Books - Human Resources

Every informed trainer should have a copy of this thoroughly revised and updated version of the training classic. This sourcebook will keep you up-to-date on current training trends with over 50 of the most important new articles written by leading practitioners in the training field. Also included are over 50 fully reproducible training tools and instruments to save you valuable time in new program development and delivery.

1. Gaining Commitment
2. Developing Overall Perspective
3. Applying Learning Theory
4. Transferring Learning
5. Evaluating Training
6. Best Practice Applications

• Training Roles, Competencies and Vocabulary
• Instruments for Gathering Data
• Training Aids and Tips
• Evaluation Instruments

Make your training count! Whether you are a seasoned or inexperienced training professional, making your training count is the number one way to influence the future success of your organization. The way to do this is to match all training directly to the needs of the organization and the people in it. This unique manual will show you how to do just that! Use this Toolkit as a resource for analyzing training needs, selecting training strategies, and developing training plans to meet the identified needs.

This all new second edition contains 22 reproducible instruments and surveys for gathering information at all levels of your organization. It includes proven techniques for transforming your data into realistic training strategies and solutions.

With this Toolkit you will be able to:

• Provide focus and direction to your training investment
• Identify top priority training needs and learn techniques for meeting them
• Systematically plan for training
• Explore a variety of ways to gather information at all levels of an organization
• Transform information into realistic training strategies and plans
• Measure your training department's return on investment
• Quantify the contribution training makes to overall organizational growth and success

Revised Edition Includes:

• Expanded chapters to provide guidance on
  analyzing and implementing the information
  produced by the instruments
  • More detailed outlines to assist with the analysis
  • An easy-reference flow chart of actions
  • New methods for collecting information
  • A new section on analyzing results for each instrument included
  • The Training Needs Analysis Toolkit, 2nd Edition w/ Diskette $149.99 [Add to Cart]

Designed to address the unique human resource needs of motor carriers, this convenient reference is packed with a wide range of essential HR and labor-related information.

It explains regulatory requirements in easy-to-understand terms, includes best practices, and gives you valuable insight on how to handle transport-specific HR issues like driver qualification, alcohol and drug testing, driver retention, and more.

The HR for Motor Carriers Manual is attorney-reviewed and features an easy-to-follow format that helps you quickly reference info on:

• Transport Issues - CDLs, DQ files, owners/operators, drug and alcohol tests and exams, hazmat background checks, hazmat training, driver safety
• Management - Organizational design/structure, environmental scanning, ROI of HR, HR audits, government contracts, succession planning
• Hiring - Job analysis, job descriptions, recruiting drivers and other employees, interviewing, immigration, background checks, affirmative action, equal employment opportunity, contractors, leasing employees, employee information, tests/exams
• New Employees - Employee orientation, employee handbooks, relocation, policies and procedures, training, international employees
• Wages & Hours - Time off (vacation, leaves), wages, pay administration, job evaluation
• Benefits - Mandated (Social Security, Medicare, FMLA, etc.), voluntary (health care, retirement, life insurance, etc.), ERISA considerations
• Employee Relations - Driver and employee retention strategies, performance reviews, work/life balance, hours of service, wellness, discipline, training, employee development, labor relations
• Safety and Security - Workplace and driver safety, workplace and driver security, workplace violence, drug-free workplace and drivers diversity and
• Discrimination and Employee Protections - discrimination, harassment, emergency procedures/preparedness, child labor, privacy, ADA issues, Whistleblower protection
• Workers' Compensation - MOD rate, proactive prevention, medical management, rehabilitation, fraud
• Employee Separation - Exit interviews, COBRA, unemployment compensation, downsizing/layoffs/reduction in force
• Recordkeeping & Documentation - Recordkeeping, posters, forms

In addition to all of this real-world compliance guidance, you'll find FAQs for each chapter, sample forms and documents, checklists, definitions, and other helpful tools.

This practical manual is a great help in managing your day-to-day HR issues, establishing the necessary HR policies and procedures, and staying up-to-date on the legal issues that affect trucking companies and private fleets.

720 pages, ISBN 1-59042-443-3.

Because regulations and best practices change frequently, keeping this manual current is essential. The Update Service is the easiest, most economical way! Plus, save big when you subscribe for more than 1 year ... 3- and 5-year subscriptions available at discounted prices!

• HR for Motor Carriers Manual $299.99 [Add to Cart]

Easy-reading construction safety compliance manual explains complex Part 1926 regs in plain English.

