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Conflict Resolution

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Resolving Conflicts in the Workplace - DVD

Best-Seller!

Free Online Preview

 

This video is divided into two parts: an explanation of six conflict resolution techniques, followed by an examination of how to apply those techniques. Put together, it becomes a complete lesson in communication breakthroughs. Among the topics covered are ways to change the way you speak so that you don’t come across as accusatory, how to anticipate statements to come to a greater understanding, and setting boundaries that define expectations. These techniques will help coworkers curtail aggression and deal with issues that have been bubbling under the surface.

Formats: DVD Duration: 37 Minutes

Includes - Free Study Guide Support Material

Study Guide: This 38-page booklet includes exercises that allow attendees to review the six techniques covered in the video. Also explains how to apply those techniques to resolve conflicts.

Leader's Guide: This 38-page guide is designed to assist facilitators In guiding a group through the program. This booklet includes discussion questions and exercises designed to demonstrate the six techniques.

 

  • Resolving Conflicts in the Workplace - DVD $129.99 [Add to Cart]
  • Resolving Conflicts in the Workplace - Leader's Guide $18.95 [Add to Cart]
  • Resolving Conflicts in the Workplace - Study Guide $10.95 [Add to Cart]
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Please Respect My Generation! - DVD

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For the first time, we have as many as five different generations together in the workplace.  

Please Respect My Generation! bridges the gap between them and shows audiences how to avoid conflict and increase productivity in their generationally diverse workplace. By learning about life experiences, values, and ideas of all five generations, participants gain a better understanding of their coworkers as it relates to their own experience and behavior.  For example, learn what our newest generation, Generation 9/11, and our oldest, the Traditionals, have in common. Both managers and employees will gain insight and learn simple dos and don'ts when dealing with coworkers of different generations. All five generations discuss their own generational traits and that of their coworkers. Learn to communicate better, deal with change, increase productivity, and develop a more respectful workplace. Please Respect My Generation! 5 Generations at Work integrates respect and unity at work for people at all stages of life.  

 Key Learning Points: 

  • Learn how each generation is identified and defined.
  • Explore which traits are commonly associated with each generation and how that impacts the workplace.
  • Gain a better understanding of how generational stereotypes, both good and bad, can be as disrespectful as cultural and ethnic ones.
  • Discover how miscommunication between generations can be avoided.
  • Understand the importance of respect and unity in the workplace for people of all ages.

DVD which includes Meeting Opener, Facilitator's Guide and Reproducible Participant Materials plus Customizable PowerPoint Presentation on CD-ROM.  23 minutes

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Conflicts in the Workplace: Sources & Solutions - DVD

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Conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee absenteeism and turnover.
 
While acknowledging common sources of conflict, this entertaining video provides eight specific, reliable solutions: skills that help you put aside your differences, control your emotions, and move forward.
 
Learn these solutions:
   Responding with empathy
   Active listening
   Setting a limit
   Finding something to agree with
   Using “I” language instead of “You” language
   Disengaging to cool off
   Appealing to mutual self-interest
   Attacking the problem, not the person
 
Now, it is true that there are many things you CAN’T control when you are dealing with your coworkers or colleagues. But there are skills you can learn to keep disagreements constructive and resolve conflicts in a positive way. The most important thing to keep in mind is that resolving conflict is not about one person proving the other person wrong. Resolving conflict is about working WITH the other person to solve the problem and maintain the relationship.
 
Bottom line: there will always be conflict. The secret is learning to manage it successfully. Doing so empowers you to take control of your life—and career.
 
Includes: This 50-page booklet accompanies the video and provides the opportunity to take a pre-test & post-test to evaluate knowledge of conflict resolution, understand common sources of workplace conflicts, grasp negative consequences, learn easy-to-use techniques, and much more!
 
Format: DVD
Duration: 17 Minutes 
  • Conflicts in the Workplace: Sources & Solutions - DVD $199.00 [Add to Cart]
  • Conflicts in the Workplace: Sources & Solutions - Study Guide $14.95 [Add to Cart]
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Conquering Difficult Conversations: A Supervisor’s Training Series - DVD

Help train supervisors to handle difficult situations with confidence!

Conduct difficult conversations with confidence! The Conquering Difficult Conversations video series is designed for Human Resources professionals to train supervisors on conducting difficult conversations with employees. Without this type of training, situations can escalate and lead to repercussions such as legal action and litigation.

