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Government Employee Training Produced - 2005 Harassment represents one of the most destructive workplace issues faced by public and private employers today. Now more than ever, it's important to train all personnel to recognize the various forms that harassment may take and implement measures to prevent it in your organization! Harassment Is offers realistic scenarios representing many different forms of harassment based on sex, age, race, disability, religion, and sexual orientation. Each harassment situation is presented by an on-camera host who adds additional content and insights to enhance the comprehension and retention of this critical information. Harassment Is will raise awareness regarding harassment and explain the do's and don'ts of creating a respectful work environment for everyone. Harassment Is will help employees learn how to...
Program includes: A 22 minute DVD or video, 10 Harassment Is Employee handbooks, leader's guide with customizable Harassment Is PowerPoint
Online Training Pricing Option:
 2009 Release! What makes a government agency accountable? It is a willingness to be answerable and accessible to the public. And while the specifics of an accountability initiative can vary from one agency to the next, all have one thing in common: Everyone -- from the top down -- must demonstrate personal responsibility and integrity. Designed specifically for government training, the 9 categories in this Toolkit, containing a total of 35 video clips, will help you demonstrate what it looks like when people hold themselves, each other and the organization accountable for keeping commitments and achieving results. It only includes clips that are set in a government agency or take place in a "generic work environment" that could be a government facility.
This Toolkit contains 35 unique video clips that fall within 9 categories of personal responsibility and accountability. It only includes clips that are set in a government agency or take place in a "generic work environment" that could easily be a government agency or government-run facility. The clips are provided on DVD and CD-ROM so that you can play them right off the DVD or embed them into a PowerPoint Presentation. Program Includes
 Even in Government, conversation is a tool that gives leaders and team members the power to translate possibility into action. Unlike the old saying, "talk is not cheap", conversation is the driving force behind the positive change and growth that will move government workers and agencies into the future. This training program is based on the work of author and consultant Kim Krisco and his book, Leadership and the Art of Conversation. According to Krisco, meetings and other kinds of conversations can be highly effective tools for change. Leaders who are aware of the power of conversation use it as a precious asset, managing it to achieve unforeseen innovations and improvements. Six important principles are covered:
After viewing the program and working through the exercises and discussions in the Leader's Guide, Government employees will be able to immediately apply these principles to all their interactions at work. This will allow improved overall communication, more successful leaders, accelerated development of innovative solutions, greater efficiency and productivity, and enhanced team unity and cohesiveness. Program includes: A 18 minute DVD or Video and leader's guide.
 This course is also available for online training, see details below. Cure bad attitudes to increase productivity in your organization! Bad attitudes can threaten the essential functions of your workplace. They spread like viruses from individual employees through departments and infect entire organizations. Once an attitude virus begins to spread, it can become an epidemic in no time. Productivity suffers and so do individual workers. There's no doubt that today's workforce is especially susceptible. With this popular training video program, you will learn how to vaccinate your organization against this potentially devastating threat. Participants will benefit by learning to take responsibility for their own attitudes and success, plus, underlying causes for unproductive attitudes will be resolved and fewer personal problems will affect work. These better attitudes will positively impact team results and the bottom line. After viewing this video, participants will:
Program Includes: A 20 minute VHS or DVD of Main Program and Discussion Segments, Leader's Guide, sample Participant Workbook.
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 Best-Seller! Government version also Available “Customer service just isn’t what it used to be.” That statement can’t be supported with statistics but not many people would argue it. The GOOD news is that organizations offering EXCELLENT customer service now have a greater competitive advantage than ever before! Who Cares?, the new training program that can play a critical role in giving your organization just such an advantage! We’ve identified and illustrated the four simple but critical cornerstones of excellent customer service:
In reality, most customer service representatives really do care. But they often neglect, or fail to remember those basic behaviors that send that caring message to your clients. It’s also too easy for them to forget the important role they play in your organization’s success. Who Cares? provides both the information and inspiration your staff needs to provide winning customer service. Program Synopsis: An engaging host provides narration between a wide variety of realistic and thought-provoking customer service scenes. The viewer is reminded to put themselves in the customer’s shoes as “wrong way” and “right way” service examples are provided. Retail, hospitality, food service, banking and government settings along with man-on-the-street commentaries provide an informative and fast-paced training experience. Program Includes: A 21 minute DVD or VHS video, comprehensive leader’s guide, PowerPoint Presentation on CD-ROM and Who Cares?, handbook and leader’s guide.