The Construction Safety & Health Compliance Manual helps you comply with complicated Part 1926 requirements by providing straightforward guidance on critical topics including:

• fall protection
• lead exposure
• scaffolding
• underground construction
• asbestos
• stairways and ladders
• and more

This must-have manual also provides audit checklists to help identify work hazards; an explanation of OSHA's Focused Inspection Program; and an Inspections & Citations section including a list of OSHA's most frequently cited construction regulations.

The Construction Safety & Health Compliance Manual also covers all four areas targeted by OSHA's Focused Inspection Program.

Loose-leaf, 3-ring bound, 554 pages.

Because regulations and best practices change frequently, keeping this manual current is essential. The Update Service is the easiest, most economical way! Plus, save big when you subscribe for more than 1 year ... 3- and 5-year subscriptions available at discounted prices!

• Construction Safety & Health Compliance Manual $299.99 [Add to Cart]

Flex Style Negotiating is a 360-degree assessment-based performance improvement program for all professionals who rely on effective negotiation skills. It profiles participants' preferred negotiation styles and defines legitimate versus illegitimate behaviors.

Flex Style Negotiating uses a situational model to explain the negotiation process. Participants are taught to diagnose negotiation situations and adapt their behavior to maximize the likelihood of a successful outcome. Not only does the program define the behaviors that make up the participant's style, it suggests alternative behaviors the negotiator can use in order to "flex their style" more readily and in more situations.

Flex Style Negotiating includes two instruments, a strategic job aid, and a combination reproducible Participant's Workbook/Instructor's Manual. The instruments are the Behavioral Style Assessment/Self and the Behavioral Style Assessment/Other. The job aid is the Situational Strategy Selector.

The Instructor's Manual explores topics such as personal approaches to conflict, different styles of negotiation, and advanced techniques for competition and collaboration. It contains experiential activities for exploring conflict and creativity, role plays for negotiation leadership and anger, and, overall, represents a solid game plan for developing flexible negotiation skills.

• Flex Style Negotiating - Instructor's Manual $149.99 [Add to Cart]
• Flex Style Negotiating - Other Assessment 5-Pack $69.99 [Add to Cart]
• Flex Style Negotiating - Participants Workbook 5 - Pack $149.99 [Add to Cart]
• Flex Style Negotiating - Self Assessment: Self 5-Pack $69.99 [Add to Cart]

In today’s business climate, simply having an ethics policy in place isn’t enough. You must continually keep ethics up front and center to avoid the ethical violations—and erosion of confidence—seen in corporate America today.

This book contains 15 easy-to-use activities that can be used individually or as a whole to reinforce your company’s ethics and values. And inspire employees to recommit to responsible business behavior.

• 15 Activities For Reinforcing Business Ethics And Values $149.99 [Add to Cart]

Includes FREE CD with 25 role plays from the popular first volume-50 total role plays!

Updated with 25 new role plays not covered in the first volume, the latest edition of the popular 25 Role Plays to Teach Negotiation will inspire you to think and act like a negotiation expert. If you're a management training and development specialist who needs one or two role-plays to use in a negotiation program, this book's a must. The book provides the opportunity to practice the behaviors used most frequently by successful negotiators-including questioning, clarifying, checking for understanding, summarizing and active listening.

Each of these role plays is based on a unique approach to negotiation embracing three critical concepts:

• Successful negotiation is not an adversarial process, but a collaborative framework for creative problem-solving
• The needs and interests of both negotiating parties must be addressed if there is to be a long-term solution
• Negotiation is an ongoing process, and today's negotiation will affect the long-term relationship between the parties

Try out new behaviors that will help you:

• Handle situations among co-workers regarding their roles and responsibilities
• Talk with your employees about their performance
• Improve relationships between the purchasing staff and internal clients
• Deal with difficult customers

Sample role-plays:

• The new project manager
• The difficult team member
• The difficult discussion/meeting
• Engineering changes

• 25 Role Plays to Teach Negotiation, Volume 2 $149.99 [Add to Cart]

Training Objectives

• Outline the process of accepting change
• Demonstrate the need for change
• Reduce conflict
• Improve communication skills

Activities Cover

• Change in the workplace
• Developing goals for change
• Change and self-development
• Accepting change
• Understanding change

Training Methods

• 25 activities involve group discussions
• 13 questionnaires and instruments highlight current perceptions and identify resistance to change
• 6 role-play scenarios aid the transfer of learning from the workshop to the workplace
• 6 written exercises provide an opportunity to express personal thoughts, and reactions to change

Time Guidelines

• 35 activities take 1-3 hours
• 15 activities take 3 or more hours

• 50 Activities for Achieving Change $159.99 [Add to Cart]

This safety training program is designed to train health care workers properly. Ready-to-use training outlines, handouts, quizzes, and overheads make training the health care professional easy.

