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 Conflict Resolution Order this 90-minute audio conference recording, where our expert – an experienced employment law attorney – will tell you how to recognize and reform “below standard” employees. You’ll learn how to set clearly understood performance standards for your workers before problems set in, as well as how to administer discipline and terminate employees, if required, without making matters worse. You and your colleagues will learn:
This audio conference was recorded on Thursday, February 7, 2008 About Your Speaker: Marie Burke Kenny, Esq., is a partner in the San Diego, California, office of the nationwide law firm Luce, Forward, Hamilton & Scripps, LLP. She represents employers in federal and state court litigation involving wrongful termination, discrimination, harassment, retaliation, unfair competition, and wage and hour claims. The former co-chair of the labor and employment law section of the San Diego County Bar Association, Kenny lectures frequently on a wide variety of employment law issues, and she is an adjunct professor of employment law San Diego State University. She earned her law degree from the University of San Diego. Approved for Recertification Credit This program has been approved for 1.5 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.
 Shows that "relationship" is the life-blood of the organization. Synergistic relationship patterns are the survival skills and creative tools for the future. The three part Valuing Relationship® series tackles work relationships from a different angles. This series includes for following programs: Organizational Energy , Personal Patterns and Interpersonal Synergy. All three levels function simultaneously, but to start the process of change it is helpful to focus on each element separately. For learning purposes, there must be an intentional focus on the element in question and start the change work where it is most relevant. Each title includes diverse individuals and diversity issues, but the main focus is on relationship, the key resource available to every individual, partners, team and organization. Includes real workplace dramatizations, which portray depleting and enhancing relationships, as well as interviews with leaders, employees and experts. Each of the three parts of this DVD and Video series explores:
Relationship issues addressed in the program:
Includes: Three 30-minute DVDs and leaders guide.
"Valuing Relationship ® helped us create awareness for a new kind of interaction."
Each program in this series is available separately for $500.00
 Do you want to be a better communicator? You're not alone if you've ever had a tough time getting through to someone. Do you want to be a better communicator? You're not alone if you've ever had a tough time getting through to someone. One of the biggest problems in business today is getting along with and communicating with others. And it's one of the top reasons why most people are limited in their relationships and limited in their ability to communicate well on or off the job. Scientific research shows that people communicate, think, and behave differently. But, when large numbers of people were analyzed research has shown that they generally fall into four categories called behavior or communication styles:
In Part One of this three-part video program you'll learn about these four behavior styles and what's included in them. Part Two teaches you how to identify these styles in others. Part Three talks about how to change your behavior to better communicate with others - what is called being FLEX-able - able to flex out of your style and into the other person's style. Do you remember the golden rule? "Do unto others as you would have them do unto you." The golden rule would be great if we were all the same style. But because people are different they want and need to be treated differently. This program teaches you to become FLEX-able and introduces you to The Platinum Rule - "Do unto others as THEY want to be done unto." Program Highlights:ul>
Produced - 2007 This course is also available for online training, see details below. Based on the book, Leadership Made Simple, by Ed Oakley and Doug Krug the program introduces a proven process called The Framework for Leadership™, consisting of 5 questions, which, when asked in a specific order, enable leaders to engage their team in finding and implementing effective solutions. The Framework keeps groups from getting bogged down in the issue itself and the things that aren't working. It focuses them instead on what is working. Possibilities and solutions are generated from there. The net effect is that:
The video program, hosted by Ed Oakley, teaches viewers the 5 questions and shows how real-world organizations have applied the framework to common, yet critical, workplace problems. Within the workshop, participants experience the versatility of the Framework as they complete exercises where the 5 questions are modified to suit specific situations or challenges. A follow-up "mini-framework" is taught for when the group needs to check in on their progress. Whether your organization is working to institute a change initiative, resolve conflict, raise customer satisfaction, launch a new product or address a specific workplace challenge, your group leaders can use this program to achieve successful results. Program includes: A 27 minute DVD or VHS of the main program plus bonus interviews with the featured leaders adding additional insights and sharing industry-specific stories, Leader's Guide CD-ROM with PowerPoint Presentation and printable Participant Worksheets, 1 copy of the book Leadership Made Simple (with purchase only) and 10 Reminder Cards
This course is also available for online training, see details below.
