Books - Coaching & Mentoring

These activities provide stimulating exercises, realistic case studies, and creative role-plays that will enable your managers and supervisors to sharpen their skills in several key coaching roles - as team leader, facilitator, counselor, and director. Each fully reproducible activity is organized in a user-friendly format with detailed trainer's notes, clear objectives, and suggested variations for customizing the activity to meet your group's needs.

Training Objectives

• Introduce mentoring concepts and peer guidance techniques
• Develop skills to express performance improvement goals clearly
• Create open, trusting relationships
• Refine managers' skills in providing constructive feedback

Training Methods

• Team games
• Group discussions
• Ice breakers
• Role-plays
• Questionnaires and written exercises

Time Guidelines

• 34 activities take 1 hour or less
• 6 activities take between 1 and 2 hours

The Coaching Effectiveness Profile provides a detailed process for assessing an individual's capacity to coach others. This is done by measuring coaching ability in seven separate categories.

• With team leader, supervision and management candidates.
• As an introductory training activity on coaching to expose participants to the full breadth of important coaching behaviors.
• With leaders and managers who may need development to become more motivational leaders.
• With team leaders and supervisors who are experiencing performance problems.
• With team leaders and supervisors who are working with inexperienced or unmotivated direct reports.
• As the center piece of either a 1-day facilitated training on coaching or with the CEP Workshop in more comprehensive 2 to 3 day coaching training.

Everyone these days is talking about “coaching.” But do your employees understand what “coaching” really means? More importantly, do they practice it regularly?

The workshop is organized into four sections. Sectionone helps participants understand their own coaching style, “read” the needs of others, identify the learning styles of others and set the climate for coaching. Section two focuses on how to assess alternative coaching methods and determine when and where to coach. Section three tackles how to create the time and opportunity to coach and find opportunities to build relationships. In four, participants will learn how to encourage communication and feedback, develop a long-term monitoring plan and review and adjust as they go. 

The Instructor’s Guide contains all you need to conduct a workshop – introductory notes, a suggested timetable, background notes, a trainer’s checklist, course notes, action planning and evaluation forms and a CD with PowerPoint slide masters. 

Instructor's Guide

• Coaching Effectiveness Workshop Instructor's Guide $179.99 [Add to Cart]
• Coaching Effectiveness Workshop Participant Book $29.99 [Add to Cart]

Help Others Achieve Optimal Success

Coaching is more than correcting undesired behavior. It provides managers and supervisors with an opportunity to affirm, communicate, problem solve, and effectively sell the need for change. Coaching For Peak Employee Performance enables participants to monitor and diagnose performance improvement needs and prepare for and give feedback to employees using a proven, four-step Feedback Planner.

Skill-Based Program Content

• Monitoring and documenting employee performance to identify normal and deficient variations
• Diagnosing performance improvement requirements based on expectations, deficiencies, and needs
• Determining ways to improve situations by matching solutions to performance improvement requirements
• Sharing both positive and constructive feedback with style using the Feedback Planner
• Recognizing winning performance to build commitment and strengthen loyalty

Program Length: Half Day

Facilitator Kit:
The Coaching For Peak Employee Performance Facilitator Kit includes materials listed below and must be purchased to order Participant Kits:

• Facilitator Guide
• PowerPoint Presentation
• Online Tools
• Participant Kit (See below)

Participant Kit:
Participant materials required to support the training program are available. Each Coaching For Peak Employee Performance Participant Kit includes materials listed below:

• Participant Workbook
• Planning Successful Employee Performance Practical Guidebook

• Coaching For Peak Employee Performance: Facilitation Kit $399.99 [Add to Cart]
• Coaching For Peak Employee Performance: Participant Kit $59.99 [Add to Cart]

This comprehensive new training program takes the approach that coaching is a series of skills to be mastered. The 12 skill modules can be facilitated individually or grouped in a flexible one day or two and a half day workshop.

Participants will:

• Get valuable feedback on their coaching strengths and weaknesses by using the Coaching Skills Assessment
• Learn to apply a useful four-step model - get agreement, seek solution, follow-up, and give recognition
• Master 12 coaching competencies including goal setting, delegation, giving feedback, mentoring, and more!

Coaching For Results Workshop Includes:

• Leader's Guide (300 pages)
• Participant Workbook
• 36-Question Coaching Skills Assessment Instrument
• Lesson Plans and 50 transparency masters
• Handouts for experiential skill building activities

Documenting Employee Performance Workshop offers both new and seasoned leaders step-by-step instruction in a process for documenting performance issues – from the identification of the issues all the way through resolution. The workshop comes with the activities, self-profiles, quizzes and other interactive techniques you need to engage participants and ensure learning sticks.

This workshop will help participants:

• Emphasize behavioral modification and corrective action – not punishment
• Follow a systematic process for documenting performance issues
• Be consistent when counseling to ensure understanding and acceptance of feedback
• Identify their leadership style so they can better understand their reactions to various employee situations

The workshop is packed with tips and strategies for giving feedback, using impact words, coaching for change, writing performance objectives, identifying and dealing with personality types, identifying performance gaps, using the correct language and formats for documentation, documenting expectations of employees, and much more.

Trainers can easily customize the workshop to fit your organizational culture and environment. An appendix section includes 12 reproducible forms for helping participants evaluate their coaching skills, detail development plans, create a Performance Enhancement Plan (PEP), and more.

• Documenting Employee Performance Workshop $149.99 [Add to Cart]

This Facilitators Guide enables a trainer to lead a half-day workshop administering, scoring, and interpreting, the Coaching Effectiveness Profile. Includes templates for development planning and 84 sets of coaching tips.

Section 1 of the Facilitator’s Guide provides an introduction to coaching that can be used as a lecture primer in conjunction with a group exercise to introduce the topic. There are timing guidelines for the workshop and instructions on administering the assessment. The next 7 parts are short primers on each coaching competency covering a more detailed definition of the competency including a process model of the skill. There are experiential exercises with facilitator notes and handout copy masters wherever appropriate.

Developing Employees is a comprehensive two-day workshop to teach supervisors critical coaching skills that include continuous performance feedback, mentoring/teaching, delegating/empowering, and building relationships.

Developing Employees is part of the Professional Skills Courseware Collection of 8 highly effective, interactive, experiential training programs that comes complete, but can also be edited in Microsoft Word to match you specific situation. Developing Employees Courseware Includes:

• Pre and Post Tests
• Lesson Plans
• Workshop Outline
• Trainer's Quick-Start
• Instructor's Guide
• Participant Coursebook
• Participant Evaluation Form
• Self and Supervisor Development Planning Worksheets
• PowerPoint Presentation
• Unlimited ability to modify, re-brand, and print any of these training resources at a single site in any quantity

Each workshop is provided with a job-aid to assist trainers in customizing the content should they decide to do so.

Organization Outcomes with Developing Employees Courseware:

• Supervisors become more skilled communicators and build stronger relationships with employees.
• Supervisors create a more motivational work environment for direct reports.
• Employees progress more quickly from novice to mastery in their responsibilities
• Supervisors build continuous performance feedback into their daily dialogues with employees
• Supervisors empower employees and delegate appropriately.