nigel; Bolshy Becky and Bored Betty. We show these classic difficult characters in action and provide simple and effective strategies for getting them on-side. Through these characters we are able to demonstrate key review techniques managers can develop. By making them less confrontational and more productive managers will be able to fearlessly deal with all performance reviews. Part two: Every appraisee's dream (length 20 minutes) is aimed at staff whose review is coming up shortly. This section really shows the positive side of performance reviews and gives a full and vivid illustration of just how well they can go when they're handled properly by both parties. It gives the appraisee something to aim for during their own review, but is also very useful for managers - showing them what can be achieved from a successful review. We also introduce another new character - Tracy. Like many employees she feels her annual performance review is a complete waste of time. We see her learn the secrets of preparation, based on a new three-part structure to help her thinking process:
Key Learning Points:
Includes: Two DVDs (30 minute and 20 minute), leader's guides, participant worksheets on disk and PowerPoint slides on disk.
 Best-Seller! Produced - 1990 This training program is designed to ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness. Giving a review - or receiving one - is a challenging experience, even when the news is good. Prevent performance appraisals from turning into disasters with The Dreaded Appraisal. This popular video emphasizes the need to remain in control, avoid irrelevant arguments and gain agreement on specific, measurable performance goals. The Dreaded Appraisal lets you sit in as three managers review three different employees, each an archetype of a 'problem' personality. Each illustrates a different challenge for managers and each presents an opportunity to turn negative attitudes into positive actions. First comes Shy Sharon, who has bottled up all her opinions and concerns. The manager helps Sharon to express herself in a positive manner and see the value of honest, open communication. Next is Touchy Tracey, who takes the defensive, insisting every comment the manager makes is a criticism. The manager helps Tracey regain her balance and accept constructive criticism gracefully. Getting through to Aggressive Alan calls for a completely different approach. Eventually, the manager pries him away from his organizational critique and shifts the focus to where it belongs, on Alan's role. The Dreaded Appraisal comes with a special video for the appraisee, explaining what to expect, how to prepare and how to benefit from the appraisal. Learning Objectives:
Program includes: DVD (25 mins, appraisee program (3 mins),course leader's guide, participant worksheets on disk and PowerPoint slides on disk
 Performance appraisals are a vital management tool to evaluate and improve employee performance and motivation. They also help you identify employees for promotion and training as well as help employees set and accomplish career goals. The better prepared supervisors are to conduct fair and productive appraisals, the more useful employee appraisals will be in accomplishing the goals your organization’s policy has set for the evaluation process. This new Click 'n Train PowerPoint® presentation will help your supervisors become more comfortable and effective with performance appraisals by teaching them to understand how your organization’s performance appraisal process helps the organization, supervisors, and employees achieve their goals.
Performance Appraisals - How to Conduct Effectively includes:
Produced - 2007
To many managers, managing performance means the annual appraisal and little else. In today's modern and highly pressurized workplace, it is all too easy for managers to forget that their primary responsibility is to get the best out of those they manage. So how do managers do this? This learning resource takes this fundamental management question and provides some answers. The program follows David (IT Manager) and Louise (Marketing Manager) as they find out what managing friendly, lacks consistency and is unclear what he wants and expects as a manger. In contrast, Louise is highly organized but does not involve her team through collaboration. As a result her team members do not develop as they should. In Managing performance every day, we see David and Louise learn an easy to follow 5-step process of beyond the appraisal, and how to put this in to practice. And as a result, they begin to see real benefits ' both to the performance of their teams and to the output of their project they have been jointly working on. The benefits:
Program includes: DVD (25 mins)Trainers guide and Workbook OHT and handouts.
 Performance appraisals are a vital management tool to evaluate and improve employee performance and motivation. They also help you identify employees for promotion and training as well as help employees set and accomplish career goals. The better prepared supervisors are to conduct fair and productive appraisals, the more useful employee appraisals will be in accomplishing the goals your organization’s policy has set for the evaluation process. This new plug-and-play professional-quality audio presentation does the talking for you. You get a complete, comprehensive training session with both visuals and audio, as well as training reinforcement materials-quiz, handout, interactive exercises! This complete training course meets the needs of all types of learners (audio, visual, tactile) for results-oriented training. These courses can be used as self-directed courses or in a classroom setting for ultimate flexibility. This easy-to-use training program will help your supervisors become more comfortable and effective with performance appraisals by teaching them to understand how your organization’s performance appraisal process helps the organization, supervisors, and employees achieve their goals.
 The Performance Measurement SkillBuilder provides an individual with a thorough overview, techniques, and methods to improve in this competency. The 12 page booklet takes the learner through 6 developmental steps: Talk, Think, Gather Information, Trial, Track, & Fine Tune. These steps outline a process to re-think your business units performance measures and key accountabilities. Each packet contains 10 booklets.
