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 Communication SkillsThe Basics of Giving Constructive Feedback - Without Creating Defensiveness and Drama Date: 8/10/2010 - Live Audio Conference  This video is divided into two parts: an explanation of six conflict resolution techniques, followed by an examination of how to apply those techniques. Put together, it becomes a complete lesson in communication breakthroughs. Among the topics covered are ways to change the way you speak so that you don’t come across as accusatory, how to anticipate statements to come to a greater understanding, and setting boundaries that define expectations. These techniques will help coworkers curtail aggression and deal with issues that have been bubbling under the surface. Formats: DVD Duration: 37 Minutes Includes - Free Study Guide Support Material Study Guide: This 38-page booklet includes exercises that allow attendees to review the six techniques covered in the video. Also explains how to apply those techniques to resolve conflicts. Leader's Guide: This 38-page guide is designed to assist facilitators In guiding a group through the program. This booklet includes discussion questions and exercises designed to demonstrate the six techniques.
 Men and women live in different cultures. As a result they have different rules regarding what is considered "appropriate" adult behavior. Unfortunately, neither gender is aware of these disparate norms and rules and often misread what is being communicated. Consequently, what seems natural to one gender culture can seem mysterious and baffling to the other. The differences are not right or wrong but they can result in confusion and conflict. By making these Invisible Rules visible, Dr. Heim provides the basis for better understanding, communication and teamwork. Duration: (33 min)
 Trust is the currency of effective management, to be built by excellent communication skills. Forge a solid trust-relationship between employees and your managers, have them compare effective and non-effective management styles and show the methods and benefits of smooth communications. In this program, they will learn how to:
Added features and benefits of DVD training include:
Men and women live in different cultures. As a result they have different rules regarding what is considered "appropriate" adult behavior. Unfortunately neither gender is aware of these disparate norms and rules and often misread what is being communicated. Women may see men as belligerent and insensitive. Men often see women as over-emotional. What they don't understand is that both men and women are doing what works in their own culture. Unfortunately, the same behavior can backfire across culture. Consequently, what seems natural to one gender culture can seem mysterious and baffling to the other. In her thoughtful and lively presentation Dr. Heim will explain some of the different rules of the male and female cultures and help viewers understand and learn to improve workplace communication between men and women instead of placing the blame on either gender. Duration: (43 min)
 From the Global Scenario Series As our world becomes increasingly interconnected, people increasingly encounter problems when communicating with people from other cultures. This can lead to problems ranging from employee frustration and decreased efficiency, to losing billion dollar deals. The Cross-Cultural Communication training video is a lively, engaging dramatization in which you'll observe a manager floundering as she tries to understand her employees and their culture, as she fails to understand the manager role in communication and diversity. Her employees only make matters worse by concealing important information, without the proper communication skills for a multicultural organization. Benefits of the Cross-Cultural Communication training dvd include:
One of our most popular training progams, the Cross-Cultural Communication training video is an easy-to-use yet highly effective tool that will empower your employees to develop communication skills for a multicultural organization, read nonverbal business communication, get accurate information, and more. Includes business communication exercises.
Program includes: 12 minute DVD, PDF script, exercises and role plays.
 This program is also available for online training. See details below. Request a free online preview! Through a series of short dramatizations this unique series explores the rules and techniques that distinguish a Dialogue from other forms of communication, such as debate or negotiation. The series examines how we can surface the often unspoken assumptions, in ourselves and in others, that can stand in the way of effective organizational communication. In so doing we build mutual trust and respect. Each program in the series can stand alone and may be licensed separately. There are volume discounts if you license the entire series or multiple copies of any program. Program Contents: Communicating in a Diverse World. Overview. What is dialogue - contrasting debate and dialogue. Initiating Dialogue - how to do it, where to do it. The skills of Dialogue - Suspension (of judgment, decision making and status); Listening (with empathy, for understanding, showing you care); Discovery (uncovering and sharing hidden assumptions in yourself and others). Includes a dramatization of how Dialogue helps us communicate across job functions, helping improve relations between people at different levels within the organization as well as between different departments or areas of expertise. (25 minutes) Dialogue for Cultural Understanding. We apply the skills of dialogue outlined in Program 1 to challenges faced in culturally diverse work environments. We see a dramatization that demonstrates how dialogue can be used to open communication, uncover hidden assumptions, break down stereotypes and facilitate more productive relationships. (24 minutes) Dialogue between Genders. A dramatized dialogue shows us how the skills we learned in Program 1 can be used to overcome misunderstandings, break down gender stereotypes and improve communications between men and women at work. (21 minutes) Dialogue among Generations. We demonstrate how the skills of dialogue can be used to bridge the personal and professional style differences that exist between employees of different ages. We uncover how divergent personal and world views common to people of different generations can lead to misunderstandings and distrust and how dialogue can help overcome age barriers and build more productive workplace relationships. (24 minutes) Program includes: A comprehensive facilitation guide, reproducible handouts and PowerPoint slides for classroom presentation.
