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Management Delegation

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A Leader’s Guide to Delegating - DVD

Produced - 2007

Free Online Preview

 

This course is also available for online training, see details below.

What’s every top manager’s secret to success? In a word: delegate, delegate, delegate. But getting work done through others can often be difficult because it inevitably involves a loss of control. This program outlines a solid process for delegating and gives valuable insight to both new and experienced managers.

Delegating responsibility is a dance - a delicate partnership between manager and subordinate involving trust, authority and above all, communication. Brand new managers find delegating to be the hardest part of transitioning into the new role – while many experienced managers still struggle to get it right years after assuming a leadership position.

This training program provides a plan for successful delegation, presented in five steps:

 

  • Analyze the Task: Get specific about what needs to be done to achieve the goal. This includes setting a deadline and sizing up resources.
  • Choose the Right Delegatee: The right candidate should be highly motivated and possess the needed skills for the assignment.
  • Assign the Task: Give clear instructions on desired outcomes – down to the details like resources available, deadlines, follow up steps and the amount of authority being given.
  • Execute the Task: During the task, ensure that other team members are ready to support him/her by communicating the assignment and the authority given.
  • Conduct Regular Feedback Sessions: Monitor issues so they don’t become problems, and give the person opportunities to ask questions about the assignment.

Effective delegation accomplishes more than just the task at hand. It also builds trust for future delegations, helps employees develop new skills, reduces managerial stress and improves organizational productivity.

Program Includes: VHS or DVD, Facilitator’s Guide, CD-ROM with PowerPoint Presentation and a pdf of the Delegatee Checklist, 10 Participant Workbooks, 10 Reminder Cards

 

Online Training Option

  • Pricing - $9.95 per user
  • Minimum order - $500
  • Users receive a post-test and certificate of completion. You set the test’s passing grade.
  • You get an Administrator’s Page that shows who has logged on to take the training and the test score of each viewer.

Please contact us by email if you have more than 1000 users for special pricing options.

Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

 

  • A Leader’s Guide to Delegating - DVD $995.00 [Add to Cart]
  • A Leader’s Guide to Delegating - DVD Rental $275.00 [Add to Cart]
  • A Leader’s Guide to Delegating - DVD Preview $0.00 [Add to Cart]
  • A Leader’s Guide to Delegating - Online Course $9.95 [Add to Cart]
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The Unorganized Manager: Part 2 - DVD

Featuring John Cleese, Nigel Lindsay and Beatie Edney. Release date: 1996

Free Preview

The first two parts of The unorganized manager series show that no matter how efficient managers may think they are, they cannot be fully effective until they learn how to manage their time.

In Part 2: salvation the manager has returned to Earth full of enthusiasm, but his inability to establish priorities and to delegate effectively lands him back in front of St Peter. The program shows why managers should consider the actual purpose of their jobs, and not the function. They must learn how to schedule time for active tasks, while leaving time for reactive tasks. By delegating and retaining responsibility, they will make more effective use of their own time and that of their team, and contribute to everyone’s motivation and morale.

The benefits

  • Ideal for incorporating into time management and delegation courses at junior management level
  • Engaging and humorous plot to make messages highly memorable
  • Wrong-way, right-way scenarios help managers learn practical skills

Program includes: DVD or VHS, (29 mins), Meeting break DVD, Course leader’s guide,Delegate worksheets on disk, Powerpoint slides/OHPs on disk and Self-study workbook on disk

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The Unorganized Manager: Part 1 - DVD

Featuring John Cleese

Free Preview

The first two parts of The unorganized manager series show that no matter how efficient managers may think they are, they cannot be fully effective until they learn how to manage their time.

In Part 3: damnation a hard-working manager is so disorganised that he unwittingly makes the lives of his family and colleagues a misery. His disorganisation leads to an early heart attack and a confrontation with St Peter. By being given a second chance on Earth, he is able to learn the principles of time management in a way that viewers, many of whom will be unaware of their own faults, can easily relate to.

The benefits

  • Ideal for incorporating into time management and delegation courses at junior management level
  • Engaging and humorous plot to make messages highly memorable
  • Wrong-way, right-way scenarios help managers learn practical skills

Release date: 1996

Program includes: DVD or VHS, (25 mins), Meeting break DVD, Course leader’s guide, Delegate worksheets on disk Powerpoint slides/OHPs on disk and Self-study workbook

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The Unorganized Manager: Part 3 - DVD

featuring John Cleese, Nigel Lindsay, Beatie Edney and Ann Bryson. Release date: 1997

Free Preview

This program, which picks up from the story in the first two parts of the series but can be used as a stand-alone resource, shows how effective managers can create time to focus on their teams.

