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 John Cleese Training Programs Free Online Preview
Shows employees how all types of discrimination can and should be avoided in the workplace. This video demonstrates some of the common discrimination problems using dramatized case studies. It shows that it may be wrong to treat everybody as if they are the same, because people are individuals. It may be equally as wrong to treat them as different, either because of stereotypes or by judging one aspect of their persona, such as age and race. Features and applications:
 Produced in 2001
Appraisal interviews offer managers a golden opportunity to identify problems and opportunities, motivate staff and improve performance. But beware! the mishandling of such interviews can create the very opposite effect. Three inept managerial characters show how an appraisal interview should not be conducted: The first never prepares or makes time; the second is too fond of the sound of their own ranting and, the last manager, cannot bring themself to make any criticism for fear of creating bad feeling. Understandably, the poor employee who is subjected to these face-to-face farces becomes increasingly disenchanted, baffled and alienated. How am I doing? uses the analogy of the distraught interviewee's medical checkup to highlight each manager's mistakes - and to illustrate exactly how an appraisal should be handled. The benefits
Programme includes: DVD(26 mins), Meeting break video Course leader's guide, Delegate worksheets on disk, Powerpoint slides/OHPs on disk, Self-study workbook on disk
 Everyone in an organization forms part of a 'customer-service chain', which leads from dealing with customers right through the business. In a hotel scenario, an investigator is called in to investigate mismanagement, and identifies how people in departments not dealing with customers are actually letting external customer service down. Three steps to creating an effective internal customer perspective are identified:
The benefits
Programme includes: DVD(23 mins) , Course leader's guide, Delegate worksheets on disk, Powerpoint slides/OHPs on disk and Self-study workbook on disk
 This engaging and humorous new video-based program shows a manager who doesn't realize he has an absenteeism problem until it is pointed out to him. He is then persuaded to keep a video diary, so that his team can air their thoughts on the department. This helps the manager to realize that when he takes a positive approach, he can actually reduce the levels of absenteeism. Covers all aspects of managing absenteeism, including the return to work interview. Enables managers to acknowledge, prepare and implement appropriate procedures for managing absenteeism. Contains a series of actions that will help managers to implement an agreed solution effectively. Key Learning Points:
Includes: DVD, course leader's guide & delegate worksheets on disk, PowerPoint slides/OHP's on disk and self-study workbook on disk
 Featuring Johne Cleese, Produced - 1989
This program clearly demonstrates that the same guidelines for keeping customers satisfied apply in different situations, from sales to service to a retail checkout or reception desk. Customers can be trying; not all customers are pleasant. It's easy to put customers off; just be aggressive, or defensive. But it is vital to treat them all as personal guests, making them welcome and indulging their whims. In various realistic scenarios, staff resort to attacking behavior - by being patronizing or superior - or defensive behavior, where they ignore the customer altogether or fail to accept responsibility. The humorous sketches lay the foundations for customer care and provide a concrete set of behavioral rules to make customers happy and keep coming back. They provide a memorable demonstration of the do's and don'ts of customer care, which include finding a real need behind a request, agreeing a solution with a customer, and seeing things through to a successful conclusion. The benefits
A Video Arts production featuring Dawn French, Jennifer Saunders, Stephen Fry, Hugh Laurie and John Cleese. Produced in 1998 Length: 32 minutes Also available for online training, learn more!
Produced - 1994 This pack offers the following training for managers: giving the team direction and information that will allow them to do the job in their own way; managing conflict constructively by helping the team resolve its problems; recognizing team strengths and encouraging others to see them; praising achievements and championing the team to outsiders; and monitoring the team's progress, giving feedback and coaching when necessary. The benefits
Program includes: DVD - drama based (27 mins), DVD - documentary based (37 mins), trainers guide, participants guide and handouts.
Produced - 1993 The Empowering Appraisal contains everything needed to start, run or improve a company appraisal system. The main video uses a realistic drama to outline frequently-made mistakes and suggests ways to improve the skills needed to conduct effective interviews. It also stresses the importance of making objectives measurable, realistic and achievable. The benefits:
Program includes: DVD (28 mins), self study DVD (28 mins), your appraisal DVD (5 mins), training notes, self-study workbook, generic appraisal form and generic preparation form.
Produced - 1982
Two clear stages in the decision process are revealed in this humorous program: making the decision and making it happen. A board of Great Decision Makers confronts Alan Moore (John Cleese) to review an office move that went disastrously wrong. Had he not ignored the basic principles of decision-making, things could have been different. The benefits
Mangers will be able to make solid -informed decisions and communicate them to the rest of the staff.
