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 Communication SkillsThe Basics of Giving Constructive Feedback - Without Creating Defensiveness and Drama Date: 8/10/2010 - Live Audio Conference  Host Steve Landesberg, of the "Barney Miller" TV show, and a team of actors show the most common ways speakers can botch a presentation. Then they show the four main components of effective speaking for an audience of any size. This video proves that the ability to speak effectively is one of the most powerful tools for personal and professional success. And because people who speak effectively are perceived as leaders, the importance of training all members of your organization in the techniques presented here cannot be overstated. By showing this film to both management and the workforce, you'll help people build better relationships with colleagues and customers while greatly enhancing the quality of communication, creativity, productivity and the very image of your organization. Participants will learn:
Program Contents: A 24 minute VHS or DVD, Leader's Guide
 This program is also available for online training. See details below. Coaching can have a profound effect on each of your employees performance. That's why Succeed by Coaching is essential for anyone who manages or supervises in today's hectic business world. From coaching special employee needs to coaching the most achieving employees in your organization, you'll learn how to establish mutual trust and straightforward communication. By doing this, you can increase the amount of goals reached, increase the number of problems solved, become noticed for your quality of business, and improve your own managerial performance! You'll Learn How To:
Program Includes: A 30 minute DVD, Audio CD, and Workbook Online Training Option: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
Online Training Pricing:
This powerful video program shows how, what started out as a very ordinary event, turned into a catastrophic situation where teamwork helped achieve a miraculous outcome. United Airlines DC-10, Flight 232 was flying en route from Denver to Chicago when it experienced engine failure in its #2 engine, leading to loss of all hydraulic power to the airplane. Using the two remaining engines as their only source of steering, Captain Al Haynes and his flight crew managed to bring the plane into a crash landing at Sioux Gateway Airport in Sioux City, Iowa. While some passengers were lost, 184 survived as a result of remarkable confluence of events, including the disaster preparedness of the rescue crews on the ground, the flight crew in the air, and the air traffic controllers, who worked together to achieve results that in all respects beat the odds. Teamwork in Crisis utilizes interviews with Captain Haynes, the rescue organizers and medical team leaders, along with actual footage of the incident to illustrate the importance and the value of teamwork under any conditions. Shown by this example are Five Team Factors for achieving positive results:
Participants will learn to:
Program includes: A 29 minute DVD or DVD of main program and bonus Discussion Segments, Leader's Guide, PowerPoint Presentation on CD-Rom and 10 Participant Workbooks 10 Reminder Cards
 Produced - 1997 This Talking on the phone is a no-brainer. But truly communicating is an art form. John Cleese demonstrates it humorously in this new version of Telephone Behavior. Now employees at all levels can master the techniques of positive, friendly telephone communication. Cleese takes you from the brief introduction to closing the call, with helpful advice every step of the way. You'll discover how to ask open questions, listen actively, and send verbal signals to the caller to ensure their message is heard and understood. Learn to volunteer useful information, agree on next steps, and handle complaining callers. There's also a lesson on voice mail techniques, including tips for prioritizing and screening calls, updating greetings, and leaving concise messages. Produced by Video Arts.
Includes: A 33 minute DVD or VHS video and leader's guide.
(3 DVD Set) Regardless of all the new technology the telephone is still the most used business tool in today's work place. It is also the most abused communication tool. This new telephone 3 DVD training set will provide your staff with proven telephone techniques. The set includes the following programs: Program 1: "Telephone Skills at Work" will show you how to make your telephone your business partner. This new program is a great companion when used with our best-selling program. (Length: 30 minutes) You'll Learn:
Program 2: Winning Telephone Tips - It doesn't have to be this way, especially at your company or organization. The exciting Winning Telephone Tips training program tells you how to solve these problems and many, many more. Complete with DVD, CD audio and book, the 30 action tips in this program can be put to use immediately. This program is for everyone in your organization from the mail room to the office of the president. Learn why it's important to place your own telephone calls, how to avoid unnecessary call screening, and how to make your voice mail more efficient. You'll also learn innovative ways to prevent callers from wandering off the topic, and who calls back if your're disconnected; how to properly answer the telephone, and why it's important to say, "thank-you for calling" when the conversation is completed. These are just some of the 30 topics covered in this fast-paced video. A must for any organization! (Length: 45 minutes). Program 3: Use the Telephone the Right Way - Master today's key skills and strategies for effective telephone use. Good common sense telephone techniques and old-fashion courtesy--especially in today's digital age--often define crucial business moments. Poor telephone skills can cause customer dissatisfaction or loss of customers, damage the organizational image, and threaten overall caller goodwill. In this training program, your employees will learn how to apply 14 key call-handling skills that will boost not only your organization's credibility and bottom line, but also their own professionalism and value. You'll Learn To:
This set include: (3) DVDs, (3) CD audios and (3) books.