The now organized manager is called to St Peter, this time following an annual health check. Here he learns that his management style still leaves a lot to be desired, since he is failing to organize his team. Through highly memorable wrong-way, right-way scenarios, viewers will learn three steps to successful delegation.

It is the manager's role to ensure that each team member understands their purpose. The manager must define and identify their overall objective and their key result areas so that they know what is expected of them.

Individuals should be set standards to achieve, measurable either by quality, quantity or cost, so that both they and the manager know how they are doing.

And managers must agree targets with individual team members in order to help them develop and realise their potential, or to bring their performance back on track.

Following the three steps, the manager will be able to improve the performance and results of individuals, the team and the organization.

The benefits

  • Targeted at managers and team leaders new or inexperienced in the role
  • Three key steps to improving team management
  • Memorable, engaging and amusing look at a widely applicable leadership skill
  • Versatile video for use with or without the preceding two parts in the series

Style: Humorous drama

Program includes: DVD or VHS part 3, (20 mins), Showreel tape, Meeting break DVD, Course leader's guide and Delegate worksheets on disk

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Helping Hand: Coaching Skills for Managers - DVD

Featuring John Cleese

Taking more time to coach creates more time for work! No single person can do every job. So why do so many managers try to take on their entire departments workload? The lesson of this timely program is a universal managers need to delegate their projects accordingly. As a result, they'll discover more time to coach the team.

 

  • Identify the need
  • Plan the coaching program
  • Conduct the coaching
  • Monitor the results
  • Identify further needs

VHS; Part 1: 9 minutes, Part 2: 29 minutes; includes leader's guide.

 

  • Helping Hand: Coaching Skills for Managers - DVD $999.00 [Add to Cart]
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Straight Talking: The Art of Assertiveness - DVD

Featuring John Cleese, Peter Capaldi and Jennifer Saunders. Release date: 1991

 

Free Online Preview

Techniques of assertive behavior are shown in action in a series of different settings from a management meeting to a one-to-one conversation between colleagues.

Straight talking shows that the basic rule of assertive behavior is honesty and that it's usually for fear of the response that honesty is avoided. However, this fear is generally over-exaggerated. The video is highly reassuring on this point for anyone who has doubts about volunteering what they think - even when asked to do so.

It also demonstrates why aggressive behavior doesn't work in the long run and why it's important to establish a negotiating position and stick to it. The benefits

 

  • Particularly suitable for junior management, sales personnel and purchasing staff
  • The key lessons are explained by a presenter and illustrated by realistic action sequences in a variety of situations
  • Dramatic sequences and subtle humour deliver the messages in a powerful, convincing fashion

Style: Humorous drama

Program includes: DVD or VHS,(27 mins), Meeting break DVD, Course leader's guide, Delegate worksheets on disk, Powerpoint slides/OHPs on disk and Self-study workbook on disk

 

  • Straight Talking: The Art of Assertiveness - DVD $999.00 [Add to Cart]
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After All, You're the Supervisor - DVD

Free Online Preview

This course is also available for online training, see details below.

A comprehensive training program for new and seasoned supervisors alike, After All, You're the Supervisor! provides an array of tools for use in your training sessions and as follow-up to help keep your training fresh.

After All, You're the Supervisor! holds the key to effective supervision, teaching the nine components of supervisory success:

  • Acknowledge Your New Role
  • Plan and Prioritize
  • Be Accessible
  • Encourage Teamwork
  • Communicate Upward and Downward
  • Delegate
  • Discipline Effectively
  • Provide Feedback
  • Model the Way

Program Includes: A 20 minute VHS or DVD, Leader's Guide, Pre-training Assessment Tool, 10 Participant Workbooks, 10 Participant CD-ROMs with Follow-up Activity, PowerPoint Presentation on CD-ROM and 10 Pocket Reminder Cards.

Online Training Option

  • Pricing - $9.95 per user
  • Minimum order - $500
  • Users receive a post-test and certificate of completion. You set the test’s passing grade.
  • You get an Administrator’s Page that shows who has logged on to take the training and the test score of each viewer.

Please contact us by email if you have more than 1000 users for special pricing options.

Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

  • After All, You're the Supervisor - DVD $995.00 [Add to Cart]
  • After All, You're the Supervisor - DVD Rental $275.00 [Add to Cart]
  • After All, You're the Supervisor - Online Video Course $9.95 [Add to Cart]
  • After All, You're the Supervisor - Preview $0.00 [Add to Cart]
  • After All, You're the Supervisor - Workbook $15.95 [Add to Cart]
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It's Your Choice: Selection Skills for Managers - DVD

Featuring Hugh Laurie, Dawn French, John Cleese, Simon Shepherd and Philip Franks. Release date: 1993

Free Preview

A selection interview is a bit like detective work. Suspects must be eliminated until the right person is found, whether from inside or outside the organisation. Making the right selection choice means knowing the budget was spent well, a valuable asset has been acquired and that colleagues will be motivated by the new team member.

It's your choice shows that too many people get the costly decision wrong, introducing three managers who make common mistakes. It then shows the viewer how each manager learns from these mistakes.

Ethelred the Unready is unprepared, knows little about the job or the candidate, and is constantly interrupted by colleagues as the interview progresses. It is not until he is more organised and professional that he is able to make the best choice.

Ivan the Terrible would rather trumpet his own opinions than encourage the candidate to talk. He eventually learns about asking open questions and listening to what the candidate has to say.

Gillian the Silent allows the candidate to take over. She fails to probe or voice her doubts, and realises she has to be more affirmative and specific to gain the information she needs.

The benefits

  • Targeted at inexperienced staff conducting recruitment interviews
  • Uses the memorable wrong-way, right-way approach
  • Breaks learning into three separate scenarios
  • Includes interviewee tape for internal candidates (available for separate purchase)

The Interviewee preparation program, which also forms part of the It's your choice programme, explains to job candidates how to research a company and question interviewers to find out the things that matter to them. It is suitable for internal candidates, as well as for schools and colleges to prepare graduates for the job market.

Style: Humorous drama

Program includes: DVD or VHS,(30 mins), Interviewee programm (5 mins), Meeting break DVD, Course leader's guide, Delegate worksheets on disk, Powerpoint slides/OHPs on disk and Self-study workbook on disk

  • It's Your Choice: Selection Skills for Managers - DVD $999.00 [Add to Cart]
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Can You Spare a Moment? - DVD

Featuring John Cleese, Angus Barnett, Lorraine Brunning, Ricky Gervais and Jaye Griffiths. Release date: 2001

Free Preview

Many people are still not comfortable talking about their personal problems openly at work but in general we've come a long way from the 'lunch is for wimps' attitude that characterised business just a few years ago. Indeed today people are more concerned about how they can achieve work/life balance rather than being macho about their workload.

The drivers for this change in focus aren't hard to find. Market competition is fierce, the pace of work is intense and change is endemic. Add to this environmental stress such as commuting and the ongoing demands of home life and it's no surprise that companies are looking ever more seriously at the ways in which they can support their staff.

It's within this context that forward-thinking managers need to develop their counselling skills. All managers will face the issue of dealing with staff whose personal problems are affecting their work and they need the know-how and sensitivity to address such situations. The benefits

  • Complements any interview skills or management course
  • Suitable for inexperienced managers, team leaders or personnel staff
  • Realistic yet light-hearted drama reinforces key messages
  • Key sections are ideal for supporting role-plays

Style: Humorous drama

Program includes: DVD or VHS,(25 mins),Meeting break video, Course leader's guide, Delegate worksheets on disk, Powerpoint slides/OHPs on disk and Self-study workbook on disk

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Going to a Meeting Series - DVD

Featuring John Cleese

The Going to a Meeting series is an engaging two-part program hosted by John Cleese (that's right...he's back). The series focuses on the attendee's role and how to make the most of meetings.

Free Preview - Part 1, Messing Up a Meeting

The two part Going to a Meeting Series in based on a group of middle managers in a large hospital. Part 1 - Messing Up a Meeting, focuses on Jeremy preparing to go to a regular meeting with his colleagues. Unfortunately "preparing" doesn’t describe what we see him doing. "Grabbing a few papers and turning up late" would be more accurate.

Free Preview - Part II, Menaces

Part II of the Going to a Meeting Series, Meeting Menaces, contains five short sequences, introduced by John Cleese. These show how to cope with colleagues whose behavior stops meetings from getting results. Jeremy fails to handle the destructive behavior of each of the menaces and the meeting they are all attending becomes a farce.

