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Change Management

50 Activities for Developing Leaders Vol. II

Best-Seller By Lois B. Hart, Ed.D. (2003)

Free Shipping within the U.S.

For years, the popular 50 Activities for Developing Leaders, Volume I, has helped trainers effectively introduce and reinforce key skills in leadership training. Now the all-new, second volume reflects the best and latest thinking on leadership theory making it the best tool available for building leadership skills, attitudes and competencies.

Developed by two veteran leadership experts, the second edition offers 50 ready-made, proven activities organized into four modules that focus on:

  • Laying the groundwork for a workshop that makes an impact
  • Developing the individual leader
  • Setting an example so others will want to be leaders, too
  • Helping leaders excel and perform at their best

The activities help leaders:

  • Build trust
  • Be ethical
  • Teach
  • Coach
  • Facilitate meetings
  • Develop their careers
  • Create balance
  • Respond to change
  • Handle conflict
  • Be creative
  • Self-promote

Includes: 3-Ring Binder, 300-pages, Written Exercises, Self-assessments, Closure Activities, Role Plays, And Group Exercises.

  • 50 Activities for Developing Leaders Vol. II $159.99 [Add to Cart]
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Accountability That Works! - DVD

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This course is also available for online training, see details below.

Accountability That Works! is an exciting, innovative training program that will provide everyone in your organization with the tools they need for a greater sense of empowerment, effectiveness and increased productivity. Participants will learn to view accountability as an ongoing process, a method for achieving personal effectiveness. When you have accountability in your organization, you have better results, improved teamwork & clarity. When you don't have accountability, you get blame, finger pointing, missed deadlines, etc.

Building accountability in your workplace saves you money every day in real terms:

  • Consistently met deadlines.
  • Clearly defined roles and expectations.
  • Less blame and reduced time spent in conflict.
  • Improved supervisor-to-subordinate and peer-to-peer relationships.
  • Increased team efficiencies (such as less time lost in meetings).

Program Includes: A 22 minute VHS or DVD with two versions (one straight-through and one stop-and-go for discussion), Leader's Guide, PowerPoint presentation, 10 Participant Workbooks, 10 Reminder Cards and 10 Buttons

This course is also available for online training, see details below.

Online Training Option

  • Pricing - $9.95 per user
  • Minimum order - $500
  • Users receive a post-test and certificate of completion. You set the test’s passing grade.
  • You get an Administrator’s Page that shows who has logged on to take the training and the test score of each viewer.

Please contact us by email if you have more than 1000 users for special pricing options.

Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

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Managing Conflict at Work - DVD

This program is also available for online training. See details below.

In today's fast-paced, high intensity work place conflict plays a major part in our everyday activities. From small disagreements to outright verbal battles conflict is a normal part of most everyone's daily lives. Managing Conflict at Work, "The Art of Communication" looks at conflict as a normal part of life and shows how to turn it into a positive experience-yes, a positive experience. The result will be a new atmosphere at your job, a feeling that problems are in fact solvable, and provide opportunities for everyone involved to grown and improve.

Program includes: DVD, book & audio CD.

Online Training Option:

This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:

  • Post training test and reporting results 24/7
  • Certificates of completion
  • Digital copies of the support materials

    Online Training Pricing:

    • 1 to 1000 $6 per person
    • 1001 to 3000 $5 per person
    • Minimum order for any one program $395.00

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    The Unified Team - DVD

    Free Online Preview

    Conflict... while it's often blamed for the breakdown of a team's unity, it's often just a symptom of a larger problem. This program lays out a practical approach that any team leader can follow to deal with the symptoms, and the cure.

    In addition to learning how to solve the 3 most common types of team conflicts; blaming, belittling and feuding, team leaders will learn how to promote the positive feelings of unity within their team in this popular management and leadership training video.

    Program Includes: DVD or VHS video (22 minutes), 10 Pocket Reminder Cards, 1 Workbook and 1 Leader's Guide

     

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    Dealing With Conflict - DVD

    English & Spanish Versions Available!

    While the skills and insights presented here will enhance management's ability to resolve conflicts, they are for all employees -- enabling everyone to work through conflicts with less dependence on superiors. These interpersonal skills have never been more needed by the workforce - or more valuable to the organization in its pursuit of objectives.

    Viewers will learn: 

    • Proven methods for recognizing conflict
    • The five most valuable methods of conflict resolution
    • The two basic dimension of human behavior in conflict situations
    • How to take responsibility for conflict and its resolution

    Program Contents: A 20 minute DVD & Leader's Guide. 

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    50+ Activities to Teach Negotiation

    Best-Seller!

    This book contains a variety of fully reproducible exercises to teach and reinforce the skills necessary to be a successful negotiator. Each Activity includes a detailed description of the exercise, the steps to follow, additional resources and lecture notes for the trainer.

