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Conflict Resolution

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Twelve Angry Men: Teams That Don't Quit - DVD

Twelve Angry Men: Teams That Don't Quit uses selected clips from the classic movie starring Henry Fonda and a stellar supporting cast. It presents a vivid example of a team fighting its way to success. In scene after scene, we watch the intense interactions among members of a jury in a murder case. Charged by the judge to do your duty, this team of jurors must determine whether the accused is guilty or not.

This innovative video highlights five important concepts of great significance to our life at work:

  • Open inquiry
  • Accepting responsibility for making a decision
  • Equality of team members as participants in the process
  • Value of conflict in uncovering ideas and new information
  • The essential role of diversity in making effective decisions

The program is narrated by Dr. Margaret Wheatley, former professor of management at Brigham Young University and author of several best-selling books on leadership and organizational behavior. Dr. Wheatley shows us the parallels between the dramatic confrontations we see on the screen and certain behaviors familiar to work groups.

Length: 22 minutes, includes Leader's Guide.

  • Twelve Angry Men: Teams That Don't Quit - DVD $795.00 [Add to Cart]
  • Twelve Angry Men: Teams That Don't Quit - DVD Rental $275.00 [Add to Cart]
  • Twelve Angry Men: Teams That Don't Quit - Preview $0.00 [Add to Cart]
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Learning from Conflict - Book

Learning From Conflict offers ready-to-use, fully reproducible activities for training in recognizing and resolving the major causes of conflict.

The structure of the book is derived from Dr. Hart's Learning From Conflict Model, a simple, clear model that gives basic guidelines for applying its techniques to the specific needs of the participants. Instructors will learn how to help others accurately name their patterns of conflict, understand their reactions, identify the causes, prevent conflicts from developing and escalating, and apply conflict resolution techniques.

Learning From Conflict is written for trainers, facilitators, team leaders, and educators. The numerous, fully reproducible sample training designs, case studies, and activities can be applied in a variety of training situations, including communication, supervision, and interpersonal relationships.

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Expanding Personal Influence & Negotiation Skills: Facilitation Kit

Understand Which Strategies To Use When

To succeed in a world of rapid change, strategic alliances, and cross-functional work teams, leaders must possess more than one personal management style. In difficult situations especially those where responsibilities surpass authority and powerful interpersonal skills can make all the difference. In Expanding Personal Influence And Negotiation Skills, participants learn how to build their personal influence and apply negotiation techniques appropriately and effectively.

Skill-Based Program Content

  • Assessing your influence base
  • Choosing influence-gaining actions
  • Identifying ways to enhance your influence
  • Comparing and contrasting influence and negotiation
  • Understanding which influence strategy to use
  • Using position- and person-related approaches
  • Planning for a negotiation
  • Conducting a negotiation
  • Managing negotiation counters
  • Closing the negotiation

Facilitator Kit:
The Expanding Personal Influence And Negotiation Skills Facilitator Kit includes materials listed below and must be purchased to order Participant Kits:

  • Facilitator Guide
  • PowerPoint Presentation
  • Online Tools
  • Participant Kit (See below)

Participant Kit:
Participant materials required to support the training program are available. Each Expanding Personal Influence And Negotiation Skills Participant Kit includes materials listed below:

  • Participant Workbook
  • Expanding Personal Influence & Negotiation Skills: Facilitation Kit $499.99 [Add to Cart]
  • Expanding Personal Influence And Negotiation Skills: Participant Kit $49.99 [Add to Cart]
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DISCstyles Assessment 5 - Pack

The HRD Press DISCStyles assessment has been crafted specifically to assist organizations in understanding how behaviors impact the success of their employees—and how it all links to the bottom line. Based on theories originally developed by Dr. William Marston in the late 1920’s, and adapted for effortless facilitation and corporate buy-in, our DISCStyles assessments is a highly validated tool trusted by several Fortune 500 companies, the United States Military, and professional consultants worldwide.

This easily administered 30-item assessment includes use of three interpersonal settings to maximize contextual authenticity (work, home, social). Each of the three standard interpretive graphs are plotted enabling a complete view of your preferred style, and since the DISCStyles assessment can be completed in only 10­–15 minutes you gain valuable time for individual coaching sessions or group discussions.

