Business Ethics

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Author: Brooks, Leonard J./ Dunn, Paul
Publisher: Cengage Learning
Publication Date: 2009/03/04
Number of Pages: 575
Binding Type: PAPERBACK

• Business & Professional Ethics For Directors, Executives & Accountants - Book $99.00 [Add to Cart]

What makes a government agency accountable? It is a willingness to be answerable and accessible to the public. And while the specifics of an accountability initiative can vary from one agency to the next, all have one thing in common: Everyone -- from the top down -- must demonstrate personal responsibility and integrity.

Designed specifically for government training, the 9 categories in this Toolkit, containing a total of 35 video clips, will help you demonstrate what it looks like when people hold themselves, each other and the organization accountable for keeping commitments and achieving results. It only includes clips that are set in a government agency or take place in a "generic work environment" that could be a government facility.

This Toolkit contains 35 unique video clips that fall within 9 categories of personal responsibility and accountability. It only includes clips that are set in a government agency or take place in a "generic work environment" that could easily be a government agency or government-run facility. The clips are provided on DVD and CD-ROM so that you can play them right off the DVD or embed them into a PowerPoint Presentation.

In these categories, the clips can be used to make the following points:

~ Take Ownership and Keep Commitments - When accepting responsibility for a task or project, take full ownership and do what you say you're going to do. For clarity, set deadlines-then keep them. When necessary, communicate and renegotiate commitments that cannot be met.

~ Be Proactive - Take the initiative in seeking improvements to processes and practices. Work to improve your own skills, and influence others toward improvement.

~ Communicate With Clarity and Set Measurable Goals - Getting to the right result requires clear agreements and an understanding of expectations and instructions. Accountability for results begins with clear directions, and places responsibility on both parties for clarification.

~ Be Ethical - Know what's right-by law, by policy, by procedure, by best professional practice-and act accordingly. Make decisions for the best outcome when two "rights" conflict. Speak out when someone acts unethically.

~ Be a Problem-Solver - Apply your own experience and knowledge to every problem. With this problem-solving mindset, you'll plan and take action towards a solution, rather than waiting for others to get things started.

~ Serve the Public Professionally - Every person you serve and work with deserves your best effort, whether it's a problem to be solved or a transaction to complete. Know the technical and procedural aspects of your work and bring a positive attitude to the service you provide -- the public expects competence and is paying you for it.

~ Don't Be Afraid to Speak-Up - Know what you need and what you deserve. In a professional manner, let others know it too. Those you work with and for may not realize when their actions are getting in the way. Claim what you need to do your best work.

~ Accept Feedback and Learn From Mistakes - Learning and changing direction happen quickly and frequently in an accountable environment. Listen non-defensively, give proper consideration to what's being said, choose to adjust, and move on.

~ Supervising and Managing an Accountable Workforce - Often held accountable for the work of others, managers and supervisors must first model accountable behaviors, then learn to require this type of personal responsibility from those who report to them. The manager's tone of voice, choice of words and standard-setting behaviors can make or break an accountable workteam!

The Toolkit package includes a Leader's Guide with discussion questions for each clip that will help stimulate further discussion and learning.

Program Includes

• Chaptered video clips on DVD
• Chaptered video clips on CD-ROM for importing into powerpoint presentations
• Leader's Guide PDF on the CD-ROM
• Flash Tutorial and Instructions on how to import video clips into a PowerPoint Presentation on the CD-ROM

• Accountability Toolkit (Government Version) - DVD $695.00 [Add to Cart]

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Jacqueline Novogratz
CEO, Acumen Fund

"Team Workout: 50 Interactive Activities provides a wealth of team activities that are both engaging and insightful. Be sure to add it to your list of favorite resources." Lorraine L. Ukens, Teaming With Success; author of All Together Now! and Energize Your Audience

Two of the world's leading team building facilitators bring you their best icebreakers, assessments, games, and exercises in a user friendly format. Team Workout is for facilitators, team leaders, trainers, and managers who want all the necessary materials and a step-by-step protocol for fast and easy implementation of effective team development. It's all here, the goals, time required, room set-up, materials, and detailed instructions to ensure a no-fault experience. There are even debriefing questions to facilitate the transfer of learning back to the workplace.

