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Hospitality Training Produced - 1996 This five part series provides a documentary style examination of the working lives of young hospitality professionals in a range of settings, from the 5 star hotel to the small local motel. The series include the following DVD titles:
Length 1 hour and 40 minutes
 Best-Seller! Treat your customer like a guest in your home. The fortunes of any business rise or fall based upon the level of customer service it delivers to its customers. No matter how large or complex a company may be, great customer service usually comes down to one employee, serving one customer, one day at a time. Great customer service is no secret. That's the message behind the remake of this hilarious hit. We all know how to take care of a guest in our home; we welcome them, we take care of their needs, we thank them for behind the remake of this hilarious hit. We all know how to take care of a guest in our home; we welcome them, we take care of their needs, we thank them for coming and we invite them back. A guest at work is no coming and we invite them back. A guest at work is no different. It's that simple. Great customer service lies within each of us. With each new customer we have a choice: we can treat them as an interruption in our day, or we can greet them as a welcomed guest. Let this video forever change the way we see our customers ... our Guests! Package includes:
The hospitality industry in Australia and globally is vast. It offers never ending career opportunities. Develop a basic understanding of the hospitality industry and the variety of departments which interrelate to make a business successful. Meet people in the job and those who are training the ever increasing number of people who are seeking careers in this diverse industry. Is the hospitality industry for you? Find out more about job seeking, occupations and career paths that you could follow. 24 minutes
 Best-Seller! The Difficult Guest picks up where The Guest, leaves off. Combining outrageous comedy, customer interactions we can all relate to, and a cast of unforgettable characters, this video sets a highly entertaining stage for some solid customer service training on recognizing, understanding and taking care of difficult customers, because sometimes...it's your L.A.S.T chance. Key Learning Points...
Program Includes:
 Best-Seller! Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers. When a kind greeting and an ounce of respect aren’t enough, the techniques presented here can keep a situation from getting out of control. Rather than taking the matter personally, employees learn that they’re in a position to solve problems and possibly even make someone’s day a little bit brighter. Duration: 21 Minutes
 Produced - 2001 By profiling a range of professionals, this program gives a real 'feel' for the industry, exploring: * The difference between service and servility * The need for positive workplace attitude * Effective staff and client communication * Building self-confidence and industry awareness Length: 19 minutes
 Released - 2005 Harassment represents one of the most destructive workplace issues faced by public and private employers today. Now more than ever, it's important to train all personnel to recognize the various forms that harassment may take and implement measures to prevent it in your organization! Harassment Is offers realistic scenarios representing many different forms of harassment based on sex, age, race, disability, religion, and sexual orientation. Each harassment situation is presented by an on-camera host who adds additional content and insights to enhance the comprehension and retention of this critical information. Harassment Is will raise awareness regarding harassment and explain the do's and don'ts of creating a respectful work environment for everyone. Harassment Is will help employees learn how to...
Program includes: A 22 minute DVD or video, 10 Harassment Is Employee handbooks, leader's guide with customizable Harassment Is PowerPoint
Online Training Pricing Option:
 Produced - 2004 Events and functions need careful planning and execution. This program examines a range of areas relevant to event or function catering. It focuses on general planning, budgets, the food - including menu planning, presentation, the kitchen, food quantities, transporting food, and food storage and handling for outside functions. The program also looks at the importance of good timing and flexibility, and explores some of the legal requirements involved in catering for an event. This is a brilliant resource for all hospitality students. Length: 19 minutes
 Release - 2009 A customer approaches your place of business, fully intending to buy something. Then, it happens…something frustrates the customer to the point where she changes her mind and leaves without spending a dime. The "it" is a "WAYMISH" and 2 out of 3 times, it results in the permanent loss of a customer.
