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 Gender Issues The only way we can get other people to change, since we cannot control their behavior, is to change our own behavior. In order to do this, we need to 'speak' gender differences." -- Dr. Pat Heim Based on a real-life case study, the purpose of CHANGING THE RULES is to help viewers move from understanding to solving gender communication problems by identifying the invisible rules men and women play by, and providing a model for choosing effective strategies for most successful communication between genders in the workplace. This is the problem-solving follow-up to the POWER DEAD-EVEN RULE and INVISIBLE RULES: MEN, WOMEN AND TEAMS. Length: 36 minutes
This four-part series uses dramatizations, workforce interviews, and discussions with experts to provide a broad-based look at diversity from a wide range of perspectives. This is perhaps the most comprehensive training available on this subject. The Diversity Training Series includes the following video modules: Module I: On the Threshold of Change. Module II: Gender and Sexual Orientation Workplace Issues. Module III: Race, Ethnicity, Language and Religion Workplace Issues. Module IV: Age and Physical Ability Workplace Issues. Participants will learn about racial, ethnic, cultural, gender, and religious concerns, physical ability, age, and language attitudes, legal, EEO and ADA issues and more.
Online Streamed Video Training Option Includes:
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How often have you heard someone say, "I'd like to get rid of conflict in my life?" According to management consultant, author, and dynamic lecturer, Dr. Pat Heim, the day we're rid of conflict is the day we die. Conflict, like death and taxes, is something we can bank on throughout our lives. "But one of the great ironies about conflict," says Dr. Heim, "is that conflict is a central component for developing team cohesion in the workplace." The art of conflict management on the job and in all interpersonal relationships is the subject of Conflict: The Rules of Engagement. Dr. Heim takes viewers through proven strategies which neutralize some conflicts straight out, or simplify complex conflicts into manageable ones. The end result is a more productive and respectful organization. Joining THE POWER DEAD-EVEN RULE AND OTHER GENDER DIFFERENCES IN THE WORKPLACE, and INVISIBLE RULES: MEN, OMEN & TEAMS, CONFLICT: THE RULES OF ENGAGEMENT is the third program in the best-selling Pat Heim library Program length: 41 minutes
"Successful organizations of the future are going to have leaders, are going to have team members who understand the rules of both cultures." -- Dr. Pat Heim According to Dr. Pat Heim in this customer-requested sequel to THE POWER DEAD-EVEN RULE, men and women grow up in different cultures, learning different lessons about what it means to be a leader and what it means to be a team player. The hitch is that the rules of these cultures are typically invisible and these invisible rules are the cause of many misunderstandings as men and women work together on teams. In her thoughtful and lively presentation, Dr. Heim sorts out some of these INVISIBLE RULES. Among her insights: -- Men and women have radically different ideas of what it means to be a team player. -- Our meeting behaviors are different. For men, the meeting often doesn't happen in the meeting and women may not know this. -- Women often use disclaimers, hedges, and tag questions in their linquistic behavior which can backfire when talking to men. -- Our non-verbal communication is different. For example, when women nod it means "I hear you," while men nod in agreement. These differences are not right or wrong but they can result in confusion and conflict. By making these INVISIBLE RULES visible, Dr. Heim provides the basis or better understanding, communication and teamwork. Available on DVD and VHS, length 34 minutes
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Employers who solely focus on sexual harassment prevention leave themselves and their diverse workers at risk for other serious behaviors that lead to conflict and liability. This important EEO/diversity program/workshop teaches employees, managers and resource personnel how to resolve all forms of harassment and other disrespectful behaviors such as male bashing and horseplay before they negatively impact on morale and productivity. This integrated visual and print curriculum's four separately available instructional units provide meaningful learning in one to six-hour skill-based sessions. The employee workshops two modules teach everyone how to recognize, confront, resolve and prevent harassing and disrespectful behaviors based on appearance, gender, sex, race, religion, age, ethnicity, national origin and sexual orientation. The managerial workshops first module provides in-depth training in receiving/responding to complaints and preventing even subtle retaliation. Participants gain hands-on practice by working through a realistic sexual harassment complaint compounded by the victims past participation and a religious harassment counter-charge. A second independent module teaches managers and resource staff to heal damaged relationships by conducting separate dispute resolution meetings for the involved parties and impacted coworkers. The user-friendly facilitator's kit includes a comprehensive facilitator's manual and a trainer video and booklet with advice on administering assessment instruments, facilitating large group activities and dealing with hostile participants. Note: A fee is charged for each person trained with any of this workshops print or video components. It includes rights to buy or duplicate participant materials. Harassing someone because of their sex, race, ethnicity, religion, weight, sexual orientation, age, etc., can result in substantial liability and/or workplace conflict for employers and employees. Respect vs. Harassment is a new training system that shows all employees how to prevent and resolve harassment situations and provides managers with special skills to effectively manage harassment complaints, rebuild productive work relationships and create respectful workplaces. This program is the latest from Stephen F. Anderson, the creator of Intent vs. Impact and Myths vs. Facts, two of the most popular sexual harassment prevention programs ever created. Respect vs. Harassment is designed to:
Scenarios illustrated include:
Purchase Options: Available as a complete set ($3,995.00) or you may purchase each program separately ($995.00 ea.)