    Training Objectives

     

    • Evaluate participant's current negotiation skills
    • Demonstrate behaviors characteristics of successful negotiators
    • Find creative new ways to approach problems
    • Assess how participants deal with conflict
    • Explore boundary role concept and its implications

    Activities Cover

     

    • Planning negotiation
    • Creative thinking
    • Negotiating styles
    • Assertiveness
    • Questioning Techniques
    • Handling difficult people
    • Sales negotiation
    • Training Method

    Exercises

     

    • Self-scoring surveys
    • Negotiation transcripts
    • Case studies

     

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    Leadership Lessons From Mom - 5 Pack

    It’s amazing how often Mom’s advice fits right into the business world. Leadership Lessons from Mom was written to encapsulate just some of the many leadership lessons learned from our mothers so you can use them to be successful in business and life.

    These 21 valuable lessons will help you know just what to say and how you should handle virtually any situation. They are timeless, universal and can be easily applied to your everyday work life. For example:

    • eating your vegetables (taking care of your health)
    • tucking in your shirt (paying attention to your image in the workplace)
    • don’t be late for dinner (getting to work on time, keeping appointments, meeting deadlines)
    • be polite (showing common courtesy to others)
    • mind your manners (following the culture and customs of your organization)
    • watch your mouth (avoiding the use of foul language)

    Each lesson is covered in a separate section and includes an inspirational summary statement and leadership tips, such as:

    • serve as a mediator between employees having conflicts with one another
    • floor areas should not be used to store books, papers and notebooks
    • help employees learn to make the best use of their time through time management tools and training resources
    • encourage employees to find better ways to perform their jobs

    Leadership and Self-Deception -DVD

    Leadership & Self-Deception training program illustrates this "simple" concept by presenting an unforgettable video re-enactment matched with a comprehensive workshop. The video and workshop exercises offer a poignant look at how self-deception prevents us from seeing the obvious solution to some of our biggest workplace problems, providing tools for analyzing and solving problems, at their core.

    Participants learn that:

    • most - if not all - "people problems" (poor communication, lack of teamwork, unresolved conflict...) share a common root: self-deception.
    • the very people involved in resolving a given problem contribute to it, and even help spread it.
    • the solution to a problem always begins with them.

    Learning about self-deception and its solutions enables us to:

    • enthusiastically focus on results
    • enthusiastically help others achieve results
    • actively and concurrently learn and teach
    • take responsibility

      Program includes: Two versions of the video re-enactment (one with a host; one without) on VHS or DVD, Leader's Guide, PowerPoint Presentation on CD-ROM, 10 copies of the book, Leadership & Self-Deception, 10 Participant Workbooks, 10 Reminder Cards.

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    Learning from Conflict - Book

    Learning From Conflict offers ready-to-use, fully reproducible activities for training in recognizing and resolving the major causes of conflict.

    The structure of the book is derived from Dr. Hart's Learning From Conflict Model, a simple, clear model that gives basic guidelines for applying its techniques to the specific needs of the participants. Instructors will learn how to help others accurately name their patterns of conflict, understand their reactions, identify the causes, prevent conflicts from developing and escalating, and apply conflict resolution techniques.

    Learning From Conflict is written for trainers, facilitators, team leaders, and educators. The numerous, fully reproducible sample training designs, case studies, and activities can be applied in a variety of training situations, including communication, supervision, and interpersonal relationships.

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    Use the Telephone the Right Way DVD

    Master today's key skills and strategies for effective telephone use.

    Good common sense telephone techniques and old-fashion courtesy--especially in today's digital age--often define crucial business moments. Poor telephone skills can cause customer dissatisfaction or loss of customers, damage the organizational image, and threaten overall caller goodwill. In this training program, your employees will learn how to apply 14 key call-handling skills that will boost not only your organization's credibility and bottom line, but also their own professionalism and value.

    You'll Learn To:

    • Provide great service, turning phone calls into relationship builders
    • De-magnify conflict over the phone through sensitivity
    • Overcome the two root causes of poor telephone communication
    • Vary timing, tone and word choice to enhance caller comfort
    • "Check phone use attitude," follow the "two-ring rule" and more!
    • Apply voice mail etiquette that's also efficient
    Complete with DVD, CD audio and viewer's guide. Length: 24 Min.

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    Dealing with Conflict Leaders Guide Kit

    Most of us are less skilled at handling conflict than we should be. Although studies show that a negotiating behavior is usually the best response to a conflict situation, negotiation is a difficult endeavor-one that requires considerable skill and thought. The normal negotiating behavior, as typically practiced in business and social contexts, does not generally produce high levels of satisfaction for either participant. The Dealing with Conflict Instrument (DWCI) will help change this by encouraging conflicting parties to shift to a more collaborative style in order to find and pursue shared interests, creating a win/win outcome.