Conquering Difficult Conversations, available on DVD or VHS, demonstrates proven communication methods that have been developed, tested, and used by experienced industry experts. Supervisors learn to prepare for and address situations in an objective, businesslike manner. The program is designed to help supervisors feel more confident in their abilities to confront and resolve difficult situations with other employees.

This training series encompasses four individual training topics:

  • Managing Conflict – Discusses the various types of conflict and how best to moderate it.
  • Addressing Personal Issues – Teaches supervisors to address personal issues such as inappropriate dress, family issues affecting work, uncleanliness, and more.
  • Conducting Layoffs and Terminations – Provides ideas on how to handle this process effectively for the best interests of all involved.
  • Providing Performance Coaching – Covers giving employees honest feedback using a performance coaching environment.

Each training program also includes the following:

  • (1) Closed-captioned video - Available on DVD (with extra bonus features) or VHS, the program combines engaging video and editing technology with expertise from industry professionals at all levels.
  • (1) Training Guide - Provides background information on personal issues and gives a brief overview of the video.
  • (10) Supervisor Fact Sheets - Recap recap key points from training and make a convenient reference.

 

  • Conquering Difficult Conversations: A Supervisor’s Training Series - DVD $799.99 [Add to Cart]
  • Conquering Difficult Conversations: A Supervisor’s Training Series - Video $699.00 [Add to Cart]
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Building a Winning Team - DVD

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Duration: 46 Minutes 
 
 
Fear and uncertainty in the workplace hurt the morale of teams and lead to pessimism, poor focus and subpar performance. Jon Gordon’s strategies for successfully uniting teams center on his belief that communication is key. Start by sharing a unifying vision that rallies a team toward a common purpose. Stay positive on a daily basis, celebrate successes, and deal with negativity head on. Engage employees by helping them find their own personal vision and their own passion. Finally, focus on creating inspired, committed relationships, and those relationships will deliver top performance.
  • Enhance employee engagement and trust to boost performance.
  • Eliminate the subtle negativity that can sabotage teams
 
Jon Gordon is a speaker, consultant and author of numerous books, including 10 Rules to Fuel Your Life and The No Complaining Rule. He has been featured on CNN, NBC's Today Show and in Forbes, The Wall Street Journal and The New York Times. He is a graduate of Cornell University and holds a master’s in teaching from Emory University.

$129.00 [Add to Cart]
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The Stanford Video Guide to Negotiating - DVD

Free Online Preview

In business or otherwise, you probably do some form of negotiation every single day. But are you getting the most that you can out of it? This award-winning program follows talks between a baseball park and the team that might move there. As they negotiate, you’ll learn when to go after what you want, when to back down, and when to walk away entirely. Once you’ve got the skills to strategize and make offers, you can even sweeten the deal by improving upon agreements after you’ve reached a settlement.

Includes - Free Study Guide

Also available in Spanish

  • The Stanford Video Guide to Negotiating - DVD $199.99 [Add to Cart]
  • The Stanford Video Guide to Negotiating - Study Guide $14.95 [Add to Cart]
  • The Stanford Video Guide to Negotiating - Spanish (VHS) $195.00 [Add to Cart]
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Communication Breakdown - DVD

Release - 2007

Free Online Preview

Communication is the foundation for everything we do in the workplace. It happens every day, all the time. This program identifies the seven communication breakdowns most likely to undermine organizational success, and gives tips on how to avoid them.

Most employees never receive training in the development of their communication skills. Even more importantly, employees aren't provided with the knowledge and skills to help them avoid the frequent communication problems that arise. The good news is that the most common communication potholes in the road can be easily spotted and avoided.

Illustrated in this program are Seven Common Communication Breakdowns:

  • Believing there is one reality
  • Choosing the wrong method
  • Responding defensively
  • Failing to share information
  • Failing to be direct
  • Breaching confidentiality
  • Failing to listen

Program inlucdes: A 18 minute DVD or VHS, Leader's Guide, PowerPoint Presentation on disc and 10 Employee Handbooks (additional copies sold in packs of 10 for $29.50)

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Ouch! That Stereotype Hurts - DVD

This program is also available for online training - learn more!

What do you do if someone you care about is the target of demeaning stereotypes? What if you are being demeaned or stereotyped? How often do you speak up on behalf of respect? This new program, based on the book by Leslie Aguilar, can be used for training on Diversity & Inclusion, Communication, Teamwork and Leadership.

