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HR for Motor Carriers Manual

Designed to address the unique human resource needs of motor carriers, this convenient reference is packed with a wide range of essential HR and labor-related information.

It explains regulatory requirements in easy-to-understand terms, includes best practices, and gives you valuable insight on how to handle transport-specific HR issues like driver qualification, alcohol and drug testing, driver retention, and more.

The HR for Motor Carriers Manual is attorney-reviewed and features an easy-to-follow format that helps you quickly reference info on:

  • Transport Issues - CDLs, DQ files, owners/operators, drug and alcohol tests and exams, hazmat background checks, hazmat training, driver safety
  • Management - Organizational design/structure, environmental scanning, ROI of HR, HR audits, government contracts, succession planning
  • Hiring - Job analysis, job descriptions, recruiting drivers and other employees, interviewing, immigration, background checks, affirmative action, equal employment opportunity, contractors, leasing employees, employee information, tests/exams
  • New Employees - Employee orientation, employee handbooks, relocation, policies and procedures, training, international employees
  • Wages & Hours - Time off (vacation, leaves), wages, pay administration, job evaluation
  • Benefits - Mandated (Social Security, Medicare, FMLA, etc.), voluntary (health care, retirement, life insurance, etc.), ERISA considerations
  • Employee Relations - Driver and employee retention strategies, performance reviews, work/life balance, hours of service, wellness, discipline, training, employee development, labor relations
  • Safety and Security - Workplace and driver safety, workplace and driver security, workplace violence, drug-free workplace and drivers diversity and
  • Discrimination and Employee Protections - discrimination, harassment, emergency procedures/preparedness, child labor, privacy, ADA issues, Whistleblower protection
  • Workers' Compensation - MOD rate, proactive prevention, medical management, rehabilitation, fraud
  • Employee Separation - Exit interviews, COBRA, unemployment compensation, downsizing/layoffs/reduction in force
  • Recordkeeping & Documentation - Recordkeeping, posters, forms

In addition to all of this real-world compliance guidance, you'll find FAQs for each chapter, sample forms and documents, checklists, definitions, and other helpful tools.

This practical manual is a great help in managing your day-to-day HR issues, establishing the necessary HR policies and procedures, and staying up-to-date on the legal issues that affect trucking companies and private fleets.

720 pages, ISBN 1-59042-443-3.

Because regulations and best practices change frequently, keeping this manual current is essential. The Update Service is the easiest, most economical way! Plus, save big when you subscribe for more than 1 year ... 3- and 5-year subscriptions available at discounted prices!

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The Eye of the Storm with Jane Elliott - DVD

Following the assassination of Dr. Martin Luther King, Jr., Jane Elliott, a third grade teacher in an all-white, all-Christian small town, wanted to teach her class what it feels like to be discriminated against based on a physical characteristic over which one has no control.

She divided her students into two groups: those with brown eyes, and those with blue eyes.

DAY ONE: She tells the class the “truth” about brown eyed people: that they’re lazy, stupid, dirty … all of the stereotypes Americans hold about people of color.

In a matter of minutes, blue eyed students begin to get the gleam of power in their eyes. Brown eyed students sink in their chairs, and their test scores decline.

DAY TWO: Elliott introduces a twist. She tells the class that she made a mistake; blue eyed people are the inferior ones.

The cycle begins again. Once both groups of students have been on the receiving end of discrimination, Elliott brings them together to talk about how they felt and help them draw connections between their feelings that day and racism in the outside world.

This award-winning documentary is enhanced by a comprehensive Facilitator’s Guide applicable to all ages.

Running time: 25 minutes

  • The Eye of the Storm with Jane Elliott - DVD $295.00 [Add to Cart]
  • The Eye of the Storm with Jane Elliott - VHS $295.00 [Add to Cart]
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Click 'n Train: ADA - What Supervisors Need to Know PowerPoint

Click 'n Train: ADA - What Supervisors Need to Know There are between 40 and 50 million Americans with physical or mental disabilities. While these people also have valuable aptitudes, job skills, and experience, they often face job discrimination because of their disabilities. The Americans with Disabilities Act (ADA) was enacted to eliminate such discrimination and provide all Americans—with or without disabilities—with equal employment opportunities.

The new Click 'n Train PowerPoint® presentation trains supervisors on the basic requirements of the ADA, which will help them make fair hiring, promotion, and job assignment decisions.

ADA - What Supervisors Need to Know includes:

  • A fully prepared PowerPoint® presentation
  • Reproducible handouts, quizzes, and completion certificate
  • Easy-to-customize PowerPoints
  • Interactive exercises
  • Trainer's outlines

  • Click 'n Train: ADA - What Supervisors Need to Know PowerPoint $99.99 [Add to Cart]
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In This Together - DVD

Free Online Preview

The In This Together training package presents an engaging look at harassment and respect in the workplace. Seven front line employees from a variety of businesses speak directly to their peers as they lay out the issues of respect and harassment head on.