 Government & Healthcare Version also Available! This entertaining program presents a lighthearted look at the rights and wrongs of customer service. It shows that everyone has customers -- internal, external or both -- and there's no place to hide from them. Not even in red tape. Yet without realizing it, many capable people let red tape cloud their vision of what customer service is about. To illustrate this point, we've cast the employee as an inflexible mummy wrapped in red tape. The customer is invisible because the mummy just can't see him. But only temporarily -- because the eight skills for good customer service are soon revealed. Viewers learn how to put the customer first, and are made aware that it's possible to tailor procedures to customer needs without breaking rules. With all the wit and wisdom of CRM's legendary film Remember Me, this film is sure to elevate the quality of your customer service from the inside out. An important training tool for new hires and a valuable reminder for seasoned employees. Participants will learn about:
Program includes: A 19 minute VHS or DVD, Leader's Guide, sample Participant Workbook
 This course is also available for online training, see details below. Leaders of Character: Leadership the West Point Way takes us into some of this country foremost organizations, including Proctor & Gamble, the FBI, Penguin Publishing, and the Peoples Health Center, where we see West Point graduates putting their skills to the test. These are people who, like all of us, combat time and resource pressures, yet practice daily the principles of leading with character, heading top-notch teams, uplifting entire organizations. Includes: VHS video or DVD, Leaders Guide, 10 Participant Workbooks, 10 Reminder Cards and PowerPoint Presentation on CD-ROM
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 Incorporate the key challenges facing today's workplace. Based on extensive research and interviews with leaders, managers and employees of Fortune 1000 companies as well as government, non-profit and other organizations. It includes video case studies based on real workplace stories, extracts of interviews with leaders in the field, comprehensive guides, presents opportunities for classroom, self-paced, small group and on-line learning. This series includes the following titles:
This six-part series will move you to higher performance and productivity by helping you:
Each program includes: DVD and leaders guide. Each title in this series may be purchased separately for $500.00 each.
 Government, Healthcare & Manufacturing versions also available Based on the principles developed by Glenn M. Parker in the best-selling Parker Team-Player Survey, this film shows in detail the four primary team-member styles in action -- the contributor, the collaborator, the communicator and the challenger. The object is to make the most of each team player's unique perspective. To accomplish this goal, team players must learn to identify their own style and the style of other team members, avoid carrying their style too far, learn to acknowledge the value of others' styles, use the appropriate style to maximum team advantage, and learn to switch their style when it suits the needs of the team. Participants will be able to identify:
Program includes: 20 minute DVD or VHS Video and Leader's Guide
Online Training Option
 Produced - 2007 This course is also available for online training, see details below. What causes the most stress across ALL occupations? The interpersonal conflicts we all experience on a daily basis - with coworkers or supervisors. Give your employees a memorable, easy-to-implement tool to resolve conflict. Rather than a complicated model, What to Do When Conflict Happens introduces:
What makes the C.A.L.M. approach unique is the first stage - CLARIFY, where employees step back and think. They rationally examine what's happening, why it's happening, why they feel the way they do, and what they need to keep in mind as they address the issue. Program includes: A 21 minute VHS or DVD with bonus segment, Leader's Guide, PowerPoint Presentation on CD-ROM, 10 participant Workbooks, 10 copies of the book What to do…When Conflict Happens and 10 Reminder Cards. Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 Govenment & Healthcare Version also Available! This course is also available for online training, see details below. These days, coaching isn't only the responsibility of the manager. Any team member may be called upon to coach a coworker. This video walks viewers through the practical steps to increasing success for coaches and learners in any organization. You'll visit an accounting office, a factory and service center as workers resist and stumble through the coaching process, finally learning to create positive outcomes. This important training tool explores the perspective of both coach and learner. You will watch purchasing administrator Wes try to move Peggy from one-on-one vendor ordering to an online purchasing system. His incomplete coaching results in an ordering snafu on Peggy's part. Ultimately they learn to work together to make the coaching process successful. In the factory, shop foreman Michelle enlists Hector to help a coworker increase productivity. Hector's not too keen on losing his own time on the line but in the end sees that teaching Arnold what he has learned over the years not only improves his coworker's skills and efficiency, but increases the entire shop's productivity. At the service center, veteran service representative Todd is none too pleased to have a freshman rep assigned to coach him on calls. His defensiveness and stubbornness make it difficult for him to take Vicki's suggestions but Vicki's coaching allows him to see how his technical proficiency could be balanced with a greater sensitivity toward client needs. You will watch the evolution of these encounters, skipping from one scenario to the next as each pair illustrates the skills necessary for successful coaching. Includes: 18 minute DVD or VHS and Leader's Guide Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 The EEOC receives nearly 20,000 workplace harassment and discrimination complaints each year, resulting in expensive lawsuits, negative media coverage and damaged morale. Effective anti-harassment training is one of the best ways to eliminate harassing behaviors from your organization. A Clear Picture gives a unique perspective into the topic of harassment and deals with issues like the No Fear Act and the Reasonable Person Standard, that are specific to the public sector. Added features and benefits of DVD training include:
