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 Diversity & Inclusion From the Global Scenario Series Ideal for team building activities, Building the Multicultural Team: Diversity in the Workplace will take you on an exciting journey to observe a global team in action. You'll watch a problem-plagued meeting between five managers from Asia, Europe, the Middle East, North America and South America, and discover powerful techniques for working effectively with other cultures. Benefits of this training program include:
With this powerful yet easy-to-use training program, you'll find out how to foster effective leadership on a multicultural team, and how to overcome differences and benefit from cultural diversity. In this exciting dramatization, you'll profit from success stories on multicultural teams, as your employees gain essential skills for being effective with other people and cultures. Ideal for group discussion, team building activities, and improved multicultural communication in the business world. Includes: 14 minute DVD, PDF Download SCRIPT, EXERCISES, and ROLE PLAYS
 Following the assassination of Dr. Martin Luther King, Jr., Jane Elliott, a third grade teacher in an all-white, all-Christian small town, wanted to teach her class what it feels like to be discriminated against based on a physical characteristic over which one has no control. She divided her students into two groups: those with brown eyes, and those with blue eyes. DAY ONE: She tells the class the “truth” about brown eyed people: that they’re lazy, stupid, dirty … all of the stereotypes Americans hold about people of color. In a matter of minutes, blue eyed students begin to get the gleam of power in their eyes. Brown eyed students sink in their chairs, and their test scores decline. DAY TWO: Elliott introduces a twist. She tells the class that she made a mistake; blue eyed people are the inferior ones. The cycle begins again. Once both groups of students have been on the receiving end of discrimination, Elliott brings them together to talk about how they felt and help them draw connections between their feelings that day and racism in the outside world. This award-winning documentary is enhanced by a comprehensive Facilitator’s Guide applicable to all ages. Running time: 25 minutes
 "I'm your resident bitch for the day - welcome to the workshop!" - Anti-racism expert Jane Elliott. That's how anti-racism expert Jane Elliott describes her role in this reality-based documentary that challenges Canadian attitudes towards Native Canadians. "Even nice Canadians are racist..." With cameras rolling, she divides the 22 unsuspecting participants by eye color - blue eyes in one group, brown eyes (many of them Native Canadian) in the other. Elliott turns the tables on the participants, treating the blue eyes as "persons of color", confronting and browbeating them, while the brown eyes are treated with respect. Filmed in Regina, Sask., Indecently Exposed illustrates and exposes how systematic racism continues to thrive in Canada today. Powerful insights into the personal lives of the participants combined with the intensity of the workshop experience, create an engrossing emotional and psychological drama as the blue eyes learn what it feels like to be a target of discrimination. The experience causes many of the participants to re-evaluate their behavior and think about change. The goal, Elliott says, is to find even one person who is willing to stand up and change things, to become an activist, to do something about the problem. As brown-eyed Clayton Maxxi puts it best: "We wish this never existed, that it was just a movie, but it's real!" Running time: 59 minutes
 As you know, it's extremely important to recognize the various forms of harassment and train all employees to prevent them in your organization. In addition to sexual harassment, there are liability issues associated with harassment based on race, color, national origin, religion, gender, disability, age and other characteristics protected by law. Harassment can take the form of jokes, negative stereotyping, hostile acts or simple thoughtless comments but the ultimate outcome is the same: emotional stress, low employee morale, reduced productivity, and even costly litigation. The training package covers:
Program includes: A 21 Minute Video or DVD, 50 employee handbooks and expanded leader's guide. Online Training Pricing Option:
From the Global Scenario Series As our world becomes increasingly interconnected, people increasingly encounter problems when communicating with people from other cultures. This can lead to problems ranging from employee frustration and decreased efficiency, to losing billion dollar deals. The Cross-Cultural Communication training video is a lively, engaging dramatization in which you'll observe a manager floundering as she tries to understand her employees and their culture, as she fails to understand the manager role in communication and diversity. Her employees only make matters worse by concealing important information, without the proper communication skills for a multicultural organization. Benefits of the Cross-Cultural Communication training dvd include:
One of our most popular training progams, the Cross-Cultural Communication training video is an easy-to-use yet highly effective tool that will empower your employees to develop communication skills for a multicultural organization, read nonverbal business communication, get accurate information, and more. Includes business communication exercises.
