 |
 Communication Skills Release - 2007 Communication is the foundation for everything we do in the workplace. It happens every day, all the time. This program identifies the seven communication breakdowns most likely to undermine organizational success, and gives tips on how to avoid them. Most employees never receive training in the development of their communication skills. Even more importantly, employees aren't provided with the knowledge and skills to help them avoid the frequent communication problems that arise. The good news is that the most common communication potholes in the road can be easily spotted and avoided. Illustrated in this program are Seven Common Communication Breakdowns:
Program inlucdes: A 18 minute DVD or VHS, Leader's Guide, PowerPoint Presentation on disc and 10 Employee Handbooks (additional copies sold in packs of 10 for $29.50)
For the first time, we have as many as five different generations together in the workplace. Please Respect My Generation! bridges the gap between them and shows audiences how to avoid conflict and increase productivity in their generationally diverse workplace. By learning about life experiences, values, and ideas of all five generations, participants gain a better understanding of their coworkers as it relates to their own experience and behavior. For example, learn what our newest generation, Generation 9/11, and our oldest, the Traditionals, have in common. Both managers and employees will gain insight and learn simple dos and don'ts when dealing with coworkers of different generations. All five generations discuss their own generational traits and that of their coworkers. Learn to communicate better, deal with change, increase productivity, and develop a more respectful workplace. Please Respect My Generation! 5 Generations at Work integrates respect and unity at work for people at all stages of life. Key Learning Points:
DVD which includes Meeting Opener, Facilitator's Guide and Reproducible Participant Materials plus Customizable PowerPoint Presentation on CD-ROM. 23 minutes
Avoid embarrassing errors and make your best impression on customers and colleagues. Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence. Learn about:
• Email etiquette and best practices.
• Openings and closings.
• Proper formatting and subject lines.
• Grammar and punctuation.
• Writing “bad news” emails.
• Email customer service.
No matter how long you’ve been using email, you’ll learn some very important guidelines in this video—guidelines that will protect you from catastrophes and ensure your messages are professional, every time.
Format: DVD
 Nothing saps productivity and morale more than workplace turf wars. Oftentimes the origins of these battles can be traced directly to the inability of workers to communicate with each other—and today this is especially true when it comes to older and younger workers. All too easily, generational conflicts can escalate into all-out turf wars when the old won’t adapt new ways and the young won’t pay their dues.
Understanding what drives each generation is the first step in bridging this generational divide. When employees understand how different personalities and styles can work together in a more harmonious, team-centered environment, productivity will increase and morale will improve. Coaching employees to be helpful, not hurtful, and flexible, not rigid, gets your workers thinking and acting like a team. Join us on July 28 for an in-depth webinar—learn from our seasoned presenter what it takes to build intergenerational communications at your workplace. Bring along your managers, supervisors, coaches, and mentors to let them hear firsthand how to communicate across generations and bring your organization to peak performance! You and your colleagues will learn: Phyllis Davis is the president of Executive Mentoring and Coaching, Inc., based in San Diego, California. Davis teaches the finer points of business vital to a company’s success, focusing on the importance of creating trust and personal accountability in American business today. Davis has spoken before such groups as City National Bank, Global Ethics Conference, UCLA Alumni Association, QWest, E!Network, UCLA Alumni Association, City Club on Bunker Hill in Los Angeles, Los Angeles County’s Personnel Director’s Committee, Century City, California Bar Association, City Club of Washington, D.C., American Society of Industrial Security, Pyramid Club in Philadelphia, Sabre, and many more. She believes in putting the human touch back into business and works with a number of organizations on improving their intracompany communications. Approved for Recertification Credit This program has been approved for 1.5 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI), in the subfield of strategic management. For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org. The use of this seal is not an endorsement by HRCI of the quality of the program. It means that this program has met HRCI's criteria to be pre-approved for recertification credit. How Do Webinars Work? A webinar is remarkably cost-effective and convenient. You participate from your office, using a regular telephone and a computer with an Internet connection. You have no travel costs and no out-of-office time. Plus, for one low price, you can get as many people in your office to participate as you can fit around a speakerphone and a computer screen. Because the conference is live, you can ask the speakers questions - either on the phone or via the webinar interface. You will receive access instructions via e-mail three days before the event and the morning of the event. Your conference materials will be included in these emails for you to view, print, and download prior to the event. They are also available on the webinar interface when you log in.