 The Complete Guide to Systems Thinking and Learning uses the Systems Thinking ApproachTM to guide transformation change in our personal lives and organizations. Systems Thinking was first popularized in 1990 by Peter Senge with his best-selling book, The Fifth Discipline. Unlike Analytical Thinking where the parts are primary and the whole is secondary, in Systems Thinking, the whole is primary and the parts are secondary. The Complete Guide to Systems Learning & Thinking explains how to use simple concepts and specific tools to move you from theory to practice and from chaos and complexity to elegant simplicity. This book will enable you to make the shift from seeing elements, structures, and functions to seeing the process, interrelationship, and outcomes. Selected Contents
 Best-Seller
This course is also available for online training, see details below. In The Magic of We, you'll see a team of 25 Snapper employees gather in the main plant on a Saturday morning for a very different kind of meeting. Senior managers, engineers, suppliers, customer service and marketing are assigned one task: Put together 4 lawnmowers themselves. It comes down to nuts and bolts - literally! As they work, these diverse teams realize that a universal bolt that was supposed to streamline production is causing more problems than it was supposed to solve. See how they use the 'magic of we' to find the solution. The Magic of We is one story, shown five times with five different intros and closings, each addressing a different topic area: Leadership, Teamwork, Problem Solving, Lean Manufacturing, Communication. Here is just a sample of the learning points covered:
The Leader's Guide provides step-by-step instructions for introducing activities, leading discussions, and making transitions between the video, group discussions, and exercises. It includes directions for presenting the workshop materials, along with suggestions for preparation, timing, and follow-up activities. Program Includes: DVD Or VHS Video, Leader's Guide (including reproducible participant handouts), PowerPoint CD-Rom, and 10 "Magic of We" Post-It Notes.
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 Hands-on experience is the name of the game with this unique spectrum of learning opportunities! This diverse collection of reproducible games and simulations makes learning a fun and participative way for employees to gain experience in the key concepts and skills essential to their success in the workplace. It is an ideal resource for trainers looking for a creative way to instill new ideas and skills, but who do not have the time to develop a new game on their own. This valuable assortment of 18 unique training games is ready-to-use and includes clear objectives, detailed instructor guidelines and reproducible materials for participants. Games and Simulations Cover
 Poor communication can create chaos in the workplace. The point is clearly illustrated as this award-winning video visits a newsroom and a hospital where miscommunication reigns. We guarantee you won't forget the lessons. This film helps you teach people how to speak and listen responsibly for essential results: quality of product, more error-free efficiency, higher productivity, smoother performance and better human relationships. After more than a decade as a best-seller, this film has been updated with a new infusion of training power so needed for the era of empowerment, diversity management and total quality. LEARNING POINTS:
 Carl, the long-winded accountant, is facilitating, but his audience and colleagues are far from listening to him. One is yawning, another is composing grocery lists, and still another is thinking of how to bail out. Carl's problem is just one of the many challenges a meeting facilitator must resolve - from handling difficult personalities sorting out objectives and plotting a clear course for action. Through this entertaining dramatization of a meeting, any meeting facilitator can meet, stand up to and resolve the difficulties. Learn to save time. Hold only necessary meetings. Start and end at the scheduled times and ask participants to come prepared. Communicate better and use company resources (such as time!) as efficiently and effectively as possible. How-To Training Points:
Added features and benefits of DVD training include:
How to Connect in Business...in 90 seconds or less is a fun and motivational training program that will teach your employees how to naturally make a genuine connection with everyone they meet. In business as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression are almost immeasurable. How to Connect in Business...in 90 seconds or less can have a life changing impact on customer relationships and sales success as well as every other personal relationship in your employees' lives. Program Includes: A 16 minute video or DVD, Hardback Book, 10 "Great!" Buttons, 10 Pocket Reminder Cards and 1 52-Page Leader's Guide
 Do Right II is the follow-up to the best selling motivational video Do Right. In Do Right II, Lou Holtz focuses on the importance of teamwork, the cornerstone of every individual and organizational success. Lou Holtz discusses the four fundamental factors at the heart of every successful team or organization:
Lou Holtz inspires listeners with a sense of teamwork, commitment to excellence, organizational loyalty, and personal dedication. Filmed in 1991, Do Right II continues to instill pride and dedication in executives, employees, students and athletes. Includes: 35 minute DVD or video
Do Right II is an extension of the award-winning motivational video Do Right, starring Lou Holtz. Holtz recognizes teamwork as the cornerstone to every successful organization. To succeed in the nineties, everyone in your organization needs to be working together toward a common goal. Each employee in your organization must be committed to everyone’s success. With this as your goal, you can establish an effective means of communication, utilize your employees’ diverse talents and empower employees to make sound decisions.
Includes: 35 minutes DVD or video
 Best-Seller! Purchase all four of Lou Holtz best-selling training programs for one low price. This package includes: Do Right - This best-selling program is the perfect vehicle to instill the spirit of teamwork, commitment to excellence, loyalty to the organization and personal dedication to success. (23 min.) Do Right II - focuses on the importance of teamwork, the cornerstone of every individual and organizational success. (22 min) If Enough People Care - In this motivational program, Olympic Champion Mary Lou Retton introduces Lou Holtz who shares his three play-like-a-champion rules: Do It Right, Do Your Best, and Care About Others. (28 min.) Do Right: The Plan - In Do Right – The Plan, Lou Holtz illustrates the way to apply these values to achieve individual and organizational success. Through trial and error, victory and defeat, every success begins with two things: a vision and a plan. Released in 2006. (35 min) Package Includes: 4 DVDs or 4 VHS videos You'll save $185.00 when you purchase all four programs - regular price $2,380.00
 Wherever two people get together to do a deal, there's the possibility that at least one will end up feeling cheated, angry or resentful, even though both set out believing that they could achieve a solution that would benefit each of them. The program plots the course of a negotiation from first meeting to successful conclusion, using the analogy of the developing relationship of two people. In the case of marriage, the aim is not for either side to win but to reach a mutually beneficial arrangement. Stage by stage the main characters negotiate their way to the altar in scenes that illustrate the training points defined by the presenter. The medium of video is unbeatable for demonstrating the various techniques and body language that can be employed and how emotional behaviour leads to totally unproductive rows. There are also textbook demonstrations of how to deal with threats and ultimatums and to overcome deadlocks. The benefits
Program includes: DVD(31 mins, Course leader's guide, Delegate worksheets on disk, Powerpoint slides/OHPs on disk and Self-study workbook on disk
Using feedback is a skill central to the success of any team and its leader. Everybody needs recognition when they are doing well and guidance when they could be doing better. The main video and course guide give clear guidelines for giving feedback: ask don't tell; describe, don't judge; focus on behavior, not personality; be specific; be constructive. It also explains how to receive feedback: be open, not defensive; listen and clarify; seek specific suggestions for doing things differently. A 'feedback skills pack' has 30 short video triggers to demonstrate and contrast specific skills, and to stimulate discussion about difficult situations. The benefits
Program includes: DVD(18 mins), Course guide and Quick guide
Featuring John Cleese People do need to know what is going on, especially if there's something afoot that could affect them personally. And once the rumour mill starts grinding it's very difficult to stop - and even harder to correct any misinformation once it has gained currency. The grapevine shows what can happen when people suspect the worst and start to make up things for themselves. One of the largest customers of a fictional company has called in the receivers; the MD has made contingency plans and is confident that new contracts will forestall the need for compulsory redundancies. The message that managers were to pass on was one of reassurance but the production head doesn't brief his team properly and their fears mount, fuelled by the fact that people in other departments seem to know more than they do. Only when a key member of staff hands in his notice does he realise his mistake and the importance of structured communication . The benefits
Program includes: DVD(28 mins), Course leader's guide, Delegate worksheets on disk, Powerpoint slides/OHPs on disk and Self-study workbook on disk
The In An Instant® Business Training Library contains six individual courses that have been updated to include new post-tests and closed captioning. Plus, each course in the library comes with a videocassette, DVD, audio CD, book and copies of the post-tests that may be reproduced. The In An Instant Business Training Library contains the following courses:
Each course with video, DVD, audio, book and post-tests (plus closed captioning) is $149.95; however, if you purchase the entire library the cost is $749.75. Save $149.95. These courses are terrific to start a new training library, or to augment an existing one.
