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Activites, Games & Exercises

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101 Games for Trainers Package

101 classroom-tested games, exercizes, and activities that add spark and energy to your training sessions. PLUS 101 more games that will engage participants and bring weary participants back to life. Every trainer runs into that situation where participants hit the wall. These games and activities will splash excitement back into your audience and reenergize your training.

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WorkPlay: 36 Indoor/Outdoor Actvities for Leadership, Team Building, and Problem Solving

Have you noticed how employees get engaged faster and learn better when the training process is fun? Now, with this facilitator-friendly handbook, you can inject play you’re your training to accomplish a variety of learning objectives and make learning fun and memorable.

Work/Play contains 36 varied and versatile activities that cover a wide range of training themes and can be conducted indoors and outdoors. Some activities are play in the sense of games of joy and physical exercise. Others are play in the sense of games like chess.

These activities are ideal for training focused on team building, group problem solving, leadership, communication, decision making, creativity and a multitude of other critical topics.

You can quickly find just the right game – when you need it – because the collection is organized into three easy-reference parts:

    • Icebreakers, energizers and closing activities
    • Scenario-based activities
    • General activities for multiple objectives

Each activity contains all the step-by-step directions you need to conduct the experience – including directions and reproducible handouts. You’ll find activities for groups as small as 5 and as large as 200 or more.

The titles reflect how creative the activities are, ranging from Beam Us Down, Scotty! to Leap Frog to Belly High. Most of the activities are either brand new or have been uniquely adapted. So they are fresh and you won’t find them being used anywhere else.

Dr. Consalvo is the director of a consulting firm that specializes in training trainers and taking humor seriously in the workplace. He has pioneered research into the role of humor in management problem-solving groups.

322 Pages

  • WorkPlay: 36 Indoor/Outdoor Actvities for Leadership, Team Building, and Problem Solving $169.99 [Add to Cart]
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All New Tricks For Trainers

57 tricks, brainteasers, and puzzlers, designed to amaze your training audience and hold their attention. Filled with openings and energizers to energize the audience and lay a foundation for improved retention of new material. If your goal is to become expert at delivering interesting and memorable training presentations then you must have a copy of All New Tricks for Trainers.

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Simulations for Assessment, Training, and Development

This manual contains four sets of job simulation exercises, each comprising a number of activities that can be run in sequence or as stand-alone sessions. The simulations can be used for assessment centers or for training. For assessment purposes, there are two optional competence frameworks: managerial and professional.

 

Each activity works as follows:

 

1)   Participants are required to analyze information about the situation and prepare to support a specific, allocated project at a meeting;

2)   Then, working as teams, the participants share information, choose one of the projects, and select project team members;

3)   The teams are given more information so they can prepare a project plan, including a cash flow forecast;

4)    Finally, each team is expected to manage the project remotely, dealing with various problems that arise as the simulation unfolds.

 

The simulations are “coded” for certain types:

 

1)   Recommendation—Meetings where participants have conflicting aims

2)   Contingency—Activities where interruptions must be handled

3)   Planning—Activities where participants must prepare plans

4)   Combined—Recommendations, Planning, and Contingency activities being run in sequence

  • Simulations for Assessment, Training, and Development $169.99 [Add to Cart]
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A Compendium of Icebreakers, Energizers & Introductions

Best-Seller!

Activity Manual

Select from 75 quick exercises to break down barriers, increase motivation, and provide the best possible start to your training program. Compiled by a team of five trainers with a wide variety of experience, the games represent a rich mixture of styles and an extensive range of approaches. There is an index of activities by objective to help you choose the most appropriate activity for your application and fully reproducible participant materials are included to save you hours of preparation time.

Training Objectives

 

  • Break the ice
  • Liven-up sluggish sessions
  • Motivate participants
  • Switch attention
  • Prepare participants for the training at hand

Selected Contents

 

  • Active Relaxation
  • Anagrams
  • Blind Balloon Relay
  • Ego Ideal
  • House and Garden
  • I'm Somebody Else

 

  • A Compendium of Icebreakers, Energizers & Introductions $149.99 [Add to Cart]
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Team Workout: 50 Interactive Activities

Best-Seller!

