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 Change ManagementManaging People Who Work Remotely 7/27/2010 - Live Audio Conference  This animated program tackles the tough subject of stereotyping in a delightful way by looking at some different "birds" in the workplace. It makes us do some soul-searching about the casual way we limit ourselves and others through stereotyping. We "pigeon-hole" others when we overlook their unique abilities, talents, personalities, and backgrounds. We do it to ourselves, too - when we impose limits and cheat ourselves of new experiences, challenging opportunities, and the fulfillment of our undeveloped potential. Though animated, this training tool is no flight of fancy. It's a critical component of training in today's changing workplace. Workgroups, committees, and executive teams will benefit from this program, as will any group interested in mobilizing the talents of all its members. PigeonHoled in the Land of Penguins will help team members recognize pigeon-holing, understand its high cost, and learn how to change the pattern. By tapping into the full creativity of everyone on a team, we open ourselves up to significant breakthroughs in innovation, productivity and team effectiveness. Participants will learn:
Program Contents: A 10 minute DVD or VHS and Leader's Guide
 This book contains real world expertise and techniques for developing an organization-wide ability to create and embrace fundamental change. It contains details you'll need for planning a major transition, diagnosing a specific problem, putting a presentation or training session together, or just shopping for leading edge practices to benchmark. It also offers a systematic method for diagnosing your planning or implementation needs. Includes 94 reproducible pull-out tools and models you can use in your own work! Presented in a unique "conference" format, this book contains texts from actual sessions, and presentations by more than two dozen of today's leading change management experts, including their hands-on tools and models.
 This dramatic program by international quality expert Dr. Richard Chang shows employees how their personal actions can make a huge difference throughout their entire organization and ultimately in the minds of the customers who benefit from the products or services supplied by their organization. Managers and other leaders will receive practical steps for implementing quality and for showing their employees who express resistance to ongoing improvement how changes in their processes can make a tremendous impact. Training Points:
Run time 20 minutes
 An easy-to-use training solution for communicating organizational expectations to new hires. What if you could easily show your new hires the kinds of behaviors you expect from them-including everything from basic workplace etiquette (like being aware of personal hygiene & appearance) to more advanced things (like showing appreciation to co-workers and taking initiative)? Start Right...Stay Right Orientation Basics leads viewers through vignettes demonstrating 24 success behaviors. The program is divided into four sections:
Each section runs about 10 minutes long. The segments can be watched back to back in one sitting or viewed in sections. Here's the best part of this video product: You can fully facilitate the training or just let the video stand alone. A Leader's Guide containing group exercises, activities and reproducible worksheets is supplied, but the video can also be used effectively without wrap-around discussion or activities. Program includes: A VHS or DVD, Leader's Guide, PowerPoint Presentation on CD-ROM and 10 copies of the Start Right...Stay Right book
 Instead of focusing on where you want to go, today's uncertain future requires that you focus on how you're going to get there. The process you need is structured chaos — a few simple rules setting priorities and responsibilities, and total creative freedom for business units within that framework. The result is a strategy that morphs, dynamically re-matching portfolios to meet current opportunities. 52 Minutes (1999)
 Dr. Stephen Covey, founder and chair of the Covey Leadership Center and author of The 7 Habits of Highly Effective People, once again brings us an inspirational set of leadership training programs. The series breaks new ground, shifting the paradigm in ways that will surprise even the most seasoned leader. For instance: A Grander Goal takes a striking look at character, bringing to bear that which is at once the simplest and most complex: love and forgiveness. It's a story of how one man's unselfish character is providing direction for young unemployed men in Uganda. (11 minutes) Journey to Discovery tells the tale of a successful writer at a crossroads, a man questioning his life from a personal and professional perspective. Unable to write, he wanders the streets and finds the character he needs to once again take pen in hand. This heartwarming story (and its surprise ending!) will help your leaders rediscover the passion from which breakthroughs and innovations arise.(14 minutes) A Better Way offers a new approach to the concept of 'win-win.' It's an intriguing look at three South African retailers, each facing unique challenges to one common concern: increasing profitability. They find increased profits - and more - with customers, vendors and employees by simply shifting from an attitude of competition to one of cooperation. (15 minutes) Law of the Harvest provides an enlightening look at the true meaning of 'reaping what you sow.' Viewers meet a potato farmer whose story exemplifies that the technology and quick fixes many of us have come to rely on are no substitute for patience, perseverance and preparation(7 minutes). Throughout this series the lesson is clear: there is plenty in this world for everyone if we work with integrity, respect and cooperation. Each is an excellent stand-alone program; used together, they comprise a comprehensive multi-session training program. program contents:DVD or Video, 4 programs (A Grander Goal, Journey to Discovery, A Better Way and Law of the Harvest), Leader's Guide and Participant's Workbook
