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Government Employee Training This course is also available for online training, see details below.
This highly motivational program takes you behind the scenes at Midway Field in Minnesota, where fun is encouraged daily. Visit a workplace where a costumed pig tosses out the balls, "ushertainers" serenade you in the stands and games are always sold out. See firsthand just how much fun, when combined with commitment, relates to organizational success and personal satisfaction. Sure, a day at the ballpark might sound like a good time. But when it's your job, it can mean a fifteen-hour day of hard work, whether you're cleaning the bleachers, keeping the books or taking care of customers. How do they do it? For the people who work here, fun is an attitude. An experience. It's why everyone from head groundskeeper to the president and co-owner is passionate about coming to work. Having fun on the job makes these employees more creative, more productive, and ultimately more satisfied. They don't take themselves too seriously. They treat each other with respect. And they make every day an event. Key concepts in the video can bring this mindset to any workplace:
Program includes: VHS or DVD, Leader's Guide, PowerPoint Presentation on CD-ROM with film transcript, 10 Participant Workbooks, 10 Reminder Cards. Bonus extended-cut DVD version of show included with either video format.
Online Streamed Video Training Option:
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 To be successful in today's increasingly diverse workplace, you need to train your employees on effective communication in the cultural workforce. Intercultural Communication is a complete training program to help your people avoid misunderstandings and communicate more effectively with other cultures. Benefits: With this expert training program, you'll get the answers to these essential issues and many more:
Program includes: 40 minute DVD and PDF leader's guide download
 Human Resource Executive Top 10 Training Product for 2002 Packaged Training Program Integrated Curriculum When an organization's people meet their performance targets, the organization succeeds. This collective success is directly related to how well managers help their people focus their energies and achieve significant results. Our comprehensive, highly-interactive HighPERFORMANCE Management (HPM) program shows managers, supervisors, and team leaders how to align individual employee efforts with organizational goals, measures of success, and objectives; clarify roles, responsibilities, and expectations; and redirect and/or reinforce behavior to support employee growth and performance. Following our proven Performance Management Cycle which seamlessly integrates all aspects of Planning, Coaching, and Evaluating participants learn how to develop and link Performance Plans and scorecards, prepare and give constructive feedback, and effectively evaluate employee performance. Skill-Based Program Content Unit 1: Planning Successful Employee Performance
Unit 2: Coaching For Peak Employee Performance
Unit 3: Evaluating Employee Performance
Facilitator Kit: The HighPERFORMANCE Management™ Facilitator Kit includes materials listed below and must be purchased to order Participant Kits:
Participant Kit: Participant materials required to support the training program are available. Each HighPERFORMANCE Management™ Participant Kit includes materials listed below:
Facilitator Start-Up Package: The HighPERFORMANCE Management Kit; includes one Facilitator Kit and ten Participant Kits. Program Length: 2 Days/Flexible Training Options
This program is also available for online training. See details below. Managers, supervisors and team leaders, whether new to their positions or with years of experience, are under pressure to come to grips with the skills needed to lead their organizations into the next century How Leaders Provide Performance Feedback explores the skills needed to support employee development in learning organizations. Topics include:
Online Training Option: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
Online Training Pricing:
 How to Connect in Business...in 90 seconds or less is a fun and motivational training program that will teach your employees how to naturally make a genuine connection with everyone they meet. In business as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression are almost immeasurable. How to Connect in Business...in 90 seconds or less can have a life changing impact on customer relationships and sales success as well as every other personal relationship in your employees' lives. Program Includes: A 16 minute video or DVD, Hardback Book, 10 "Great!" Buttons, 10 Pocket Reminder Cards and 1 52-Page Leader's Guide
 In the end, keeping the good ones comes down to connecting with each member of your team on a regular basis. The great news is that this doesn't cost the company a dime. Keeping the Good Ones is a management and leadership training video that deals with employee retention. It will inspire managers and provide them with practical tools which they can use to keep the good people they already have. Key Learning Points..
