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 Assessment Tools This assessment identifies a person's relative strength in each of four response modes - critical, advising, emphatic, and searching. A series of statements that someone at work might make are presented. Beside each are four responses. For each of the statements you have 3 points to assign, giving them to one or more of the four responses, selecting the response(s) that you would be most likely to make.
 Flex Style Negotiating is a 360-degree assessment-based performance improvement program for all professionals who rely on effective negotiation skills. It profiles participants' preferred negotiation styles and defines legitimate versus illegitimate behaviors. Flex Style Negotiating uses a situational model to explain the negotiation process. Participants are taught to diagnose negotiation situations and adapt their behavior to maximize the likelihood of a successful outcome. Not only does the program define the behaviors that make up the participant's style, it suggests alternative behaviors the negotiator can use in order to "flex their style" more readily and in more situations. Flex Style Negotiating includes two instruments, a strategic job aid, and a combination reproducible Participant's Workbook/Instructor's Manual. The instruments are the Behavioral Style Assessment/Self and the Behavioral Style Assessment/Other. The job aid is the Situational Strategy Selector. The Instructor's Manual explores topics such as personal approaches to conflict, different styles of negotiation, and advanced techniques for competition and collaboration. It contains experiential activities for exploring conflict and creativity, role plays for negotiation leadership and anger, and, overall, represents a solid game plan for developing flexible negotiation skills.
 Here’s a great way for your leaders to gather feedback from sources all around them and learn to work better with their supervisor, peers, and direct reports. 360-degree feedback using SLTI provides the leader and the direct report with a powerful platform to review their supervisor/direct report relationship. How and why the leader has used a specific approach or strategy can be examined, as well as the direct reports perception of the approach or strategy being used. Few techniques have greater potential to initiate positive behavior change than 360-degree feedback with SLTI. Following discussion of the leader¹s feedback, there is a natural segue into clarifying roles and responsibilities, as well as a review of performance.
 This new collection of instruments provides team building practitioners with tools designed to assist in the development of individuals, teams, and organizations. The instruments range from very simple, self-scored tools, to more complex assessments that provide in-depth information on teams. All of the instruments are fully reproducible which makes them a very cost-effective alternative to in-house development or off-the-shelf instruments. Includes: 3-Ring Binder, 200 Pages.
 Hands-on experience is the name of the game with this unique spectrum of learning opportunities! This diverse collection of reproducible games and simulations makes learning a fun and participative way for employees to gain experience in the key concepts and skills essential to their success in the workplace. It is an ideal resource for trainers looking for a creative way to instill new ideas and skills, but who do not have the time to develop a new game on their own. This valuable assortment of 18 unique training games is ready-to-use and includes clear objectives, detailed instructor guidelines and reproducible materials for participants. Games and Simulations Cover
 The Change Management Effectiveness Profile provides a detailed process for assessing an individual's capacity to handle minor or major change. This is done by measuring change management ability in several categories.
 This user-friendly package contains the most innovative methods, procedures, suggestions, and materials available to help you identify competencies and create models, individual competency assessments, and individual development planning. Developed by two experts with 50+ years of combined experience, this kit is packed with step-by-step tips and guidelines to simplify and speed up the competency-creation process. Everything you need to know to succeed is here—how to win management support, conduct briefing presentations, do’s and don’ts, best practices, and so much more. Key Highlights
Bonus!
 Understanding the nature of stress at a detailed level is the basis upon which we can start to manage it effectively. The Personal Stress and Well-being Assessment provides a simple but thorough process by which we can better understand our own stress handling skills. The Facilitator's Guide for this assessment contains sets of coaching tips for each stress behavior or factor, enabling participants to improve their stress profiles wherever they have development needs. A workshop outline reviews each competency and includes guidance on leading discussions. The Personal Stress and Well Being assessment provides scores on 7 competencies that impact personal stress levels:
This self scoring assessment enables you to identify specific behaviors and competencies that may be contributing to higher stress levels for you. There are recommendations for action that low scorers can take to reduce their stress. Personal Stress & Well-being Assessment - Package of 5 (Sold Separately) This 84 item, self scoring assessment enables an individual to learn to manage stress effectively through a detailed understanding of 7 stress handling competencies.
 Organizations committed to diversity issues cannot afford to be without this valuable collection of tools. This comprehensive resource provides valuable insights and directions for exploring your organization's willingness and ability to function effectively in a multicultural environment. It includes fully reproducible instruments to help you implement diversity efforts in your organization. All of the instruments are also included on diskette for easy customization. Includes
Files on diskette are in Microsoft Word Format
 Understanding how we impact others is the foundation on which to build effective communication and influencing skills. The Influencing Style Clock (ISC) will help increase self awareness and identify how to successfully influence others. Optional: Influencing Style Clock- 5 Pack This 32 item, self scoring assessment helps employees identify and improve the ways they influence others at work. It is a powerful tool for leadership training, team building, career counseling, personal development and sales training.