No heavy corporate message, but rather insightful looks at real situations that will lead employees to make better choices. From dealing with gossip to being in a bad mood, the In This Together video package utilizes an entertaining, non-threatening opinion survey to create a safe environment where viewers can re-evaluate their beliefs and their actions.

In This Together's Key Learning Points...

 

  • Benefits of common courtesies
  • Rules when attracted to someone at work
  • Perception vs. intent and who wins & loses
  • Legal definition of a hostile work environment
  • The risks of offensive language & jokes
  • The human cost of gossip
  • What to do when in a bad mood

Program Includes: A 18 minute video or DVD, 1 Opinion Survey Tablet (50 sheets), 1 Leader's Guide with reproducible forms, 10 In This Together Pocket Cards and 10 In This Together Employee Handbooks

 

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It’s Up to You: Stopping Sexual Harassment (2-Part Series) DVD

Best-Seller!

 

Free Online Preview

With recent legal changes, and the ever-increasing need to confront sexual harassment issues in the workplace, the challenges to comprehensive training have grown. The answer is It’s Up to You: Stopping Sexual Harassment, a complete and updated tool for managers and employees alike. This series uses real-world situations and a knowledgeable host to help your organization understand and stop sexual harassment behavior. Settings include office, healthcare, manufacturing, retail, education, and hospitality.

It’s Up to You: Stopping Sexual Harassment for Employees - Join our host as she explains the law, and then introduces 14 real-world scenarios to illustrate the most common sexual harassment issues confronting organizations today, including inappropriate touching, slurs, jokes, computer-related materials, and much more. Clear, concise, and thorough, this version teaches employees how to recognize and stop sexual harassment in their work environment.(23 minutes)

It’s Up to You: Stopping Sexual Harassment for Managers - Building on the extensive content of the employee version, this program delves deeper into the issues that confront supervisors and managers when dealing with sexual harassment. Each real-world scenario is followed by comprehensive discussions about tools, techniques, and the powerful roles that managers and supervisors play in stopping sexual harassment. (27 minutes)

Key Learning Points:

  • In-depth understanding of the key definitions of sexual harassment
  • The negative effects of sexual harassment on organizations and individuals
  • How to recognize and discourage illegal behavior
  • How to respond to sexual harassment from both the employee’s and manager’s perspectives
  • Fostering a safe and comfortable work environment
  • Judging behavior as a reasonable person
  • Proper procedures for reporting sexual harassment
  • Prevention and response tools for unwelcome behavior

Complete Series Includes: Two DVDs, Comprehensive Facilitator’s Guide and Reproducible Training Materials, PowerPoint presentation on CD-ROM, 25 Pocket Reminder Cards, and a Scenario-Only section following the core programs for customized training for each program.

* Each program may be purchase separately - $795 each. Education and Government discounts available.

  • It’s Up to You: Stopping Sexual Harassment (2-Part Series) DVD $1,295.00 [Add to Cart]
  • It’s Up to You: Stopping Sexual Harassment (2-Part Series) DVD Rental $590.00 [Add to Cart]
  • It’s Up to You: Stopping Sexual Harassment (2-Part Series) DVD Preview $0.00 [Add to Cart]
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Legal and Effective Interviewing II - The Right Questions - DVD

Free Online Preview

Protect your organization with Legal and Effective Interviewing II: The Right Questions video program. Knowing your legal boundaries is one of the most important facets of the interviewing process. This video program provides you with a thorough practical approach to training supervisors and managers in this vital aspect of employment and covers such topics as setting the interview tone, the general interview format, listening techniques and more.

  • Preparing for the interview
  • Avoiding discrimination and lawsuits
  • Gathering information
  • Closing and documenting the interview

Added features and benefits of DVD training include:

  • English and Spanish versions – many also include Portuguese
  • A customizable PowerPoint™ presentation
  • Informative training points and bonus material for refresher or training talks
  • Video-enriched training organized by learning objectives that facilitates discussion
  • A printable Leader's Guide
  • Resourceful web links to organizations such as OSHA, FEMA, NSC and the CDC, where viewers can download and print information on regulatory standards

  • Legal and Effective Interviewing II - The Right Questions - DVD $845.00 [Add to Cart]
  • Legal and Effective Interviewing II - The Right Questions - DVD Rental $295.00 [Add to Cart]
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SmartJobs - CD

Here's over 500 carefully selected examples of written job descriptions in this powerful CD-ROM tool to make your job easier.