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 Race Discrimination Audio Conference and CD - Credits: This program has been approved for 1.5 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org. The use of this seal is not an endorsement by HRCI of the quality of the program. It means that this program has met HRCI’s criteria to be pre-approved for recertification. Description: Race discrimination is the #1 type of claim filed with the U.S. Equal Employment Opportunity Commission (EEOC) - more than a third of the agency’s entire caseload in recent years. And, the stakes for employers keep getting higher. EEOC broke records in 2008 with the dollar amounts of its race discrimination settlements with employers. In 2009, the experts say, you’ll face even greater risks from race-related claims and lawsuits. Recent surveys show that 3 in 10 Americans have admitted feelings of racial prejudice, and they’re bringing those feelings into your workplace. The souring economy may encourage even more disgruntled workers to file claims seeking financial settlements. Plus, employment lawyers have recently identified new types of race bias claims that trip up even savvy employers - from lawsuits that combine racial and gender discrimination allegations to accusations that you didn’t hire certain workers due to the content of their video resumes. Join us for this important audio conference on February 20, as our expert speakers explain the do's and don’ts of recognizing and preventing race bias in your workplace. They’ll discuss not only the legal issues and risks involved in race discrimination claims, but also the practical ways you can train your supervisors and your frontline workers to stamp out these problems before they mushroom into lawsuits. You’ll also have the chance to submit the race bias questions that have been troubling you directly to our experts – anonymously, if you wish.
Speaker(s): Dennis A. Davis, Ph.D., serves as director of client training for the nationwide employment law firm Ogletree, Deakins, Nash, Smoak & Stewart, PC. He is a nationally recognized expert in the areas of conflict resolution in the workplace, cultural diversity, professional interaction, sexual harassment, and violence in the workplace. An accomplished speaker and author on HR issues, Davis has developed numerous tools for managers such as the Behavioral Risk Management Program (an aid to help organizations reduce the risk and exposure of inappropriate behavior in the workplace). He has conducted extensive behavioral risk management trainings to share effective communication techniques, behavior modification, and employee motivation for private companies, government agencies, and university personnel. Davis earned his doctoral degree in psychology from the United States International University. Joseph L. Beachboard, Esq., is a partner at the Los Angeles office of law firm Ogletree, Deakins, Nash, Smoak & Stewart, PC. A longtime employment and labor relations attorney, he speaks regularly before human resource, personnel, and employer groups on cutting-edge employment law topics. He is a founding member and the executive director of the Management Employment Law Roundtable, a nationwide, invitation-only organization of management, labor, and employment attorneys. He earned his law degree at Vanderbilt University School of Law.
 Ethics 4 Everyone beautifully illustrates the cause-and-effect of corporate and individual responsibility, offering do-able solutions, including how to make decisions that ensure a greater ethical response to business issues. Discover what some of the world's most respected public and private sector concerns have learned about long-term organizational viability. Ethics 4 Everyone teaches viewers:
Online Streamed Video Training Includes:
Pricing (per user / per title)
There is a minimum order of $500 per streamed program. ($9.95 per employee) Note: When you order this program online, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 This program deals with taking responsibility in the workplace. Nothing is more frustrating than working with people who do not take and share responsibility – it leads to productivity losses and declining morale. Ultimately, it can lead to an organization failing.