"Team Workout: 50 Interactive Activities provides a wealth of team activities that are both engaging and insightful. Be sure to add it to your list of favorite resources." Lorraine L. Ukens, Teaming With Success; author of All Together Now! and Energize Your Audience

Two of the world's leading team building facilitators bring you their best icebreakers, assessments, games, and exercises in a user friendly format. Team Workout is for facilitators, team leaders, trainers, and managers who want all the necessary materials and a step-by-step protocol for fast and easy implementation of effective team development. It's all here, the goals, time required, room set-up, materials, and detailed instructions to ensure a no-fault experience. There are even debriefing questions to facilitate the transfer of learning back to the workplace.

Selected Contents

  • Customer Delight: A data collection tool
  • E-Handles: A closer for a mature team
  • Respect: A feedback tool
  • Virtual Brainstorming: Problem solving for a geographically dispersed team
  • Characteristics of an effective work team
  • Creating a team mission
  • Forming new teams
  • Improving team meetings
  • Virtual brainstorming: problem solving for a geographically dispersed team

 

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50 Activities for Conflict Resolution

This collection introduces the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity.

Part One includes 25 interactive group learning activities to explore conflict and provide practice in skills that help to resolve it. Part Two consists of 25 individualized exercises and assessments that are ideal for pre-work prior to group training sessions, or they can be distributed to participants for their own self-development.

Includes: 300 Page Activity Manual

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The Fast Facilitator - Book/Binder

Increase your understanding of facilitation and learn interventions and exercises you can use with others. This resource manual provides managers, trainers and consultants a format based on the core skills facilitators need to develop as well as the issues they will face at work.

The Fast Facilitator shows the difference facilitation skills can make in helping people learn, be more self-aware, be more flexible in their thinking and behavior and build their self-confidence.

The manual is organized into three parts covering a huge amount of groundwork: Essential facilitation, group and team facilitation and creative facilitation.

Topics include what is facilitation, the qualities of a facilitator, planning and structuring, understanding roles in teams, when and how to intervene, working with diversity and defense patterns. Key issues covered range from attentiveness and culture to emotional expression, openness and feedback.

Each of the 30 chapters is divided into four areas:

  • The theory behind the topic to help you make sense of the activity and the issues you are facing
  • Activities, games and exercises you can use with groups to build skills
  • Coaching advice for working one-on-one
  • Ideas and resource for self-development including traps to consider and difficulties you might encounter as a facilitator

Use this manual when you need support in dealing with a specific issue at work or when developing your professional skills. It is full of principles and practices that will enable you to get the best out of people.

Pages - 202

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50 Activities for Achieving Excellent Customer Service w/CD

Activity Manual by Roy Bailey

Activities cover

  • Understanding stress
  • Types of stress
  • Stress and performance
  • Sources of stress
  • Managing stress

Training Objectives

  • Identify the various forms of stress
  • Decide which types of people may be susceptible to stress
  • Examine the different sources of stress and the impact on people and their performance
  • Examine the kinds of coping strategies that individuals and groups use and how these strategies affect performance
  • 50 Activities for Achieving Excellent Customer Service w/CD $159.99 [Add to Cart]
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50+ Activities to Teach Negotiation

Best-Seller!

This book contains a variety of fully reproducible exercises to teach and reinforce the skills necessary to be a successful negotiator. Each Activity includes a detailed description of the exercise, the steps to follow, additional resources and lecture notes for the trainer.