Program Includes:
What can leaders do to regain trust? This DVD provides realistic methods for rebuilding trust and reestablishing employee involvement. Today's LEADERSHIP: What's Trust Got To Do With It? tells the story of a team leader who learns that trust is the foundation of leadership. Using three trust building behaviors: openness, credibility and trusting others, he gradually regains the trust and active participation of his work team. Rebuilding trust, as demonstrated in the video, requires time and consistency. As Sid, the video's mentor says, "Trust is like money. It's tough to get and easy to lose." And without trust, leadership is not possible. Includes: Comprehensive 28 page leader's guide with reproducible worksheet.
 This is part of The Covey Leadership Library This powerful, principle-centered video learning workshop illustrates the difference a mentor and coach can make. Through the dramatic story of Anne Sullivan and Helen Keller, this case study enables leaders to identify ways in which they can be more effective models, how they can set lasting examples, and how they can bring out the best in others. Included is an introduction and summarizing insights by Dr. Stephen R. Covey, founder and chairman of the Covey Leadership Center and best-selling author of The 7 Habits of Highly Effective People (also available from CRM Learning). Participants will be provided essential insights for influencing another person, a team, or an entire organization. More than just becoming better managers, participants will be made into better mentors and coaches who can develop the best in other people. Program Contents: A 20 minute VHS or DVD, 5 Participant Guides.
 Turning Passion Into Performance With the emphasis shifting from managing to enabling others, leaders must find ways to help themselves, as well as their employees, learn, develop, and function at ever higher levels. Passion provides the driving force needed to energize careers, improve individual and organizational performance, and strengthen workforce loyalty. In Leading With Passion, leaders discover how to identify and integrate their personal passions and those of their employees with the organization's core passions and Key Profit Areas. Then, through our powerful Performance Scorecard methodology, they learn how to reinforce employee commitment and improve workgroup performance in these and other critical areas using measures. Skill-Based Program Content
Facilitator Kit:
Participant Kit:
 In step by step detail, this exciting video shows how three vastly different organizations have successfully implemented Dr. Wheatley's concepts within their teams. Looking at these diverse organizations, viewers will find many practical applications on how to analyze their own work roles in new and more productive ways. All three organizations focus on three areas - or domains- that have enabled them to become more adaptive and responsive: opening the flow of Information in the work environment; forming Relationships that maximize informational flow and organizational performance; and using their awareness of the organization's Vision or identity to guide, influence, and support organizational decision making and behavior. Participants will learn:
Program Contents: A 23 minute VHS or DVD, Leader's Guide
Produced - 2007 Training managers and supervisors for their role in preventing and correcting harassment situations in the workplace is a critical concern for all employers. Harassment training has become a legally required mandate in some states and many others will soon follow that lead. With potential liabilities growing, it’s important to make sure everyone in a leadership position understands the importance of their actions – and their key part in eliminating harassment from the workplace. Let’s Face It, the realistic and engaging training program that concisely identifies the roles every manager and supervisor must take in:
Synopsis Program includes: A 18 minute DVD or VHS video, an expanded leader's guide with customizable PowerPoint® and 10 employee handbooks.
 Improve your management team with the new Manager's Library. Comprised of 10 DVDs, 10 CD audios, and 10 books, this library will help your managers get the needed jump on the competition. Your cost $999.50! If you were to buy these programs individually the total would be $1,299.50. Buy the complete library and save $300.00! The Manager's Library includes the following titles:
Information about each program may be found under the individual listing on the website.