The Supervisor Show component plays off the main show and further helps supervisors understand the unique role they play in setting the right tone and working with employees to prevent WAYMISHes. Content:
Length: Main show 18 minutes, Supervisor Show 10 minutes
This program provides a fresh approach to quality customer service in the hospitality industry. This film is appropriate for all employees in this industry. Runtime: 7 MIN. YOU WILL RECEIVE A FREE WRITTEN MATERIAL CD-Rom. CD-ROM of Written Materials may include: Leader's Guides, Questions & Answers, Manuals, and Power Points.
5-minute video. Runtime: 6 MIN. YOU WILL RECEIVE A FREE WRITTEN MATERIAL CD-Rom. CD-ROM of Written Materials may include: Leader's Guides, Questions & Answers, Manuals, and Power Points.
 This three-video set teaches your kitchen staff how to make workplace safety a top priority. Learn how to handle and clean kitchen machinery and knives, how to prevent injuries that can occur from spills or improper lifting, and how to prevent kitchen fires and burns from occurring. Keep your staff alert and aware while they work in a potentially dangerous kitchen environment.
Standard Hospitality Package (15-on-2) 15 DVDs and 1 CD-ROM of Written Materials. Package Includes: 5001A Safety Orientation **Denotes item is not available in Spanish**
 In the hospitality industry, it's an employee's job to make customers feel welcome and appreciated. Unfortunately, the customer in this program doesn't get a lot of that. As he is neglected by hospitality workers and other service providers, viewers remember what matters most. A hapless, harried customer. That's who you'll meet in Remember Me: A person just like you who turns to businesses like yours and receives less than ideal service, to put it mildly. Here's a customer who has been doing business in the same places for years and yet is treated like a stranger - and worse. The beauty of this program is its simplicity. In just 10 minutes, it reminds the audience what it feels like to be on the receiving end of bad service. The Hospitality Version includes several "wrong way" scenes set in a hotel; however, it also features an ending which shows what can happen when a front desk worker exceeds the customer's expectations. Participants will learn that:
Program includes: 16 minute DVD or VHS with Opener and Closer segments, Leader's Guide, Follow-up Activity Pack and 10 Reminder Cards
Produced - 2007 In What's Your Pickle? Bob hits the road in his red 1954 Cadillac convertible in search of "all-star" Pickle Givers from across the country. He uses the best of these stories to create an endearing and inspirational video that continues to build upon the pickle philosophy. In Bob's contagiously enthusiastic manner, he teaches viewers that "if you look and listen, your customers will tell you what your pickle is". He then offers four key steps--ways to help give your customer "The Pickle":
What's Your Pickle? is fun and entertaining, and offers a fresh new look at how your team can integrate the pickle-giving culture into your own workplace. The stories will inspire viewers to new heights--some are endearing, some are practical, and some are simply amazing. They will provide trainers with a great spring board for discussing new and inventive ways to serve the customer. Find out about the "trickle-pickle". Program includes: A 17 minute DVD or VHS, Leader's Guide on CD-ROM, Customizable PowerPoint Presentation (available with DVD purchase only), 10 Reminder Cards, 10 Green Pickle Lapel Pins, 3 Travel Postcards and 1 Pickle Sticky Notepad.
 Best-Seller! Government version also Available “Customer service just isn’t what it used to be.” That statement can’t be supported with statistics but not many people would argue it. The GOOD news is that organizations offering EXCELLENT customer service now have a greater competitive advantage than ever before! Who Cares?, the new training program that can play a critical role in giving your organization just such an advantage! We’ve identified and illustrated the four simple but critical cornerstones of excellent customer service:
In reality, most customer service representatives really do care. But they often neglect, or fail to remember those basic behaviors that send that caring message to your clients. It’s also too easy for them to forget the important role they play in your organization’s success. Who Cares? provides both the information and inspiration your staff needs to provide winning customer service. Program Synopsis: An engaging host provides narration between a wide variety of realistic and thought-provoking customer service scenes. The viewer is reminded to put themselves in the customer’s shoes as “wrong way” and “right way” service examples are provided. Retail, hospitality, food service, banking and government settings along with man-on-the-street commentaries provide an informative and fast-paced training experience. Program Includes: A 21 minute DVD or VHS video, comprehensive leader’s guide, PowerPoint Presentation on CD-ROM and Who Cares?, handbook and leader’s guide.
