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 Performance AppraisalsFree previews, government, education, consultant and non-profit discounts available on select DVD and video programs. Contact us for details.
 Produced - 2003
Every organization has a different kind of performance review system. Even so, the reaction to reviews is often the same - one of horror. Performance review sets out to encourage individuals to think about reviews in a new way, so they stop dreading them and start seeing them in a more positive light. Performance review comes in two distinct parts - one for the manager and one for the appraisee. Unless both sides know what to expect, and how to get the most from the meeting, it will always fall short of the mark. Both sides have an equally crucial role to play. Part one: Every manager's nightmare (length 30 minutes) is aimed specifically at managers. They know the importance of an employee's performance review, but this rarely makes having to do them any less painful. In fact, because they often end up being emotionally charged, they are seen more as 'excruciating' than 'crucial'. To overcome this, and to show that we understand their apprehension, we identify six manager's 'nightmares': Defensive Dennis; Weepy Wendy; Silent Steve; Non-stick Nigel; Bolshy Becky and Bored Betty. We show these classic difficult characters in action and provide simple and effective strategies for getting them on-side. Through these characters we are able to demonstrate key review techniques managers can develop. By making them less confrontational and more productive managers will be able to fearlessly deal with all performance reviews. Part two: Every appraisee's dream (length 20 minutes) is aimed at staff whose review is coming up shortly. This section really shows the positive side of performance reviews and gives a full and vivid illustration of just how well they can go when they're handled properly by both parties. It gives the appraisee something to aim for during their own review, but is also very useful for managers - showing them what can be achieved from a successful review. We also introduce another new character - Tracy. Like many employees she feels her annual performance review is a complete waste of time. We see her learn the secrets of preparation, based on a new three-part structure to help her thinking process:
Key Learning Points:
Includes: Two DVDs (30 minute and 20 minute), leader's guides, participant worksheets on disk and PowerPoint slides on disk.
Produced - 2007
To many managers, managing performance means the annual appraisal and little else. In today's modern and highly pressurized workplace, it is all too easy for managers to forget that their primary responsibility is to get the best out of those they manage. So how do managers do this? This learning resource takes this fundamental management question and provides some answers. The program follows David (IT Manager) and Louise (Marketing Manager) as they find out what managing friendly, lacks consistency and is unclear what he wants and expects as a manger. In contrast, Louise is highly organized but does not involve her team through collaboration. As a result her team members do not develop as they should. In Managing performance every day, we see David and Louise learn an easy to follow 5-step process of beyond the appraisal, and how to put this in to practice. And as a result, they begin to see real benefits ' both to the performance of their teams and to the output of their project they have been jointly working on. The benefits:
Program includes: DVD (25 mins)Trainers guide and Workbook OHT and handouts.
 This course is also available for online training, see details below. In Discussing Performance you'll meet Rob and Claire. Rob is Claire's supervisor, and needs to have a performance feedback discussion with Claire. The scene begins with Rob and Claire having a disastrous meeting with tempers flaring. Next we travel on an emotional journey with Rob and Claire as they learn the secrets of making performance feedback discussion something to look forward to rather than being their worst nightmare. Our performance discussion expert, Sam, shows us the correct way to ensure a most successful meeting, with productive outcomes and both happy bosses and employees. Whether you're a raw beginner at conducting performance feedback discussions or you've been doing them for years, this video will help your meetings become more productive, focused and worthwhile. Participants will learn:
Program Includes: A 20 minute VHS or DVD, Leader's Guide and PowerPoint Presentation on CD-ROM with Presenter's Notes. English and Spanish Version Available!
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 Produced - 2007 Pass it on: coaching skills for managers is our new September 2007 release. This program uses humor and practical examples of how to get coaching right (and wrong). It also demonstrates the way in which effective coaching can facilitate development through any organization and how personally rewarding it is for the coach too. Core program - key learning messages:
Program includes: DVD (25 minutes), DVD extras (11 minutes), leaders guide, group training workbook, self-study workbook and PowerPoint presentation slides.