These two videos are available separately.

Package Contents: Two 20 minute VHS Videos or DVD's, Series Course Leader's Guide, Series Delegate worksheets on disk, Series Powerpoint slides and Series Self-Study Workbook on disk

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Time Challenged - DVD

This course is also available for online training, see details below.

Time Challenged takes a humorous, good-natured look at overcoming the challenges of time management, as Kent works through his productivity dilemmas with a support group of recovering time-challenged individuals.

At the core of this training is the fact that we all get the same 24 hours a day, but how we use those hours greatly impacts our success or failure. Viewers will explore how to tackle time head-on, learning how to prioritize tasks and address common daily interruptions such as phone calls and e-mail.

Designed as a 1/2-day program, trainers will love how Time Challenged's Leader's Guide provides interactive training during which participants learn from one another much like the individuals they see on-screen.

They will gain the tools to:

  • Identify and take responsibility for time-management concerns
  • Fend off casual, drop-in office visitors
  • Maximize workspace through better organization
  • Set time limits for projects and meetings
  • Keep phone calls and emails from taking over their day
  • Plan for the unexpected, while building in enough time for projects
  • Set goals and prioritize each day's tasks
  • Break down tasks into smaller segments, delegate to others

Program Contents: A 20 minute VHS or DVD, Leader's Guide, Overhead Projection Sheets, 10 Participant Workbooks, 10 Reminder Cards.

Online Training Option

  • Pricing - $9.95 per user
  • Minimum order - $500
  • Users receive a post-test and certificate of completion. You set the test’s passing grade.
  • You get an Administrator’s Page that shows who has logged on to take the training and the test score of each viewer.

Please contact us by email if you have more than 1000 users for special pricing options.

Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

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How to Get Things Done DVD

Too many people view the process of time-management as a survival exercise rather than a road map to success. They remember the old quote, "Time is money," and they panic! They are always just trying to survive, and not very well, the latest deadline crisis either in their office or at home.

Well, it doesn't have to be this way at all. We can all learn to make the best use of our time either in the office or at home by putting into practice the techniques and skills found in How To Get Things Done.

With this DVD, audio CD and book, you'll learn fresh new ideas and techniques on how to master your time. You'll discover how to avoid procrastination; how to deal with the deadly crunch of meetings, phone calls and deadlines; the tactics to say "no" when you must in difficult situations; how to set meaningful goals; how to delegate and not worry about the job getting done and how to establish priorities at home as well as at work!

Loaded with graphics and vignettes, this video program is a must-purchase for all who need help with time management - and don't we all!

Complete with DVD, audio CD and book.
Available in NTSC or PAL. 48 minutes.

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In An Instant (Vol.1,2,3,4 DVD Set)

Best-Seller!

You have a business problem but you just don't have the time to read all the articles and business books in hope that you can solve it. Well, no longer do you have to worry.

Working with noted Industrial Psychologist Dr. Anthony Salemi we have developed the In An Instant DVD learning series which provides 20 solutions to many of today's most troubling business situations.

The series offers methods you can put to work immediately to help turn those problems into positive business opportunities!

Presented on four tapes with five solutions each, the series looks at the following business situations:

Volume 1:

  • How to deal with the individual who is always late
  • How to respond to someone with poor hygiene (and have them improve)
  • How to deal with an employee who has a substance abuse problem
  • It's not my job-- How to develop individuals as team players
  • How to discipline effectively
Volume 2:
  • How to be an effective time-manager
  • How to sell effectively
  • How to hire effective people
  • How to terminate an unproductive employee
  • How to run an effective meeting
Volume 3:
  • How to give feedback
  • How to get a commitment for action
  • How to be an effective motivator
  • How to help people be effective decision makers
  • How to help your people manage stress effectively
Volume 4:
  • How to delegate effectively
  • How to deal with conflicting employees
  • How to strengthen interpersonal impact
  • How to deal with procrastination
  • How to deal with closed-mindedness

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Manage Your Time Better - DVD

Faster. Sooner. Better. More. Now. Yesterday! Can you ever get it all done? The time we spend each day not accomplishing what we want or need to accomplish can add significant stress to our business and personal lives. But since we can't change time, we must learn how to make the most of the time we have. This training program shows how to virtually "add" minutes to each day by forming a logical, prioritized sequence or "plan of action" that incorporates the use of symbols, notes, teamwork, clear communication processes, and much more.