Why is OUCH! important?

Staying silent in the face of demeaning comments, stereotypes or bias allows these attitudes and behaviors to thrive. This undermines our ability to create an inclusive workplace where all employees are welcomed, treated with respect and able to do their best work. Yet, most employees and leaders who want to speak up don't know how. So, we say nothing.

What Does OUCH! do?

In a unique and powerful way, viewers will experience the impact of stereotypical comments, explore why people don't speak up against stereotypes and other biased behaviors, and learn six techniques for speaking up without blame or guilt.

OUCH! Learning Objectives: 

  • Understand the impact of stereotypes and biased statements, even when casually said.
  • Identify the most common reasons people sit silent in the face of bias and stereotypes.
  • Enhance skills for speaking up against stereotypes without blame or guilt.

Program includes: 12 minute DVD or VHS video, Speaking Up Activity 5 min., OUCH! That Stereotype Hurts with vignettes 13 min., CD-ROM with Leader's Guide, Powerpoint presentation, 1 OUCH! book and 10 OUCH! reminder cards 

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Working With You Is Killing Me - DVD

Produced - 2007 Release!

Free Online Preview

 

This course is also available for online training, see details below.

From chronic complainers to idea-stealers, boundary pushers to just plain jerks, a toxic co-worker can ruin your day - and your life!

Everyone - including the lucky few who’ve never had to work with a difficult person - will benefit from this program. It brilliantly portrays how employees on any career path and at any level of an organization can be undone by a problem co-worker. The amount of time spent worrying, avoiding, raging and obsessing over toxic employees can affect performance on the job and peace at home.

With authors Katherine Crowley and Kathi Elster as hosts, this video program provides the antidote, showing exactly how to take responsibility for addressing the problem and put a stop to it all. It shows employees how to “unhook” from difficult situations in four simple ways: Physically, Mentally, Verbally and With a Business Tool (memo, email, log, etc.).

Participants will learn to:

 

  • examine how their own reactions can enable the situation.
  • internalize a series of proven responses to problem behavior.
  • reinforce the message if the problem behavior returns.

Program includes: A 23 minute DVD or VHS, Leader's Guide, CD-ROM with PowerPoint Presentation and printable handout for the Optional Activity (Working With Bosses Who Are Killing You),10 Participant Workbooks and 10 Reminder Cards Related. Workbook are only sold with purchase or rental.

 

Online Training Option

  • Pricing - $9.95 per user
  • Minimum order - $500
  • Users receive a post-test and certificate of completion. You set the test’s passing grade.
  • You get an Administrator’s Page that shows who has logged on to take the training and the test score of each viewer.

Please contact us by email if you have more than 1000 users for special pricing options.

Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

 

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We're All Different: Diversity in the Workplace - DVD

We're All Different: Diversity in the Workplace - DVDWorkplace equality is something that everyone is entitled to, regardless of factors like age, race, and gender. Too often, fear creeps in where issues of diversity are concerned and qualified individuals are overlooked just because they’re different. This program encourages you to look beyond the stereotypes and see people for who they truly are, overcoming preconceptions to discover where employees’ strengths lie. Learning how to embrace our differences is a huge step in dealing with—and avoiding—conflict at work.

 

  • We're All Different: Diversity in the Workplace - DVD $189.99 [Add to Cart]
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What to Do When Conflict Happens - DVD

Produced - 2007

Free Online Preview

This course is also available for online training, see details below.

What causes the most stress across ALL occupations? The interpersonal conflicts we all experience on a daily basis - with coworkers or supervisors. Give your employees a memorable, easy-to-implement tool to resolve conflict. 

Rather than a complicated model, What to Do When Conflict Happens introduces: 

  • C - CLARIFY the issue
  • A - ADDRESS the problem
  • L - LISTEN to the other side
  • M - MANAGE your way to resolution

What makes the C.A.L.M. approach unique is the first stage - CLARIFY, where employees step back and think. They rationally examine what's happening, why it's happening, why they feel the way they do, and what they need to keep in mind as they address the issue.

Program includes: A 21 minute VHS or DVD with bonus segment, Leader's Guide, PowerPoint Presentation on CD-ROM, 10 participant Workbooks, 10 copies of the book What to do…When Conflict Happens and 10 Reminder Cards. 

Online Training Option

  • Pricing - $9.95 per user
  • Minimum order - $500
  • Users receive a post-test and certificate of completion. You set the test’s passing grade.
  • You get an Administrator’s Page that shows who has logged on to take the training and the test score of each viewer.

