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Attitudes & Productivity

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Attitude Virus: Curing Negativity in the Workplace - DVD

This course is also available for online training, see details below.

Cure bad attitudes to increase productivity in your organization! Bad attitudes can threaten the essential functions of your workplace. They spread like viruses from individual employees through departments and infect entire organizations. Once an attitude virus begins to spread, it can become an epidemic in no time. Productivity suffers and so do individual workers. There's no doubt that today's workforce is especially susceptible.

With this popular training video program, you will learn how to vaccinate your organization against this potentially devastating threat.

Participants will benefit by learning to take responsibility for their own attitudes and success, plus, underlying causes for unproductive attitudes will be resolved and fewer personal problems will affect work. These better attitudes will positively impact team results and the bottom line.

After viewing this video, participants will:

  • Be aware of the different types of negative attitudes
  • Know how to diagnose an attitude problem in themselves or their colleagues
  • Recognize the need to take responsibility for a negative attitude and its consequences
  • Learn how to replace old, ineffective reactions with adaptable, productive responses
  • Know how to follow through in order to reinforce new, positive behavior

Program Includes: A 20 minute VHS or DVD of Main Program and Discussion Segments, Leader's Guide, sample Participant Workbook.

Online Training Option

  • Pricing - $9.95 per user
  • Minimum order - $500
  • Users receive a post-test and certificate of completion. You set the test’s passing grade.
  • You get an Administrator’s Page that shows who has logged on to take the training and the test score of each viewer.

Please contact us by email if you have more than 1000 users for special pricing options.

Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

  • Attitude Virus: Curing Negativity in the Workplace - DVD $895.00 [Add to Cart]
  • Attitude Virus: Curing Negativity in the Workplace - DVD Rental $275.00 [Add to Cart]
  • Attitude Virus: Curing Negativity in the Workplace - Online Course $9.95 [Add to Cart]
  • Attitude Virus: Curing Negativity in the Workplace - VHS Preview $0.00 [Add to Cart]
  • Attitude Virus: Curing Negativity in the Workplace (Government Version) DVD $895.00 [Add to Cart]
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Hire for Attitude - DVD

Free Online Preview

Why focus on attitude? Quite simply, skills can be taught. Attitude cannot. You've probably had the experience of hiring someone who you thought was perfect for the job—only to find out later that the person could not work within the organization. With fewer people doing more work these days, organizations cannot afford costly hiring mistakes and the resulting turnover. Finding the right person with the right attitude and mind-set is a top priority.

In this video, a newly promoted manager needs to quickly hire a replacement for himself. Fortunately he gets some valuable advice from a fellow employee who guides him through the entire hiring process, from planning through interviewing and evaluation.

You will learn how to:

1. Determine what attitudes lead to success in a job or organization.
2. Design questions to reveal those attitudes.
3. Conduct effective interviews.
4. Evaluate candidates placing a priority on attitude.

In the process, you will learn simple, but effective techniques to hire the best people for your organization!

Includes: A 20 minute DVD or VHS, 28 page comprehensive training leader's guide with reproducible worksheets. DVD contains PDF version of leader's guide. (Guide and PowerPoint files available as a download.)

Available in English and Spanish

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Activating Attitude! Meeting Opener - DVD

Meeting Opener

What a great way to start any meeting! Or any day, for that matter! Activating Attitude!, a 4-minute meeting opener, sets the tone and stage for employees and managers alike to approach the workday (and any issues that may arise) with a positive attitude and a smile. Health, productivity and happiness are all affected by one’s attitude at work, and this vibrant and charming new meeting opener addresses all these issues. Using bright and energetic animations, exciting music and thought-provoking messages, Activating Attitude! is sure to get you and your audience off to a great start, no matter what the meeting is about!

Key Learning Points:

  • Great tips to gain a positive attitude, and keep it!
  • Interesting facts about the powers of positive attitudes in the workplace!
  • Inspiring and energetic music to activate positive attitude in your audience!

Includes: 3 minute DVD or VHS Video

  • Activating Attitude! Meeting Opener - DVD $295.00 [Add to Cart]
  • Activating Attitude! Meeting Opener - DVD Rental $195.00 [Add to Cart]
  • Activating Attitude! Meeting Opener - DVD Preview $0.00 [Add to Cart]
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Do Right! The Plan - DVD

Produced - 2006

In 1988, Lou Holtz filmed Do Right an examination of the three values at the heart of his success. Shortly thereafter, Do Right became the best selling corporate film in America.

In Do Right The Plan, Lou Holtz illustrates the way to apply these values to achieve individual and organizational success. Through trial and error, victory and defeat, every success begins with two things: a vision and a plan.

Preview Clips

Film Highlights

  • Through trial and error, victory and defeat, every success begins with two things: a vision and a plan.
  • A vision provides the direction necessary to achieve our goals.
  • A plan is the vehicle by which we achieve our goals.
  • Teaches audiences how to develop the vision essential to achieving their goals.
  • Guides individuals, organizations and teams to consistent and lasting success.