Training Objectives

 

  • Evaluate participant's current negotiation skills
  • Demonstrate behaviors characteristics of successful negotiators
  • Find creative new ways to approach problems
  • Assess how participants deal with conflict
  • Explore boundary role concept and its implications

Activities Cover

 

  • Planning negotiation
  • Creative thinking
  • Negotiating styles
  • Assertiveness
  • Questioning Techniques
  • Handling difficult people
  • Sales negotiation
  • Training Method

Exercises

 

  • Self-scoring surveys
  • Negotiation transcripts
  • Case studies

 

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Training House Reproducible Games and Simulations

Hands-on experience is the name of the game with this unique spectrum of learning opportunities!

This diverse collection of reproducible games and simulations makes learning a fun and participative way for employees to gain experience in the key concepts and skills essential to their success in the workplace. It is an ideal resource for trainers looking for a creative way to instill new ideas and skills, but who do not have the time to develop a new game on their own. This valuable assortment of 18 unique training games is ready-to-use and includes clear objectives, detailed instructor guidelines and reproducible materials for participants.

Games and Simulations Cover

 

  • Time Management
  • Communication
  • Leadership Skills
  • Presentation Skills
  • Team Building
  • Goal Setting
  • Problem Solving
  • Decision Making

 

  • Training House Reproducible Games and Simulations $199.99 [Add to Cart]
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Quick Wits

This compendium of activities will add real value to your training by taking critical thinking skills out of the box and into the workplace. Learners will sharpen their critical thinking skills and develop a thought process that are creative, accurate, and assumption-free.

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Great Games for Trainers

Customer Favorite!

Add new life to your training programs! Here's a collection of 75 games that will reinvigorate any training session. There is something here for every trainer and every training situation - from light-hearted energizers to thought-provoking closure activi ties. The games are based on current trends in the world of training, so they're sure to be a relevant accompaniment to your current training programs on team building, diversity issues, leadership, change, and more!

Training Methods

  • Attention switchers
  • Case studies
  • Energizers
  • Questionnaires
  • Introductions
  • Evaluations
  • Icebreakers

Topics Include

  • Equal opportunities
  • Stress management
  • Group processes
  • Leadership
  • Team building
  • Creativity
  • Corporate ethics
  • Assertiveness

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Card Games for Developing Teams

This versatile team development tool consists of a series of games for developing team effectiveness. The playing cards represent behavioral characteristics of effective teams and are designed to stimulate thinking and discussion.

The cards are divided into four sections of thirteen cards each. Each section covers an essential area of team development and is indicated on each card by an icon in the upper right-hand corner. The four areas of team development are: unity, communication, support, and performance.

Card Games for Developing Teams includes discussion games, card sorting and assessment games, acting and artistic games, as well as games involving the implementation of behaviors for team effectiveness. A learning objective is given for each game and activity along with a short summary and the approximate time needed. The simplest and most effective way to use the cards is for group discussion games and activities.

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50 Activities for Administrative, Secretarial, and Support Staff

One of the few resources that addresses the unique needs of support professionals

By Elizabeth Sansom and Christine Newton

This manual of activities is written for support staff – the unsung heroes and heroines of organizations who often are the ones for whom there is no training budget. Or who can not be spared from their work to spend time in training.

The book presents a wide range of activities and handouts to help teach and apply the most critical competences for administrative, secretarial and support professionals. Titles include: Delivering Bad News, Getting My Point Across, Proud to Be Part of the Team and Getting Organized.

It’s all here... the activity description, target group, objectives, number of participants, time, materials, important notes for the trainer, method and optional elements. Included is an activity time checklist – so you can choose from exercises that can be completed in 60 minutes, 60-90 minutes and two hours.

The 50 activities are conveniently organized into 10 areas:

• Orientation
• Motivation and Empowerment
• Caring for Our Customers
• Face-to-Face Communication
• Telephone Skills
• Written Communication
• Time Management
• Managing Small Projects
• Meetings
• Presentation Skills

This training can be carried out in short sessions and in-house by supervisors or managers who are not officially trainers. The exercises all actively involve the participants and –because they are fun – have much more impact.