 Best-Seller! This course is also available for online training, see details below. More Than a Gut Feeling III teaches you to select the most qualified job candidate by applying the ever-popular behavioral approach to interviewing. This method, developed by industrial psychologist Dr. Paul Green, directs you to probe the job applicant for specific examples of their past. The reason is simple: The best predictor of a job applicant's future work behavior is their past work behavior. Viewers of More Than a Gut Feeling III will learn helpful job-related interviewing techniques practiced by so many hiring staffs all over the world. You can refrain from judging an applicant on gut feeling by: asking rapport-building questions; discussing the job; taking notes and explaining why; asking specific, open-ended questions to get specific answers; allowing for silence if necessary; maintaining control; getting contrary evidence and evaluating. This video applies these techniques to the most common interviewing situations and helps you to refrain from judging the candidate on intuition. KEY LEARNING POINTS
Added features and benefits of DVD training include:
Length: 17 minutes Online Training Pricing Option:
 This animated program tackles the tough subject of stereotyping in a delightful way by looking at some different "birds" in the workplace. It makes us do some soul-searching about the casual way we limit ourselves and others through stereotyping. We "pigeon-hole" others when we overlook their unique abilities, talents, personalities, and backgrounds. We do it to ourselves, too - when we impose limits and cheat ourselves of new experiences, challenging opportunities, and the fulfillment of our undeveloped potential. Though animated, this training tool is no flight of fancy. It's a critical component of training in today's changing workplace. Workgroups, committees, and executive teams will benefit from this program, as will any group interested in mobilizing the talents of all its members. PigeonHoled in the Land of Penguins will help team members recognize pigeon-holing, understand its high cost, and learn how to change the pattern. By tapping into the full creativity of everyone on a team, we open ourselves up to significant breakthroughs in innovation, productivity and team effectiveness. Participants will learn:
Program Contents: A 10 minute DVD or VHS and Leader's Guide
 Release - 2006 Positive Discipline teaches a simple, yet highly effective, five step process for correcting negative performance.
The program's vignettes are set in different work environments and feature three different performance issues (including the all too familiar example of an employee who is chronically tardy and frequently absent). Accompanying workshop materials include role-play activities, job aids (such as a conversation planner), and more. Program Contents: A 24 minute DVD or Video, Leader's Guide, PowerPoint Presentation on CD-ROM, 10 Participant Workbooks, 10 copies of the bookPositive Discipline: How to Resolve Performance Problems Quickly...and Permanently, 10 Job-Aid Reference Cards
You can deliver professional, high-impact employee safety training presentations in PowerPoint--even if you've never worked in PowerPoint. This fully equipped program gives you everything you need to train on 25 safety topics. Free quarterly updates.
Feature:
Major topics include:
 Dr. Stephen Covey, founder and chair of the Covey Leadership Center and author of The 7 Habits of Highly Effective People, once again brings us an inspirational set of leadership training programs. The series breaks new ground, shifting the paradigm in ways that will surprise even the most seasoned leader. For instance: A Grander Goal takes a striking look at character, bringing to bear that which is at once the simplest and most complex: love and forgiveness. It's a story of how one man's unselfish character is providing direction for young unemployed men in Uganda. (11 minutes) Journey to Discovery tells the tale of a successful writer at a crossroads, a man questioning his life from a personal and professional perspective. Unable to write, he wanders the streets and finds the character he needs to once again take pen in hand. This heartwarming story (and its surprise ending!) will help your leaders rediscover the passion from which breakthroughs and innovations arise.(14 minutes) A Better Way offers a new approach to the concept of 'win-win.' It's an intriguing look at three South African retailers, each facing unique challenges to one common concern: increasing profitability. They find increased profits - and more - with customers, vendors and employees by simply shifting from an attitude of competition to one of cooperation. (15 minutes) Law of the Harvest provides an enlightening look at the true meaning of 'reaping what you sow.' Viewers meet a potato farmer whose story exemplifies that the technology and quick fixes many of us have come to rely on are no substitute for patience, perseverance and preparation(7 minutes). Throughout this series the lesson is clear: there is plenty in this world for everyone if we work with integrity, respect and cooperation. Each is an excellent stand-alone program; used together, they comprise a comprehensive multi-session training program. program contents:DVD or Video, 4 programs (A Grander Goal, Journey to Discovery, A Better Way and Law of the Harvest), Leader's Guide and Participant's Workbook
This four-part series uses dramatizations, workforce interviews, and discussions with experts to provide a broad-based look at diversity from a wide range of perspectives. This is perhaps the most comprehensive training available on this subject. The Diversity Training Series includes the following video modules: Module I: On the Threshold of Change. Module II: Gender and Sexual Orientation Workplace Issues. Module III: Race, Ethnicity, Language and Religion Workplace Issues. Module IV: Age and Physical Ability Workplace Issues. Participants will learn about racial, ethnic, cultural, gender, and religious concerns, physical ability, age, and language attitudes, legal, EEO and ADA issues and more.
