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 Banking Industry Produced - 2004 In 13th- and 14th-century Tuscany, money became the new tool of power as industry, trade, and finance flourished. This program follows the remarkable rise of the great banking families whose groundbreaking innovations in finance led to the economics of international big business practiced today. Merchant bankers also supported the aims of the Catholic Church by using their extraordinary wealth to become patrons for charities and spectacular works of art and architecture. Featured interviews include Nicholas Terpstra and Dr. Elizabeth Leesti, historians at the University of Toronto. (49 minutes)
 Released - 2002 Covering a wide range of money-related topics, this detailed four-disc series co-produced with UnitedTrust Bank introduces the subject of personal finance clearly and thoroughly. Each CD-ROM contains information simple enough for young teens to understand yet challenging enough to capture the interest of older students. Instructors will appreciate the learning objectives, which are built around recognized scholastic standards, and a printable teacher’s guide for each program. Learners will enjoy rich content that features video role-plays, interactive exercises, self-assessment questions, and audio narration. A user-friendly interface, a built-in interest calculator, a glossary, and an index are also bound to please. Can be used with both Windows and Macintosh. The Series Includes : History: From Barter to Banking | Accounts: From Savings to Checking | Investing: From Risk to Reward | Smart Credit: From Credit Cards to Loans
 New Release - Government Version also Available Free Online Preview “Customer service just isn’t what it used to be.” That statement can’t be supported with statistics but not many people would argue it. The GOOD news is that organizations offering EXCELLENT customer service now have a greater competitive advantage than ever before! Who Cares?, the new training program that can play a critical role in giving your organization just such an advantage! We’ve identified and illustrated the four simple but critical cornerstones of excellent customer service:
In reality, most customer service representatives really do care. But they often neglect, or fail to remember those basic behaviors that send that caring message to your clients. It’s also too easy for them to forget the important role they play in your organization’s success. Who Cares? provides both the information and inspiration your staff needs to provide winning customer service. Program Synopsis: An engaging host provides narration between a wide variety of realistic and thought-provoking customer service scenes. The viewer is reminded to put themselves in the customer’s shoes as “wrong way” and “right way” service examples are provided. Retail, hospitality, food service, banking and government settings along with man-on-the-street commentaries provide an informative and fast-paced training experience. Program Includes: A 21 minute DVD or VHS video, comprehensive leader’s guide, PowerPoint Presentation on CD-ROM and Who Cares?, handbook and leader’s guide.
"To know how healthy your business is you must understand the relationships between its assets, its liabilities, and its income... The time to develop a banking relationship is before you need a loan... If managing your business is a headache, it may be that your receivables aren’t being managed properly; if you’re on top of the receivables and you still have a headache, check your inventory management... Leverage is the heart and soul of business management; too much is deadly, too little, wasteful." These are some of the dynamic maxims offered in this program by Paul C. Clendenning, a widely known and respected banker, who also explains the meaning of finance and liquidity to small business, how to choose a bank, and the nature and purpose of credit and loans. (29 minutes)
Produced - 1993 This 17-part series introduces the tools economists use to understand how the economy functions, and insight is given into the policy decisions governments make. Topics covered in the series range from supply and demand to free trade. The programs are hosted by Ellen Roseman and John Palmer of the University of Western Ontario. 17-part series, 28 minutes each. The Series Includes: The Issues and Methods of Economics | Supply and Demand | Demand Theory: Household Behavior | Supply Theory: The Behavior of Profit-Maximizing Firms | Competition versus Central Planning | Market Failure: Monopoly | Market Failure: Externalities | Income Distribution and the Tax System | Free Trade | Unemployment, Inflation, and National Output | GDP and the Multiplier Process | Fiscal Policy and the Deficit | Money and Banking | Interest Rates and Exchange Rates | Pitfalls in Stabilization Policy | Stabilization Policy for a Small Open Economy | Growth and Development
Produced - 1997 How is the word "capital" related to "cattle"? What does the goddess Juno have to do with money? And is a "buck" related to a male deer? This intriguing documentary investigates the evolution of money and its impact on world history. Composed of a seamless flow of artwork, artifacts, archival footage, and film shot on location, the program spans 5,000 years, beginning with the agrarian settlements of the Neolithic period. The contributions of the ancient and modern worlds—including coins, commerce, banking, paper money, credit cards, ATMs, e-commerce, and even smart cards—are all touched upon in their turn. Of special note is an examination of the forces that have prompted these innovations and their effects on society. (55 minutes)
Produced - 1995 This program explains the following concepts: Capital Structure and Leverage; Dividend Policy; Common Stock and the Investment Banking Process; Long-Term Debt; Hybrid Financing; Corporate Restructuring; and Multinational Financial Management. (76 minutes)