 This Training Manual explains how to use The Ethical Type Indicator with The Seminar on Ethical Reasoning - an experiential workshop in which participants discover, examine and explore their ethical values and inner ethical constitution. Conduct a two-hour, half-day or full-day module in your organization Program Includes:
About the Author Louie V. Larimer, is the founder and president of Focused Strategies, Inc., a management consulting firm that helps CEOs develop and implement profitable business strategies. He holds a bachelors degree in psychology, masters degree in business administration, and a juris doctorate. Mr. Larimer has taught graduate level courses in management, organizational development, ethics, law, conflict resolution, and negotiations.
 Most of us are less skilled at handling conflict than we should be. Although studies show that a negotiating behavior is usually the best response to a conflict situation, negotiation is a difficult endeavor-one that requires considerable skill and thought. The normal negotiating behavior, as typically practiced in business and social contexts, does not generally produce high levels of satisfaction for either participant. The Dealing with Conflict Instrument (DWCI) will help change this by encouraging conflicting parties to shift to a more collaborative style in order to find and pursue shared interests, creating a win/win outcome. The Dealing with Conflict Instrument presents five conflict-handling styles. The five styles; accommodate, avoid, compromise, compete, and collaborate, encompass all the effective ways of dealing with conflict. By completing the Dealing with Conflict Instrument-Self, participants will learn about their own natural style tendencies, while the information gathered from the DWCI 360-Degree Feedback set will give them insight into how they are perceived by others when resolving conflicts. The combined results of these assessments indicate which styles of conflict resolution need the most improvement. Participants will explore the characteristics of each conflict-handling style which will help them develop greater style flexibility. In order to decide which style is best in a given situation, they will learn to dissect situations, using Conflict Situation Analysis. DWCI is a significant improvement over conventional conflict assessments. It shortens usage time, produces clearer and more user-friendly results, and includes helpful support material. DWCI is compatible with most existing training programs and is the easiest way to update assessment materials.
 The Coaching Effectiveness Profile provides a detailed process for assessing an individual's capacity to coach others. This is done by measuring coaching ability in seven separate categories. Overview
This 84 item behavioral assessment collects self ratings on coaching competencies like empathizing ability, listening skills, capacity to confront and challenge, problem solving, mentoring, providing feedback, and empowering.
When to Use the Coaching Effectiveness Profile:
Features:
· Measures 7 core coaching competencies through 84 items.
· Each behavioral item in the assessment is a positive coaching behavior.
· Worded in simple, understandable and behavioral terms allowing any participant, regardless of education or English language proficiency, to understand and provide accurate ratings.
The Coaching Effectiveness Facilitator's guide includes detailed background information on each coaching competency, notes to lead discussions, and 84 sets of coaching tips designed to provide respondents a fast and effective practices they can use to improve their coaching weaknesses.
 Getting your message across in a way that is clear and coherent is a critical skill in both organizational and personal life. The Communication Effectiveness Profile looks at the large and often complex subject of communicating with others.
Emotional Intelligence refers to the complex mix of social and interpersonal behaviors that incorporate intuition, character, integrity, motivation, communication ability, and relationship skills. Use this assessment to diagnose these social skills. You’ll learn about 4 primary emotional intelligence styles:
All people have the ability to use these 4 styles. The objective is understanding these 4 styles in order to use the most appropriate style in the right situation. This instrument will help you determine the degree of balance you display in your emotional intelligence. This new awareness can be used to enhance individual flexibility by increasing the repertoire of emotional responses available. Managers, trainers, consultants, and professionals from all walks of life will benefit personally and professionally from improving their emotional intelligence. The assessment booklet includes coaching suggestions on how to use each style most effectively. Tips are behavioral making measurable improvement attainable for all individuals.
 Increase management effectiveness through improved motivation skills. This proven instrument is based on the classic motivation theories of Maslow and Herzberg which identify motivating factors in terms of an individual's security, social, self-esteem, and self-actualization needs. Managers will learn to understand their own motivations as well as take into account employees' motivations as they relate to performance and change issues. MbM teaches managers how to capitalize on employees' natural motivators rather than focusing on external motivatorsthat are less relevant to them. This instrument is a stimulating new addition to existing supervisory and management development workshops on change, teams, and leadership. The 20-item questionnaire can be completed and self-scored in 15 minutes, and includes brief and insightful interpretive material. A companion Trainer's Guide includes training designs, a lecturette, norms, and references.
