 |
 Communication SkillsThe Basics of Giving Constructive Feedback - Without Creating Defensiveness and Drama Date: 8/10/2010 - Live Audio Conference  Effective communication is the difference between productivity and chaos in the workplace. There are basic skills you must learn and apply to ensure your message is understood every time. But too often we forget the fundamentals as we rush to complete more work in less time. In Communication Skills - What Everyone Needs to Know you’ll learn practical techniques to improve all your communication skills—written, oral, electronic, and face-to-face. Includes DVD and Everyday Communication Techniques for the Workplace management book. 30 minutes.
 Produced 2007
This program is also available for online learning - learn more! Generation conflict costs billions of dollars in lost productivity to organizations like yours worldwide - not to mention the incalculable effects on motivation and morale. Now there's help with generational expert Cam Marston's new DVD course, Mixing Four Generations in the Workplace.
This program will educate and stimulate positive interaction among your people. It will also dramatically reduce workplace conflict and provide managers and supervisors with strategies for dealing with recruiting, retaining, and motivating, using the generational differences in a positive way. Key Learning Points:
Program includes:
 Master today's key skills and strategies for effective telephone use. Good common sense telephone techniques and old-fashion courtesy--especially in today's digital age--often define crucial business moments. Poor telephone skills can cause customer dissatisfaction or loss of customers, damage the organizational image, and threaten overall caller goodwill. In this training program, your employees will learn how to apply 14 key call-handling skills that will boost not only your organization's credibility and bottom line, but also their own professionalism and value. You'll Learn To:
 How often have you heard someone say, "I'd like to get rid of conflict in my life?" According to management consultant, author, and dynamic lecturer, Dr. Pat Heim, the day we're rid of conflict is the day we die. Conflict, like death and taxes, is something we can bank on throughout our lives. "But one of the great ironies about conflict," says Dr. Heim, "is that conflict is a central component for developing team cohesion in the workplace." The art of conflict management on the job and in all interpersonal relationships is the subject of Conflict: The Rules of Engagement. Dr. Heim takes viewers through proven strategies which neutralize some conflicts straight out, or simplify complex conflicts into manageable ones. The end result is a more productive and respectful organization. Joining THE POWER DEAD-EVEN RULE AND OTHER GENDER DIFFERENCES IN THE WORKPLACE, and INVISIBLE RULES: MEN, OMEN & TEAMS, CONFLICT: THE RULES OF ENGAGEMENT is the third program in the best-selling Pat Heim library Program length: 41 minutes
Best-Seller! You have a business problem but you just don't have the time to read all the articles and business books in hope that you can solve it. Well, no longer do you have to worry. Working with noted Industrial Psychologist Dr. Anthony Salemi we have developed the In An Instant DVD learning series which provides 20 solutions to many of today's most troubling business situations. The series offers methods you can put to work immediately to help turn those problems into positive business opportunities! Presented on four tapes with five solutions each, the series looks at the following business situations: Volume 1:
 This course is also available for online training, see details below. In Discussing Performance you'll meet Rob and Claire. Rob is Claire's supervisor, and needs to have a performance feedback discussion with Claire. The scene begins with Rob and Claire having a disastrous meeting with tempers flaring. Next we travel on an emotional journey with Rob and Claire as they learn the secrets of making performance feedback discussion something to look forward to rather than being their worst nightmare. Our performance discussion expert, Sam, shows us the correct way to ensure a most successful meeting, with productive outcomes and both happy bosses and employees. Whether you're a raw beginner at conducting performance feedback discussions or you've been doing them for years, this video will help your meetings become more productive, focused and worthwhile. Participants will learn:
Program Includes: A 20 minute VHS or DVD, Leader's Guide and PowerPoint Presentation on CD-ROM with Presenter's Notes. English and Spanish Version Available!