Lou Holtz illustrates how many of America's most influential leaders nurtured success by focusing on these key elements, including former New York City Mayor Rudy Giuliani, Super Bowl Champion Jerome Bettis, and Civil Rights Leader Martin Luther King Jr.

Do Right The Plan teaches audiences how to develop the vision and the plan essential to achieving their goals. Along with the enduring values illustrated in Do Right, the message of Do Right The Plan guides individuals, organizations and teams to consistent and lasting success.

Running Time: 35 Minutes
Formats: DVD and VHS
Subtitles: Spanish
Closed Captioning: Yes
Includes: One each of Trainer's and Participant's Playbooks
Additional Playbooks: $6.00 each

How to Connect in Healthcare...in 90 seconds or less - DVD

Free Online Preview

In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression and positive connection are almost immeasurable.

This engaging and motivational film will teach your team how to naturally make a genuine connection with patients, family members, co-workers...everyone they meet.

Connecting in Healthcare is all about...

  • Choosing the right ATTITUDE...be welcoming, empathetic, curious and resourceful
  • Sending the right SIGNALS - ...with your face, body and voice.
  • Get them TALKING - ...investing in listening pays off in trust.

Learn to...

  • Increase patient satisfaction
  • Strengthen co-worker relationships
  • Improve customer service
  • Raise productivity & fun at work

Program Includes:

  • 1 How to Connect in Healthcare...in 90 seconds or less video (16 minutes)
  • 10 Reminder Cards
  • 1 52 Page leader's guide
  • How to Connect in Healthcare...in 90 seconds or less - DVD $895.00 [Add to Cart]
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Fun Is Good - DVD

This course is also available for online training, see details below.

 

This highly motivational program takes you behind the scenes at Midway Field in Minnesota, where fun is encouraged daily. Visit a workplace where a costumed pig tosses out the balls, "ushertainers" serenade you in the stands and games are always sold out. See firsthand just how much fun, when combined with commitment, relates to organizational success and personal satisfaction.

Sure, a day at the ballpark might sound like a good time. But when it's your job, it can mean a fifteen-hour day of hard work, whether you're cleaning the bleachers, keeping the books or taking care of customers. How do they do it?

For the people who work here, fun is an attitude. An experience. It's why everyone from head groundskeeper to the president and co-owner is passionate about coming to work. Having fun on the job makes these employees more creative, more productive, and ultimately more satisfied. They don't take themselves too seriously. They treat each other with respect. And they make every day an event.

Key concepts in the video can bring this mindset to any workplace:

 

  • Discover Your Passion
  • Bring a Positive Attitude
  • Show People You Care

Program includes: VHS or DVD, Leader's Guide, PowerPoint Presentation on CD-ROM with film transcript, 10 Participant Workbooks, 10 Reminder Cards. Bonus extended-cut DVD version of show included with either video format.

 

Online Streamed Video Training Option:

  • Pricing - $9.95 per user
  • Minimum order - $500
  • Users receive a post-test and certificate of completion. You set the test’s passing grade.
  • You get an Administrator’s Page that shows who has logged on to take the training and the test score of each viewer.

Please contact us by email if you have more than 1000 users for special pricing options.

Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

 

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Give`em the Pickle! - DVD

Best-Seller

Free Online Preview

Your business is not what you sell, it's who you serve. Meet Bob Farrell, founder of Farrell's Ice Cream Parlor and Restaurant, as he serves up the most important aspect of any service business taking care of the customer. We're all in the same business, the people business. Our job is to make customers happy. What's the best way to do that? By giving out pickles. Pickles are those special or extra things you do to make people happy. The trick is figuring out what your customers want and then making sure they get it. That's the pickle.

Make sure your employees have the scoop on effective customer service with this fun, lighthearted and highly effective training tool. Viewers will learn what it takes to foster and maintain customer loyalty.

Participants will learn to: 

  • Service-Make serving others your #1 priority. You work in a noble profession, be proud of what you do.
  • Attitude-Choose your attitude. How you think about your customers is how you will treat them.
  • Consistency-Set high standards, and stick to them. Customers return because they liked what happened last time.
  • Teamwork-Look for ways to make each other look good. In the end, everything ends up in front of the customer! 

Program Contents: DVD or Video, Leader's Guide with reproducible handouts, Give 'Em the Pickle hardback book, 10 Reminder Cards and 10 Pickle Pins

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How to Handle Difficult People: Vol. 1, 2, & 3 - DVD

Best-Seller!

Free Online Preview

 

In The Differences in People you'll learn how to overcome stressful personality conflicts; how to recognize the control we have over ourselves; how to develop better business relationships and how to understand and adjust our "belief filters."

Volume II: Dealing with Difficult People

In Dealing with Difficult People you'll learn the various types of difficult behavior; discover the formula for changing attitudes and the ways to bring out the best in people.