Program includes: 12 minute DVD, PDF script, exercises and role plays.
 Are you confident all your supervisors and managers are ready to deal with challenging employees who may need special handling? Are they prepared to control difficult situations? This plug-and-play professional audio presentation will do the talking and training for you.
The main objective of this session is to help your supervisors and managers learn how to manage challenging employees more effectively.
With How to Manage Challenging Employees you'll have out-of-the-box classroom training that includes:
 This course is also available for online training, see details below. Diversity: Food for Thought is a unique program which takes place in a diner and uses the conversations between the owner and his diverse customers to emphasize the importance of understanding and accepting individual differences. Added features and benefits of DVD training include:
Program includes: A 22 minute DVD or VHS, Leader's Guide on CD-ROM and 20 Employee Handbooks
Online Training Pricing Option:
 Book/Binder Here's the system that provides targeted training for your HR supervisors in just 10 minutes per session. You get prewritten trainer outlines, and reproducible handouts on 50 essential HR topics, plus case studies and quizzes. Free quarterly updates.
Train your supervisors on critical topics such as:
 Do Right II is the follow-up to the best selling motivational video Do Right. In Do Right II, Lou Holtz focuses on the importance of teamwork, the cornerstone of every individual and organizational success. Lou Holtz discusses the four fundamental factors at the heart of every successful team or organization:
Lou Holtz inspires listeners with a sense of teamwork, commitment to excellence, organizational loyalty, and personal dedication. Filmed in 1991, Do Right II continues to instill pride and dedication in executives, employees, students and athletes. Includes: 35 minute DVD or video
This course is also available for online training - learn more! As our world becomes increasingly interconnected, people need to develop greater cultural diversity skills. It's up to you to provide intercultural communication training to effectively communicate with and understand other cultures. Our top-selling training program, Cross-Cultural Understanding investigates all the key components of culture and communication, including values and beliefs, social structure, perceptions of time, communication styles, proper etiquette and more. With this expert training program, you'll get the answers to these essential issues and many more:
Cross-Cultural Understanding is expertly designed for intercultural communication training, and questions and role play exercises are included for a complete training package. Includes: 45 minute DVD and leader's guide.
To be successful in today's increasingly diverse workplace, you need to train your employees on effective communication in the cultural workforce. Intercultural Communication is a complete training program to help your people avoid misunderstandings and communicate more effectively with other cultures. Benefits: With this expert training program, you'll get the answers to these essential issues and many more:
Program includes: 40 minute DVD and PDF leader's guide download
 Packaged Training Program: Integrated Curriculum Today's organizations are utilizing teams more and more to meet customer demands and stay competitive in a changing marketplace. Team members must understand their increasing roles in the team process and actively work to support each other to maximize effectiveness and meet organizational expectations. HighINVOLVEMENT Teamwork provides managers, supervisors, team leaders, and team members with the practical skills needed to be successful within their teams. In this comprehensive five-unit program, participants develop the fundamental interpersonal skills that are the foundation of high performance teamwork. Skill-Based Program Content Unit 1: Engage With Understanding
Unit 2: Share Constructive Feedback
Unit 3: Participate Actively In Meetings
Unit 4: Resolve For Consensus
Unit 5: Solve Team Problems
Facilitator Kit: The High Involvement Teamwork Kit; (HIT) Facilitator Kit includes materials listed below and must be purchased to order Participant Kits:
1 Participant Kit: Participant materials required to support the training program are available. Each High Involvement Teamwork Kit; (HIT) Participant Kit includes materials listed below:
Facilitator Start-Up Package: The Continuous Process Improvement (CPI) includes one Facilitator Kit and ten Participant Kits. Program Length: 3 Days/Flexible Training Options
We all come from diverse backgrounds and we all view things from our own vantage point. Just because people do things differently doesn't mean they're wrong. They may just be looking at things in a totally different way. In the DVD training program "How to Deal with Cultural Diversity in the Work Place" you will learn to see the value of these differences in people and learn to put cultural diversity to work to benefit you and your organization. We no longer live and work in an insular market-place. We are now part of a worldwide economy with competition coming from nearly every continent. For this reason we need every bit of diversity that will make us more creative and open to change. Cultural diversity brings fresh ideas and differing insights to each and every company. In this DVD training program you will learn how to:
30 minutes.