Product Benefits:

  • Gain awareness of personal strengths and motivations
  • Uncover career development opportunities
  • Improve methods for interpersonal communication
  • Enhance conflict resolution ability
  • Create 360-degree feedback for your leaders
  • Build and strengthen teams
  • Improve professional relationships internally and externally

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Conflict: Rules of Engagement - DVD

How often have you heard someone say, "I'd like to get rid of conflict in my life?" According to management consultant, author, and dynamic lecturer, Dr. Pat Heim, the day we're rid of conflict is the day we die.

Conflict, like death and taxes, is something we can bank on throughout our lives. "But one of the great ironies about conflict," says Dr. Heim, "is that conflict is a central component for developing team cohesion in the workplace." The art of conflict management on the job and in all interpersonal relationships is the subject of Conflict: The Rules of Engagement. Dr. Heim takes viewers through proven strategies which neutralize some conflicts straight out, or simplify complex conflicts into manageable ones. The end result is a more productive and respectful organization. Joining THE POWER DEAD-EVEN RULE AND OTHER GENDER DIFFERENCES IN THE WORKPLACE, and INVISIBLE RULES: MEN, OMEN & TEAMS, CONFLICT: THE RULES OF ENGAGEMENT is the third program in the best-selling Pat Heim library

Program length: 41 minutes

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Power Dead - Even Rule - DVD

Join Dr. Pat Heim, Ph.D., the dynamic, best-selling author of Hardball For Women: Winning at the Game of Business and Smashing The Glass Ceiling: Tactics For women Who Want to Win in Business as she explores the different cultures men and women grow up in... the "rules" each culture uses to define appropriate adult behavior...why these cultures clash...and what to do about it.

Length - 36 minutes, available on VHS video or DVD

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Negotiating: Tying the Knot - DVD

Free Online Preview

Wherever two people get together to do a deal, there's the possibility that at least one will end up feeling cheated, angry or resentful, even though both set out believing that they could achieve a solution that would benefit each of them.

The program plots the course of a negotiation from first meeting to successful conclusion, using the analogy of the developing relationship of two people.

In the case of marriage, the aim is not for either side to win but to reach a mutually beneficial arrangement. Stage by stage the main characters negotiate their way to the altar in scenes that illustrate the training points defined by the presenter.

The medium of video is unbeatable for demonstrating the various techniques and body language that can be employed and how emotional behaviour leads to totally unproductive rows. There are also textbook demonstrations of how to deal with threats and ultimatums and to overcome deadlocks.

The benefits

  • Valuable lessons for all staff, especially anyone in regular contact with customers and suppliers
  • Easy-to-understand, well-demonstrated training points
  • Defines and illustrates the three main stages of a negotiation
  • Shows how to establish aims, priorities and bottom lines and which points are subject to negotiation

Program includes: DVD(31 mins, Course leader's guide, Delegate worksheets on disk, Powerpoint slides/OHPs on disk and Self-study workbook on disk

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Feedback for Performance - DVD

Free Online Preview

Using feedback is a skill central to the success of any team and its leader. Everybody needs recognition when they are doing well and guidance when they could be doing better.

The main video and course guide give clear guidelines for giving feedback: ask don't tell; describe, don't judge; focus on behavior, not personality; be specific; be constructive. It also explains how to receive feedback: be open, not defensive; listen and clarify; seek specific suggestions for doing things differently.

A 'feedback skills pack' has 30 short video triggers to demonstrate and contrast specific skills, and to stimulate discussion about difficult situations.

The benefits

  • Teaches managers to impart criticism sensitively and constructively
  • Large, varied selection of ready-to-practise scenarios - with and without commentary

Program includes: DVD(18 mins), Course guide and Quick guide

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Effective Teamwork Instant - DVD

When some people hear the word teamwork they immediately think of games--team sports: yet, teamwork is much more than this.

In businesses today the teamwork concept, rather than the old pyramid-shaped organization-chart-process, is what makes them successful. Ideas and decisions are generated within teams and not from the top down as in the past. With the Effective Teamwork how-to video training program you'll learn:

  • How to make the team concept work
  • Why teams are important to you and your organization
  • How to write a team constitution
  • How to develop ideas and make decisions that the team can stand behind
  • How to run a typical team meeting
  • How to deal with conflict and team problems

After watching this video, and completing the exercises both on the video and in the book, your entire work force will know how to maintain a cooperative, creative and highly productive team environment. The skills learned will lead to greater success for you and your organization.