 How to Recognize & Eliminate Disrespectful Behavior Harassment, whether direct or indirect, takes many forms. Innuendos, slurs, mimicking, jokes, leering, intimidation, touching, gesturing, threats, rumors, and the list goes on. Unfortunately, forms of harassment are taking place every day within most organizations. And, unless disrespectful behavior is recognized and appropriate action taken, it will continue and lead to low morale, poor productivity, and turnover. After viewing this program and participating in the interactive discussion, participants will:
This is an interactive learning session that will take between 45 minutes and one hour if used as designed. A variety of situations are presented as acted-out scenes. Each scene has a number which appears in the lower right corner. Scenes center around situations regarding:
The Presenter's Guide gives directions for introducing the video and for each interactive segment. Includes: Presenter's Guide Length: 17 minutes in 3 viewing segments
 This program is also available for online training. See details below. Request a free online preview! Through a series of short dramatizations this unique series explores the rules and techniques that distinguish a Dialogue from other forms of communication, such as debate or negotiation. The series examines how we can surface the often unspoken assumptions, in ourselves and in others, that can stand in the way of effective organizational communication. In so doing we build mutual trust and respect. Each program in the series can stand alone and may be licensed separately. There are volume discounts if you license the entire series or multiple copies of any program. Program Contents: Communicating in a Diverse World. Overview. What is dialogue - contrasting debate and dialogue. Initiating Dialogue - how to do it, where to do it. The skills of Dialogue - Suspension (of judgment, decision making and status); Listening (with empathy, for understanding, showing you care); Discovery (uncovering and sharing hidden assumptions in yourself and others). Includes a dramatization of how Dialogue helps us communicate across job functions, helping improve relations between people at different levels within the organization as well as between different departments or areas of expertise. (25 minutes) Dialogue for Cultural Understanding. We apply the skills of dialogue outlined in Program 1 to challenges faced in culturally diverse work environments. We see a dramatization that demonstrates how dialogue can be used to open communication, uncover hidden assumptions, break down stereotypes and facilitate more productive relationships. (24 minutes) Dialogue between Genders. A dramatized dialogue shows us how the skills we learned in Program 1 can be used to overcome misunderstandings, break down gender stereotypes and improve communications between men and women at work. (21 minutes) Dialogue among Generations. We demonstrate how the skills of dialogue can be used to bridge the personal and professional style differences that exist between employees of different ages. We uncover how divergent personal and world views common to people of different generations can lead to misunderstandings and distrust and how dialogue can help overcome age barriers and build more productive workplace relationships. (24 minutes) Program includes: A comprehensive facilitation guide, reproducible handouts and PowerPoint slides for classroom presentation.