Featuring John Cleese, Peter Capaldi and Jennifer Saunders. Release date: 1991
Techniques of assertive behavior are shown in action in a series of different settings from a management meeting to a one-to-one conversation between colleagues. Straight talking shows that the basic rule of assertive behavior is honesty and that it's usually for fear of the response that honesty is avoided. However, this fear is generally over-exaggerated. The video is highly reassuring on this point for anyone who has doubts about volunteering what they think - even when asked to do so. It also demonstrates why aggressive behavior doesn't work in the long run and why it's important to establish a negotiating position and stick to it. The benefits
Style: Humorous drama Program includes: DVD or VHS,(27 mins), Meeting break DVD, Course leader's guide, Delegate worksheets on disk, Powerpoint slides/OHPs on disk and Self-study workbook on disk
 Understanding how we impact others is the foundation on which to build effective communication and influencing skills. The Influencing Style Clock (ISC) will help increase self awareness and identify how to successfully influence others. Optional: Influencing Style Clock- 5 Pack This 32 item, self scoring assessment helps employees identify and improve the ways they influence others at work. It is a powerful tool for leadership training, team building, career counseling, personal development and sales training.
Joe Torre has managed one of the most successful teams in baseball history – the New York Yankees. During his remarkable managing career, Joe Torre has realized that success is not just about winning; it is a culmination of victories and defeats and what you learn from each opportunity. While slumps and setbacks are inevitable for teams and organizations, the true measure of success is how you respond to and bounce back from adversity. In Sacrifice is Not Just a Bunt, Joe Torre illustrates how to achieve individual and organizational success by cultivating a positive attitude, team communication and self-confidence. Joe Torre’s tremendous success in both his playing and coaching careers is a result of his steadfast focus on six guiding principles:
Sacrifice is Not Just a Bunt teaches audiences that individual success can be greater and more satisfying when individual goals are tied to team success. The more individuals contribute to fulfill team goals, the better the team or organization, and the greater the individual achievement. Joe Torre speaks not just about winning, but about the importance of learning from wins and losses. Sacrifice is Not Just a Bunt is ideal for building confidence, commitment, and collaboration in teams and organizations. Length: 35 minutes
This DVD training program will become your road map for developing the skills necessary to become a first-rate supervisor. You'll learn:
This enhanced DVD edition of The New Supervisor: Skills for Success is part of the In An Instant® Business Training Library. It comes complete with a DVD, video tape, closed captioning, audio CD, and a post-test that may be reproduced. It also includes a copy of the book The New Supervisor: Skills for Success by Bruce B. Tepper, which is part of the Business Skills Express Series published by The McGraw Hill Companies. Length: 48 minutes.
Humorous Drama Featuring John Cleese and Robert Lindsay A manager has made some poor decisions - making them himself, rather than using his team's experience. He learns the four stages of professional team decision thinking: asking the right questions, creating a choice of answers, looking at the dangers of each particular option and then weighing up the chances of success. The video is based on the book The Professional Decision Thinker by Ben Heirs, included with each purchase. The benefits
 Featuring John Cleese This collection of short humorous ice breakers focus on key business issues or skills and the mishaps and mayhem that can occur when things go wrong. The series features John Cleese and many others. The programs are designed for use as humorous meeting openers, breaks and/or meeting closers. Bosses From Hell! Colleagues From Hell!
