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 Government Employee TrainingGet free ground shipping on orders of $299.99 or more. (Continental U.S only)  Customer Favorite! Meeting the challenges of a rapidly changing and increasingly diverse world is more important than ever. This animated, award-winning video featuring Perry the peacock and his exotic feathered friends illustrates employee empowerment, effective communication and team building skills within the context of diversity. Insightful and inspiring. Key Learning Points:
Includes: A 10 minute video or DVD and leader's guide.
Online Training Option:
 Best-Seller! This course is also available for online training, see details below. In this age of corporate scandals and lack of accountability, management expert Dr. Jerry B. Harvey's parable about a family trip to Abilene offers a timeless, compelling lesson on reading the road signs and knowing when you're headed toward Abilene. This classic training program has helped thousands of organizations increase profits and productivity. This completely updated second edition offers a fresh, new look and a faster, more engaging pace. The program includes additional exercises for a flexible design to help viewers learn:
Program Includes: A VHS or DVD with Second Edition and First Edition of The Abilene Paradox, Leader's Guide, PowerPoint presentation on CD-ROM, 10 Participant Workbooks, 10 Reminder Cards, 10 skip-the-trip post-it notepads, poster.
Online Training Option:
This course is also available for online training, see details below. A comprehensive training program for new and seasoned supervisors alike, After All, You're the Supervisor! provides an array of tools for use in your training sessions and as follow-up to help keep your training fresh. After All, You're the Supervisor! holds the key to effective supervision, teaching the nine components of supervisory success:
Program Includes: A 20 minute VHS or DVD, Leader's Guide, Pre-training Assessment Tool, 10 Participant Workbooks, 10 Participant CD-ROMs with Follow-up Activity, PowerPoint Presentation on CD-ROM and 10 Pocket Reminder Cards. Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 Good hiring decisions are crucial to the success of your business, and effective interviews are an essential element in making good hiring decisions. Properly conducted interviews identify the kinds of employees you want and need for your organization, helping to develop a diverse and productive workforce. This new Click 'n Train PowerPoint® presentation will help train supervisors and managers on how to conduct successful and effective interviews. Interviewing Skills for Supervisors includes:
 Teams can be an extremely effective way to capitalize on the energy and creativity of a group of employees and make the best use of their diverse skills, knowledge, backgrounds, and approaches to work. Properly conceived and supervised, teams can boost productivity, increase motivation and job satisfaction among employees, and enhance creativity. This new Click 'n Train PowerPoint® presentation will help train your supervisors on the skills they need to successfully operate as team members and be able to effectively lead and oversee teams. Teambuilding for Supervisors includes:
 From the Global Senario Series As businesses increasingly outsource operations across the globe, it's essential that you train your people how to work across technology with other cultures. To survive in business today, you need to master the often overlooked but potentially damaging impact of ancient culture on 21st century communications. Ideal for team building exercises, Building the Virtual Team: Communication Across Cultural Diversity observes a group leader and the problems she faces in virtual team management as she struggles to lead her managers in Asia, India, Africa and Latin America. Benefits of this training program include:
Designed to stimulate lively discussion and effective learning, this easy-to-use yet highly effective team building training video is based on expert articles on starting a virtual team and communication. This cutting-edge dramatization will enable you to get maximum virtual team benefit, and is ideal for team building exercises on modern technology and communicating in business. Program includes: 18 minute DVD, PDF script, exercises and role plays.
 Help Others Achieve Optimal Success Coaching is more than correcting undesired behavior. It provides managers and supervisors with an opportunity to affirm, communicate, problem solve, and effectively sell the need for change. Coaching For Peak Employee Performance enables participants to monitor and diagnose performance improvement needs and prepare for and give feedback to employees using a proven, four-step Feedback Planner. Skill-Based Program Content
Program Length: Half Day
Facilitator Kit:
Participant Kit:
 This course is also available for online training, see details below.
Communicating Non-Defensively shows five essential skills that promote a productive work environment. Viewers gain a clear understanding of why all people are naturally defensive, as well as learn the symptoms and consequences of inappropriate defensiveness. This video shows that we all must be responsible for how we deliver AND receive messages. Communicating Non-Defensively shows how to disengage from a defensive position, how to empathize and disarm a defensive person, how to inquire and focus on the issues, how to disclose ones own needs and goals non-defensively, and how to depersonalize the issues. Participants will learn to:
Program Contents: A 19 minute VHS or DVD, Leader's Guide, sample Participant's Workbook.