Produced - 2002 Pharmaceuticals and banking are among the most profitable industries in the world. What are these companies doing to remain profitable during the post-9/11 economic downturn? In this program, Jamie Dimon, chairman and CEO of Bank One Corporation, and Raymond Gilmartin, chairman, president, and CEO of Merck and Company, talk about leadership during turbulent times; the outsider as insider, when a CEO is tasked with operating a business that was previously family-run; and what lies ahead for corporate America. (58 minutes)
Released - 2000 For thousands of years, humankind has been obsessed with accumulating wealth. How did that fixation develop, and why? Filmed in sixteen countries over three years, this remarkable six-part series—hosted by BBC economics editor Peter Jay, author of Road to Riches, or, The Wealth of Man—reappraises human history in order to answer those essential questions. A BBC Production. 6-part series, 46-52 minutes each. The Series Includes:
Released 1996 Whether trading in bull markets or bear markets, Jim Rogers believes that a cool head and a critical eye will always prevail. In this incisive seven-part series, filmed during actual M.B.A. classes at Columbia University, the renowned Wall Street wizard spells out the concepts that every investor needs to know. Over the course of the series, Rogers lectures his securities analysis class, defining key investment terms and grilling students as they defend their stock picks. No business library is complete without this powerful educational resource. 7-part series, 23 minutes each. The Series Includes : Researching Change: Looking for Financial Opportunity | Analyzing Supply and Demand | Gauging Corporate Health, Part 1: Operating Margins | Gauging Corporate Health, Part 2: The Price/Earnings Ratio | Interviewing the CEO, Part 1 | Interviewing the CEO, Part 2 | Buy or Sell? Building a Case
Released - 1993 Ten Executives Tell Hedrick Smith How They Are Leading Their Companies into the 21st Century Global markets and powerful new competitors are rewriting the rules of business for American CEOs and their counterparts overseas. While many executives have failed to comprehend the changes taking place around them, a handful of corporate leaders are working profound and often surprising changes in their companies, rethinking old ways of doing business and retooling their organizations for the future. In a series of ten probing and remarkably candid conversations, award-winning journalist Hedrick Smith speaks with ten masters of change—executives who are transforming their companies and the industries they compete in—to learn how each was able to recognize the conditions that called for change and turn their organizations to face the challenge. (10-part series.) The Series Includes: An Obsession with Quality | Boeing Reinvents the Airplane | A Banker's Apprenticeship | Power Sharing at Daimler-Benz | Keiretsu and the Friday Lunch | Turning Around General Motors | Steering Ford to Superior Quality | A CEO Goes Back to the Classroom | Taking Risks at Intel | Returning Strength to U.S. Steel
Produced - 1997 Its investment in global development programs tops $150 billion. It dwarfs other United Nations agencies both in size and scope. Yet until this two-hour program was filmed, no camera crew had ever been allowed access to the inner workings of the World Bank. This two-part documentary provides a rare glimpse into both the inner workings of the World Bank and its efforts to bring economic stability to Africa. A case study tracks the fortunes of proposed development projects in Uganda over a twelve-month period. Through it, we become privy to how decisions are made, who benefits and why, and what happens when World Bank and Ugandan policies clash. Actual footage of closed-door meetings and private conversations between officials provides insights into negotiations conducted at World Bank offices in Washington, DC, and in Uganda. (2 parts, 50 minutes each)
Produced - 1996 Bangladesh—many of them women. Thanks to the Grameen Bank and the small-business loans it makes to women only, many of them and their families are beginning to prosper. This program describes the philosophy, development, and function of the bank, then follows the daily activities of three women who have taken out loans to fund their cottage industries. We follow the women to bank-sponsored support groups and business classes, and watch as they sign their names and receive their loans. “Allah is going to punish anybody involved in the Grameen Bank!” shouts one Islamic leader, who, along with most males, opposes the loans as being contrary to Islamic law. But bank founder and economics professor Muhammad Yunus defends the bank’s policies, stating that women in the region are more competitive in business than men. The Grameen Bank model has been copied in more than 40 countries throughout the world. Portions are in Bangla with English subtitles. (47 minutes)
A 10-year high school reunion provides an chance to investigate opportunity cost, supply and demand’s effect on wages, investing in human capital, and the costs and benefits of career decisions. In another segment, two workers, thinking hard about their futures, learn about incentives for investing in human capital and the economic risks involved, why people change jobs, and factors that enhance job mobility. Galloping competition in the manufacturing sector sets the stage for discussing productivity, investments in robotic technology, automation and the loss of jobs, and the role of government in training displaced workers. Correlates to National Economics Standards. A 152-page teacher’s guide is included. (68 minutes)
Produced - 2002 As the saying goes, “It takes money to make money.” How does interest work? What types of retirement accounts are there? And just how risky is the stock market? This CD-ROM answers these and many other questions as it explores the volatile world of investment. Modules include…
Interactive exercises on compound interest, how to choose investments, and how to determine a risk comfort level are also included. Note: Can be used with both Windows and Macintosh.
