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 Diversity & Inclusion Customer Favorite!
Employers who solely focus on sexual harassment prevention leave themselves and their diverse workers at risk for other serious behaviors that lead to conflict and liability. This important EEO/diversity program/workshop teaches employees, managers and resource personnel how to resolve all forms of harassment and other disrespectful behaviors such as male bashing and horseplay before they negatively impact on morale and productivity. This integrated visual and print curriculum's four separately available instructional units provide meaningful learning in one to six-hour skill-based sessions. The employee workshops two modules teach everyone how to recognize, confront, resolve and prevent harassing and disrespectful behaviors based on appearance, gender, sex, race, religion, age, ethnicity, national origin and sexual orientation. The managerial workshops first module provides in-depth training in receiving/responding to complaints and preventing even subtle retaliation. Participants gain hands-on practice by working through a realistic sexual harassment complaint compounded by the victims past participation and a religious harassment counter-charge. A second independent module teaches managers and resource staff to heal damaged relationships by conducting separate dispute resolution meetings for the involved parties and impacted coworkers. The user-friendly facilitator's kit includes a comprehensive facilitator's manual and a trainer video and booklet with advice on administering assessment instruments, facilitating large group activities and dealing with hostile participants. Note: A fee is charged for each person trained with any of this workshops print or video components. It includes rights to buy or duplicate participant materials. Harassing someone because of their sex, race, ethnicity, religion, weight, sexual orientation, age, etc., can result in substantial liability and/or workplace conflict for employers and employees. Respect vs. Harassment is a new training system that shows all employees how to prevent and resolve harassment situations and provides managers with special skills to effectively manage harassment complaints, rebuild productive work relationships and create respectful workplaces. This program is the latest from Stephen F. Anderson, the creator of Intent vs. Impact and Myths vs. Facts, two of the most popular sexual harassment prevention programs ever created. Respect vs. Harassment is designed to:
Scenarios illustrated include:
Purchase Options: Available as a complete set ($3,995.00) or you may purchase each program separately ($995.00 ea.)
 Resolving Conflict And Building Consensus Since differences, disagreements, and conflicts are inevitable and not inherently good or bad, their value to teams depends on the way they are perceived and managed. Teams can build upon the opportunities that diversity provides to draw out each individual's strengths and unique abilities for the greater good of the organization. In Success Through Teamwork, participants apply tools and techniques to address differences, resolve conflicts, and make decisions to reach team goals. Skill-Based Program Content
Facilitator Kit:
Participant Kit:
 Change often produces fear, uncertainty and resistance. But, with the proper tools and attitude, change can be a morale- and confidence-building experience. This video offers an important look into how to redefine our organizations and ourselves to accommodate current health care industry trends. In all recorded history, there is no precedent for the massive change now sweeping over people in the United States and other industrialized nations. Technology, global competition and workforce diversity combine to place heavy demands upon everyone. There are new skills, roles, attitudes and rules. All are re-shaping business and personal life. Most people see change as a profound challenge that they are not emotionally equipped to handle. While organizations implement strategic change through such programs as Total Quality Management, downsizing and retraining, the psychological effects of change upon people must be kept in constant focus. This film is a critically needed tool for teaching everyone in the organization how to understand change, embrace it and make it work to maximum advantage. The morale-building, confidence-building strategies shown in this film will dramatically raise productivity and speed the organization's progress in meeting its highest objectives. This emotionally involving film shows how to understand change as opportunity. Viewers will learn to:
Program Contents: VHS or DVD, Leader's Guide
 Renew your teams with this stimulating, hands-on training tool. Team Building Blocks gives your teams an easy-to-implement, effective, and enjoyable opportunity to practice and refine their problem solving and communication skills. Your teams will be motivated and stimulated by solving problems, reaching consensus, and resolving differences while involved with these experiential puzzles. The game comes complete with 14 wooden blocks and a 148-page activity manual, which includes 18 detailed activities, facilitator notes, post-activity commentary, and solutions. Exercises Cover
 This program is also available for online training. See details below. Customer service interactions can be complex under the best of conditions. Add issues of language, race, gender, religion, age or disability into the mix, and we often find otherwise competent employees acting in ways ranging from mildly inappropriate to inexcusably rude. The customer demographics for most organizations are changing in such a way as to increase the diversity of the populations we serve. This makes it imperative that we improve our customer service training so as to prepare employees to meet the challenges this diversity can present. Simple platitudes about the customer being "number one" or providing "first class service" are not enough. We must work on the values and skills employees need to meet or exceed the expectations of ALL their customers. The 5 Values of GREAT Customer Service presents a values-based training approach to meeting this challenge. The program component, when taken together with the exercises and activities in the facilitation guide, offers a comprehensive approach to developing customer service relationships built on a foundation of respect. By viewing the program and working through the support materials, participants will...
