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 Communication SkillsBusiness Training Media offers a wide selection of communication skills training programs. We also offer Online Communication Skills Training Programs for employee training and development.
2007 Release! Communication is the foundation for everything we do in the workplace. It happens every day, all the time. This program identifies the seven communication breakdowns most likely to undermine organizational success, and gives tips on how to avoid them. Most employees never receive training in the development of their communication skills. Even more importantly, employees aren't provided with the knowledge and skills to help them avoid the frequent communication problems that arise. The good news is that the most common communication potholes in the road can be easily spotted and avoided. Illustrated in this program are Seven Common Communication Breakdowns:
Program inlucdes: A 18 minute DVD or VHS, Leader's Guide, PowerPoint Presentation on disc and 10 Employee Handbooks (additional copies sold in packs of 10 for $29.50)
 Do you want to be a better communicator? You're not alone if you've ever had a tough time getting through to someone. Do you want to be a better communicator? You're not alone if you've ever had a tough time getting through to someone. One of the biggest problems in business today is getting along with and communicating with others. And it's one of the top reasons why most people are limited in their relationships and limited in their ability to communicate well on or off the job. Scientific research shows that people communicate, think, and behave differently. But, when large numbers of people were analyzed research has shown that they generally fall into four categories called behavior or communication styles:
In Part One of this three-part video program you'll learn about these four behavior styles and what's included in them. Part Two teaches you how to identify these styles in others. Part Three talks about how to change your behavior to better communicate with others - what is called being FLEX-able - able to flex out of your style and into the other person's style. Do you remember the golden rule? "Do unto others as you would have them do unto you." The golden rule would be great if we were all the same style. But because people are different they want and need to be treated differently. This program teaches you to become FLEX-able and introduces you to The Platinum Rule - "Do unto others as THEY want to be done unto." Program Highlights:ul> Program includes: 22-minute DVD, Comprehensive Leader's Guide, and 10-pack of Participant Guides
 Produced - 2006
Working internationally is difficult and demands special skills to ensure success. However, highly effective managers and professionals often under perform when working with people from different cultural backgrounds, who do not share the same values and working practices. This challenge is yet more complex in multicultural teams where managers are required to build relationships and achieve business success across a number of different realities, values and perspectives.
The benefits
Program includes: DVD (35 & 42 min version), with English and Italian subtitles, facilitator guide, self-study workbook and trainer's resources CD-ROM
 Poor communication costs money. And it's not just money that's wasted; it's energy, enthusiasm for the job and relationships as well. In this age of empowerment and shared accountability for the bottom line, everyone must take responsibility for communicating clearly. This video demonstrates four practical, effective techniques for improving communication in the workplace: making yourself clear, adding reinforcement, becoming an active listener, and finding hidden messages. The video also dramatically illustrates how expensive a careless communication error can be. The cumulative cost of these sometimes small, sometimes devastating errors can chisel away at a company's profitability. Using the skills demonstrated in this video, viewers will communicate more clearly and reduce unnecessary costs in time, morale and money. Program includes: A 19 minute DVD or VHS(available in English and Spanish), 32 page comprehensive training leader's guide with reproducible worksheets. DVD contains PDF version of leader's guide. (Guide and PowerPoint files available as a download.) DVD is subtitled.