Produced - 1999 Unlike banks, community development financial institutions specialize in backing people whose future possibilities inspire more hope than their credit reports do. This program examines the workings of CDFIs through stories of borrowers considered "unbankable" by conventional lenders. Case studies from Seattle; Chicago; Philadelphia; Portland, Maine; Demopolis, Alabama; and Chester, Pennsylvania, prove that capital and technical assistance invested in small businesses can stabilize and improve poor and neglected communities by creating jobs, money, and pride. (57 minutes)
Produced - 1993 This program examines government attempts to stabilize the economy, focusing on monetary policy. Concepts explored include fractional reserve banking, the deposits in chartered banks as a major component of the country’s money supply, and how chartered bank reserves can be increased. (28 minutes)
Produced - 2005 For more than a decade, the Grameen Bank of Bangladesh has provided small business loans to struggling women—helping lift many out of poverty, while creating friction among some conservative Muslims. This two-part series describes how 2006 Nobel Peace Prize winner Muhammad Yunus launched the bank and demonstrates its profound effects on the lives of loan recipients. Beginning in the mid-1990s and following up a decade later, Micro Credit for Women visits entrepreneurs who have prospered and others who have fallen further into despair—as well as men who have changed their minds after first condemning the bank. The result is a rare, unflinching story of success mixed with uncertainty. Portions are in Bangla with English subtitles. 2-part series, 47-55 minutes each. The Series Includes: Small Change, Big Business: The Women's Bank of Bangladesh 10 Years Later | The Women's Bank of Bangladesh
This series offers a comprehensive report on the globalization of business. CEOs, economists, management experts, and journalists from Europe, Asia, and North America discuss global macroeconomic trends. 7-part series. The Series Includes: The Auto Industry | Oil and Energy | The Retailing Industry | Finance | The Food Industry | Health and Pharmaceuticals | Biotechnology
Produced - 2003 Many businesses abide by a code of conduct, either company-specific or industry-wide. This timely program distinguishes between ethical behavior and social responsibility by spotlighting two well-known Australian businesses that exhibit both qualities: Bendigo Bank and its Community Bank initiative, a cooperatively spirited venture that teaches solid commercial principles to franchisees, and The Body Shop, a skincare product provider that calls itself an activist organization committed to positive social and environmental change and a retailer committed to customer service excellence. The underlying message? Good community is good business. (27 minutes)
Produced - 1994 Where did my last paycheck go? How can I save when I barely make it through the month? Why is my paycheck less than I expected? Many people enter the job market expecting their paychecks to bring them freedom and unlimited new possessions. In reality, what they find is an inability to control their finances and shock over the speed at which the paycheck disappears. This informative program shows viewers that the ability to control their finances influences more than just their bank balances. Viewers learn how to make the most of even a part-time or entry-level income as they establish lifelong habits that will lay the foundation for a sound financial future. Whether they dream of a new stereo or a new home, viewers learn how to create a budget, assess their disposable income, set short- and long-term goals, establish a spending and savings plan, differentiate between gross and net take-home pay, choose the right bank account, reconcile their check books, and use credit wisely. Simple organizing techniques save young people from making common and costly mistakes. One 35-minute DVD.
Hilmar Kopper, Chairman/Speaker, Deutsche Bank The chairman of Germany’s largest bank never went to college, rising instead through the country’s legendary apprenticeship system, a combination of classroom and on-the-job training. In a wide-ranging and enlightening conversation, Hilmar Kopper describes how apprenticeship shapes German corporate philosophy and how German bankers are able to develop successfully a long-term outlook while other countries—including ours—often do little more than pay lip service to investing for the future. (54 minutes)
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