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 Conflict ResolutionGet free ground shipping on orders of $299.99 or more. (Continental U.S only)  Conflict management is difficult because no two situations are alike. In this training program, learn more about the various types of conflict and how best each can be moderated. Areas of conflict discussed include those between coworkers, between a supervisor and subordinate, and between two supervisors. By demonstrating effective and ineffective examples of handling conflict, the video teaches supervisors to act in an objective, unbiased manner. In addition, the program features advice from industry professionals, including labor law attorneys, social psychologists, and professors of Human Resources. Managing Conflict also includes the following:
 Takes a strong customer service training approach to the issue of working with hostile customers. Important communications skills are taught which will help employees turn difficult customer service challenges around. Key Learning Points:
Includes: 25 minute DVD or Video & Leader's Guide
 Produced - 1994 Team-based structures are the most effective and rewarding way for people to work together. Team workers are motivated, satisfied, productive and flexible. Such businesses are more responsive to change and perform better than traditional hierarchies. Through a combination of drama and documentary, Team Working illustrates how team working avoids duplication of effort and allows members to share knowledge and experience; that teams need to value people and their ideas and allow everyone to participate; that teams need to establish their own ground rules; that projects need to be carefully planned with goals set, stages defined and progress reviewed; and how successful teams recognize individual strengths. The benefits
Program includes: DVD (29 mins), DVD (8 mins), trainers guide, participants guide and handout.
Violence and aggression at work can be emotional as well as physical. This powerful drama, based on the research of specialist consultant Roy Braithwaite, will help people manage aggressive situations at work by seeing how such behaviour is expressed. It covers the body language and verbal indicators of aggression, diffusion techniques and preparation and ideas for reducing risk and preventing violence. Written materials also provide information and exercises on levels of acceptable behaviour, causes of aggression, anger and its constructive use, assertive communication and body and verbal language from a multi-ethnic perspective. The benefits
Program includes: DVD (39 mins)
 Featuring John Cleese This collection of short humorous ice breakers focus on key business issues or skills and the mishaps and mayhem that can occur when things go wrong. The series features John Cleese and many others. The programs are designed for use as humorous meeting openers, breaks and/or meeting closers. Bosses From Hell! Colleagues From Hell!
Communicators From Hell! Customer service from Hell! Customers from Hell! Free Preview
Employees From Hell!
Interviewers From Hell! Public Services from Hell! Salespeople from Hell! Teams from Hell! The series includes the following programs: Bosses from hell! Colleagues from hell! Communicators from hell! Customers services from hell! Customers from hell! Employees from hell! Interviewers from hell! Public service from hell! Salespeople from hell! and Teams from hell!
 Incorporate the key challenges facing today's workplace. Based on extensive research and interviews with leaders, managers and employees of Fortune 1000 companies as well as government, non-profit and other organizations. It includes video case studies based on real workplace stories, extracts of interviews with leaders in the field, comprehensive guides, presents opportunities for classroom, self-paced, small group and on-line learning. This series includes the following titles:
This six-part series will move you to higher performance and productivity by helping you:
Each program includes: DVD and leaders guide. Each title in this series may be purchased separately for $500.00 each.
The key to any organization's success is the ability of its employees to relate effectively. Build trust and respect in your organization with Relating Across Difference.Transform human energy into higher work-related goals by:
Includes: 30 minute DVD and leaders guide.
 Conflict is the most critical phase of building effective relationships.Motivate people in your organization to utilize conflict and manage it as an opportunity for change. Prevent hostile work environments, cultural misunderstandings, discrimination, racism, sexism, harassment and other depleting patterns. Use the Conflict As Opportunity program to help you:
Includes: 30 minute DVD and leaders guide.