• Training your health care staff on the subject of safety has never been easier or more economical. With this comprehensive safety program, you get the materials to run an effective safety meeting on over 40 topics.
• We provide everything you need to run a complete safety meeting.
• No need to research topics, gather materials, or monitor new regs surrounding safety and health care it's covered in this all-in-one health care safety training program - includes free updates sent to you every quarter.

QuikStep guides tell you what to do, how to do it, what to say, when to say it. All QuikStep guides feature a simple step-by-step solution with detailed instructions, samples, tips, and checklists. This bundle offer allows you to receive all 4 titles to help deliver top HR performance.

With one low price you will receive:

QuikStep Guide to Hiring
Learn how to attract, identify, and select the right person. Special sections detail the interview process, how to perform effective reference checks, and how to make an offer your top candidate can't refuse.

QuikStep Guide to Firing
This guide will help you plan and carry out the actual termination meeting, wtih sample scripts. Also provides you with key questions to ask before you take action so that you avoid legal problems.

QuikStep Guide to Appraisal
A step-by-step system that makes appraisals an effective motivating tool for every employee.

QuikStep Guide to Discipline
This guide takes you step-by-step through publizing expectations, how to conduct face-to-face sessions, and how to document to avoid future lawsuits.

• Quick Step Guide to Hiring, Firing, Appraisal, and Discipline $79.99 [Add to Cart]

This collection introduces the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity.

Part One includes 25 interactive group learning activities to explore conflict and provide practice in skills that help to resolve it. Part Two consists of 25 individualized exercises and assessments that are ideal for pre-work prior to group training sessions, or they can be distributed to participants for their own self-development.

Includes: 300 Page Activity Manual

• 50 Activities for Conflict Resolution $159.99 [Add to Cart]

Activity Manual

Training Objective

• Develop creative thinking
• Offer new approached to problem solving
• Develop approaches to problems that will not respond to traditional problem-solving methods

Activities Cover

• Problem analysis
• Thinking process
• Finding solutions
• Implementation of creative problem-solving methods

Roy Bailey /2003

Comes complete with learning objectives, facilitator guidance, and reproducible materials.

Training Objectives:

• Enable managers to concentrate on the personal views, feelings, and opinions of their staff
• Encourage person-centered rather than role-centered management
• Improve interpersonal skills
• Ensure that organizational goals are achieve

Activities

Provide complete coverage of the four stages of counseling:

• Rapport and relationship building
• Challenging problems
• Problem exploration and understanding
• Taking action

Format: 296 Pages / 3-ring binder

Best-Seller

Emotional Intelligence explains why, despite equal intellectual capacity, training, or experience, some people excel while others of the same caliber lag behind. Certain competencies are found repeatedly in high performers at all levels, from customer service representatives to CEOs. As trainers we must find ways to build these talents labeled EQ (emotional intelligence quotient).

The 50 reproducible activities in this resource book focus on developing the following set of talents: self-awareness and control, empathy, social expertness, personal influence, and mastery of vision.

Selected Contents

• Emotional Intelligence - What Is It?
• A Coach's / Trainer's Guide to Helping Leaders Improve EQ
• How to Use This Guide
• Guide to the 50 EQ Activities
• Suggested Training Formats
• Action / Reaction
• Visions Apply to People Too
• Advice from the Pros
• Steps for Growth
• More Reflections

David Couper , Jacqueline Stewart / 2003

Training Objectives

• Improve interpersonal skills
• Enhance management performance
• Create effective teams
• Improve communication within your organization

Activities

Select activities to build training that examines all the key people skills your managers need. These skills include:

• Assertiveness
• Presentation
• Counseling
• Teamwork
• Verbal communication
• Listening
• Nonverbal communication

Time Guidelines

• 14 activities take less than 30 minutes
• 27 activities take between 30 minutes and 1 hour
• 11 activities take between 1 and 2 hours

Format: 3-ring binder