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 Coaching & Mentoring The HRD Press DISCStyles assessment has been crafted specifically to assist organizations in understanding how behaviors impact the success of their employees—and how it all links to the bottom line. Based on theories originally developed by Dr. William Marston in the late 1920’s, and adapted for effortless facilitation and corporate buy-in, our DISCStyles assessments is a highly validated tool trusted by several Fortune 500 companies, the United States Military, and professional consultants worldwide. This easily administered 30-item assessment includes use of three interpersonal settings to maximize contextual authenticity (work, home, social). Each of the three standard interpretive graphs are plotted enabling a complete view of your preferred style, and since the DISCStyles assessment can be completed in only 10–15 minutes you gain valuable time for individual coaching sessions or group discussions. Product Benefits:
 Studies show that organizations that use performance measures effectively achieve superior business results. With the "right" measures, you can more easily see and treat performance problems and reinforce business outcomes for customers, employees, and other stakeholders. Following a six-phase Performance Scorecard model, your managers, supervisors, and leaders can develop and deploy critical performance measures, establishing a clear "line of sight" between the strategic goals of their senior managers and the tactical goals of their workgroups. Integrating on-the-job application with training, our hands-on Line Of Sight (LOS) program enables them to draft a functional Performance Scorecard for their workgroup that includes a Scorecard Summary, a Scorecard Glossary, and a Scorecard Report. They then develop an action plan for finalizing and implementing their scorecard within their organization. Facilitator Kit Includes:
Participant Kit (See below) Participant Kit: Participant materials required to support the training program are available. Each Managing Projects Effectively (MPE) Participant Kit includes materials listed below:
Participant materials required to support the training program include a powerful collection of practical information and tools. Each Line Of Sight With Performance Scorecards™ Participant Kit contains:
 Today’s supervisors face far greater challenges than any of their predecessors. The good news is that they need master only five basic skills to excel in their roles and progress to higher levels of responsibility. Here’s a tool you can use to help supervisors identify their strengths in these key areas and the skills they need to improve upon:
The self-scoring questionnaire can be completed in just a few minutes. Participants review 25 typical workplace scenarios and choose the actions they would take in these situations. The booklet includes rich interpretation and planning notes to help participants transform what they’ve learned into a plan for developing their own effective supervisory style. Sample scenarios:
 America's primary labor supply for the next decade -- mostly in their teens and twenties -- represents the smallest population group in U.S. history and the thinnest pool of entry level workers in modern times. There simply are not enough of them to go around, particularly in the service industries. And every time a business loses an employee, the high cost fo attracting, hiring and training a replacement cuts into the profit margin. Claire Raines is the nation's leading expert on Generation X. In this video, she will give you new information about generation X workers... who they are, what makes them different and how to develop successful ways of working with them.
 These days, coaching isn't only the responsibility of the manager. Any team member may be called upon to coach a co-worker. This video walks viewers through the practical steps to increasing success for coaches and learners in any healthcare organization. You'll visit an accounting office, a hospital, and a medical service center as workers resist and stumble through the coaching process, finally learning to create positive outcomes. This important training tool explores the perspective of both coach and learner. You will watch purchasing administrator Wes try to move Peggy from one-on-one vendor ordering to an online purchasing system. His incomplete coaching results in an ordering snafu on Peggy's part. Ultimately they learn to work together to make the coaching process successful. At the hospital, nursing supervisor Moira enlists Louise to help with a new coworker's orientation into their unit. Louise isn't too keen on losing her own time with patients, but in the end sees that teaching Aaron what she has learned over the years not only improves her coworker's skills and efficiency, but improves the entire unit's patient care and cost-saving abilities. At the medical technology service center, veteran service representative Todd is none too pleased to have a freshman rep assigned to coach him on calls. His defensiveness and stubbornness make it difficult for him to take Vicki's suggestions, but Vicki's coaching allows him to see how his technical proficiency could be balanced with a greater sensitivity toward client needs. You will watch the evolution of these encounters, skipping from one scenario to the next as each pair illustrates the skills necessary for successful coaching Included: A 18 minute DVD or VHS.