Online Streamed Video Training Option Includes:
Online Training Pricing:
 Release - 2009 The world's most successful teams and organizations have one thing in common. Clarity In these groups, everyone knows and can articulate what they do, the direction in which they're moving and what the culture is really all about. Use of this program can lead to:
The essence of a brand lies in its consistency. This timely program gives much needed help to those who have been searching for an effective way to align the organization around a clear message despite ever-changing conditions. Content:
 Conflict management is difficult because no two situations are alike. In this training program, learn more about the various types of conflict and how best each can be moderated. Areas of conflict discussed include those between coworkers, between a supervisor and subordinate, and between two supervisors. By demonstrating effective and ineffective examples of handling conflict, the video teaches supervisors to act in an objective, unbiased manner. In addition, the program features advice from industry professionals, including labor law attorneys, social psychologists, and professors of Human Resources. Managing Conflict also includes the following:
 This program is also available for online training. See details below.
If you write well, you will often do well. It's that simple. But many of us haven't taken a writing course since high school or college. When we sit down to write, we confront a frustrating, time-consuming task. Words and meaning elude us. Precious hours march by as we stare at a blank computer screen. Don't despair. You don't have to be a best-selling author to write clearly and effectively. You just need to follow the program in Writing for Business Results. This clear-cut, non-threatening approach gives you the principles you need to make your writing powerful, interesting and relevant to the reader. You'll improve all aspects of your business writing from memos to e-mails to detailed annual reports by learning how to:
Sharpen your pencils, fire up your computer, and write for results! This new training program comes complete with a DVD, CD audio and copy of the book Writing for Business Results by Patricia E. Seraydarian, which is part of the Business Skills Express Series published by The McGraw-Hill Companies. 25 minutes. Online Training Option: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
 Release - 2009 Are your conference calls as productive as you'd like them to be? With the rise of travel costs and shrinking corporate budgets, the common face to face meeting is being quickly replaced by the conference call. Unfortunately, many people have not yet learned the skills it takes to make this type of meeting effective. Often participants don’t take a conference call as seriously as a regular meeting and can feel it's simply a waste of time and energy. Sadly, without proper preparation and clear direction, your conference call may end up being just that. The INVISIBLE Meeting demonstrates 6 practical steps for making your conference calls more effective. This entertaining training video uncovers the challenges and virtual rules that both participants and meeting organizers must understand. The INVISIBLE Meeting is sure to make all your conference calls more effective. LEARN HOW TO...
Purchase Package Includes
 Poor communication costs money. And it's not just money that's wasted; it's energy, enthusiasm for the job and relationships as well. In this age of empowerment and shared accountability for the bottom line, everyone must take responsibility for communicating clearly. This video demonstrates four practical, effective techniques for improving communication in the workplace: making yourself clear, adding reinforcement, becoming an active listener, and finding hidden messages. The video also dramatically illustrates how expensive a careless communication error can be. The cumulative cost of these sometimes small, sometimes devastating errors can chisel away at a company's profitability. Using the skills demonstrated in this video, viewers will communicate more clearly and reduce unnecessary costs in time, morale and money. Program includes: A 19 minute DVD or VHS(available in English and Spanish), 32 page comprehensive training leader's guide with reproducible worksheets. DVD contains PDF version of leader's guide. (Guide and PowerPoint files available as a download.) DVD is subtitled.