 How to Turn Conflict into Positive Change Do you work with individuals or teams or even larger organizational units where unresolved conflict is present, and you are exploring how to be a force for positive change in the situation? This new interactive video-based training workshop can make a noticeable difference in the way people see and respond to conflicts when they occur. It has helped thousands of people and it can help you, your colleagues, and your organization experience the power and value of conflict utilization and how to release the untapped potential present in every conflict! Incredible Two Video Set Part One: The Pinch Theory: Making Conflict Constructive This segment of the program explores why conflict exists and is inevitable in any dynamic relationship. It illustrates strategies for recognizing when conflict situations may arise and how to reorient potential problems. Part Two: The Three Worlds: Communication Breakthroughs at Work In this portion of the program you will learn a proven five-step process for addressing conflict so that the conflict goes to work for you, creating a new way of seeing things that respects both points of view and generates breakthroughs in understanding and effectiveness. Complete Package includes: 3-ring binder with 2 videos and five participant workbooks.
Rolf E. Rogers, Ph.D.,CMC , Jane Y. Fong, Ph.D. This book uses a time-tested, step-by-step, practical framework for identifying and assessing organizational issues and for choosing optimum solutions. It is written in an easy, readable style, and uses real world case studies from the authors own consulting experiences to explain the assessment and intervention process.
This instrument looks at the ability to effectively build a team using the Forming, Storming, Norming, and Performing model. It is critical to understand the stages through which a typical team will travel over time. Within these stages seven categories of teambuilding competency can be derived. When individuals or organizations face significant situations or challenges, one of the first priorities is to understand the issues involved and to work out what needs to be done. In many cases, we do not need any formal assistance to help this process and can think our way through the steps that seem to be most appropriate. However, on occasion the issues or the problems may not be entirely clear and a structured approach can help considerably. This program's diagnostic assessment is simple and easy-to-use and its comprehensive profile helps participants understand their skills or the situations they face more effectively.
The Gathering and Using Information Profile is a self-assessment and workbook that explores how you behave as you process information at work. For example, do you follow established models for doing things— or create new ones that are meaningful to you? Are you action-oriented when solving problems—or drawn to conceptual solutions and approaches? We deal with all kinds of information everyday at work. Yet few professionals have had the opportunity to examine their strengths in this area and build on them. By completing the tool, you’ll gain fresh insight into how you work with information on the job and guidelines for expanding your skill at handling information by yourself and when working with others. You’ll quickly discover many new things about yourself by reading 25 questions, recording your answers on the score sheet and then interpreting your results. The action steps at the end of the workbook will clarify what the “next step” is in your effort to recognize your own behavior patterns when gathering and using information and accept those of others.
The Making Decisions Profiles a self-assessment and workbook that explores how you behave when you make decisions by yourself and with others. For example—do you base personal decisions on logic, reason, cause and effect—or values, emotions and your concern for people? Do you stand firm on decisions you consider good—or are you willing to reconsider parts of the decision if this moves things forward? Many professionals have problems making decisions. That’s because few people have had the opportunity to assess their ability and build their skills in this area. By completing this profile, you’ll gain an objective evaluation of your strengths and weaknesses and gain the self-knowledge that is critical to making the right decisions. To complete the assessment, simply read the 25 questions and record your answers on the score sheet. Your results will be interpreted in easy-to-understand language and meaningful terms. The workbook concludes with practical “what to do next” steps that will clarify exactly how you can make decision-making a winning competency.
 Today’s supervisors face far greater challenges than any of their predecessors. The good news is that they need master only five basic skills to excel in their roles and progress to higher levels of responsibility. Here’s a tool you can use to help supervisors identify their strengths in these key areas and the skills they need to improve upon:
The self-scoring questionnaire can be completed in just a few minutes. Participants review 25 typical workplace scenarios and choose the actions they would take in these situations. The booklet includes rich interpretation and planning notes to help participants transform what they’ve learned into a plan for developing their own effective supervisory style. Sample scenarios:
 This sourcebook provides complete, up-to-date coverage of all aspects of performance management - communication, coaching, measuring, rating, reviewing, and developing. It is a collection of articles from today's most authoritative sources which have been pre-selected and organized by experts to make it easy for you to get the best information on current trends in the field. This is an invaluable resource for those who are designing, managing, and evaluating performance management systems. It links performance management to strategy, and discusses it as an organizational culture change mechanism. The articles and other resources have been carefully selected to emphasize application, which makes this a practical "how-to" sourcebook on all aspects of performance. Also included are ready-to-use, fully reproducible handouts, questionnaires,transparency masters, and other materials to use in presentations and training.
