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 Assessment ToolsGet free ground shipping on orders of $299.99 or more. (Continental U.S only)  Rolf E. Rogers, Ph.D.,CMC , Jane Y. Fong, Ph.D. This book uses a time-tested, step-by-step, practical framework for identifying and assessing organizational issues and for choosing optimum solutions. It is written in an easy, readable style, and uses real world case studies from the authors own consulting experiences to explain the assessment and intervention process.
This instrument looks at the ability to effectively build a team using the Forming, Storming, Norming, and Performing model. It is critical to understand the stages through which a typical team will travel over time. Within these stages seven categories of teambuilding competency can be derived. When individuals or organizations face significant situations or challenges, one of the first priorities is to understand the issues involved and to work out what needs to be done. In many cases, we do not need any formal assistance to help this process and can think our way through the steps that seem to be most appropriate. However, on occasion the issues or the problems may not be entirely clear and a structured approach can help considerably. This program's diagnostic assessment is simple and easy-to-use and its comprehensive profile helps participants understand their skills or the situations they face more effectively.
The Gathering and Using Information Profile is a self-assessment and workbook that explores how you behave as you process information at work. For example, do you follow established models for doing things— or create new ones that are meaningful to you? Are you action-oriented when solving problems—or drawn to conceptual solutions and approaches? We deal with all kinds of information everyday at work. Yet few professionals have had the opportunity to examine their strengths in this area and build on them. By completing the tool, you’ll gain fresh insight into how you work with information on the job and guidelines for expanding your skill at handling information by yourself and when working with others. You’ll quickly discover many new things about yourself by reading 25 questions, recording your answers on the score sheet and then interpreting your results. The action steps at the end of the workbook will clarify what the “next step” is in your effort to recognize your own behavior patterns when gathering and using information and accept those of others.
The Making Decisions Profileis a self-assessment and workbook that explores how you behave when you make decisions by yourself and with others. For example—do you base personal decisions on logic, reason, cause and effect—or values, emotions and your concern for people? Do you stand firm on decisions you consider good—or are you willing to reconsider parts of the decision if this moves things forward? Many professionals have problems making decisions. That’s because few people have had the opportunity to assess their ability and build their skills in this area. By completing this profile, you’ll gain an objective evaluation of your strengths and weaknesses and gain the self-knowledge that is critical to making the right decisions. To complete the assessment, simply read the 25 questions and record your answers on the score sheet. Your results will be interpreted in easy-to-understand language and meaningful terms. The workbook concludes with practical “what to do next” steps that will clarify exactly how you can make decision-making a winning competency.
 Today’s supervisors face far greater challenges than any of their predecessors. The good news is that they need master only five basic skills to excel in their roles and progress to higher levels of responsibility. Here’s a tool you can use to help supervisors identify their strengths in these key areas and the skills they need to improve upon:
The self-scoring questionnaire can be completed in just a few minutes. Participants review 25 typical workplace scenarios and choose the actions they would take in these situations. The booklet includes rich interpretation and planning notes to help participants transform what they’ve learned into a plan for developing their own effective supervisory style. Sample scenarios:
 This sourcebook provides complete, up-to-date coverage of all aspects of performance management - communication, coaching, measuring, rating, reviewing, and developing. It is a collection of articles from today's most authoritative sources which have been pre-selected and organized by experts to make it easy for you to get the best information on current trends in the field. This is an invaluable resource for those who are designing, managing, and evaluating performance management systems. It links performance management to strategy, and discusses it as an organizational culture change mechanism. The articles and other resources have been carefully selected to emphasize application, which makes this a practical "how-to" sourcebook on all aspects of performance. Also included are ready-to-use, fully reproducible handouts, questionnaires,transparency masters, and other materials to use in presentations and training.