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
As a platform for daily online publishing, blogs can dynamically connect your site to the larger online ecosystem and draw people to your site. The more readers that link to your blog, the higher your search engine ranking. Learn how blogging can expand your editorial mission. $129.99 [Add to Cart]From the Global Scenario Series Ideal for team building activities, Building the Multicultural Team: Diversity in the Workplace will take you on an exciting journey to observe a global team in action. You'll watch a problem-plagued meeting between five managers from Asia, Europe, the Middle East, North America and South America, and discover powerful techniques for working effectively with other cultures. Benefits of this training program include:
With this powerful yet easy-to-use training program, you'll find out how to foster effective leadership on a multicultural team, and how to overcome differences and benefit from cultural diversity. In this exciting dramatization, you'll profit from success stories on multicultural teams, as your employees gain essential skills for being effective with other people and cultures. Ideal for group discussion, team building activities, and improved multicultural communication in the business world. Includes: 14 minute DVD, PDF Download SCRIPT, EXERCISES, and ROLE PLAYS
 Featuring John Cleese
Too many meeting are genuine nightmares. They lack preparation, direction, and worst of all, results. Thankfully, there's Meetings, Bloody Meetings. This award-winning program, remade in 1993, is essential viewing for anyone who chairs meetings. You'll learn how to make your get-togethers shorter, more focused, and more productive. And you'll find plenty to laugh at along the way. John Cleese's nightmare meetings land him in court for negligent conduct of meetings. The court pronounces Cleese guilty of all five counts: failing to prepare, failing to inform others, failing to plan the agenda, failing to control the discussion, and failing to record the decisions. Learning Objectives:
Suggested Uses:
Includes: 31 minute videocassette and Leader's Guide. Online Training Option: Meetings, Bloody Meetings course is also available online - Click here for details
 Free Online Preview A team briefing is a vital event in every organisation; it tells people what is happening and why. Team leaders therefore need to know how to talk to the team in order to exercise effective leadership. After all, people's attitudes are heavily influenced by their immediate boss who needs to secure the team's understanding, co-operation and support. Using three core lessons and a variety of locations - to demonstrate that the lessons apply to all types of business - the video makes it clear that preparation is a major component in running a successful meeting. That means giving advance notice, forestalling interruptions and preparing notes. But it doesn't end there. Preparation becomes redundant if the host is unable to control the meeting by keeping to the point, to anticipate questions, or to support management decisions. Programme includes: DVD(28 mins), Course leader's guide, Delegate worksheets on disk, Powerpoint slides/OHPs on disk and Self-study workbook on disk
E-mail is not harmless piece of technology, for in certain conditions, it can take you to court and even send you to jail. Click on this program and delete the possibilities of email-related lawsuits. It explains why e-mail is always considered public information and that even deleted e-mail is unsafe and can haunt you. It also examines the potential dangers of forwarded messages and the no-nos of discussing sensitive or confidential issues via email. The program also establishes, dramatizes and reinforces the important guidelines on effective and legally safe use of e-mail. Prevent any mishaps today. How-To Training Points:
Added features and benefits of DVD training include:
Length: 23 minutes
Basic telephone techniques don’t always come naturally to everyone; some people need a little help. With a humorous touch, this video covers common courtesy—answer quickly, speak clearly, maintain focus. And it also tackles some of the obstacles that employees may run into, such as multiple lines ringing at once, handling angry customers, and the art of up-selling. A little finesse and the right attitude can make every call go smoothly for both customer and employee. $139.99 [Add to Cart]Jim Thompson describes youth sports as an illustration of the teamwork and high achievement that every organization wants to see in its employees. He shares ten valuable leadership lessons (such as seeing the big picture, creating a culture of fair play, and giving permission to make mistakes) gleaned from his experience as a coach and crusader for young athletes. Jim demonstrates the right way—and the wrong way—to motivate individuals to do their very best. $129.99 [Add to Cart] Without dialog, and in only 7 minutes, this video sends a powerful message about the profound importance of attending to the human side of business. Viewers follow Carl Kindred through his work day and note how his poor management style adversely affects his colleagues. After he receives a life altering phone call, Carl is able to recognize that he is not serving his people and that it is of vital importance to give people his whole attention, to show appreciation for their contribution, and to listen. Inspired by this new insight, he returns to those he previously frustrated and, by showing patience, encouragement, and respect, leaves them energized to do their job with creativity and resourcefulness. Includes: DVD & Leader's Guide / Length: 7 minutes
 Released - 2005 This course is also available for online training, see details below.
A library of 39 video clips on various aspects of communication, plus a comprehensive guide for using the clips in a number of innovative ways! Designed for maximum flexibility, the Communication Toolkit provides you with high quality video vignettes that you can use in your own custom training courses. Each vignette/clip runs anywhere from 20 seconds to 3 minutes and depicts a common workplace interaction. Suggestions are provided for using the clips to draw out specific lessons/skills on communication. The 39 clips in the Toolkit fall into the following communication skill categories:
Clips are provided in two formats: Format 1: The clip is introduced with some brief narration. The narration sets up the scene and gives a very general idea of what to look for in the vignette. As the narration plays, key phrases and words are highlighted through on-screen graphics. Format 2: The scene plays without any set-up narration/onscreen graphics. The accompanying Leader's Guide contains the following information for each clip:
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95 Program Contents:
 Are you confident all your supervisors and managers are ready to deal with challenging employees who may need special handling? Are they prepared to control difficult situations? This plug-and-play professional audio presentation will do the talking and training for you.
The main objective of this session is to help your supervisors and managers learn how to manage challenging employees more effectively.
