Healthcare Training - Communication Skills

Excellent guest relations is a must in the increasingly competitive field of healthcare. Don't let poor service and ineffective communication tarnish your organization's reputation. Teach your employees the "how-tos" of superior guest relations.

Mary is a nurse on a busy floor. At the end of her shift, Mary's attitude toward patients and guests is poor. "Accidentally" taken to Heaven, she must find the secret to good guest relations in order to return to Earth. With the help of the "Great Patient Relations Director in the Sky", Mary helps several other hospital staff members learn caring techniques.

Key Training Points:

• Communicate effectively
• Follow up solutions with actions
• Handle irate patients
• Discover a patient's true needs

Running Time(min) 23

• The Secret of Guest Relations (Healthcare Version) - DVD $595.00 [Add to Cart]
• The Secret of Guest Relations (Healthcare Version): Rental $295.00 [Add to Cart]
• The Secret of Guest Relations (Healthcare Version): Preview $0.00 [Add to Cart]

Free Online Preview

What is Cultural Competency? In simple terms, it’s medicine at its best: patient-centered care. Healthcare providers who are sensitive to the cultural and religious beliefs of the communities they serve, particularly surrounding health and illness, provide patient-centered care. It’s considered 'cultural competency' and it’s a regulation in hospitals around the country. This program is designed to address the delicate nature of cultural competency.

Trains healthcare professionals about patient assessment tools that allows employees to explain illnesses and treatment, identify healing, negotiate treatment, intervene and collaborate with patient family members Realistic healthcare scenarios representing many different cultures and beliefs

Additional content and insights to enhance the comprehension and retention of this critical information

Added features and benefits of DVD training include:

• English and Spanish versions – many also include Portuguese
• A Customizable PowerPoint™ Presentation – makes training site-specific; excellent for training different personnel and departments
• Training Points – outlines key learning points of your training; reinforces important safety points to your employees.
• Chapterized Content - video-enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
• Expanded Leader's Guide – excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool. Portable Convenience – perfect for those who train and travel! Includes ten employee handbooks.

• Cultural Competency: Just Good Healthcare (DVD) $545.00 [Add to Cart]
• Cultural Competency: Just Good Healthcare (DVD Rental) $200.00 [Add to Cart]

Length: 19 minutes

Free Online Preview 

This highly-recommended course will help your staff understand what cultural competency means and what constitutes a culture. They will recognize that being sensitive to other cultures will help them interact smoothly with their patients. They will also learn the five steps of problem-solving, namely: gather information; assess understanding; give explanations not orders; be sensitive to the patient's situation; and summarize and explain the next step.

Added features and benefits of DVD training include: 

• English and Spanish versions – many also include Portuguese
• A Customizable PowerPoint® Presentation – makes training site–specific; excellent for training different personnel and departments
• Training Points – outlines key learning points of your training; reinforces important safety points to your employees.
• Chapterized Content – video–enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
• Expanded Leader's Guide – excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool.
• Portable Convenience – perfect for those who train and travel! Includes ten employee handbooks.

New!

Free Online Preview

Healthcare facilities are no longer considered immune from the violence of the outside world. In one state alone, nearly 60 percent of hospital employees received injuries from patients or visitors. Protect your employees by teaching them how to spot potential violence and how to diffuse a hostile situation.

• Areas of your facility that are most susceptible to violence
• Reasons for increases in violence
• When to apply physical and chemical restraints
• How to deal with the aftermath of an attack

Includes: 17 minute DVD

Added features and benefits of DVD training include:

• English and Spanish versions – many also include Portuguese
• A Customizable PowerPoint™ Presentation – makes training site-specific; excellent for training different personnel and departments
• Training Points – outlines key learning points of your training; reinforces important safety points to your employees.
• Chapterized Content - video-enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
• Expanded Leader's Guide – excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool.
• Portable Convenience – perfect for those who train and travel! Includes ten employee handbooks.