 Performance reviews are a way for you and your employees to get on the same page about what you expect from them. They can open up a dialogue between employee and manager, and can help you take care of problems before they become commonplace. This bestseller is designed to guide you step-by-step through the review process, with tips on how your feedback can change the way your employees work. Businesses large and small can benefit from learning how to handle employee performance reviews in a fair and thorough manner. $149.99 [Add to Cart] This course is also available for online training, see details below. In Discussing Performance you'll meet Rob and Claire. Rob is Claire's supervisor, and needs to have a performance feedback discussion with Claire. The scene begins with Rob and Claire having a disastrous meeting with tempers flaring. Next we travel on an emotional journey with Rob and Claire as they learn the secrets of making performance feedback discussion something to look forward to rather than being their worst nightmare. Our performance discussion expert, Sam, shows us the correct way to ensure a most successful meeting, with productive outcomes and both happy bosses and employees. Whether you're a raw beginner at conducting performance feedback discussions or you've been doing them for years, this video will help your meetings become more productive, focused and worthwhile. Participants will learn:
Program Includes: A 20 minute VHS or DVD, Leader's Guide and PowerPoint Presentation on CD-ROM with Presenter's Notes. English and Spanish Version Available!
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 Often, employees don't really know WHAT they are supposed to do, or they don't really know HOW… Or they actually think they ARE doing it, or they think something ELSE is more important. This staff coaching video provides clear guidelines that will help you improving employee performance through mentoring and providing direction and feedback. There are four key steps to effective employee coaching:
This management training video shows you how to apply these essential performance coaching steps in productive ways that include your employees in the process. You'll learn to communicate specific expectations and to remove any obstacles that get in the way. And you'll learn techniques for further improving employee job performance through inspiring and mentoring employees who are already doing well—by pointing out what they could be doing even better! Formats: DVD
 New By Wendy Denham and Jane Jestico Teaching employees how to deliver effective performance appraisals will pay big dividends in your organization. But, too often, employees perceive the training as uninteresting – even boring. Here’s a terrific resource full of hands-on exercises that will make training in this vital area enjoyable and extremely motivating. Every employee – regardless of how experienced they are in appraisals – will be stimulated by learning how to question, listen, be objective, give feedback, communicate and manage the process. Each activity is ready-to-use and includes a description, when to use it, objectives, materials and time required, and methods. Each activity takes under 60 minutes or so to complete. Need to find a specific activity quickly? No problem. The activities are categorized into two groups – the skills and the process – so they are easy to select. All handouts are numbered using the same number as the activity. And some you’ll want to make into transparencies for use with an overhead projector. Whether you’re a new or experienced trainer, you’ll find all the support you need to lead the activities, adapt them to your own training style and give performance appraisal training the priority it deserves. Sample activities:
Format: 3-ring binder, 308 pp
 Produced - 2007 Pass it on: coaching skills for managers is our new September 2007 release. This program uses humor and practical examples of how to get coaching right (and wrong). It also demonstrates the way in which effective coaching can facilitate development through any organization and how personally rewarding it is for the coach too. Core program - key learning messages:
Program includes: DVD (25 minutes), DVD extras (11 minutes), leaders guide, group training workbook, self-study workbook and PowerPoint presentation slides.
Produced - 1993 The Empowering Appraisal contains everything needed to start, run or improve a company appraisal system. The main video uses a realistic drama to outline frequently-made mistakes and suggests ways to improve the skills needed to conduct effective interviews. It also stresses the importance of making objectives measurable, realistic and achievable. The benefits:
Program includes: DVD (28 mins), self study DVD (28 mins), your appraisal DVD (5 mins), training notes, self-study workbook, generic appraisal form and generic preparation form.