  • 500 samples, arranged by type of job
    You find the job descriptions you need quickly. Job categories range from administration to sales/marketing.
  • Complete and thorough functionality
    The job description examples include a complete job summary, essential functions (ADA ready), grades and salary table, job qualifications, and much more.
  • How to write job descriptions section
    Step-by-step guidance lets you write descriptions from scratch, includes job specifications and ADA guidelines.
  • Carefully reviewed by BLR's legal editors
    Avoid dangerous language and other legal pitfalls
  • Customizable
    Use "as is" or easily modify to fit your needs
  • Updated and expanded
    Get new descriptions twice a year.
  • Easy to install
    Just insert disk and you are ready to go

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Legal and Effective Progressive Discipline - DVD

Free Online Preview

A system of progressive discipline is the best safeguard against charges of discrimination and wrongful discharge. In this video program, the steps of progressive discipline are clearly explained and the results of proper implementation are demonstrated. A "must see" for all supervisors and managers in your organization.

  • How to verbally counsel an employee
  • Issuing a written warning
  • Placing an employee on suspension
  • Terminating an employee

Added features and benefits of DVD training include:

  • English and Spanish versions – many also include Portuguese
  • A customizable PowerPoint™ presentation
  • Informative training points and bonus material for refresher or training talks
  • Video-enriched training organized by learning objectives that facilitates discussion
  • A printable Leader's Guide
  • Resourceful web links to organizations such as OSHA, FEMA, NSC and the CDC, where viewers can download and print information on regulatory standards

Length: 23 minutes

  • Legal and Effective Progressive Discipline - DVD $645.00 [Add to Cart]
  • Legal and Effective Progressive Discipline - DVD Rental $295.00 [Add to Cart]
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50 Case Studies For Management and Supervisory Training

Managers and supervisors will sharpen their analytical and decision-making skills with this new collection of fully reproducible case studies. Based on actual, real-life situations, these exercises prepare supervisors and team leaders for the challenging problems they face in today's complex workplace.

Each case study includes

  • Summary of the case
  • Discussion questions which evoke thought and analysis
  • Suggested solutions to the problems presented
Training Objectives
  • Improve participant's listening skills
  • Empower employees to negotiate
  • solutions fairly
  • Provide opportunities for participants to practice new skills in a supportive environment
  • Illustrate the skills needed to respond productively to complex issues
Activities Cover
  • Performance appraisal
  • Managing effectively
  • Sexual harassment/discrimination
  • Managing disruptive employees
  • Coaching/counseling employees
  • Hiring the right person

400 page 3 ring binder

  • 50 Case Studies For Management and Supervisory Training $159.99 [Add to Cart]
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No... Basta Ya De Acosarme (No... Stop Harassing Me)
15 case scenarios all written, produced and acted by Hispanics. No subtitles or dubbing is used.

The setting is a "training session" at a company. The president of the company greets the new hires and existing employees, including those who aspire to be supervisors. He explains the 1998 Supreme Court rulings related to sexual harassment. He further emphasizes that the organization will not tolerate any kind of discrimination including harassment, sexual harassment and retaliation. He then introduces the Human Resources personnel to continue the training session.

The role of Mrs. Dominguez and Mrs. Martinez as the trainer is to explain the 15 scenarios in the video and why they are considered sexual harassment. Before and after each scenario, they discuss the behavior and the consequences of sexual harassment and how to prevent it from occurring at the workplace.

At the conclusion, the president returns to address the attendees and reinforces the company's zero tolerance policy and to assure the employees that if a complaint is reported, it will be investigated immediately. He finishes by saying that every employee has the right to work in a positive environment that is free of discrimination.

The video is divided into two sections: quid pro quo and hostile environment and covers the three types of misconduct forbidden by the law: verbal, visual and physical. The fourth type of discrimination, retaliation, is also dramatized. Finally, the training is recapitulated with flashbacks reviewing the areas of sexually harassing misconduct.

Includes: 33 Minute Video, Leader's Guide, Fact Sheets & Handouts.

  • No... Basta Ya De Acosarme (No... Stop Harassing Me) $495.00 [Add to Cart]
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Ready Response: A Supervisor Training Series - DVD

4-Program Set

This series takes an interactive approach to supervisor training and uses real-world examples and scenarios to illustrate a variety of HR situations. The unique format challenges supervisors to determine if situations were handled correctly or if there was a better way to respond. It also encourages them to transfer what they've learned to practical applications in their own jobs.

Available on DVD and VHS, the Ready Response series includes ...

  • Diversity and Discrimination - Give suggestions to help prevent discrimination, intervene when problems arise, and handle investigations relating to discrimination claims.
  • FMLA - Shows how to get information when employees are absent and what qualifies as leave under the Family and Medical Leave Act.
  • Sexual Harassment -Shows how to prevent sexual harassment, recognize harassing behavior, and address situations when the need arises.
  • Violence in the Workplace - Illustrates how to identify potentially violent situations and individuals and resolve conflicts in the workplace.

Each supervisor training program comes with the following:

  • (1) Closed-captioned video - Available on DVD (with extra bonus features) or VHS, the program combines engaging video and editing technology with expertise from industry professionals at all levels.
  • (1) Trainer's Guide - Gives answers to the encounter scenarios and suggested comments to potential outcomes based on drivers' reactions.
  • (10) Test Sheets - Forms to help administer on-screen challenges.
  • (10) Supervisor Fact Sheets - Information and take-along reminders for trainees. 
  • Ready Response: A Supervisor Training Series - DVD $799.99 [Add to Cart]
  • Ready Response: A Supervisor Training Series - Video $699.99 [Add to Cart]
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Respect vs. Harassment: (Complete Program) - DVD

Customer Favorite!