    The Dealing with Conflict Instrument presents five conflict-handling styles. The five styles; accommodate, avoid, compromise, compete, and collaborate, encompass all the effective ways of dealing with conflict.

    By completing the Dealing with Conflict Instrument-Self, participants will learn about their own natural style tendencies, while the information gathered from the DWCI 360-Degree Feedback set will give them insight into how they are perceived by others when resolving conflicts. The combined results of these assessments indicate which styles of conflict resolution need the most improvement.

    Participants will explore the characteristics of each conflict-handling style which will help them develop greater style flexibility. In order to decide which style is best in a given situation, they will learn to dissect situations, using Conflict Situation Analysis.

    DWCI is a significant improvement over conventional conflict assessments. It shortens usage time, produces clearer and more user-friendly results, and includes helpful support material. DWCI is compatible with most existing training programs and is the easiest way to update assessment materials.

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    Unlocking Conflict! Meeting Opener - DVD

    Need the keys to conflict around your office? Well, here they are! Unlocking Conflict! offers fast-paced, entertaining tools to handle conflict, from positive reinforcement of tried-and-true methods to new ideas for helping solve conflict issues in the workplace. Anyway you look at it, Unlocking Conflict! is your master key to workplace harmony!

    Key Learning Points

    • Easily implementable solutions to workplace conflict.
    • Innovative methods to help reduce conflict in many different situations.
    • Fun music and progressive animations to engage the audience.

    Includes: 3 minute DVD or VHS Video

    • Unlocking Conflict! Meeting Opener - DVD $295.00 [Add to Cart]
    • Unlocking Conflict! Meeting Opener - DVD Rental $195.00 [Add to Cart]
    • Unlocking Conflict! Meeting Opener - DVD Preview $0.00 [Add to Cart]
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    Communication Toolkit - DVD

    Released - 2005

    Free Online Preview

    This course is also available for online training, see details below.

    A library of 39 video clips on various aspects of communication, plus a comprehensive guide for using the clips in a number of innovative ways!

    Designed for maximum flexibility, the Communication Toolkit provides you with high quality video vignettes that you can use in your own custom training courses. Each vignette/clip runs anywhere from 20 seconds to 3 minutes and depicts a common workplace interaction. Suggestions are provided for using the clips to draw out specific lessons/skills on communication.

    The 39 clips in the Toolkit fall into the following

      1. Speaking Clearly and Specifically 2. Listening/Asking for Clarification 3. Nonverbal Communication 4. Resolving Conflict/Difficult Conversations 5. Group Communication 6. Presentation Skills

    Clips are provided in two formats:

    Format 1: The clip is introduced with some brief narration. The narration sets up the scene and gives a very general idea of what to look for in the vignette. As the narration plays, key phrases and words are highlighted through on-screen graphics.

    Format 2: The scene plays without any set-up narration/onscreen graphics.

    The accompanying Leader's Guide contains the following information for each clip:

    • Primary and secondary skills that can be taught using the clip
    • Suggested training applications
    • Background information relevant to the clip
    • Scene description and photo
    • Suggested Discussion Questions along with possible responses
    • Activity Suggestions
    • Key points to draw from the clip
    • Ideas for following up on training conducted
    • Suggestions for using the clip in conjunction with other clips in the Communication Toolkit

    Online Training Option

    • Pricing - $9.95 per user
    • Minimum order - $500
    • Users receive a post-test and certificate of completion. You set the test’s passing grade.
    • You get an Administrator’s Page that shows who has logged on to take the training and the test score of each viewer.

    Please contact us by email if you have more than 1000 users for special pricing options.

    Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

    Program Contents:

    • Video clips on CD-Rom and DVD, printed Leader's Guide and Leader's Guide on CD-ROM.
    • The Guide also contains reference tables that help you select clips by skill (such as Listening) or application (such as Supervisor-to-Subordinate communication).
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    What to Do When Conflict Happens - DVD

    Produced - 2007

    Free Online Preview

    This course is also available for online training, see details below.

    What causes the most stress across ALL occupations? The interpersonal conflicts we all experience on a daily basis - with coworkers or supervisors. Give your employees a memorable, easy-to-implement tool to resolve conflict. 

    Rather than a complicated model, What to Do When Conflict Happens introduces: 

    • C - CLARIFY the issue
    • A - ADDRESS the problem
    • L - LISTEN to the other side
    • M - MANAGE your way to resolution

    What makes the C.A.L.M. approach unique is the first stage - CLARIFY, where employees step back and think. They rationally examine what's happening, why it's happening, why they feel the way they do, and what they need to keep in mind as they address the issue.

    Program includes: A 21 minute VHS or DVD with bonus segment, Leader's Guide, PowerPoint Presentation on CD-ROM, 10 participant Workbooks, 10 copies of the book What to do…When Conflict Happens and 10 Reminder Cards. 