With 50 Training Activities for Administrative, Secretarial and Support Staff, you can motivate your staff, encourage them to achieve the best possible standards and enable them to grow in their constantly evolving jobs.

$159.99 [Add to Cart]

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Customer Service Excellence - Facilitator Kit

Excellent customer service begins with excellent communication. You build strong customer relationships by understanding the subtle things that make your customers respond positively (i.e., plenty of detail or a glossy overview). This powerful program explores the essence of customer service effective communication. The DISC learning assessment is used to provide insights into communication styles and to offer new opportunities for strengthening customer relationships. Upon completion, participants will be able to identify their own primary communication style and gain insight into their customers styles recognizing potential areas of interpersonal conflict and successfully tailoring their approach to alleviate concerns and meet the needs of their customers.

Facilitation Kit

The easy-to-use Customer Service Excellence Facilitator Kit includes materials listed below and must be purchased to order Participant Kits:

  • Facilitator Guide
  • PowerPoint Presentation
  • Online Tools
  • Participant Kit (See below)

Participant Kit Participant materials required to support the training program are user-friendly with information and tools that can be put into practice immediately. Each Customer Service Excellence Participant Kit includes:

  • 1 Participant Guidebook

  • Customer Service Excellence - Facilitator Kit $349.00 [Add to Cart]
  • Customer Service Excellence - Participant Kit $59.99 [Add to Cart]
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The Strategic Leadership Game

If you're looking for an innovative and fun way to teach managers about the difference structure and support make in employee performance, it's time to play The Strategic Leadership Game. A full toolbox of ideas to help managers experience how leaders manage task performance.

The game consists of two rounds:

Game A simulates a typical task assignment. Participants are delegated a task with clear output criteria, but without any useful support or structure. They'll experience first-hand the performance pressure, anxiety and failure employees feel when assignments are handed over to them without appropriate instruction or feedback.

Game B also simulates a routine assignment. But participants are placed in pairs, one as manager and one as employee. The manager is responsible for supporting the employee's efforts. They'll discover how the appropriate type of leadership makes tasks easier to do and instills a sense of accomplishment.

Key Benefits

  • You hire people for jobs, but you manage their performanceof tasks.
  • Effective managerial leadership is making sure people perform the right tasks well.
  • It takes ongoing effort to manage peoples performance.

Includes: Tangram puzzle pieces, Leader's Guide, Work Orders Pad, Coaching Cards Pad, Master Solution Sheets (set of 5) and CD-ROM with slide/handout masters.

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50 Activities for Diversity Training

Best-Seller!

The 50 activities in this resource book has been tested with hundreds of participants to ensure their appropriateness and effectiveness for a variety of diversity training needs. Employees at all levels will be stimulated by interactively learning about cultural and gender differences and mastering new skills for communicating more effectively in our diverse workplaces.

Activities Cover

  • Diversity icebreakers
  • Change
  • Communication
  • Conflict resolution
  • Gender at work
  • Culture and career transitions

Training Objectives

  • Illustrate how cultural differences may impact behavior
  • Increase awareness of the impact of culture in the workplace
  • Demonstrate skills for managing a culturally diverse work force
  • Address issues of gender in the workplace

Training Methods

  • Ice breakers
  • Participative exercises
  • Role-plays
  • Mini case studies

Includes: 300 Pages, 3-Ring Binder

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Compendium of Icebreakers Volume 2 Connections: 125 Activities for Faultless Training - Binder/Book

Are you maximizing every opportunity to connect with participants before, during and after training? This is the key to optimizing the learning experience of every individual – and the focus of these 125 tested and proven-effective activities for trainers.

The activities are grouped under five critical points of contact trainers have with participants:

  • Making Contact Before the Workshop includes activities a trainer can do after the participants are identified or selected.
  • Saying Hello at the Beginning of the Workshop presents activities for introducing the trainer, clarifying objectives and expectations, helping participants get better acquainted and leading warm-up activities
  • Making Transitions Within the Workshop offers activities for building on what participants have learned from the workshop and one another.
  • Saying Goodbye at the End of the Workshop focuses on activities that help participants review what has been learned, develop a plan of action, celebrate and receive awards.
  • Following Up After the Workshop includes strategies for reinforcing what participants have learned and ensuring continuous learning.