 Real change only happens when the decision to change comes from the person doing the changing. Painless Performance Improvement provides managers with a simple and proven technique to help team members improve their own poor performance without the drama, pain or conflict often associated with performance issues. Managers and supervisors will learn how to:
A training comedy, Painless Performance Improvement combines highly entertaining hosts with dramatic and realistic coaching moments. Supervisors will relate to scenes of management gone awry as well as employee's favorite excuses and sidetracks. Used with the accompanying 85 page Managers Reference Guide, leaders will find this package an indispensable resource for improving the performance of their team. Performance Improvement is Painless when you:
This program comes with the following content:
Performance appraisal meetings are often dreaded by both the manager and the employee. However, handled correctly, the appraisal meeting can be an invaluable opportunity to learn, grow, and increase motivation -- on both sides of the table. This exciting new program demonstrates the importance of making a caring attitude and honest feedback the foundation of the appraisal meeting in in order to achieve the best results. Video Synopsis Brad, an unexperienced manager, is reminded of the keys to a successful appraisal by the unlikely source of James, the intern. His youthful enthusiasm for the potential of a well-conducted appraisal meeting inspires Brad to take a second look at his own performance and his appraisal style. The training points covered include:
Successfully leading performance meetings is a critical skill for all managers. Let Care and Candor: Making Performance Appraisals Work bring new levels of awareness and skill to your management team! Added features and benefits of DVD training include:
 Hosted by John Cleese
To enable managers to employ criticism as a means of preventing the recurrence of mistakes and improving staff performance. Nobody enjoys being criticized, which is why few managers relish the prospect of criticizing their staff-yet is has to be done. Everyone makes mistakes, but no-one can be allowed to go on making the same mistake-and people shouldn’t have to wait until an appraisal to discover they have done something wrong. The program is set in the offices of a district council, where an oversight in preparing for a meeting leads to the rejection of a sensitive planning application. The planning officer concerned shrinks from confronting an otherwise efficient assistant until a stern memo from the chief executive forces a rethink. But rather than establishing what had happened and taking action to put it right, the officer makes a series of clumsy attempts to discipline the assistant-including a telling off in front of junior colleagues, failing to agree what had gone wrong and criticizing them personally rather than what they had done. Learning how to handle the situation correctly means understanding how the problem arose, and the assistant is able to suggest a means of avoiding such mistakes in the future. Features and applications:
Program includes: 24 minute VHS or DVD video
 QuikStep guides tell you what to do, how to do it, what to say, when to say it. All QuikStep guides feature a simple step-by-step solution with detailed instructions, samples, tips, and checklists. This bundle offer allows you to receive all 4 titles to help deliver top HR performance. With one low price you will receive: QuikStep Guide to Hiring QuikStep Guide to Firing QuikStep Guide to Appraisal QuikStep Guide to Discipline
 Produced - 2000 The performance appraisal is one of the most significant opportunities a manager will have to help employees close the gap between actual performance and the performance needed to meet - and exceed - individual, departmental, and corporate objectives. This best-selling video provides viewers with a step-by-step plan for conducting candid, constructive performance appraisals, including ways to follow up the appraisal to maximize your employees' strengths and improve on their weaknesses. Learning Points:
Includes: Leader's guide and 24 minute DVD.
 Now it's easy to help your supervisors achieve top levels of competence and productivity with these pre-written training sessions on topics ranging from team building to time management. You get 25 ready-to-use training sessions. Free quarterly updates.
 Featuring John Cleese/ Release date: 2000 The aim of these programs are to ensure that managers understand how to use praise to make their staff realize that their efforts are appreciated. The program also enables managers to employ criticism as a means of preventing the recurrence of mistakes and improving staff performance. This two DVD set includes the following programs:
Performance Matters: The Importance of Praise Free Preview
The benefits:
Performance Matters: The Need for Constructive Criticism Free Preview
The programs aim is to ensure that managers understand how to use praise to make their staff realize that their efforts are appreciated. To enable managers to employ criticism as a means of preventing the same mistake from being made over and over. (Length: 21 minutes) The benefits:
Produced in 2001
Appraisal interviews offer managers a golden opportunity to identify problems and opportunities, motivate staff and improve performance. But beware! the mishandling of such interviews can create the very opposite effect. Three inept managerial characters show how an appraisal interview should not be conducted: The first never prepares or makes time; the second is too fond of the sound of their own ranting and, the last manager, cannot bring themself to make any criticism for fear of creating bad feeling. Understandably, the poor employee who is subjected to these face-to-face farces becomes increasingly disenchanted, baffled and alienated. How am I doing? uses the analogy of the distraught interviewee's medical checkup to highlight each manager's mistakes - and to illustrate exactly how an appraisal should be handled. The benefits
Programme includes: DVD(26 mins), Meeting break video Course leader's guide, Delegate worksheets on disk, Powerpoint slides/OHPs on disk, Self-study workbook on disk
 Customer Favorite!
You can deliver professional, high-impact supervisory training presentations in PowerPoint even if you've never worked in PowerPoint. This fully equipped program gives you everything you need, including handouts, to train on 20 essential topics. Free quarterly updates.
Presentations cover topics like:
 This course is also available for online training, see details below. Performance appraisals provide an ideal opportunity for collaborative, two-way communication between supervisors and their employees. Yet, they also carry an incredible legal responsibility: the right to a fair appraisal of job performance starts with the actual job description itself. This program discusses protection from legal problems, how to conduct an appraisal, the interview format and goal setting.
Program Includes: A 30 minute DVD or video, references books and comprehensive leader's guide.