Length: 39 minutes.

This enhanced DVD edition of Effective Teamwork is part of the In An Instant Business Training Library. It comes complete with a DVD, video, audio CD and a post-test that may be reproduced. It also includes a copy of the book Effective Teamwork by Michael D. Maginn, which is part of the Business Skills Express Series.

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Leadership Lessons From Mom - 5 Pack

It’s amazing how often Mom’s advice fits right into the business world. Leadership Lessons from Mom was written to encapsulate just some of the many leadership lessons learned from our mothers so you can use them to be successful in business and life.

These 21 valuable lessons will help you know just what to say and how you should handle virtually any situation. They are timeless, universal and can be easily applied to your everyday work life. For example:

  • eating your vegetables (taking care of your health)
  • tucking in your shirt (paying attention to your image in the workplace)
  • don’t be late for dinner (getting to work on time, keeping appointments, meeting deadlines)
  • be polite (showing common courtesy to others)
  • mind your manners (following the culture and customs of your organization)
  • watch your mouth (avoiding the use of foul language)

Each lesson is covered in a separate section and includes an inspirational summary statement and leadership tips, such as:

  • serve as a mediator between employees having conflicts with one another
  • floor areas should not be used to store books, papers and notebooks
  • help employees learn to make the best use of their time through time management tools and training resources
  • encourage employees to find better ways to perform their jobs

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Customer Service Excellence - Facilitator Kit

Excellent customer service begins with excellent communication. You build strong customer relationships by understanding the subtle things that make your customers respond positively (i.e., plenty of detail or a glossy overview). This powerful program explores the essence of customer service effective communication. The DISC learning assessment is used to provide insights into communication styles and to offer new opportunities for strengthening customer relationships. Upon completion, participants will be able to identify their own primary communication style and gain insight into their customers styles recognizing potential areas of interpersonal conflict and successfully tailoring their approach to alleviate concerns and meet the needs of their customers.

Facilitation Kit

The easy-to-use Customer Service Excellence Facilitator Kit includes materials listed below and must be purchased to order Participant Kits:

  • Facilitator Guide
  • PowerPoint Presentation
  • Online Tools
  • Participant Kit (See below)

Participant Kit Participant materials required to support the training program are user-friendly with information and tools that can be put into practice immediately. Each Customer Service Excellence Participant Kit includes:

  • 1 Participant Guidebook

  • Customer Service Excellence - Facilitator Kit $349.00 [Add to Cart]
  • Customer Service Excellence - Participant Kit $59.99 [Add to Cart]
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The Conflict Resolution Package - DVD

For the first time, Business Training Media is offering special discount pricing when these two best-selling programs are purchased together...

The Unified Team A leader's guide to resolving conflict and restoring team unity.

In This Together An engaging survey for team members on the issues of harassment and respect.

Each program is specifically designed to address both the cause and the cure of conflict within teams.

In This Together - conflict package
The "In This Together" training program is an engaging survey for team members on the issues of harassment and respect in the workplace. Asking such questions as...

  • When is being in a bad mood disrespect?
  • What is the fastest way to stop gossip?
  • When does self expression become offensive language?
  • When are discussions of sex, politics and religion okay at work?
  • What are the guidelines for sexual attraction at work?
  • When is lack of follow-through disrespect?
  • When is teasing illegal?

The Unified Team - Conflict Package
The Unified Team training video offers sound, practical advice on...

  • How to stop backstabbing and blaming
  • How to establish a Team Member's Bill of Rights
  • How to help a team member deal with personality conflicts
  • How to help a team member deal with teasing
  • How to stop a feud
  • How to mediate an open dispute
  • How to focus the team on a common goal
  • How to make room for celebration

The Conflict Resolution Package includes:

  • Packet Reproducible Compliance Forms
  • 10 Pocket Reminder Cards for each program
  • 1 The Unified Team Learner's Workbook
  • 10 In This Together Learner's Handbooks
  • 1 Trainer's Guide for each program
  • 1 In This Together DVD or VHS video
  • 1 The Unified Team DVD or VHS video

When you Buy this Package Set - You Save $265.00 (Reg Price $1690.00 DVD)

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The Supervisor Toolkit - DVD

Released - 2006

Designed for maximum flexibility, The Supervisor Toolkit provides you with high-quality video vignettes that you can easily incorporate into your own custom training courses. The clips are drawn from CRM's library of best-selling programs. Each vignette/clip runs anywhere from 20 seconds to 3 minutes and depicts a common workplace interaction involving a supervisor and usually, a subordinate. Suggestions are provided in the Leader's Guide for using the clips to draw out specific lessons on supervision.