Volume III: Strategies for Increased Self-Esteem

In Strategies for Increased Self-Esteem you'll learn how to maintain your composure when times get tough and you are under pressure. Also, you'll discover the keys to communicating effectively and you'll learn the importance of positive self esteem.

3 Volume Set includes 3 DVDs or videos and 3 workbooks.

 

  • How to Handle Difficult People: Vol. 1, 2, & 3 - DVD $399.99 [Add to Cart]
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If Enough People Care with Lou Holtz - DVD

If Enough People Care illustrates Lou Holtz’s firm belief that satisfaction and organizational success – in football or business – “can’t come from the job you’re doing . . . but from how well you’re doing the job.”

Liberally sprinkling his impassioned presentation with personal and professional anecdotes and humorous stories, Lou Holtz expresses his seven essentials for success:

  • Have a Plan
  • Know the Fundamentals
  • Set Goals
  • Develop the Right Attitude
  • Care for Others
  • Commit to Teamwork
  • Improve your Self Image, Practice Loyalty, and Play like a Champion

Includes: 28 minute DVD or video

  • If Enough People Care with Lou Holtz - DVD $695.00 [Add to Cart]
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Managing Stress On and Off the Job PowerPoint & Booklet Kit

Managing Stress On and Off the Job PowerPoint & Booklet Kit

Stress on the job is a triple threat to your business leading to Accidents, Absences, and business busting hostile Attitudes toward co-workers and customers. This PowerPoint training kit gives you a training class that's ready to go right out of the box.

This kit includes:

  • A 30-slide customizable PowerPoint presentation
    Makes training a breeze by including prewritten speaker's notes. All you have to do is point, click, and train.
  • Completion certificates
    Print these out and document which employees completed training.
  • Quizzes and handouts
    Prewritten quizzes and handouts give you ready-made training materials and test your employees knowledge.
  • 20 booklets
    Includes 20, 16-page informative booklets with easy-to-read explanations on important topics such as: managing stress that starts at home, work-life balance, and the benefits of channeling stress in productive ways.

    • Managing Stress On and Off the Job PowerPoint & Booklet Kit $299.99 [Add to Cart]
    • Managing Stress On and Off the Job (Booklets / 25 Pack) $49.99 [Add to Cart]
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One for All - Teamwork the Meerkat Way - DVD

Produced - 2007

Free Online Preview

Teamwork has never been captured in such a fresh and exciting way! But then most training programs don't feature the engaging meerkat of the Kalahari Desert in a starring role. One for All - The Meerkat Way is an inspirational new program that utilizes riveting footage of meerkats in their natural habitat using teamwork and cooperation to ensure their survival!

One for All both trains and motivates with its down-to-earth demonstration of important teamwork principles. Participants will clearly understand the value of team-oriented behaviors as the following training points are highlighted:

  • The power of cooperation
  • Respecting teammates
  • Being accountable
  • Communicating
  • Learning from each other

Everybody loves meerkats. But as a species, the meerkat should never have survived at all. These tiny, vulnerable creatures live in an incredibly hostile environment full of savage predators, such as jackals and martial eagles. The fact that they survive at all can be attributed to a single extraordinary talent: their ability to cooperate and create an interdependent culture. That is the heart of this upbeat and informative documentary-style training program. Beautifully filmed by BBC crews, One for All can work wonders to improve an attitude of teamwork and cooperation in your organization.

Added features and benefits of DVD training include:

  • English and Spanish versions many also include Portuguese
  • A customizable PowerPoint presentation
  • Informative training points and bonus material for refresher or training talks
  • Video-enriched training organized by learning objectives that facilitates discussion
  • A printable Leader's Guide

Length: 21 minutes

  • One for All - Teamwork the Meerkat Way - DVD $595.00 [Add to Cart]
  • One for All - Teamwork the Meerkat Way - DVD Preview $0.00 [Add to Cart]
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Power of Attitude - DVD

DVD, Book & audio CD

"Positive attitude. Positive attitude. Positive attitude."...A worn-out anthem? Or is there really power behind a positive attitude? The Power of Attitude, "It Does Make a Difference" shows that there is, and most of what makes us positive is attributed to our own self-image. This video unfolds five steps for developing and projecting a positive attitude in the workplace, and beyond. You'll see how to determine the attitude types of co-workers, how to deal with them and how to keep the hard work of maintaining your own positive attitude in perspective. This also offers general strategies for defusing difficult attitudes before they cause injury to the big and little things we do all day long.

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Sacrifice Is Not Just a Bunt (DVD)

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Joe Torre has managed one of the most successful teams in baseball history – the New York Yankees. During his remarkable managing career, Joe Torre has realized that success is not just about winning; it is a culmination of victories and defeats and what you learn from each opportunity. While slumps and setbacks are inevitable for teams and organizations, the true measure of success is how you respond to and bounce back from adversity.