Communicators From Hell! Customer service from Hell! Customers from Hell! Free Preview
Employees From Hell!
Interviewers From Hell! Public Services from Hell! Salespeople from Hell! Teams from Hell! The series includes the following programs: Bosses from hell! Colleagues from hell! Communicators from hell! Customers services from hell! Customers from hell! Employees from hell! Interviewers from hell! Public service from hell! Salespeople from hell! and Teams from hell!
 Trying to get the most out of the people and get them to go that extra mile isn't easy. Most employees will tell you that what affects their productivity more than anything else is their immediate supervisor. Set entirely in a manufacturing/industrial environment, Would I Work For Me? features frontline supervisors and managers in realistic situations. It follows the career of Tom, first as a newly appointed supervisor, and then as a more experienced manager who has learned from his mistakes. While watching Tom's evolution, viewers learn eight effective management skills that improve motivation, productivity and the bottom line. Supervisors and managers learn these Keys to Effective Management Practices:
Program includes: A 20 minute DVD or VHS, leader's guide and reproducible worksheets. * DVD contains PDF version of Leader's Guide and supporting PowerPoint graphics.
 These program are also available for online training. See details below. Request a free online preview! While the media has focused on the spectacular but very rare instances of lethal workplace violence, the reality in most workplaces is very different. We deal with daily occurrences of hostility, intimidation, harassment and other damaging behavior. The perpetrators are employees, managers and customers. So are the victims. They are us. Unlike the rare, extreme cases, the more common manifestations of workplace violence take a daily toll on most workplaces. The Respectful Workplace is a resource designed to help organizations put an end to this other violence - the destructive conflicts that affect us all. Series Objectives The Respectful Workplace is a 3 part training series designed to help organizations address the behavioral and values issues that can allow conflicts to escalate. The series treats workplace violence as an outgrowth of hostility, harassment, bullying and intimidation which has not been effectively dealt with and arms employees and managers with the tools they will need to ensure respectful workplace relations. Program Contents:
Each program in The Respectful Workplace series includes several dramatizations designed to help focus and stimulate discussion. There are 10 of these scenes. Support Materials The Respectful Workplace series comes with a comprehensive Facilitator's Guide. Handout pages are incorporated in the guide. Trainers need only to decide which topics would be relevant for individual distribution and which to copy as transparencies. With the purchase of this series, QMR grants you license to make as many copies of the Facilitator's Guide or the handout / transparency pages as you need for your organization. Online Training Option: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
Request a free online preview! Diffusing Hostility through Customer Service (25 minutes), takes a strong customer service training approach to the issue of working with hostile customers. Important communications skills are taught which will help employees turn difficult customer service challenges around. However, where abusive customers cross the lines of acceptable behavior, employees are empowered to put their physical and emotional safety first. Key Learning Points:
Includes: 25 minute DVD or Video & Leader's Guide Online Streamed Video Training Option Includes:
Online Training Pricing:
 The Negotiation Sourcebook, Second Edition focuses on the needs of active negotiators&emdash;those people asked daily to negotiate with vendors, government officials, and others. The articles cover a cross section of these negotiations and will help to fill in the gaps for those situations that your negotiators may have only limited experience in addressing. There are also a number of articles that provide a theoretical framework for the process, since more than technique is needed to be an effective negotiator. Because we do not negotiate in a vacuum but within the context of a relationship, each of these articles leans towards the problem-solving or collaborative approach. Unfortunately, not everyone readily accepts this model.
Produced - 1994 This pack offers the following training for managers: giving the team direction and information that will allow them to do the job in their own way; managing conflict constructively by helping the team resolve its problems; recognizing team strengths and encouraging others to see them; praising achievements and championing the team to outsiders; and monitoring the team's progress, giving feedback and coaching when necessary. The benefits
Program includes: DVD - drama based (27 mins), DVD - documentary based (37 mins), trainers guide, participants guide and handouts.
 This program features Dennis Franz, star of TV’s hit series NYPD Blue! Dramatizing the story of a manager who learns the value of feedback, it shows how positive enforcement can motivate even the most difficult employees!
Added features and benefits of DVD training include:
Length: 20 minutes
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