 Raise your team’s effectiveness with Tall Ships, the fast-paced simulation that challenges teams to race against the clock — and others teams — to build the tallest ship mast at the lowest cost. Participants learn about and practice the 7 skills critical to effective team performance: Clarity, Capability, Collaboration, Commitment, Communication, Continuous Improvement, and Creativity. The Scenario The Seven Seas Company has selected your company to collaborate with them in an attempt to win a lucrative contract for designing and building a tall ship. But your company must first demonstrate that it can successfully perform the “Seven C’s” upon which The Seven Seas Company is founded. Can your team rise to the challenge to win the deal? How It Works Three game rounds reveal the team dynamics that impact team effectiveness. In Round 1, teams are asked to assemble the tallest ship mast possible in the least amount of time. Lessons learned from this round are discussed and applied to the Seven C’s model. Round 2 challenges teams to rethink their strategy and build yet a taller mast in the same amount of time, but at the lowest cost. Following a team performance assessment and debrief, teams make one last attempt at the task, assembling the mast according to new specifications and requirements. Finally, an action-planning phase provides teams and team members with an opportunity to improve their performance. Uses for Tall Ships Perfect for both newly formed and intact teams, Tall Ships can be used as a stand-alone learning event, integrated into a larger training initiative, or adapted to address such topics as leadership, change management, quality awareness, process improvement, and safety awareness. What to Order/Product Contents Each Complete Game includes materials to simultaneously train 3 teams of 5-7 participants. All parts except for the Participant Guides are reusable. Participant Guides Refill 5-Packs are also available for individual purchase. For larger groups, order one Game Pack for each additional team of 5–7 participants. The Tall Ships Complete Game includes:
The Tall Ships Extra Game Pack includes:
Participant Guide features:
 Sorting out how communication impacts organizations can be difficult. Communication is so pervasive in organizational work that we often overlook it as a source of problems. Communication Derailed helps you tackle even the most challenging communication problems in today’s organizations. This popular simulation game challenges individuals to work in groups to design and/or construct a toy out of flexible toy pieces. Three modules – which can be run independently or in a series – demonstrate the profound impact of poor communication – and then teach the skills needed to communicate more effectively. The Scenario
You work for the product development team at a toy company. Your team is asked to create a prototype for a new and different toy. You receive instructions from the CEO. Lateral Module:
Organizational Stress Module: Learning Outcomes
How It Works Participants work in groups to design and/or construct a toy out of malleable toy pieces. Each module takes 2-3 hours to complete and follows the same general framework, which consists of 5 parts: poor communication, midpoint debrief, effective communication, final debrief, and action planning. Uses for Communication Derailed Communication Derailed can be used as a stand-alone learning event or integrated into a larger training initiative.
Designed to help new or existing teams to anticipate potential communication problems or surface current problems, this module teaches groups how to negotiate shared meanings, give and receive direct feedback, and share information freely. The module can also be used for general team communication skill building with participants who do not work together. Number of participants: Up to 3 groups of 4–7 people
Lateral Module
Organizational Stress Module What to Order/Product Contents Each Complete Game includes materials to simultaneously train 3 teams of 4-8 participants. All parts are reusable. For larger groups, order one Game Pack for each additional team of 4-8 participants. Our Customer Service Team is available to assist you with determining your training material needs. The Communication Derailed Complete Game includes:
Optional Extra Game Pack The Communication Derailed Extra Game Pack includes: Reusable game parts for one extra team of 4-8 participants
 Produced - 2007 Assertive behavior means saying what we want, need, feel, think or believe in ways which are direct, honest and appropriate, but also respects the rights of those we are addressing - treating ourselves and those we work with as professional adults. It's the balance between passive and aggressive behavior. Passive behavior has the advantage of avoiding confrontation but fails miserably at getting what you want. While aggressive people often appear to be successful, they rarely win the willing co-operation of their colleagues in the long run. Being assertive, on the other hand, is much more advantageous. Assertiveness does not conflict with listening and accepting the views of others, such as a colleagues or customers, and is more likely to lead to a satisfactory solution to any problem. By behaving more assertively your staff can be more positive, more creative and better equipped to get their job done effectively. This new program looks at:
The techniques of assertive behavior are shown in the new program in a series of real life situations from in an office, within meetings, to even in a hospital looking both at the wrong way and right way scenarios. Program Includes: DVD (28 mins), DVD extras (10 mins)
Produced - 2007 As the leader of any group, problems are inevitable. So…how do you react? Do you lead with your gut…or your head? This is the dilemma that the host of Managing Me grapples with. When problems arise at work, he can choose to react with either impulse or reason. As each situation plays out, the better reaction is clear. Viewers recognize that how you react often has a far greater impact—on morale, on retention, on productivity—than any specific problem ever could. The key to managing other people is learning how to manage you. Key Learning Points:
Includes: DVD, 28 page comprehensive training leader’s guide with reproducible worksheets. DVD contains PDF version of leader’s guide and supporting PowerPoint graphics.
 It’s no secret that we live in a world full of negativity. It seems like everywhere we turn, we’re confronted by difficult, negative people, with their shaking heads, thumbs down, brush-offs, closed doors, and put-downs. Negativity surrounds us — in our workplaces, in our communities and places of worship, in government, in social settings, in schools, and even within our families. Dealing with negative individuals is one of the most common problems that people complain about. But that’s only half the story ... sometimes it’s our own negativity that stands between us and success. Our pessimistic thinking, apathy, and over-cautiousness can be bigger barriers than everyone else’s negativity combined! Some days we wonder, “Why bother?” Trying to find happiness and success in an endless landscape of negativity is just too hard, it often seems. Sound familiar? If so, we have good news for you: Help has arrived! Understanding the sources of negativity — both our own and others’ — is essential for people to work together effectively. This video-based training program is designed to help workshop participants develop skills for their own journeys in the Land of NO — overcoming others’ resistance, roadblocks, and rebuffs. The video provides simple, how-to instruction that's both practical and entertaining. It will help participants deal with negativity faster, more effectively, and with a lot less discouragement and despair.