Online Streamed Video Training Option Includes:
Online Training Pricing:
 All time best-selling Coaching programs in the industry. Coaching is all about encouraging, correcting and challenging your team. It's as simple as noticing how your team is performing, and then letting them know you notice. In other words...Coaching is the process of letting people know that what they do matters to you. Realistic role plays covering a variety of topics - from getting good work repeated, correcting poor work in a positive way, dealing with employees poor personal habits, and tools for turning a dead-end performance around - make The Practical Coach an everyday guide to using good judgment and caring about each member of your team. Let them know they matter...
Program Includes:
 This course is also available for online training, see details below.
Time Challenged takes a humorous, good-natured look at overcoming the challenges of time management, as Kent works through his productivity dilemmas with a support group of recovering time-challenged individuals. At the core of this training is the fact that we all get the same 24 hours a day, but how we use those hours greatly impacts our success or failure. Viewers will explore how to tackle time head-on, learning how to prioritize tasks and address common daily interruptions such as phone calls and e-mail. Designed as a 1/2-day program, trainers will love how Time Challenged's Leader's Guide provides interactive training during which participants learn from one another much like the individuals they see on-screen. They will gain the tools to:
Program Contents: A 20 minute VHS or DVD, Leader's Guide, Overhead Projection Sheets, 10 Participant Workbooks, 10 Reminder Cards. Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 (WINNER of the Cindy Award - Best Training Video) This program is also available for online training. See details below. What distinguishes You Can STOP Harassment is its positive message. The programs in this series are not about pointing fingers and assigning blame. We all share responsibility for stopping workplace harassment. It isn’t easy work. The reasons for harassment are many and the roots run deep. Working together, however, we can make great progress toward creating workplaces where people feel safe, valued and free to do their best work. Program Objectives You Can STOP Harassment is intended to encourage employees, supervisors, team leaders and managers in public and private sector organizations to take responsibility to help end all forms of harassment in their workplaces. After viewing Program 1, Taking Responsibility, and working through the printed support materials, participants should understand…
In addition to the objectives above, after viewing Program 2, The Responsible Leader, and working through the printed support materials, participants should understand...
We recommend supervisors and managers view both programs in the series. Program Contents You Can STOP Harassment is comprised of short dramatizations that explore harassment issues that are common within organizations. Each scenario is analyzed by a diverse group of legal, human resources and communications experts. These practitioners discuss the significance of the dramatization and suggest guidelines when encountering a similar situation. Several scenarios are "rewound" and played again, modeling appropriate, respectful communication. Program 1 Scenarios (26 minutes):
Program 2 Scenarios (25 minutes):
Support Materials You Can STOP Harassment comes with a comprehensive Facilitator's Guide which includes handouts. The purchase of this program gives you permission to make as many copies of these printed handouts as you need for your organization. Online Streamed Video Training Option: This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:
* Also available in Spanish.
 This course is also available for online training, see details below. In today's competitive marketplace, even just one bad experience can cause a customer to take their business to another company. To keep loyal customers, then, it's crucial that every service opportunity, or "Moment of Truth," no matter how brief, make a great impression. The Call of the Mummy uses entertaining, engaging vignettes featuring CSRs in business, government and healthcare to illustrate the do's and don'ts of customer service on the phone. Viewers will learn eight key skills for quality customer service:
Program Includes: A 19 minute VHS or DVD, Leader's Guide, sample Participant Workbook. Online Training Option
Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 Release - 2009 The world's most successful teams and organizations have one thing in common. Clarity In these groups, everyone knows and can articulate what they do, the direction in which they're moving and what the culture is really all about. Use of this program can lead to:
The essence of a brand lies in its consistency. This timely program gives much needed help to those who have been searching for an effective way to align the organization around a clear message despite ever-changing conditions. Content:
 Workplace violence is an issue that can affect any organization, of any size, in any industry. This training video takes on this important topic without sensationalizing, but by approaching the subject directly and honestly. The employee version of this video details the ten warning signs of workplace violence, as seen from the employee perspective. The manager version provides supervisors with additional content, including guidelines for holding information-gathering meetings, confronting a bully, or terminating a problem employee. Order both manager and employee versions together to ensure your entire workforce becomes tuned in to what to look for and understands what they can do to lessen the chances of a violent encounter.
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