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 Government Employee TrainingFree previews, government, education, consultant and non-profit discounts available on select DVD and video programs. Contact us for details.
 Produced - 2005 Harassment represents one of the most destructive workplace issues faced by public and private employers today. Now more than ever, it's important to train all personnel to recognize the various forms that harassment may take and implement measures to prevent it in your organization! Harassment Is offers realistic scenarios representing many different forms of harassment based on sex, age, race, disability, religion, and sexual orientation. Each harassment situation is presented by an on-camera host who adds additional content and insights to enhance the comprehension and retention of this critical information. Harassment Is will raise awareness regarding harassment and explain the do's and don'ts of creating a respectful work environment for everyone. Harassment Is will help employees learn how to...
Program includes: A 22 minute DVD or video, 10 Harassment Is Employee handbooks, leader's guide with customizable Harassment Is PowerPoint
Online Training Pricing Option:
 Even in Government, conversation is a tool that gives leaders and team members the power to translate possibility into action. Unlike the old saying, "talk is not cheap", conversation is the driving force behind the positive change and growth that will move government workers and agencies into the future. This training program is based on the work of author and consultant Kim Krisco and his book, Leadership and the Art of Conversation. According to Krisco, meetings and other kinds of conversations can be highly effective tools for change. Leaders who are aware of the power of conversation use it as a precious asset, managing it to achieve unforeseen innovations and improvements. Six important principles are covered:
After viewing the program and working through the exercises and discussions in the Leader's Guide, Government employees will be able to immediately apply these principles to all their interactions at work. This will allow improved overall communication, more successful leaders, accelerated development of innovative solutions, greater efficiency and productivity, and enhanced team unity and cohesiveness. Program includes: A 18 minute DVD or Video and leader's guide.
 This course is also available for online training, see details below. Cure bad attitudes to increase productivity in your organization! Bad attitudes can threaten the essential functions of your workplace. They spread like viruses from individual employees through departments and infect entire organizations. Once an attitude virus begins to spread, it can become an epidemic in no time. Productivity suffers and so do individual workers. There's no doubt that today's workforce is especially susceptible. With this popular training video program, you will learn how to vaccinate your organization against this potentially devastating threat. Participants will benefit by learning to take responsibility for their own attitudes and success, plus, underlying causes for unproductive attitudes will be resolved and fewer personal problems will affect work. These better attitudes will positively impact team results and the bottom line. After viewing this video, participants will:
Program Includes: A 20 minute VHS or DVD of Main Program and Discussion Segments, Leader's Guide, sample Participant Workbook.
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 New Release - Government Version also Available Free Online Preview “Customer service just isn’t what it used to be.” That statement can’t be supported with statistics but not many people would argue it. The GOOD news is that organizations offering EXCELLENT customer service now have a greater competitive advantage than ever before! Who Cares?, the new training program that can play a critical role in giving your organization just such an advantage! We’ve identified and illustrated the four simple but critical cornerstones of excellent customer service:
In reality, most customer service representatives really do care. But they often neglect, or fail to remember those basic behaviors that send that caring message to your clients. It’s also too easy for them to forget the important role they play in your organization’s success. Who Cares? provides both the information and inspiration your staff needs to provide winning customer service. Program Synopsis: An engaging host provides narration between a wide variety of realistic and thought-provoking customer service scenes. The viewer is reminded to put themselves in the customer’s shoes as “wrong way” and “right way” service examples are provided. Retail, hospitality, food service, banking and government settings along with man-on-the-street commentaries provide an informative and fast-paced training experience. Program Includes: A 21 minute DVD or VHS video, comprehensive leader’s guide, PowerPoint Presentation on CD-ROM and Who Cares?, handbook and leader’s guide.
 Government & Healthcare Version also Available! This entertaining program presents a lighthearted look at the rights and wrongs of customer service. It shows that everyone has customers -- internal, external or both -- and there's no place to hide from them. Not even in red tape. Yet without realizing it, many capable people let red tape cloud their vision of what customer service is about. To illustrate this point, we've cast the employee as an inflexible mummy wrapped in red tape. The customer is invisible because the mummy just can't see him. But only temporarily -- because the eight skills for good customer service are soon revealed. Viewers learn how to put the customer first, and are made aware that it's possible to tailor procedures to customer needs without breaking rules. With all the wit and wisdom of CRM's legendary film Remember Me, this film is sure to elevate the quality of your customer service from the inside out. An important training tool for new hires and a valuable reminder for seasoned employees. Participants will learn about:
Program includes: A 19 minute VHS or DVD, Leader's Guide, sample Participant Workbook
This course is also available for online training, see details below. Leaders of Character: Leadership the West Point Way takes us into some of this country foremost organizations, including Proctor & Gamble, the FBI, Penguin Publishing, and the Peoples Health Center, where we see West Point graduates putting their skills to the test. These are people who, like all of us, combat time and resource pressures, yet practice daily the principles of leading with character, heading top-notch teams, uplifting entire organizations. Includes: VHS video or DVD, Leaders Guide, 10 Participant Workbooks, 10 Reminder Cards and PowerPoint Presentation on CD-ROM
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 Incorporate the key challenges facing today's workplace. Based on extensive research and interviews with leaders, managers and employees of Fortune 1000 companies as well as government, non-profit and other organizations. It includes video case studies based on real workplace stories, extracts of interviews with leaders in the field, comprehensive guides, presents opportunities for classroom, self-paced, small group and on-line learning. This series includes the following titles:
This six-part series will move you to higher performance and productivity by helping you:
Each program includes: DVD and leaders guide. Each title in this series may be purchased separately for $500.00 each.