In Sacrifice is Not Just a Bunt, Joe Torre illustrates how to achieve individual and organizational success by cultivating a positive attitude, team communication and self-confidence. Joe Torre’s tremendous success in both his playing and coaching careers is a result of his steadfast focus on six guiding principles:

  • Be ready to play – be prepared for every opportunity
  • Learn from your wins and losses, successes and failures
  • Communicate on and off the field Play little ball – break down challenges into smaller tasks
  • Play with confidence – it is the key to success Sacrifice

Sacrifice is Not Just a Bunt teaches audiences that individual success can be greater and more satisfying when individual goals are tied to team success. The more individuals contribute to fulfill team goals, the better the team or organization, and the greater the individual achievement. Joe Torre speaks not just about winning, but about the importance of learning from wins and losses. Sacrifice is Not Just a Bunt is ideal for building confidence, commitment, and collaboration in teams and organizations.

Length: 35 minutes

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Smile! - DVD

Also available for online training, learn more!

The program is a fun, entertaining way to start any meeting. After a short ride on the #27 with Reggie, your people will be ready to work with you to explore creating a SMILE! culture in your company or organization.

The SMILE! customer service training program offers a complete package to help you facilitate a training session around the topics of:

 

  • choosing a positive attitude
  • the role of attitude in the customer service interaction
  • how to handle any customer - and still feel good
  • how to get out of the downward spiral of a bad day
  • the importance of choice in our lives

The SMILE! training package includes:

 

  • 1 - 12 minute video or DVD
  • 1 - 25 page Facilitator's Guide complete with large group and small group exercises, participant sheets (reproducible) and background articles about the Inside-Out Model for Customer Service, creating joy at work and the value of laughter at work.
  • 10 - Buttons (just like Reggie's SMILE sign)

 

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Stephen Covey's Lessons in Leadership Series - DVD

Dr. Stephen Covey, founder and chair of the Covey Leadership Center and author of The 7 Habits of Highly Effective People, once again brings us an inspirational set of leadership training programs. The series breaks new ground, shifting the paradigm in ways that will surprise even the most seasoned leader. For instance:

A Grander Goal takes a striking look at character, bringing to bear that which is at once the simplest and most complex: love and forgiveness. It's a story of how one man's unselfish character is providing direction for young unemployed men in Uganda. (11 minutes)

Journey to Discovery tells the tale of a successful writer at a crossroads, a man questioning his life from a personal and professional perspective. Unable to write, he wanders the streets and finds the character he needs to once again take pen in hand. This heartwarming story (and its surprise ending!) will help your leaders rediscover the passion from which breakthroughs and innovations arise.(14 minutes)

A Better Way offers a new approach to the concept of 'win-win.' It's an intriguing look at three South African retailers, each facing unique challenges to one common concern: increasing profitability. They find increased profits - and more - with customers, vendors and employees by simply shifting from an attitude of competition to one of cooperation. (15 minutes)

Law of the Harvest provides an enlightening look at the true meaning of 'reaping what you sow.' Viewers meet a potato farmer whose story exemplifies that the technology and quick fixes many of us have come to rely on are no substitute for patience, perseverance and preparation(7 minutes).

Throughout this series the lesson is clear: there is plenty in this world for everyone if we work with integrity, respect and cooperation. Each is an excellent stand-alone program; used together, they comprise a comprehensive multi-session training program.

program contents:DVD or Video, 4 programs (A Grander Goal, Journey to Discovery, A Better Way and Law of the Harvest), Leader's Guide and Participant's Workbook

  • Stephen Covey's Lessons in Leadership Series - DVD $2,399.00 [Add to Cart]
  • Stephen Covey's Lessons in Leadership Series - DVD Rental $780.00 [Add to Cart]
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The Bear Essentials of Business! - DVD

Free Online Preview

Travel to Shelburne, Vermont and take an inside look at what makes the Vermont Teddy Bear Company one of the nation's most famous and successful companies.See how it really cares about its customers and its employees.

The video "preview" clip shown on this page requires that Windows Media Player is installed on your computer. To add this media player product, go to Windows Media Player Download

Bear with us and learn:

  • Why the customer comes first and is always the number one.
  • Why it's important to be dynamic and creative to truly make a difference.
  • Why it is important to have a "Yes, we can," attitude.
  • How teamwork can really make a difference.
  • Why it's critical to recognize the worth of your customers and fellow employees.
  • How having fun really makes a difference... right down to the bottom line!
  • And this is just the bear beginning!

The BEAR Essentials of Business is educational, entertaining and is truly repeatable. Make it part of your training library today!

Included Training Items:
Loaded with humor, animation and critical information, the purchase of this training program includes:

 

  • 19 minute videocassette
  • DVD with the full training program
  • CD-ROM with a PowerPoint presentation and reproducible training materials
  • Mouse pad (oops, make that Bear pad) for constant reinforcement of the BEAR Essentials of Business
  • 60 page facilitator guide

Rentals of this program are available in VHS or DVD format; you must select one or the other.

