Business Etiquette

Learn the basic skills necessary to compete in today's complex marketplace with the new Frontline Library. Complete with 10 DVDs, 2 videocassettes, 10 books and 7 audio CDs.

These programs provide the fast-paced material needed to improve the performance of the new employee or the long-time veteran.

Your cost $1,115! If you were to buy these programs individually, the total would be $1,417.50. Buy the complete library and save $302.50!

The Frontline Library includes the following titles:

• Succeed by Listening
• How to Handle Difficult People (3 Volumes)
• How to Make Winning Presentations
• Communicate and Win
• Writing for Business Results
• Effective Teamwork
• Telephone Skills at Work
• Time Management: Ideas that Work
• How to Set and Really and Really Achieve your goals
• The Basics of Business Etiquette

• Frontline Library - (10 DVD Set) $1,115.00 [Add to Cart]

With the world's fourth-largest population, Indonesia is market you can't afford to miss. But to succeed here - and avoid costly failure - you need proper preparation. Doing Business in Indonesia is a complete training program and Indonesia business guide. It's loaded with Indonesian cultural facts, and essential information on Indonesian social and business customs. For example, you'll need new communication skills to read body language and silence, and find out what's really being said. You'll explore business practices in Indonesia and learn essential techiniques, from obtaining intelligence and negotiating successfully, to managing business and dealing with corruption.

In this expert program, you'll receive valuable answers to dozens of essential questions such as:

• What's proper protocol and etiquette?
• What are the culture and values in Indonesia?
• What are the secrets of successful negotiation?
• How doI communicate effectively and interpret
• Indonesian non-verbal communication?
• What are the keys to success in management?

Program includes: 44 minute DVD, PDF Download INSTRUCTOR'S GUIDE

• Doing Business in Indonesia - DVD $595.00 [Add to Cart]
• Doing Business in Indonesia - DVD Preview $0.00 [Add to Cart]

It’s amazing how often Mom’s advice fits right into the business world. Leadership Lessons from Mom was written to encapsulate just some of the many leadership lessons learned from our mothers so you can use them to be successful in business and life.

These 21 valuable lessons will help you know just what to say and how you should handle virtually any situation. They are timeless, universal and can be easily applied to your everyday work life. For example:

• eating your vegetables (taking care of your health)
• tucking in your shirt (paying attention to your image in the workplace)
• don’t be late for dinner (getting to work on time, keeping appointments, meeting deadlines)
• be polite (showing common courtesy to others)
• mind your manners (following the culture and customs of your organization)
• watch your mouth (avoiding the use of foul language)

Each lesson is covered in a separate section and includes an inspirational summary statement and leadership tips, such as:

• serve as a mediator between employees having conflicts with one another
• floor areas should not be used to store books, papers and notebooks
• help employees learn to make the best use of their time through time management tools and training resources
• encourage employees to find better ways to perform their jobs

• Leadership Lessons From Mom - 5 Pack $149.99 [Add to Cart]

Help train supervisors to handle difficult situations with confidence!

Conduct difficult conversations with confidence! The Conquering Difficult Conversations video series is designed for Human Resources professionals to train supervisors on conducting difficult conversations with employees. Without this type of training, situations can escalate and lead to repercussions such as legal action and litigation.

Conquering Difficult Conversations, available on DVD or VHS, demonstrates proven communication methods that have been developed, tested, and used by experienced industry experts. Supervisors learn to prepare for and address situations in an objective, businesslike manner. The program is designed to help supervisors feel more confident in their abilities to confront and resolve difficult situations with other employees.

This training series encompasses four individual training topics:

• Managing Conflict – Discusses the various types of conflict and how best to moderate it.
• Addressing Personal Issues – Teaches supervisors to address personal issues such as inappropriate dress, family issues affecting work, uncleanliness, and more.
• Conducting Layoffs and Terminations – Provides ideas on how to handle this process effectively for the best interests of all involved.
• Providing Performance Coaching – Covers giving employees honest feedback using a performance coaching environment.

Each training program also includes the following:

• (1) Closed-captioned video - Available on DVD (with extra bonus features) or VHS, the program combines engaging video and editing technology with expertise from industry professionals at all levels.
• (1) Training Guide - Provides background information on personal issues and gives a brief overview of the video.
• (10) Supervisor Fact Sheets - Recap recap key points from training and make a convenient reference.