Employers who solely focus on sexual harassment prevention leave themselves and their diverse workers at risk for other serious behaviors that lead to conflict and liability. This important EEO/diversity program/workshop teaches employees, managers and resource personnel how to resolve all forms of harassment and other disrespectful behaviors such as male bashing and horseplay before they negatively impact on morale and productivity. This integrated visual and print curriculum's four separately available instructional units provide meaningful learning in one to six-hour skill-based sessions.

The employee workshops two modules teach everyone how to recognize, confront, resolve and prevent harassing and disrespectful behaviors based on appearance, gender, sex, race, religion, age, ethnicity, national origin and sexual orientation. The managerial workshops first module provides in-depth training in receiving/responding to complaints and preventing even subtle retaliation. Participants gain hands-on practice by working through a realistic sexual harassment complaint compounded by the victims past participation and a religious harassment counter-charge. A second independent module teaches managers and resource staff to heal damaged relationships by conducting separate dispute resolution meetings for the involved parties and impacted coworkers.

The user-friendly facilitator's kit includes a comprehensive facilitator's manual and a trainer video and booklet with advice on administering assessment instruments, facilitating large group activities and dealing with hostile participants. Note: A fee is charged for each person trained with any of this workshops print or video components. It includes rights to buy or duplicate participant materials.

Harassing someone because of their sex, race, ethnicity, religion, weight, sexual orientation, age, etc., can result in substantial liability and/or workplace conflict for employers and employees.

Respect vs. Harassment is a new training system that shows all employees how to prevent and resolve harassment situations and provides managers with special skills to effectively manage harassment complaints, rebuild productive work relationships and create respectful workplaces.

This program is the latest from Stephen F. Anderson, the creator of Intent vs. Impact and Myths vs. Facts, two of the most popular sexual harassment prevention programs ever created.

Respect vs. Harassment is designed to:

  • Dramatize a wide variety of blatant to subtle harassment and disrespectful behaviors to define where harassment begins
  • Show employees methods for preventing and resolving workplace harassment
  • Illustrate how coworkers can assist one another in stopping harassing and disrespectful behavior in non-confrontational ways
  • Provide managers with skills to prevent, recognize and resolve harassment and retaliation situations Demonstrate techniques to investigate harassment situations
  • Heal workplaces impacted by the complaint and/or investigation

Scenarios illustrated include:

  • Racial harassment
  • Sexual harassment
  • Sex-Based harassment
  • Weight harassment
  • Abusive bosses
  • Religious harassment
  • Sexual orientation harassment
  • Sabotage by coworkers
  • Age harassment
  • Ethnic harassment
  • Stereotypes
  • Male bashing
  • and more

Purchase Options: Available as a complete set ($3,995.00) or you may purchase each program separately ($995.00 ea.)

  • Respect vs. Harassment: (Complete Program) - DVD $3,995.00 [Add to Cart]
  • Respect vs. Harassment: (Complete Program) 7-Day Rental $2,395.00 [Add to Cart]
  • Respect vs. Harassment: Effective Intervention Techniques $995.00 [Add to Cart]
  • Respect vs. Harassment: Effective Training Techniques $499.00 [Add to Cart]
  • Respect vs. Harassment: Employee Module 1: How to Recognize and Prevent Harassment $995.00 [Add to Cart]
  • Respect vs. Harassment: Employee Module 2: How to Resolve Harassment Situations $995.00 [Add to Cart]
  • Respect vs. Harassment: Management Module 1: How to Receive & Resolve Harassment Complaints $995.00 [Add to Cart]
  • Respect vs. Harassment: Management Module 2: Managing the Healing Process $995.00 [Add to Cart]
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Blue Eyed with Jane Elliot - DVD

For over 30 years, Jane Elliott has been America’s most highly acclaimed diversity trainer. Her powerful and controversial “blue eyed/brown eyed” exercise has had a life-changing impact on thousands in schools, corporations and government.

The original BLUE EYED, the definitive record of her technique, proved so powerful that it has been made into three separate versions so it could be conveniently used in any setting. No one who sees it will ever turn a blind eye to racism again.

This award-winning documentary is enhanced by a comprehensive Facilitator’s Guide applicable to all ages

Length: 30 minutes

Optional: THE ESSENTIAL BLUE EYED – the “trainer’s edition”, a 60 minute abridge version of BLUE EYED, plus a 30-minute debriefing with Jane Elliott.

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Winning Workforce: Raising Your Employees' Awareness DVD Series

Winning Workforce: Raising Your Employees' Awareness Video Series helps you train your employees on sensitive issues that may affect productivity, create a hostile work environment, or pose a legal threat to your organization.