 

  • The Bear Essentials of Business! - DVD $595.00 [Add to Cart]
  • The Bear Essentials of Business! - DVD Rental $299.99 [Add to Cart]
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Attitude Virus - Online Video Training Course

Curing Negativity in the Workplace Cure bad attitudes to increase productivity in your organization! Bad attitudes can threaten the essential functions of your workplace. They spread like viruses from individual employees through departments and infect entire organizations. Once an attitude virus begins to spread, it can become an epidemic in no time. Productivity suffers and so do individual workers. There's no doubt that today's workforce is especially susceptible.

With this popular training video program, you will learn how to vaccinate your organization against this potentially devastating threat.

Participants will benefit by learning to take responsibility for their own attitudes and success, plus, underlying causes for unproductive attitudes will be resolved and fewer personal problems will affect work. These better attitudes will positively impact team results and the bottom line.

After viewing this video, participants will:

 

  • Be aware of the different types of negative attitudes
  • Know how to diagnose an attitude problem in themselves or their colleagues
  • Recognize the need to take responsibility for a negative attitude and its consequences
  • Learn how to replace old, ineffective reactions with adaptable, productive responses
  • Know how to follow through in order to reinforce new, positive behavior

 

Pricing (per user / per title)

 

  • 1 – 1000 users............$9.95
  • 1001 – 3000 users.....$8.95
  • 3001 + users................$7.95

 

** There is a minimum order of $500 per streamed program.

Note: When you order this program online, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

 

  • Attitude Virus - Online Video Training Course $9.95 [Add to Cart]
  • Attitude Virus: Curing Negativity in the Workplace - VHS Preview $0.00 [Add to Cart]
  • Attitude Virus: Curing Negativity in the Workplace - DVD $895.00 [Add to Cart]
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The Basics of Profitable Customer Service - DVD

Free Online Preview

This program is also available for online training. See details below. 

"Customer service is the single most important factor in any business. It is absolutely crucial to a company's success," says noted lecturer and trainer Jeff Blackman in the new JWA/Video production The Basics of Profitable Customer Service. Companies with great customer service survive and thrive. Those that provide poor customer service fail. In this video training program you'll be given the tools necessary to make your business grow and thrive. In this logical approach to customer service you'll learn:

 

  • The ten dimensions of service quality
  • How to develop a caring attitude toward your customers
  • The 13 strategies to becoming a better listener
  • The VIN and Serv philosophy of high quality customer service
  • Techniques to keep your customers coming back again and again to purchase your products
  • Why it's important to provide more in perceived value than you receive in payment

Divided into segments, The Basics of Profitable Customer Service is designed to be used by both individuals for self-study and trainers in training sessions.

Business success in the 1990's and on into the 21st century will be customer service driven. This new video training program will make you and your company more able to provide high quality customer service and return greater profits.

Loaded with graphics and vignettes, The Basics of Profitable Customer Service should be required viewing for everyone in the organization.

This program comes complete with DVD, audio CD and booklet.

Online Training Option:

This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:

  • Post training test and reporting results 24/7
  • Certificates of completion
  • Digital copies of the support materials 

    Online Training Pricing:

    • 1 to 1000 $6 per person
    • 1001 to 3000 $5 per person
    • Minimum order for any one program $395.00
  • The Basics of Profitable Customer Service - DVD $149.99 [Add to Cart]
  • The Basics of Profitable Customer Service - Online Course $6.00 [Add to Cart]
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Customer Service Toolkit - DVD

New Release (2006)

Customize Your Training with 72 Situation-Specific High Quality Video Clips

Finally, an affordable video clip library with enough variety to help you build customer service training courses unique to every type of trainee.

You receive multiple video clips in these Customer Service topic areas:

  • Attitude
  • Communication
  • Problem Solving
  • Service Recovery
  • Supervising a Customer Service Department
  • Internal Customer Service

Plus your will have a variety of video clips in each of these service categories:

face-to-face (including field) & telephone, business-to-business & business-to-consumer, as well as employee-to-employee/internal customer service.

All in all, you get:

  • 72 professionally-produced video clips
  • A total of 75 minutes of total video (clips run between
  • 20 seconds and 2 minutes each)
  • Each clip in 2 formats: with narration to "set up the scene" and tell viewers what to look for, and without narration.
  • The entire library on BOTH: DVD for as-needed viewing, and CD-ROM for importing into PowerPoint presentations (easy-to-follow tutorial shows you how).

The accompanying Leader's Guide gives context to each clip, suggests where and how to use the clips and explains how to combine clips for maximum impact. Discussion starter questions and activity suggestions are also included. Click here to view Preview Guide (including sample pages of the Leader's Guide).