Selected Contents

• Customer Delight: A data collection tool
• E-Handles: A closer for a mature team
• Respect: A feedback tool
• Virtual Brainstorming: Problem solving for a geographically dispersed team
• Characteristics of an effective work team
• Creating a team mission
• Forming new teams
• Improving team meetings
• Virtual brainstorming: problem solving for a geographically dispersed team

• Team Workout: 50 Interactive Activities $149.99 [Add to Cart]

The 50 activities in this resource book has been tested with hundreds of participants to ensure their appropriateness and effectiveness for a variety of diversity training needs. Employees at all levels will be stimulated by interactively learning about cultural and gender differences and mastering new skills for communicating more effectively in our diverse workplaces.

Activities Cover

• Diversity icebreakers
• Change
• Communication
• Conflict resolution
• Gender at work
• Culture and career transitions

Training Objectives

• Illustrate how cultural differences may impact behavior
• Increase awareness of the impact of culture in the workplace
• Demonstrate skills for managing a culturally diverse work force
• Address issues of gender in the workplace

Training Methods

• Ice breakers
• Participative exercises
• Role-plays
• Mini case studies

Includes: 300 Pages, 3-Ring Binder

This fully reproducible new trainer's guide goes beyond just talking about ethics in the workplace. It utilizes thought-provoking activities and case studies to stimulate new thinking and new ways for making sound ethical decisions. To complement this process the guide includes a tool called the Ethical Question Cycle and step-by-step guidelines for developing a code of ethics. All the training material is fully reproducible, and is offered in a sequence that prompts participants to examine how their personal ethics impacts relationships with co-workers, management, and customers.

As the trainer, your goal is to provide an environment for all participants to share their ideas and feelings. This guidebook will show you how. Each chapter contains notes for the facilitator along with approximate time limits for each explanation, activity, and summary exercise. Includes workshop designs for 2-hour, half day, and full day sessions.

Law Enforcement Interpersonal Skills Package contains the following DVD titles:

• S3V4 Making Your Case Part 2: Detention, Arrest & Miranda Rule - When a contact becomes a seizure. Focus on when the Miranda rule applies and when it's not needed
• S3V8 Culture Diversity Part 1: Street Level Spanish - It is predicted that by the year 2020, 25% of the U.S. population will be of Spanish origin, making Spanish an extremely important language to become conversant in. This multimedia training will teach you some simple buzz words that you can use on your next shift. Survival and safety words and phrases are the focus.
• S4V1 Professional Ethics in Law Enforcement - Teaches the working definition of personal and professional ethics. Regarding law enforcement, training is given in the importance of values, morality, integrity, promise keeping loyalty, respect and more. Learn the five basic ethical principles.
• S4V3 Effective Court Room Testimony and Tactics Part 1 - Trains in the understanding of the importance and the liabilities of professional and personal credibility when testifying in civil and criminal trials, depositions, probable cause and suppression hearings.
• S4V4 Effective Court Room Testimony and Tactics Part 2 - Learn the basic principles of courtroom testimony. Trains in articulation of the facts and your observations in plain English and to avoid police jargon and talk, such as 10-codes.
• L3V6 Interpersonal Communication: Legal Implications Part 1
• Bonus:, buy this package and receive L3V7 Interpersonal Communications: Legal Implications Part 2 FREE

We as consumers all love a bargain, but when you are paying only $5 for a t-shirt, maybe it's time to ask some questions. What can you do to ensure you make informed and ethical consumer choices? How does globalization impact on our consumer decisions? In a free market consumers are not completely powerless as they have the right to choose and the power to withdraw their business.