Winning Workforce: Raising Your Employees' Awareness packs vital information into four attention-grabbing videos ... each covering a sensitive training topic in just 10 minutes or less. These hard-hitting videos will help provide understanding and awareness on sensitive issues and help employees understand how they can make a difference.

Available on DVD and VHS, the Winning Workforce: Raising Your Employees' Awareness series includes:

  • Diversity and Discrimination - Discusses different forms of discrimination and the benefits of diversity.
  • Substance Abuse in the Workplace -Describes how drugs and alcohol affect the work environment, warning signs of drug use, how drug abusers can get help, and the benefits of an alcohol and drug-free workplace.
  • Sexual Harassment -Defines sexual harassments, what constitutes it, and the laws involved. Discusses how sexual harassment can be avoided and the benefits of doing so.
  • Violence in the Workplace - Covers the different forms of violence, warning signs of potential violence, how to handle potentially violent situations, and the benefits of a non-hostile work environment.

Great for new and experienced trainers alike, this helpful tool includes a list of questions to help facilitate discussion and information on how to easily add company-specific information and policies to your training session. Each program also includes the following:

  • (1) Closed-captioned video - Available on DVD (with extra bonus features) or VHS, the program combines engaging video and editing technology with expertise from industry professionals at all levels.
  • (1) Trainer's Guide - Gives answers to the encounter scenarios and suggested comments to potential outcomes based on drivers' reactions.
  • (10) Employee Skill Cards - Recap key points from training and make a convenient reference for your employees.

  • Winning Workforce: Raising Your Employees' Awareness DVD Series $599.00 [Add to Cart]
  • Winning Workforce: Raising Your Employees' Awareness Video Series $599.99 [Add to Cart]
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Fair's Fair - DVD
Free Online Preview

Shows employees how all types of discrimination can and should be avoided in the workplace.

This video demonstrates some of the common discrimination problems using dramatized case studies. It shows that it may be wrong to treat everybody as if they are the same, because people are individuals. It may be equally as wrong to treat them as different, either because of stereotypes or by judging one aspect of their persona, such as age and race.

Features and applications:

  • Case studies with/without commentary, and flexible written materials
  • Sensitive treatment of a problem issue for all staff members
  • Wide-ranging problems treated in a sensible, practical way Includes: 45 minute DVD or VHS Video, Course Leader's Guide, 6 Overhead Transparencies, and Quick Guide

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The Human Diversity Workshop - Instructor's Guide

This workshop is a "how-to" workshop for developing skills for working with individuals from diverse backgrounds. Participants will learn how to prevent bias and discrimination and tap into the human potential of their diverse workforce. The activities in this workshop provide a forum for participants to practice their interpersonal, goal-setting, and decision-making skills in a number of diversity scenarios.

Each ready-to-use activity in the workshop takes 10 to 30 minutes to complete, and the workshop materials support two days of training.

Workshop length: 2 days

  • The Human Diversity Workshop - Instructor's Guide $499.00 [Add to Cart]
  • The Human Diversity Workshop - Coursebook $100.00 [Add to Cart]
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Quick Guide to Employment Law

This complete compliance resource covers 150 hot employment law topics by state, including: employee rights, discrimination, employment at will, labor relations, privacy, workers' compensation, child labor, affirmative action, and much more.

Need to know how federal labor law differs from your state? It’s easy! Quick Guide to Employment Law provides you with easy-to-use charts comparing federal to state human resource regulations … so you can see which takes precedence.

Don’t waste your valuable time researching the answers to employment law topics. Just open up the Quick Guide to Employment Law and get capsule summaries and comparisons of HR laws in all 50 states plus Washington D.C.

In this unique chart-based reference guide on state employment regulations, you’ll find:

  • Plain-English explanations of all major federal and state employment laws
  • Three free updates and newsletters per year so you stay on top of the latest issues in employment law
  • All corresponding regulations, statutes, and court cases
  • Easy-to-read charts highlight federal and state employment laws side by side so you can quickly compare which takes precedence
  • Extensive indexing system with convenient cross-references make research easy

Note:This program is available for all 50 states. Please select the specific state when placing your order online.

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What to Do about Personnel Problems in [Your State] Binder

For over 20 years, human resource managers have relied on this practical state labor laws resource to understand and stay on top of ever-changing employment regulations in their states. No wonder we’ve heard so many nice names for What to Do About Personnel Problems – we’ve even been called the “HR Bible”!

The HR Red Book delivers clear, straightforward answers to the state labor and HR laws that apply to your organization. It will tell you what all critical human resources regulations mean, what you need to do to comply, and how federal labor laws differ from those in your state – whether you're in California, New York, or North Dakota.