Create highly relevant courses for new-hires and develop refresher courses for seasoned staff. Over 20 different workplaces are represented including: general office, call center, government, healthcare, automotive/transportation, financial services, and more. Length: 75 minutes

Program Contents:
Video clips on 1 DVD and 2 CD-ROMs, each with 2 versions of all clips: with introductory narration and without; printed Leader's Guide and Leader's Guide on CD-ROM.

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Painless Performance Improvement - DVD

Free Online Preview

Real change only happens when the decision to change comes from the person doing the changing. Painless Performance Improvement provides managers with a simple and proven technique to help team members improve their own poor performance without the drama, pain or conflict often associated with performance issues.

Managers and supervisors will learn how to:

  • Focus on PERFORMANCE not ATTITUDE
  • INTERVENE rather than CONFRONT
  • RECOGNIZE and DEFLECT common SIDETRACKS
  • follow the SIX STEPS to PERFORMANCE IMPROVEMENT

A training comedy, Painless Performance Improvement combines highly entertaining hosts with dramatic and realistic coaching moments. Supervisors will relate to scenes of management gone awry as well as employee's favorite excuses and sidetracks. Used with the accompanying 85 page Managers Reference Guide, leaders will find this package an indispensable resource for improving the performance of their team. Performance Improvement is Painless when you:

  • State what you've observed
  • Wait for a response
  • Remind them of the Goal
  • Ask for a solution
  • Agree together on the best solution
  • Follow through to ensure success

This program comes with the following content:

  • 1 Twenty-Three Minute Painless Performance Improvement video
  • 1 Managers Handbook (90 pages)
  • 10 Pocket Cards
  • 1 Leader's Guide on CD
  • Painless Performance Improvement - DVD $895.00 [Add to Cart]
  • Painless Performance Improvement - DVD Rental $350.00 [Add to Cart]
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Ouch! That Stereotype Hurts - DVD

This program is also available for online training - learn more!

What do you do if someone you care about is the target of demeaning stereotypes? What if you are being demeaned or stereotyped? How often do you speak up on behalf of respect? This new program, based on the book by Leslie Aguilar, can be used for training on Diversity & Inclusion, Communication, Teamwork and Leadership.

Why is OUCH! important?

Staying silent in the face of demeaning comments, stereotypes or bias allows these attitudes and behaviors to thrive. This undermines our ability to create an inclusive workplace where all employees are welcomed, treated with respect and able to do their best work. Yet, most employees and leaders who want to speak up don't know how. So, we say nothing.

What Does OUCH! do?

In a unique and powerful way, viewers will experience the impact of stereotypical comments, explore why people don't speak up against stereotypes and other biased behaviors, and learn six techniques for speaking up without blame or guilt.

OUCH! Learning Objectives: 

  • Understand the impact of stereotypes and biased statements, even when casually said.
  • Identify the most common reasons people sit silent in the face of bias and stereotypes.
  • Enhance skills for speaking up against stereotypes without blame or guilt.

Program includes: 12 minute DVD or VHS video, Speaking Up Activity 5 min., OUCH! That Stereotype Hurts with vignettes 13 min., CD-ROM with Leader's Guide, Powerpoint presentation, 1 OUCH! book and 10 OUCH! reminder cards 

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Remember Me? - DVD

Available in English and Spanish

Remember Me

If you could purchase just one customer service training program, this would be it. It's a 10-minute gem that's easily adaptable to current training programs. It's also an ideal training tool around which an entire training program can be developed. Either way you'll have unforgettable customer service training at your disposal.

The 3rd Edition has also been expanded to include Meeting Opener and Meeting Closer segments that emphasize the message of Customer Service at it's best. 

  • Customers can forgive mistakes but not bad attitudes
  • Poorly treated customers spread the word
  • Customers will take their business elsewhere without a second thought
  • Exceeding customer expectations is the key to building customer loyalty and a healthy bottom line

Program Contents: A 16 minute VHS or DVD with Opener and Closer segments, Leader's Guide, Follow-up Activity Pack, 10 Reminder Cards.

Online Training Option:
This program is also available for online training, click here for details

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The Dreaded Appraisal - DVD (English)

Best-Seller!

Produced - 1990

Free Preview

This training program is designed to ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness.

Giving a review - or receiving one - is a challenging experience, even when the news is good. Prevent performance appraisals from turning into disasters with The Dreaded Appraisal.

This popular video emphasizes the need to remain in control, avoid irrelevant arguments and gain agreement on specific, measurable performance goals. The Dreaded Appraisal lets you sit in as three managers review three different employees, each an archetype of a 'problem' personality. Each illustrates a different challenge for managers and each presents an opportunity to turn negative attitudes into positive actions. First comes Shy Sharon, who has bottled up all her opinions and concerns. The manager helps Sharon to express herself in a positive manner and see the value of honest, open communication. Next is Touchy Tracey, who takes the defensive, insisting every comment the manager makes is a criticism. The manager helps Tracey regain her balance and accept constructive criticism gracefully. Getting through to Aggressive Alan calls for a completely different approach. Eventually, the manager pries him away from his organizational critique and shifts the focus to where it belongs, on Alan's role.

