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 Activites, Games & Exercises Increase your understanding of facilitation and learn interventions and exercises you can use with others. This resource manual provides managers, trainers and consultants a format based on the core skills facilitators need to develop as well as the issues they will face at work.
Use this manual when you need support in dealing with a specific issue at work or when developing your professional skills. It is full of principles and practices that will enable you to get the best out of people. 202 pp / Code 76FF
 We have said it before and we will say it again: like it or not, customer service is the competitive battleground of the new millennium. Buying decisions in many cases will be made not only on the quality of the product but on the quality of the customer service.
 This new collection of instruments provides team building practitioners with tools designed to assist in the development of individuals, teams, and organizations. The instruments range from very simple, self-scored tools, to more complex assessments that provide in-depth information on teams. All of the instruments are fully reproducible which makes them a very cost-effective alternative to in-house development or off-the-shelf instruments. Includes: 3-Ring Binder, 200 Pages.
 Best-Seller Emotional Intelligence explains why, despite equal intellectual capacity, training, or experience, some people excel while others of the same caliber lag behind. Certain competencies are found repeatedly in high performers at all levels, from customer service representatives to CEOs. As trainers we must find ways to build these talents labeled EQ (emotional intelligence quotient). The 50 reproducible activities in this resource book focus on developing the following set of talents: self-awareness and control, empathy, social expertness, personal influence, and mastery of vision. Selected Contents
 Release - 2009 Whether we pursue it, or it is forced upon us, CHANGE can make or break any business. The deciding factor is the attitude of the employees charged with adapting to the challenge of finding new solutions. Change and Innovation through Brainstorming is a fun and highly entertaining video designed to kickoff any team meeting with a sense of energy and optimistic enthusiasm. Hosted by comedian and national speaker John Sweeney, and based on his best-selling book, Innovation at the Speed of Laughter, John explores and explodes the most common myths and misconceptions that hamper effective brainstorming and challenges the team to accept the potential of every idea in their search for solutions. DVDs Includes: Meeting DVD - 15:00 minutes The 8 Secrets of a Brainstorming Session Look at Change as Fuel
Leader's DVD - 12:00 minutes Whether it is doing more with less or finding the next great new product or service this program prepares and inspires team leaders for the critical challenge of facilitating a dynamic and productive search for innovation. John Sweeney demonstrates practical techniques to engage each team member and create a safe environment by increasing the fun and decreasing the status in the room. As an added bonus, the DVD includes 4 extended scenes of John’s team warm-up exercises. Four Warm-Up Excercises - 9:00 minutes Four exercises that the Brave New Workshop uses to help team members get out of their heads. This is business improvisation at it's finest. See John Sweeney in action! Purchase Package Includes
 Who said learning can't be fun?
 Who said learning can't be fun?
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 These activities provide stimulating exercises, realistic case studies, and creative role-plays that will enable your managers and supervisors to sharpen their skills in several key coaching roles - as team leader, facilitator, counselor, and director. Each fully reproducible activity is organized in a user-friendly format with detailed trainer's notes, clear objectives, and suggested variations for customizing the activity to meet your group's needs. Training Objectives
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 Ian Nicholls Training Objective
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 Andy Kirby Use these participative training techniques to rejuvenate, challenge, and motivate participants. This collection of over 145 group games will get participants involved in the learning process and add substance to new or existing programs on any training topic. In addition to providing you with a substantial stock of games, the manual includes an in-depth discussion of the unique dimension that well-presented games add to a training session. It covers proper preparation for the use of games in training, techniques for providing feedback to participants, and methods for choosing a game that is right for your audience and subject matter.
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 This title is divided into five sections. Each section has ten exercises designed to stimulate discussion and promote inquiry regarding business ethics. The activities focus on Leadership, Corporate Citizenship, Salesmanship, Management, and Teamwork. Contributing to this collection is a range of trainers from a wide variety of disciplines and locations, including Europe, India, Canada, and a broad cross-section of the United States. Training Objectives
Training Methods
Time Guidelines: 50 activities vary in length from 15 minutes to 60 minutes.