Why do CO's get a "bad rap" so often. Career ethics trainers offer their expertise and training in this important topic.

Key Training Points:

This comprehensive collection of over 350 prewritten personnel policies makes creating a human resource policy manual easy and foolproof. It’s the ideal way to set workplace standards and develop a policy manual that promotes fairness, prevents disputes, and preserves employer and employee rights.

The prewritten HR policies you get will save an incredible amount of time. Choose from a variety of policies on each critical topic - from dress code... to cell phone use... to weather closings (choose between strict, standard, or progressive to match your company’s style). All you have to do is customize, save, and print from your own computer.

SmartPolicies gives you:

• Over 350 prewritten samples of HR policies in over 100 crucial HR subject areas
  Presented in three categories - strict, standard, and progressive - so you can match your company’s style
• Extensive indexing
  Search alphabetically, by topics, or keywords, and find what you’re looking for quickly
• Ability to adapt and customize your policies
  Revise, save, and print right from your own PC
• Quarterly updates
  Keep you up-to-date with constantly changing government regulations

Download product sample
Download table of contents

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Ethics 4 Everyone beautifully illustrates the cause-and-effect of corporate and individual responsibility, offering do-able solutions, including how to make decisions that ensure a greater ethical response to business issues.

Discover what some of the world's most respected public and private sector concerns have learned about long-term organizational viability.

Ethics 4 Everyone teaches viewers: 

• The Three Rs of ethics: respect, responsibility and results
• How to say 'no' with tact
• How to manage conflicting rights
• How to 'walk the (ethics) talk'

Online Streamed Video Training Includes:  

• Post-test and a certificate of completion. You set the test’s passing grade. If you need special questions on the test applicable to your organization, we will customize the test for a nominal fee.
• We create a URL just for your organization, which you give to your employees for them to log-on and view the program and take the test. The entry page employees go to will contain your organization’s logo, which you provide to us.
• We do all the set-up for you. You supply us with the identifiers of the employees who are to view the video. We take it from there.
• You provide a training contact (the person in your organization that employees go to if they have questions about the content) and a Technical Contact (the person your employees go to if they are having technical difficulties on their end).
• You get an Administrator’s Page that shows who has logged on to take the training and the test score of each viewer.

Pricing (per user / per title) 

• 1 – 1000 users............$9.95
• 1001 – 3000 users.....$8.95
• 3001 + users................$7.95

** There is a minimum order of $500 per streamed program.

Note: When you order this program online, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

Length: 22 minutes

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This program focuses on the first provision in the nursing code of ethics pertaining to respect. Through scenarios and expert interviews, the program:

 Explores practical ways that nurses can show respect for human dignity

• Discusses a patients right to self-determination
• Clearly describes the nurse's role in supporting patient autonomy, informed consent and the practice of extending respect beyond patients to one's colleagues as well

Length: 22 minutes

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This program focuses on the second provision in the nursing code of ethics pertaining to commitment. Through scenarios and expert interviews, the program: 

• Addresses patient interests and the nurse's role as advocate
• Explores conflict of interest issues
• Explores the importance of collaboration in the workplace and the ethical issue of proper professional boundaries for nurses

Length: 22 minutes

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This program focuses on the third provision in the nursing code of ethics pertaining to protection. Through scenarios and expert interviews, the program: 

• Addresses the importance of patient privacy and confidentiality
• Highlights the key mandate of HIPAA
• Explores the various ways nurses can successfully advocate for their patients
• Covers the importance of standards and review mechanisms and the role of an ethics committee
• Covers the challenging issue of identifying and acting on questionable and impaired practice

Length: 22 minutes

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This important program provides a solid introduction to the fundamental ethical terms and concepts that students and nurses need to know. Through scenarios and expert interviews, the program: 

• Clearly defines justice, fidelity, autonomy, moral distress
• Explores the vital role that personal values play in ethical situations
• Discusses the importance of nurse self-regard and the key steps to sound ethical decision making