• Healthcare Violence: Be Part Of The Cure - DVD $445.00 [Add to Cart]

Free Online Preview

Length: 23 minutes

Being able to apply age-specific care often depends on an understanding of the patient's and family's culture and using age appropriate communication skills.

This program addresses the accreditation standards established by The Joint Commission. It covers:

• Age characteristics
• Communication
• Age-specific care
• Nursing considerations
• Safety needs

Length: 19 minutes 

Free Online Preview

Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. Learn the 10 Rules of World Class Customer Service with Coastal's Customer Service In Long-Term Care: Making It World-Class, which trains your employees to: 

• Anticipate the patients' needs
• Minimize problems
• Speak and listen effectively
• Learning to follow up effectively
• Handle complaints successfully
• Be caring, conscientious, team-oriented and pro-active.

Added features and benefits of DVD training include: 

• English and Spanish versions – many also include Portuguese
• A Customizable PowerPoint® Presentation – makes training site–specific; excellent for training different personnel and departments
• Training Points – outlines key learning points of your training; reinforces important safety points to your employees.
• Chapterized Content – video–enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
• Expanded Leader's Guide – excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool.
• Portable Convenience – perfect for those who train and travel! Includes ten employee handbooks

Free Online Preview

Length: 26 minutes

Being able to apply age-specific care often depends on an understanding of the patient's and family's culture and using age appropriate communication skills.

This program addresses the accreditation standards established by The Joint Commission. It covers:

• Age characteristics
• Communication
• Age-specific care
• Nursing considerations
• Safety needs

Free Online Preview

Length: 23 minutes

Being able to apply age-specific care often depends on an understanding of the patient's and family's culture and using age appropriate communication skills.

This program addresses the accreditation standards established by The Joint Commission. It covers:

• Age characteristics
• Communication
• Age-specific care
• Nursing considerations
• Safety needs

Free Online Preview

This important program discusses the strategies for handling patients whose behavior is difficult. Problem behavior is a catch-all term that refers to patients actions that are not dangerous but can still lead to disruptions of care. Examples of these actions include arguing with staff or visitors, challenging the rules, noisy behavior, name calling and swearing.

• The reasons difficult behavior must be handled
• Types of behaviors
• The Intervention process
• Patients prone to difficult behavior

Includes: 21 minutes DVD

Added features and benefits of DVD training include:

• English and Spanish versions – many also include Portuguese
• A Customizable PowerPoint™ Presentation – makes training site-specific; excellent for training different personnel and departments
• Training Points – outlines key learning points of your training; reinforces important safety points to your employees.
• Chapterized Content - video-enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
• Expanded Leader's Guide – excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool.
• Portable Convenience – perfect for those who train and travel! Includes ten employee handbooks.

• Difficult Behavior: Breaking Through - DVD $445.00 [Add to Cart]

Length: 20 minutes

Free Online Preview

As a healthcare worker, you have the responsibility to manage the R-I-S-K of the hazardous materials on site. This important program will teach you to Respond Immediately for Safe-Keeping and to use chemicals safely by getting to know your hazard communication program. 

• Complies with OSHA 1910.1200
• Identifies hazardous chemicals
• Explains what to do in case of exposure

Added features and benefits of DVD training include: 

• English and Spanish versions – many also include Portuguese
• A Customizable PowerPoint® Presentation – makes training site–specific; excellent for training different personnel and departments
• Training Points – outlines key learning points of your training; reinforces important safety points to your employees.
• Chapterized Content – video–enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
• Expanded Leader's Guide – excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool.
• Portable Convenience – perfect for those who train and travel! Includes ten employee handbooks. 

These days, coaching isn't only the responsibility of the manager. Any team member may be called upon to coach a co-worker. This video walks viewers through the practical steps to increasing success for coaches and learners in any healthcare organization. You'll visit an accounting office, a hospital, and a medical service center as workers resist and stumble through the coaching process, finally learning to create positive outcomes. This important training tool explores the perspective of both coach and learner. You will watch purchasing administrator Wes try to move Peggy from one-on-one vendor ordering to an online purchasing system. His incomplete coaching results in an ordering snafu on Peggy's part. Ultimately they learn to work together to make the coaching process successful.