 This course is also available for online training, see details below. This updated version of Groupthink has been inspired by continuing demand for this important film, and by recognition of the ever-growing need for effective decision-making within groups. This film is a service to those who seek to improve the future by understanding and enhancing the group decision-making process. It's a remarkable portrayal of the group dynamics and behaviors that signal the presence of pitfalls to be avoided. The solutions rest in a clear understanding of groupthink symptoms. After seeing how the groupthink phenomenon may have caused the Challenger disaster, your organization's team processes and consensus-building will be changed forever. This program uses the story of the space shuttle Challenger and mentions other historical events - the Bay of Pigs invasion, Pearl Harbor and the Cuban Missile Crisis - to explore and help demonstrate the phenomenon of groupthink. Participants gain an understanding of the eight symptoms of groupthink and strategies for avoiding it. Program Contents: A 20 minute VHS or DVD and Leader's Guide
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 This course is also available for online training, see details below. Ethics 4 Everyone beautifully illustrates the cause-and-effect of corporate and individual responsibility, offering do-able solutions, including how to make decisions that ensure a greater ethical response to business issues. Discover what some of the world's most respected public and private sector concerns have learned about long-term organizational viability. Ethics 4 Everyone teaches viewers:
Program Contents: A 15 minute DVD or video, Leader's guide, PowerPoint Presentation on CD-ROM, 10 Participant Workbooks, 10 Copies of the book "Ethics 4 Everyone" and 10 Reminder Cards Online Training Option: This program is also available for online training - click here for details
 Released - 2004 This DVD program is also available for online training - learn more. Educate your new and existing employees on the basics of today's more pressing human resource topics with the Positive Prevention Series. The secret is in capturing each employee's attention with these engaging videos/DVDs that provide easy to grasp content and Q&A scenarios that assure employee understanding. Topics covered in this new program include:
After each section a Pop Quiz is presented, to further strengthen the learning. Program Includes: A 15 minute Video or DVD and Leader's Guide with Survey
 Meeting the challenges of a rapidly changing and increasingly diverse world is more important than ever. This animated, award-winning video featuring Perry the peacock and his exotic feathered friends illustrates employee empowerment, effective communication and team building skills within the context of diversity. Insightful and inspiring. Key Learning Points:
Includes: A 10 minute video or DVD and leader's guide. Online Training Option:
 Best-Seller! This course is also available for online training, see details below. In this age of corporate scandals and lack of accountability, management expert Dr. Jerry B. Harvey's parable about a family trip to Abilene offers a timeless, compelling lesson on reading the road signs and knowing when you're headed toward Abilene. This classic training program has helped thousands of organizations increase profits and productivity. This completely updated second edition offers a fresh, new look and a faster, more engaging pace. The program includes additional exercises for a flexible design to help viewers learn:
Program Includes: A VHS or DVD with Second Edition and First Edition of The Abilene Paradox, Leader's Guide, PowerPoint presentation on CD-ROM, 10 Participant Workbooks, 10 Reminder Cards, 10 skip-the-trip post-it notepads, poster. Online Training Option:
 This course is also available for online training, see details below. A comprehensive training program for new and seasoned supervisors alike, After All, You're the Supervisor! provides an array of tools for use in your training sessions and as follow-up to help keep your training fresh. After All, You're the Supervisor! holds the key to effective supervision, teaching the nine components of supervisory success:
Program Includes: A 20 minute VHS or DVD, Leader's Guide, Pre-training Assessment Tool, 10 Participant Workbooks, 10 Participant CD-ROMs with Follow-up Activity, PowerPoint Presentation on CD-ROM and 10 Pocket Reminder Cards. Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 Good hiring decisions are crucial to the success of your business, and effective interviews are an essential element in making good hiring decisions. Properly conducted interviews identify the kinds of employees you want and need for your organization, helping to develop a diverse and productive workforce. This new Click 'n Train PowerPoint® presentation will help train supervisors and managers on how to conduct successful and effective interviews. Interviewing Skills for Supervisors includes:
 Teams can be an extremely effective way to capitalize on the energy and creativity of a group of employees and make the best use of their diverse skills, knowledge, backgrounds, and approaches to work. Properly conceived and supervised, teams can boost productivity, increase motivation and job satisfaction among employees, and enhance creativity. This new Click 'n Train PowerPoint® presentation will help train your supervisors on the skills they need to successfully operate as team members and be able to effectively lead and oversee teams. Teambuilding for Supervisors includes:
 From the Global Senario Series As businesses increasingly outsource operations across the globe, it's essential that you train your people how to work across technology with other cultures. To survive in business today, you need to master the often overlooked but potentially damaging impact of ancient culture on 21st century communications. Ideal for team building exercises, Building the Virtual Team: Communication Across Cultural Diversity observes a group leader and the problems she faces in virtual team management as she struggles to lead her managers in Asia, India, Africa and Latin America. Benefits of this training program include:
Designed to stimulate lively discussion and effective learning, this easy-to-use yet highly effective team building training video is based on expert articles on starting a virtual team and communication. This cutting-edge dramatization will enable you to get maximum virtual team benefit, and is ideal for team building exercises on modern technology and communicating in business. Program includes: 18 minute DVD, PDF script, exercises and role plays.
