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 Healthcare Training
Ergonomics: Safe Patient Transfer (DVD)
Back injuries and other musculoskeletal disorders are rampant in the healthcare industry. According to the Bureau of Labor Statistics, nurses' aides, health aides, radiology technologists and therapists, as well as licensed practical nurses and registered nurses, make up six of the top 10 professionals at the greatest risk for back injury.
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Length: 15 minutes $345.00 [Add to Cart] This compelling program remains our best-seller year after year! It is a must-have for facility managers and administrators committed to providing optimal quality care for their patients or residents in their golden years. Designed to alert workers to the warning signs of elder abuse and the correct ways to report suspicious behavior.
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 Healthcare Reform Act, covers several areas and is referred to collectively as Affordable Care Act, ACA. The provisions of the ACA take effect over several years - starting the spring of 2010. The two biggest pieces take effect 2014--but you CANNOT WAIT to start. This reports starts with a quick summary of provisions followed by detailed analysis. Topics covered:
These reforms are built on the current employer-based system and will impact every employer in the country. Be certain you are prepared and that your plan follows the 2010 -- 2018 time line for total compliance.
Help your home health facility comply with HIPAA’s Privacy Rule – the first comprehensive federal protection guidelines for the privacy of health information. This training video will teach your staff the new guidelines for protecting patient privacy and confidentiality in home healthcare under the new rule.
Includes: 19 minute DVD
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 Produced - 2009 Every year it returns, and every year it costs employers billions of dollars in sick pay, lost sales and decreased productivity. This year could be worse. We've all heard about the threat of H1N1 or "swine flu." How it's spreading across the globe. How it's expected to hit hard this fall and winter as the flu season develops. How 40% of the population could eventually catch it. But here's some good news. You can reduce infection rates in your workplace by training your employees to follow a few simple habits that stop them from spreading sickness to their coworkers--and help them avoid getting sick in the first place. Some of these habits are just common sense: wash your hands, don't use your coworker's telephone or computer keyboard, cover your coughs and sneezes. But how do you get people to remember and actually do these things, day after day? Video training is an effective way to get through to employees and change their behavior. And our new release from Stanford, "Resisting the Flu" is designed to do just that. Your employees will respond to this documentary-style short film with its straight talk from Dr. Eric A. Weiss, Medical Director of Disaster Planning and Associate Professor, Stanford University School of Medicine. In plain terms, Dr. Weiss lays out a blueprint for keeping your employees healthy and for resisting infection by the H1N1 virus. His practical advice extends to taking care of sick family members in ways that protect the caregiver and stop the spread within employees' households. And if things take a turn for the worse, Dr. Weiss also describes clear danger signs that help viewers know the difference between symptoms that are typical--and those that require immediate medical help. Do your part to limit the reach of this new pandemic, and protect your business by training all your employees. Working together, we can all contribute to lessening the impact of this uniquely threatening illness. Length: 13 minutes
 Why do you need this special report? There is an enormous amount of information that the CDC has published to address the threat of H1N1 (Swine) flu, but this report gives you 5 strategic steps to protect your business and your employees. Looking at the potential pandemic from a business standpoint the editors have put together a business plan that will outline your options, includes checklists, sample policies and even posters you can place in your workplace as a constant reminder of good habits.
Pandemics touch every aspect of society, so every part of society must prepare. Begin your business plan using the information detailed under the 5 strategies detailed in this report.
 Length: 15 minutes
As you know, compliance with the HIPAA Privacy Rule is now mandatory -- and the compliance deadline for the new HIPAA Security Rule - which went into effect earlier this year to ensure the security of electronic protected health information (PHI) - was April 2005. Security awareness training is mandatory for your entire staff. Under the new Security Rule, you are required to establish administrative, physical and technical safeguards to guarantee the confidentiality, integrity and availability of all electronic PHI. To prepare your staff for compliance with the final rule, Coastal has released this training program on HIPAA Security Awareness, which covers:
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This program is short and to the point! It's ideal for retraining healthcare professionals who have already received initial training.
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 Length: 20 minutes
As a healthcare worker, you have the responsibility to manage the R-I-S-K of the hazardous materials on site. This important program will teach you to Respond Immediately for Safe-Keeping and to use chemicals safely by getting to know your hazard communication program.