    Online Training Option

    • Pricing - $9.95 per user
    • Minimum order - $500
    • Users receive a post-test and certificate of completion. You set the test’s passing grade.
    • You get an Administrator’s Page that shows who has logged on to take the training and the test score of each viewer.

    Please contact us by email if you have more than 1000 users for special pricing options.

    Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

    • What to Do When Conflict Happens - DVD $995.00 [Add to Cart]
    • What to Do When Conflict Happens - DVD Rental $275.00 [Add to Cart]
    • What to Do When Conflict Happens (Spanish) - DVD $995.00 [Add to Cart]
    • What to Do When Conflict Happens - Online Course $9.95 [Add to Cart]
    • What to Do When Conflict Happens - DVD Preview $0.00 [Add to Cart]
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    Taking Control of Workplace Violence - DVD

    Release - 2005 2nd edition

    Managers and supervisors must be trained to respond to potentially violent incidents before they occur. This course helps them recognize, understand and deal with warning signs or threats, and teaches them how to defuse situations and assist troubled employees.

    Key Training Points:

    • Illustrate warning signs that often prelude violence
    • Identify internal and external resources that can help resolve and prevent conflicts
    • Examine methods of hiring and firing that help lower the risk of violence
    • Explore ways to respond to emergency situations safely and effectively

    Program includes: A 21 minute DVD or VHS video, Leader's Guide and Participant Manual

    • Taking Control of Workplace Violence - DVD $795.00 [Add to Cart]
    • Taking Control of Workplace Violence - DVD Rental $250.00 [Add to Cart]
    • Taking Control of Workplace Violence - DVD Preview $0.00 [Add to Cart]
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    The AMA DISC Survey (10 Pack)

    The AMA DISC Survey is designed and intended to be used for individual, group, and organizational development. The survey is equally suitable for managers, work group or team members, and individual contributors. The personal styles measured by the survey are relevant to programs focusing on personal development, problem solving and decision making, time management, interpersonal relations, conflict management, team building, and organizational change.

    The AMA DISC Survey has several unique features that provide distinct advantages over alternative personal style assessments. These include:

    • The Survey is explicitly oriented toward work-related behaviors.
    • The Survey is designed to enhance reliability and validity.
    • The Survey is printed on NCR (no carbon required) paper (easy to score).
    • The Survey provides an efficient way for people to learnabout their styles.

    The AMA DISC Survey comes with a Debriefing Guide that includes seven modules, each of which take approximately 5 to 10 minutes to complete. The Debriefing Guide provides facilitators and respondents with a variety of options for understanding and applying The AMA DISC Survey:

    • The Guide provides interpretations of dominant styles, as well as style combinations.
    • The Guide encourages participants to apply the information presented.
    • The Guide enables participants to examine the positive and negative aspects of their styles.
    • The Guide is oriented toward self-development.
    • The Guide can be used in a number of ways.

    The AMA DISC Survey takes approximately 30 to 40 minutes to administer, score, and debrief.

    The AMA DISC Survey can be used as an introduction to personal styles, or it can be used as the basis for a half-day session on personal, interpersonal, team, or organizational development. Appendix B presents a number of suggested program designs for using The AMA DISC Survey to accomplish different objectives. A set of transparency masters is contained in Appendix C.

     

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    Ethical Type Indicator - Leaders Kit

    This Training Manual explains how to use The Ethical Type Indicator with The Seminar on Ethical Reasoning - an experiential workshop in which participants discover, examine and explore their ethical values and inner ethical constitution.

    Conduct a two-hour, half-day or full-day module in your organization

    Program Includes:

    • Background information on The Ethical Type Indicator
    • Detailed instructions for its use
    • The trainer's guide for conducting a seminar on ethical reasoning using The Ethical Type Indicator
    • Seminar outlines
    • PowerPoint® slide show

    About the Author

    Louie V. Larimer, is the founder and president of Focused Strategies, Inc., a management consulting firm that helps CEOs develop and implement profitable business strategies. He holds a bachelors degree in psychology, masters degree in business administration, and a juris doctorate. Mr. Larimer has taught graduate level courses in management, organizational development, ethics, law, conflict resolution, and negotiations.

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    Customer Service Skills Profile Leader's Guide

    This easy-to-use assessment solves one of your biggest headaches in customer service - ensuring consistency in your staff's performance. How? By giving employees a clear picture of their unique strengths and areas they need to work on - and the motivation to acquire all the skills of an all-around good customer service giver.

    Employees can rate themselves in seven competency areas widely considered to be critical to the ability to provide exemplary service:

    • Temperament/disposition
    • Attentive listening
    • Communicating clearly
    • Resolving conflict
    • Engaging in joint problem solving
    • Carefully negotiating
    • Building warmth and empathy

    The questionnaire uses graduated response scales (almost never to almost always) that help employees draw accurate conclusions about how skilled they presently are in customer service.

