Activites, Games & Simulations

This title is divided into five sections. Each section has ten exercises designed to stimulate discussion and promote inquiry regarding business ethics. The activities focus on Leadership, Corporate Citizenship, Salesmanship, Management, and Teamwork. Contributing to this collection is a range of trainers from a wide variety of disciplines and locations, including Europe, India, Canada, and a broad cross-section of the United States.

Training Objectives

• Increase ethics awareness among managers, teams and sales personnel
• Help develop values and guidelines
• Provide training activities to support organizational ethics policies
• Provide activities for practice in ethical decision-making

Training Methods

• Icebreakers
• Assessments
• Role plays
• Games

Time Guidelines: 50 activities vary in length from 15 minutes to 60 minutes.

• 50 Activities for Promoting Ethics within the Organization $149.99 [Add to Cart]

Activity Manual by Roy Bailey

Activities cover

• Understanding stress
• Types of stress
• Stress and performance
• Sources of stress
• Managing stress

Training Objectives

• Identify the various forms of stress
• Decide which types of people may be susceptible to stress
• Examine the different sources of stress and the impact on people and their performance
• Examine the kinds of coping strategies that individuals and groups use and how these strategies affect performance

Managers and supervisors will sharpen their analytical and decision-making skills with this new collection of fully reproducible case studies. Based on actual, real-life situations, these exercises prepare supervisors and team leaders for the challenging problems they face in today's complex workplace.

Each case study includes

• Summary of the case
• Discussion questions which evoke thought and analysis
• Suggested solutions to the problems presented

• Improve participant's listening skills
• Empower employees to negotiate
• solutions fairly
• Provide opportunities for participants to practice new skills in a supportive environment
• Illustrate the skills needed to respond productively to complex issues

• Performance appraisal
• Managing effectively
• Sexual harassment/discrimination
• Managing disruptive employees
• Coaching/counseling employees
• Hiring the right person

400 page 3 ring binder

• 50 Case Studies For Management and Supervisory Training $149.99 [Add to Cart]

Packaged Training Program: Integrated Curriculum

Today's organizations are utilizing teams more and more to meet customer demands and stay competitive in a changing marketplace. Team members must understand their increasing roles in the team process and actively work to support each other to maximize effectiveness and meet organizational expectations. HighINVOLVEMENT Teamwork provides managers, supervisors, team leaders, and team members with the practical skills needed to be successful within their teams. In this comprehensive five-unit program, participants develop the fundamental interpersonal skills that are the foundation of high performance teamwork.

Skill-Based Program Content

Unit 1: Engage With Understanding

• Recognizing teamwork foundations
• Understanding team member communication styles
• Creating strategies for building team communication

Unit 2: Share Constructive Feedback

• Tuning in to communications cues
• Planning and delivering feedback
• Handling feedback effectively

Unit 3: Participate Actively In Meetings

• Planning for productive meetings
• Conducting meetings effectively
• Evaluating meeting success

Unit 4: Resolve For Consensus

• Choosing conflict-resolution strategies
• Accepting team diversity
• Applying team decision-making techniques

Unit 5: Solve Team Problems

• Implementing a six-step problem-solving model
• Applying problem-solving tools and methods
• Applying a problem-solving model

Facilitator Kit: The High Involvement Teamwork Kit; (HIT) Facilitator Kit includes materials listed below and must be purchased to order Participant Kits:

• Facilitator Guide
• Implementation Guide
• Quick-Start Guide
• PowerPoint Presentation*
• Online Tools
• Travel Tote
• Participant Kit (See below)

1 Participant Kit: Participant materials required to support the training program are available. Each High Involvement Teamwork Kit; (HIT) Participant Kit includes materials listed below:

• Participant Workbook
• Participant Tools on CD-ROM
• Guidebooks: Coaching Through Effective Feedback; Success Through Teamwork; Meetings That Work!; Step-By-Step Problem Solving; Team Decision-Making Techniques
• Tools on Diskette
• Pocket Reference Cards
• Pre-Work Package
• DISC Assessment
• Team Member Skills Assessment
• Certificate of Completion

Facilitator Start-Up Package: The Continuous Process Improvement (CPI) includes one Facilitator Kit and ten Participant Kits.

Program Length: 3 Days/Flexible Training Options

Emotional Intelligence refers to the complex mix of social and interpersonal behaviors that incorporate intuition, character, integrity, motivation, communication ability, and relationship skills. Use this assessment to diagnose these social skills.

You’ll learn about 4 primary emotional intelligence styles:

• Conceptual
• Reflective
• Organized
• Empathic

All people have the ability to use these 4 styles. The objective is understanding these 4 styles in order to use the most appropriate style in the right situation. This instrument will help you determine the degree of balance you display in your emotional intelligence. This new awareness can be used to enhance individual flexibility by increasing the repertoire of emotional responses available. Managers, trainers, consultants, and professionals from all walks of life will benefit personally and professionally from improving their emotional intelligence.

