 |
 Hospitality TrainingReservations Software - Software For Hotels, Motels, Guest Houses, B&Bs, Lodges & Inns And Campgrounds Worldwide. Click Here to Learn More!
 One of the best and most sought after Customer Service programs available. No matter how large or small a business is, its success depends on the level of service it delivers to its customers. The choice is ours, do we treat them as an interruption in our day, or as a welcomed guest? THE GUEST uses humor to change the way we see our customers and to remind us that everything we need to learn about great customer service, we already know. Treating customers as guests is as simple as:
Program Includes:
 In the hospitality industry, it's an employee's job to make customers feel welcome and appreciated. Unfortunately, the customer in this program doesn't get a lot of that. As he is neglected by hospitality workers and other service providers, viewers remember what matters most. A hapless, harried customer. That's who you'll meet in Remember Me: A person just like you who turns to businesses like yours and receives less than ideal service, to put it mildly. Here's a customer who has been doing business in the same places for years and yet is treated like a stranger - and worse. The beauty of this program is its simplicity. In just 10 minutes, it reminds the audience what it feels like to be on the receiving end of bad service. The Hospitality Version includes several "wrong way" scenes set in a hotel; however, it also features an ending which shows what can happen when a front desk worker exceeds the customer's expectations. Participants will learn that:
Program includes: 16 minute DVD or VHS with Opener and Closer segments, Leader's Guide, Follow-up Activity Pack and 10 Reminder Cards>
 New Release - Government Version also Available Free Online Preview “Customer service just isn’t what it used to be.” That statement can’t be supported with statistics but not many people would argue it. The GOOD news is that organizations offering EXCELLENT customer service now have a greater competitive advantage than ever before! Who Cares?, the new training program that can play a critical role in giving your organization just such an advantage! We’ve identified and illustrated the four simple but critical cornerstones of excellent customer service:
In reality, most customer service representatives really do care. But they often neglect, or fail to remember those basic behaviors that send that caring message to your clients. It’s also too easy for them to forget the important role they play in your organization’s success. Who Cares? provides both the information and inspiration your staff needs to provide winning customer service. Program Synopsis: An engaging host provides narration between a wide variety of realistic and thought-provoking customer service scenes. The viewer is reminded to put themselves in the customer’s shoes as “wrong way” and “right way” service examples are provided. Retail, hospitality, food service, banking and government settings along with man-on-the-street commentaries provide an informative and fast-paced training experience. Program Includes: A 21 minute DVD or VHS video, comprehensive leader’s guide, PowerPoint Presentation on CD-ROM and Who Cares?, handbook and leader’s guide.
 Best-Seller! The Difficult Guest picks up where The Guest, leaves off. Combining outrageous comedy, customer interactions we can all relate to, and a cast of unforgettable characters, this video sets a highly entertaining stage for some solid customer service training on recognizing, understanding and taking care of difficult customers, because sometimes...it's your L.A.S.T chance. Key Learning Points...
Program Includes:
 How is it that certain teams achieve extraordinary excellence, day after day, year after year and manage to stay committed to each other, their customers and their organization's mission? This new program features the remarkable team at the Four Seasons Restaurant in New York City. Long regarded as a premier destination and widely thought of as one of the best restaurants in the world, the Four Seasons team lives by a set of principles that are universal to any team, in any environment. There are no actors, no experts and nothing is contrived-just a real-life, high performing team delivering excellence day after day, year after year. Just as an example, one of the most important principles of the team is their commitment to each other. An uncommon promise that is one of the traits that set them apart from all others in any setting. They know that unless they take care of each other first they will not be able to provide the level of service required by the pressure-cooker atmosphere of the restaurant. The five principles:
The program comes with a comprehensive leader's guide and Power Point Presentation for a one-hour session and a four-hour session and one set of reproducible participant handouts on a convenient CD. It also has very flexible content points that allow for customization for organization-specific exercises or other activities that you may prefer to use. Program length: 17 minute DVD
 Shot in one of the largest casinos on the West Coast. This documentary style video teaches the basics of great customer service from the experts—the real casino employees! Learn how to:
Includes: 13 minute video or DVD, Leader's Guide, A deck of 52 training cards with every purchase!
