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 Banking Customer Service Best-Seller! Government version also Available “Customer service just isn’t what it used to be.” That statement can’t be supported with statistics but not many people would argue it. The GOOD news is that organizations offering EXCELLENT customer service now have a greater competitive advantage than ever before! Who Cares?, the new training program that can play a critical role in giving your organization just such an advantage! We’ve identified and illustrated the four simple but critical cornerstones of excellent customer service:
In reality, most customer service representatives really do care. But they often neglect, or fail to remember those basic behaviors that send that caring message to your clients. It’s also too easy for them to forget the important role they play in your organization’s success. Who Cares? provides both the information and inspiration your staff needs to provide winning customer service. Program Synopsis: An engaging host provides narration between a wide variety of realistic and thought-provoking customer service scenes. The viewer is reminded to put themselves in the customer’s shoes as “wrong way” and “right way” service examples are provided. Retail, hospitality, food service, banking and government settings along with man-on-the-street commentaries provide an informative and fast-paced training experience. Program Includes: A 21 minute DVD or VHS video, comprehensive leader’s guide, PowerPoint Presentation on CD-ROM and Who Cares?, handbook and leader’s guide.
 Release - 2009 A customer approaches your place of business, fully intending to buy something. Then, it happens…something frustrates the customer to the point where she changes her mind and leaves without spending a dime. The "it" is a "WAYMISH" and 2 out of 3 times, it results in the permanent loss of a customer.
The Supervisor Show component plays off the main show and further helps supervisors understand the unique role they play in setting the right tone and working with employees to prevent WAYMISHes. Content:
Length: Main show 18 minutes, Supervisor Show 10 minutes
 Produced - 2007 Customer Service Zone Free Preview In the galaxy of customer service, Curt Hinderman’s lost in space. Until one dark night, when his car breaks down en route to a mandatory training session, and the tables are turned as he finds himself needing urgent help from his customers. Aided by the mysterious Angela, Curt discovers the essentials of great service – while taking your audience on a journey of discovery. As this fresh, entertaining tale unfolds, you’ll find your audience completely absorbed by the learning points, while training becomes simple yet highly effective. Enjoyable and easy-to-use, Customer Service Zone is an essential resource for all organizations serving customers. Key Learning Points:
Customer Zone is an excellent customer service training and can be used for:
Program includes: 18 minute DVD or VHS 50+ page leaders guide on CD with sample agendas, PowerPoint presentation; activities, closed-captioning and more.
 This course is also available for online training, see details below. In this program, our hip host Cliff takes us through some awful but all-too-common service scenarios in a fast food restaurant, a bank, a computer store, a hotel, a video store, and a department store. Throughout these scenarios, Cliff maintains his sense of humor while giving tips to transform service into a more positive experience for the provider and the customer. At the end of the day Cliff and several other service providers demonstrate conscientious, problem-solving customer service skills. As Cliff says, "making your corner of the world a friendlier place can be fun." Young and Young-at-Heart service providers learn to:
Program includes: A 13 minute DVD or VHS, Leader's Guide and Training Aid Poster (25-1/2" x 18")
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 The culture of any workplace is shaped by its people. It’s always unique, because people are unique, and as personnel changes in a workplace, so too does the culture – often in small, but significant ways. The elements that build a workplace culture are common to all places of employment, and they permeate all aspects of operations, as well as impacting on image, within organizations and outside of them. Creating and building an appropriate and positive workplace culture is paramount to success. This program covers important aspects of identifying, building and changing a workplace culture. We hear from three different organizations about their corporate cultures – multimedia games designer and developer Firemint, surf and ski wear giant Oakley; and Australia’s Bendigo Bank. It is an ideal resource for prompting thought, discussion and action on this important topic.
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Business Training Media, Inc.TM
4108 Hayvenhurst Drive, Suite 101 Encino, CA 91436, USA |