An outstanding source for training activties relating to employee empowerment. Today most executives and managers need to have an international business and cross-cultural perspective. 50 Activities for Achieving Cultural Competence includes 50 training activities and self-development exercises to prepare your personnel for international assignments and develop better understanding of cross-cultural communication. Compiled by a team of experts from around the world, these ready-to-use activities have been tested and refined for a wide variety of international businesses and organizations. They are ideal for both preparing people to work, market, negotiate, and otherwise do business with people in Asia, Latin America, and Europe and for preparing foreign nationals to work in the United
 Do you want to be a better communicator? You're not alone if you've ever had a tough time getting through to someone. Do you want to be a better communicator? You're not alone if you've ever had a tough time getting through to someone. One of the biggest problems in business today is getting along with and communicating with others. And it's one of the top reasons why most people are limited in their relationships and limited in their ability to communicate well on or off the job. Scientific research shows that people communicate, think, and behave differently. But, when large numbers of people were analyzed research has shown that they generally fall into four categories called behavior or communication styles:
In Part One of this three-part video program you'll learn about these four behavior styles and what's included in them. Part Two teaches you how to identify these styles in others. Part Three talks about how to change your behavior to better communicate with others - what is called being FLEX-able - able to flex out of your style and into the other person's style. Do you remember the golden rule? "Do unto others as you would have them do unto you." The golden rule would be great if we were all the same style. But because people are different they want and need to be treated differently. This program teaches you to become FLEX-able and introduces you to The Platinum Rule - "Do unto others as THEY want to be done unto." Program Highlights:
Program includes: 22-minute DVD, Comprehensive Leader's Guide, and 10-pack of Participant Guides
Length: 20 minutes This course teaches the importance of speaking up and communicating when you are aware of a misstep, why it is everyone's responsibility, and how organizations can most effectively draw out the issues. Dr. Marianne Jennings educates on the importance of speaking up through data, personal research on whistleblowers, and real-world examples.
 Best-Seller! Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization. When the phone rings, your employees have only a few seconds to set a tone. To communicate that your company listens to customers and gives them what they need- every single time they call. Those who answer the phones are speaking for everyone in the company. Make sure they have training. This program teaches the following telephone courtesy skills:
Duration: 20 Minutes
Conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee absenteeism and turnover.
While acknowledging common sources of conflict, this entertaining video provides eight specific, reliable solutions: skills that help you put aside your differences, control your emotions, and move forward.
Learn these solutions:
• Responding with empathy
• Active listening
• Setting a limit
• Finding something to agree with
• Using “I” language instead of “You” language
• Disengaging to cool off
• Appealing to mutual self-interest
• Attacking the problem, not the person
Now, it is true that there are many things you CAN’T control when you are dealing with your coworkers or colleagues. But there are skills you can learn to keep disagreements constructive and resolve conflicts in a positive way. The most important thing to keep in mind is that resolving conflict is not about one person proving the other person wrong. Resolving conflict is about working WITH the other person to solve the problem and maintain the relationship.
Bottom line: there will always be conflict. The secret is learning to manage it successfully. Doing so empowers you to take control of your life—and career.
Includes: This 50-page booklet accompanies the video and provides the opportunity to take a pre-test & post-test to evaluate knowledge of conflict resolution, understand common sources of workplace conflicts, grasp negative consequences, learn easy-to-use techniques, and much more!
Format: DVD
Duration: 17 Minutes
 Often, employees don't really know WHAT they are supposed to do, or they don't really know HOW… Or they actually think they ARE doing it, or they think something ELSE is more important. This staff coaching video provides clear guidelines that will help you improving employee performance through mentoring and providing direction and feedback. There are four key steps to effective employee coaching:
This management training video shows you how to apply these essential performance coaching steps in productive ways that include your employees in the process. You'll learn to communicate specific expectations and to remove any obstacles that get in the way. And you'll learn techniques for further improving employee job performance through inspiring and mentoring employees who are already doing well—by pointing out what they could be doing even better! Formats: DVD
 Be ready to anticipate the moment. Feel the goals and aspirations of your audience and make the presentation of your life! Divided into three sections—planning, writing and giving a presentation, The Basics of How to Plan, Write and Give a Winning Presentation! will help you overcome the “presentation jitters” and deliver what the audience expects—a great speech! Includes DVD and 75 Ways to Improve Your Next Speech book. 30 minutes.
