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Business Etiquette Basics of Business Etiquette how-to training program you'll learn:
45 minutes
 Hammering out a deal over dinner has become a business tradition. But if your social skills are lacking, you may end up leaving a bad impression on your dining mates. An expert on the subject guides you through the rules, making sure that the last thing you need to worry about is whether you’re using the right fork. Rest assured that you’re following the rules of etiquette, and confidently focus on the business at hand.
 How your employees dress is a big part of how your business is judged. When the dress code is business casual, sometimes employees can get confused about what’s appropriate. Use this video to help your staff determine what they should and should not wear. With advice from an etiquette expert, your staff will understand how to live up to your company’s standards of attire.
 Talking on the phone is a no-brainer. But truly communicating is an art form. John Cleese demonstrates it humorously in this new version of Telephone Behavior. Now employees at all levels can master the techniques of positive, friendly telephone communication. Cleese takes you from the brief introduction to closing the call, with helpful advice every step of the way. You'll discover how to ask open questions, listen actively, and send verbal signals to the caller to ensure their message is heard and understood. Learn to volunteer useful information, agree on next steps, and handle complaining callers. There's also a lesson on voice mail techniques, including tips for prioritizing and screening calls, updating greetings, and leaving concise messages. Produced by Video Arts.
Includes: A 33 minute DVD or VHS video and leader's guide.
 (3 DVD Set) Regardless of all the new technology the telephone is still the most used business tool in today's work place. It is also the most abused communication tool. This new telephone 3 DVD training set will provide your staff with proven telephone techniques. The set includes the following programs: Program 1: "Telephone Skills at Work" will show you how to make your telephone your business partner. This new program is a great companion when used with our best-selling program. (Length: 30 minutes) You'll Learn:
Program 2: Winning Telephone Tips - It doesn't have to be this way, especially at your company or organization. The exciting Winning Telephone Tips training program tells you how to solve these problems and many, many more. Complete with DVD, CD audio and book, the 30 action tips in this program can be put to use immediately. This program is for everyone in your organization from the mail room to the office of the president. Learn why it's important to place your own telephone calls, how to avoid unnecessary call screening, and how to make your voice mail more efficient. You'll also learn innovative ways to prevent callers from wandering off the topic, and who calls back if your're disconnected; how to properly answer the telephone, and why it's important to say, "thank-you for calling" when the conversation is completed. These are just some of the 30 topics covered in this fast-paced video. A must for any organization! (Length: 45 minutes). Program 3: Use the Telephone the Right Way - Master today's key skills and strategies for effective telephone use. Good common sense telephone techniques and old-fashion courtesy--especially in today's digital age--often define crucial business moments. Poor telephone skills can cause customer dissatisfaction or loss of customers, damage the organizational image, and threaten overall caller goodwill. In this training program, your employees will learn how to apply 14 key call-handling skills that will boost not only your organization's credibility and bottom line, but also their own professionalism and value. You'll Learn To:
This set include: (3) DVDs, (3) CD audios and (3) books.
An easy-to-use training solution for communicating organizational expectations to new hires. What if you could easily show your new hires the kinds of behaviors you expect from them-including everything from basic workplace etiquette (like being aware of personal hygiene & appearance) to more advanced things (like showing appreciation to co-workers and taking initiative)? Start Right...Stay Right Orientation Basics leads viewers through vignettes demonstrating 24 success behaviors. The program is divided into four sections:
Each section runs about 10 minutes long. The segments can be watched back to back in one sitting or viewed in sections. Here's the best part of this video product: You can fully facilitate the training or just let the video stand alone. A Leader's Guide containing group exercises, activities and reproducible worksheets is supplied, but the video can also be used effectively without wrap-around discussion or activities. Program includes: A VHS or DVD, Leader's Guide, PowerPoint Presentation on CD-ROM and 10 copies of the Start Right...Stay Right book
 Fast paced, energetic and loaded with excitement...the What do you Say? Training program puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations. It then provides realistic, practical answers that they can use on the job immediately. Delivering up another large dose of fun... the What do you Say? Card Game is grounded in the real world. Employees have to think quickly as they win cheers, Service Bucks and points. It's a great mix of serious fun and high impact learning. A powerful tool that no employee should be without... the What do you Say? Employee Handbook takes over where the training video and game leave off, providing practical answers to over 100 difficult customer service situations, including disruptive guests, diversity challenges, disability issues, etiquette and more. Program Includes: A 22 minute video or DVD, 10 Pocket Cards, 10 Employee Handbooks, 1 Card Game with Service Buck, 1 Customer Comment Program and 1 -30 Page Manager's Guide.