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 These days, coaching isn't only the responsibility of the manager. Any team member may be called upon to coach a co-worker. This video walks viewers through the practical steps to increasing success for coaches and learners in any healthcare organization. You'll visit an accounting office, a hospital, and a medical service center as workers resist and stumble through the coaching process, finally learning to create positive outcomes. This important training tool explores the perspective of both coach and learner. You will watch purchasing administrator Wes try to move Peggy from one-on-one vendor ordering to an online purchasing system. His incomplete coaching results in an ordering snafu on Peggy's part. Ultimately they learn to work together to make the coaching process successful. At the hospital, nursing supervisor Moira enlists Louise to help with a new coworker's orientation into their unit. Louise isn't too keen on losing her own time with patients, but in the end sees that teaching Aaron what she has learned over the years not only improves her coworker's skills and efficiency, but improves the entire unit's patient care and cost-saving abilities. At the medical technology service center, veteran service representative Todd is none too pleased to have a freshman rep assigned to coach him on calls. His defensiveness and stubbornness make it difficult for him to take Vicki's suggestions, but Vicki's coaching allows him to see how his technical proficiency could be balanced with a greater sensitivity toward client needs. You will watch the evolution of these encounters, skipping from one scenario to the next as each pair illustrates the skills necessary for successful coaching Included: A 18 minute DVD or VHS.
 General Hospitable is filled with customer service tips your staff can put to use immediately. But more than just teach specific skills, it provides your healthcare team with a vision of what your facility can be when everyone sets their sights on consistently delivering top quality care to your patients.
Program Contents: A 20 minute AVHS or DVD and Leader's Guide
Online Training Option:
 This course is also available for online training, see details below. In today's competitive marketplace, even just one bad experience can cause a customer to take their business to another company. To keep loyal customers, then, it's crucial that every service opportunity, or "Moment of Truth," no matter how brief, make a great impression. The Call of the Mummy uses entertaining, engaging vignettes featuring CSRs in business, government and healthcare to illustrate the do's and don'ts of customer service on the phone. Viewers will learn eight key skills for quality customer service:
Program Includes: A 19 minute VHS or DVD, Leader's Guide, sample Participant Workbook. Online Training Option
Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 This course is also available for online training, see details below. This program can help your team turn frustrating communications into successful exchanges. When your profession is caring for the health of others, words truly become a lifeline. Combining humor and drama, this team-building video demonstrates dangers that arise when there is a discrepancy between what we mean to say and what others hear, how varied interpretations of a single word can upset our ability to provide the best in patient care and the importance of precise communication - especially in a health care setting. Viewers learn how communication succeeds when it passes through 5 stages:
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 This course is also available for online training, see details below.
Conflict shifts the focus away from work and the basic goals of the team, department and organization, negatively impacting productivity and thus, patient care. Surveys show that managers now spend about 20 percent of their time on conflict resolution. And employees - now carrying the increased responsibilities of such programs as empowerment and quality management - are more vulnerable to conflict than ever. As medical personnel are asked to become more self-directed, contribute their opinions and communicate with a greater variety of people, they need ready access to their own conflict management skills. This program gives healthcare workers true insight and the lasting strategies for working through conflicts with less dependence on superiors. Based on the world-famous Thomas-Kilmann Conflict Mode Instrument, this program offers proven methods for recognizing and resolving conflict. While the skills and insights presented here will enhance management's ability to resolve conflicts, they are for all employees -- enabling everyone to work through conflicts with less dependence on superiors. These interpersonal skills have never been more needed by the healthcare workforce - or more valuable to the organization in its pursuit of objectives. Three scenarios in healthcare, personal and business settings dramatize the five positions taken by most people during conflict: Participants will learn:
Program Includes: A 22 minute VHS or DVD, and Leader's Guide
Online Training Option
Please contact us by emailif you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression and positive connection are almost immeasurable. This engaging and motivational film will teach your team how to naturally make a genuine connection with patients, family members, co-workers...everyone they meet. Connecting in Healthcare is all about...
Learn to...
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