You'll Learn To:

  • Target your efforts on the most important tasks
  • Be a goal-getter, not just a goal setter
  • Do the most constructive things first to make life easier later
  • Avoid time-wasters
  • Use the R-A-F-T Theory to attack those dreaded stacks of paper!
  • Effectively delegate, even if you're not the boss

Includes 23 minute DVD, book and audio CD

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The Strategic Leadership Game

If you're looking for an innovative and fun way to teach managers about the difference structure and support make in employee performance, it's time to play The Strategic Leadership Game. A full toolbox of ideas to help managers experience how leaders manage task performance.

The game consists of two rounds:

Game A simulates a typical task assignment. Participants are delegated a task with clear output criteria, but without any useful support or structure. They'll experience first-hand the performance pressure, anxiety and failure employees feel when assignments are handed over to them without appropriate instruction or feedback.

Game B also simulates a routine assignment. But participants are placed in pairs, one as manager and one as employee. The manager is responsible for supporting the employee's efforts. They'll discover how the appropriate type of leadership makes tasks easier to do and instills a sense of accomplishment.

Key Benefits

  • You hire people for jobs, but you manage their performanceof tasks.
  • Effective managerial leadership is making sure people perform the right tasks well.
  • It takes ongoing effort to manage peoples performance.

Includes: Tangram puzzle pieces, Leader's Guide, Work Orders Pad, Coaching Cards Pad, Master Solution Sheets (set of 5) and CD-ROM with slide/handout masters.

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The New Supervisor in an Instant DVD

This DVD training program will become your road map for developing the skills necessary to become a first-rate supervisor. You'll learn:

  • How to develop the necessary leadership skills
  • How to make timely, effective decisions
  • The need for managing change and how to manage your time
  • How to communicate effectively
  • How to praise, correct and deal with conflict
  • Team building
  • Use "The New Supervisor: Skills for Success" and become the consummate supervisor!

This enhanced DVD edition of The New Supervisor: Skills for Success is part of the In An Instant® Business Training Library. It comes complete with a DVD, video tape, closed captioning, audio CD, and a post-test that may be reproduced. It also includes a copy of the book The New Supervisor: Skills for Success by Bruce B. Tepper, which is part of the Business Skills Express Series published by The McGraw Hill Companies.

Length: 48 minutes.

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The X Factor: Managing & Motivating Generation X - DVD

America's primary labor supply for the next decade -- mostly in their teens and twenties -- represents the smallest population group in U.S. history and the thinnest pool of entry level workers in modern times. There simply are not enough of them to go around, particularly in the service industries. And every time a business loses an employee, the high cost fo attracting, hiring and training a replacement cuts into the profit margin.

Claire Raines is the nation's leading expert on Generation X. In this video, she will give you new information about generation X workers... who they are, what makes them different and how to develop successful ways of working with them.

  • The X Factor: Managing & Motivating Generation X - DVD $595.00 [Add to Cart]
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Manager's Library - (10 DVD Set)

Improve your management team with the new Manager's Library. Comprised of 10 DVDs, 10 CD audios, and 10 books, this library will help your managers get the needed jump on the competition.

Your cost $999.50! If you were to buy these programs individually the total would be $1,299.50. Buy the complete library and save $300.00!

The Manager's Library includes the following titles:

  • How to Deal with Cultural Diversity in the Work Place
  • Prevent Sexual Harassment in the Work Place
  • Negotiating for Business Results
  • Succeed by Coaching
  • Empowering Employees
  • How to Supervise People
  • The New Supervisor: Skills for Success
  • Hiring the Best
  • How to Hold Successful Meetings
  • Time Management: Get the Most Out of Your Time

Information about each program may be found under the individual listing on the website.

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Abilene Paradox - Online Course

2nd Edition

In this age of corporate scandals and lack of accountability, management expert Dr. Jerry B. Harvey's parable about a family trip to Abilene offers a timeless, compelling lesson on reading the road signs and knowing when you're headed toward Abilene.

This classic training program has helped thousands of organizations increase profits and productivity. This completely updated second edition offers a fresh, new look and a faster, more engaging pace.

