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Coaching & Mentoring Everyone these days is talking about “coaching.” But do your employees understand what “coaching” really means? More importantly, do they practice it regularly? The workshop is organized into four sections. Sectionone helps participants understand their own coaching style, “read” the needs of others, identify the learning styles of others and set the climate for coaching. Section two focuses on how to assess alternative coaching methods and determine when and where to coach. Section three tackles how to create the time and opportunity to coach and find opportunities to build relationships. In four, participants will learn how to encourage communication and feedback, develop a long-term monitoring plan and review and adjust as they go. The Instructor’s Guide contains all you need to conduct a workshop – introductory notes, a suggested timetable, background notes, a trainer’s checklist, course notes, action planning and evaluation forms and a CD with PowerPoint slide masters. Instructor's Guide
 Flex Style Negotiating is a 360-degree assessment-based performance improvement program for all professionals who rely on effective negotiation skills. It profiles participants' preferred negotiation styles and defines legitimate versus illegitimate behaviors. Flex Style Negotiating uses a situational model to explain the negotiation process. Participants are taught to diagnose negotiation situations and adapt their behavior to maximize the likelihood of a successful outcome. Not only does the program define the behaviors that make up the participant's style, it suggests alternative behaviors the negotiator can use in order to "flex their style" more readily and in more situations. Flex Style Negotiating includes two instruments, a strategic job aid, and a combination reproducible Participant's Workbook/Instructor's Manual. The instruments are the Behavioral Style Assessment/Self and the Behavioral Style Assessment/Other. The job aid is the Situational Strategy Selector. The Instructor's Manual explores topics such as personal approaches to conflict, different styles of negotiation, and advanced techniques for competition and collaboration. It contains experiential activities for exploring conflict and creativity, role plays for negotiation leadership and anger, and, overall, represents a solid game plan for developing flexible negotiation skills.
 The HRD Press DISCStyles assessment has been crafted specifically to assist organizations in understanding how behaviors impact the success of their employees—and how it all links to the bottom line. Based on theories originally developed by Dr. William Marston in the late 1920’s, and adapted for effortless facilitation and corporate buy-in, our DISCStyles assessments is a highly validated tool trusted by several Fortune 500 companies, the United States Military, and professional consultants worldwide. This easily administered 30-item assessment includes use of three interpersonal settings to maximize contextual authenticity (work, home, social). Each of the three standard interpretive graphs are plotted enabling a complete view of your preferred style, and since the DISCStyles assessment can be completed in only 10–15 minutes you gain valuable time for individual coaching sessions or group discussions. Product Benefits:
 Studies show that organizations that use performance measures effectively achieve superior business results. With the "right" measures, you can more easily see and treat performance problems and reinforce business outcomes for customers, employees, and other stakeholders. Following a six-phase Performance Scorecard model, your managers, supervisors, and leaders can develop and deploy critical performance measures, establishing a clear "line of sight" between the strategic goals of their senior managers and the tactical goals of their workgroups. Integrating on-the-job application with training, our hands-on Line Of Sight (LOS) program enables them to draft a functional Performance Scorecard for their workgroup that includes a Scorecard Summary, a Scorecard Glossary, and a Scorecard Report. They then develop an action plan for finalizing and implementing their scorecard within their organization. Facilitator Kit Includes:
Participant Kit (See below) Participant Kit: Participant materials required to support the training program are available. Each Managing Projects Effectively (MPE) Participant Kit includes materials listed below:
Participant materials required to support the training program include a powerful collection of practical information and tools. Each Line Of Sight With Performance Scorecards™ Participant Kit contains:
 Today’s supervisors face far greater challenges than any of their predecessors. The good news is that they need master only five basic skills to excel in their roles and progress to higher levels of responsibility. Here’s a tool you can use to help supervisors identify their strengths in these key areas and the skills they need to improve upon:
The self-scoring questionnaire can be completed in just a few minutes. Participants review 25 typical workplace scenarios and choose the actions they would take in these situations. The booklet includes rich interpretation and planning notes to help participants transform what they’ve learned into a plan for developing their own effective supervisory style. Sample scenarios:
 America's primary labor supply for the next decade -- mostly in their teens and twenties -- represents the smallest population group in U.S. history and the thinnest pool of entry level workers in modern times. There simply are not enough of them to go around, particularly in the service industries. And every time a business loses an employee, the high cost fo attracting, hiring and training a replacement cuts into the profit margin. Claire Raines is the nation's leading expert on Generation X. In this video, she will give you new information about generation X workers... who they are, what makes them different and how to develop successful ways of working with them.