The Dreaded Appraisal comes with a special video for the appraisee, explaining what to expect, how to prepare and how to benefit from the appraisal.

Learning Objectives: 

  • Get appraisees to open up
  • Create an unhurried atmosphere
  • Praise and encourage
  • Probe and listen
  • Face up to the problem
  • Stick to the facts
  • Invite self-appraisal Agree on an action plan
  • Work to a structure

Program includes: DVD (25 mins, appraisee program (3 mins),course leader's guide, participant worksheets on disk and PowerPoint slides on disk

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Jamie's School Dinners Series: Managing Change and Living with Change DVD

Produced - 2005

Jamie Oliver wanted to transform school dinners from processed, ready-made junk into tastier, more nutritious meals. He also needed to convince dinner ladies, head teachers, government ministers and thousands of school kids to support this radical plan. But how can Jamie's school dinners campaign help your organization deal with change?

Jamie's School Dinners: A recipe for managing and living with change, a new 2-part program brings change to life in an easy to understand and inspirational way. It's broken down into a series of digestible lessons to help you and your employees deal with change when it occurs in your workplace.

Part 1 - A Recipe for Managing Change Free Preview
Dealing with change is difficult, but managing change is even harder. Part 1 covers four key learning points that will help you manage and deliver a successful change process of your own.

Passion-Believing in what you are trying to achieve, and believing you can do it, is crucial.

People-Everyone reacts to change differently, but there are certain types of people that can be easily identified, (enthusiasts, gate keepers and resisters).

Planning-When implementing change, careful planning is essential and can determine whether it will be accepted or not.

Perseverance-With change you can nearly always guarantee resistance so determination is a must.

Part 2: A Recipe for Living with Change Free Preview
At some point every single member of your workforce will be confronted with change. By taking your employees through the four different stages, they'll soon realize that it doesn't have to bring with it widespread fear and confusion.

Reject it
Whatever the attitude to change - whether unexpected, unwelcome or simply unwanted - the initial reaction is always the same.

Resist it
'I was right to think that' is the next logical reaction. Any explanation, no matter how implausible, can be used to rationalize the initial denial.

Reflect on it
At this stage previous judgment begins to be questioned. The mind suddenly switches on to the possibilities that change might bring.

Resolve it
The challenge and excitement of new opportunities has triumphed over all the negative perceptions of change.

The benefits
-Engaging way to look at the complex subject of change
-Managers will learn how to introduce change in their organization
-Individuals will learn how to deal with change when it occurs
-Suitable for all levels of staff across the organization
-Real life examples on managing and living with change

Program includes: DVD Part 1 (26 mins), DVD Part 2 (19mins), course leader's guide, self study workbook and customizable worksheets.

  • Jamie's School Dinners Series: Managing Change and Living with Change DVD $1,495.00 [Add to Cart]
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Other Side of The Window - DVD

Providing Exceptional Service in Government

This important program illustrates how bureaucratic systems and procedures, however necessary to workflow, can get in the way of providing the level of service - and respect - the public requires. It's a valuable journey into attitudes and assumptions, a realistic look at the day-to-day public sector workplace that is full of customers anxious about the help they need and well-meaning CSRs hampered by inflexible rules.

In addition to the vignettes that take place in office settings with actual service "windows," the scenario of our forlorn friend stuck on the side of the road with his stalled auto also demonstrates the need for good government customer service. When a County Works truck comes along, our "customer" thinks he's saved. But this government worker only lets our friend know he's blocking the road and should move immediately, without offering assistance.

There's nothing quite so powerful as viewing circumstances from the other person's perspective. This is the true value of The Other Side of the Window: Providing Exceptional Service in Government.

Program Contents: A 13 minute VHS or DVD including Meeting Opener, Closer and Discussion segments, Leader's Guide, 10 Reminder Cards

Motivate Employees to Do Their Best

Employee surveys are the best way to find out what motivates your workers to do their best - and what's getting in the way of productivity. Use this convenient employee attitude survey handbook, and you'll find it's easy to design effective and efficient attitude surveys. The program explains how to interpret results and gives practical tips on how to use what you learn about employee attitudes to make positive changes in your organization.

Your Program features:

  • Easy-to-use and practical information
  • Contains all the tools you need to start an effective survey program in one binder
  • Customizable surveys, questionnaires, and results memos
  • Prewritten examples that you can customize to meet your needs
  • Complete step-by-step program
  • Everything you need to conduct accurate employee attitude surveys and improve morale in your organization
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Training House Assessment Kit

25 Reproducible Assessment Exercises, Self-Inventories, Tests, and Survey Instruments

What makes top-performing managers successful and effective in their jobs? And what do you need to develop in order to achieve similar success?