 This course is also available for online training, see details below.
Government, Healthcare and Manufacturing Versions also available Based on the principles developed by Glenn M. Parker in the best-selling Parker Team-Player Survey, this film shows in detail the four primary team-member styles in action -- the contributor, the collaborator, the communicator and the challenger. The object is to make the most of each team player's unique perspective. To accomplish this goal, team players must learn to identify their own style and the style of other team members, avoid carrying their style too far, learn to acknowledge the value of others' styles, use the appropriate style to maximum team advantage, and learn to switch their style when it suits the needs of the team. Participants will be able to identify:
Program includes: 20 minute DVD or VHS Video and Leader's Guide
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
Produced - 2007 This course is also available for online training, see details below. What causes the most stress across ALL occupations? The interpersonal conflicts we all experience on a daily basis - with coworkers or supervisors. Give your employees a memorable, easy-to-implement tool to resolve conflict. Rather than a complicated model, What to Do When Conflict Happens introduces:
What makes the C.A.L.M. approach unique is the first stage - CLARIFY, where employees step back and think. They rationally examine what's happening, why it's happening, why they feel the way they do, and what they need to keep in mind as they address the issue. Program includes: A 21 minute VHS or DVD with bonus segment, Leader's Guide, PowerPoint Presentation on CD-ROM, 10 participant Workbooks, 10 copies of the book What to do…When Conflict Happens and 10 Reminder Cards Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 Govenment & Healthcare Version also Available! This course is also available for online training, see details below. These days, coaching isn't only the responsibility of the manager. Any team member may be called upon to coach a coworker. This video walks viewers through the practical steps to increasing success for coaches and learners in any organization. You'll visit an accounting office, a factory and service center as workers resist and stumble through the coaching process, finally learning to create positive outcomes. This important training tool explores the perspective of both coach and learner. You will watch purchasing administrator Wes try to move Peggy from one-on-one vendor ordering to an online purchasing system. His incomplete coaching results in an ordering snafu on Peggy's part. Ultimately they learn to work together to make the coaching process successful. In the factory, shop foreman Michelle enlists Hector to help a coworker increase productivity. Hector's not too keen on losing his own time on the line but in the end sees that teaching Arnold what he has learned over the years not only improves his coworker's skills and efficiency, but increases the entire shop's productivity. At the service center, veteran service representative Todd is none too pleased to have a freshman rep assigned to coach him on calls. His defensiveness and stubbornness make it difficult for him to take Vicki's suggestions but Vicki's coaching allows him to see how his technical proficiency could be balanced with a greater sensitivity toward client needs. You will watch the evolution of these encounters, skipping from one scenario to the next as each pair illustrates the skills necessary for successful coaching. Includes: 18 minute DVD or VHS and Leader's Guide Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 The EEOC receives nearly 20,000 workplace harassment and discrimination complaints each year, resulting in expensive lawsuits, negative media coverage and damaged morale. Effective anti-harassment training is one of the best ways to eliminate harassing behaviors from your organization. A Clear Picture gives a unique perspective into the topic of harassment and deals with issues like the No Fear Act and the Reasonable Person Standard, that are specific to the public sector. Added features and benefits of DVD training include:
 Equip new supervisors with the confidence to step up fast to the critical demands of their new roles. These programs align together to help front-line supervisors, team leaders and new managers keep up with customer demands, manage team relationships and deliver bottom-line results. The knowledge and skills in this five-program series build upon one another for breakthrough learning. The Steps to Supervisory Success include the following programs:
The Steps to Supervisory Success program include:
 This course is also available for online training, see details below. This updated version of Groupthink has been inspired by continuing demand for this important film, and by recognition of the ever-growing need for effective decision-making within groups. This film is a service to those who seek to improve the future by understanding and enhancing the group decision-making process. It's a remarkable portrayal of the group dynamics and behaviors that signal the presence of pitfalls to be avoided. The solutions rest in a clear understanding of groupthink symptoms. After seeing how the groupthink phenomenon may have caused the Challenger disaster, your organization's team processes and consensus-building will be changed forever. This program uses the story of the space shuttle Challenger and mentions other historical events - the Bay of Pigs invasion, Pearl Harbor and the Cuban Missile Crisis - to explore and help demonstrate the phenomenon of groupthink. Participants gain an understanding of the eight symptoms of groupthink and strategies for avoiding it. Program Contents: A 20 minute VHS or DVD and Leader's Guide
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 This course will teach you delegation techniques to allow you to develop your subordinates, train them in all aspects of the business, use your human resources most effectively, and open your time up for items that need your particular set of skills. Course Outline 1.0 Principles of Leadership
3.0 Involvement
6.0 Delegation Formula
 This course is also available for online training, see details below. Ethics 4 Everyone beautifully illustrates the cause-and-effect of corporate and individual responsibility, offering do-able solutions, including how to make decisions that ensure a greater ethical response to business issues. Discover what some of the world's most respected public and private sector concerns have learned about long-term organizational viability. Ethics 4 Everyone teaches viewers:
Program Contents: A 15 minute DVD or video, Leader's guide, PowerPoint Presentation on CD-ROM, 10 Participant Workbooks, 10 Copies of the book "Ethics 4 Everyone" and 10 Reminder Cards Online Training Option: This program is also available for online training - click here for details
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Business Training Media, Inc.TM
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