Based on the principles of accelerated and adult learning, the activities have sound objectives. But they are also fun. Some utilize all the senses. Many get participants on their feet and moving around. Others encourage participants to reveal what they already know and apply what they learn.

The activities are formatted for easy use with clearly marked objectives, best occasion to use them, group size, estimated time equipment and supplies needed and materials. Many of the activities have ready-to-use handouts.

  • Compendium of Icebreakers Volume 2 Connections: 125 Activities for Faultless Training - Binder/Book $129.99 [Add to Cart]
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Grand Canyon Adventures

Three new simulations! Now there are six realistic adventure simulations in all! Set in America's most popular scenic wonder!

Take participants on an unforgettable learning adventure! Set in the Grand Canyon, these stimulating group activities provide an adventurous backdrop for enthusiastic participant involvement and memorable skill building.

Use Grand Canyon Adventures for active learning in:

  • Creativity and Problem Solving
  • Collaboration
  • Teamwork
  • Leadership
  • Conflict Resolution
  • Consultation

More than the usual consensus-building activities
The creative design of the participant scenario booklets gives these learning activities a distinct advantage over other consensus-building simulations by supporting participants throughout the activity with helpful techniques and key learning points.

Six related activities provide new training flexibility
The Grand Canyon Adventures package includes three interrelated activities on problem solving, collaboration, and consensus decision making, which makes the program extremely flexible. Use all six activities with your entire team, or split up your group to focus on individualized skill development with a single activity.

Inspiring DVD gets participants involved
Start your session with The River Song, an 18-minute video which sets the scene for the simulations. It is an all-original, breathtaking video tour of the sites within the Grand Canyon where the simulations take place. It will motivate and focus participants on the activities, and ensure high-impact learning.

Stranded in Grand Canyon
A Creative Problem-Solving Adventure: In this activity, set on the Colorado River, the group must find its way out of the canyon using the problem-solving method provided. 1 “2 hours. (additional copies/ 5 pack $29.95 / Code SIGC)

Incident at Elves Chasm: Action Plan
Consensus and Consultation In this simulation, set on the Colorado River, a crisis has occurred and the group must build consensus and create a plan of action. 1 to 2 hours. (additional copies/ 5 pack $29.95 / Code IECAP)

Incident at Elves Chasm: Priority Setting
Consensus and Consultation In this simulation, a crisis has occurred and you as an individual and then with the group practice prioritizing. 1 “2 hours. (additional copies/ 5 pack $29.95 / Code IECPS)

Hiking Out of Lava Falls
A Creative Problem-Solving Adventure This activity, based on an actual event and set on canyon trails, gives team members practice in using a proven problem-solving model to accomplish their survival mission. 1 '2 hours. (additional copies/ 5 pack $29.95 Code GCHO)

Up Deer Creek without a Boatman
Collaboration Designed for two leaders or two teams, this exercise provides experience in working together and resolving conflict. Participants will assess their own effectiveness based on three measures of collaboration. 1 “2 hours. (additional copies/ 5 pack $29.95 / Code GCDC)

Overboard in the Roaring River
The Confluence of Crisis and Management This crisis management simulation, set on the Colorado River, gives groups practice in building consensus and action planning. 1 “2 hours. (additional copies/ 5 pack $29.95 / Code GCRR)

Grand Canyon Complete Package Includes:

  • 10 copies of Hiking Out of Lava Falls simulation
  • 10 copies of Up Deer Creek simulation
  • 10 copies of Overboard in the Roaring River simulation
  • 10 copies of Incident at Elves Chasm: Action Plan simulation
  • 10 copies of Incident at Elves Chasm: Priority Setting simulation
  • 10 copies of Stranded in Grand Canyon simulation
  • Scenic 18-minute full color video, The River Song
  • Comprehensive Leaders Guide which includes detailed debriefing suggestions, instructions for leading adventure simulations, and valuable tips on involving and motivating participants.