Please contact us by email if you have more than 1000 users for special pricing options.

Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

  • What to Do When Conflict Happens - DVD $995.00 [Add to Cart]
  • What to Do When Conflict Happens - DVD Rental $275.00 [Add to Cart]
  • What to Do When Conflict Happens (Spanish) - DVD $995.00 [Add to Cart]
  • What to Do When Conflict Happens - Online Course $9.95 [Add to Cart]
  • What to Do When Conflict Happens - DVD Preview $0.00 [Add to Cart]
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Insight Inventory Form B: Understanding Yourself & Others- 5 Pack

In just 20 minutes participants can complete the INSIGHT Inventory and begin bridging communication gaps that are costing your company a fortune.

Key Benefits

  • Irreconcilable differences suddenly seem understandable and productively bridged.
  • Teach participants the ability to "flex" or adapt their style to the situation.
  • Unlike DISC or MBTI, INSIGHT does not force a label or type designation on you.
  • INSIGHT can facilitate virtually any training initiative by exposing root behavioral influences at the most basic level in only 20 minutes!

Key Features

  • Participants can complete and self score the questionnaire in just 20 minutes.
  • Provides both work style and personal style profiles to highlight ones ability to flex their styles according to the environment.
  • Skill building focuses on learning to adapt your own communication style to others with different styles
  • Comprehensive Trainers Guide details the instrument's psychometric properties and provides extensive training application outlines for use in conflict management, stress management, customer service, and leadership.

Description

INSIGHT Inventory has a fast paced approach in an uncomplicated format which can make it the centerpiece of a training program or easy to integrate into an existing curriculum. Easy to use, participants will see results quickly. INSIGHT moves quickly from developing a profile to applying the learning. INSIGHT allows participants to develop a profile and apply what they have learned.

Consultants and trainers alike appreciate the INSIGHT Inventory's ease of use and skill building designed to produce results in a quality psychometric instrument.

INSIGHT can be used for:

  • Team building
  • Conflict and stress management
  • Leadership Training
  • Interpersonal skills, sales and customer service
  • Negotiation skills training.

$69.99 [Add to Cart]

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Diversity Challenges: What Would You Do? - DVD

Produced - 2007

This program is also available for online training - learn more!

Defining diversity and understanding how to navigate through a diverse workforce are two very different things. It is one thing to understand what diversity is, but it's another to hire and manage the human complexities of a diverse workforce.

In talking about diversity, we not only focus on the visible examples such as race, age, gender, and national origin, but also on not-so-visible examples such as personality style, style of interaction, lifestyle situations, education, work function, etc. It is the identification, acceptance and understanding of those differences and similarities that allow individuals to become aware of and fully use their talents and abilities to make unique contributions to workgroups and organizations.

Whether your organization already started a diversity initiative or you're just beginning to look at the effect diversity has on your productivity, this program is designed to give your organization a chance to discuss some real issues affecting your workforce.

By the end of this program, participants will be able to: 

  • Define key terms: diversity, culture and cultural archives
  • Identify their personal cultural archives
  • Examine their personal archives and how they affect communication and workplace relationships
  • Recognize how differing cultural archives affect communication, relationships and ultimately productivity in the workplace.

Program includes: 16 minute DVD, Facilitator's Guide and PowerPoint Presentation.

  • Diversity Challenges: What Would You Do? - DVD $495.00 [Add to Cart]
  • Diversity Challenges: What Would You Do? - DVD Preview $0.00 [Add to Cart]
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Gender-Driven Selling Strategies - DVD

Free Online Preview

Men and women buy differently. This video uncovers the secrets of targeting your sales strategy to be equally successful with men and women. How to build relationships, when to chat versus when to get down to business, even how and where you stand when selling to a woman or a man, can make or break a sale. If you will learn to target your sales strategies with gender differences in mind, you will forge more collaborative relationships with your customers and increase your sales performance.

Duration: 30 minutes

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Dealing with Conflict Leaders Guide Kit

Most of us are less skilled at handling conflict than we should be. Although studies show that a negotiating behavior is usually the best response to a conflict situation, negotiation is a difficult endeavor-one that requires considerable skill and thought. The normal negotiating behavior, as typically practiced in business and social contexts, does not generally produce high levels of satisfaction for either participant. The Dealing with Conflict Instrument (DWCI) will help change this by encouraging conflicting parties to shift to a more collaborative style in order to find and pursue shared interests, creating a win/win outcome.