At the hospital, nursing supervisor Moira enlists Louise to help with a new coworker's orientation into their unit. Louise isn't too keen on losing her own time with patients, but in the end sees that teaching Aaron what she has learned over the years not only improves her coworker's skills and efficiency, but improves the entire unit's patient care and cost-saving abilities.

At the medical technology service center, veteran service representative Todd is none too pleased to have a freshman rep assigned to coach him on calls. His defensiveness and stubbornness make it difficult for him to take Vicki's suggestions, but Vicki's coaching allows him to see how his technical proficiency could be balanced with a greater sensitivity toward client needs.

You will watch the evolution of these encounters, skipping from one scenario to the next as each pair illustrates the skills necessary for successful coaching

Included: A 18 minute DVD or VHS.

• When the Coach is You! (Healthcare Version) DVD $595.00 [Add to Cart]
• When the Coach is You! (Healthcare Version) DVD Rental $275.00 [Add to Cart]

This course is also available for online training, see details below.

This program can help your team turn frustrating communications into successful exchanges. When your profession is caring for the health of others, words truly become a lifeline.

Combining humor and drama, this team-building video demonstrates dangers that arise when there is a discrepancy between what we mean to say and what others hear, how varied interpretations of a single word can upset our ability to provide the best in patient care and the importance of precise communication - especially in a health care setting.

Viewers learn how communication succeeds when it passes through 5 stages:

1. The Speaker launches a thought
2. The Language that is chosen is clear and uses specific words
3. The Environment is organized and free of distractions
4. The Listener interprets the message
5. Thorough Feedback is given to guarantee that the Speaker and Listener understand each other completely

Online Training Option

• Pricing - $9.95 per user
• Minimum order - $500
• Users receive a post-test and certificate of completion. You set the test’s passing grade.
• You get an Administrator’s Page that shows who has logged on to take the training and the test score of each viewer.

Please contact us by email if you have more than 1000 users for special pricing options.

Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

• Communication in Healthcare - DVD $595.00 [Add to Cart]
• Communication in Healthcare - DVD Rental $275.00 [Add to Cart]
• Communication in Healthcare - DVD Preview $0.00 [Add to Cart]
• Communication in Healthcare - Online Course $9.95 [Add to Cart]

In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression and positive connection are almost immeasurable.

This engaging and motivational film will teach your team how to naturally make a genuine connection with patients, family members, co-workers...everyone they meet.

Connecting in Healthcare is all about...

• Choosing the right ATTITUDE...be welcoming, empathetic, curious and resourceful
• Sending the right SIGNALS - ...with your face, body and voice.
• Get them TALKING - ...investing in listening pays off in trust.

Learn to...

• Increase patient satisfaction
• Strengthen co-worker relationships
• Improve customer service
• Raise productivity & fun at work

Program Includes:

• 1 How to Connect in Healthcare...in 90 seconds or less video (16 minutes)
• 10 Reminder Cards
• 1 52 Page leader's guide

General Hospitable is filled with customer service tips your staff can put to use immediately. But more than just teach specific skills, it provides your healthcare team with a vision of what your facility can be when everyone sets their sights on consistently delivering top quality care to your patients.

• Avoid jargon and give patients all the information they need to make informed decisions
• Ease patient's anxiety by taking ample time to explain discharge information
• Solicit patients' problems so you can correct them
• Respect patients' privacy and knock before entering
• Safeguard patient confidentiality and avoid making negative comments where patients can overhear
• Practice service recovery by really listening, apologizing and resolving any problems

Program Contents: A 20 minute AVHS or DVD and Leader's Guide

Online Training Option:
This program is also available for online training, click here for details

• General Hospitable - DVD $595.00 [Add to Cart]
• General Hospitable: DVD Rental $275.00 [Add to Cart]