 Packaged Training Program: Integrated Curriculum Today's organizations are utilizing teams more and more to meet customer demands and stay competitive in a changing marketplace. Team members must understand their increasing roles in the team process and actively work to support each other to maximize effectiveness and meet organizational expectations. HighINVOLVEMENT Teamwork provides managers, supervisors, team leaders, and team members with the practical skills needed to be successful within their teams. In this comprehensive five-unit program, participants develop the fundamental interpersonal skills that are the foundation of high performance teamwork. Skill-Based Program Content Unit 1: Engage With Understanding
Unit 2: Share Constructive Feedback
Unit 3: Participate Actively In Meetings
Unit 4: Resolve For Consensus
Unit 5: Solve Team Problems
Facilitator Kit: The High Involvement Teamwork Kit; (HIT) Facilitator Kit includes materials listed below and must be purchased to order Participant Kits:
1 Participant Kit: Participant materials required to support the training program are available. Each High Involvement Teamwork Kit; (HIT) Participant Kit includes materials listed below:
Facilitator Start-Up Package: The Continuous Process Improvement (CPI) includes one Facilitator Kit and ten Participant Kits. Program Length: 3 Days/Flexible Training Options
 Emotional Intelligence refers to the complex mix of social and interpersonal behaviors that incorporate intuition, character, integrity, motivation, communication ability, and relationship skills. Use this assessment to diagnose these social skills. You’ll learn about 4 primary emotional intelligence styles:
All people have the ability to use these 4 styles. The objective is understanding these 4 styles in order to use the most appropriate style in the right situation. This instrument will help you determine the degree of balance you display in your emotional intelligence. This new awareness can be used to enhance individual flexibility by increasing the repertoire of emotional responses available. Managers, trainers, consultants, and professionals from all walks of life will benefit personally and professionally from improving their emotional intelligence. The assessment booklet includes coaching suggestions on how to use each style most effectively. Tips are behavioral making measurable improvement attainable for all individuals.
Make your teaching and their learning fun, fast-paced and functional. This toolkit of 500 tips and techniques is designed for trainers at all levels of experience who enjoy experimenting, discovering and evolving. 500 Creative Classroom Techniques for Teachers and Trainers covers all the important basic, including how to:
You’ll also get creative ways to deal with reluctant learners, make subject matter relevant, encourage participant-learning after the course has ended, develop study habits, make take-home assignments relevant and more. Each of the book’s 20 chapters contains an overview. Within the activities is a wide variety of tips, suggestions, options, cautions, FYI tidbits and recommendations. Use the brainteasers scattered throughout the book to assess the brainpower in the room, when the class needs a mental break, after lunch to get juices flowing again or whenever you have odd minutes to fill.
 Here’s a great way for your leaders to gather feedback from sources all around them and learn to work better with their supervisor, peers, and direct reports. 360-degree feedback using SLTI provides the leader and the direct report with a powerful platform to review their supervisor/direct report relationship. How and why the leader has used a specific approach or strategy can be examined, as well as the direct reports perception of the approach or strategy being used. Few techniques have greater potential to initiate positive behavior change than 360-degree feedback with SLTI. Following discussion of the leader¹s feedback, there is a natural segue into clarifying roles and responsibilities, as well as a review of performance.
 25 Sales Strategies and Activities is a unique training and development tool designed to teach sales professionals how and when to use a variety of proven sales strategies. A diagnostic sales strategy matrix shows how much each strategy emphasizes both relationship and performance. A relationship performance index further classifies the strategies as highest, higher, moderate, lower, lowest. Each strategy comes with an activity that clears up any question about how the strategy should be implemented. Each activity includes fully reproducible exhibits which can be used as exercises and handouts in training sessions. Rather than a one-time training tool, 25 Sales Strategies and Activities is a useful and practical guide your employees will refer to over and over again. It’s packed with a wealth of insight, tips and guidance for motivating sales people to:
Binder - 176 pages
 Most of us are less skilled at handling conflict than we should be. Although studies show that a negotiating behavior is usually the best response to a conflict situation, negotiation is a difficult endeavor-one that requires considerable skill and thought. The normal negotiating behavior, as typically practiced in business and social contexts, does not generally produce high levels of satisfaction for either participant. The Dealing with Conflict Instrument (DWCI) will help change this by encouraging conflicting parties to shift to a more collaborative style in order to find and pursue shared interests, creating a win/win outcome. The Dealing with Conflict Instrument presents five conflict-handling styles. The five styles; accommodate, avoid, compromise, compete, and collaborate, encompass all the effective ways of dealing with conflict. By completing the Dealing with Conflict Instrument-Self, participants will learn about their own natural style tendencies, while the information gathered from the DWCI 360-Degree Feedback set will give them insight into how they are perceived by others when resolving conflicts. The combined results of these assessments indicate which styles of conflict resolution need the most improvement. Participants will explore the characteristics of each conflict-handling style which will help them develop greater style flexibility. In order to decide which style is best in a given situation, they will learn to dissect situations, using Conflict Situation Analysis. DWCI is a significant improvement over conventional conflict assessments. It shortens usage time, produces clearer and more user-friendly results, and includes helpful support material. DWCI is compatible with most existing training programs and is the easiest way to update assessment materials.