What to Do About Personnel Problems has everything you need for effortless compliance with state and federal employment regulations:

  • Plain-English explanations of all key labor laws - by state and by topic
    Learn how your state laws differ from federal law on over 200 key topics. Available for 49 states plus Washington D.C.
  • Easy-to-use topic lists speed you to fast answers
    Fully indexed, cross-referenced, with full legal citations without having to know which laws apply. Full regulatory citations if you need them.
  • Checklists and HR forms
    You get sample personnel forms, personnel policies, and practical advice to make state compliance and training easier.
  • State and regional salary surveys improve your compensation administration
    Exclusive state-specific salary and benefit surveys help you pay fairly.
  • Free updates and two monthly newsletters
    Includes monthly National News and State News to keep you updated on human resources current issues and all aspects of employment law.

Covers more than 200 topics including:

  • Affirmative Action laws
  • Age discrimination
  • Americans with Disabilities Act (ADA)
  • Background checks
  • Child labor
  • Civil rights
  • Employee benefits
  • ERISA
  • Fair Labor Standards Act (FLSA)
  • FMLA
  • Hiring
  • Independent contractor agreement
  • Job Descriptions
  • Labor unions
  • Sexual harassment
  • Social Security
  • Workers' compensation

Note:This program is available for all 50 states. Please select your specific state when placing the order online.

 

  • What to Do about Personnel Problems in [Your State] Binder $399.99 [Add to Cart]
  • What to Do about Personnel Problems in [Your State] on CD-ROM $399.00 [Add to Cart]
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Training Scenes Library on DVD

The Training Scenes Library consists of 7 Volumes of training dramatizations addressing a variety of workplace issues.

These program is also available for online training. See details below.

The Training Scenes Library is a flexible, powerful and versatile tool. Each scenario can be plugged into an existing training program to enhance it's effectiveness, can be used as a stand alone unit to focus a discussion around a particular workplace issue, can be part of a series of team deliberations to improve communications and productivity, or can be used by an employee or work team to review training issues already visited.

  • Volume 1: Subtle Sexual Harassment Training Scenes is intended to provide trainers, managers and employees with powerful tools that can stimulate discussion and promote behavioral changes around the issue of workplace sexual harassment. By presenting a wide range of sexual harassment incidents, the training scenes can encourage dialogue that will bring issues out into the open where they can be effectively addressed. (9 scenes - 28 minutes)
  • Volume 2: Diversity Training Scenes is intended to provide trainers, managers and employees with powerful tools that can stimulate discussion and promote behavioral changes around the issue of diversity in the workplace. The training scenes can encourage dialogue that will bring race, gender, sexual orientation, age, religion, physical ability and other diversity issues out into the open where they can be effectively addressed. (6 scenes - 18 minutes)
  • Volume 3: Diffusing Hostility - Customer Service Training Scenes is intended to provide trainers, managers and employees with powerful tools that can stimulate discussion around the complex issues of dealing with hostile customers. The scenes will help customer service personnel develop skills to calm difficult situations, win the customer back into a respectful relationship, identify where organizational procedures negatively impact customer service, provide positive alternatives for angry customers, and know when a hostile customer crosses the line and becomes a safety risk. (4 scenes - 14 minutes )
  • Volume 4: Conflict Resolution Training Scenes is intended to provide trainers, managers and employees with a resource to use in developing conflict resolution skills. The scenes will help employees and supervisors diffuse difficult situations, avoid escalation, improve individual and team performance, and know when a hostile interaction crosses the line and becomes a safety issue.
  • Volume 5: Coaching and Performance Feedback are emerging as two of the central skills needed by those leading their organizations into the 21st century. In work environments where conditions change quickly - where new technologies, new processes, new products and new partners require that employees continuously learn and adapt, it is essential that we all have ways of measuring how we are doing, of reinforcing successful performance and of correcting where improvement is needed. (60 minutes)
  • Volume 6: You Can STOP Harassment Training Scenes is intended to encourage employees, supervisors, team leaders and managers in public and private sector organizations to take responsibility to help end all forms of harassment in their workplaces. (28 minutes)
  • Volume 7: PATTERNS - Sexual Harassment Training Scenes is intended to provide trainers, managers and employees with a resource to use in addressing the behavioral issues that lead to sexual harassment at work. These scenes look at common patterns of harassing behavior on the part of employees and managers and common management responses to that behavior.

    PATTERNS - Sexual Harassment Training Scenes consists of 8 dramatizations, most followed by a "rewind" where the scene is reenacted using improved skills resulting in a more positive outcome.

Support Materials

Each volume in the Training Scenes Library comes with a facilitator's guide and handouts. With the purchase of the program, you are granted a license to make as many copies of the Guides or handout/transparency pages as you need for your organization's use. All programs are available in open or closed captioned formats.

Online Training Option:

This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:

  • Post training test and reporting results 24/7
  • Certificates of completion
  • Digital copies of the support materials

    Online Training Pricing:

    • 1 to 1000 $6 per person
    • 1001 to 3000 $5 per person
    • Minimum order for any one program $395.00

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    Sexual Harassment: Understanding The Law - Management Version (DVD)

  • Free Online Preview - Management Version
  • The EEOC has extended the Supreme Court's rulings on Sexual Harassment to all forms of harassment prohibited by federal anti-discrimination laws.