To demonstrate to managers how they can change a problem person into a positive performer. This comprehensive six-part set of videos introduces typical problem people and how managers and team leaders should deal with them to improve performance. Rulebound Reggie (12 mins) tells his manager that nothing can be done until the paperwork is in order. Encouraging Reggie's sense of belonging makes him much more amenable. Free Preview
Bigmouth Billy (16 mins) promises everything but does nothing until his boss helps him to plan an effective schedule and set realistic deadlines.Free Preview
Moaning Minnie (19 mins) can give a thousand excuses why something cant be done, but her manager quickly learns how to turn a whinger into a winner.Free Preview
Wimpy Wendy (17 mins) needs constant reassurance before making decisions, but by consulting her and empowering her, her manager boosts Wendy's confidence.Free Preview
Lazy Linda (15 mins) gets away with murder. But by balancing quality and quantity, her manager brings her performance up to scratch. Free Preview
Silent Sam (17 mins) knows his job backwards but just cannot communicate. Therefore he is given time to plan and encouragement to express himself. Free Preview
The benefits
A production featuring John Cleese, Stephen Fry, Rik Mayall, Emma Thompson, Dawn French, Jennifer Saunders, Cassie Stuart, Michael Percival and Patricia Hodge. Release date: 1988
Produced - 1995 Right first time offers you a step-by-step approach to the recruiting process. By using this planned and objective approach your business will save time, money and energy. The methods shown in the videos are based on setting quantifiable objectives for each stage of the recruiting process, from preparing job specifications to making the final decision. Aimed at line managers, the methods shown can be applied to recruiting and selection at all levels. The first video, Planning, emphasizes the importance of planning and preparation, and demonstrates how to create a detailed plan that your business can follow through every stage of the recruitment process. The second video, Interviewing, covers what managers should or should not do at the interview stage, and stresses the importance of using a structured set of questioning skills. The benefits
Program includes: DVD (25 minutes), DVD (17 mins) and Trainers guide.
Produced - 1994 Team-based structures are the most effective and rewarding way for people to work together. Team workers are motivated, satisfied, productive and flexible. Such businesses are more responsive to change and perform better than traditional hierarchies. Through a combination of drama and documentary, Team Working illustrates how team working avoids duplication of effort and allows members to share knowledge and experience; that teams need to value people and their ideas and allow everyone to participate; that teams need to establish their own ground rules; that projects need to be carefully planned with goals set, stages defined and progress reviewed; and how successful teams recognize individual strengths. The benefits
Program includes: DVD (29 mins), DVD (8 mins), trainers guide, participants guide and handout.
Produced - 1994 From the cold call to that first appointment, from asking the right questions, to closing the sale, these videos give practical training in selling techniques that work and show how you can apply these techniques of varying sales situations. The package is divided into four modules:
Program includes: DVD (44 mins), Self study DVD (44 mins), training notes and self study workbook.
This program gives managers the skills of persuasion, vital in running meetings or trying to influence others. Persuasion is an art that must be learned if the road to agreement is not to be strewn with acrimony or conflict. It's not about being domineering or dismissive, but following a three-stage approach that accounts for everybody's needs: listening actively, explaining your own feelings, and inviting other ideas and building on them. Then agreement follows naturally. The benefits
Programme includes: DVD or video (27 mins), Briefcase booklet and Discussion guide
Produced - 2004 The aim About the program Jamie Oliver's passion and vision transformed a bunch of unemployed kids into an efficient, organized team, capable of running a first-class London restaurant. Fifteen lessons on teamwork identifies the key stages of team development - forming, storming, norming and performing. It follows Jamie's young trainee chefs as they move through these stages to come together as an effective unit. The program identifies four easy-to-remember learning points so your team can apply the trainees' experiences to improve their own team skills: Get it straight Get on board Get stuck in Get better
Program includes: DVD (25 minutes),course leader's guide, self-study workbook, customizable worksheets, powerPoint slides and handouts.
 Produced - 2001
Those who work their way through the program will be able to understand the nature of stress and how it effects people. Program includes: DVD(30 mins), clips DVD, course leaders guide, participant worksheets on disk and powerPoint slides\OHTs on disk.
 Produced - 1998
Whether it's training a completely new telesales team, a refresher course for existing staff, or fine-tuning certain aspects of an individual's performance, this course covers it all.
Program includes: DVD(73 mins), 11 segments of video, trainer's guide, resources binder and handouts.
Produced - 1993 This video will help get the best out of an international team, whether people work with associates, suppliers, customers or colleagues of different nationalities. Viewers will learn a three-step process to improve their performance: awareness, tactics and strategy. They will appreciate the 'cultural triangle' - a framework for analyzing cultural differences - and become sensitive and understanding of foreign business practices. The benefits
 Produced - 2004
'I've gone from being the boy next door to being the bloke with the weight of the world on his shoulders.' (Jamie Oliver) Program includes: DVD (25 minutes), course leader's guide, self-study workbook, customizable worksheets, powerPoint slides and handouts and poster of key learning points.
 Produced - 1995
In this video a cocky telesales executive is quick to complain about the treatment he receives from an evasive car salesman he's been trying to pin down over the telephone. But he is blind to his own errors. It isn't until a 'Twilight Zone'-like dream sequence that he sees the light and discovers where he's been going wrong.
Program includes: DVD (20 mins),briefcase booklet and discussion leader's guide.
 Produced - 2005
Jamie Oliver wanted to transform school dinners from processed, ready-made junk into tastier, more nutritious meals. He also needed to convince dinner ladies, head teachers, government ministers and thousands of school kids to support this radical plan. But how can Jamie's school dinners campaign help your organization deal with change? Program includes: DVD Part 1 (26 mins), DVD Part 2 (19mins), course leader's guide, self study workbook and customizable worksheets.
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