 Change often produces fear, uncertainty and resistance. But, with the proper tools and attitude, change can be a morale- and confidence-building experience. This video offers an important look into how to redefine our organizations and ourselves to accommodate current health care industry trends. In all recorded history, there is no precedent for the massive change now sweeping over people in the United States and other industrialized nations. Technology, global competition and workforce diversity combine to place heavy demands upon everyone. There are new skills, roles, attitudes and rules. All are re-shaping business and personal life. Most people see change as a profound challenge that they are not emotionally equipped to handle. While organizations implement strategic change through such programs as Total Quality Management, downsizing and retraining, the psychological effects of change upon people must be kept in constant focus. This film is a critically needed tool for teaching everyone in the organization how to understand change, embrace it and make it work to maximum advantage. The morale-building, confidence-building strategies shown in this film will dramatically raise productivity and speed the organization's progress in meeting its highest objectives. This emotionally involving film shows how to understand change as opportunity. Viewers will learn to:
Program Contents: VHS or DVD, Leader's Guide
 This is part of The Covey Leadership Library This program uses the metaphor of the Berlin Wall for the barriers that exist between individuals, teams, departments, or even between an organization and its customers. In a highly involving documentary format, the video helps people eliminate miscommunication, distrust, and stereotyping to improve performance and productivity in the workplace. Participants will be prepared individually, as teams, and as organizations to communicate better and manage change. They also will learn to initiate effective leadership not merely for short-term gains, but for long-term progress. Included is an introduction and summarizing insights by Dr. Stephen R. Covey, founder and chairman of the Covey Leadership Center and best-selling author of The 7 Habits of Highly Effective People Program incudes: A 22 minute DVD and 5 participant workbooks
 Sometimes the lessons we most need to learn are found half a world away, in lands far different from our own. This is the case with A Grander Goal, a training program offering a profound shift in our approach to leadership. A Grander Goal brings to bear that which is at once the simplest and most complex: love and forgiveness. It is a striking look at character illustrated by one man's unselfish desire to be a role model and provide direction for young unemployed men in Uganda. War-torn, strife- and poverty-ridden, Uganda is rife with directionless young men who haven't the means to continue their educations nor any prospects for work. Americans Michael and Laura Timmis help these young men put together a soccer practice, which, in turn, brings them Stone. Once a star member of Uganda's professional soccer team, Stone's professional career ended abruptly after a knee injury, which was intentionally inflicted by another player. But Stone holds no bitterness. He simply tells his opponent, 'You did what you had to'. It is this selfless forgiveness that permeates all he does and sets the stage for the boys he mentors to learn important lessons about their lives and choices. Viewers of A Grander Goal learn to:
A Grander Goal is a profound look at the power of character from Dr. Stephen Covey, founder and chair of the Covey Leadership Center and author of The 7 Habits of Highly Effective People. Includes: A 11 minute DVD or VHS video and leader's guide.
 What works better than several exceptional individuals? A truly effective team. That's why the finest teams often contain experts in many different fields. Building The Perfect Team helps your organization select and fit the right people into the right positions. You'll see a clear demonstration of how a well-composed, creative team can be the perfect combination: wise, constructive, reliable, meticulous and single-minded. And those are solid reasons to make this program part of your team.
Length: 29 minutes.
 This program is also available for online training. See details below. Request a free online preview! This is module I of the Diversity Series that uses dramatizations, workforce interviews, and discussions with experts to provide a broad-based look at diversity from a wide range of perspectives. This is perhaps the most comprehensive training available on this subject. In this overview, you begin by exploring the broad definitions of human diversity: age, race, ethnicity, culture, gender, sexual orientation, marital status, physical status, economic class, education, religion, political ideology and more. Viewers learn how to manage the fear and bias that can be caused by these generalizations. Includes: A 20 minute DVD or video, reproducible leader's guide and participant guide. Online Training Option: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
 The Complete Guide to Systems Thinking and Learning uses the Systems Thinking ApproachTM to guide transformation change in our personal lives and organizations. Systems Thinking was first popularized in 1990 by Peter Senge with his best-selling book, The Fifth Discipline. Unlike Analytical Thinking where the parts are primary and the whole is secondary, in Systems Thinking, the whole is primary and the parts are secondary. The Complete Guide to Systems Learning & Thinking explains how to use simple concepts and specific tools to move you from theory to practice and from chaos and complexity to elegant simplicity. This book will enable you to make the shift from seeing elements, structures, and functions to seeing the process, interrelationship, and outcomes. Selected Contents
This four-part series uses dramatizations, workforce interviews, and discussions with experts to provide a broad-based look at diversity from a wide range of perspectives. This is perhaps the most comprehensive training available on this subject. The Diversity Training Series includes the following video modules: Module I: On the Threshold of Change. Module II: Gender and Sexual Orientation Workplace Issues. Module III: Race, Ethnicity, Language and Religion Workplace Issues. Module IV: Age and Physical Ability Workplace Issues. Participants will learn about racial, ethnic, cultural, gender, and religious concerns, physical ability, age, and language attitudes, legal, EEO and ADA issues and more.