    If you’re faced with a harassment charge, these videos can be taken into court. They are proof that your firm has clearly communicated its policy prohibiting harassment. The videos are a most effective defense when used in conjunction with a written policy prohibiting harassment and a personal endorsement by your CEO.

    This powerfully dramatized video training is built around the reactions of employees and managers when a popular supervisor is fired for Sexual Harassment and permitting a Hostile Work Environment to exist even though there were complaints. The law, as well as the law's impact are clearly described and defined.

    The Management Edition (17 min.) is ideal for a well-educated work force, its management, and its supervisors.

    The Employee Edition (14 min.) is formatted for supervisors and members of non-exempt hourly work forces.

    Both editions cover:
    • Hostile work environment
    • Non-employee harassment
    • Away from work place harassment
    • Same sex harassment
    • No retaliation for reporting harassment
    • Full investigation of charges
    • Wide range of disciplinary actions (up to and including termination of Managers, Supervisors and Employees)
    • Managers and quid pro quo harassment
    • Company responsibility for acts of harassment even if expressly forbidden

    Length: 17 minutes

    • Sexual Harassment: Understanding The Law - Employee Version (DVD) $595.00 [Add to Cart]
    • Sexual Harassment: Understanding The Law - Management Version (DVD) $595.00 [Add to Cart]
    • Sexual Harassment: Understanding The Law - Spanish Mgmnt. Version (DVD) $595.00 [Add to Cart]
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    Who's Guilty? - DVD

    Free Online Preview

    The jury renders a stunning decision in this Brunswick, Georgia courtroom.

    Arguments before the Honorable James E. Graham, U.S. District Court, Southern District of Georgia and the jury open this training video. Lawyers defend an Age Discrimination charge brought by a terminated Vice President. In cross examination the former Vice President admits a brief affair with his female assistant and asking her to handle offensive e-mail. But his attorney insists Age Discrimination was the reason for termination.

    The judge's charge to the jury and narration on the law precede the jury room deliberations. What the jury found most interesting about the defendant’s actions lead to an astonishing jury conclusion. A conclusion that provides valuable insights for managers and supervisors on the potential impact of both Age Discrimination and Sexual Harassment.

    Length: 20 minutes

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    Race Discrimination Audio Conference CD
    Race Discrimination: How to Avoid the #1 Type of Bias Claim in America – And Avoid Costly Lawsuits

    Race Discrimination Audio Conference and CD -

    Credits:

    This program has been approved for 1.5 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org. The use of this seal is not an endorsement by HRCI of the quality of the program. It means that this program has met HRCI’s criteria to be pre-approved for recertification.

    Description:

    Race discrimination is the #1 type of claim filed with the U.S. Equal Employment Opportunity Commission (EEOC) - more than a third of the agency’s entire caseload in recent years. And, the stakes for employers keep getting higher. EEOC broke records in 2008 with the dollar amounts of its race discrimination settlements with employers.

    In 2009, the experts say, you’ll face even greater risks from race-related claims and lawsuits. Recent surveys show that 3 in 10 Americans have admitted feelings of racial prejudice, and they’re bringing those feelings into your workplace. The souring economy may encourage even more disgruntled workers to file claims seeking financial settlements.

    Plus, employment lawyers have recently identified new types of race bias claims that trip up even savvy employers - from lawsuits that combine racial and gender discrimination allegations to accusations that you didn’t hire certain workers due to the content of their video resumes.

    Join us for this important audio conference on February 20, as our expert speakers explain the do's and don’ts of recognizing and preventing race bias in your workplace. They’ll discuss not only the legal issues and risks involved in race discrimination claims, but also the practical ways you can train your supervisors and your frontline workers to stamp out these problems before they mushroom into lawsuits. You’ll also have the chance to submit the race bias questions that have been troubling you directly to our experts – anonymously, if you wish.

    Speaker(s):

    Dennis A. Davis, Ph.D., serves as director of client training for the nationwide employment law firm Ogletree, Deakins, Nash, Smoak & Stewart, PC. He is a nationally recognized expert in the areas of conflict resolution in the workplace, cultural diversity, professional interaction, sexual harassment, and violence in the workplace. An accomplished speaker and author on HR issues, Davis has developed numerous tools for managers such as the Behavioral Risk Management Program (an aid to help organizations reduce the risk and exposure of inappropriate behavior in the workplace). He has conducted extensive behavioral risk management trainings to share effective communication techniques, behavior modification, and employee motivation for private companies, government agencies, and university personnel. Davis earned his doctoral degree in psychology from the United States International University.