    • Customer Service Skills Profile Leader's Guide $149.99 [Add to Cart]
    • Customer Service Skills Profile Assessments 5-Pack $69.99 [Add to Cart]
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    How to Deal with Cultural Diversity in the Workplace - DVD

    We all come from diverse backgrounds and we all view things from our own vantage point. Just because people do things differently doesn't mean they're wrong. They may just be looking at things in a totally different way.

    In the DVD training program "How to Deal with Cultural Diversity in the Work Place" you will learn to see the value of these differences in people and learn to put cultural diversity to work to benefit you and your organization.

    We no longer live and work in an insular market-place. We are now part of a worldwide economy with competition coming from nearly every continent. For this reason we need every bit of diversity that will make us more creative and open to change. Cultural diversity brings fresh ideas and differing insights to each and every company.

    In this DVD training program you will learn how to:

    • Communicate effectively with individuals from diverse cultures
    • Mentor individuals from different backgrounds
    • Be sensitive to older employees within your organization
    • Build foundations for teamwork
    • Deal with the varying perspectives of individuals from diverse cultures
    • Resolve conflicts by focusing on the common goal
    • And, more
    This JWA/Video training program comes complete with a DVD, CD audio and copy of the book "Cultural Diversity in the Work Place" by Sally J. Walton, which is part of the Business Skills Express Series Published by The McGraw-Hill Companies.

    30 minutes.
    Additional books and CD audios available

    • How to Deal with Cultural Diversity in the Workplace - DVD $149.99 [Add to Cart]
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    In An Instant (Vol.1,2,3,4 DVD Set)

    Best-Seller!

    You have a business problem but you just don't have the time to read all the articles and business books in hope that you can solve it. Well, no longer do you have to worry.

    Working with noted Industrial Psychologist Dr. Anthony Salemi we have developed the In An Instant DVD learning series which provides 20 solutions to many of today's most troubling business situations.

    The series offers methods you can put to work immediately to help turn those problems into positive business opportunities!

    Presented on four tapes with five solutions each, the series looks at the following business situations:

    Volume 1:

    • How to deal with the individual who is always late
    • How to respond to someone with poor hygiene (and have them improve)
    • How to deal with an employee who has a substance abuse problem
    • It's not my job-- How to develop individuals as team players
    • How to discipline effectively
    Volume 2:
    • How to be an effective time-manager
    • How to sell effectively
    • How to hire effective people
    • How to terminate an unproductive employee
    • How to run an effective meeting
    Volume 3:
    • How to give feedback
    • How to get a commitment for action
    • How to be an effective motivator
    • How to help people be effective decision makers
    • How to help your people manage stress effectively
    Volume 4:
    • How to delegate effectively
    • How to deal with conflicting employees
    • How to strengthen interpersonal impact
    • How to deal with procrastination
    • How to deal with closed-mindedness

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    How to Develop Effective Communication Skills In an Instant - DVD

    Free Online Preview

    "How to Develop Effective Communication Skills" is a systematic, detailed training program that gives you a blueprint for effective communication; a formula for understanding. You will learn the skills needed in order to compete in the worldwide marketplace to make you and your company successful.

    You'll learn to:

    • Build trust so you can communicate openly and freely with others
    • Remove barriers to positive communication
    • Communicate nonverbally as well as verbally
    • Develop better relationships through listening
    • Deal with conflict in the work place

    This enhanced DVD edition of How to Develop Effective Communication Skills is part of the In An Instant Business Training Library. It comes complete with a DVD, video tape, closed captioning, audio CD and a post-test that may be reproduced. It also includes a copy of the book "Effective Interpersonal Relationships" by Robert W. Lucas, which is part of the Business Skills Express Series.

    Length: 34 minutes

     

    • How to Develop Effective Communication Skills In an Instant - DVD $149.99 [Add to Cart]
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    Communication: The Nonverbal Agenda, 2nd Edition - DVD

    This is a provocative video program that examines the role that nonverbal messages play in our lives at work. We learn that ignoring nonverbal language can have costly consequences.

    As we see in the training program, it is especially troublesome when we send or receive mixed messages -- when the words say one thing and the facial expressions, tone of voice, and body language say something else. Confused messages greatly impair our ability to communicate effectively. They have an adverse impact on morale, performance and productivity.

    Fortunately, however, we can all improve our abilities in this area. Nonverbal language is something we cannot afford to ignore. It is a powerful and fascinating aspect of communication. This video offers concrete guidance in becoming more alert to this "silent language."