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Thomas Kilmann Conflict Mode Instrument (10 Pck)

By Kenneth Thomas and Ralph Kilmann

The Thomas-Kilmann Conflict Mode Instrument (TKI) is the number-one best-selling instrument for conflict resolution. This easy-to-use, self-scoring exercise is fast and powerful. Participants select responses from 30 statement pairs to discover which of five conflict handling styles is their preferred "mode". Interpretation and feedback materials help clients learn about the most appropriate uses for each mode and how to increase their comfort level with their less-used modes.

Its simple-to-use format and easy-to-understand content have made it the centerpiece of training programs over a wide variety of applications.

This Self-Assessment:

  • Shows one how to use different conflict-handling styles during disagreements between co-workers, communication breakdowns, and power struggles
  • Provides a pragmatic approach to conflict resolution
  • Helps to initiate safe and productive dialogue about conflict resolution
  • Demonstrates how honest differences of opinion on substantive issues can set the stage for a larger, more comprehensive solution than originally imagined

  • Conflict Workshop Facilitator's Guide $199.99 [Add to Cart]
  • Thomas Kilmann Conflict Mode Instrument (10 Pck) $149.00 [Add to Cart]
50 Activities for Sales Training

Best-Seller!

Novice and experienced salespeople alike will benefit from these activities which focus on strengthening essential selling skills. The ready-to-use activities offer practice in closing a sale, developing new business, resolving customer objections, managing sales relationships, and more.

Program Includes: A 3-Ring Binder, 300 pages, trainer's notes, feedback instruments, exercises and simulations.

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50 Activities for Team Building (Volume 2)

Best-Seller!

Create high performance teams with these collections of fully reproducible activities. All the activities employ the principle of "learning by doing" to ensure that the skills the participants learn can be applied to real work situations.

Volume 2 offers 50 additional activities for team development and provides practice on cooperation, balancing roles, and defining team objectives and goals.

These activities are ideal for team leaders who are looking for creative activities to energize their teams but do not have the time to develop them. All of the activities are ready-to-use and are fully reproducible; with little effort you can implement them into an existing training program. Each volume comes with detailed trainer's notes, clearly stated objectives, and a quick reference index to the activities.

Training Objectives, Volume 2

 

  • Encourage continuous team improvement
  • Develop a mutual support network
  • Create balanced team roles

 

  • 50 Activities for Team Building (Volume 2) $159.99 [Add to Cart]
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Session Builders Series 100: 60 Exercises for Management & Supervisory Training

Session Builders Series 100 covers over 20 of the most important management and supervisory skills, from active listening to time management.With more than 200 exercise options and variations you will always have a choice of realistic, easy-to-use designs that will add “something extra” to your training programs.

Each Session Builder exercise is short, simple to run and debrief. The exercises are provided in a completely detailed manner, so that there are no surprises for the end-user at any point in the training process.

You can use Session Builders to:

• Build skills • Illustrate concepts

• Stimulate discussion • Promote on-the-job application

• Reinforce learning • Create a supportive learning climate

Session Builders exercises are flexible, as well: you can use them to help design your own management/supervisory training or as a supplement to your existing program.

  • Session Builders Series 100: 60 Exercises for Management & Supervisory Training $279.99 [Add to Cart]
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50 Activities for Developing Counseling Skills in Managers

Roy Bailey /2003

Comes complete with learning objectives, facilitator guidance, and reproducible materials.