 These days, coaching isn't only the responsibility of the manager. Any team member may be called upon to coach a co-worker. This video walks viewers through the practical steps to increasing success for coaches and learners in any healthcare organization. You'll visit an accounting office, a hospital, and a medical service center as workers resist and stumble through the coaching process, finally learning to create positive outcomes. This important training tool explores the perspective of both coach and learner. You will watch purchasing administrator Wes try to move Peggy from one-on-one vendor ordering to an online purchasing system. His incomplete coaching results in an ordering snafu on Peggy's part. Ultimately they learn to work together to make the coaching process successful. At the hospital, nursing supervisor Moira enlists Louise to help with a new coworker's orientation into their unit. Louise isn't too keen on losing her own time with patients, but in the end sees that teaching Aaron what she has learned over the years not only improves her coworker's skills and efficiency, but improves the entire unit's patient care and cost-saving abilities. At the medical technology service center, veteran service representative Todd is none too pleased to have a freshman rep assigned to coach him on calls. His defensiveness and stubbornness make it difficult for him to take Vicki's suggestions, but Vicki's coaching allows him to see how his technical proficiency could be balanced with a greater sensitivity toward client needs. You will watch the evolution of these encounters, skipping from one scenario to the next as each pair illustrates the skills necessary for successful coaching Included: A 18 minute DVD or VHS.
 All too often team members misinterpret each other's messages or communicate in unintended ways. In Sharing Feedback With Style, participants find out how to treat others openly and respectfully, and put an end to offensive power plays, personal attacks, and subjective judgements. Following the four-step Feedback Planner, they learn how to help others understand the impact and consequences of their current behaviors and address areas needing improvement. Skill-Based Program Content
Facilitator Kit:
Participant Kit:
 If you're looking for an innovative and fun way to teach managers about the difference structure and support make in employee performance, it's time to play The Strategic Leadership Game. A full toolbox of ideas to help managers experience how leaders manage task performance. The game consists of two rounds: Game A simulates a typical task assignment. Participants are delegated a task with clear output criteria, but without any useful support or structure. They'll experience first-hand the performance pressure, anxiety and failure employees feel when assignments are handed over to them without appropriate instruction or feedback. Game B also simulates a routine assignment. But participants are placed in pairs, one as manager and one as employee. The manager is responsible for supporting the employee's efforts. They'll discover how the appropriate type of leadership makes tasks easier to do and instills a sense of accomplishment. Key Benefits
Includes: Tangram puzzle pieces, Leader's Guide, Work Orders Pad, Coaching Cards Pad, Master Solution Sheets (set of 5) and CD-ROM with slide/handout masters.
 Learn the basic skills necessary to compete in today's complex marketplace with the new Frontline Library. Complete with 10 DVDs, 2 videocassettes, 10 books and 7 audio CDs. These programs provide the fast-paced material needed to improve the performance of the new employee or the long-time veteran. Your cost $1,115! If you were to buy these programs individually, the total would be $1,417.50. Buy the complete library and save $302.50! The Frontline Library includes the following titles:
 Do Right II is the follow-up to the best selling motivational video Do Right. In Do Right II, Lou Holtz focuses on the importance of teamwork, the cornerstone of every individual and organizational success. Lou Holtz discusses the four fundamental factors at the heart of every successful team or organization:
Lou Holtz inspires listeners with a sense of teamwork, commitment to excellence, organizational loyalty, and personal dedication. Filmed in 1991, Do Right II continues to instill pride and dedication in executives, employees, students and athletes. Includes: 35 minute DVD or video
 More than ever, successful organizations need employees with different backgrounds, beliefs, needs, lifestyles and physical abilities. Failure to work together can destroy productivity and expose your organization to expensive lawsuits, discrimination claims and affirmative action problems. Use this program to help all employees develop skills to work better with all types of co-workers and customers. Developed in conjunction with BLR's illustrated Diversity training booklet, this coordinated kit includes 20 copies of the booklet, 30 PPT slides, trainer/speaker notes, quiz and completion certificate. (Additional booklets available at discount price)
 The Coaching Effectiveness Profile provides a detailed process for assessing an individual's capacity to coach others. This is done by measuring coaching ability in seven separate categories. Overview
This 84 item behavioral assessment collects self ratings on coaching competencies like empathizing ability, listening skills, capacity to confront and challenge, problem solving, mentoring, providing feedback, and empowering.
When to Use the Coaching Effectiveness Profile:
Features:
· Measures 7 core coaching competencies through 84 items.