The assessment booklet includes coaching suggestions on how to use each style most effectively. Tips are behavioral making measurable improvement attainable for all individuals.

• Emotional Intelligence Profile Facilitator Kit $59.95 [Add to Cart]
• Emotional Intelligence Profile (pack of 5 assessments) $49.00 [Add to Cart]

Make your teaching and their learning fun, fast-paced and functional. This toolkit of 500 tips and techniques is designed for trainers at all levels of experience who enjoy experimenting, discovering and evolving.

500 Creative Classroom Techniques for Teachers and Trainers covers all the important basic, including how to:

• Have participants introduce themselves
• Test for understanding
• Add humor
• Give feedback
• Use questions
• Use quotations
• Have groups report
• Get through printed material
• Appoint group leaders

You’ll also get creative ways to deal with reluctant learners, make subject matter relevant, encourage participant-learning after the course has ended, develop study habits, make take-home assignments relevant and more.

Each of the book’s 20 chapters contains an overview. Within the activities is a wide variety of tips, suggestions, options, cautions, FYI tidbits and recommendations. Use the brainteasers scattered throughout the book to assess the brainpower in the room, when the class needs a mental break, after lunch to get juices flowing again or whenever you have odd minutes to fill.

• 500 Creative Classroom Techniques for Teachers and Trainers $149.00 [Add to Cart]

Here’s a great way for your leaders to gather feedback from sources all around them and learn to work better with their supervisor, peers, and direct reports. 360-degree feedback using SLTI provides the leader and the direct report with a powerful platform to review their supervisor/direct report relationship. How and why the leader has used a specific approach or strategy can be examined, as well as the direct reports perception of the approach or strategy being used.

Few techniques have greater potential to initiate positive behavior change than 360-degree feedback with SLTI. Following discussion of the leader¹s feedback, there is a natural segue into clarifying roles and responsibilities, as well as a review of performance.

• Strategic Leadership Type Indicator - Facilitator's Manual Kit $495.00 [Add to Cart]
• Strategic Leader's Self Assessment - Package of 5 $149.99 [Add to Cart]

25 Sales Strategies and Activities is a unique training and development tool designed to teach sales professionals how and when to use a variety of proven sales strategies.

A diagnostic sales strategy matrix shows how much each strategy emphasizes both relationship and performance. A relationship performance index further classifies the strategies as highest, higher, moderate, lower, lowest.

Each strategy comes with an activity that clears up any question about how the strategy should be implemented. Each activity includes fully reproducible exhibits which can be used as exercises and handouts in training sessions.

Rather than a one-time training tool, 25 Sales Strategies and Activities is a useful and practical guide your employees will refer to over and over again. It’s packed with a wealth of insight, tips and guidance for motivating sales people to:

• Know the customer
• Create buying habits
• Adapt to change
• Empower customers
• Create the need
• Sell the sizzle
• Understand the customer’s perspective
• Sell service
• And much more

Binder - 176 pages

• 25 Sales Strategies and Activities $149.99 [Add to Cart]

Most of us are less skilled at handling conflict than we should be. Although studies show that a negotiating behavior is usually the best response to a conflict situation, negotiation is a difficult endeavor-one that requires considerable skill and thought. The normal negotiating behavior, as typically practiced in business and social contexts, does not generally produce high levels of satisfaction for either participant. The Dealing with Conflict Instrument (DWCI) will help change this by encouraging conflicting parties to shift to a more collaborative style in order to find and pursue shared interests, creating a win/win outcome.

The Dealing with Conflict Instrument presents five conflict-handling styles. The five styles; accommodate, avoid, compromise, compete, and collaborate, encompass all the effective ways of dealing with conflict.

By completing the Dealing with Conflict Instrument-Self, participants will learn about their own natural style tendencies, while the information gathered from the DWCI 360-Degree Feedback set will give them insight into how they are perceived by others when resolving conflicts. The combined results of these assessments indicate which styles of conflict resolution need the most improvement.

Participants will explore the characteristics of each conflict-handling style which will help them develop greater style flexibility. In order to decide which style is best in a given situation, they will learn to dissect situations, using Conflict Situation Analysis.

DWCI is a significant improvement over conventional conflict assessments. It shortens usage time, produces clearer and more user-friendly results, and includes helpful support material. DWCI is compatible with most existing training programs and is the easiest way to update assessment materials.

• Dealing with Conflict 360- 5 Pack $149.99 [Add to Cart]
• Dealing with Conflict Instrument- 5 Pack $49.95 [Add to Cart]
• Dealing with Conflict Leaders Guide Kit $149.99 [Add to Cart]
• Dealing With Conflict Participant Coursebook $24.95 [Add to Cart]

This user-friendly package contains the most innovative methods, procedures, suggestions, and materials available to help you identify competencies and create models, individual competency assessments, and individual development planning.