 Order this 90-minute audio conference recording, where our expert – an experienced employment law attorney – will tell you how to recognize and reform “below standard” employees. You’ll learn how to set clearly understood performance standards for your workers before problems set in, as well as how to administer discipline and terminate employees, if required, without making matters worse. You and your colleagues will learn:
This audio conference was recorded on Thursday, February 7, 2008 About Your Speaker: Marie Burke Kenny, Esq., is a partner in the San Diego, California, office of the nationwide law firm Luce, Forward, Hamilton & Scripps, LLP. She represents employers in federal and state court litigation involving wrongful termination, discrimination, harassment, retaliation, unfair competition, and wage and hour claims. The former co-chair of the labor and employment law section of the San Diego County Bar Association, Kenny lectures frequently on a wide variety of employment law issues, and she is an adjunct professor of employment law San Diego State University. She earned her law degree from the University of San Diego. Approved for Recertification Credit This program has been approved for 1.5 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.
Shows that "relationship" is the life-blood of the organization. Synergistic relationship patterns are the survival skills and creative tools for the future. The three part Valuing Relationship® series tackles work relationships from a different angles. This series includes for following programs: Organizational Energy , Personal Patterns and Interpersonal Synergy. All three levels function simultaneously, but to start the process of change it is helpful to focus on each element separately. For learning purposes, there must be an intentional focus on the element in question and start the change work where it is most relevant. Each title includes diverse individuals and diversity issues, but the main focus is on relationship, the key resource available to every individual, partners, team and organization. Includes real workplace dramatizations, which portray depleting and enhancing relationships, as well as interviews with leaders, employees and experts. Each of the three parts of this DVD and Video series explores:
Relationship issues addressed in the program:
Includes: Three 30-minute DVDs and leaders guide.
"Valuing Relationship ® helped us create awareness for a new kind of interaction."
Each program in this series is available separately for $500.00
 Do you want to be a better communicator? You're not alone if you've ever had a tough time getting through to someone. Do you want to be a better communicator? You're not alone if you've ever had a tough time getting through to someone. One of the biggest problems in business today is getting along with and communicating with others. And it's one of the top reasons why most people are limited in their relationships and limited in their ability to communicate well on or off the job. Scientific research shows that people communicate, think, and behave differently. But, when large numbers of people were analyzed research has shown that they generally fall into four categories called behavior or communication styles:
In Part One of this three-part video program you'll learn about these four behavior styles and what's included in them. Part Two teaches you how to identify these styles in others. Part Three talks about how to change your behavior to better communicate with others - what is called being FLEX-able - able to flex out of your style and into the other person's style. Do you remember the golden rule? "Do unto others as you would have them do unto you." The golden rule would be great if we were all the same style. But because people are different they want and need to be treated differently. This program teaches you to become FLEX-able and introduces you to The Platinum Rule - "Do unto others as THEY want to be done unto." Program Highlights:ul> Program includes: 22-minute DVD, Comprehensive Leader's Guide, and 10-pack of Participant Guides
Produced - 2007 This course is also available for online training, see details below. Based on the book, Leadership Made Simple, by Ed Oakley and Doug Krug the program introduces a proven process called The Framework for Leadership™, consisting of 5 questions, which, when asked in a specific order, enable leaders to engage their team in finding and implementing effective solutions. The Framework keeps groups from getting bogged down in the issue itself and the things that aren't working. It focuses them instead on what is working. Possibilities and solutions are generated from there. The net effect is that:
The video program, hosted by Ed Oakley, teaches viewers the 5 questions and shows how real-world organizations have applied the framework to common, yet critical, workplace problems. Within the workshop, participants experience the versatility of the Framework as they complete exercises where the 5 questions are modified to suit specific situations or challenges. A follow-up "mini-framework" is taught for when the group needs to check in on their progress. Whether your organization is working to institute a change initiative, resolve conflict, raise customer satisfaction, launch a new product or address a specific workplace challenge, your group leaders can use this program to achieve successful results. Program includes: A 27 minute DVD or VHS of the main program plus bonus interviews with the featured leaders adding additional insights and sharing industry-specific stories, Leader's Guide CD-ROM with PowerPoint Presentation and printable Participant Worksheets, 1 copy of the book Leadership Made Simple (with purchase only) and 10 Reminder Cards
This course is also available for online training, see details below.
