Conflict Resolution

Communicating Non-Defensively shows five essential skills that promote a productive work environment.

Viewers gain a clear understanding of why all people are naturally defensive, as well as learn the symptoms and consequences of inappropriate defensiveness. This video shows that we all must be responsible for how we deliver AND receive messages. Communicating Non-Defensively shows how to disengage from a defensive position, how to empathize and disarm a defensive person, how to inquire and focus on the issues, how to disclose ones own needs and goals non-defensively, and how to depersonalize the issues.

Participants will learn to:

• Express themselves openly and effectively
• Shift away from the defensive
• Guide others toward better communication

Online Streamed Video Training Includes:

• Post-test and a certificate of completion. You set the test’s passing grade. If you need special questions on the test applicable to your organization, we will customize the test for a nominal fee.
• We create a URL just for your organization, which you give to your employees for them to log-on and view the program and take the test. The entry page employees go to will contain your organization’s logo, which you provide to us.
• We do all the set-up for you. You supply us with the identifiers of the employees who are to view the video. We take it from there.
• You provide a training contact (the person in your organization that employees go to if they have questions about the content) and a Technical Contact (the person your employees go to if they are having technical difficulties on their end).
• You get an Administrator’s Page that shows who has logged on to take the training and the test score of each viewer.

Pricing (per user / per title)

• 1 – 1000 users............$9.95
• 1001 – 3000 users.....$8.95
• 3001 + users................$7.95

** There is a minimum order of $500 per streamed program.

Note: When you order this program online, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

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Managing Harmony (26 minutes), defines the role leaders must play in creating and supporting a non-violent, respectful workplace. We explore the organizational costs of inappropriate behavior, diffusing hostile situations, aligning policy and behavior with the organization's values, how conflict can be a positive force, and the organization's responsibility to provide effective avenues for dispute resolution.

This program comes with a comprehensive Facilitator's Guide. Handout pages are incorporated in the guide. Trainers need only to decide which topics would be relevant for individual distribution and which to copy as transparencies. With the purchase of this series, QMR grants you license to make as many copies of the Facilitator's Guide or the handout / transparency pages as you need for your organization.

Online Stream Learning Option Includes:

• Post training test
• Trackable reporting results 24/7
• Certificates of completion
• Digital copies of the support materials
• Customized for you at no additional cost - your logo, your polices and more
• No need to download or install software - works with any standard browser  

Online Training Pricing:

• 1 to 1000 $6 per person
• 1001 to 3000 $5 per person
• Minimum order for any one program $395.00

Request a free online preview!

Through a series of short dramatizations this unique series explores the rules and techniques that distinguish a Dialogue from other forms of communication, such as debate or negotiation. The series examines how we can surface the often unspoken assumptions, in ourselves and in others, that can stand in the way of effective organizational communication. In so doing we build mutual trust and respect.

Each program in the series can stand alone and may be licensed separately. There are volume discounts if you license the entire series or multiple copies of any program.

Program Contents:

Communicating in a Diverse World. Overview. What is dialogue - contrasting debate and dialogue. Initiating Dialogue - how to do it, where to do it. The skills of Dialogue - Suspension (of judgment, decision making and status); Listening (with empathy, for understanding, showing you care); Discovery (uncovering and sharing hidden assumptions in yourself and others). Includes a dramatization of how Dialogue helps us communicate across job functions, helping improve relations between people at different levels within the organization as well as between different departments or areas of expertise. (25 minutes)

Dialogue for Cultural Understanding. We apply the skills of dialogue outlined in Program 1 to challenges faced in culturally diverse work environments. We see a dramatization that demonstrates how dialogue can be used to open communication, uncover hidden assumptions, break down stereotypes and facilitate more productive relationships. (24 minutes)

Dialogue between Genders. A dramatized dialogue shows us how the skills we learned in Program 1 can be used to overcome misunderstandings, break down gender stereotypes and improve communications between men and women at work. (21 minutes)

Dialogue among Generations. We demonstrate how the skills of dialogue can be used to bridge the personal and professional style differences that exist between employees of different ages. We uncover how divergent personal and world views common to people of different generations can lead to misunderstandings and distrust and how dialogue can help overcome age barriers and build more productive workplace relationships. (24 minutes)

Online Streamed Video Training Option Includes:

• Post training test
• Trackable reporting results 24/7
• Certificates of completion
• Digital copies of the support materials
• Customized for you at no additional cost - your logo, your polices and more
• No need to download or install software - works with any standard browser  

Online Training Pricing:

• 1 to 1000 $6 per person
• 1001 to 3000 $5 per person
• Minimum order for any one program $395.00

Free Online Preview

Ross Shafer, our well-known narrator and winner of six Emmy Awards, knows it takes effort to get along with everybody at work. Basing his ideas on the premise that the "people skills" we developed while growing up can help us as adults in the workplace, he presents problems and solutions that will strike a chord for viewers.