 Produced - 1998 Free PreviewAbout the program Everyone can improve their written communication skills. This training pack succeeds in explaining the techniques required to get your point across in writing clearly and persuasively, even if you are not a natural writer. Nisha coaches two of her colleagues: Marcus who is struggling to write a letter and Alan who I trying to write an email. Nisha explains the importance of uncovering the 'purpose of writing', which is what they hope their written communication will achieve. She encourages them to construct a plan in order to ensure they include everything they wish to say. She also reveals how to draw a spider diagram, which requires them to order their points to ensure they flow in a logical sequence. She then reviews Marcus's and Alan's first drafts, explaining how to improve their writing with some fine tuning The summary section of this video recaps the learning points and offers tips on the importance of:
Program includes: DVD (20 mins), trainer's guide and self-study guide.
Violence and aggression at work can be emotional as well as physical. This powerful drama, based on the research of specialist consultant Roy Braithwaite, will help people manage aggressive situations at work by seeing how such behaviour is expressed. It covers the body language and verbal indicators of aggression, diffusion techniques and preparation and ideas for reducing risk and preventing violence. Written materials also provide information and exercises on levels of acceptable behaviour, causes of aggression, anger and its constructive use, assertive communication and body and verbal language from a multi-ethnic perspective. The benefits
Program includes: DVD (39 mins)
Produced - 2007 Just one person speaking up can inspire others to do the same. What do you do if someone you care about is the target of demeaning stereotypes? What if you are being demeaned or stereotyped? How often do you speak up on behalf of respect? This new program, based on the book by Leslie Aguilar, can be used for training on Diversity & Inclusion, Communication, Teamwork and Leadership. Why is OUCH! important? Staying silent in the face of demeaning comments, stereotypes or bias allows these attitudes and behaviors to thrive. This undermines our ability to create an inclusive workplace where all employees are welcomed, treated with respect and able to do their best work. Yet, most employees and leaders who want to speak up don't know how. So, we say nothing. What Does OUCH! do? In a unique and powerful way, viewers will experience the impact of stereotypical comments, explore why people don't speak up against stereotypes and other biased behaviors, and learn six techniques for speaking up without blame or guilt. OUCH! Learning Objectives:
Program includes: 12 minute DVD or VHS video, Speaking Up Activity 5 min., OUCH! That Stereotype Hurts with vignettes 13 min., CD-ROM with Leader's Guide, Powerpoint presentation, 1 OUCH! book and 10 OUCH! reminder cards
 This course is also available for online training, see details below.
Communicating Non-Defensively shows five essential skills that promote a productive work environment. Viewers gain a clear understanding of why all people are naturally defensive, as well as learn the symptoms and consequences of inappropriate defensiveness. This video shows that we all must be responsible for how we deliver AND receive messages. Communicating Non-Defensively shows how to disengage from a defensive position, how to empathize and disarm a defensive person, how to inquire and focus on the issues, how to disclose ones own needs and goals non-defensively, and how to depersonalize the issues. Participants will learn to:
Program Contents: A 19 minute VHS or DVD, Leader's Guide, sample Participant's Workbook.
Online Training Option:
 This program is also available for online training. See details below. If you write well, you will often do well. It's that simple. But many of us haven't taken a writing course since high school or college. When we sit down to write, we confront a frustrating, time-consuming task. Words and meaning elude us. Precious hours march by as we stare at a blank computer screen. Don't despair. You don't have to be a best-selling author to write clearly and effectively. You just need to follow the program in Writing for Business Results. This clear-cut, non-threatening approach gives you the principles you need to make your writing powerful, interesting and relevant to the reader. You'll improve all aspects of your business writing from memos to e-mails to detailed annual reports by learning how to:
Sharpen your pencils, fire up your computer, and write for results! This new training program comes complete with a DVD, CD audio and copy of the book Writing for Business Results by Patricia E. Seraydarian, which is part of the Business Skills Express Series published by The McGraw-Hill Companies. 25 minutes. Online Training Option: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
Online Training Pricing:
 Improve all key communication skills within the context of achieving team goals. This workshop systematically presents core communication skills such as active listening, giving and receiving feedback constructively, and reacting to others' ideas. Workshop Includes:
Time Required: 4 hours
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