    Joseph L. Beachboard, Esq., is a partner at the Los Angeles office of law firm Ogletree, Deakins, Nash, Smoak & Stewart, PC. A longtime employment and labor relations attorney, he speaks regularly before human resource, personnel, and employer groups on cutting-edge employment law topics. He is a founding member and the executive director of the Management Employment Law Roundtable, a nationwide, invitation-only organization of management, labor, and employment attorneys. He earned his law degree at Vanderbilt University School of Law.

    You and your colleagues will learn:

    • What constitutes race bias, and why the definition matters
    • How race bias can lead to problems in many different phases of the employment relationship - from recruiting, hiring, and promotion decisions to compensation levels and terminations
    • The seemingly innocuous ways in which race bias can lead to big trouble (e.g., hiring workers based on video resumes, employment tests, or credit scores that arguably affect minority groups disparately)
    • What the EEOC’s new E-RACE (Eradicating Racism and Colorism from Employment) antidiscrimination campaign means for you as an employer
    • Brand-new types of race bias claims, from “sex plus” gender bias lawsuits to allegations of minority employers’ hiring exclusively within their own ethnic groups
    • Which strategies for creating a racially diverse, hostile-free workplace have proved the most practical and cost-effective for employers
    • How you can train your managers and your frontline employees to recognize and report race bias issues before they get out of hand
    • The biggest mistakes employers make in dealing with race bias on the job – and how you can avoid them

    $249.99 [Add to Cart]

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    The Questions of Diversity 7th Edition with Disk

    Organizations committed to diversity issues cannot afford to be without this valuable collection of tools. This comprehensive resource provides valuable insights and directions for exploring your organization's willingness and ability to function effectively in a multicultural environment.

    It includes fully reproducible instruments to help you implement diversity efforts in your organization. All of the instruments are also included on diskette for easy customization.

    Includes

    • 15 survey instruments on diskette
    • Tips for using diversity surveys
    • Five dynamic activities for group/individual training
    • Case studies

    Files on diskette are in Microsoft Word Format

    • The Questions of Diversity 7th Edition with Disk $149.00 [Add to Cart]
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    Opening Lines Series: Exploring Harassment, Understanding Respect & Facing Diversity - DVD

    These three short programs (each one between four and five minutes) can be used as new-employee orientation tools or as meeting openers or closers for any harassment, respect or diversity training. Perfect for a quick and concise refresher course for your organization's anti-harassment policy or to just introduce the fundamental and important concepts of respect, diversity and inclusion in the workplace.

    Key Learning Points

    • Learn the different types of harassment and their negative ramifications.
    • Through legal definitions, learn the negative consequences of various types of harassment.
    • Fully understand what stereotypes are and are not. Learn how stereotypes affect others and ourselves. Learn how to recognize them and stop negative behavior.
    • Explore the benefits and rewards of a diverse organization in ways you may have never considered! The world has changed, and because of the global marketplace, diversity is even more important than ever.

    Includes: Three DVDs / Length: 4 to 5 minutes each

    • Opening Lines Series: Exploring Harassment, Understanding Respect & Facing Diversity - DVD $595.00 [Add to Cart]
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    Subtle Sexual Harassment - DVD

    Request a free online preview!

    How do we take our discussion of sexual harassment beyond the obvious cases that everyone already recognizes as wrong and explore the more subtle issues that must be addressed if men and women are to be able to work together in an environment of respect?

    Subtle Sexual Harassment Explores:

    • the abuse of power in the workplace
    • personal relationships and dating between employees
    • peer pressure to conform to a work group's sexual values
    • the challenges facing women or men in non-traditional work environments
    • organizational liability in sex harassment cases
    • rumors as harassment
    • and much more.

    Program Contents

    • Program 1, The Issue is Respect, tackles complex issues. What one employee may consider sexual harassment, another may find perfectly acceptable. Both men and women can be and are victims of hostile work environments and subtle Quid Pro Quo behavior. The standards by which such behavior is measured are changing. Attorneys, psychologists, human resource professionals and a troupe of exceptional actors take us through the legal, psychological, cultural and moral issues.
    • Program 2, Management's New Responsibilities, is an extension of the first program in both style and content. We examine the legal liability issues and questions of personal responsibility that managers and supervisors must face. We also explore how we can create a workplace free of sexual harassment, the elements of a good sexual harassment policy and how to handle complaints once they are received.

    Support Materials

    The Subtle Sexual Harassment series comes with a comprehensive Facilitator's Guide. Handout pages are incorporated into the guide. Trainers need only to decide which topics would be relevant for individual distribution and which to copy as transparencies. With the purchase of this series, QMR grants you license to make as many copies of the Facilitator's Guide or the handout / transparency pages as you need for your organization.

    Online Streamed Video Training Option:

    • Post training test
    • Trackable reporting results 24/7
    • Certificates of completion
    • Digital copies of the support materials
    • Customized for you at no additional cost - your logo, your polices and more
    • No need to download or install software - works with any standard browser  

    Online Training Pricing:

    • 1 to 1000 $6 per person
    • 1001 to 3000 $5 per person
    • Minimum order for any one program $395.00