 This collection of experiential activities in game format will enable trainers and facilitators to make effective use of the outdoors as a vehicle for learning. It contains sixty-three creative games that can be conducted easily and safely with a minimum of materials and preparation. Many of the activities can be run equally well indoors. Each activity is presented in a standard format that includes a summary, a statement of objectives, a note of any materials required, time requirements, and detailed guidance on the effective use of the games in training. The games vary in length from a few minutes to over an hour. Together they provide a rich store of adventure, energy, and memorable learning. Games Teach
 Hands-on experience is the name of the game with this unique spectrum of learning opportunities! This diverse collection of reproducible games and simulations makes learning a fun and participative way for employees to gain experience in the key concepts and skills essential to their success in the workplace. It is an ideal resource for trainers looking for a creative way to instill new ideas and skills, but who do not have the time to develop a new game on their own. This valuable assortment of 18 unique training games is ready-to-use and includes clear objectives, detailed instructor guidelines and reproducible materials for participants. Games and Simulations Cover
 When it comes to speeches, preparation and presentation go hand in hand. But more than just showing you how to give a great speech, this best-selling video can make you a better communicator in any speaking situation. Learn how to connect with your audience, how to become an expert on your topic, and what you can do to keep your nerves in check. And the biggest lesson this program has to teach is that practice—anywhere and everywhere—is the key to building your confidence when speaking in public. $159.99 [Add to Cart] Today's leaders must connect with their audiences in substantive ways that go far beyond the giving of information. Leaders must be able to motivate audiences to commitment, not merely to compliance. Terry Pearce explores and demonstrates ways in which a leader can elevate a speech into a more powerful and ultimately productive experience—for the speaker as well as for the listener. Program Highlights
 One of the greatest fears for most individuals is making a presentation in front of one person or an entire group. The fear is real and, for many, it can be devastating to an otherwise promising career. Now, with this 30-minute training program, you'll learn to develop the skills necessary to make every presentation a total success. You'll learn how to: overcome jitters; appear calm and composed; deliver what audiences expect; and much more. Order now and improve your skills in the crucial activity of making presentations! Includes: A 30 minute DVD, 97-page book and audio CD Online Training Option: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
Online Training Pricing:
 This program is also available for online training. See details below.
There is nothing like good writing. Good writing may stretch our imaginations. And, yes it may be difficult and time consuming. But the ability to communicate clearly and succinctly and have people understand what we are saying is critically important both in our business and personal lives. The Write Stuff DVD training program provides a practical how-to guide to help you become a better writer-both professionally and personally. In this truly non-threatening training program you'll learn:
"The Write Stuff" video training program comes complete with a DVD, audio CD and book that contains numerous vignettes and graphics to help you learn more quickly and easily. If you want to improve your writing, this program is a must! We hope you will give it a try.
Program Includes: A 39 minute DVD, book and audio CD. Online Training Option: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
The Five Secrets of Communication: Business Edition - DVDNew Release! Produced - 2009 This breakthrough-training package includes a 47-minute DVD that provides easy, step-by-step lessons illustrated by videos of President Obamas own speeches. Presented by renowned communication expert Richard Greene, the creator of the 5 Secrets, the package is enhanced by multimedia supporting materials and is designed to quickly advance the presentation and public speaking skills of all participants. Employees that have the consistent ability to inspire and unite, to convey a vision of accomplishment and stimulate action in pursuit of a goal, and to articulate the companys mission and future, are invaluable assets in moving your organization forward. Mr. Greene has coached world leaders, CEOs and CFOs of Fortune 500 companies to strengthen their skills in business and personal communication, message development, media training, speech writing. He has demonstrated remarkable results in helping clients overcome the fear of public speaking, a service he provided to Princess Diana in 1996. In this DVD he demonstrates how every employee can learn and improve their communication with co-workers, customers and clients, while at the same time strengthening their connection with and commitment to the organizations mission. Includes: DVD, CD Support Package Includes: Facilitators Guide, Participant Workbook, PowerPoint Presentation and Reminder Cards Length: 47 minutes Category: Communication Leader's guide and other materials:
The Five Secrets of Communication: Business Edition - DVD $495.00 [Add to Cart] [View Cart] The Five Secrets of Communication: Business Edition - 7 Day Preview $0.00 Being able to give and take criticism is an essential part of every job. In this popular video, two employees have communication issues that affect the entire company. Their supervisor shows them how to approach each other with criticism that produces results while taking the other person’s feelings into consideration. They also find out how to accept criticism by turning it into a chance to learn and understand that a problem exists. Better communication among coworkers equals improved relationships and higher productivity, turning criticism into a positive experience. In this communication DVD, you'll learn:
Duration: 21 Minutes
Includes - Free Study Guide
 This collection introduces the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity. Part One includes 25 interactive group learning activities to explore conflict and provide practice in skills that help to resolve it. Part Two consists of 25 individualized exercises and assessments that are ideal for pre-work prior to group training sessions, or they can be distributed to participants for their own self-development. Includes: 300 Page Activity Manual
An old philosopher once said: "One mouth, two ears," meaning (we think) that we should listen at least twice as much as we speak. It seems so easy to do and yet it can be oh so difficult. In this video program you'll discover the basic principles and techniques needed to become an active listener and better communicator in both your business and personal life. You'll learn to handle the tough situations by really understanding what has been said. You'll have the confidence needed to solve the difficult problems and react without misunderstanding. Persuasion is also a part of listening and you will learn how to become even more persuasive just by listening correctly. You'll develop the skills necessary to become a level one listener (the best!) and an understanding communicator. This enhanced DVD edition of Succeed By Listening is part of the In An Instant ® Business Training Library. It comes complete with a DVD, video tape, closed captioning, audio CD and a post-test that may be reproduced. It also includes a copy of the book Listening, That Forgotten Skill. Length: 35 minutes.