Online Streamed Video Training Option Includes:
Online Training Pricing:
This DVD training program will become your road map for developing the skills necessary to become a first-rate supervisor. You'll learn:
This enhanced DVD edition of The New Supervisor: Skills for Success is part of the In An Instant® Business Training Library. It comes complete with a DVD, video tape, closed captioning, audio CD, and a post-test that may be reproduced. It also includes a copy of the book The New Supervisor: Skills for Success by Bruce B. Tepper, which is part of the Business Skills Express Series published by The McGraw Hill Companies. Length: 48 minutes.
This extraordinary 2 program training series brings together a distinguished collection of practitioners and researchers who are leading private and public sector organizations through these fundamental transformations. CEO's, managers, line workers and consultants discuss why these changes are occurring and how they impact employees and managers alike, sharing their visions of how we can most benefit from the turbulence we find ourselves in. Series Objectives The New Workplace has been designed to promote thinking and discussion in a wide range of work environments, including public and private sector organizations large and small. If a company or agency is facing change processes stemming from technological advances, global competition, downsizing and/or a stronger focus on meeting customer needs, it can benefit from this training resource. Program Includes: Making the Change (24 minutes, for all employees) and Leading the Change (23 minutes, for organizational leaders), are divided into major concept themes, and each of the segments are tied together by an animated folktale. With both programs, a distinguished collection of practitioners and researchers - leaders on change - join in conversation with CEO's, managers, line workers and consultants. They share their vision of how we can most benefit from the turbulent process we find ourselves in. Change breeds fear. The best way to address these fears is to open a dialogue within an organization, admitting to what we know and, more importantly, what we don't know. Support Materials: This program is accompanied by a 46 page Facilitator's Guide. This flexible Guide includes 9 participant handouts, a bibliography, a dictionary of new business terms, activities, exercises and questions for discussion. With the purchase of The New Workplace series, the program producer grants you a license to make as many copies of the Facilitator's Guide or the handout pages as your organization needs. Leading the Change is also available in French, Spanish, Italian, German and Portuguese. Streamed Online Video Training Optional: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. Streamed Video Pricing:
Learn more about our streamed video training over the web.
 Discover how companies nationwide are conducting HR practices. This twice-monthly newsletter service gives you the inside look at what other HR departments are doing. Concise, easy-to-read newsletter makes staying on top of trends manageable.
Someone once said, "It's not the job that causes me problems, it's the people that work for me!" Well, sorry to say, in many cases people feel just this way. But it does not have to be like this. Being a supervisor can be one of the most satisfying, productive and even enjoyable experiences anyone can have. One of our best selling DVD programs, How To Supervise People, really takes the mystery out of being a supervisor. Complete with DVD, CD audio and book, it makes it an enjoyable experience learning how to develop and improve the skills necessary to become an excellent supervisor and leader. When you really think about it, leadership is the ultimate challange in any job. It takes skill, toughness, and sensitivity sprinkled with that ever-so-important touch of common sense. In this DVD program you'll learn the how-to approach to supervising - some theory and a lot of "what to do if" answers. How To Supervise People shows you the techniques to develop and inspire your people. It gives you the keys to teamwork and team building; techniques for dealing positively with conflict and compromise; strategies for dealing with change; the best method for cost control and methods improvement and much, much more. Developed for the new supervisor, the soon-to-be supervisior or the long-time professional, How To Supervise People is a sure winner!
 America's primary labor supply for the next decade -- mostly in their teens and twenties -- represents the smallest population group in U.S. history and the thinnest pool of entry level workers in modern times. There simply are not enough of them to go around, particularly in the service industries. And every time a business loses an employee, the high cost fo attracting, hiring and training a replacement cuts into the profit margin. Claire Raines is the nation's leading expert on Generation X. In this video, she will give you new information about generation X workers... who they are, what makes them different and how to develop successful ways of working with them.