 This user-friendly package contains the most innovative methods, procedures, suggestions, and materials available to help you identify competencies and create models, individual competency assessments, and individual development planning. Developed by two experts with 50+ years of combined experience, this kit is packed with step-by-step tips and guidelines to simplify and speed up the competency-creation process. Everything you need to know to succeed is here—how to win management support, conduct briefing presentations, do’s and don’ts, best practices, and so much more. Key Highlights
Bonus!
Format: Three-Ring Binder In 50 Activities for Collaborative Management, you’ll find an array of dynamic and engaging exercises to help you explore what makes collaborative management work, its potential benefits and how to experience them in your organization. Each exercise highlights a specific aspect of collaboration, such as:
With each exercise, you’ll get everything you need to bring it to life—including a purpose, description, time to allot, presentation tips and debriefing statement.
 It’s amazing how often Mom’s advice fits right into the business world. Leadership Lessons from Mom was written to encapsulate just some of the many leadership lessons learned from our mothers so you can use them to be successful in business and life. These 21 valuable lessons will help you know just what to say and how you should handle virtually any situation. They are timeless, universal and can be easily applied to your everyday work life. For example:
Each lesson is covered in a separate section and includes an inspirational summary statement and leadership tips, such as:
 This book was written to help leaders use some of the valuable lessons learned from winning teams to help your team become more successful. These 30 lessons remind leaders that a tradition of winning alone won’t make them successful. You have to continue a tradition of winning every day, whether you are a professional football team or any other type of organization. The lessons focus on such topics as: UL> Each lesson is covered in a separate section and includes an inspirational summary statement and thought-provoking leadership questions, such as:
 The traditional role of the call center is a thing of the past. Being an effective “coach” is fast becoming the most valuable asset you can offer your employees, call center and organization. This interactive training guide is designed for those responsible for the ultimate success of the call center. It is packed with tips and strategies that will help you do your job better and continuously coach your CSR’s to improve their skills and the level of service they provide. The book is organized into five parts that drill down to the supervisor’s role:
Within each section are learning points – 89 in all. Use these tips, exercises, multiple choice quizzes and other tools to become more effective at giving the support and guidance your employees need from you to perform their jobs in the best way possible. In just minutes, you’ll gain insight and tips that will enable you to change from telling employees what to do to and ensuring the work gets done to coaching employees to reach their greatest potential. For example, you’ll learn how to build trust, recognize CSR’s, make yourself clear, give feedback, create synergy, become a role model, deal with upset CSR’s – and many more skills that will have a huge impact on your CSR’s and how satisfied customers are with the service your call center provides.
Training Objectives
Select role-plays to develop skills in each of the five main interview types:
Time Guidelines
 Need the keys to conflict around your office? Well, here they are! Unlocking Conflict! offers fast-paced, entertaining tools to handle conflict, from positive reinforcement of tried-and-true methods to new ideas for helping solve conflict issues in the workplace. Anyway you look at it, Unlocking Conflict! is your master key to workplace harmony! Key Learning Points
Includes: 3 minute DVD or VHS Video
 This Training Manual explains how to use The Ethical Type Indicator with The Seminar on Ethical Reasoning - an experiential workshop in which participants discover, examine and explore their ethical values and inner ethical constitution. Conduct a two-hour, half-day or full-day module in your organization Program Includes:
About the Author Louie V. Larimer, is the founder and president of Focused Strategies, Inc., a management consulting firm that helps CEOs develop and implement profitable business strategies. He holds a bachelors degree in psychology, masters degree in business administration, and a juris doctorate. Mr. Larimer has taught graduate level courses in management, organizational development, ethics, law, conflict resolution, and negotiations.
 In today’s business climate, simply having an ethics policy in place isn’t enough. You must continually keep ethics up front and center to avoid the ethical violations—and erosion of confidence—seen in corporate America today. This book contains 15 easy-to-use activities that can be used individually or as a whole to reinforce your company’s ethics and values. And inspire employees to recommit to responsible business behavior.
 Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities. There’s no need for a special training facility, no huge costs involved, or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserve—excellent service. Areas covered include:
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