 Produced - 2004
The aim About the program Jamie Oliver's passion and vision transformed a bunch of unemployed kids into an efficient, organized team, capable of running a first-class London restaurant. Fifteen lessons on teamwork identifies the key stages of team development - forming, storming, norming and performing. It follows Jamie's young trainee chefs as they move through these stages to come together as an effective unit. The program identifies four easy-to-remember learning points so your team can apply the trainees' experiences to improve their own team skills: Get it straight Get on board Get stuck in Get better The benefits
Program includes: DVD (25 minutes),course leader's guide, self-study workbook, customizable worksheets, powerPoint slides and handouts.
Produced - 2001 What happens behind the scenes at a major hotel, from the moment you enter the lobby until checkout time? This video takes an up-close look at the variety of people it takes to make a person’s stay away from home comfortable and pleasant in every way. Beginning with the doorman and bellhop, moving on to the check-in desk, peeking into the storage closets where all the linens are stored, and even getting inside the business offices, we will see that there are lots of job possibilities in the fast-growing hospitality business. One 21-minute video.
 The difference between success and failure in today’s business environment is customer service. In this course you’ll learn the basics of customer service and how to consistently provide high-quality customer service. Course Overview
Customer Service Attitude
Customer Service Process
Customer Service by Phone
 Instructs the housekeeping employee in specific safety hazards. Included are cleaning techniques, chemical use, back injury prevention, and more.
Produced - 2004 As the CEO of the luxury Loews Hotels chain, Jonathan Tisch knows status. So do his employees, who uphold the corporation’s reputation every day of the year. In this program, John is retrained by his workers, most of whom earn their living on the ground floor at his famed Loews Miami Beach Hotel. From bellman to line cook, from room service to pool concierge, from front desk to housekeeping, Jon faces a barrage of challenges that require more stamina than status. Ideal for launching a lecture on employer/employee dynamics, work ethics, and interpersonal skills in business. (45 minutes)
 Fast paced, energetic and loaded with excitement...the What do you Say? Training program puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations. It then provides realistic, practical answers that they can use on the job immediately. Delivering up another large dose of fun... the What do you Say? Card Game is grounded in the real world. Employees have to think quickly as they win cheers, Service Bucks and points. It's a great mix of serious fun and high impact learning. A powerful tool that no employee should be without... the What do you Say? Employee Handbook takes over where the training video and game leave off, providing practical answers to over 100 difficult customer service situations, including disruptive guests, diversity challenges, disability issues, etiquette and more. Program Includes: A 22 minute video or DVD, 10 Pocket Cards, 10 Employee Handbooks, 1 Card Game with Service Buck, 1 Customer Comment Program and 1 -30 Page Manager's Guide.
Here are nine stop-and-discuss scenarios depicting examples of possible harassing behavior in a variety of hospitality environments. After each vignette, an employment law attorney provides a brief explanation of why the situation is considered to be sexual harassment, or why it's not, and the federal laws that apply to the hospitality industry. Ideal for educating employees in hotels, motels, resorts, casinos, restaurants, food services and other hospitality environments. Key Training Points:
Added features and benefits of DVD training include:
Produced - 2006 Filmed onsite at a variety of popular Philadelphia eating places, this program does an excellent job of giving viewers an overall sense of what it’s like to work in the restaurant industry. Composed of a kaleidoscope of fast-paced, highly informative sound bites, Restaurant Orientation communicates the restaurant experience through the people who know it best: waiters, bartenders, managers, owners, hosts, busboys, dishwashers, and cooks and chefs of every type. Comments run the gamut: pay, hours, employee skill sets, career paths, motivations for working in the business—the upside and the downside, as viewed from the inside. (14 minutes)
Produced - 2001 Whether preparing a family meal or designing the menu for the newest eatery in town, the creative chef always seeks a balance of tastes, textures, and colors. Achieving this balance takes careful planning and an understanding of the principles of menu planning: nutrition, availability of ingredients, cost of ingredients, prep time, and presentation. Using both video and interactive technology, The Creative Chef—a multimedia kit including a video, a CD-ROM that introduces the restaurant business, and a CD-ROM containing more than 100 recipes—is an extremely effective learning tool designed for culinary arts, food service, and family science programs. One video and two CD-ROMs. The Series Includes: What's For Dinner? Planning a Menu | Running a Restaurant: Menus and More | The Recipe File
|
Business Training Media, Inc.TM
4108 Hayvenhurst Drive, Suite 101 Encino, CA 91436, USA |