The Dealing with Conflict Instrument presents five conflict-handling styles. The five styles; accommodate, avoid, compromise, compete, and collaborate, encompass all the effective ways of dealing with conflict.

By completing the Dealing with Conflict Instrument-Self, participants will learn about their own natural style tendencies, while the information gathered from the DWCI 360-Degree Feedback set will give them insight into how they are perceived by others when resolving conflicts. The combined results of these assessments indicate which styles of conflict resolution need the most improvement.

Participants will explore the characteristics of each conflict-handling style which will help them develop greater style flexibility. In order to decide which style is best in a given situation, they will learn to dissect situations, using Conflict Situation Analysis.

DWCI is a significant improvement over conventional conflict assessments. It shortens usage time, produces clearer and more user-friendly results, and includes helpful support material. DWCI is compatible with most existing training programs and is the easiest way to update assessment materials.

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50 Activities for Conflict Resolution

This collection introduces the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity.

Part One includes 25 interactive group learning activities to explore conflict and provide practice in skills that help to resolve it. Part Two consists of 25 individualized exercises and assessments that are ideal for pre-work prior to group training sessions, or they can be distributed to participants for their own self-development.

Includes: 300 Page Activity Manual

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Dealing With Conflict - DVD

English & Spanish Versions Available!

While the skills and insights presented here will enhance management's ability to resolve conflicts, they are for all employees -- enabling everyone to work through conflicts with less dependence on superiors. These interpersonal skills have never been more needed by the workforce - or more valuable to the organization in its pursuit of objectives.

Viewers will learn: 

  • Proven methods for recognizing conflict
  • The five most valuable methods of conflict resolution
  • The two basic dimension of human behavior in conflict situations
  • How to take responsibility for conflict and its resolution

Program Contents: A 20 minute DVD & Leader's Guide. 

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Dealing With Conflict (Healthcare Version) - DVD

Free Online Preview

This course is also available for online training, see details below.

 

Conflict shifts the focus away from work and the basic goals of the team, department and organization, negatively impacting productivity and thus, patient care. Surveys show that managers now spend about 20 percent of their time on conflict resolution. And employees - now carrying the increased responsibilities of such programs as empowerment and quality management - are more vulnerable to conflict than ever. As medical personnel are asked to become more self-directed, contribute their opinions and communicate with a greater variety of people, they need ready access to their own conflict management skills. This program gives healthcare workers true insight and the lasting strategies for working through conflicts with less dependence on superiors.

Based on the world-famous Thomas-Kilmann Conflict Mode Instrument, this program offers proven methods for recognizing and resolving conflict. While the skills and insights presented here will enhance management's ability to resolve conflicts, they are for all employees -- enabling everyone to work through conflicts with less dependence on superiors. These interpersonal skills have never been more needed by the healthcare workforce - or more valuable to the organization in its pursuit of objectives.

Three scenarios in healthcare, personal and business settings dramatize the five positions taken by most people during conflict:

Participants will learn:

 

  • Proven methods for recognizing conflict
  • The five most valuable methods of conflict resolution
  • The two basic dimension of human behavior in conflict situations
  • How to take responsibility for conflict and its resolution

Program Includes: A 22 minute VHS or DVD, and Leader's Guide

 

Online Training Option

  • Pricing - $9.95 per user
  • Minimum order - $500
  • Users receive a post-test and certificate of completion. You set the test’s passing grade.
  • You get an Administrator’s Page that shows who has logged on to take the training and the test score of each viewer.

Please contact us by emailif you have more than 1000 users for special pricing options.

Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

 

  • Dealing With Conflict (Healthcare Version) - DVD $595.00 [Add to Cart]
  • Dealing With Conflict (Healthcare Version) - Video $595.00 [Add to Cart]
  • Dealing With Conflict (Healthcare Version) - DVD Rental $275.00 [Add to Cart]
  • Dealing With Conflict (Healthcare Version) - VHS Rental $275.00 [Add to Cart]
  • Dealing With Conflict (Healthcare Version) - Online Course $9.95 [Add to Cart]
  • Dealing With Conflict (Healthcare Version) - DVD Preview $0.00 [Add to Cart]
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The Unified Team - DVD

Free Online Preview

Conflict... while it's often blamed for the breakdown of a team's unity, it's often just a symptom of a larger problem. This program lays out a practical approach that any team leader can follow to deal with the symptoms, and the cure.