· Each behavioral item in the assessment is a positive coaching behavior.
· Worded in simple, understandable and behavioral terms allowing any participant, regardless of education or English language proficiency, to understand and provide accurate ratings.
The Coaching Effectiveness Facilitator's guide includes detailed background information on each coaching competency, notes to lead discussions, and 84 sets of coaching tips designed to provide respondents a fast and effective practices they can use to improve their coaching weaknesses.
 Best-Seller
This easy-to-follow program features a series of workplace vignettes that illustrate disrespectful behavior and how to correct it. Both employees and managers will be able to use the seven commonsense "Guidelines" to discuss issues of respect in a diverse workplace as it relates to their own experience and behavior. The "Guidelines" are further broken down into "Simple Steps," which makes this an especially effective and user-friendly program. The vignettes include healthcare, manufacturing, retail, and office settings. Key Learning Points:
Program Includes: A 25 Minute DVD, Meeting Opener video on DVD, Vignettes only version, Leader’s Guide, Reproducible Participants Materials, PowerPoint Presentation on CD-ROM, Self-Study Overview CD-ROM and 50 “Simple Steps” Reminder Cards
 Click 'n Train: ADA - What Supervisors Need to Know There are between 40 and 50 million Americans with physical or mental disabilities. While these people also have valuable aptitudes, job skills, and experience, they often face job discrimination because of their disabilities. The Americans with Disabilities Act (ADA) was enacted to eliminate such discrimination and provide all Americans—with or without disabilities—with equal employment opportunities. The new Click 'n Train PowerPoint® presentation trains supervisors on the basic requirements of the ADA, which will help them make fair hiring, promotion, and job assignment decisions. ADA - What Supervisors Need to Know includes:
 Healthcare Version also Available Follow the lives of three "Clown-Americans" and their families as they make poignant observations about life on the other side of stereotypes. And through a thought-provoking and entertaining combination of drama and comedy, explore and eliminate the nasty realities of bias and racism in America. In this program your employees will discover:
Added features and benefits of DVD training include:
Online Training Pricing Option:
 Protect your organization with Legal and Effective Interviewing II: The Right Questions video program. Knowing your legal boundaries is one of the most important facets of the interviewing process. This video program provides you with a thorough practical approach to training supervisors and managers in this vital aspect of employment and covers such topics as setting the interview tone, the general interview format, listening techniques and more.
Added features and benefits of DVD training include:
A system of progressive discipline is the best safeguard against charges of discrimination and wrongful discharge. In this video program, the steps of progressive discipline are clearly explained and the results of proper implementation are demonstrated. A "must see" for all supervisors and managers in your organization.
Added features and benefits of DVD training include:
Length: 23 minutes
 Manual & Newsletter This product saves time and money by showing how to develop a sound affirmative action program before you get into hot water. It's a comprehensive manual and monthly newsletter to help keep you up-to-date. Overview
 To prevent discrimination, you have to understand the sinister psychology behind it. This program defines discrimination, outlines how its subtle and not-so-subtle forms can destroy relationships and explains how pre-judgment, mistaken assumptions and fear spread malice can lead to damaged camaraderie, lower production and high employee turnover.
Added features and benefits of DVD training include:
Length: 24 minutes
The Training Scenes Library consists of 7 Volumes of training dramatizations addressing a variety of workplace issues. These program is also available for online training. See details below.
The Training Scenes Library is a flexible, powerful and versatile tool. Each scenario can be plugged into an existing training program to enhance it's effectiveness, can be used as a stand alone unit to focus a discussion around a particular workplace issue, can be part of a series of team deliberations to improve communications and productivity, or can be used by an employee or work team to review training issues already visited.
Support Materials Each volume in the Training Scenes Library comes with a facilitator's guide and handouts. With the purchase of the program, you are granted a license to make as many copies of the Guides or handout/transparency pages as you need for your organization's use. All programs are available in open or closed captioned formats. Online Training Option: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
Online Training Pricing:
 Improve your management team with the new Manager's Library. Comprised of 10 DVDs, 10 CD audios, and 10 books, this library will help your managers get the needed jump on the competition. Your cost $999.50! If you were to buy these programs individually the total would be $1,299.50. Buy the complete library and save $300.00! The Manager's Library includes the following titles:
Information about each program may be found under the individual listing on the website.