 Designed to address the unique human resource needs of motor carriers, this convenient reference is packed with a wide range of essential HR and labor-related information. It explains regulatory requirements in easy-to-understand terms, includes best practices, and gives you valuable insight on how to handle transport-specific HR issues like driver qualification, alcohol and drug testing, driver retention, and more. The HR for Motor Carriers Manual is attorney-reviewed and features an easy-to-follow format that helps you quickly reference info on:
In addition to all of this real-world compliance guidance, you'll find FAQs for each chapter, sample forms and documents, checklists, definitions, and other helpful tools. This practical manual is a great help in managing your day-to-day HR issues, establishing the necessary HR policies and procedures, and staying up-to-date on the legal issues that affect trucking companies and private fleets. 720 pages, ISBN 1-59042-443-3. Because regulations and best practices change frequently, keeping this manual current is essential. The Update Service is the easiest, most economical way! Plus, save big when you subscribe for more than 1 year ... 3- and 5-year subscriptions available at discounted prices!
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You can deliver professional, high-impact supervisory training presentations in PowerPoint even if you've never worked in PowerPoint. This fully equipped program gives you everything you need, including handouts, to train on 20 essential topics. Free quarterly updates.
Presentations cover topics like:
 Comprehensive Booklet and companion PowerPoint do all the work for you and provide a total training session right out of the box. This powerful library includes three of the most demanded HR topics--preventing sexual harassment, managing stress and mutual respect and teamwork in the workplace. How to Recognize & Prevent Sexual Harassment --helps ensure compliance with Title VII and stop an increasingly common problem before it starts and avoid the high cost of lawsuits and/or fines. Managing Stress On and Off the Job --teaches employees how to recognize and control stress on their own using simple techniques, making a major contribution to employee health, productivity and your bottom line. Diversity in the Workplace --helps employees develop skills to work with co-workers and customers from all backgrounds, creates an atmosphere that motivates and maximizes the potential of each employee. Each kit includes:
 Assess Past Performance And Predict Future Success Now more than ever, organizations need high performers who not only fit their job descriptions, but also can multi-task when necessary. Interviewing And Selecting High Performers reveals how to distinguish these select few individuals from the crowd. It shows participants how to assess past job performance and predict the future success of candidates using a validated hiring process. Skill-Based Program Content
Program Length: Half-Day Facilitator Kit:
Participant Kit:
From the Global Senario Series As businesses increasingly outsource operations across the globe, it's essential that you train your people how to work across technology with other cultures. To survive in business today, you need to master the often overlooked but potentially damaging impact of ancient culture on 21st century communications. Ideal for team building exercises, Building the Virtual Team: Communication Across Cultural Diversity observes a group leader and the problems she faces in virtual team management as she struggles to lead her managers in Asia, India, Africa and Latin America. Benefits of this training program include:
Designed to stimulate lively discussion and effective learning, this easy-to-use yet highly effective team building training video is based on expert articles on starting a virtual team and communication. This cutting-edge dramatization will enable you to get maximum virtual team benefit, and is ideal for team building exercises on modern technology and communicating in business. Program includes: 18 minute DVD, PDF script, exercises and role plays.