In addition to learning how to solve the 3 most common types of team conflicts; blaming, belittling and feuding, team leaders will learn how to promote the positive feelings of unity within their team in this popular management and leadership training video.

Program Includes: DVD or VHS video (22 minutes), 10 Pocket Reminder Cards, 1 Workbook and 1 Leader's Guide

 

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Managing Conflict at Work - DVD

This program is also available for online training. See details below.

In today's fast-paced, high intensity work place conflict plays a major part in our everyday activities. From small disagreements to outright verbal battles conflict is a normal part of most everyone's daily lives. Managing Conflict at Work, "The Art of Communication" looks at conflict as a normal part of life and shows how to turn it into a positive experience-yes, a positive experience. The result will be a new atmosphere at your job, a feeling that problems are in fact solvable, and provide opportunities for everyone involved to grown and improve.

Program includes: DVD, book & audio CD.

Online Training Option:

This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:

  • Post training test and reporting results 24/7
  • Certificates of completion
  • Digital copies of the support materials

    Online Training Pricing:

    • 1 to 1000 $6 per person
    • 1001 to 3000 $5 per person
    • Minimum order for any one program $395.00

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    How to Handle Difficult People: Vol. 1, 2, & 3 - DVD

    Best-Seller!

    Free Online Preview

     

    In The Differences in People you'll learn how to overcome stressful personality conflicts; how to recognize the control we have over ourselves; how to develop better business relationships and how to understand and adjust our "belief filters."

    Volume II: Dealing with Difficult People

    In Dealing with Difficult People you'll learn the various types of difficult behavior; discover the formula for changing attitudes and the ways to bring out the best in people.

    Volume III: Strategies for Increased Self-Esteem

    In Strategies for Increased Self-Esteem you'll learn how to maintain your composure when times get tough and you are under pressure. Also, you'll discover the keys to communicating effectively and you'll learn the importance of positive self esteem.

    3 Volume Set includes 3 DVDs or videos and 3 workbooks.

     

    • How to Handle Difficult People: Vol. 1, 2, & 3 - DVD $399.99 [Add to Cart]
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    Unlocking Conflict! Meeting Opener - DVD

    Need the keys to conflict around your office? Well, here they are! Unlocking Conflict! offers fast-paced, entertaining tools to handle conflict, from positive reinforcement of tried-and-true methods to new ideas for helping solve conflict issues in the workplace. Anyway you look at it, Unlocking Conflict! is your master key to workplace harmony!

    Key Learning Points

    • Easily implementable solutions to workplace conflict.
    • Innovative methods to help reduce conflict in many different situations.
    • Fun music and progressive animations to engage the audience.

    Includes: 3 minute DVD or VHS Video

    • Unlocking Conflict! Meeting Opener - DVD $295.00 [Add to Cart]
    • Unlocking Conflict! Meeting Opener - DVD Rental $195.00 [Add to Cart]
    • Unlocking Conflict! Meeting Opener - DVD Preview $0.00 [Add to Cart]
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    Conflict: Rules of Engagement - DVD

    How often have you heard someone say, "I'd like to get rid of conflict in my life?" According to management consultant, author, and dynamic lecturer, Dr. Pat Heim, the day we're rid of conflict is the day we die.

    Conflict, like death and taxes, is something we can bank on throughout our lives. "But one of the great ironies about conflict," says Dr. Heim, "is that conflict is a central component for developing team cohesion in the workplace." The art of conflict management on the job and in all interpersonal relationships is the subject of Conflict: The Rules of Engagement. Dr. Heim takes viewers through proven strategies which neutralize some conflicts straight out, or simplify complex conflicts into manageable ones. The end result is a more productive and respectful organization. Joining THE POWER DEAD-EVEN RULE AND OTHER GENDER DIFFERENCES IN THE WORKPLACE, and INVISIBLE RULES: MEN, OMEN & TEAMS, CONFLICT: THE RULES OF ENGAGEMENT is the third program in the best-selling Pat Heim library

    Program length: 41 minutes

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    Let's Get Together! Communicating Respect in a Diverse Workplace (Complete Series) DVD

    Communicating Respect In a Diverse Workplace is a unique and comprehensive approach to the issues of communication, diversity, conflict-management and teamwork.