 Best-Seller! Produced - 1990 This training program is designed to ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness. Giving a review - or receiving one - is a challenging experience, even when the news is good. Prevent performance appraisals from turning into disasters with The Dreaded Appraisal. This popular video emphasizes the need to remain in control, avoid irrelevant arguments and gain agreement on specific, measurable performance goals. The Dreaded Appraisal lets you sit in as three managers review three different employees, each an archetype of a 'problem' personality. Each illustrates a different challenge for managers and each presents an opportunity to turn negative attitudes into positive actions. First comes Shy Sharon, who has bottled up all her opinions and concerns. The manager helps Sharon to express herself in a positive manner and see the value of honest, open communication. Next is Touchy Tracey, who takes the defensive, insisting every comment the manager makes is a criticism. The manager helps Tracey regain her balance and accept constructive criticism gracefully. Getting through to Aggressive Alan calls for a completely different approach. Eventually, the manager pries him away from his organizational critique and shifts the focus to where it belongs, on Alan's role. The Dreaded Appraisal comes with a special video for the appraisee, explaining what to expect, how to prepare and how to benefit from the appraisal. Learning Objectives:
Program includes: DVD (25 mins, appraisee program (3 mins),course leader's guide, participant worksheets on disk and PowerPoint slides on disk
 Equip new supervisors with the confidence to step up fast to the critical demands of their new roles. These programs align together to help front-line supervisors, team leaders and new managers keep up with customer demands, manage team relationships and deliver bottom-line results. The knowledge and skills in this five-program series build upon one another for breakthrough learning. The Steps to Supervisory Success include the following programs:
The Steps to Supervisory Success program include:
 New By Wendy Denham and Jane Jestico Teaching employees how to deliver effective performance appraisals will pay big dividends in your organization. But, too often, employees perceive the training as uninteresting – even boring. Here’s a terrific resource full of hands-on exercises that will make training in this vital area enjoyable and extremely motivating. Every employee – regardless of how experienced they are in appraisals – will be stimulated by learning how to question, listen, be objective, give feedback, communicate and manage the process. Each activity is ready-to-use and includes a description, when to use it, objectives, materials and time required, and methods. Each activity takes under 60 minutes or so to complete. Need to find a specific activity quickly? No problem. The activities are categorized into two groups – the skills and the process – so they are easy to select. All handouts are numbered using the same number as the activity. And some you’ll want to make into transparencies for use with an overhead projector. Whether you’re a new or experienced trainer, you’ll find all the support you need to lead the activities, adapt them to your own training style and give performance appraisal training the priority it deserves. Sample activities:
Format: 3-ring binder, 308 pp
Produced - 1993 The Empowering Appraisal contains everything needed to start, run or improve a company appraisal system. The main video uses a realistic drama to outline frequently-made mistakes and suggests ways to improve the skills needed to conduct effective interviews. It also stresses the importance of making objectives measurable, realistic and achievable. The benefits:
Program includes: DVD (28 mins), self study DVD (28 mins), your appraisal DVD (5 mins), training notes, self-study workbook, generic appraisal form and generic preparation form.
 Performance appraisals are a vital management tool to evaluate and improve employee performance and motivation. They also help you identify employees for promotion and training as well as help employees set and accomplish career goals. The better prepared supervisors are to conduct fair and productive appraisals, the more useful employee appraisals will be in accomplishing the goals your organization’s policy has set for the evaluation process. This new plug-and-play professional-quality audio presentation does the talking for you. You get a complete, comprehensive training session with both visuals and audio, as well as training reinforcement materials-quiz, handout, interactive exercises! This complete training course meets the needs of all types of learners (audio, visual, tactile) for results-oriented training. These courses can be used as self-directed courses or in a classroom setting for ultimate flexibility. This easy-to-use training program will help your supervisors become more comfortable and effective with performance appraisals by teaching them to understand how your organization’s performance appraisal process helps the organization, supervisors, and employees achieve their goals.