To succeed in international business in Argentina, you need proper preparation. Failure to understand this proud culture will cost you time, money, or worse. Doing Business in Argentina is a complete training program to help you and your employees be more profitable in one of South America's largest markets. In this expert program, you'll be welcomed into the offices of top executives and discover the essentials of Argentina business culture. Mind your manners: they can open doors - or slam them shut. Gain access to the corridors of power - from financial stock to livestock - and learn what to do if negotiators get angry or just walk out. You'll uncover the answers to these critical questions and many more:
Program includes: 48 minute DVD, PDF Download INSTRUCTOR'S GUIDE
To survive in this dynamic, emerging market, its crucial to know Chilean customs and culture. Doing Business In Chile is a complete training program for being profitable and avoiding business problems in Chile. Find out how this country is different from its Latin American neighbors, from its unique history to strict attitude against corruption. Learn essential people skills, from proper protocol, to building rapport and managing relationships. Observe how locals negotiate, and get strategic advice from business leaders for making profitable deals. Whether starting a business in Chile and preparing for a top-level Chile business meeting, this program is essential for newcomers and establish global corporations alike. In this expert program, you'll discover the answers to dozens of valuble questions including:
Program includes: 43 minute DVD, PDF Download, and INSTRUCTOR'S GUIDE
 This course is also available for online training, see details below. Meet Peta, an experienced administrator who has been interviewed for a position at a prestigious museum. The president believes she is perfect for the position and is excited about her joining the team. Before accepting the job, Peta wants to spend a day at the museum getting to know the people who work there. The rest of the team willingly accept the task of giving Peta a guided tour of their work environment. The following day Peta declines the position. What went wrong? Our video follows the team's experiences and gives each of them a second chance to correct the behavior that led to her decision. Once the team learns a few important tips on business etiquette, the impression they give Peta is a positive one-- leaving us to believe she will accept the position after all. Program Includes: An 18 minute DVD or VHS and Leader's Guide
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
With Mexico playing a growing role in business today, it's essential to give your employees proper training to work effectively with Mexicans. Every day corporations are losing business and money because of poor communication and lack of understanding. With the Doing Business in Mexico training program, you'll get essential insight into this critical market and its diverse people. You'll learn how to see Mexicans as they really are, and how they see you and the world around them. Go to the offices of top global executives and receive valuable advice on how to succeed. Find out how to get accurate information by recognizing when you're being told the whole story - and when you're not. You'll get the answers to these important questions and more:
Program includes: 33 minute DVD and PDF Download INSTRUCTOR'S GUIDE
As our world becomes increasingly interconnected, people need to develop greater cultural diversity skills. It's up to you to provide intercultural communication training to effectively communicate with and understand other cultures. Our top-selling training program, Cross-Cultural Understanding investigates all the key components of culture and communication, including values and beliefs, social structure, perceptions of time, communication styles, proper etiquette and more. With this expert training program, you'll get the answers to these essential issues and many more:
Cross-Cultural Understanding is expertly designed for intercultural communication training, and questions and role play exercises are included for a complete training package. Includes: 45 minute DVD and leader's guide.
Master today's key skills and strategies for effective telephone use. Good common sense telephone techniques and old-fashion courtesy--especially in today's digital age--often define crucial business moments. Poor telephone skills can cause customer dissatisfaction or loss of customers, damage the organizational image, and threaten overall caller goodwill. In this training program, your employees will learn how to apply 14 key call-handling skills that will boost not only your organization's credibility and bottom line, but also their own professionalism and value. You'll Learn To:
The 21st century business world calls for 21st century leadership. Our business environment today is vastly different from what it used to be. It’s a world of change —change in ownership, in management, and in operations. Technological advancements and innovations come fast and furious, making some tasks easier, but stepping up the pace of the daily grind. The demands of this fast-paced, ever-changing environment require a leader who can change and keep pace, an out-of-the box thinker who is flexible and can respond to new circumstances. In this course, participants will examine the fundamentals for effective leadership in the 21st century. They will learn the concepts behind these fundamentals and how to apply them in leadership situations. Dynamic Leadership for the 21st Century focuses on important principles that leaders or emerging leaders can apply to become more effective: the differences between management and leadership; ethics; organizational vision; intentional culture; collaboration; leader interactions; and systems thinking. ...
Learn the basic skills necessary to compete in today's complex marketplace with the new Frontline Library. Complete with 10 DVDs, 2 videocassettes, 10 books and 7 audio CDs. These programs provide the fast-paced material needed to improve the performance of the new employee or the long-time veteran. Your cost $1,115! If you were to buy these programs individually, the total would be $1,417.50. Buy the complete library and save $302.50! The Frontline Library includes the following titles:
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