 This course is also available for online training, see details below. In Discussing Performance you'll meet Rob and Claire. Rob is Claire's supervisor, and needs to have a performance feedback discussion with Claire. The scene begins with Rob and Claire having a disastrous meeting with tempers flaring. Next we travel on an emotional journey with Rob and Claire as they learn the secrets of making performance feedback discussion something to look forward to rather than being their worst nightmare. Our performance discussion expert, Sam, shows us the correct way to ensure a most successful meeting, with productive outcomes and both happy bosses and employees. Whether you're a raw beginner at conducting performance feedback discussions or you've been doing them for years, this video will help your meetings become more productive, focused and worthwhile. Participants will learn:
Program Includes: A 20 minute VHS or DVD, Leader's Guide and PowerPoint Presentation on CD-ROM with Presenter's Notes. English and Spanish Version Available!
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 This program is also available for online training. See details below.
Mentoring is critical in today’s organizations, but how do you learn to be a better mentor? What about the people being mentored – the mentees? How can they maximize the benefits of the time they invest? “Insights to Better Mentoring” is an educational video that presents four successful mentors and their mentees in a revealing and insightful exposé of what works best in these complex but essential relationships. "Insights to Better Mentoring" will explore effective mentoring with the help of a senior executive at Costco Wholesale, the Chief Information Officer at Lockheed Martin Space Systems Co., a Fire Chief and a Superior Court Judge. This diverse and fascinating collection of mentors and their mentees will demonstrate the 4 Pillars of effective mentoring and provide insights that will improve any mentoring relationship in any organization. Mentoring comes in a variety of styles, shapes and colors. Some organizations have structured programs that pair mentors and mentees and set out an agenda for them. Others have less formal approaches, facilitating and supporting mentoring relationships but not defining them. Regardless of the way mentoring is structured, there are certain fundamentals that will make these relationships more effective. That is what we seek to explore in Insights to Better Mentoring. Online Training Option: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
 This program is also available for online training. See details below. What makes Generation Y different? What experiences have influenced their attitudes, values and work styles? What do they need to be successful at work? How can organizations engage and inspire them to maximize their impact and productivity? These questions are becoming increasingly important as the largest generation in history begins entering the workforce. In the next few years, Gen Y will constitute 38% of all employees. They are smart, adaptable, energetic, skilled and eager to make their mark. At the same time, these young people do things differently and enter the world of employment with great expectations and a culture that may be unfamiliar to many of us. Program Contents
Support Materials - A comprehensive facilitation package accompanies the program and includes a facilitator’s guide, PowerPoint slides, reproducible handouts and program transcripts.
Online Streamed Video Training Option Includes:
Online Training Pricing:
Released - 2009 This program strengthens the collaboration between staff members and develops five essential skills C.O.A.C.H. Care, Observe, Act, Communicate and Help. Taken together, these principles address individual, interpersonal and systemic factors that affect patient safety: mindsets, attitudes, communication problems, SOPs and the processes and means by which healthcare is delivered. Added features and benefits of DVD training include:
 Produced - 2007 As the leader of any group, problems are inevitable. So…how do you react? Do you lead with your gut…or your head? This is the dilemma that the host of Managing Me grapples with. When problems arise at work, he can choose to react with either impulse or reason. As each situation plays out, the better reaction is clear. Viewers recognize that how you react often has a far greater impact—on morale, on retention, on productivity—than any specific problem ever could. The key to managing other people is learning how to manage you. Key Learning Points:
Includes: DVD, 28 page comprehensive training leader’s guide with reproducible worksheets. DVD contains PDF version of leader’s guide and supporting PowerPoint graphics.
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Develop your leadership and supervisory skills with these nine high-impact productions. We all know that being a manager isn't easy. Roles are changing and today's managers find themselves faced with not only being responsible for the goals of their workforce but for the entire organization as well. These nine top-selling management training DVDs provide proven techniques that are guaranteed to improve productivity and people skills for new managers and seasoned veterans. Learning points include:
Guarantee: This comprehensive management training series will have your staff making more confident and knowledgeable decisions than ever before.
 This comprehensive new training program takes the approach that coaching is a series of skills to be mastered. The 12 skill modules can be facilitated individually or grouped in a flexible one day or two and a half day workshop. Participants will:
Coaching For Results Workshop Includes:
 Developing Employees is a comprehensive two-day workshop to teach supervisors critical coaching skills that include continuous performance feedback, mentoring/teaching, delegating/empowering, and building relationships. Developing Employees is part of the Professional Skills Courseware Collection of 8 highly effective, interactive, experiential training programs that comes complete, but can also be edited in Microsoft Word to match you specific situation. Developing Employees Courseware Includes:
Each workshop is provided with a job-aid to assist trainers in customizing the content should they decide to do so. Organization Outcomes with Developing Employees Courseware:
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