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 Dealing with Difficult People Release - 2007 Communication is the foundation for everything we do in the workplace. It happens every day, all the time. This program identifies the seven communication breakdowns most likely to undermine organizational success, and gives tips on how to avoid them. Most employees never receive training in the development of their communication skills. Even more importantly, employees aren't provided with the knowledge and skills to help them avoid the frequent communication problems that arise. The good news is that the most common communication potholes in the road can be easily spotted and avoided. Illustrated in this program are Seven Common Communication Breakdowns:
Program inlucdes: A 18 minute DVD or VHS, Leader's Guide, PowerPoint Presentation on disc and 10 Employee Handbooks (additional copies sold in packs of 10 for $29.50)
 Released - 2008 All sorts of different people make up a workplace. Everyone is impacted by a complex range of personal circumstances that go on outside of work - things shaped by personalities, relationships, finances and physical and social environments. Sometimes personal issues can dominate someone to the extent that their performance at work is affected - they bring their 'baggage' to work with them. This film, hosted by one of Australia's leading television and arts industry personalities, Michael Veitch, considers issues around identifying and dealing with emotional distress at work. Handling the Baggage contains valuable information and strategies for managers and employees alike. 18 minutes
 Are you confident all your supervisors and managers are ready to deal with challenging employees who may need special handling? Are they prepared to control difficult situations? This plug-and-play professional audio presentation will do the talking and training for you.
The main objective of this session is to help your supervisors and managers learn how to manage challenging employees more effectively.
With How to Manage Challenging Employees you'll have out-of-the-box classroom training that includes:
 This collection introduces the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity. Part One includes 25 interactive group learning activities to explore conflict and provide practice in skills that help to resolve it. Part Two consists of 25 individualized exercises and assessments that are ideal for pre-work prior to group training sessions, or they can be distributed to participants for their own self-development. Includes: 300 Page Activity Manual
 Produced - 2007 This course is also available for online training, see details below. What causes the most stress across ALL occupations? The interpersonal conflicts we all experience on a daily basis - with coworkers or supervisors. Give your employees a memorable, easy-to-implement tool to resolve conflict. Rather than a complicated model, What to Do When Conflict Happens introduces:
What makes the C.A.L.M. approach unique is the first stage - CLARIFY, where employees step back and think. They rationally examine what's happening, why it's happening, why they feel the way they do, and what they need to keep in mind as they address the issue. Program includes: A 21 minute VHS or DVD with bonus segment, Leader's Guide, PowerPoint Presentation on CD-ROM, 10 participant Workbooks, 10 copies of the book What to do…When Conflict Happens and 10 Reminder Cards. Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 This program is also available for online training. See details below. In today's fast-paced, high intensity work place conflict plays a major part in our everyday activities. From small disagreements to outright verbal battles conflict is a normal part of most everyone's daily lives. Managing Conflict at Work, "The Art of Communication" looks at conflict as a normal part of life and shows how to turn it into a positive experience-yes, a positive experience. The result will be a new atmosphere at your job, a feeling that problems are in fact solvable, and provide opportunities for everyone involved to grown and improve. Program includes: DVD, book & audio CD. Online Training Option: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
Online Training Pricing:
 English & Spanish Versions Available! While the skills and insights presented here will enhance management's ability to resolve conflicts, they are for all employees -- enabling everyone to work through conflicts with less dependence on superiors. These interpersonal skills have never been more needed by the workforce - or more valuable to the organization in its pursuit of objectives. Viewers will learn:
Program Contents: A 20 minute DVD & Leader's Guide.
Best-Seller! You have a business problem but you just don't have the time to read all the articles and business books in hope that you can solve it. Well, no longer do you have to worry. Working with noted Industrial Psychologist Dr. Anthony Salemi we have developed the In An Instant DVD learning series which provides 20 solutions to many of today's most troubling business situations. The series offers methods you can put to work immediately to help turn those problems into positive business opportunities! Presented on four tapes with five solutions each, the series looks at the following business situations: Volume 1:
 Most of us are less skilled at handling conflict than we should be. Although studies show that a negotiating behavior is usually the best response to a conflict situation, negotiation is a difficult endeavor-one that requires considerable skill and thought. The normal negotiating behavior, as typically practiced in business and social contexts, does not generally produce high levels of satisfaction for either participant. The Dealing with Conflict Instrument (DWCI) will help change this by encouraging conflicting parties to shift to a more collaborative style in order to find and pursue shared interests, creating a win/win outcome. The Dealing with Conflict Instrument presents five conflict-handling styles. The five styles; accommodate, avoid, compromise, compete, and collaborate, encompass all the effective ways of dealing with conflict. By completing the Dealing with Conflict Instrument-Self, participants will learn about their own natural style tendencies, while the information gathered from the DWCI 360-Degree Feedback set will give them insight into how they are perceived by others when resolving conflicts. The combined results of these assessments indicate which styles of conflict resolution need the most improvement. Participants will explore the characteristics of each conflict-handling style which will help them develop greater style flexibility. In order to decide which style is best in a given situation, they will learn to dissect situations, using Conflict Situation Analysis. DWCI is a significant improvement over conventional conflict assessments. It shortens usage time, produces clearer and more user-friendly results, and includes helpful support material. DWCI is compatible with most existing training programs and is the easiest way to update assessment materials.