    Let's Get Together uses cues, verbal and non-verbal signals, as a jumping off point to discuss four easy-to-remember tools--Compassion, Unity, Empathy and Sharing. Friendly hosts guide viewers through four illustrative scenarios that offer before-and-after looks at how these four principles can help solve workplace problems and create a positive and productive workplace!

    This unique approach is a must-have for any organization looking for a synergistic and comprehensive way to explore communication, diversity, conflict-management and teamwork!

    Also included:

    DOING OUR PART: This 4-minute program is an introduction to understanding our own and responding to others’ verbal and non-verbal signals, using Compassion, Unity, Empathy, and Sharing. A short but comprehensive and powerful tool, DOING OUR PART teaches us about communication, teamwork, problem-solving, and productivity. This unique and visually arresting program emphasizes the personal responsibility we all share for creating a unified and respectful workplace.

    A LOOK INSIDE OURSELVES: A 4-minute stand-alone or companion piece to DOING OUR PART, this program reinforces the concepts of Compassion, Unity, Empathy, and Sharing, but is unique in that it asks us to examine our own roles in creating a unified, productive, and happy workplace. This program is a great jumping off point for both personal introspection and serious discussion. Beautiful and uplifting, A LOOK INSIDE OURSELVES opens the door to productive discussions about our individual contributions and responsibilities—in the workplace and in life.

    Key Learning Points

    • Compassion
    • Unity
    • Empathy
    • Sharing

    Program Includes: Let's Get Together 22 Minute DVD, Valuing Our Workplace (two DVDs), Facilitator's guide, Reproducible Particpant Materials & PowerPoint Presentation on CD-ROM plus 50 Pocket Reminder Cards

    • Let's Get Together! Communicating Respect in a Diverse Workplace (Complete Series) DVD $995.00 [Add to Cart]
    • Let's Get Together! Communicating Respect in a Diverse Workplace (Complete Series) VHS $995.00 [Add to Cart]
    • Let's Get Together! Communicating Respect in a Diverse Workplace (Complete Series) DVD Preview $0.00 [Add to Cart]
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    Facing the Tiger: Workshop

    How to Turn Conflict into Positive Change

    Do you work with individuals or teams or even larger organizational units where unresolved conflict is present, and you are exploring how to be a force for positive change in the situation?

    This new interactive video-based training workshop can make a noticeable difference in the way people see and respond to conflicts when they occur. It has helped thousands of people and it can help you, your colleagues, and your organization experience the power and value of conflict utilization and how to release the untapped potential present in every conflict!

    Incredible Two Video Set
    Includes two videos, one Leader's Guide, and five Participant Workbooks.

    Part One: The Pinch Theory: Making Conflict Constructive

    This segment of the program explores why conflict exists and is inevitable in any dynamic relationship. It illustrates strategies for recognizing when conflict situations may arise and how to reorient potential problems.

    Part Two: The Three Worlds: Communication Breakthroughs at Work

    In this portion of the program you will learn a proven five-step process for addressing conflict so that the conflict goes to work for you, creating a new way of seeing things that respects both points of view and generates breakthroughs in understanding and effectiveness.

    Complete Package includes: 3-ring binder with 2 videos and five participant workbooks.

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    In the Company of Women - DVD

    Women can be best friends or worst enemies.

    Free Online Preview

    Women have profound emotional ties to other women. Even when a woman finds the male love of her life, the bonds she shares with female friends usually remain unshaken. However, when a woman gets promoted, who is OFTEN the first to attack? Other women, of course! In fact, relationships between women often polarize at two extremes: either they're truly wonderful or they're quite terrible. Why is this topic of critical importance today? Half of the workforce is women and when women are working well together, productivity and morale escalate throughout the entire organization.

    Drs. Heim and Murphy help viewers improve working relations based on lessons The Golden Triangle and the Power Dead-Even Rule teach.

    Duration: 34 minutes

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    Little Things Mean a Lot: Microinequities to Micro-Affirmations - DVD

    Produced - 2008

    Free Online Preview

    DVD-Based training program that teaches strategies you can use to eliminate microinequities and promote inclusion.

    The "little things" are behaviors we all use, intentionally and unintentionally. They can make our organizations highly productive or erode their power, innovation and productivity. Designed by a pioneer in the field of diversity and inclusion, Little Things Mean A Lot™ shows how the ways we value and devalue our colleagues impact our workplace and its effectiveness.