Developed by two experts with 50+ years of combined experience, this kit is packed with step-by-step tips and guidelines to simplify and speed up the competency-creation process. Everything you need to know to succeed is here—how to win management support, conduct briefing presentations, do’s and don’ts, best practices, and so much more. Key Highlights

• Gaining organization support for competency identification
• White paper for management stating basic principles and concepts, and an Action Planning Form to help you structure group thinking about the issues
• Creating competency models step-by-step Introduction to competency identification and modeling techniques, steps for researching competencies and developing a model, planning and managing checklist, worksheets, activities, product samples, and other hands-on tools
• Using a competency-based multi-rater assessment system
• A discussion of the basics of competency-based multi-rater assessments and a management-briefing package to inform leaders on the principles, practices, and opportunities of using competency assessment
• Helping individuals build their competencies: individual and managerial contract development
• Detailed explanation of key issues and concepts to help you align competency assessment results with individual development initiatives, an executive-briefing package and an employee-briefing package on individual development planning, both with overhead masters, handouts, and other materials.

Bonus!
CD-ROM with reproducible materials to ensure the success of your competency initiative!

• The Competency Toolkit $399.99 [Add to Cart]

Format: Three-Ring Binder

In 50 Activities for Collaborative Management, you’ll find an array of dynamic and engaging exercises to help you explore what makes collaborative management work, its potential benefits and how to experience them in your organization.

Each exercise highlights a specific aspect of collaboration, such as:

• Thinking collaboratively
• Ten collaboration myths
• Finding collaborative common ground
• Playing collaborative roles
• Finding collaborative opportunities
• Talent tapping
• Erroneous collaborative assumptions
• Reaching collaborative consensus

With each exercise, you’ll get everything you need to bring it to life—including a purpose, description, time to allot, presentation tips and debriefing statement.

• 50 Activities for Collaborative Management $149.99 [Add to Cart]

It’s amazing how often Mom’s advice fits right into the business world. Leadership Lessons from Mom was written to encapsulate just some of the many leadership lessons learned from our mothers so you can use them to be successful in business and life.

These 21 valuable lessons will help you know just what to say and how you should handle virtually any situation. They are timeless, universal and can be easily applied to your everyday work life. For example:

• eating your vegetables (taking care of your health)
• tucking in your shirt (paying attention to your image in the workplace)
• don’t be late for dinner (getting to work on time, keeping appointments, meeting deadlines)
• be polite (showing common courtesy to others)
• mind your manners (following the culture and customs of your organization)
• watch your mouth (avoiding the use of foul language)

Each lesson is covered in a separate section and includes an inspirational summary statement and leadership tips, such as:

• serve as a mediator between employees having conflicts with one another
• floor areas should not be used to store books, papers and notebooks
• help employees learn to make the best use of their time through time management tools and training resources
• encourage employees to find better ways to perform their jobs

• Leadership Lessons From Mom - 5 Pack $149.99 [Add to Cart]

This book was written to help leaders use some of the valuable lessons learned from winning teams to help your team become more successful. These 30 lessons remind leaders that a tradition of winning alone won’t make them successful. You have to continue a tradition of winning every day, whether you are a professional football team or any other type of organization. The lessons focus on such topics as:

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The traditional role of the call center is a thing of the past. Being an effective “coach” is fast becoming the most valuable asset you can offer your employees, call center and organization.

This interactive training guide is designed for those responsible for the ultimate success of the call center. It is packed with tips and strategies that will help you do your job better and continuously coach your CSR’s to improve their skills and the level of service they provide.

The book is organized into five parts that drill down to the supervisor’s role:

• The changing role of the supervisor
• Motivating others
• Creating effective communications
• Helping CSR's work together as a team
• Resolving conflicts between CSR’s

Within each section are learning points – 89 in all. Use these tips, exercises, multiple choice quizzes and other tools to become more effective at giving the support and guidance your employees need from you to perform their jobs in the best way possible.

In just minutes, you’ll gain insight and tips that will enable you to change from telling employees what to do to and ensuring the work gets done to coaching employees to reach their greatest potential.

For example, you’ll learn how to build trust, recognize CSR’s, make yourself clear, give feedback, create synergy, become a role model, deal with upset CSR’s – and many more skills that will have a huge impact on your CSR’s and how satisfied customers are with the service your call center provides. 

• Learning Points: 89 Activities and Actions for Coaching Call Center CSR's $69.99 [Add to Cart]

Training Objectives

• Provide opportunities for individuals to try out new skills without cost to either the organization or the individual
• Provide training in areas that can only be developed by practice
• Obtain feedback from observers to aid personal development
• Enable participants to test their skills in a variety of real-life situations
• Enable participants to practice in a risk-free environment

Select role-plays to develop skills in each of the five main interview types:

• Selection
• Discipline
• Appraisal
• Separation
• Counseling

Time Guidelines

• Each role play takes between 11/2 and 2 hours.

• 25 Role Plays for Interview Training - (3 ring binder) $99.99 [Add to Cart]