 Help Others Achieve Optimal Success Coaching is more than correcting undesired behavior. It provides managers and supervisors with an opportunity to affirm, communicate, problem solve, and effectively sell the need for change. Coaching For Peak Employee Performance enables participants to monitor and diagnose performance improvement needs and prepare for and give feedback to employees using a proven, four-step Feedback Planner. Skill-Based Program Content
Program Length: Half Day
Facilitator Kit:
Participant Kit:
 This course is also available for online training, see details below.
Communicating Non-Defensively shows five essential skills that promote a productive work environment. Viewers gain a clear understanding of why all people are naturally defensive, as well as learn the symptoms and consequences of inappropriate defensiveness. This video shows that we all must be responsible for how we deliver AND receive messages. Communicating Non-Defensively shows how to disengage from a defensive position, how to empathize and disarm a defensive person, how to inquire and focus on the issues, how to disclose ones own needs and goals non-defensively, and how to depersonalize the issues. Participants will learn to:
Program Contents: A 19 minute VHS or DVD, Leader's Guide, sample Participant's Workbook.
Online Training Option:
 Packaged Training Program: Integrated Curriculum Don't be fooled by the myth that just because a process worked well in the past that theres no need to improve it. Needs and demands are constantly changing and so must the methods for meeting them. This comprehensive program takes a systematic approach to Continuous Process Improvement (CPI), incorporating customer feedback and fact-based decision making, to ensure that process performance improvement efforts maximize key business result areas and competitiveness. Skill-Based Program Content Intro: CPI Concepts And Methodology
Unit 1: Selecting A Process To Improve
Unit 2: Analyzing A Process
Unit 3: Measuring Process Performance
Unit 4: Improving A Process
Unit 5: Evaluating Improvement Efforts
Facilitator Kit: The Continuous Process Improvement (CPI) Facilitator Kit includes materials listed below and must be purchased to order Participant Kits:
Participant Kit: Participant materials required to support the training program are available. Each Continuous Process Improvement (CPI) Participant Kit includes materials listed below:
Facilitator Start-Up Package: The Continuous Process Improvement (CPI) includes one Facilitator Kit and ten Participant Kits. Program Length: 3 Days/Flexible Training Options
 A 5 Video or DVD Program Library Set The Covey Leadership Library consists of the following video programs: I Know Just What You Mean! - This workshop explores the difference between listening with the intent to respond and listening with the intent to understand. It underscores the vital importance of diagnosing needs before prescribing solutions and demonstrates why much-hyped "active listening techniques" may actually contribute to miscommunication. (Length: 20 minutes) Leading By Example - Powerful, principle-centered video learning workshop that illustrates the difference a mentor and coach can make. Through the dramatic story of Anne Sullivan and Helen Keller, this case study enables leaders to identify ways in which they can be more effective models, how they can set lasting examples, and how they can bring out the best in others. (Length: 20 minutes) Mauritius - In this documentary, participants learn guiding principles designed to turn individual viewpoints into lasting organizational cohesiveness. Mauritius offers timeless insights designed to create an environment where people subordinate "mine" to "ours", and "now" to "the future", by recognizing the power of diversity. (20 minutes) Max and Max - This program is designed to increase leaders' awareness of the waste of human potential within organizations, and to help create a culture that fosters independent initiative, creativity, and resourcefulness. (20 minutes) Tearing Down Walls - This program uses the Berlin Wall as a metaphor for the barriers that exist between individuals, teams, departments, or even between an organization and its customers. Help people eliminate miscommunication, distrust, and stereotyping to improve performance and productivity in the workplace. (20 minutes) Program Contents: 5 Program DVDs or Video set and 5 Participant Guides for each title.