 All too often team members misinterpret each other's messages or communicate in unintended ways. In Sharing Feedback With Style, participants find out how to treat others openly and respectfully, and put an end to offensive power plays, personal attacks, and subjective judgements. Following the four-step Feedback Planner, they learn how to help others understand the impact and consequences of their current behaviors and address areas needing improvement. Skill-Based Program Content
Facilitator Kit:
Participant Kit:
 If you're looking for an innovative and fun way to teach managers about the difference structure and support make in employee performance, it's time to play The Strategic Leadership Game. A full toolbox of ideas to help managers experience how leaders manage task performance. The game consists of two rounds: Game A simulates a typical task assignment. Participants are delegated a task with clear output criteria, but without any useful support or structure. They'll experience first-hand the performance pressure, anxiety and failure employees feel when assignments are handed over to them without appropriate instruction or feedback. Game B also simulates a routine assignment. But participants are placed in pairs, one as manager and one as employee. The manager is responsible for supporting the employee's efforts. They'll discover how the appropriate type of leadership makes tasks easier to do and instills a sense of accomplishment. Key Benefits
Includes: Tangram puzzle pieces, Leader's Guide, Work Orders Pad, Coaching Cards Pad, Master Solution Sheets (set of 5) and CD-ROM with slide/handout masters.
 Learn the basic skills necessary to compete in today's complex marketplace with the new Frontline Library. Complete with 10 DVDs, 2 videocassettes, 10 books and 7 audio CDs. These programs provide the fast-paced material needed to improve the performance of the new employee or the long-time veteran. Your cost $1,115! If you were to buy these programs individually, the total would be $1,417.50. Buy the complete library and save $302.50! The Frontline Library includes the following titles:
 Do Right II is the follow-up to the best selling motivational video Do Right. In Do Right II, Lou Holtz focuses on the importance of teamwork, the cornerstone of every individual and organizational success. Lou Holtz discusses the four fundamental factors at the heart of every successful team or organization:
Lou Holtz inspires listeners with a sense of teamwork, commitment to excellence, organizational loyalty, and personal dedication. Filmed in 1991, Do Right II continues to instill pride and dedication in executives, employees, students and athletes. Includes: 35 minute DVD or video
 More than ever, successful organizations need employees with different backgrounds, beliefs, needs, lifestyles and physical abilities. Failure to work together can destroy productivity and expose your organization to expensive lawsuits, discrimination claims and affirmative action problems. Use this program to help all employees develop skills to work better with all types of co-workers and customers. Developed in conjunction with BLR's illustrated Diversity training booklet, this coordinated kit includes 20 copies of the booklet, 30 PPT slides, trainer/speaker notes, quiz and completion certificate. (Additional booklets available at discount price)
 Best-Seller
This easy-to-follow program features a series of workplace vignettes that illustrate disrespectful behavior and how to correct it. Both employees and managers will be able to use the seven commonsense "Guidelines" to discuss issues of respect in a diverse workplace as it relates to their own experience and behavior. The "Guidelines" are further broken down into "Simple Steps," which makes this an especially effective and user-friendly program. The vignettes include healthcare, manufacturing, retail, and office settings. Key Learning Points:
Program Includes: A 25 Minute DVD, Meeting Opener video on DVD, Vignettes only version, Leader’s Guide, Reproducible Participants Materials, PowerPoint Presentation on CD-ROM, Self-Study Overview CD-ROM and 50 “Simple Steps” Reminder Cards
 Click 'n Train: ADA - What Supervisors Need to Know There are between 40 and 50 million Americans with physical or mental disabilities. While these people also have valuable aptitudes, job skills, and experience, they often face job discrimination because of their disabilities. The Americans with Disabilities Act (ADA) was enacted to eliminate such discrimination and provide all Americans—with or without disabilities—with equal employment opportunities. The new Click 'n Train PowerPoint® presentation trains supervisors on the basic requirements of the ADA, which will help them make fair hiring, promotion, and job assignment decisions. ADA - What Supervisors Need to Know includes:
 Healthcare Version also Available Follow the lives of three "Clown-Americans" and their families as they make poignant observations about life on the other side of stereotypes. And through a thought-provoking and entertaining combination of drama and comedy, explore and eliminate the nasty realities of bias and racism in America. In this program your employees will discover:
Added features and benefits of DVD training include:
Online Training Pricing Option:
 Protect your organization with Legal and Effective Interviewing II: The Right Questions video program. Knowing your legal boundaries is one of the most important facets of the interviewing process. This video program provides you with a thorough practical approach to training supervisors and managers in this vital aspect of employment and covers such topics as setting the interview tone, the general interview format, listening techniques and more.
Added features and benefits of DVD training include:
A system of progressive discipline is the best safeguard against charges of discrimination and wrongful discharge. In this video program, the steps of progressive discipline are clearly explained and the results of proper implementation are demonstrated. A "must see" for all supervisors and managers in your organization.
Added features and benefits of DVD training include:
Length: 23 minutes
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