Professor, Stanford University Networks can be beneficial on multiple levels, for both the individual and the organization. They can lead to advances in your career, help you improve your job performance, and develop better communication between business departments. Learn to decipher which networks are destined to fade quickly and which will increase in usefulness over time. The ideal network allows you to create information channels between individuals who would not have had a previous connection. By adjusting your perceptions and putting genuineness over strategy, you can find value in the most unexpected places. $129.99 [Add to Cart] This program deals with taking responsibility in the workplace. Nothing is more frustrating than working with people who do not take and share responsibility – it leads to productivity losses and declining morale. Ultimately, it can lead to an organization failing.
Online Streamed Video Training Option: This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes: Online Training Pricing:
 David Bradford Scott Brady Rich, honest feedback is a critical part of your employees’ success, regardless of their rank in the company. It lets them know that you, their leader, care about their progress. So what exactly should be included in this feedback? Let employees know what they’re doing right, what still needs improvement, and what your specific expectations are. With an eye toward employee development, this feedback-positive approach can create learning opportunities and help revitalize your organization.
 Produced - 2007 As the leader of any group, problems are inevitable. So…how do you react? Do you lead with your gut…or your head? This is the dilemma that the host of Managing Me grapples with. When problems arise at work, he can choose to react with either impulse or reason. As each situation plays out, the better reaction is clear. Viewers recognize that how you react often has a far greater impact—on morale, on retention, on productivity—than any specific problem ever could. The key to managing other people is learning how to manage you. Key Learning Points:
Includes: DVD, 28 page comprehensive training leader’s guide with reproducible worksheets. DVD contains PDF version of leader’s guide and supporting PowerPoint graphics.
 Change is no longer an event... Change is business as usual. Customers are demanding "better, faster, cheaper"; competition is fierce; and a turbulent economy and technological advances increase the pressure to "do more with less." Success today is dependent on keeping your work force resilient, positive, and engaged while this rapid (and accelerating) change constantly turns your organization upside down. Yet, employees are increasingly skeptical about committing to business strategies that are constantly being redefined. Program Highlights
 Violence and aggression at work can be emotional as well as physical. This powerful drama, based on the research of specialist consultant Roy Braithwaite, will help people manage aggressive situations at work by seeing how such behaviour is expressed. It covers the body language and verbal indicators of aggression, diffusion techniques and preparation and ideas for reducing risk and preventing violence. Written materials also provide information and exercises on levels of acceptable behaviour, causes of aggression, anger and its constructive use, assertive communication and body and verbal language from a multi-ethnic perspective. The benefits
Program includes: DVD (39 mins)
 This program is also available for online training - learn more! What do you do if someone you care about is the target of demeaning stereotypes? What if you are being demeaned or stereotyped? How often do you speak up on behalf of respect? This new program, based on the book by Leslie Aguilar, can be used for training on Diversity & Inclusion, Communication, Teamwork and Leadership. Why is OUCH! important? Staying silent in the face of demeaning comments, stereotypes or bias allows these attitudes and behaviors to thrive. This undermines our ability to create an inclusive workplace where all employees are welcomed, treated with respect and able to do their best work. Yet, most employees and leaders who want to speak up don't know how. So, we say nothing. What Does OUCH! do? In a unique and powerful way, viewers will experience the impact of stereotypical comments, explore why people don't speak up against stereotypes and other biased behaviors, and learn six techniques for speaking up without blame or guilt. OUCH! Learning Objectives:
Program includes: 12 minute DVD or VHS video, Speaking Up Activity 5 min., OUCH! That Stereotype Hurts with vignettes 13 min., CD-ROM with Leader's Guide, Powerpoint presentation, 1 OUCH! book and 10 OUCH! reminder cards
 This course is also available for online training, see details below.
Communicating Non-Defensively shows five essential skills that promote a productive work environment. Viewers gain a clear understanding of why all people are naturally defensive, as well as learn the symptoms and consequences of inappropriate defensiveness. This video shows that we all must be responsible for how we deliver AND receive messages. Communicating Non-Defensively shows how to disengage from a defensive position, how to empathize and disarm a defensive person, how to inquire and focus on the issues, how to disclose ones own needs and goals non-defensively, and how to depersonalize the issues. Participants will learn to:
Program Contents: A 19 minute VHS or DVD, Leader's Guide, sample Participant's Workbook.