Discover a new perspective to the concept of 'win-win' with A Better Way, the story of three South African retailers faced with finding a new approach to their businesses. One, challenged with street vendors at their storefronts, decides not to view their presence as an impediment, but rather an opportunity for increased success through cooperation. First, they provide the vendors with push brooms and other tools so the debris from the fruits and vegetables they sell can easily be cleared from the area. Then they give each one a hat with the store's name on it (which the vendors are proud to wear). The result? Each business is enhanced and customers enjoy the convenience of a full range of goods in one location. A Second is a grocery chain trying to gain market share in the sale of fresh fish, an area where they have had minor success and little clout. Knowing they need a better-quality product from their supplier, they express this, along with suggestions for a more efficient means of storing the fish from sea to port. With these changes, the supplier is able to increase the quality of their product and both parties realize increased profitability. A side result: the vendor's competition makes similar changes, thereby improving the quality of fish in markets throughout the region. Our third story focuses on a young manager who realizes that being in the center of town keeps his store from a large base of potential customers dependent on bus transportation. These prospective patrons would have to walk 17 minutes out of their way to buy clothes at the store and, in doing so, risk losing their place in line at the depot. The answer? Open a store near the depot. Doing so allows them to increase profitability at both stores and make customers very happy. All it took was the willingness to reconsider store placement. A Better Way teaches viewers to:
A Better Way is a profound look at the power of cooperation from Dr. Stephen Covey, founder and chair of the Covey Leadership Center and author of The 7 Habits of Highly Effective People Includes: A 15 minute DVD or VHS video and Leader's Guide
 As the American workforce continues to reflect our increasingly diverse population, organizations must make diversity more than a buzzword or a recruiting tactic. There is no specific diversity training required by law. However, best practices indicate that diversity training is essential given today’s increasingly diverse workforce. Because supervisors play a key role in making diversity part of the organizational culture and operations, they need information and training on it. This new Click 'n Train PowerPoint® presentation trains supervisors on what diversity means, why it is important and how it works. Diversity - Legal Basics for Supervisors includes:
 The only way we can get other people to change, since we cannot control their behavior, is to change our own behavior. In order to do this, we need to 'speak' gender differences." -- Dr. Pat Heim Based on a real-life case study, the purpose of CHANGING THE RULES is to help viewers move from understanding to solving gender communication problems by identifying the invisible rules men and women play by, and providing a model for choosing effective strategies for most successful communication between genders in the workplace. This is the problem-solving follow-up to the POWER DEAD-EVEN RULE and INVISIBLE RULES: MEN, WOMEN AND TEAMS. Length: 36 minutes
 Produced 2007
This program is also available for online learning - learn more! Generation conflict costs billions of dollars in lost productivity to organizations like yours worldwide - not to mention the incalculable effects on motivation and morale. Now there's help with generational expert Cam Marston's new DVD course, Mixing Four Generations in the Workplace.
This program will educate and stimulate positive interaction among your people. It will also dramatically reduce workplace conflict and provide managers and supervisors with strategies for dealing with recruiting, retaining, and motivating, using the generational differences in a positive way. Key Learning Points:
Program includes:
 Using DiSC To Build Team Relationships Today's competitive marketplace demands that organizations do more, with less not an easy task. To accomplish this, organizations need to find ways to work smarter and faster, relying more and more on the knowledge and skills of teams specifically high performing teams. A Foundation of Teamwork explores the essence of teamwork effective communication. In this program, DiSC is used to provide insights into communication styles and offer new opportunities for team building. Upon completion, participants will be able to identify their primary communication styles and those of other team members to identify potential areas of interpersonal conflict so they can minimize problems or avoid them entirely. Skill-Based Program Content
Facilitator Kit:
Participant Kit:
 Excellent customer service begins with excellent communication. You build strong customer relationships by understanding the subtle things that make your customers respond positively (i.e., plenty of detail or a glossy overview). This powerful program explores the essence of customer service effective communication. The DISC learning assessment is used to provide insights into communication styles and to offer new opportunities for strengthening customer relationships. Upon completion, participants will be able to identify their own primary communication style and gain insight into their customers styles recognizing potential areas of interpersonal conflict and successfully tailoring their approach to alleviate concerns and meet the needs of their customers. Facilitation Kit The easy-to-use Customer Service Excellence Facilitator Kit includes materials listed below and must be purchased to order Participant Kits:
Participant Kit Participant materials required to support the training program are user-friendly with information and tools that can be put into practice immediately. Each Customer Service Excellence Participant Kit includes:
 This collection introduces the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity. Part One includes 25 interactive group learning activities to explore conflict and provide practice in skills that help to resolve it. Part Two consists of 25 individualized exercises and assessments that are ideal for pre-work prior to group training sessions, or they can be distributed to participants for their own self-development. Includes: 300 Page Activity Manual
What is ultimate success? No one is really sure and for everyone it is surely different. Is it great wealth, good health and true happiness? Or is it some combination of each? Could it be "a win" with the next business deal or an extended vacation with our family that makes us feel successful? No matter what, we are all looking to become more successful than we are. In How To Achieve Ultimate Success , Dr. Paul Timm presents a psychologically sound approach to help you reach the ultimate success you desire in both your business and personal life. The program looks at the five building blocks to success. They include: Perspective and how we view control; Purpose, clarifying our values and aligning our activities; Personality, determining how assertive and receptive we really are; Planning, setting goals; and, Productivity, beating the time wasters that keep us from success. Plus, you'll learn to evaluate the balance or lack of balance in your life on the wellness wheel and how this directly affects your success. Can anyone guarantee you success? Of course not. However, we can tell you that if you follow this system you can't help but improve your professional and personal life. This program is a must for any organization. Complete with DVD, audio CD and book. Available in NTSC or PAL. 45 minutes.