Program Includes: A 24 minute DVD or VHS, Facilitator's Guide and reproducable handouts. Online Training Option: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
Online Training Pricing:
 This follow-up to the best-selling and multi-award-winning Diversity: Food for Thought further emphasizes the need to understand diversity. While Diversity: Food for Thought stressed valuing differences among employees, The Diversity Advantage: Food for Thought explores the positive economic benefits of a diverse workforce. This program will engage and enlighten all employees by focusing on these key points:
Added features and benefits of DVD training include:
Length: 20 minutes
Online Training Option:
 A 5 Video or DVD Program Library Set The Covey Leadership Library consists of the following video programs: I Know Just What You Mean! - This workshop explores the difference between listening with the intent to respond and listening with the intent to understand. It underscores the vital importance of diagnosing needs before prescribing solutions and demonstrates why much-hyped "active listening techniques" may actually contribute to miscommunication. (Length: 20 minutes) Leading By Example - Powerful, principle-centered video learning workshop that illustrates the difference a mentor and coach can make. Through the dramatic story of Anne Sullivan and Helen Keller, this case study enables leaders to identify ways in which they can be more effective models, how they can set lasting examples, and how they can bring out the best in others. (Length: 20 minutes) Mauritius - In this documentary, participants learn guiding principles designed to turn individual viewpoints into lasting organizational cohesiveness. Mauritius offers timeless insights designed to create an environment where people subordinate "mine" to "ours", and "now" to "the future", by recognizing the power of diversity. (20 minutes) Max and Max - This program is designed to increase leaders' awareness of the waste of human potential within organizations, and to help create a culture that fosters independent initiative, creativity, and resourcefulness. (20 minutes) Tearing Down Walls - This program uses the Berlin Wall as a metaphor for the barriers that exist between individuals, teams, departments, or even between an organization and its customers. Help people eliminate miscommunication, distrust, and stereotyping to improve performance and productivity in the workplace. (20 minutes) Program Contents: 5 Program DVDs or Video set and 5 Participant Guides for each title.
 For over 30 years, Jane Elliott has been America’s most highly acclaimed diversity trainer. Her powerful and controversial “blue eyed/brown eyed” exercise has had a life-changing impact on thousands in schools, corporations and government. The original BLUE EYED, the definitive record of her technique, proved so powerful that it has been made into three separate versions so it could be conveniently used in any setting. No one who sees it will ever turn a blind eye to racism again. This award-winning documentary is enhanced by a comprehensive Facilitator’s Guide applicable to all ages Length: 30 minutes Optional: THE ESSENTIAL BLUE EYED – the “trainer’s edition”, a 60 minute abridge version of BLUE EYED, plus a 30-minute debriefing with Jane Elliott.
 This workshop is a "how-to" workshop for developing skills for working with individuals from diverse backgrounds. Participants will learn how to prevent bias and discrimination and tap into the human potential of their diverse workforce. The activities in this workshop provide a forum for participants to practice their interpersonal, goal-setting, and decision-making skills in a number of diversity scenarios. Each ready-to-use activity in the workshop takes 10 to 30 minutes to complete, and the workshop materials support two days of training. Workshop length: 2 days
Twelve Angry Men: Teams That Don't Quit uses selected clips from the classic movie starring Henry Fonda and a stellar supporting cast. It presents a vivid example of a team fighting its way to success. In scene after scene, we watch the intense interactions among members of a jury in a murder case. Charged by the judge to do your duty, this team of jurors must determine whether the accused is guilty or not. This innovative video highlights five important concepts of great significance to our life at work:
The program is narrated by Dr. Margaret Wheatley, former professor of management at Brigham Young University and author of several best-selling books on leadership and organizational behavior. Dr. Wheatley shows us the parallels between the dramatic confrontations we see on the screen and certain behaviors familiar to work groups. Length: 22 minutes, includes Leader's Guide.
 Poor communication can create chaos in the workplace. The point is clearly illustrated as this award-winning video visits a newsroom and a hospital where miscommunication reigns. We guarantee you won't forget the lessons. This film helps you teach people how to speak and listen responsibly for essential results: quality of product, more error-free efficiency, higher productivity, smoother performance and better human relationships. After more than a decade as a best-seller, this film has been updated with a new infusion of training power so needed for the era of empowerment, diversity management and total quality. LEARNING POINTS:
 Fast paced, energetic and loaded with excitement...the What do you Say? Training program puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations. It then provides realistic, practical answers that they can use on the job immediately. Delivering up another large dose of fun... the What do you Say? Card Game is grounded in the real world. Employees have to think quickly as they win cheers, Service Bucks and points. It's a great mix of serious fun and high impact learning. A powerful tool that no employee should be without... the What do you Say? Employee Handbook takes over where the training video and game leave off, providing practical answers to over 100 difficult customer service situations, including disruptive guests, diversity challenges, disability issues, etiquette and more. Program Includes: A 22 minute video or DVD, 10 Pocket Cards, 10 Employee Handbooks, 1 Card Game with Service Buck, 1 Customer Comment Program and 1 -30 Page Manager's Guide.