 In the end, keeping the good ones comes down to connecting with each member of your team on a regular basis. The great news is that this doesn't cost the company a dime. Keeping the Good Ones is a management and leadership training video that deals with employee retention. It will inspire managers and provide them with practical tools which they can use to keep the good people they already have. Key Learning Points..
Program Includes:
 Produced - 2001 This program looks at what it takes to be a professional waiter, what employers expect and what the clients expect. Length: 29 minutes
 Resort tourism is a popular form of tourism entailing visitation to a resort generally for holiday purposes to relax on a beach, ski the snowfields or merely a break away from the hustle and bustle of everyday life. Resorts encompass a wide range of activities and services including accommodation, entertainment, meals and drink service. Each element of a resort is reliant upon the success of another element therefore effective organizational management is crucial to ensuring the resort can create an experience the guest is seeking. Customer service is of utmost importance and plays a large role in delivering a quality guest experience. Tourists are becoming more responsible in their consumption and management need to recognize this change in the market. The challenge is to incorporate sustainable practices without jeopardizing the quality of the tourist's experience.
 At Your Service Series This program looks at the hospitality industry: an overview, service management, workplace essentials, personal grooming and hygiene and presentation. 22 minutes
 The HACCP system - Hazard Analysis Critical Control Points - was developed in the 1960s in the US and was used in the NASA space program. This program analyses and explains this scientific system, which identifies specific hazards and measures for their control, ensuring food safety. HACCP can be applied throughout the food chain from primary production through to consumption. HACCP also aids in the inspection of food premises by regulatory authorities and ensures confidence in export industries that the food we produce is safe. Throughout this program the seven principles that all food workplaces should implement as part of their Food Safety Program are discussed.
 This program considers the important function of housekeeping within the hospitality industry. It examines the executive housekeeper's responsibilities in a 353 room luxury hotel including which aspects of the hotel fall under the auspices of the housekeeping department. It then considers what is entailed in the housekeeping of a 78 room motor inn and, in conclusion, investigates the housekeeping operation in a 21 room backpacker's guest house. 20 minutes
This program considers the roles and responsibilities entailed in performing a variety of positions within the hospitality industry. Through 'on the spot interviews' with employees, viewers are introduced to basic skills needed to work in a busy bar of a public hotel, a silver service restaurant and a five star hotel. 20 minutes
 This program covers types of menus, basic equipment and laying of tables and covers.
5-minute video. Runtime: 5 MIN. YOU WILL RECEIVE A FREE WRITTEN MATERIAL CD-Rom. CD-ROM of Written Materials may include: Leader's Guides, Questions & Answers, Manuals, and Power Points.
5-minute video. Runtime: 7 MIN.
YOU WILL RECEIVE A FREE WRITTEN MATERIAL CD-Rom. CD-ROM of Written Materials may include: Leader's Guides, Questions & Answers, Manuals, and Power Points.
 Who said learning can't be fun?
 5-minute video. Runtime: 7 MIN. YOU WILL RECEIVE A FREE WRITTEN MATERIAL CD-Rom. CD-ROM of Written Materials may include: Leader's Guides, Questions & Answers, Manuals, and Power Points. Contents vary depending on program.
5-minute video. Runtime: 6 MIN.
YOU WILL RECEIVE A FREE WRITTEN MATERIAL CD-Rom. CD-ROM of Written Materials may include: Leader's Guides, Questions & Answers, Manuals, and Power Points.
HOSPITALITY ORIENTATION 2000 Training Package 2 DVDs and 1 CD-ROM of Written Materials. Package Includes: 5001A Safety Orientation **Denotes item is not available in Spanish*
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