    Viewers will learn:

    • That nonverbal messages are equally or even more important than the words we use
    • What happens when verbal and nonverbal messages conflict
    • What types of messages are conveyed by nonverbal language
    • What to listen to and look for in a nonverbal message
    • To understand cultural differences in nonverbal language
    • To become aware of one's own nonverbal language
    • The importance of sending consistent messages

     

    Program includes: A 20 minute DVD or video and leader's guide.

     

    • Communication: The Nonverbal Agenda, 2nd Edition - DVD $795.00 [Add to Cart]
    • Communication: The Nonverbal Agenda, 2nd Edition - Video $795.00 [Add to Cart]
    • Communication: The Nonverbal Agenda, 2nd Edition - DVD Rental $275.00 [Add to Cart]
    • Communication: The Nonverbal Agenda, 2nd Edition - Video Rental $275.00 [Add to Cart]
    • Communication: The Nonverbal Agenda, 2nd Edition - Video Preview $0.00 [Add to Cart]
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    High Involvement Teamwork: Facilitator Kit

    Packaged Training Program: Integrated Curriculum

    Today's organizations are utilizing teams more and more to meet customer demands and stay competitive in a changing marketplace. Team members must understand their increasing roles in the team process and actively work to support each other to maximize effectiveness and meet organizational expectations. HighINVOLVEMENT Teamwork provides managers, supervisors, team leaders, and team members with the practical skills needed to be successful within their teams. In this comprehensive five-unit program, participants develop the fundamental interpersonal skills that are the foundation of high performance teamwork.

    Skill-Based Program Content

    Unit 1: Engage With Understanding

    • Recognizing teamwork foundations
    • Understanding team member communication styles
    • Creating strategies for building team communication

    Unit 2: Share Constructive Feedback

    • Tuning in to communications cues
    • Planning and delivering feedback
    • Handling feedback effectively

    Unit 3: Participate Actively In Meetings

    • Planning for productive meetings
    • Conducting meetings effectively
    • Evaluating meeting success

    Unit 4: Resolve For Consensus

    • Choosing conflict-resolution strategies
    • Accepting team diversity
    • Applying team decision-making techniques

    Unit 5: Solve Team Problems

    • Implementing a six-step problem-solving model
    • Applying problem-solving tools and methods
    • Applying a problem-solving model

    Facilitator Kit: The High Involvement Teamwork Kit; (HIT) Facilitator Kit includes materials listed below and must be purchased to order Participant Kits:

    • Facilitator Guide
    • Implementation Guide
    • Quick-Start Guide
    • PowerPoint Presentation*
    • Online Tools
    • Travel Tote
    • Participant Kit (See below)

    1 Participant Kit: Participant materials required to support the training program are available. Each High Involvement Teamwork Kit; (HIT) Participant Kit includes materials listed below:

    • Participant Workbook
    • Participant Tools on CD-ROM
    • Guidebooks: Coaching Through Effective Feedback; Success Through Teamwork; Meetings That Work!; Step-By-Step Problem Solving; Team Decision-Making Techniques
    • Tools on Diskette
    • Pocket Reference Cards
    • Pre-Work Package
    • DISC Assessment
    • Team Member Skills Assessment
    • Certificate of Completion

    Facilitator Start-Up Package: The Continuous Process Improvement (CPI) includes one Facilitator Kit and ten Participant Kits.

    Program Length: 3 Days/Flexible Training Options

    • High Involvement Teamwork: Facilitator Kit $1,295.99 [Add to Cart]
    • High Involvement Teamwork: Participant Kit $215.00 [Add to Cart]
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    Success Through Teamwork: Facilitator Kit

    Resolving Conflict And Building Consensus

    Since differences, disagreements, and conflicts are inevitable and not inherently good or bad, their value to teams depends on the way they are perceived and managed. Teams can build upon the opportunities that diversity provides to draw out each individual's strengths and unique abilities for the greater good of the organization. In Success Through Teamwork, participants apply tools and techniques to address differences, resolve conflicts, and make decisions to reach team goals.

    Skill-Based Program Content

    • Choosing conflict resolution strategies
    • Resolving conflict (and building consensus) in six steps
    • Communicating in diverse teams
    • Getting team consensus
    • Exploring team decision-making techniques

    Facilitator Kit:
    The Success Through Teamwork Facilitator Kit includes materials listed below and must be purchased to order Participant Kits:

    • Facilitator Guide
    • PowerPoint Presentation
    • Online Tools
    • Participant Kit (See below)

    Participant Kit:
    Participant materials required to support the training program are available. Each Success Through Teamwork Participant Kit includes materials listed below:

    • Participant Workbook
    • Guidebook: Success Through Teamwork

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    Grand Canyon Adventures

    Three new simulations! Now there are six realistic adventure simulations in all! Set in America's most popular scenic wonder!

