Management / Supervision

An easy-to-use training solution for communicating organizational expectations to new hires.

What if you could easily show your new hires the kinds of behaviors you expect from them-including everything from basic workplace etiquette (like being aware of personal hygiene & appearance) to more advanced things (like showing appreciation to co-workers and taking initiative)?

Start Right...Stay Right Orientation Basics leads viewers through vignettes demonstrating 24 success behaviors.

The program is divided into four sections:

• You and Your Mindset
• You and Your Co-Workers
• You and Your Manager or Supervisor
• You and The Organization

Each section runs about 10 minutes long. The segments can be watched back to back in one sitting or viewed in sections.

Here's the best part of this video product: You can fully facilitate the training or just let the video stand alone. A Leader's Guide containing group exercises, activities and reproducible worksheets is supplied, but the video can also be used effectively without wrap-around discussion or activities.

Program includes: A VHS or DVD, Leader's Guide, PowerPoint Presentation on CD-ROM and 10 copies of the Start Right...Stay Right book

Format: Three-Ring Binder

In 50 Activities for Collaborative Management, you’ll find an array of dynamic and engaging exercises to help you explore what makes collaborative management work, its potential benefits and how to experience them in your organization.

Each exercise highlights a specific aspect of collaboration, such as:

• Thinking collaboratively
• Ten collaboration myths
• Finding collaborative common ground
• Playing collaborative roles
• Finding collaborative opportunities
• Talent tapping
• Erroneous collaborative assumptions
• Reaching collaborative consensus

With each exercise, you’ll get everything you need to bring it to life—including a purpose, description, time to allot, presentation tips and debriefing statement.

• 50 Activities for Collaborative Management $149.99 [Add to Cart]

"How To" For Supervisors

The impressions a new employee forms in the first few days on the job can have a big impact on that person’s job performance and satisfaction. This new Click 'n Train PowerPoint® presentation will help to ensure employees are properly informed and trained to do their jobs safely, correctly, and productively. It will teach supervisors and managers to recognize the benefits of new employee orientation as well as learn to plan successful orientations.

New Employee Orientation includes:

• A fully prepared PowerPoint® presentation - Fully researched and expertly designed training meeting on this key topic
• Reproducible handouts, quizzes, and completion certificate - Print and photocopy the handouts for concise, cost-effective tips and reminders. Plus, test for comprehension.
• Easy-to-customize PowerPoints - Change the meeting outlines and insert your own photographs to meet your own company's policies
• Interactive exercises -Involving exercises gain buy-in and increase comprehension
• Trainer's outlines -Useful background and tips save you hours of preparation time

• Click 'n Train: New Employee Orientation PowerPoint $99.99 [Add to Cart]

Documenting Employee Performance Workshop offers both new and seasoned leaders step-by-step instruction in a process for documenting performance issues – from the identification of the issues all the way through resolution. The workshop comes with the activities, self-profiles, quizzes and other interactive techniques you need to engage participants and ensure learning sticks.

This workshop will help participants:

• Emphasize behavioral modification and corrective action – not punishment
• Follow a systematic process for documenting performance issues
• Be consistent when counseling to ensure understanding and acceptance of feedback
• Identify their leadership style so they can better understand their reactions to various employee situations

The workshop is packed with tips and strategies for giving feedback, using impact words, coaching for change, writing performance objectives, identifying and dealing with personality types, identifying performance gaps, using the correct language and formats for documentation, documenting expectations of employees, and much more.

Trainers can easily customize the workshop to fit your organizational culture and environment. An appendix section includes 12 reproducible forms for helping participants evaluate their coaching skills, detail development plans, create a Performance Enhancement Plan (PEP), and more.

• Documenting Employee Performance Workshop $149.99 [Add to Cart]

TELLY AWARD WINNER!

Mentoring is critical in today's organizations, but how do you learn to be a better mentor? What about the people being mentored — the mentees? How can they maximize the benefits of the time they invest? Insights to Better Mentoring is an educational program that presents 4 successful mentors and their mentees in a revealing and insightful exposé of what works best in these complex but essential relationships.

We'll explore effective mentoring with the help of a senior executive at Costco Wholesale, the Chief Information Officer at Lockheed Martin Space Systems Co., a Fire Chief and a Superior Court Judge. This diverse and fascinating collection of mentors and their mentees will demonstrate the 4 Pillars of effective mentoring and provide insights that will improve any mentoring relationship in any organization

Mentoring comes in a variety of styles, shapes and colors. Some organizations have structured programs that pair mentors and mentees and set out an agenda for them. Others have less formal approaches, facilitating and supporting mentoring relationships but not defining them. Regardless of the way mentoring is structured, there are certain fundamentals that will make these relationships more effective. That is what we seek to explore in Insights to Better Mentoring.