Make your training count! Whether you are a seasoned or inexperienced training professional, making your training count is the number one way to influence the future success of your organization. The way to do this is to match all training directly to the needs of the organization and the people in it. This unique manual will show you how to do just that! Use this Toolkit as a resource for analyzing training needs, selecting training strategies, and developing training plans to meet the identified needs. This all new second edition contains 22 reproducible instruments and surveys for gathering information at all levels of your organization. It includes proven techniques for transforming your data into realistic training strategies and solutions. With this Toolkit you will be able to:
Revised Edition Includes:
 The Question Book Goes Interactive Robert W. & Sandra S. Bauer Ever tried to develop a survey “from scratch”? You know that the process is time consuming and often difficult. Thinking up or trying to find the “right” questions, getting them into the proper sequence, laying out the questionnaire, a cover page and instructions, getting the final questionnaire in a form that can be printed, involves significant time and cost. And, you may not have the resources to rely on outside vendors for your survey-design task. The QBGI is a unique resource that can save you countless hours and money. It includes both a Workbook and CD-ROM Software containing: More than 2,500 survey questions, organized into more than 50 topical categories, for use in your survey design efforts, such as: Twenty-two topical, short questionnaires that address a variety of survey information needs—these can be used “as is” or easily modified to meet your precise needs including: Additional survey design support materials, including: All of the above are included in the QBGI software* (CD-ROM). The software allows you to quickly transfer the questions you select from the Master Question Lists to a Survey Question List. Once you have selected the questions you want, you can: Edit, modify, and rearrange your Survey Question List, until you have the survey questions that meet your specific information needs in the order that you want them. Transfer your survey question list automatically into a survey questionnaire template of your choice. A survey cover page and survey instructions can also be added…the end result: a survey questionnaire that is ready to be printed. 400 pp / Paperback plus 3-ring binder with CD /
 For the first time, Business Training Media is offering special discount pricing when these two best-selling programs are purchased together... The Unified Team A leader's guide to resolving conflict and restoring team unity. In This Together An engaging survey for team members on the issues of harassment and respect. Each program is specifically designed to address both the cause and the cure of conflict within teams.
In This Together - conflict package
The Unified Team - Conflict Package
The Conflict Resolution Package includes:
When you Buy this Package Set - You Save $265.00 (Reg Price $1690.00 DVD)
 In The Differences in People you'll learn how to overcome stressful personality conflicts; how to recognize the control we have over ourselves; how to develop better business relationships and how to understand and adjust our "belief filters." Volume II: Dealing with Difficult People In Dealing with Difficult People you'll learn the various types of difficult behavior; discover the formula for changing attitudes and the ways to bring out the best in people. Volume III: Strategies for Increased Self-Esteem In Strategies for Increased Self-Esteem you'll learn how to maintain your composure when times get tough and you are under pressure. Also, you'll discover the keys to communicating effectively and you'll learn the importance of positive self esteem. 3 Volume Set includes 3 DVDs or videos and 3 workbooks.
 Learning From Conflict offers ready-to-use, fully reproducible activities for training in recognizing and resolving the major causes of conflict. The structure of the book is derived from Dr. Hart's Learning From Conflict Model, a simple, clear model that gives basic guidelines for applying its techniques to the specific needs of the participants. Instructors will learn how to help others accurately name their patterns of conflict, understand their reactions, identify the causes, prevent conflicts from developing and escalating, and apply conflict resolution techniques. Learning From Conflict is written for trainers, facilitators, team leaders, and educators. The numerous, fully reproducible sample training designs, case studies, and activities can be applied in a variety of training situations, including communication, supervision, and interpersonal relationships.
 This collection of experiential activities in game format will enable trainers and facilitators to make effective use of the outdoors as a vehicle for learning. It contains sixty-three creative games that can be conducted easily and safely with a minimum of materials and preparation. Many of the activities can be run equally well indoors. Each activity is presented in a standard format that includes a summary, a statement of objectives, a note of any materials required, time requirements, and detailed guidance on the effective use of the games in training. The games vary in length from a few minutes to over an hour. Together they provide a rich store of adventure, energy, and memorable learning. Games Teach
 This easy-to-use assessment solves one of your biggest headaches in customer service - ensuring consistency in your staff's performance. How? By giving employees a clear picture of their unique strengths and areas they need to work on - and the motivation to acquire all the skills of an all-around good customer service giver. Employees can rate themselves in seven competency areas widely considered to be critical to the ability to provide exemplary service:
The questionnaire uses graduated response scales (almost never to almost always) that help employees draw accurate conclusions about how skilled they presently are in customer service.
Best-Seller! You have a business problem but you just don't have the time to read all the articles and business books in hope that you can solve it. Well, no longer do you have to worry. Working with noted Industrial Psychologist Dr. Anthony Salemi we have developed the In An Instant DVD learning series which provides 20 solutions to many of today's most troubling business situations. The series offers methods you can put to work immediately to help turn those problems into positive business opportunities! Presented on four tapes with five solutions each, the series looks at the following business situations: Volume 1:
 This practical human resources handbook for the solo practitioner gives you the guidance and tools to run your HR department effectively and efficiently. Whether you're the person new to HR or an HR manager in a solo environment, it will help you perform your HR function with the best of the them. Includes how to align HR with your company's goals, build credibility and influence, understand HR ethics, cope with management expectations, learn effective staffing strategies, and use HR metrics to prove your contributions. Practical chapters show you how to get big HR performance with a limited staff:
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