 Communicating Respect In a Diverse Workplace is a unique and comprehensive approach to the issues of communication, diversity, conflict-management and teamwork. Let's Get Together uses cues, verbal and non-verbal signals, as a jumping off point to discuss four easy-to-remember tools--Compassion, Unity, Empathy and Sharing. Friendly hosts guide viewers through four illustrative scenarios that offer before-and-after looks at how these four principles can help solve workplace problems and create a positive and productive workplace! This unique approach is a must-have for any organization looking for a synergistic and comprehensive way to explore communication, diversity, conflict-management and teamwork! Also included: DOING OUR PART: This 4-minute program is an introduction to understanding our own and responding to others’ verbal and non-verbal signals, using Compassion, Unity, Empathy, and Sharing. A short but comprehensive and powerful tool, DOING OUR PART teaches us about communication, teamwork, problem-solving, and productivity. This unique and visually arresting program emphasizes the personal responsibility we all share for creating a unified and respectful workplace. A LOOK INSIDE OURSELVES: A 4-minute stand-alone or companion piece to DOING OUR PART, this program reinforces the concepts of Compassion, Unity, Empathy, and Sharing, but is unique in that it asks us to examine our own roles in creating a unified, productive, and happy workplace. This program is a great jumping off point for both personal introspection and serious discussion. Beautiful and uplifting, A LOOK INSIDE OURSELVES opens the door to productive discussions about our individual contributions and responsibilities—in the workplace and in life. Key Learning Points
Program Includes: Let's Get Together 22 Minute DVD, Valuing Our Workplace (two DVDs), Facilitator's guide, Reproducible Particpant Materials & PowerPoint Presentation on CD-ROM plus 50 Pocket Reminder Cards
 4-Program Set This series takes an interactive approach to supervisor training and uses real-world examples and scenarios to illustrate a variety of HR situations. The unique format challenges supervisors to determine if situations were handled correctly or if there was a better way to respond. It also encourages them to transfer what they've learned to practical applications in their own jobs. Available on DVD and VHS, the Ready Response series includes ...
Each supervisor training program comes with the following:
In The Differences in People you'll learn how to overcome stressful personality conflicts; how to recognize the control we have over ourselves; how to develop better business relationships and how to understand and adjust our "belief filters." Volume II: Dealing with Difficult People In Dealing with Difficult People you'll learn the various types of difficult behavior; discover the formula for changing attitudes and the ways to bring out the best in people. Volume III: Strategies for Increased Self-Esteem In Strategies for Increased Self-Esteem you'll learn how to maintain your composure when times get tough and you are under pressure. Also, you'll discover the keys to communicating effectively and you'll learn the importance of positive self esteem. 3 Volume Set includes 3 DVDs or videos and 3 workbooks.
 Help train supervisors to handle difficult situations with confidence! Conduct difficult conversations with confidence! The Conquering Difficult Conversations video series is designed for Human Resources professionals to train supervisors on conducting difficult conversations with employees. Without this type of training, situations can escalate and lead to repercussions such as legal action and litigation. Conquering Difficult Conversations, available on DVD or VHS, demonstrates proven communication methods that have been developed, tested, and used by experienced industry experts. Supervisors learn to prepare for and address situations in an objective, businesslike manner. The program is designed to help supervisors feel more confident in their abilities to confront and resolve difficult situations with other employees. This training series encompasses four individual training topics:
Each training program also includes the following:
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