Program Includes:

Nearly all companies and individuals say goals are important. Whether they are sales goals, production goals, personal finance goals, or weight loss goals they are deemed important. Yet many times we set our goals without much real thought. "Our new sales goal is to increase last year's sales by 10%." Why? Maybe it should be 20%. But without any real thought no one is really sure.

In this new DVD training program you'll learn:

• Why it's important to set accurate goals
• How to set goals so they mean something
• The GRASP IT goals achievement system
• Why planning is critical to both your business and personal life
• The six key elements to change

"Decide upon your goals and then set your mind, body and world into motion. As a worthwhile being, you deserve success. Demand it. Require it. Insist upon it," says Blackman.

Divided into segments, this DVD is perfect for group training or may be used for individual instruction. This how-to training program comes with a DVD, CD audio and goals-setting booklet. It is a must for any individual and organization. (Length: 35 minutes)

• How To Really Achieve Your Goals - DVD $149.99 [Add to Cart]

Everyone sees the world differently. We all have different frames of perspective and reference. Generational Conflict happens when Boomers and Xers egin to make assumptions about each other and fail to recognize the other persons frame of reference. SHOWDOWN AT GENERATION GAP is for supervisors, managers and employees at all levels. It introduces differences, perceptions and expectations of the two dominant employee groups which comprise todays workforce -- Baby Boomers and Generation X. This video will show both managers and employees how they can become more effective in todays generationally diverse workforce.

Viewers will learn : * How and why Boomers and Xers are different * What their complaints against each other are *How the generations can adapt their communication styles to build alliances with each other.

Length: 22 minutes

• Showdown at Generation Gap - DVD $595.00 [Add to Cart]

Performance appraisals are a vital management tool to evaluate and improve employee performance and motivation. They also help you identify employees for promotion and training as well as help employees set and accomplish career goals. The better prepared supervisors are to conduct fair and productive appraisals, the more useful employee appraisals will be in accomplishing the goals your organization’s policy has set for the evaluation process.

This new plug-and-play professional-quality audio presentation does the talking for you. You get a complete, comprehensive training session with both visuals and audio, as well as training reinforcement materials-quiz, handout, interactive exercises! This complete training course meets the needs of all types of learners (audio, visual, tactile) for results-oriented training. These courses can be used as self-directed courses or in a classroom setting for ultimate flexibility.

This easy-to-use training program will help your supervisors become more comfortable and effective with performance appraisals by teaching them to understand how your organization’s performance appraisal process helps the organization, supervisors, and employees achieve their goals.

This time-saving program includes everything you need:

• An audio presentation
  A movie-like version of the PowerPoint® presentation with audio included for out-of-the-box classroom training.
• A fully prepared PowerPoint presentation
  Fully researched and expertly designed meetings on this key topic.
• Reproducible handouts
  Print and photocopy the handouts to reinforce the training.
• Interactive exercises
  Involving exercises increases comprehension.
• Quizzes
  Test your employees' knowledge.
• Completion certificate
  Document who satisfactorily completed training.
• Trainer's guide
  Helps you understand key training issues for this topic.

• Audio Click 'n Train: Performance Appraisals - How to Conduct Effectively PowerPoint $149.99 [Add to Cart]

A team briefing is a vital event in every organisation; it tells people what is happening and why. Team leaders therefore need to know how to talk to the team in order to exercise effective leadership. After all, people's attitudes are heavily influenced by their immediate boss who needs to secure the team's understanding, co-operation and support.

Using three core lessons and a variety of locations - to demonstrate that the lessons apply to all types of business - the video makes it clear that preparation is a major component in running a successful meeting. That means giving advance notice, forestalling interruptions and preparing notes.

But it doesn't end there. Preparation becomes redundant if the host is unable to control the meeting by keeping to the point, to anticipate questions, or to support management decisions.

Programme includes: DVD(28 mins), Course leader's guide, Delegate worksheets on disk, Powerpoint slides/OHPs on disk and Self-study workbook on disk

• Talking to the Team - DVD $999.00 [Add to Cart]

Produced - 2003

Free Online Preview

Every organization has a different kind of performance review system. Even so, the reaction to reviews is often the same - one of horror. Performance review sets out to encourage individuals to think about reviews in a new way, so they stop dreading them and start seeing them in a more positive light.

Performance review comes in two distinct parts - one for the manager and one for the appraisee. Unless both sides know what to expect, and how to get the most from the meeting, it will always fall short of the mark. Both sides have an equally crucial role to play.

Part one: Every manager's nightmare (length 30 minutes) is aimed specifically at managers. They know the importance of an employee's performance review, but this rarely makes having to do them any less painful. In fact, because they often end up being emotionally charged, they are seen more as 'excruciating' than 'crucial'.