    Take participants on an unforgettable learning adventure! Set in the Grand Canyon, these stimulating group activities provide an adventurous backdrop for enthusiastic participant involvement and memorable skill building.

    Use Grand Canyon Adventures for active learning in:

    • Creativity and Problem Solving
    • Collaboration
    • Teamwork
    • Leadership
    • Conflict Resolution
    • Consultation

    More than the usual consensus-building activities
    The creative design of the participant scenario booklets gives these learning activities a distinct advantage over other consensus-building simulations by supporting participants throughout the activity with helpful techniques and key learning points.

    Six related activities provide new training flexibility
    The Grand Canyon Adventures package includes three interrelated activities on problem solving, collaboration, and consensus decision making, which makes the program extremely flexible. Use all six activities with your entire team, or split up your group to focus on individualized skill development with a single activity.

    Inspiring DVD gets participants involved
    Start your session with The River Song, an 18-minute video which sets the scene for the simulations. It is an all-original, breathtaking video tour of the sites within the Grand Canyon where the simulations take place. It will motivate and focus participants on the activities, and ensure high-impact learning.

    Stranded in Grand Canyon
    A Creative Problem-Solving Adventure: In this activity, set on the Colorado River, the group must find its way out of the canyon using the problem-solving method provided. 1 “2 hours. (additional copies/ 5 pack $29.95 / Code SIGC)

    Incident at Elves Chasm: Action Plan
    Consensus and Consultation In this simulation, set on the Colorado River, a crisis has occurred and the group must build consensus and create a plan of action. 1 to 2 hours. (additional copies/ 5 pack $29.95 / Code IECAP)

    Incident at Elves Chasm: Priority Setting
    Consensus and Consultation In this simulation, a crisis has occurred and you as an individual and then with the group practice prioritizing. 1 “2 hours. (additional copies/ 5 pack $29.95 / Code IECPS)

    Hiking Out of Lava Falls
    A Creative Problem-Solving Adventure This activity, based on an actual event and set on canyon trails, gives team members practice in using a proven problem-solving model to accomplish their survival mission. 1 '2 hours. (additional copies/ 5 pack $29.95 Code GCHO)

    Up Deer Creek without a Boatman
    Collaboration Designed for two leaders or two teams, this exercise provides experience in working together and resolving conflict. Participants will assess their own effectiveness based on three measures of collaboration. 1 “2 hours. (additional copies/ 5 pack $29.95 / Code GCDC)

    Overboard in the Roaring River
    The Confluence of Crisis and Management This crisis management simulation, set on the Colorado River, gives groups practice in building consensus and action planning. 1 “2 hours. (additional copies/ 5 pack $29.95 / Code GCRR)

    Grand Canyon Complete Package Includes:

    • 10 copies of Hiking Out of Lava Falls simulation
    • 10 copies of Up Deer Creek simulation
    • 10 copies of Overboard in the Roaring River simulation
    • 10 copies of Incident at Elves Chasm: Action Plan simulation
    • 10 copies of Incident at Elves Chasm: Priority Setting simulation
    • 10 copies of Stranded in Grand Canyon simulation
    • Scenic 18-minute full color video, The River Song
    • Comprehensive Leaders Guide which includes detailed debriefing suggestions, instructions for leading adventure simulations, and valuable tips on involving and motivating participants.

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    Thomas Kilmann Conflict Mode Instrument (10 Pck)

    By Kenneth Thomas and Ralph Kilmann

    The Thomas-Kilmann Conflict Mode Instrument (TKI) is the number-one best-selling instrument for conflict resolution. This easy-to-use, self-scoring exercise is fast and powerful. Participants select responses from 30 statement pairs to discover which of five conflict handling styles is their preferred "mode". Interpretation and feedback materials help clients learn about the most appropriate uses for each mode and how to increase their comfort level with their less-used modes.

    Its simple-to-use format and easy-to-understand content have made it the centerpiece of training programs over a wide variety of applications.

    This Self-Assessment:

    • Shows one how to use different conflict-handling styles during disagreements between co-workers, communication breakdowns, and power struggles
    • Provides a pragmatic approach to conflict resolution
    • Helps to initiate safe and productive dialogue about conflict resolution
    • Demonstrates how honest differences of opinion on substantive issues can set the stage for a larger, more comprehensive solution than originally imagined

    • Conflict Workshop Facilitator's Guide $199.99 [Add to Cart]
    • Thomas Kilmann Conflict Mode Instrument (10 Pck) $149.00 [Add to Cart]
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    Painless Performance Improvement - DVD

    Free Online Preview

    Real change only happens when the decision to change comes from the person doing the changing. Painless Performance Improvement provides managers with a simple and proven technique to help team members improve their own poor performance without the drama, pain or conflict often associated with performance issues.