Online Training Option:
 This course is also available for online training, see details below. This program can help your team turn frustrating communications into successful exchanges. When your profession is caring for the health of others, words truly become a lifeline. Combining humor and drama, this team-building video demonstrates dangers that arise when there is a discrepancy between what we mean to say and what others hear, how varied interpretations of a single word can upset our ability to provide the best in patient care and the importance of precise communication - especially in a health care setting. Viewers learn how communication succeeds when it passes through 5 stages:
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 Improve all key communication skills within the context of achieving team goals. This workshop systematically presents core communication skills such as active listening, giving and receiving feedback constructively, and reacting to others' ideas. Workshop Includes:
Time Required: 4 hours
From the Global Senario Seires As our world becomes increasingly global, people are increasingly likely to work with people from other cultures. It's up to you to provide the proper training essential for intercultural effectiveness. In the Cultural Awareness training program, you'll discover what happens when an American manager collides with his Muslim counterpart. Find out how poor communication leads to bad feelings and damaged relationships. This powerful dramatization will help your employees gain the essential skills for avoiding costly cultural conflicts, and for respect and cultural awareness in business places. Benefits of this training program include:
Program includes: 10 minute DVD, PDF script, exercises and role plays.
 To succeed in business today you must become an effective communicator. Why then are some people better communicators than others? In most cases the mastery of effective listening skills gives the best communicators the desired competitive edge. With the new video training program Listen and Win you'll learn:
The Listen and Win video training program comes complete with a DVD, audio CD and a copy of the book Effective Listening Skills by Dennis M. Kratz and Abby Robinson Kratz. Length - 30 minutes.
 Best-Seller Featuring John Cleese
Too many meeting are genuine nightmares. They lack preparation, direction, and worst of all, results. Thankfully, there's Meetings, Bloody Meetings. This award-winning program, remade in 1993, is essential viewing for anyone who chairs meetings. You'll learn how to make your get-togethers shorter, more focused, and more productive. And you'll find plenty to laugh at along the way. John Cleese's nightmare meetings land him in court for negligent conduct of meetings. The court pronounces Cleese guilty of all five counts: failing to prepare, failing to inform others, failing to plan the agenda, failing to control the discussion, and failing to record the decisions. Learning Objectives:
Suggested Uses:
Includes: 31 minute videocassette and Leader's Guide. Online Training Option: More Bloody Meetings course is also available online - Click here for details
 This humorous program gives learners the opportunity to recognize poor listening skills. Manager Ray only listens to his employee, Leo, with the intent to respond and get out the door, rather than with the intent to really understand him. As Ray is forced to repeat the same interaction with Leo over and over again until he gets it right, viewers see the consequences of poor listening: inefficiency of communication, frustration, and plenty of inaccuracies and errors. But, in the end, viewers are also reminded that:
Program Includes: A 11 minute DVD or Video and Leader's Guide Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 This program has been prepared specifically to help young people overcome their nerves and fears in going public and make a presentation that is entertaining and rewarding. Students are introduced to some of the techniques used by professional presenters, including planning and researching your topic, writing and timing your presentation, using confident body language, eye contact and voice and using visual aids and handouts. This is "must see television" for any young person facing the prospect of making a presentation.
 This course is also available for online training, see details below.
In today's competitive marketplace, even just one bad experience can cause a customer to take their business to another company. To keep loyal customers, then, it's crucial that every service opportunity, or "Moment of Truth," no matter how brief, make a great impression. The Call of the Mummy uses entertaining, engaging vignettes featuring CSRs in business, government and healthcare to illustrate the do's and don'ts of customer service on the phone. Viewers will learn eight key skills for quality customer service:
Program Includes: A 19 minute VHS or DVD, Leader's Guide, sample Participant Workbook.
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
Even though everyone negotiates in daily life as well as in business, it is clear that resources are often left "on the table." Contracts and outcomes are not always in the best interests of the negotiator, and there is no real systematic assessment of the quality of the negotiating behavior. Professor Neale identifies systematic ways to increase the quality of negotiated agreements, including methods of preparation and use of rational assumption, bidding, and decision criteria. $129.99 [Add to Cart]48 Minutes (1993) No matter what its size, specialty, or scope, every organization has its own unique legends and lore that become part of the very fabric of its identity. These corporate stories have tremendous power to increase productivity, implement change, and motivate employees. When well-timed and skillfully told, one story can accomplish more than a thousand memos. Consultant Peg Neuhauser demonstrates how you can tell "hero," "survivor," "letting off steam," and "kick in the pants" stories that motivate others and build personal influence. $129.99 [Add to Cart]
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