 Women can be best friends or worst enemies. Drs. Heim and Murphy help viewers improve working relations based on lessons The Golden Triangle and the Power Dead-Even Rule teach. Duration: 34 minutes
 Communicating Non-Defensively shows five essential skills that promote a productive work environment. Viewers gain a clear understanding of why all people are naturally defensive, as well as learn the symptoms and consequences of inappropriate defensiveness. This video shows that we all must be responsible for how we deliver AND receive messages. Communicating Non-Defensively shows how to disengage from a defensive position, how to empathize and disarm a defensive person, how to inquire and focus on the issues, how to disclose ones own needs and goals non-defensively, and how to depersonalize the issues. Participants will learn to:
Online Streamed Video Training Includes:
Pricing (per user / per title)
There is a minimum order of $500 per streamed program. ($9.95 per employee) Note: When you order this program online, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 Produced - 2008 Also available for online training - Free Preview! The "little things" are behaviors we all use, intentionally and unintentionally. They can make our organizations highly productive or erode their power, innovation and productivity. Designed by a pioneer in the field of diversity and inclusion, Little Things Mean A Lot™ shows how the ways we value and devalue our colleagues impact our workplace and its effectiveness. This program combines a compelling business case with practical strategies individuals, teams and leaders can use to counter microinequities while building high performance work environments. Learning Objectives:
Program includes:
Brigid Moynahan, founder of The Next Level, Inc., has designed and delivered more than 800 corporate programs in the US and internationally. A pioneer in addressing inclusion issues in organizations, her work has been profiled in Working Woman Magazine, Chief Learning Officer, Diversity, Inc., the Wall Street Journal, the Catalyst Awards and the Conference Board.
 Produced - 2009 Learn more about Ouch! Your Silence Hurts Online Course Ouch! Your Silence Hurts challenges viewers by asking, "How will you personally respond next time you witness somebody being treated with disrespect? You have a choice: Passive Bystander or Pro-active Ally." In a powerful and compelling way, this 9-minute video motivates bystanders to use their voice to speak up for respect on behalf of someone else. Ouch! Your Silence Hurts will continue the conversation that OUCH! That Stereotype Hurts started. Ouch! Your Silence Hurts goes more deeply into the impact of the silent bystander. Here's a few of our first reviews: "I have one word, FABULOUS!!! This video gives real, gut-wrenching examples of individuals and situations. Most mportant, it challenges people and gives them the idea that they have the ability to confront stereotypes by showing them how. Ouch! will be so helpful because most people want to do something but don’t know what or how." Includes:
 Request a free online preview! Through a series of short dramatizations this unique series explores the rules and techniques that distinguish a Dialogue from other forms of communication, such as debate or negotiation. The series examines how we can surface the often unspoken assumptions, in ourselves and in others, that can stand in the way of effective organizational communication. In so doing we build mutual trust and respect. Each program in the series can stand alone and may be licensed separately. There are volume discounts if you license the entire series or multiple copies of any program. Program Contents: Communicating in a Diverse World. Overview. What is dialogue - contrasting debate and dialogue. Initiating Dialogue - how to do it, where to do it. The skills of Dialogue - Suspension (of judgment, decision making and status); Listening (with empathy, for understanding, showing you care); Discovery (uncovering and sharing hidden assumptions in yourself and others). Includes a dramatization of how Dialogue helps us communicate across job functions, helping improve relations between people at different levels within the organization as well as between different departments or areas of expertise. (25 minutes) Dialogue for Cultural Understanding. We apply the skills of dialogue outlined in Program 1 to challenges faced in culturally diverse work environments. We see a dramatization that demonstrates how dialogue can be used to open communication, uncover hidden assumptions, break down stereotypes and facilitate more productive relationships. (24 minutes) Dialogue between Genders. A dramatized dialogue shows us how the skills we learned in Program 1 can be used to overcome misunderstandings, break down gender stereotypes and improve communications between men and women at work. (21 minutes) Dialogue among Generations. We demonstrate how the skills of dialogue can be used to bridge the personal and professional style differences that exist between employees of different ages. We uncover how divergent personal and world views common to people of different generations can lead to misunderstandings and distrust and how dialogue can help overcome age barriers and build more productive workplace relationships. (24 minutes)
Online Stream Leaning Option Includes:
Online Training Pricing:
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