Call it persuading, negotiating or convincing. Ethical influence is the foundation of successful leadership, management, sales, and customer service. Robert Cialdini has spent his career systematically studying the psychology of influence. In this video, he reveals what lies at the heart of his findings: the six principles of influence that form the basis of effective, persuasive appeals. These principles—reciprocation, scarcity, authority, commitment, liking, and consensus—may seem like the jargon of social scientists, but Cialdini brings them to life. In this dynamic presentation, Dr. Cialdini provides clear step-by-step examples of behaviors that you can put to use daily to increase your influence. You will learn why you say yes to some offers, simply based on the way they are presented. And you'll learn how to defend against offers that you're really not interested in, no matter how effectively they're presented. $129.99 [Add to Cart] Produced - 2008 Free Online Preview The "little things" are behaviors we all use, intentionally and unintentionally. They can make our organizations highly productive or erode their power, innovation and productivity. Designed by a pioneer in the field of diversity and inclusion, Little Things Mean A Lot™ shows how the ways we value and devalue our colleagues impact our workplace and its effectiveness. This program combines a compelling business case with practical strategies individuals, teams and leaders can use to counter microinequities while building high performance work environments. Learning Objectives:
Program includes:
Brigid Moynahan, founder of The Next Level, Inc., has designed and delivered more than 800 corporate programs in the US and internationally. A pioneer in addressing inclusion issues in organizations, her work has been profiled in Working Woman Magazine, Chief Learning Officer, Diversity, Inc., the Wall Street Journal, the Catalyst Awards and the Conference Board.
 In business or otherwise, you probably do some form of negotiation every single day. But are you getting the most that you can out of it? This award-winning program follows talks between a baseball park and the team that might move there. As they negotiate, you’ll learn when to go after what you want, when to back down, and when to walk away entirely. Once you’ve got the skills to strategize and make offers, you can even sweeten the deal by improving upon agreements after you’ve reached a settlement. Includes - Free Study Guide Also available in Spanish
 This new Communication Library allows you to improve your communication skills in a short period of time at a most reasonable price. The following new titles are included in the set:
Includes 5 DVDs, 5 CD audios and 5 booklets (5-Volume Set) Free Ground Shipping!
This program is for anyone who wants—or needs—to improve his or her day-to-day business telephone techniques. It covers: the need to plan calls; the advantages of scheduling calls; ways to avoid telephone tag; techniques for organizing calls; and tips for becoming an effective listener. The aim of the program is to teach viewers to be their company’s goodwill ambassador whenever they make a call. (15 minutes) Produced - 2004
Giving feedback to your subordinates can improve their performance and make you look better as a leader and manager. Receiving feedback can enhance your career and make your job more rewarding. Yet, in most organizations, there is a two-way conspiracy of silence that subverts honest feedback and causes a downward spiral of maladaptive behaviors: procrastination, denial, brooding, jealousy, confusion, blame and self-sabotage. Strober and Jackman detail a road map for moving out of the fear and anger that lie beneath these behaviors, and into a mode that encourages open communication. They provide a four-step process for actively pursuing the feedback you need, and methods for giving feedback that allow you to feel comfortable and in control, whether the message is negative or positive. $129.99 [Add to Cart] Best-Seller! Communication plays such a big part in our lives today. Yet sometimes we get busy and forget just how important communication is to our success, relationships and happiness.
Length: 55 minutes Explore the problems bedeviling the ethics-building efforts of organizations through this trilogy of programs from Dr. Marianne Jennings. The courses examine pressing topics, including the flaws of the gray-area myth, a lack of understanding why ethics matters, the culture of silence and fear of retaliation, and the pressures that compromise ethical decision-making. Using eye-opening stories and real-life examples, the programs provide strategies that can help you address, if not resolve these issues. Ethics Is A Competitive Advantage builds a strong case for why ethics matters and explains why the gray-area myth is detrimental to business; Speaking Up Without Fear explains how you can get around the culture of silence and draw out the issues in other ways; Ethical Leadership: Tone at all Levels explores how people can handle the pressure and how every employee sets the tone of an organization's ethical culture in word and deed.
 When it comes to communication, speaking is the easy part; it’s listening that’s hard. There are many things that can affect the way you listen: culture, age, personal history, even your current mood. Once you recognize this, you can start to observe the way you listen—“listen to your listening.” This popular video will show you how to break free of your patterns, and not only hear but understand what people are saying without your preconceptions getting in the way. $169.99 [Add to Cart]
|
Business Training Media, Inc.TM
4108 Hayvenhurst Drive, Suite 101 Encino, CA 91436, USA |