    Managers and supervisors will learn how to:

    • Focus on PERFORMANCE not ATTITUDE
    • INTERVENE rather than CONFRONT
    • RECOGNIZE and DEFLECT common SIDETRACKS
    • follow the SIX STEPS to PERFORMANCE IMPROVEMENT

    A training comedy, Painless Performance Improvement combines highly entertaining hosts with dramatic and realistic coaching moments. Supervisors will relate to scenes of management gone awry as well as employee's favorite excuses and sidetracks. Used with the accompanying 85 page Managers Reference Guide, leaders will find this package an indispensable resource for improving the performance of their team. Performance Improvement is Painless when you:

    • State what you've observed
    • Wait for a response
    • Remind them of the Goal
    • Ask for a solution
    • Agree together on the best solution
    • Follow through to ensure success

    This program comes with the following content:

    • 1 Twenty-Three Minute Painless Performance Improvement video
    • 1 Managers Handbook (90 pages)
    • 10 Pocket Cards
    • 1 Leader's Guide on CD
    • Painless Performance Improvement - DVD $895.00 [Add to Cart]
    • Painless Performance Improvement - DVD Rental $350.00 [Add to Cart]
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    DISCstyles Assessment 5-Pack

    The HRD Press DISCStyles assessment has been crafted specifically to assist organizations in understanding how behaviors impact the success of their employees—and how it all links to the bottom line. Based on theories originally developed by Dr. William Marston in the late 1920’s, and adapted for effortless facilitation and corporate buy-in, our DISCStyles assessments is a highly validated tool trusted by several Fortune 500 companies, the United States Military, and professional consultants worldwide.

    This easily administered 30-item assessment includes use of three interpersonal settings to maximize contextual authenticity (work, home, social). Each of the three standard interpretive graphs are plotted enabling a complete view of your preferred style, and since the DISCStyles assessment can be completed in only 10­–15 minutes you gain valuable time for individual coaching sessions or group discussions.

    Product Benefits:

    • Gain awareness of personal strengths and motivations
    • Uncover career development opportunities
    • Improve methods for interpersonal communication
    • Enhance conflict resolution ability
    • Create 360-degree feedback for your leaders
    • Build and strengthen teams
    • Improve professional relationships internally and externally
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    Learning Points: 89 Activities and Actions for Coaching Call Center CSR's

    The traditional role of the call center is a thing of the past. Being an effective “coach” is fast becoming the most valuable asset you can offer your employees, call center and organization.

    This interactive training guide is designed for those responsible for the ultimate success of the call center. It is packed with tips and strategies that will help you do your job better and continuously coach your CSR’s to improve their skills and the level of service they provide.

    The book is organized into five parts that drill down to the supervisor’s role:

    • The changing role of the supervisor
    • Motivating others
    • Creating effective communications
    • Helping CSR's work together as a team
    • Resolving conflicts between CSR’s

    Within each section are learning points – 89 in all. Use these tips, exercises, multiple choice quizzes and other tools to become more effective at giving the support and guidance your employees need from you to perform their jobs in the best way possible.

    In just minutes, you’ll gain insight and tips that will enable you to change from telling employees what to do to and ensuring the work gets done to coaching employees to reach their greatest potential.

    For example, you’ll learn how to build trust, recognize CSR’s, make yourself clear, give feedback, create synergy, become a role model, deal with upset CSR’s – and many more skills that will have a huge impact on your CSR’s and how satisfied customers are with the service your call center provides. 

    • Learning Points: 89 Activities and Actions for Coaching Call Center CSR's $69.99 [Add to Cart]
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    Twelve Angry Men: Teams That Don't Quit - DVD

    Twelve Angry Men: Teams That Don't Quit uses selected clips from the classic movie starring Henry Fonda and a stellar supporting cast. It presents a vivid example of a team fighting its way to success. In scene after scene, we watch the intense interactions among members of a jury in a murder case. Charged by the judge to do your duty, this team of jurors must determine whether the accused is guilty or not.

    This innovative video highlights five important concepts of great significance to our life at work:

    • Open inquiry
    • Accepting responsibility for making a decision
    • Equality of team members as participants in the process
    • Value of conflict in uncovering ideas and new information
    • The essential role of diversity in making effective decisions

    The program is narrated by Dr. Margaret Wheatley, former professor of management at Brigham Young University and author of several best-selling books on leadership and organizational behavior. Dr. Wheatley shows us the parallels between the dramatic confrontations we see on the screen and certain behaviors familiar to work groups.

    Length: 22 minutes, includes Leader's Guide.

    • Twelve Angry Men: Teams That Don't Quit - DVD $795.00 [Add to Cart]
    • Twelve Angry Men: Teams That Don't Quit - DVD Rental $275.00 [Add to Cart]
    • Twelve Angry Men: Teams That Don't Quit - Preview $0.00 [Add to Cart]