Make your training count! Whether you are a seasoned or inexperienced training professional, making your training count is the number one way to influence the future success of your organization. The way to do this is to match all training directly to the needs of the organization and the people in it. This unique manual will show you how to do just that! Use this Toolkit as a resource for analyzing training needs, selecting training strategies, and developing training plans to meet the identified needs. This all new second edition contains 22 reproducible instruments and surveys for gathering information at all levels of your organization. It includes proven techniques for transforming your data into realistic training strategies and solutions. With this Toolkit you will be able to:
Revised Edition Includes:
 The Question Book Goes Interactive Robert W. & Sandra S. Bauer Ever tried to develop a survey “from scratch”? You know that the process is time consuming and often difficult. Thinking up or trying to find the “right” questions, getting them into the proper sequence, laying out the questionnaire, a cover page and instructions, getting the final questionnaire in a form that can be printed, involves significant time and cost. And, you may not have the resources to rely on outside vendors for your survey-design task. The QBGI is a unique resource that can save you countless hours and money. It includes both a Workbook and CD-ROM Software containing: More than 2,500 survey questions, organized into more than 50 topical categories, for use in your survey design efforts, such as: Twenty-two topical, short questionnaires that address a variety of survey information needs—these can be used “as is” or easily modified to meet your precise needs including: Additional survey design support materials, including: All of the above are included in the QBGI software* (CD-ROM). The software allows you to quickly transfer the questions you select from the Master Question Lists to a Survey Question List. Once you have selected the questions you want, you can: Edit, modify, and rearrange your Survey Question List, until you have the survey questions that meet your specific information needs in the order that you want them. Transfer your survey question list automatically into a survey questionnaire template of your choice. A survey cover page and survey instructions can also be added…the end result: a survey questionnaire that is ready to be printed. 400 pp / Paperback plus 3-ring binder with CD /
 In The Differences in People you'll learn how to overcome stressful personality conflicts; how to recognize the control we have over ourselves; how to develop better business relationships and how to understand and adjust our "belief filters." Volume II: Dealing with Difficult People In Dealing with Difficult People you'll learn the various types of difficult behavior; discover the formula for changing attitudes and the ways to bring out the best in people. Volume III: Strategies for Increased Self-Esteem In Strategies for Increased Self-Esteem you'll learn how to maintain your composure when times get tough and you are under pressure. Also, you'll discover the keys to communicating effectively and you'll learn the importance of positive self esteem. 3 Volume Set includes 3 DVDs or videos and 3 workbooks.
 Learning From Conflict offers ready-to-use, fully reproducible activities for training in recognizing and resolving the major causes of conflict. The structure of the book is derived from Dr. Hart's Learning From Conflict Model, a simple, clear model that gives basic guidelines for applying its techniques to the specific needs of the participants. Instructors will learn how to help others accurately name their patterns of conflict, understand their reactions, identify the causes, prevent conflicts from developing and escalating, and apply conflict resolution techniques. Learning From Conflict is written for trainers, facilitators, team leaders, and educators. The numerous, fully reproducible sample training designs, case studies, and activities can be applied in a variety of training situations, including communication, supervision, and interpersonal relationships.
 This collection of experiential activities in game format will enable trainers and facilitators to make effective use of the outdoors as a vehicle for learning. It contains sixty-three creative games that can be conducted easily and safely with a minimum of materials and preparation. Many of the activities can be run equally well indoors. Each activity is presented in a standard format that includes a summary, a statement of objectives, a note of any materials required, time requirements, and detailed guidance on the effective use of the games in training. The games vary in length from a few minutes to over an hour. Together they provide a rich store of adventure, energy, and memorable learning. Games Teach
 This easy-to-use assessment solves one of your biggest headaches in customer service - ensuring consistency in your staff's performance. How? By giving employees a clear picture of their unique strengths and areas they need to work on - and the motivation to acquire all the skills of an all-around good customer service giver. Employees can rate themselves in seven competency areas widely considered to be critical to the ability to provide exemplary service:
The questionnaire uses graduated response scales (almost never to almost always) that help employees draw accurate conclusions about how skilled they presently are in customer service.
Best-Seller! You have a business problem but you just don't have the time to read all the articles and business books in hope that you can solve it. Well, no longer do you have to worry. Working with noted Industrial Psychologist Dr. Anthony Salemi we have developed the In An Instant DVD learning series which provides 20 solutions to many of today's most troubling business situations. The series offers methods you can put to work immediately to help turn those problems into positive business opportunities! Presented on four tapes with five solutions each, the series looks at the following business situations: Volume 1:
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