Training Objectives:

  • Enable managers to concentrate on the personal views, feelings, and opinions of their staff
  • Encourage person-centered rather than role-centered management
  • Improve interpersonal skills
  • Ensure that organizational goals are achieve

Activities

Provide complete coverage of the four stages of counseling:

  • Rapport and relationship building
  • Challenging problems
  • Problem exploration and understanding
  • Taking action

Format: 296 Pages / 3-ring binder

  • 50 Activities for Developing Counseling Skills in Managers $159.99 [Add to Cart]
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50 Case Studies For Management and Supervisory Training

Managers and supervisors will sharpen their analytical and decision-making skills with this new collection of fully reproducible case studies. Based on actual, real-life situations, these exercises prepare supervisors and team leaders for the challenging problems they face in today's complex workplace.

Each case study includes

  • Summary of the case
  • Discussion questions which evoke thought and analysis
  • Suggested solutions to the problems presented
Training Objectives
  • Improve participant's listening skills
  • Empower employees to negotiate
  • solutions fairly
  • Provide opportunities for participants to practice new skills in a supportive environment
  • Illustrate the skills needed to respond productively to complex issues
Activities Cover
  • Performance appraisal
  • Managing effectively
  • Sexual harassment/discrimination
  • Managing disruptive employees
  • Coaching/counseling employees
  • Hiring the right person

400 page 3 ring binder

  • 50 Case Studies For Management and Supervisory Training $159.99 [Add to Cart]
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50 Activities for Developing People Skills

David Couper , Jacqueline Stewart / 2003

Training Objectives

  • Improve interpersonal skills
  • Enhance management performance
  • Create effective teams
  • Improve communication within your organization

Activities

Select activities to build training that examines all the key people skills your managers need. These skills include:

  • Assertiveness
  • Presentation
  • Counseling
  • Teamwork
  • Verbal communication
  • Listening
  • Nonverbal communication

Time Guidelines

  • 14 activities take less than 30 minutes
  • 27 activities take between 30 minutes and 1 hour
  • 11 activities take between 1 and 2 hours

Format: 3-ring binder

  • 50 Activities for Developing People Skills $159.99 [Add to Cart]
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New Sales Game Workshop

The New Sales Game is a highly interactive, one-day, facilitated program that uses presentations, group discussion, games, and activities to help sales representatives better understand their customers and develop strategies to become more effective solution providers. Participants will evaluate where they are, and where they need to be through a creative Customer Focus Tool and an easy-to-implement Action Plan. The training concludes with an entertaining group game to drive home key points.

Participants will learn how to:

  • Focus on the real needs and perceptions of their customers
  • Proactively become solution providers
  • Determine your company's value-added services

The complete training package includes:
A comprehensive Leader's Guide, one participant booklet, one Customer Focus Tool, sixteen overhead transparency masters, game board and playing materials.

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50 Activities for Self-Development

Comes complete with learning objectives, facilitator guidance, and reproducible materials.

Activities cover

  • Observation skills
  • Influencing others
  • Group problem solving
  • Reducing stress
  • Personal motivation
  • Responding to new challenges

Training Objectives

  • Identify areas needing particular attention
  • Determine a complete personal development plan
  • Remove blockages to personal success
  • Develop effective managers

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Safety Puzzles for the Hospitality Industry

Who said learning can't be fun?

Use this book to reduce accidents, save lives and money, improve morale and productivity – all benefits of a solid safety program. Whether its crossword puzzles, word searches, or shared pairs, you can learn about safety and have fun doing it.

Enliven your safety program while reinforcing solid safety principles. Safety Puzzles for the Hospitality Industry has the information you’re looking for in an easy to use format.

You will find over 50 puzzles, word scrambles, and other games there is sure to be a game that fits the needs of everyone - from the new employee to the master craftsman.

When you complete the games, you will learn some of the specific Hospitality Industry requirements that will enable you to be in compliance with regulations. Plus, there are "safety nuggets" that pin-point the critical issues of each safety topic.

Whether you complete this book cover-to-cover or select sections to assist you in your safety training programs or meetings, you will find this book to be a learning tool like no other.

  • Safety Puzzles for the Hospitality Industry $49.99 [Add to Cart]