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Dealing with Difficult People

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How to Handle Difficult People: Vol. 1, 2, & 3 - DVD

Free Online Preview

In The Differences in People you'll learn how to overcome stressful personality conflicts; how to recognize the control we have over ourselves; how to develop better business relationships and how to understand and adjust our "belief filters."

Volume II: Dealing with Difficult People

In Dealing with Difficult People you'll learn the various types of difficult behavior; discover the formula for changing attitudes and the ways to bring out the best in people.

Volume III: Strategies for Increased Self-Esteem

In Strategies for Increased Self-Esteem you'll learn how to maintain your composure when times get tough and you are under pressure. Also, you'll discover the keys to communicating effectively and you'll learn the importance of positive self esteem.

3 Volume Set includes 3 DVDs or videos and 3 workbooks.

  • How to Handle Difficult People: Vol. 1, 2, & 3 - DVD $399.99 [Add to Cart]
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Managing Conflict at Work - DVD

This program is also available for online training. See details below.

In today's fast-paced, high intensity work place conflict plays a major part in our everyday activities. From small disagreements to outright verbal battles conflict is a normal part of most everyone's daily lives. Managing Conflict at Work, "The Art of Communication" looks at conflict as a normal part of life and shows how to turn it into a positive experience-yes, a positive experience. The result will be a new atmosphere at your job, a feeling that problems are in fact solvable, and provide opportunities for everyone involved to grown and improve.

Program includes: DVD, book & audio CD.

Online Training Option:

This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:

  • Post training test and reporting results 24/7
  • Certificates of completion
  • Digital copies of the support materials

    Online Training Pricing:

    • 1 to 1000 $6 per person
    • 1001 to 3000 $5 per person
    • Minimum order for any one program $395.00

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    In An Instant (Vol.1,2,3,4 DVD Set)

    Best-Seller!

    You have a business problem but you just don't have the time to read all the articles and business books in hope that you can solve it. Well, no longer do you have to worry.

    Working with noted Industrial Psychologist Dr. Anthony Salemi we have developed the In An Instant DVD learning series which provides 20 solutions to many of today's most troubling business situations.

    The series offers methods you can put to work immediately to help turn those problems into positive business opportunities!

    Presented on four tapes with five solutions each, the series looks at the following business situations:

    Volume 1:

    • How to deal with the individual who is always late
    • How to respond to someone with poor hygiene (and have them improve)
    • How to deal with an employee who has a substance abuse problem
    • It's not my job-- How to develop individuals as team players
    • How to discipline effectively
    Volume 2:
    • How to be an effective time-manager
    • How to sell effectively
    • How to hire effective people
    • How to terminate an unproductive employee
    • How to run an effective meeting
    Volume 3:
    • How to give feedback
    • How to get a commitment for action
    • How to be an effective motivator
    • How to help people be effective decision makers
    • How to help your people manage stress effectively
    Volume 4:
    • How to delegate effectively
    • How to deal with conflicting employees
    • How to strengthen interpersonal impact
    • How to deal with procrastination
    • How to deal with closed-mindedness

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    Power of Attitude - DVD

    DVD, Book & audio CD

    "Positive attitude. Positive attitude. Positive attitude."...A worn-out anthem? Or is there really power behind a positive attitude? The Power of Attitude, "It Does Make a Difference" shows that there is, and most of what makes us positive is attributed to our own self-image. This video unfolds five steps for developing and projecting a positive attitude in the workplace, and beyond. You'll see how to determine the attitude types of co-workers, how to deal with them and how to keep the hard work of maintaining your own positive attitude in perspective. This also offers general strategies for defusing difficult attitudes before they cause injury to the big and little things we do all day long.

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    50+ Activities to Teach Negotiation

    This book contains a variety of fully reproducible exercises to teach and reinforce the skills necessary to be a successful negotiator. Each Activity includes a detailed description of the exercise, the steps to follow, additional resources and lecture notes for the trainer.

    Training Objectives

    • Evaluate participant's current negotiation skills
    • Demonstrate behaviors characteristics of successful negotiators
    • Find creative new ways to approach problems
    • Assess how participants deal with conflict
    • Explore boundary role concept and its implications

    Activities Cover

    • Planning negotiation
    • Creative thinking
    • Negotiating styles
    • Assertiveness
    • Questioning Techniques
    • Handling difficult people
    • Sales negotiation
    • Training Method

    Exercises

    • Self-scoring surveys
    • Negotiation transcripts
    • Case studies

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    50 Activities for Team Building (Volume 2)

    Create high performance teams with these collections of fully reproducible activities. All the activities employ the principle of "learning by doing" to ensure that the skills the participants learn can be applied to real work situations.

    Volume 2 offers 50 additional activities for team development and provides practice on cooperation, balancing roles, and defining team objectives and goals.