With How to Manage Challenging Employees you'll have out-of-the-box classroom training that includes:
The only way we can get other people to change, since we cannot control their behavior, is to change our own behavior. In order to do this, we need to 'speak' gender differences." -- Dr. Pat Heim Based on a real-life case study, the purpose of CHANGING THE RULES is to help viewers move from understanding to solving gender communication problems by identifying the invisible rules men and women play by, and providing a model for choosing effective strategies for most successful communication between genders in the workplace. This is the problem-solving follow-up to the POWER DEAD-EVEN RULE and INVISIBLE RULES: MEN, WOMEN AND TEAMS. Length: 36 minutes
 The use of assertiveness skills in the workplace is varied and unlimited. How many times have you seen people fail to contribute a great idea because they're reluctant to speak up? Or miss a chance to resolve an interpersonal challenge because they're afraid to deal with conflict? Talented people who don't master the art of communicating assertively can derail themselves from a successful career. By contrast, those who know how to express themselves appropriately can deal more confidently and effectively with a wide variety of people and business situations. This program demonstates the following benefits to having a workplace where assertivness is valued:
Includes DVD and leaders guide
Everyone who speaks has an accent. The issue is how far you stray from the standard language of your region or occupation. The subtle but compelling conclusions people reach about you, based on the way you speak, result in profound economic consequences both for yourself and for your organization. Increased awareness of the evolution and importance of language helps you understand the impressions you form of others. Using American English as an example, Dr. Baugh emphasizes the need to build tolerance of variations in dialect and language use.
 Produced - 2001 The footage has been shot and the clock is ticking. How does a television news reporter put together an interesting and informative story in today’s hurry-up media marketplace? This program discusses the steps involved in preparing reports for the TV news: logging tapes; structuring the story; editing, including the techniques and relative benefits of linear and nonlinear editing; writing commentary; and creating a soundtrack. On-screen lists of key points summarize each section, and before-and-after sequences clearly demonstrate the differences between stories that really communicate and stories that miss the mark. (37 minutes)
 Today most executives and managers need to have an international business and cross-cultural perspective. Global Competence includes 50 training activities and self-development exercises to prepare your personnel for international assignments, and develop better understanding of cross-cultural communication. Compiled by a team of experts from around the world, these ready-to-use activities have been tested and refined for a wide variety of international businesses and organizations. They are ideal for both preparing people to work, market, negotiate, and otherwise do business with people in Asia, Latin America, and Europe and to prepare foreign nationals for working in the U.S.
 Manual & Newsletter This product saves time and money by showing how to develop a sound affirmative action program before you get into hot water. It's a comprehensive manual and monthly newsletter to help keep you up-to-date. Overview
Communication Skills…What Everyone Needs to Know How to Build a High-Performance Workforce…The Keys to Effective Supervision The Basics of How to Plan, Write and Give A Winning Presentation
 Getting your message across in a way that is clear and coherent is a critical skill in both organizational and personal life. The Communication Effectiveness Profile looks at the large and often complex subject of communicating with others.
 This collection of experiential activities in game format will enable trainers and facilitators to make effective use of the outdoors as a vehicle for learning. It contains sixty-three creative games that can be conducted easily and safely with a minimum of materials and preparation. Many of the activities can be run equally well indoors. Each activity is presented in a standard format that includes a summary, a statement of objectives, a note of any materials required, time requirements, and detailed guidance on the effective use of the games in training. The games vary in length from a few minutes to over an hour. Together they provide a rich store of adventure, energy, and memorable learning. Games Teach
 Listening is a crucial component of communication, but few people do it well. In organizations, a significant number of errors are caused by information that does not get properly conveyed or understood due to poor listening. This comprehensive program explains how people get distracted and offers tips on developing active listening skills. Programs covers the following topics:
Includes: A 23 minute DVD or VHS and Leader's Guide
This program gives managers the skills of persuasion, vital in running meetings or trying to influence others. Persuasion is an art that must be learned if the road to agreement is not to be strewn with acrimony or conflict. It's not about being domineering or dismissive, but following a three-stage approach that accounts for everybody's needs: listening actively, explaining your own feelings, and inviting other ideas and building on them. Then agreement follows naturally. The benefits
Programme includes: DVD or video (27 mins), Briefcase booklet and Discussion guide
 Improve your management team with the new Manager's Library. Comprised of 10 DVDs, 10 CD audios, and 10 books, this library will help your managers get the needed jump on the competition. Your cost $999.50! If you were to buy these programs individually the total would be $1,299.50. Buy the complete library and save $300.00! The Manager's Library includes the following titles:
Information about each program may be found under the individual listing on the website.
 One of the biggest mistakes we make each day at work and in our homes is to underestimate the power of communication. We simply take for granted that communication really is a tool, and that it can help "make or break" us. This training program shows us how our daily communication skills can dramatically propel us to new levels of success. You'll get an inside-out look at the two basic categories of communication: Internal - the voice within, and Interpersonal - listening and dealing with others. Each category is explored in detail to help advance your understanding of how to create effective communication. You'll Learn To:
Length: 22 Min.
Learn the basic skills necessary to compete in today's complex marketplace with the new Frontline Library. Complete with 10 DVDs, 2 videocassettes, 10 books and 7 audio CDs. These programs provide the fast-paced material needed to improve the performance of the new employee or the long-time veteran. Your cost $1,115! If you were to buy these programs individually, the total would be $1,417.50. Buy the complete library and save $302.50! The Frontline Library includes the following titles:
|
Business Training Media, Inc.TM
4108 Hayvenhurst Drive, Suite 101 Encino, CA 91436, USA |