Performance appraisal meetings are often dreaded by both the manager and the employee. However, handled correctly, the appraisal meeting can be an invaluable opportunity to learn, grow, and increase motivation -- on both sides of the table. This exciting new program demonstrates the importance of making a caring attitude and honest feedback the foundation of the appraisal meeting in in order to achieve the best results. Video Synopsis Brad, an unexperienced manager, is reminded of the keys to a successful appraisal by the unlikely source of James, the intern. His youthful enthusiasm for the potential of a well-conducted appraisal meeting inspires Brad to take a second look at his own performance and his appraisal style. The training points covered include:
Successfully leading performance meetings is a critical skill for all managers. Let Care and Candor: Making Performance Appraisals Work bring new levels of awareness and skill to your management team! Added features and benefits of DVD training include:
 Hosted by John Cleese
To enable managers to employ criticism as a means of preventing the recurrence of mistakes and improving staff performance. Nobody enjoys being criticized, which is why few managers relish the prospect of criticizing their staff-yet is has to be done. Everyone makes mistakes, but no-one can be allowed to go on making the same mistake-and people shouldn’t have to wait until an appraisal to discover they have done something wrong. The program is set in the offices of a district council, where an oversight in preparing for a meeting leads to the rejection of a sensitive planning application. The planning officer concerned shrinks from confronting an otherwise efficient assistant until a stern memo from the chief executive forces a rethink. But rather than establishing what had happened and taking action to put it right, the officer makes a series of clumsy attempts to discipline the assistant-including a telling off in front of junior colleagues, failing to agree what had gone wrong and criticizing them personally rather than what they had done. Learning how to handle the situation correctly means understanding how the problem arose, and the assistant is able to suggest a means of avoiding such mistakes in the future. Features and applications:
Program includes: 24 minute VHS or DVD video
 QuikStep guides tell you what to do, how to do it, what to say, when to say it. All QuikStep guides feature a simple step-by-step solution with detailed instructions, samples, tips, and checklists. This bundle offer allows you to receive all 4 titles to help deliver top HR performance. With one low price you will receive: QuikStep Guide to Hiring QuikStep Guide to Firing QuikStep Guide to Appraisal QuikStep Guide to Discipline
 Do Your Supervisors Need Better Hiring and Discipline Skills? Easy Trainer Series in Microsoft PowerPoint gives you customizable, easy-to-use training sessions on key employment topics. This CD-ROM gives you the PowerPoint meeting outlines to train your supervisors to make smarter decisions on Hiring, Discipline & Termination. You Get:
The Easy Trainer:Hiring, Discipline & Termination PowerPoint on CD-ROM covers: Job Descriptions
 Great coaching dramatically improves performance Effective coaching is essential to building any successful organization. It's the most powerful tool managers have to improve individual and team performance. Look behind any high-performing individual or team and you're likely to find a skilled and committed coach. But what is great coaching? In many ways, it's like great art. There are many styles that define greatness. But the bottom line for all great coaching is that it helps people perform to the best of their ability. The theories of effective coaching are fundamental and straightforward. The artistry of great coaching is the ability to translate these theories into practical actions. Learn the practical art of coaching from seven "masters" The Art of Coaching in Business is a "Master Class" in coaching. You will have a first-hand opportunity to learn how to coach successfully from seven extraordinary individuals who understand the coaching process inside and out. This program is unique because its "stars" aren't actors reading a script about coaching. They are experts in the Fields of business, sports , music and dance sharing their wisdom and experience about what it takes to coach successfully. The Coaching Model While our experts are from different fields, they all agree that there are certain coaching fundamentals and practices that, when applied consistently, result in sustained performance improvement. When you listen to their collective advice, a clear and practical coaching model emerges. Who is this video for? The Art of Coaching in Business will help all managers in your organization, from the shop floor to the boardroom. Managers will learn:
This video is ideal for use as a:
Program Includes: 35 minute VHS video or CD-ROM, leader's guide, reproducible participant materials and a self-assessment.
 Produced - 2000 The performance appraisal is one of the most significant opportunities a manager will have to help employees close the gap between actual performance and the performance needed to meet - and exceed - individual, departmental, and corporate objectives. This best-selling video provides viewers with a step-by-step plan for conducting candid, constructive performance appraisals, including ways to follow up the appraisal to maximize your employees' strengths and improve on their weaknesses. Learning Points:
Includes: Leader's guide and 24 minute DVD.
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