 "Successful organizations of the future are going to have leaders, are going to have team members who understand the rules of both cultures." -- Dr. Pat Heim According to Dr. Pat Heim in this customer-requested sequel to THE POWER DEAD-EVEN RULE, men and women grow up in different cultures, learning different lessons about what it means to be a leader and what it means to be a team player. The hitch is that the rules of these cultures are typically invisible and these invisible rules are the cause of many misunderstandings as men and women work together on teams. In her thoughtful and lively presentation, Dr. Heim sorts out some of these INVISIBLE RULES. Among her insights: -- Men and women have radically different ideas of what it means to be a team player. -- Our meeting behaviors are different. For men, the meeting often doesn't happen in the meeting and women may not know this. -- Women often use disclaimers, hedges, and tag questions in their linquistic behavior which can backfire when talking to men. -- Our non-verbal communication is different. For example, when women nod it means "I hear you," while men nod in agreement. These differences are not right or wrong but they can result in confusion and conflict. By making these INVISIBLE RULES visible, Dr. Heim provides the basis or better understanding, communication and teamwork. Available on DVD and VHS, length 34 minutes
 This is part of the The Covey Leadership Library What can organizations learn from a small island 1,200 miles off the coast of Africa? View this inspirational program and find out. Mauritius is a nation with five distinct societies, four major religions and nine spoken languages, yet it is a model of cohesiveness. In documentary style, viewers are shown how the people of Mauritius learned to replace "mine" with "ours" and change their mindset from "now" to "the future" by recognizing the inherent power of diversity. Included in the presentation is an introduction and summarizing insights from Dr. Stephen R. Covey, founder and chairman of the Covey Leadership Institute and best-selling author of The 7 Habits of Highly Effective People. Trainers will be able to apply this film in training on: leveraging diversity, optimizing teams, and improving interpersonal and problem-solving skills. Program Contents A 20 minute VHS or DVD, 5 Leader's Guide/Workbook combos
This new style of program introduces individuals who are both familiar to us and differ from us in significant ways. It gives a powerful insight into their diverse lives and allows us to see how our minds process information about others. The program encourages managers and team members to become aware of their own thinking processes and question their assumptions of other people. It helps them to see others as individuals and demonstrates how to benefit from a rich diversity of backgrounds and experience. To help you to provide an innovative and challenging session, the program also comes with easy-to-use support materials, which have been written by Dr George Simons and Dr Walt Hopkins - world-renowned experts on diversity. The benefits:
Includes - 28 minute DVD, Course leader's guide, Delegate worksheets on disk, PowerPoint slides/OHPs on disk, Self-study workbook on disk.
 Meeting Opener! Opening Lines: Understanding Respect is a four minute meeting opener/closer that introduces fundamental and important concepts for promoting respect, diversity and inclusion in the workplace. Colorful, elegant and driven by up-tempo and inspiring music, Understanding Respect is the perfect way to open or close a meeting about the importance of respect. Companion DVD to core program: As Simple As Respect Includes: A 4 minute DVD or VHS video.
 Designed to help supervisors recognize and respond to potential problems with employee relations, the Ready Response: A Supervisor Training Series explores key HR issues. Each program takes a unique, interactive approach to training. Supervisors will be put to the test after viewing real-world HR situations ... they'll be challenged to identify the right and wrong ways to respond to each one. Diversity and Discrimination focuses on the integral role supervisors have in embracing diversity and preventing discrimination among employees. It looks at ways supervisors can help avoid discrimination, intervene when problems occur, and deal with claims relating to discrimination. This supervisor training includes these valuable extras:
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Employers who solely focus on sexual harassment prevention leave themselves and their diverse workers at risk for other serious behaviors that lead to conflict and liability. This important EEO/diversity program/workshop teaches employees, managers and resource personnel how to resolve all forms of harassment and other disrespectful behaviors such as male bashing and horseplay before they negatively impact on morale and productivity. This integrated visual and print curriculum's four separately available instructional units provide meaningful learning in one to six-hour skill-based sessions. The employee workshops two modules teach everyone how to recognize, confront, resolve and prevent harassing and disrespectful behaviors based on appearance, gender, sex, race, religion, age, ethnicity, national origin and sexual orientation. The managerial workshops first module provides in-depth training in receiving/responding to complaints and preventing even subtle retaliation. Participants gain hands-on practice by working through a realistic sexual harassment complaint compounded by the victims past participation and a religious harassment counter-charge. A second independent module teaches managers and resource staff to heal damaged relationships by conducting separate dispute resolution meetings for the involved parties and impacted coworkers. The user-friendly facilitator's kit includes a comprehensive facilitator's manual and a trainer video and booklet with advice on administering assessment instruments, facilitating large group activities and dealing with hostile participants. Note: A fee is charged for each person trained with any of this workshops print or video components. It includes rights to buy or duplicate participant materials. Harassing someone because of their sex, race, ethnicity, religion, weight, sexual orientation, age, etc., can result in substantial liability and/or workplace conflict for employers and employees. Respect vs. Harassment is a new training system that shows all employees how to prevent and resolve harassment situations and provides managers with special skills to effectively manage harassment complaints, rebuild productive work relationships and create respectful workplaces. This program is the latest from Stephen F. Anderson, the creator of Intent vs. Impact and Myths vs. Facts, two of the most popular sexual harassment prevention programs ever created. Respect vs. Harassment is designed to:
Scenarios illustrated include:
Purchase Options: Available as a complete set ($3,995.00) or you may purchase each program separately ($995.00 ea.)