 Winning Workforce: Raising Your Employees' Awareness Video Series helps you train your employees on sensitive issues that may affect productivity, create a hostile work environment, or pose a legal threat to your organization. Winning Workforce: Raising Your Employees' Awareness packs vital information into four attention-grabbing videos ... each covering a sensitive training topic in just 10 minutes or less. These hard-hitting videos will help provide understanding and awareness on sensitive issues and help employees understand how they can make a difference. Available on DVD and VHS, the Winning Workforce: Raising Your Employees' Awareness series includes:
Great for new and experienced trainers alike, this helpful tool includes a list of questions to help facilitate discussion and information on how to easily add company-specific information and policies to your training session. Each program also includes the following:
 This universally-loved film classic is now a training program that illustrates the true power of teamwork. It's a magical and entertaining journey into what makes teams successful. Originally produced by Metro Goldwyn Mayer in 1939 and starring Judy Garland as Dorothy, footage from "The Wizard of Oz" was made available by Turner Broadcasting for this ground-breaking approach to business training. Your host, the internationally known management expert, Ken Blanchard, takes viewers along with Dorothy and her companions as they pursue a shared objective. He shows how Dorothy draws on her inner resources, builds a team, delegates tasks and empowers others to imaginatively and creatively take risks. This program is a powerful and unusual tool for teaching the principles of productive teamwork and the leadership skills that make it happen. It proves that teams can reach their goals, no matter how diverse their members are or how difficult the undertaking, when they put into practice the logic shown here. Participants will learn about:
Program includes: 18 minute DVD or VHS and Leader's Guide Note: If you purchase on DVD, you will be provided with a DVD-R. Please make sure your player can accommodate this format.
The Training Scenes Library consists of 7 Volumes of training dramatizations addressing a variety of workplace issues. These program is also available for online training. See details below.
The Training Scenes Library is a flexible, powerful and versatile tool. Each scenario can be plugged into an existing training program to enhance it's effectiveness, can be used as a stand alone unit to focus a discussion around a particular workplace issue, can be part of a series of team deliberations to improve communications and productivity, or can be used by an employee or work team to review training issues already visited.
Support Materials Each volume in the Training Scenes Library comes with a facilitator's guide and handouts. With the purchase of the program, you are granted a license to make as many copies of the Guides or handout/transparency pages as you need for your organization's use. All programs are available in open or closed captioned formats. Online Training Option: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
Online Training Pricing:
 Improve your management team with the new Manager's Library. Comprised of 10 DVDs, 10 CD audios, and 10 books, this library will help your managers get the needed jump on the competition. Your cost $999.50! If you were to buy these programs individually the total would be $1,299.50. Buy the complete library and save $300.00! The Manager's Library includes the following titles:
Information about each program may be found under the individual listing on the website.
 To prevent discrimination, you have to understand the sinister psychology behind it. This program defines discrimination, outlines how its subtle and not-so-subtle forms can destroy relationships and explains how pre-judgment, mistaken assumptions and fear spread malice can lead to damaged camaraderie, lower production and high employee turnover.
Added features and benefits of DVD training include:
Length: 24 minutes
 Men and women live in different cultures. As a result they have different rules regarding what is considered "appropriate" adult behavior. Unfortunately neither gender is aware of these disparate norms and rules and often misread what is being communicated. Women may see men as belligerent and insensitive. Men often see women as over-emotional. What they don't understand is that both men and women are doing what works in their own culture. Unfortunately, the same behavior can backfire across culture. Consequently, what seems natural to one gender culture can seem mysterious and baffling to the other. In her thoughtful and lively presentation Dr. Heim will explain some of the different rules of the male and female cultures and help viewers understand and learn to improve workplace communication between men and women instead of placing the blame on either gender. Duration: (43 min)
 This program looks at changes in the Human Resource Management (HRM) policy at ICI Australia. Examining two separate HRM policies changes - workplace culture reform and managing diversity - the program identifies the need for the changes, the features of the changes and their success. By studying two changes in the one organization, the program enables students to consider the inter-relationship of the need for, and the nature of the changes.
 Produced - 2005 This program is also available for online training – learn more What is courteous in one culture, may be disastrously discourteous in another! Learn how to satisfy the different expectations of customers with this video designed to help employees provide effective customer service to all external multicultural customers --face-to-face and on the telephone. It offers over twenty strategies to help people adapt their traditional customer service skills to domestic and international customers of all cultures. In addition to some basic interpersonal skills, the video offers specific techniques to help talk to customers who have a heavy accent or who may not be fluent in their language. Duration: 20 minutes
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