    This program combines a compelling business case with practical strategies individuals, teams and leaders can use to counter microinequities while building high performance work environments.

    Learning Objectives:

    • Recognize that the way we treat each other at work - the little things we do - has a big impact.
    • Learn to respond effectively to negative messages (microinequities) that can undermine our success.
    • Equip yourself with simple tools and strategies to make the workplace more inclusive.

    Program includes:

    • 22-minute DVD designed for flexible use
    • Leader's Guide: agendas for 3-hour and 1-hour workshops, detailed notes for facilitating intact and executive work teams
    • Participant Handouts
    • PowerPoint Presentations
    • 10 Desk Reminder Cards

    Brigid Moynahan, founder of The Next Level, Inc., has designed and delivered more than 800 corporate programs in the US and internationally. A pioneer in addressing inclusion issues in organizations, her work has been profiled in Working Woman Magazine, Chief Learning Officer, Diversity, Inc., the Wall Street Journal, the Catalyst Awards and the Conference Board.

    • Little Things Mean a Lot: Microinequities to Micro-Affirmations - DVD $995.00 [Add to Cart]
    • Little Things Mean a Lot: Microinequities to Micro-Affirmations - DVD 5- Day Rental $395.00 [Add to Cart]
    • Little Things Mean a Lot: Microinequities to Micro-Affirmations - DVD Preview $0.00 [Add to Cart]
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    Ouch! Your Silence Hurts - DVD

    Produced - 2009

    Learn more about Ouch! Your Silence Hurts Online Course

    Ouch! Your Silence Hurts challenges viewers by asking, "How will you personally respond next time you witness somebody being treated with disrespect? You have a choice: Passive Bystander or Pro-active Ally." In a powerful and compelling way, this 9-minute video motivates bystanders to use their voice to speak up for respect on behalf of someone else.

    Ouch! Your Silence Hurts will continue the conversation that OUCH! That Stereotype Hurts started. Ouch! Your Silence Hurts goes more deeply into the impact of the silent bystander.

    Here's a few of our first reviews:
    "Quadruple the impact of OUCH!"
    "Hits you at a GUT level!"
    "I felt the stories of this video."

    "I have one word, FABULOUS!!! This video gives real, gut-wrenching examples of individuals and situations. Most mportant, it challenges people and gives them the idea that they have the ability to confront stereotypes by showing them how. Ouch! will be so helpful because most people want to do something but don’t know what or how."
    – Anita Rowe, Ph.D.
    Partner Gardenswartz & Rowe
    co-author, Emotional Intelligence for Managing Results in a Diverse World

    Includes:

    • DVD which consists of: Ouch! Your Silence Hurts..... 9 min.
    • Skill Builder stories from the video.... 3 min.
    • A CD-ROM with Leader's Guide for 1-hour and 30-minute presentations, Powerpoint presentation, mini-poster 
    • Leader's guide and other materials
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    Thomas Kilmann Conflict Mode Instrument (10 Pck)

    By Kenneth Thomas and Ralph Kilmann

    The Thomas-Kilmann Conflict Mode Instrument (TKI) is the number-one best-selling instrument for conflict resolution. This easy-to-use, self-scoring exercise is fast and powerful. Participants select responses from 30 statement pairs to discover which of five conflict handling styles is their preferred "mode". Interpretation and feedback materials help clients learn about the most appropriate uses for each mode and how to increase their comfort level with their less-used modes.

    Its simple-to-use format and easy-to-understand content have made it the centerpiece of training programs over a wide variety of applications.

    This Self-Assessment:

    • Shows one how to use different conflict-handling styles during disagreements between co-workers, communication breakdowns, and power struggles
    • Provides a pragmatic approach to conflict resolution
    • Helps to initiate safe and productive dialogue about conflict resolution
    • Demonstrates how honest differences of opinion on substantive issues can set the stage for a larger, more comprehensive solution than originally imagined

    • Conflict Workshop Facilitator's Guide $199.99 [Add to Cart]
    • Thomas Kilmann Conflict Mode Instrument (10 Pck) $149.00 [Add to Cart]
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    Conflict: The Rules of Engagement - DVD

    Free Online Preview

    The art of conflict management on the job in all interpersonal relationships is the subject of Conflict: The Rules of Engagement.  Dr. Heim takes viewers through proven strategies which neutralize some conflicts straight out, or simplify complex conflicts into manageable ones.  The end result is a more productive and respectful organization.

    Duration: (41 min)