The majority of American managers and supervisors work for firms with fewer than 100 employees - firms that lack the resources to offer management-development programs. This collection of self-assessment exercises was created to fill that gap and provide every manager and supervisor with professional-development materials designed for high performance.

Over 100,000 participants have successfully used these materials in Training House programs, but the secret to the long-term effectiveness of these materials is they are based on the belief that before you can build on your strengths, you must first identify what they are and how they relate to job effectiveness. Each self-assessment is accompanied by information explaining how the scores should be interpreted, thus giving you the information you need to set realistic goals for yourself and to then achieve them.

Training House believes that management begins and ends with measurement - measurement of needs, of goals and resources, and of timetables. And that you can't manage what you have not first assessed.

Selected Contents

  • Proficiency Assessment Report
  • Managerial/Supervisory Pre-training Planning
  • Management Style Inventory
  • Process Skills for Facilitators
  • Survey of Attitudes Toward Work
  • Personal Development Options
  • Self-Awareness Profile
  • The Assessment of Personal Traits Inventory
  • Personal Inventory of Needs
  • Job Satisfaction and Dissatisfaction
  • Dealing with Groups
  • Profile of Aptitude for Leadership
  • Analytical Thinking Test
  • Test of Creativity
  • Self-Assessment in Writing Skills
  • The Time of Your Life
  • How Much Is Your Time Worth?
  • Leadership and Team Building
  • Communication Audit
  • Group Effectiveness Dimensions
  • Coping with Stress
  • Self-Inventory of Managerial Responsibilities
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The Diversity Series - 4 DVD Program Set


Request a free online preview!

This four-part series uses dramatizations, workforce interviews, and discussions with experts to provide a broad-based look at diversity from a wide range of perspectives. This is perhaps the most comprehensive training available on this subject.

The Diversity Training Series includes the following video modules:

Module I: On the Threshold of Change.
In this overview, you begin by exploring the broad definitions of human diversity: age, race, ethnicity, culture, gender, sexual orientation, marital status, physical status, economic class, education, religion, political ideology and more. Viewers learn how to manage the fear and bias that can be caused by these generalizations. (Length 20 minutes)

Module II: Gender and Sexual Orientation Workplace Issues.
In this video your audience confronts stereotypical definitions of gays, lesbians, men and women. Real people share their values, perspectives and workplace experiences relating to gender and sexual orientation. (Length 20 minutes)

Module III: Race, Ethnicity, Language and Religion Workplace Issues.
Now viewers see the often hurtful stereotypes, which have divided people along racial, ethnic and religious lines for centuries. A team of nationally recognized attorneys addresses the EEO issues. This video a very powerful dramatization. (Length 20 minutes)

Module IV: Age and Physical Ability Workplace Issues.
Real people share their experiences and perspectives on the key issues surrounding age and physical ability. A panel of legal experts clarifies the intent and principal provisions of the ADA. (Length 20 minutes)

Participants will learn about racial, ethnic, cultural, gender, and religious concerns, physical ability, age, and language attitudes, legal, EEO and ADA issues and more.

  • Includes: Four DVDs or VHS videos, Leader's Guide and 10 Handouts. With the purchase of this series, you may make as many copies of the Facilitator's Guide or the handout / transparency pages as you need for your organization.

Online Streamed Video Training Option Includes:

  • Post training test
  • Trackable reporting results 24/7
  • Certificates of completion
  • Digital copies of the support materials
  • Customized for you at no additional cost - your logo, your polices and more
  • No need to download or install software - works with any standard browser  

Online Training Pricing:

  • 1 to 1000 $6 per person
  • 1001 to 3000 $5 per person
  • Minimum order for any one program $395.00
  • The Diversity Series - 4 DVD Program Set $1,875.00 [Add to Cart]
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The Battle for Excellence: An Animated Meeting Opener - DVD

Features a boxing match between two characters, Tommy Tortoise and Richard Rabbit. The theme is preparing to win, so we see hardworking Tommy preparing methodically, while flashy Richard takes his training for granted. Guess who wins!

Key Learning Points

  • Think Positive
  • Set Goals
  • Practice Perfect
  • Visualize Your Goals
  • Overcome Obstacles

Includes: DVD only / Length: 5 minutes

  • The Battle for Excellence: An Animated Meeting Opener - DVD $295.00 [Add to Cart]
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Handling the Baggage - DVD

Released - 2008

Free Online Preview

All sorts of different people make up a workplace. Everyone is impacted by a complex range of personal circumstances that go on outside of work - things shaped by personalities, relationships, finances and physical and social environments. Sometimes personal issues can dominate someone to the extent that their performance at work is affected - they bring their 'baggage' to work with them.

This film, hosted by one of Australia's leading television and arts industry personalities, Michael Veitch, considers issues around identifying and dealing with emotional distress at work. Handling the Baggage contains valuable information and strategies for managers and employees alike.

18 minutes