The program includes additional exercises for a flexible design to help viewers learn:

 

  • The five psychological principles of the Abilene Paradox
  • How to avoid false consensus
  • How to overcome the fear of speaking out
  • Effective decision-making within a group

 

Online Streamed Video Training Includes:

 

  • Post-test and a certificate of completion. You set the test’s passing grade. If you need special questions on the test applicable to your organization, we will customize the test for a nominal fee.
  • We create a URL just for your organization, which you give to your employees for them to log-on and view the program and take the test. The entry page employees go to will contain your organization’s logo, which you provide to us.
  • We do all the set-up for you. You supply us with the identifiers of the employees who are to view the video. We take it from there.
  • You provide a training contact (the person in your organization that employees go to if they have questions about the content) and a Technical Contact (the person your employees go to if they are having technical difficulties on their end).
  • You get an Administrator’s Page that shows who has logged on to take the training and the test score of each viewer.

Pricing (Per user / per title)

 

  • 1 – 1000 users............$9.95
  • 1001 – 3000 users.....$8.95
  • 3001 + users................$7.95

 

** There is a minimum order of $500 per streamed program.

Note: When you order this program online, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

 

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The Power of Positive Discipline - DVD

Best-Seller!

Free Online Preview

Produced - 2009

The best way to discipline employees is to do it progressively, giving them a chance to turn their performance around and meet your expectations. Start with coaching and then move on to more severe measures, like verbal and written warnings, if necessary. This new video follows the stories of two employees, one whose priority seems to be fantasy baseball instead of his production report, and one who has a habit of showing up late. Learn the six steps that can show your problem employees the effect their behavior has on other members of the organization, and how it’s their responsibility to make a change or face the consequences.

 

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Emotion vs. Analytics: Decision Making and the Biased Brain - DVD

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Duration: 61 Minutes  
 
Is it best to be emotionless and analytical in decision making? When our goal is to be decisive, the answer is a resounding No. Instead, harnessing the power of emotions is critical. Studies of the neural underpinnings of decision making show that our brains start by evaluating options analytically. But very soon—usually based on first impressions—we create an emotional front-runner. We then continue down a path of predecisional distortion, which biases further evaluation. Rather than creating bad decisions, however, this distortion leads to more confident, committed decision making. 
 
This natural process works best for tradeoff conflicts: deciding between current options. It also works well for decisions involving innovation, growth and expansion. But in cases of sequential conflicts—or when the risk of danger or a bad outcome is greater—taking a more analytical approach is the better choice. Dr. Shiv describes specific techniques for gathering data, group decision making, accessing your gut feelings, and knowing when to allow the contrarians to dominate the discussion.
 
Baba Shiv, whose research is in the area of neuroeconomics, is Director of the Strategic Marketing Management Executive Program at Stanford University and editor of the Journal of Consumer Research. He received his MBA from the Indian Institute of Management and PhD from Duke University.

  • Emotion vs. Analytics: Decision Making and the Biased Brain - DVD $129.99 [Add to Cart]
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Cornerstones of Quality - DVD

Best-Seller!

Free Online Preview

 

If you don’t have quality employees, you won’t be able to put out a quality product. This can cut into the morale and output of your workers, as well as the profitability of the company. Teach your employees to take pride in their work, and that continuous growth should be more than just a goal, but an absolute priority.

 

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Compendium of Learning and Development Quizzes

By Sarah Cook

One of the many challenges you face as a trainer is getting employees to look at themselves, their skill gaps and their attitudes. This collection of 43 fun and creative quizzes is just what you need.

You’ll be amazed at how easy it is to find the perfect quiz. The quizzes are organized in alphabetical order. They also are grouped in nine easy-access topic areas: Communication skills, customer service, health and safety, leadership, performance management, personal development, teamwork, recruitment and selection, and training and development.

The quizzes are easy to administer in the classroom, too. Accompanying each quiz are suggested responses to the questions and helpful background information.

 

You’ll find quizzes that ask participants to fill in the blanks, choose from several answers, rank items and pick between true and false. Action plans can be developed immediately after most quizzes are completed and then evaluated. You can adapt each quiz to meet the specific needs of your group simply by changing wording, phrases or questions. You don’t have to be a professional trainer to use these quizzes. You could be a line manager, team leader – anyone who wants a fun and effective way to inspire learners to look inside and get to know themselves better.

Sample topics:

  • Action-centered leadership
  • Body language
  • Delegation
  • Diversity
  • Influencing skills
  • Meeting skills
  • Performance appraisal
  • Stress management
  • Written communication skills

248 Pages

  • Compendium of Learning and Development Quizzes $129.99
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Manager's Collection (9 DVD Set)
Free Shipping!