DVD, Book & audio CD "Positive attitude. Positive attitude. Positive attitude."...A worn-out anthem? Or is there really power behind a positive attitude? The Power of Attitude, "It Does Make a Difference" shows that there is, and most of what makes us positive is attributed to our own self-image. This video unfolds five steps for developing and projecting a positive attitude in the workplace, and beyond. You'll see how to determine the attitude types of co-workers, how to deal with them and how to keep the hard work of maintaining your own positive attitude in perspective. This also offers general strategies for defusing difficult attitudes before they cause injury to the big and little things we do all day long.
 Best-Seller! This book contains a variety of fully reproducible exercises to teach and reinforce the skills necessary to be a successful negotiator. Each Activity includes a detailed description of the exercise, the steps to follow, additional resources and lecture notes for the trainer. Training Objectives
Activities Cover
Exercises
 Best-Seller! Create high performance teams with these collections of fully reproducible activities. All the activities employ the principle of "learning by doing" to ensure that the skills the participants learn can be applied to real work situations. Volume 2 offers 50 additional activities for team development and provides practice on cooperation, balancing roles, and defining team objectives and goals. These activities are ideal for team leaders who are looking for creative activities to energize their teams but do not have the time to develop them. All of the activities are ready-to-use and are fully reproducible; with little effort you can implement them into an existing training program. Each volume comes with detailed trainer's notes, clearly stated objectives, and a quick reference index to the activities. Training Objectives, Volume 2
Best-Seller!
In The Differences in People you'll learn how to overcome stressful personality conflicts; how to recognize the control we have over ourselves; how to develop better business relationships and how to understand and adjust our "belief filters." Volume II: Dealing with Difficult People In Dealing with Difficult People you'll learn the various types of difficult behavior; discover the formula for changing attitudes and the ways to bring out the best in people. Volume III: Strategies for Increased Self-Esteem In Strategies for Increased Self-Esteem you'll learn how to maintain your composure when times get tough and you are under pressure. Also, you'll discover the keys to communicating effectively and you'll learn the importance of positive self esteem. 3 Volume Set includes 3 DVDs or videos and 3 workbooks.
 How to Turn Conflict into Positive Change Do you work with individuals or teams or even larger organizational units where unresolved conflict is present, and you are exploring how to be a force for positive change in the situation? This new interactive video-based training workshop can make a noticeable difference in the way people see and respond to conflicts when they occur. It has helped thousands of people and it can help you, your colleagues, and your organization experience the power and value of conflict utilization and how to release the untapped potential present in every conflict! Incredible Two Video Set Part One: The Pinch Theory: Making Conflict Constructive This segment of the program explores why conflict exists and is inevitable in any dynamic relationship. It illustrates strategies for recognizing when conflict situations may arise and how to reorient potential problems. Part Two: The Three Worlds: Communication Breakthroughs at Work In this portion of the program you will learn a proven five-step process for addressing conflict so that the conflict goes to work for you, creating a new way of seeing things that respects both points of view and generates breakthroughs in understanding and effectiveness. Complete Package includes: 3-ring binder with 2 videos and five participant workbooks.
 This course is also available for online training, see details below.
Conflict shifts the focus away from work and the basic goals of the team, department and organization, negatively impacting productivity and thus, patient care. Surveys show that managers now spend about 20 percent of their time on conflict resolution. And employees - now carrying the increased responsibilities of such programs as empowerment and quality management - are more vulnerable to conflict than ever. As medical personnel are asked to become more self-directed, contribute their opinions and communicate with a greater variety of people, they need ready access to their own conflict management skills. This program gives healthcare workers true insight and the lasting strategies for working through conflicts with less dependence on superiors. Based on the world-famous Thomas-Kilmann Conflict Mode Instrument, this program offers proven methods for recognizing and resolving conflict. While the skills and insights presented here will enhance management's ability to resolve conflicts, they are for all employees -- enabling everyone to work through conflicts with less dependence on superiors. These interpersonal skills have never been more needed by the healthcare workforce - or more valuable to the organization in its pursuit of objectives. Three scenarios in healthcare, personal and business settings dramatize the five positions taken by most people during conflict: Participants will learn:
Program Includes: A 22 minute VHS or DVD, and Leader's Guide
Online Training Option
Please contact us by emailif you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
7/27/2010 - Live Audio Conference This training session will teach you to maximize the advantages of employees working remotely to produce excellent and on-time project results!
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Business Training Media, Inc.TM
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