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This program is also available for online training. See details below. Request a free online preview! This is part II of a four-part of the Diversity Series that uses dramatizations, workforce interviews, and discussions with experts to provide a broad-based look at diversity from a wide range of perspectives. This is perhaps the most comprehensive training available on this subject. In this video your audience confronts stereotypical definitions of gays, lesbians, men and women. Real people share their values, perspectives and workplace experiences relating to gender and sexual orientation. Includes 20 minute video or DVD, reproducible leader's guide and participant workbook. Streamed Online Video Training Optional: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. Online Training Option: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
 Men and women live in different cultures. As a result they have different rules regarding what is considered "appropriate" adult behavior. Unfortunately, neither gender is aware of these disparate norms and rules and often misread what is being communicated. Consequently, what seems natural to one gender culture can seem mysterious and baffling to the other. The differences are not right or wrong but they can result in confusion and conflict. By making these Invisible Rules visible, Dr. Heim provides the basis for better understanding, communication and teamwork. Duration: (33 min)
 The art of conflict management on the job in all interpersonal relationships is the subject of Conflict: The Rules of Engagement. Dr. Heim takes viewers through proven strategies which neutralize some conflicts straight out, or simplify complex conflicts into manageable ones. The end result is a more productive and respectful organization. Duration: (41 min)
 Women can be best friends or worst enemies. Free Online Preview Drs. Heim and Murphy help viewers improve working relations based on lessons The Golden Triangle and the Power Dead-Even Rule teach. Duration: 34 minutes
Men and women live in different cultures. As a result they have different rules regarding what is considered "appropriate" adult behavior. Unfortunately neither gender is aware of these disparate norms and rules and often misread what is being communicated. Women may see men as belligerent and insensitive. Men often see women as over-emotional. What they don't understand is that both men and women are doing what works in their own culture. Unfortunately, the same behavior can backfire across culture. Consequently, what seems natural to one gender culture can seem mysterious and baffling to the other. In her thoughtful and lively presentation Dr. Heim will explain some of the different rules of the male and female cultures and help viewers understand and learn to improve workplace communication between men and women instead of placing the blame on either gender. Duration: (43 min)
 Race Discrimination Audio Conference and CD - Credits: This program has been approved for 1.5 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org. The use of this seal is not an endorsement by HRCI of the quality of the program. It means that this program has met HRCI’s criteria to be pre-approved for recertification. Description: Race discrimination is the #1 type of claim filed with the U.S. Equal Employment Opportunity Commission (EEOC) - more than a third of the agency’s entire caseload in recent years. And, the stakes for employers keep getting higher. EEOC broke records in 2008 with the dollar amounts of its race discrimination settlements with employers. In 2009, the experts say, you’ll face even greater risks from race-related claims and lawsuits. Recent surveys show that 3 in 10 Americans have admitted feelings of racial prejudice, and they’re bringing those feelings into your workplace. The souring economy may encourage even more disgruntled workers to file claims seeking financial settlements. Plus, employment lawyers have recently identified new types of race bias claims that trip up even savvy employers - from lawsuits that combine racial and gender discrimination allegations to accusations that you didn’t hire certain workers due to the content of their video resumes. Join us for this important audio conference on February 20, as our expert speakers explain the do's and don’ts of recognizing and preventing race bias in your workplace. They’ll discuss not only the legal issues and risks involved in race discrimination claims, but also the practical ways you can train your supervisors and your frontline workers to stamp out these problems before they mushroom into lawsuits. You’ll also have the chance to submit the race bias questions that have been troubling you directly to our experts – anonymously, if you wish.
Speaker(s): Dennis A. Davis, Ph.D., serves as director of client training for the nationwide employment law firm Ogletree, Deakins, Nash, Smoak & Stewart, PC. He is a nationally recognized expert in the areas of conflict resolution in the workplace, cultural diversity, professional interaction, sexual harassment, and violence in the workplace. An accomplished speaker and author on HR issues, Davis has developed numerous tools for managers such as the Behavioral Risk Management Program (an aid to help organizations reduce the risk and exposure of inappropriate behavior in the workplace). He has conducted extensive behavioral risk management trainings to share effective communication techniques, behavior modification, and employee motivation for private companies, government agencies, and university personnel. Davis earned his doctoral degree in psychology from the United States International University. Joseph L. Beachboard, Esq., is a partner at the Los Angeles office of law firm Ogletree, Deakins, Nash, Smoak & Stewart, PC. A longtime employment and labor relations attorney, he speaks regularly before human resource, personnel, and employer groups on cutting-edge employment law topics. He is a founding member and the executive director of the Management Employment Law Roundtable, a nationwide, invitation-only organization of management, labor, and employment attorneys. He earned his law degree at Vanderbilt University School of Law.
 This program is also available for online training -- See details below. Customer service interactions can be complex under the best of conditions. Add issues of language, race, gender, religion, age or disability into the mix, and we often find otherwise competent employees acting in ways ranging from mildly inappropriate to inexcusably rude. The customer demographics for most organizations are changing in such a way as to increase the diversity of the populations we serve. This makes it imperative that we improve our customer service training so as to prepare employees to meet the challenges this diversity can present. Simple platitudes about the customer being "number one" or providing "first class service" are not enough. We must work on the values and skills employees need to meet or exceed the expectations of ALL their customers. The 5 Values of GREAT Customer Service presents a values-based training approach to meeting this challenge. The program component, when taken together with the exercises and activities in the facilitation guide, offers a comprehensive approach to developing customer service relationships built on a foundation of respect. By viewing the program and working through the support materials, participants will...
