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 Banking Industry New Release - Government Version also Available Free Online Preview “Customer service just isn’t what it used to be.” That statement can’t be supported with statistics but not many people would argue it. The GOOD news is that organizations offering EXCELLENT customer service now have a greater competitive advantage than ever before! Who Cares?, the new training program that can play a critical role in giving your organization just such an advantage! We’ve identified and illustrated the four simple but critical cornerstones of excellent customer service:
In reality, most customer service representatives really do care. But they often neglect, or fail to remember those basic behaviors that send that caring message to your clients. It’s also too easy for them to forget the important role they play in your organization’s success. Who Cares? provides both the information and inspiration your staff needs to provide winning customer service. Program Synopsis: An engaging host provides narration between a wide variety of realistic and thought-provoking customer service scenes. The viewer is reminded to put themselves in the customer’s shoes as “wrong way” and “right way” service examples are provided. Retail, hospitality, food service, banking and government settings along with man-on-the-street commentaries provide an informative and fast-paced training experience. Program Includes: A 21 minute DVD or VHS video, comprehensive leader’s guide, PowerPoint Presentation on CD-ROM and Who Cares?, handbook and leader’s guide.
 Produced - 1997 How is the word "capital" related to "cattle"? What does the goddess Juno have to do with money? And is a "buck" related to a male deer? This intriguing documentary investigates the evolution of money and its impact on world history. Composed of a seamless flow of artwork, artifacts, archival footage, and film shot on location, the program spans 5,000 years, beginning with the agrarian settlements of the Neolithic period. The contributions of the ancient and modern worlds—including coins, commerce, banking, paper money, credit cards, ATMs, e-commerce, and even smart cards—are all touched upon in their turn. Of special note is an examination of the forces that have prompted these innovations and their effects on society. (55 minutes)
Produced - 1997 Its investment in global development programs tops $150 billion. It dwarfs other United Nations agencies both in size and scope. Yet until this two-hour program was filmed, no camera crew had ever been allowed access to the inner workings of the World Bank. This two-part documentary provides a rare glimpse into both the inner workings of the World Bank and its efforts to bring economic stability to Africa. A case study tracks the fortunes of proposed development projects in Uganda over a twelve-month period. Through it, we become privy to how decisions are made, who benefits and why, and what happens when World Bank and Ugandan policies clash. Actual footage of closed-door meetings and private conversations between officials provides insights into negotiations conducted at World Bank offices in Washington, DC, and in Uganda. (2 parts, 50 minutes each)
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