 Resolving Conflict And Building Consensus Since differences, disagreements, and conflicts are inevitable and not inherently good or bad, their value to teams depends on the way they are perceived and managed. Teams can build upon the opportunities that diversity provides to draw out each individual's strengths and unique abilities for the greater good of the organization. In Success Through Teamwork, participants apply tools and techniques to address differences, resolve conflicts, and make decisions to reach team goals. Skill-Based Program Content
Facilitator Kit:
Participant Kit:
 Renew your teams with this stimulating, hands-on training tool. Team Building Blocks gives your teams an easy-to-implement, effective, and enjoyable opportunity to practice and refine their problem solving and communication skills. Your teams will be motivated and stimulated by solving problems, reaching consensus, and resolving differences while involved with these experiential puzzles. The game comes complete with 14 wooden blocks and a 148-page activity manual, which includes 18 detailed activities, facilitator notes, post-activity commentary, and solutions. Exercises Cover
 This follow-up to the best-selling and multi-award-winning Diversity: Food for Thought further emphasizes the need to understand diversity. While Diversity: Food for Thought stressed valuing differences among employees, The Diversity Advantage: Food for Thought explores the positive economic benefits of a diverse workforce. This program will engage and enlighten all employees by focusing on these key points:
Added features and benefits of DVD training include:
Length: 20 minutes
Online Training Option:
 A 5 Video or DVD Program Library Set The Covey Leadership Library consists of the following video programs: I Know Just What You Mean! - This workshop explores the difference between listening with the intent to respond and listening with the intent to understand. It underscores the vital importance of diagnosing needs before prescribing solutions and demonstrates why much-hyped "active listening techniques" may actually contribute to miscommunication. (Length: 20 minutes) Leading By Example - Powerful, principle-centered video learning workshop that illustrates the difference a mentor and coach can make. Through the dramatic story of Anne Sullivan and Helen Keller, this case study enables leaders to identify ways in which they can be more effective models, how they can set lasting examples, and how they can bring out the best in others. (Length: 20 minutes) Mauritius - In this documentary, participants learn guiding principles designed to turn individual viewpoints into lasting organizational cohesiveness. Mauritius offers timeless insights designed to create an environment where people subordinate "mine" to "ours", and "now" to "the future", by recognizing the power of diversity. (20 minutes) Max and Max - This program is designed to increase leaders' awareness of the waste of human potential within organizations, and to help create a culture that fosters independent initiative, creativity, and resourcefulness. (20 minutes) Tearing Down Walls - This program uses the Berlin Wall as a metaphor for the barriers that exist between individuals, teams, departments, or even between an organization and its customers. Help people eliminate miscommunication, distrust, and stereotyping to improve performance and productivity in the workplace. (20 minutes) Program Contents: 5 Program DVDs or Video set and 5 Participant Guides for each title.
For over 30 years, Jane Elliott has been America’s most highly acclaimed diversity trainer. Her powerful and controversial “blue eyed/brown eyed” exercise has had a life-changing impact on thousands in schools, corporations and government. The original BLUE EYED, the definitive record of her technique, proved so powerful that it has been made into three separate versions so it could be conveniently used in any setting. No one who sees it will ever turn a blind eye to racism again. This award-winning documentary is enhanced by a comprehensive Facilitator’s Guide applicable to all ages Length: 30 minutes Optional: THE ESSENTIAL BLUE EYED – the “trainer’s edition”, a 60 minute abridge version of BLUE EYED, plus a 30-minute debriefing with Jane Elliott.
Twelve Angry Men: Teams That Don't Quit uses selected clips from the classic movie starring Henry Fonda and a stellar supporting cast. It presents a vivid example of a team fighting its way to success. In scene after scene, we watch the intense interactions among members of a jury in a murder case. Charged by the judge to do your duty, this team of jurors must determine whether the accused is guilty or not. This innovative video highlights five important concepts of great significance to our life at work:
The program is narrated by Dr. Margaret Wheatley, former professor of management at Brigham Young University and author of several best-selling books on leadership and organizational behavior. Dr. Wheatley shows us the parallels between the dramatic confrontations we see on the screen and certain behaviors familiar to work groups. Length: 22 minutes, includes Leader's Guide.
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