    These activities are ideal for team leaders who are looking for creative activities to energize their teams but do not have the time to develop them. All of the activities are ready-to-use and are fully reproducible; with little effort you can implement them into an existing training program. Each volume comes with detailed trainer's notes, clearly stated objectives, and a quick reference index to the activities.

    Training Objectives, Volume 2

    • Encourage continuous team improvement
    • Develop a mutual support network
    • Create balanced team roles

    • 50 Activities for Team Building (Volume 2) $149.99 [Add to Cart]
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    Everybody Wins: How to Turn Conflict into Collaboration - Complete Kit

    Best-Seller!

    Deadlines, change, stress, miscommunication, confusion over responsibilities there is no shortage of opportunities for conflict in the workplace. However, there is a loss of productivity when employees spend all their time dealing with conflict. This program teaches employees to take the initiative in resolving conflict with their coworkers and cooperating to find win/win solutions for most disagreements.

    Learning Point Highlights:

    • Presents the causes of and reasons for workplace conflict
    • Showcases the three most common conflict situations
    • Teaches the use of the Everybody Wins approach in the workplace

    Complete Training Kit Includes: DVD, VHS (19 minutes, Facilitator Guide, Reproducible Participant Materials, Reproducible Self-Study Guide, Online Program Resources and Trainer Pack

    • Everybody Wins: How to Turn Conflict into Collaboration - Complete Kit $995.00 [Add to Cart]
    • Everybody Wins: How to Turn Conflict into Collaboration - VHS Preview $0.00 [Add to Cart]
    50 Activities for Creativity and Problem Solving

    Activity Manual

    Training Objective

    • Develop creative thinking
    • Offer new approached to problem solving
    • Develop approaches to problems that will not respond to traditional problem-solving methods

    Activities Cover

    • Problem analysis
    • Thinking process
    • Finding solutions
    • Implementation of creative problem-solving methods
    • 50 Activities for Creativity and Problem Solving $149.99 [Add to Cart]
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    Dealing With Conflict - DVD

    Eglish & Spanish Version Available!

    Free Online Preview

    While the skills and insights presented here will enhance management's ability to resolve conflicts, they are for all employees -- enabling everyone to work through conflicts with less dependence on superiors. These interpersonal skills have never been more needed by the workforce - or more valuable to the organization in its pursuit of objectives.

    Viewers will learn:

    • Proven methods for recognizing conflict
    • The five most valuable methods of conflict resolution
    • The two basic dimension of human behavior in conflict situations
    • How to take responsibility for conflict and its resolution

    Program Contents: A 20 minute VHS or DVD, Leader's Guide.

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    50 Activities for Promoting Ethics within the Organization

    This title is divided into five sections. Each section has ten exercises designed to stimulate discussion and promote inquiry regarding business ethics. The activities focus on Leadership, Corporate Citizenship, Salesmanship, Management, and Teamwork. Contributing to this collection is a range of trainers from a wide variety of disciplines and locations, including Europe, India, Canada, and a broad cross-section of the United States.

    Training Objectives

    • Increase ethics awareness among managers, teams and sales personnel
    • Help develop values and guidelines
    • Provide training activities to support organizational ethics policies
    • Provide activities for practice in ethical decision-making

    Training Methods

    • Icebreakers
    • Assessments
    • Role plays
    • Games

    Time Guidelines: 50 activities vary in length from 15 minutes to 60 minutes.

    • 50 Activities for Promoting Ethics within the Organization $149.99 [Add to Cart]
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    What to Do When Conflict Happens - DVD

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    Produced - 2007

    This course is also available for online training, see details below.

    What causes the most stress across ALL occupations? The interpersonal conflicts we all experience on a daily basis - with coworkers or supervisors. Give your employees a memorable, easy-to-implement tool to resolve conflict.

    Rather than a complicated model, What to Do When Conflict Happens introduces:

    • C - CLARIFY the issue
    • A - ADDRESS the problem
    • L - LISTEN to the other side
    • M - MANAGE your way to resolution

    What makes the C.A.L.M. approach unique is the first stage - CLARIFY, where employees step back and think. They rationally examine what's happening, why it's happening, why they feel the way they do, and what they need to keep in mind as they address the issue.

    Program includes: A 21 minute VHS or DVD with bonus segment, Leader's Guide, PowerPoint Presentation on CD-ROM, 10 participant Workbooks, 10 copies of the book What to do…When Conflict Happens and 10 Reminder Cards

    Online Training Option

    • Pricing - $9.95 per user
    • Minimum order - $500
    • Users receive a post-test and certificate of completion. You set the test’s passing grade.
    • You get an Administrator’s Page that shows who has logged on to take the training and the test score of each viewer.

    Please contact us by email if you have more than 1000 users for special pricing options.

    Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

    • What to Do When Conflict Happens - DVD $995.00 [Add to Cart]
    • What to Do When Conflict Happens - VHS $995.00 [Add to Cart]
    • What to Do When Conflict Happens - DVD Rental $275.00 [Add to Cart]
    • What to Do When Conflict Happens - VHS Rental $275.00 [Add to Cart]
    • What to Do When Conflict Happens (Spanish) - DVD $995.00 [Add to Cart]
    • What to Do When Conflict Happens - Online Course $9.95 [Add to Cart]
    • What to Do When Conflict Happens - DVD Preview $0.00 [Add to Cart]
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    Facing the Tiger: Workshop

    How to Turn Conflict into Positive Change

    Do you work with individuals or teams or even larger organizational units where unresolved conflict is present, and you are exploring how to be a force for positive change in the situation?

    This new interactive video-based training workshop can make a noticeable difference in the way people see and respond to conflicts when they occur. It has helped thousands of people and it can help you, your colleagues, and your organization experience the power and value of conflict utilization and how to release the untapped potential present in every conflict!

    Incredible Two Video Set
    Includes two videos, one Leader's Guide, and five Participant Workbooks.

    Part One: The Pinch Theory: Making Conflict Constructive

    This segment of the program explores why conflict exists and is inevitable in any dynamic relationship. It illustrates strategies for recognizing when conflict situations may arise and how to reorient potential problems.

    Part Two: The Three Worlds: Communication Breakthroughs at Work

    In this portion of the program you will learn a proven five-step process for addressing conflict so that the conflict goes to work for you, creating a new way of seeing things that respects both points of view and generates breakthroughs in understanding and effectiveness.

    Complete Package includes: 3-ring binder with 2 videos and five participant workbooks.

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    50 Activities for Achieving Change

    Training Objectives

    • Outline the process of accepting change
    • Demonstrate the need for change
    • Reduce conflict
    • Improve communication skills

    Activities Cover

    • Change in the workplace
    • Developing goals for change
    • Change and self-development
    • Accepting change
    • Understanding change

    Training Methods

    • 25 activities involve group discussions
    • 13 questionnaires and instruments highlight current perceptions and identify resistance to change
    • 6 role-play scenarios aid the transfer of learning from the workshop to the workplace
    • 6 written exercises provide an opportunity to express personal thoughts, and reactions to change

    Time Guidelines

    • 35 activities take 1-3 hours
    • 15 activities take 3 or more hours

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    50 Activities for Conflict Resolution

    Free Shipping within the U.S.

    This collection introduces the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity.

    Part One includes 25 interactive group learning activities to explore conflict and provide practice in skills that help to resolve it. Part Two consists of 25 individualized exercises and assessments that are ideal for pre-work prior to group training sessions, or they can be distributed to participants for their own self-development.

    Includes: 300 Page Activity Manual

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    Dealing With Conflict (Healthcare Version) - DVD

    This course is also available for online training, see details below.

    Conflict shifts the focus away from work and the basic goals of the team, department and organization, negatively impacting productivity and thus, patient care. Surveys show that managers now spend about 20 percent of their time on conflict resolution. And employees - now carrying the increased responsibilities of such programs as empowerment and quality management - are more vulnerable to conflict than ever. As medical personnel are asked to become more self-directed, contribute their opinions and communicate with a greater variety of people, they need ready access to their own conflict management skills. This program gives healthcare workers true insight and the lasting strategies for working through conflicts with less dependence on superiors.

    Based on the world-famous Thomas-Kilmann Conflict Mode Instrument, this program offers proven methods for recognizing and resolving conflict. While the skills and insights presented here will enhance management's ability to resolve conflicts, they are for all employees -- enabling everyone to work through conflicts with less dependence on superiors. These interpersonal skills have never been more needed by the healthcare workforce - or more valuable to the organization in its pursuit of objectives.

    Three scenarios in healthcare, personal and business settings dramatize the five positions taken by most people during conflict:

    Participants will learn:

    • Proven methods for recognizing conflict
    • The five most valuable methods of conflict resolution
    • The two basic dimension of human behavior in conflict situations
    • How to take responsibility for conflict and its resolution

    Program Includes: A 22 minute VHS or DVD, and Leader's Guide

    Online Training Option

    • Pricing - $9.95 per user
    • Minimum order - $500
    • Users receive a post-test and certificate of completion. You set the test’s passing grade.
    • You get an Administrator’s Page that shows who has logged on to take the training and the test score of each viewer.

    Please contact us by emailif you have more than 1000 users for special pricing options.

    Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

    • Dealing With Conflict (Healthcare Version) - DVD $595.00 [Add to Cart]
    • Dealing With Conflict (Healthcare Version) - Video $595.00 [Add to Cart]
    • Dealing With Conflict (Healthcare Version) - DVD Rental $275.00 [Add to Cart]
    • Dealing With Conflict (Healthcare Version) - VHS Rental $275.00 [Add to Cart]
    • Dealing With Conflict (Healthcare Version) - Online Course $9.95 [Add to Cart]
    • Dealing With Conflict (Healthcare Version) - DVD Preview $0.00 [Add to Cart]