From the Global Scenario Series As our world becomes increasingly interconnected, people increasingly encounter problems when communicating with people from other cultures. This can lead to problems ranging from employee frustration and decreased efficiency, to losing billion dollar deals. The Cross-Cultural Communication training video is a lively, engaging dramatization in which you'll observe a manager floundering as she tries to understand her employees and their culture, as she fails to understand the manager role in communication and diversity. Her employees only make matters worse by concealing important information, without the proper communication skills for a multicultural organization. Benefits of the Cross-Cultural Communication training dvd include:
One of our most popular training progams, the Cross-Cultural Communication training video is an easy-to-use yet highly effective tool that will empower your employees to develop communication skills for a multicultural organization, read nonverbal business communication, get accurate information, and more. Includes business communication exercises.
Program includes: 12 minute DVD, PDF script, exercises and role plays.
From the Global Senario Seires As our world becomes increasingly global, people are increasingly likely to work with people from other cultures. It's up to you to provide the proper training essential for intercultural effectiveness. In the Cultural Awareness training program, you'll discover what happens when an American manager collides with his Muslim counterpart. Find out how poor communication leads to bad feelings and damaged relationships. This powerful dramatization will help your employees gain the essential skills for avoiding costly cultural conflicts, and for respect and cultural awareness in business places. Benefits of this training program include:
Program includes: 10 minute DVD, PDF script, exercises and role plays.
 This course is also available for online training, see details below. As the competition for qualified employees gets tougher and tougher, what alternatives does an organization have when positions open up? They can spend a lot of money recruiting and hiring. They can settle for workers with inadequate skills. Or, as this video shows, they can avoid turnover in the first place and retain the productive workers they already have. This program shows that supervisors, managers and team leaders play a crucial role in this process and demonstrates three of the most important tactics a manager can take to retain workers. Viewers will learn how to:
Program Contents: A 20 minute VHS or DVD, Leader's Guide
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 This program is also available for online training. See details below. Request a free online preview! Through a series of short dramatizations this unique series explores the rules and techniques that distinguish a Dialogue from other forms of communication, such as debate or negotiation. The series examines how we can surface the often unspoken assumptions, in ourselves and in others, that can stand in the way of effective organizational communication. In so doing we build mutual trust and respect. Each program in the series can stand alone and may be licensed separately. There are volume discounts if you license the entire series or multiple copies of any program. Program Contents: Communicating in a Diverse World. Overview. What is dialogue - contrasting debate and dialogue. Initiating Dialogue - how to do it, where to do it. The skills of Dialogue - Suspension (of judgment, decision making and status); Listening (with empathy, for understanding, showing you care); Discovery (uncovering and sharing hidden assumptions in yourself and others). Includes a dramatization of how Dialogue helps us communicate across job functions, helping improve relations between people at different levels within the organization as well as between different departments or areas of expertise. (25 minutes) Dialogue for Cultural Understanding. We apply the skills of dialogue outlined in Program 1 to challenges faced in culturally diverse work environments. We see a dramatization that demonstrates how dialogue can be used to open communication, uncover hidden assumptions, break down stereotypes and facilitate more productive relationships. (24 minutes) Dialogue between Genders. A dramatized dialogue shows us how the skills we learned in Program 1 can be used to overcome misunderstandings, break down gender stereotypes and improve communications between men and women at work. (21 minutes) Dialogue among Generations. We demonstrate how the skills of dialogue can be used to bridge the personal and professional style differences that exist between employees of different ages. We uncover how divergent personal and world views common to people of different generations can lead to misunderstandings and distrust and how dialogue can help overcome age barriers and build more productive workplace relationships. (24 minutes) Program includes: A comprehensive facilitation guide, reproducible handouts and PowerPoint slides for classroom presentation.
Online Streamed Video Training Option Includes:
Online Training Pricing:
 In the corporate world, success is only restrained by one's perceptions. If one thinks she can't do it, then she certainly won't succeed. This program is an inspiration to these people, to those who let limitations get in the way of their success. They’ll come face-to-face with and be spurred by some of the greatest personal triumphs of our time – the touching stories of individuals who have surmounted the odds and pushed the envelope of success.
Length: 12 minutes
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