The 90 clips in the Toolkit are organized into the following supervisory skill categories:

  • Hiring and Building Your Team
  • Planning, Prioritizing, and Delegating Tasks
  • Coaching and Training
  • Motivating, Encouraging and Giving Positive Feedback
  • Building Trust and Showing Respect
  • Handling Conflict
  • Performance Appraisals
  • Discipline and Giving Constructive Feedback

Program Contents: Video clips on 1 DVD and 3 CD-ROMs, each with introductory narration and without, Printed Leader's Guide and Leader's Guide on CD-ROM.

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Ready Response: A Supervisor Training Series - DVD

4-Program Set

This series takes an interactive approach to supervisor training and uses real-world examples and scenarios to illustrate a variety of HR situations. The unique format challenges supervisors to determine if situations were handled correctly or if there was a better way to respond. It also encourages them to transfer what they've learned to practical applications in their own jobs.

Available on DVD and VHS, the Ready Response series includes ...

  • Diversity and Discrimination - Give suggestions to help prevent discrimination, intervene when problems arise, and handle investigations relating to discrimination claims.
  • FMLA - Shows how to get information when employees are absent and what qualifies as leave under the Family and Medical Leave Act.
  • Sexual Harassment -Shows how to prevent sexual harassment, recognize harassing behavior, and address situations when the need arises.
  • Violence in the Workplace - Illustrates how to identify potentially violent situations and individuals and resolve conflicts in the workplace.

Each supervisor training program comes with the following:

  • (1) Closed-captioned video - Available on DVD (with extra bonus features) or VHS, the program combines engaging video and editing technology with expertise from industry professionals at all levels.
  • (1) Trainer's Guide - Gives answers to the encounter scenarios and suggested comments to potential outcomes based on drivers' reactions.
  • (10) Test Sheets - Forms to help administer on-screen challenges.
  • (10) Supervisor Fact Sheets - Information and take-along reminders for trainees.

  • Ready Response: A Supervisor Training Series - DVD $799.99 [Add to Cart]
  • Ready Response: A Supervisor Training Series - Video $699.99 [Add to Cart]
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Mixing Four Generations in the Workplace - DVD

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Produced 2007

Generation conflict costs billions of dollars in lost productivity to organizations like yours worldwide - not to mention the incalculable effects on motivation and morale. Now there's help with generational expert Cam Marston's new DVD course, Mixing Four Generations in the Workplace.

This program will educate and stimulate positive interaction among your people. It will also dramatically reduce workplace conflict and provide managers and supervisors with strategies for dealing with recruiting, retaining, and motivating, using the generational differences in a positive way.

Key Learning Points:

  • Generational context is not about age, but common experiences.
  • Acknowledge your team's expectations, not just your own.
  • Different is neither right nor wrong, just different.
  • Age-ism is the death of any coaching strategy.
  • Generational understanding does not take the place of concern for the individual.
  • Different generations care about different approaches to the same problem.
  • Technology is not universal - assess your team members' affinity level before making communication assumptions.

Program includes:

  • Program One - Defining Four Generations in the Workplace - 18 Minutes
  • Program Two - How to Deal with the Four Generations - 16 Minutes

    Program includes: 2-program DVD; CD Support Package with 32-page Facilitator's Guide, 30-Page Participant Guide, Participative Exercises and PowerPoint Presentation. All support materials customizable and reproducible.

    • Mixing Four Generations in the Workplace - DVD $795.00 [Add to Cart]
    • Mixing Four Generations in the Workplace - DVD Rental $395.00 [Add to Cart]
    • Mixing Four Generations in the Workplace - DVD Preview $0.00 [Add to Cart]