Develop your leadership and supervisory skills with these nine high-impact productions.

We all know that being a manager isn't easy. Roles are changing and today's managers find themselves faced with not only being responsible for the goals of their workforce but for the entire organization as well. These nine top-selling management training DVDs provide proven techniques that are guaranteed to improve productivity and people skills for new managers and seasoned veterans.

Learning points include:

  • How to look for positive behavior, and praise often.
  • Earn the trust of the people you manage.
  • Reduce frustrating miscommunications.
  • Nurture teams through development stages.
  • Set goals that can be achieved—and are worth achieving!
Programs Include
  • Be Prepared to Lead
  • Be Prepared for Meetings
  • Breakthrough Listening
  • Criticism: Giving and Taking
  • Managing People - Key Skills for Great Managers
  • Motivating Your Employees
  • Performance Coaching
  • Supervising for Quality
  • Time Management: Getting Control of Your Life and Work

Guarantee: This comprehensive management training series will have your staff making more confident and knowledgeable decisions than ever before.

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Accountability Toolkit (Government Version) - DVD
2009 Release!

What makes a government agency accountable? It is a willingness to be answerable and accessible to the public. And while the specifics of an accountability initiative can vary from one agency to the next, all have one thing in common: Everyone -- from the top down -- must demonstrate personal responsibility and integrity.

Designed specifically for government training, the 9 categories in this Toolkit, containing a total of 35 video clips, will help you demonstrate what it looks like when people hold themselves, each other and the organization accountable for keeping commitments and achieving results. It only includes clips that are set in a government agency or take place in a "generic work environment" that could be a government facility.

This Toolkit contains 35 unique video clips that fall within 9 categories of personal responsibility and accountability. It only includes clips that are set in a government agency or take place in a "generic work environment" that could easily be a government agency or government-run facility. The clips are provided on DVD and CD-ROM so that you can play them right off the DVD or embed them into a PowerPoint Presentation.

In these categories, the clips can be used to make the following points:

~ Take Ownership and Keep Commitments - When accepting responsibility for a task or project, take full ownership and do what you say you're going to do. For clarity, set deadlines-then keep them. When necessary, communicate and renegotiate commitments that cannot be met.

~ Be Proactive - Take the initiative in seeking improvements to processes and practices. Work to improve your own skills, and influence others toward improvement.

~ Communicate With Clarity and Set Measurable Goals - Getting to the right result requires clear agreements and an understanding of expectations and instructions. Accountability for results begins with clear directions, and places responsibility on both parties for clarification.

~ Be Ethical - Know what's right-by law, by policy, by procedure, by best professional practice-and act accordingly. Make decisions for the best outcome when two "rights" conflict. Speak out when someone acts unethically.

~ Be a Problem-Solver - Apply your own experience and knowledge to every problem. With this problem-solving mindset, you'll plan and take action towards a solution, rather than waiting for others to get things started.

~ Serve the Public Professionally - Every person you serve and work with deserves your best effort, whether it's a problem to be solved or a transaction to complete. Know the technical and procedural aspects of your work and bring a positive attitude to the service you provide -- the public expects competence and is paying you for it.

~ Don't Be Afraid to Speak-Up - Know what you need and what you deserve. In a professional manner, let others know it too. Those you work with and for may not realize when their actions are getting in the way. Claim what you need to do your best work.

~ Accept Feedback and Learn From Mistakes - Learning and changing direction happen quickly and frequently in an accountable environment. Listen non-defensively, give proper consideration to what's being said, choose to adjust, and move on.

~ Supervising and Managing an Accountable Workforce - Often held accountable for the work of others, managers and supervisors must first model accountable behaviors, then learn to require this type of personal responsibility from those who report to them. The manager's tone of voice, choice of words and standard-setting behaviors can make or break an accountable workteam!

The Toolkit package includes a Leader's Guide with discussion questions for each clip that will help stimulate further discussion and learning.

Program Includes

  • Chaptered video clips on DVD
  • Chaptered video clips on CD-ROM for importing into powerpoint presentations
  • Leader's Guide PDF on the CD-ROM
  • Flash Tutorial and Instructions on how to import video clips into a PowerPoint Presentation on the CD-ROM

  • Accountability Toolkit (Government Version) - DVD $695.00 [Add to Cart]
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