To overcome this, and to show that we understand their apprehension, we identify six manager's 'nightmares': Defensive Dennis; Weepy Wendy; Silent Steve; Non-stick Nigel; Bolshy Becky and Bored Betty. We show these classic difficult characters in action and provide simple and effective strategies for getting them on-side. Through these characters we are able to demonstrate key review techniques managers can develop. By making them less confrontational and more productive managers will be able to fearlessly deal with all performance reviews.

Part two: Every appraisee's dream (length 20 minutes) is aimed at staff whose review is coming up shortly. This section really shows the positive side of performance reviews and gives a full and vivid illustration of just how well they can go when they're handled properly by both parties. It gives the appraisee something to aim for during their own review, but is also very useful for managers - showing them what can be achieved from a successful review.

We also introduce another new character - Tracy. Like many employees she feels her annual performance review is a complete waste of time. We see her learn the secrets of preparation, based on a new three-part structure to help her thinking process:

• The past: what's gone well over the last year, and what hasn't
• The present: any current issues about the job she's doing
• The future: where she wants to go and what experience or training she will need to get there.

Key Learning Points:

• Explores essential interviewing skills
• Integral part of any management skills program
• 2-part program suitable for all managers and appraisees
• Engaging and amusing drama to reinforce the messages
• Memorable characters show different behaviors and techniques
• Promotes use of appropriate behavioral skills
• Over 50 minutes of training

Includes: Two DVDs (30 minute and 20 minute), leader's guides, participant worksheets on disk and PowerPoint slides on disk.

• Performance Review Series (Part 1 & 2) - DVD $1,495.00 [Add to Cart]
• Performance Review Series (Part 1): Every Manager's Nightmare - DVD $999.00 [Add to Cart]
• Performance Review Series (Part 2): Every Appraisee's Dream - DVD $999.00 [Add to Cart]

Someone resigning often comes as a complete shock. Even if you saw the warning signs, and just didn’t do anything about them, the number of thoughts that simultaneously rush into your head is immense. Why are they leaving? Could I have stopped it? How much is it going to cost to find a replacement? How will we manage without them? How to stop them leaving: talent management can help prevent all of this from happening in the first place.

There are many different reasons why employees might want to leave, and money isn’t usually one of them. How to stop them leaving: talent management highlights the 3 key reasons why employees might want to leave – stress, feeling undervalued or just plain boredom - and gives managers the practical solutions for spotting, and keeping hold of, people planning to.

The program demonstrates how to spot when employees might be thinking of going, how to find out what has caused the situation and how to prevent it from turning into a resignation.

The learning points are easy to understand and new, all too recognisable characters have been introduced to make them even more memorable.

Spot the warning signs highlights how you can tell when employees might by contemplating leaving, and why it’s imperative these signs aren’t ignored.

Ask questions shows how easy it can be to get to the bottom of someone’s problem, simply by talking to them and listening to what they have to say.

Look for solutions demonstrates how you can formulate a plan to stop the problem escalating and ultimately stop someone from leaving.

The benefits

• Reduces costs by showing managers how to retain staff
• Improves morale
• Covers the 3 key reasons for people wanting to leave
• Suitable for all levels
• Memorable characters and learning points

Program includes: DVD(25 mins), Course leader’s guide, Customizable worksheets on disc, PowerPoint slides/OHPs on disc and Self-study workbook on disc

• Talent Management - DVD $999.00 [Add to Cart]

New

By Wendy Denham and Jane Jestico

Teaching employees how to deliver effective performance appraisals will pay big dividends in your organization. But, too often, employees perceive the training as uninteresting – even boring.

Here’s a terrific resource full of hands-on exercises that will make training in this vital area enjoyable and extremely motivating. Every employee – regardless of how experienced they are in appraisals – will be stimulated by learning how to question, listen, be objective, give feedback, communicate and manage the process.  

Each activity is ready-to-use and includes a description, when to use it, objectives, materials and time required, and methods. Each activity takes under 60 minutes or so to complete.

Need to find a specific activity quickly? No problem. The activities are categorized into two groups – the skills and the process – so they are easy to select. All handouts are numbered using the same number as the activity. And some you’ll want to make into transparencies for use with an overhead projector.

Whether you’re a new or experienced trainer, you’ll find all the support you need to lead the activities, adapt them to your own training style and give performance appraisal training the priority it deserves.

Sample activities:

• Actions Speak Louder
• Confirm It in Writing
• Do You Really Mean That?
• Just Stick to the Facts
• Praise versus Criticism
• What Do You Think?
• Where Do We Go from Here?

Format: 3-ring binder, 308 pp

• 50 Activities for Performance Appraisal Training $149.99 [Add to Cart]

This course is also available for online training, see details below.