Online Training Pricing Option:
 Everyone knows that managers need to be trained to lead successful performance appraisal meetings. But did you ever consider the other side of the table? Your employees are a critical piece of the puzzle. Only when both parties are feeling well-prepared and confident can the appraisal meeting achieve its highest potential. Program Synopsis James, an intern with an enthusiastic attitude, is ready for his very first performance appraisal. His coworker, Doris, is skeptical based on her years of dissatisfaction with the process. Once enlightened on the how-to's of participating productively in the meeting, she gains a new perspective and puts it to the test. Both James and Doris experience appraisal meetings that not only look back at what's been done, but also look forward at the potential for the future. The training points covered include:
When employees take an active role in the two-communication of an appraisal discussion, EVERYONE wins. Looking Forward: Your Performance Appraisal will empower your employees to approach appraisal meetings without fear and trepidation, but instead ready to learn and share. They'll leave the meeting feeling informed, motivated and ready to move forward with enthusiasm! Two-Part Series: $1,595 Includes the employer version of this program, Care and Candor: Making Performance Appraisals Work.
 Featuring John Cleese This collection of short humorous ice breakers focus on key business issues or skills and the mishaps and mayhem that can occur when things go wrong. The series features John Cleese and many others. The programs are designed for use as humorous meeting openers, breaks and/or meeting closers. Bosses From Hell! Colleagues From Hell!
Communicators From Hell! Customer service from Hell! Customers from Hell! Free Preview
Employees From Hell!
Interviewers From Hell! Public Services from Hell! Salespeople from Hell! Teams from Hell! The series includes the following programs: Bosses from hell! Colleagues from hell! Communicators from hell! Customers services from hell! Customers from hell! Employees from hell! Interviewers from hell! Public service from hell! Salespeople from hell! and Teams from hell!
 By Sarah Cook One of the many challenges you face as a trainer is getting employees to look at themselves, their skill gaps and their attitudes. This collection of 43 fun and creative quizzes is just what you need. You’ll be amazed at how easy it is to find the perfect quiz. The quizzes are organized in alphabetical order. They also are grouped in nine easy-access topic areas: Communication skills, customer service, health and safety, leadership, performance management, personal development, teamwork, recruitment and selection, and training and development. The quizzes are easy to administer in the classroom, too. Accompanying each quiz are suggested responses to the questions and helpful background information.
You’ll find quizzes that ask participants to fill in the blanks, choose from several answers, rank items and pick between true and false. Action plans can be developed immediately after most quizzes are completed and then evaluated. You can adapt each quiz to meet the specific needs of your group simply by changing wording, phrases or questions. You don’t have to be a professional trainer to use these quizzes. You could be a line manager, team leader – anyone who wants a fun and effective way to inspire learners to look inside and get to know themselves better. Sample topics:
248 Pages  Released - 2006 Designed for maximum flexibility, The Supervisor Toolkit provides you with high-quality video vignettes that you can easily incorporate into your own custom training courses. The clips are drawn from CRM's library of best-selling programs. Each vignette/clip runs anywhere from 20 seconds to 3 minutes and depicts a common workplace interaction involving a supervisor and usually, a subordinate. Suggestions are provided in the Leader's Guide for using the clips to draw out specific lessons on supervision. The 90 clips in the Toolkit are organized into the following supervisory skill categories:
Program Contents: Video clips on 1 DVD and 3 CD-ROMs, each with introductory narration and without, Printed Leader's Guide and Leader's Guide on CD-ROM.
Training Objectives
Select role-plays to develop skills in each of the five main interview types:
Time Guidelines
Studies show training that includes audio and visual elements leads to improved retention. Make training easy with this set of top Audio CD Click 'n Trains. Just pop a CD into your computer and start training! Get three of our top titles in month one, and a new title every month for the next 11 months! A new training topic every month for a year! Your first shipment includes a binder with protective sleeves to house this essential training resource. Build up your training library and take the HR labor out of the equation with this unique offer. You'll get:
Your initial shipment will includes these three titles:
These are the other hot titles you'll receive throughout the year:
 Managers and supervisors will sharpen their analytical and decision-making skills with this new collection of fully reproducible case studies. Based on actual, real-life situations, these exercises prepare supervisors and team leaders for the challenging problems they face in today's complex workplace. Each case study includes
400 page 3 ring binder
FAST Feedback will transform the role of managers and dramatically improve the relationships between managers and their direct reports. Once a critical mass of your managers begin practicing FAST Feedback, this behavior change will create a dynamic environment of ongoing results-oriented dialogue; build trust; increase productivity; accelerate turn-around time; and invigorate your corporate culture. The FAST behaviors and skills are taught in a four-hour program through a combination of video, leader presentation, group interaction, and individual exercises. The FAST Feedback program focuses on four key skills Frequent Specific Timely This Trainer's Package Includes: Leader's Guide, the vignette-driven FAST Feedback Video; and one Participant Package.
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