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 Race Discrimination Audio Conference and CD - Credits: This program has been approved for 1.5 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org. The use of this seal is not an endorsement by HRCI of the quality of the program. It means that this program has met HRCI’s criteria to be pre-approved for recertification. Description: Race discrimination is the #1 type of claim filed with the U.S. Equal Employment Opportunity Commission (EEOC) - more than a third of the agency’s entire caseload in recent years. And, the stakes for employers keep getting higher. EEOC broke records in 2008 with the dollar amounts of its race discrimination settlements with employers. In 2009, the experts say, you’ll face even greater risks from race-related claims and lawsuits. Recent surveys show that 3 in 10 Americans have admitted feelings of racial prejudice, and they’re bringing those feelings into your workplace. The souring economy may encourage even more disgruntled workers to file claims seeking financial settlements. Plus, employment lawyers have recently identified new types of race bias claims that trip up even savvy employers - from lawsuits that combine racial and gender discrimination allegations to accusations that you didn’t hire certain workers due to the content of their video resumes. Join us for this important audio conference on February 20, as our expert speakers explain the do's and don’ts of recognizing and preventing race bias in your workplace. They’ll discuss not only the legal issues and risks involved in race discrimination claims, but also the practical ways you can train your supervisors and your frontline workers to stamp out these problems before they mushroom into lawsuits. You’ll also have the chance to submit the race bias questions that have been troubling you directly to our experts – anonymously, if you wish.
Speaker(s): Dennis A. Davis, Ph.D., serves as director of client training for the nationwide employment law firm Ogletree, Deakins, Nash, Smoak & Stewart, PC. He is a nationally recognized expert in the areas of conflict resolution in the workplace, cultural diversity, professional interaction, sexual harassment, and violence in the workplace. An accomplished speaker and author on HR issues, Davis has developed numerous tools for managers such as the Behavioral Risk Management Program (an aid to help organizations reduce the risk and exposure of inappropriate behavior in the workplace). He has conducted extensive behavioral risk management trainings to share effective communication techniques, behavior modification, and employee motivation for private companies, government agencies, and university personnel. Davis earned his doctoral degree in psychology from the United States International University. Joseph L. Beachboard, Esq., is a partner at the Los Angeles office of law firm Ogletree, Deakins, Nash, Smoak & Stewart, PC. A longtime employment and labor relations attorney, he speaks regularly before human resource, personnel, and employer groups on cutting-edge employment law topics. He is a founding member and the executive director of the Management Employment Law Roundtable, a nationwide, invitation-only organization of management, labor, and employment attorneys. He earned his law degree at Vanderbilt University School of Law.
 The world looks different from how it has in the past. These changes demand new ways of interaction and communication. We stand at a Threshold of Change, at a new doorway filled with all shapes, sizes and colors of people, each possessing varying abilities, and most filled with ideas, hopes and disparate perspectives. With this variety comes an excitement and energy few of us have anticipated. At the same time, diversity offers us many new challenges. The Diversity Series focuses on the legal, ethical and practical issues companies and workers face in this dynamic new environment, demonstrating how we can use our diversity to enhance our organization's competence and performance. It is a valuable training tool for managers and all employees. Series Objectives: The Diversity Series is a 4 part training series designed for managers and employees. We focus on the legal, ethical and practical definitions of diversity and address some of the complex issues organizations and employees face. We explore issues of communication styles, workplace values, conflict, stereotypes, fear and building productive workplace relationships with those who are different from us in a variety of ways. Program 4, Age and Physical Ability Workplace Issues (18 minutes) begins by dispelling some of the mythology that surrounds people who are young, old or differently abled. We evaluate our fears and look at how we can integrate all qualified employees regardless of age or physical ability. Internet delivery includes: There is a minimum order of $395 per streamed program
 Ethics 4 Everyone beautifully illustrates the cause-and-effect of corporate and individual responsibility, offering do-able solutions, including how to make decisions that ensure a greater ethical response to business issues. Discover what some of the world's most respected public and private sector concerns have learned about long-term organizational viability. Ethics 4 Everyone teaches viewers:
Online Streamed Video Training Includes:
Pricing (per user / per title)
There is a minimum order of $500 per streamed program. ($9.95 per employee) Note: When you order this program online, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
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