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 Free Training DVD Offer! Produced - 2009 Every year it returns, and every year it costs employers billions of dollars in sick pay, lost sales and decreased productivity. This year could be worse. We've all heard about the threat of H1N1 or "swine flu." How it's spreading across the globe. How it's expected to hit hard this fall and winter as the flu season develops. How 40% of the population could eventually catch it. But here's some good news. You can reduce infection rates in your workplace by training your employees to follow a few simple habits that stop them from spreading sickness to their coworkers--and help them avoid getting sick in the first place. Some of these habits are just common sense: wash your hands, don't use your coworker's telephone or computer keyboard, cover your coughs and sneezes. But how do you get people to remember and actually do these things, day after day? Video training is an effective way to get through to employees and change their behavior. And our new release from Stanford, "Resisting the Flu" is designed to do just that. Your employees will respond to this documentary-style short film with its straight talk from Dr. Eric A. Weiss, Medical Director of Disaster Planning and Associate Professor, Stanford University School of Medicine. In plain terms, Dr. Weiss lays out a blueprint for keeping your employees healthy and for resisting infection by the H1N1 virus. His practical advice extends to taking care of sick family members in ways that protect the caregiver and stop the spread within employees' households. And if things take a turn for the worse, Dr. Weiss also describes clear danger signs that help viewers know the difference between symptoms that are typical--and those that require immediate medical help. Do your part to limit the reach of this new pandemic, and protect your business by training all your employees. Working together, we can all contribute to lessening the impact of this uniquely threatening illness. Length: 13 minutes
When it comes to sexual harassment, California has specific laws that employers must follow. This popular video features the same scenarios (hostile work environment and quid pro quo harassment) as the manager and employee versions. In addition, it provides an explanation of California AB 1825, including ongoing training requirements and what topics that training must cover. Find out how to keep your managers informed about California law and how they, in turn, can keep sexual harassment out of your workplace. Duration: 35 Minutes
 Best-Seller! Sometimes your employees’ behavior is blatantly offensive while other times it can be hard to know what is inappropriate. This best-selling video offers a thorough explanation of what kinds of behaviors constitute sexual harassment. Dramatic scenes cover the two types of harassment recognized by the courts: hostile work environment and quid pro quo. Employees learn that any form of sexual harassment violates your zero tolerance policy, and that this is a subject that should never be taken lightly. Duration: 25 Minutes
 This program is a 2 DVD set that includes the following programs: Harassment & Diversity: Respecting Differences — Manager Version (20 minutes) Harassment & Diversity: Respecting Differences — Employee Version(16 minutes)
 If you don’t have quality employees, you won’t be able to put out a quality product. This can cut into the morale and output of your workers, as well as the profitability of the company. Teach your employees to take pride in their work, and that continuous growth should be more than just a goal, but an absolute priority.
 This award-winning video is designed to take the guesswork out of your financial reports. It tells the story of two employees who have to decide which of two restaurants up for sale is the most sound purchase. Along the way, they get a detailed analysis of each restaurant’s financials, including the balance sheet, inventory accounting, and operating vs. non-operating income. The success of your business is based on profits and losses; an acute understanding of what goes into your financial statements can help keep you on the plus side. Stanford professor George Parker provides both line-by-line explanations of the three key financial statements used by US companies, and offers logical, common-sense approaches to interpreting what they reveal about profitability, value, and the ability to pay bills.
The ART of Customer Service - DVD
This video shows customer service from different points of view. In scripted segments, see how a waiter feels about his service abilities (he thinks he’s amazing), and how his customers feel about him (they’re not as enthusiastic). Later, the waiter gets what he gives when he takes a trip to a dentist who’s not too good at service himself. These scenes are mixed with comments from real people who reveal what they look for when it comes to customer service. You’ll see an increase in customer satisfaction when you take the time to give customers your attention and your respect.
 Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers. When a kind greeting and an ounce of respect aren’t enough, the techniques presented here can keep a situation from getting out of control. Rather than taking the matter personally, employees learn that they’re in a position to solve problems and possibly even make someone’s day a little bit brighter. Duration: 21 Minutes
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