Program Includes: A 24 minute DVD or VHS, Facilitator's Guide and reproducable handouts. Online Training Option: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
 Men and women buy differently. This video uncovers the secrets of targeting your sales strategy to be equally successful with men and women. How to build relationships, when to chat versus when to get down to business, even how and where you stand when selling to a woman or a man, can make or break a sale. If you will learn to target your sales strategies with gender differences in mind, you will forge more collaborative relationships with your customers and increase your sales performance. Duration: 30 minutes
 As you know, it's extremely important to recognize the various forms of harassment and train all employees to prevent them in your organization. In addition to sexual harassment, there are liability issues associated with harassment based on race, color, national origin, religion, gender, disability, age and other characteristics protected by law. Harassment can take the form of jokes, negative stereotyping, hostile acts or simple thoughtless comments but the ultimate outcome is the same: emotional stress, low employee morale, reduced productivity, and even costly litigation. The training package covers:
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 Produced - 2007 This program is also available for online training - learn more! Defining diversity and understanding how to navigate through a diverse workforce are two very different things. It is one thing to understand what diversity is, but it's another to hire and manage the human complexities of a diverse workforce. In talking about diversity, we not only focus on the visible examples such as race, age, gender, and national origin, but also on not-so-visible examples such as personality style, style of interaction, lifestyle situations, education, work function, etc. It is the identification, acceptance and understanding of those differences and similarities that allow individuals to become aware of and fully use their talents and abilities to make unique contributions to workgroups and organizations. Whether your organization already started a diversity initiative or you're just beginning to look at the effect diversity has on your productivity, this program is designed to give your organization a chance to discuss some real issues affecting your workforce. By the end of this program, participants will be able to:
Program includes: 16 minute DVD, Facilitator's Guide and PowerPoint Presentation.
 Best-Seller! The 50 activities in this resource book has been tested with hundreds of participants to ensure their appropriateness and effectiveness for a variety of diversity training needs. Employees at all levels will be stimulated by interactively learning about cultural and gender differences and mastering new skills for communicating more effectively in our diverse workplaces.
Training Objectives
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Includes: 300 Pages, 3-Ring Binder
This program is also available for online training. See details below. Request a free online preview! This is module I of the Diversity Series that uses dramatizations, workforce interviews, and discussions with experts to provide a broad-based look at diversity from a wide range of perspectives. This is perhaps the most comprehensive training available on this subject. In this overview, you begin by exploring the broad definitions of human diversity: age, race, ethnicity, culture, gender, sexual orientation, marital status, physical status, economic class, education, religion, political ideology and more. Viewers learn how to manage the fear and bias that can be caused by these generalizations. Includes: A 20 minute DVD or video, reproducible leader's guide and participant guide. Online Training Option: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
Request a free online preview! Through a series of short dramatizations this unique series explores the rules and techniques that distinguish a Dialogue from other forms of communication, such as debate or negotiation. The series examines how we can surface the often unspoken assumptions, in ourselves and in others, that can stand in the way of effective organizational communication. In so doing we build mutual trust and respect. Each program in the series can stand alone and may be licensed separately. There are volume discounts if you license the entire series or multiple copies of any program. Program Contents: Communicating in a Diverse World. Overview. What is dialogue - contrasting debate and dialogue. Initiating Dialogue - how to do it, where to do it. The skills of Dialogue - Suspension (of judgment, decision making and status); Listening (with empathy, for understanding, showing you care); Discovery (uncovering and sharing hidden assumptions in yourself and others). Includes a dramatization of how Dialogue helps us communicate across job functions, helping improve relations between people at different levels within the organization as well as between different departments or areas of expertise. (25 minutes) Dialogue for Cultural Understanding. We apply the skills of dialogue outlined in Program 1 to challenges faced in culturally diverse work environments. We see a dramatization that demonstrates how dialogue can be used to open communication, uncover hidden assumptions, break down stereotypes and facilitate more productive relationships. (24 minutes) Dialogue between Genders. A dramatized dialogue shows us how the skills we learned in Program 1 can be used to overcome misunderstandings, break down gender stereotypes and improve communications between men and women at work. (21 minutes) Dialogue among Generations. We demonstrate how the skills of dialogue can be used to bridge the personal and professional style differences that exist between employees of different ages. We uncover how divergent personal and world views common to people of different generations can lead to misunderstandings and distrust and how dialogue can help overcome age barriers and build more productive workplace relationships. (24 minutes)
Online Streamed Video Training Option Includes:
Online Training Pricing:
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