Online Training Option:
 Packaged Training Program: Integrated Curriculum Don't be fooled by the myth that just because a process worked well in the past that theres no need to improve it. Needs and demands are constantly changing and so must the methods for meeting them. This comprehensive program takes a systematic approach to Continuous Process Improvement (CPI), incorporating customer feedback and fact-based decision making, to ensure that process performance improvement efforts maximize key business result areas and competitiveness. Skill-Based Program Content Intro: CPI Concepts And Methodology
Unit 1: Selecting A Process To Improve
Unit 2: Analyzing A Process
Unit 3: Measuring Process Performance
Unit 4: Improving A Process
Unit 5: Evaluating Improvement Efforts
Facilitator Kit: The Continuous Process Improvement (CPI) Facilitator Kit includes materials listed below and must be purchased to order Participant Kits:
Participant Kit: Participant materials required to support the training program are available. Each Continuous Process Improvement (CPI) Participant Kit includes materials listed below:
Facilitator Start-Up Package: The Continuous Process Improvement (CPI) includes one Facilitator Kit and ten Participant Kits. Program Length: 3 Days/Flexible Training Options
 A 5 Video or DVD Program Library Set The Covey Leadership Library consists of the following video programs: I Know Just What You Mean! - This workshop explores the difference between listening with the intent to respond and listening with the intent to understand. It underscores the vital importance of diagnosing needs before prescribing solutions and demonstrates why much-hyped "active listening techniques" may actually contribute to miscommunication. (Length: 20 minutes) Leading By Example - Powerful, principle-centered video learning workshop that illustrates the difference a mentor and coach can make. Through the dramatic story of Anne Sullivan and Helen Keller, this case study enables leaders to identify ways in which they can be more effective models, how they can set lasting examples, and how they can bring out the best in others. (Length: 20 minutes) Mauritius - In this documentary, participants learn guiding principles designed to turn individual viewpoints into lasting organizational cohesiveness. Mauritius offers timeless insights designed to create an environment where people subordinate "mine" to "ours", and "now" to "the future", by recognizing the power of diversity. (20 minutes) Max and Max - This program is designed to increase leaders' awareness of the waste of human potential within organizations, and to help create a culture that fosters independent initiative, creativity, and resourcefulness. (20 minutes) Tearing Down Walls - This program uses the Berlin Wall as a metaphor for the barriers that exist between individuals, teams, departments, or even between an organization and its customers. Help people eliminate miscommunication, distrust, and stereotyping to improve performance and productivity in the workplace. (20 minutes) Program Contents: 5 Program DVDs or Video set and 5 Participant Guides for each title.
From the Global Scenario Series As our world becomes increasingly interconnected, people increasingly encounter problems when communicating with people from other cultures. This can lead to problems ranging from employee frustration and decreased efficiency, to losing billion dollar deals. The Cross-Cultural Communication training video is a lively, engaging dramatization in which you'll observe a manager floundering as she tries to understand her employees and their culture, as she fails to understand the manager role in communication and diversity. Her employees only make matters worse by concealing important information, without the proper communication skills for a multicultural organization. Benefits of the Cross-Cultural Communication training dvd include:
One of our most popular training progams, the Cross-Cultural Communication training video is an easy-to-use yet highly effective tool that will empower your employees to develop communication skills for a multicultural organization, read nonverbal business communication, get accurate information, and more. Includes business communication exercises.
Program includes: 12 minute DVD, PDF script, exercises and role plays.
From the Global Senario Seires As our world becomes increasingly global, people are increasingly likely to work with people from other cultures. It's up to you to provide the proper training essential for intercultural effectiveness. In the Cultural Awareness training program, you'll discover what happens when an American manager collides with his Muslim counterpart. Find out how poor communication leads to bad feelings and damaged relationships. This powerful dramatization will help your employees gain the essential skills for avoiding costly cultural conflicts, and for respect and cultural awareness in business places. Benefits of this training program include:
Program includes: 10 minute DVD, PDF script, exercises and role plays.
 This course is also available for online training, see details below. As the competition for qualified employees gets tougher and tougher, what alternatives does an organization have when positions open up? They can spend a lot of money recruiting and hiring. They can settle for workers with inadequate skills. Or, as this video shows, they can avoid turnover in the first place and retain the productive workers they already have. This program shows that supervisors, managers and team leaders play a crucial role in this process and demonstrates three of the most important tactics a manager can take to retain workers. Viewers will learn how to:
Program Contents: A 20 minute VHS or DVD, Leader's Guide
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
This program is also available for online training. See details below. Through a series of short dramatizations this unique series explores the rules and techniques that distinguish a Dialogue from other forms of communication, such as debate or negotiation. The series examines how we can surface the often unspoken assumptions, in ourselves and in others, that can stand in the way of effective organizational communication. In so doing we build mutual trust and respect. Each program in the series can stand alone and may be licensed separately. There are volume discounts if you license the entire series or multiple copies of any program. Program Contents: Communicating in a Diverse World. Overview. What is dialogue - contrasting debate and dialogue. Initiating Dialogue - how to do it, where to do it. The skills of Dialogue - Suspension (of judgment, decision making and status); Listening (with empathy, for understanding, showing you care); Discovery (uncovering and sharing hidden assumptions in yourself and others). Includes a dramatization of how Dialogue helps us communicate across job functions, helping improve relations between people at different levels within the organization as well as between different departments or areas of expertise. (25 minutes) Dialogue for Cultural Understanding. We apply the skills of dialogue outlined in Program 1 to challenges faced in culturally diverse work environments. We see a dramatization that demonstrates how dialogue can be used to open communication, uncover hidden assumptions, break down stereotypes and facilitate more productive relationships. (24 minutes) Dialogue between Genders. A dramatized dialogue shows us how the skills we learned in Program 1 can be used to overcome misunderstandings, break down gender stereotypes and improve communications between men and women at work. (21 minutes) Dialogue among Generations. We demonstrate how the skills of dialogue can be used to bridge the personal and professional style differences that exist between employees of different ages. We uncover how divergent personal and world views common to people of different generations can lead to misunderstandings and distrust and how dialogue can help overcome age barriers and build more productive workplace relationships. (24 minutes) Program includes: A comprehensive facilitation guide, reproducible handouts and PowerPoint slides for classroom presentation. Online Training Option: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
Online Training Pricing:
 In the corporate world, success is only restrained by one's perceptions. If one thinks she can't do it, then she certainly won't succeed. This program is an inspiration to these people, to those who let limitations get in the way of their success. They’ll come face-to-face with and be spurred by some of the greatest personal triumphs of our time – the touching stories of individuals who have surmounted the odds and pushed the envelope of success.
Length: 12 minutes
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