Accountability That Works! is an exciting, innovative training program that will provide everyone in your organization with the tools they need for a greater sense of empowerment, effectiveness and increased productivity. Participants will learn to view accountability as an ongoing process, a method for achieving personal effectiveness. When you have accountability in your organization, you have better results, improved teamwork & clarity. When you don't have accountability, you get blame, finger pointing, missed deadlines, etc.

Building accountability in your workplace saves you money every day in real terms:

• Consistently met deadlines.
• Clearly defined roles and expectations.
• Less blame and reduced time spent in conflict.
• Improved supervisor-to-subordinate and peer-to-peer relationships.
• Increased team efficiencies (such as less time lost in meetings).

Program Includes: A 22 minute VHS or DVD with two versions (one straight-through and one stop-and-go for discussion), Leader's Guide, PowerPoint presentation, 10 Participant Workbooks, 10 Reminder Cards and 10 Buttons

This course is also available for online training, see details below.

Online Training Option

• Pricing - $9.95 per user
• Minimum order - $500
• Users receive a post-test and certificate of completion. You set the test’s passing grade.
• You get an Administrator’s Page that shows who has logged on to take the training and the test score of each viewer.

Please contact us by email if you have more than 1000 users for special pricing options.

Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

• Accountability That Works! - DVD $995.00 [Add to Cart]
• Accountability That Works! - DVD Rental $275.00 [Add to Cart]
• Accountability That Works! - DVD (Spanish) $995.00 [Add to Cart]
• Accountability That Works! - Video (Spanish) $995.00 [Add to Cart]
• Accountability That Works! - Online Course $9.95 [Add to Cart]
• Accountability That Works! - Workbooks $15.95 [Add to Cart]

The only way we can get other people to change, since we cannot control their behavior, is to change our own behavior. In order to do this, we need to 'speak' gender differences." -- Dr. Pat Heim Based on a real-life case study, the purpose of CHANGING THE RULES is to help viewers move from understanding to solving gender communication problems by identifying the invisible rules men and women play by, and providing a model for choosing effective strategies for most successful communication between genders in the workplace. This is the problem-solving follow-up to the POWER DEAD-EVEN RULE and INVISIBLE RULES: MEN, WOMEN AND TEAMS.

Length: 36 minutes

• Changing the Rules - DVD $495.00 [Add to Cart]

A 5 Video or DVD Program Library Set

The Covey Leadership Library consists of the following video programs:

I Know Just What You Mean! - This workshop explores the difference between listening with the intent to respond and listening with the intent to understand. It underscores the vital importance of diagnosing needs before prescribing solutions and demonstrates why much-hyped "active listening techniques" may actually contribute to miscommunication. (Length: 20 minutes)

Leading By Example - Powerful, principle-centered video learning workshop that illustrates the difference a mentor and coach can make. Through the dramatic story of Anne Sullivan and Helen Keller, this case study enables leaders to identify ways in which they can be more effective models, how they can set lasting examples, and how they can bring out the best in others. (Length: 20 minutes)

Mauritius - In this documentary, participants learn guiding principles designed to turn individual viewpoints into lasting organizational cohesiveness. Mauritius offers timeless insights designed to create an environment where people subordinate "mine" to "ours", and "now" to "the future", by recognizing the power of diversity. (20 minutes)

Max and Max - This program is designed to increase leaders' awareness of the waste of human potential within organizations, and to help create a culture that fosters independent initiative, creativity, and resourcefulness. (20 minutes)

Tearing Down Walls - This program uses the Berlin Wall as a metaphor for the barriers that exist between individuals, teams, departments, or even between an organization and its customers. Help people eliminate miscommunication, distrust, and stereotyping to improve performance and productivity in the workplace. (20 minutes) Program Contents: 5 Program DVDs or Video set and 5 Participant Guides for each title.

• Covey Leadership Library - DVD $2,995.00 [Add to Cart]
• Covey Leadership Library - DVD Rental $995.00 [Add to Cart]

This course is also available for online training, see details below.

In Discussing Performance you'll meet Rob and Claire. Rob is Claire's supervisor, and needs to have a performance feedback discussion with Claire. The scene begins with Rob and Claire having a disastrous meeting with tempers flaring. Next we travel on an emotional journey with Rob and Claire as they learn the secrets of making performance feedback discussion something to look forward to rather than being their worst nightmare.

Our performance discussion expert, Sam, shows us the correct way to ensure a most successful meeting, with productive outcomes and both happy bosses and employees. Whether you're a raw beginner at conducting performance feedback discussions or you've been doing them for years, this video will help your meetings become more productive, focused and worthwhile.

Participants will learn:

• The value of focusing on outcomes
• How to tackle contentious issues
• How to formalize forward planning
• How to avoid common pitfalls
• How to give positive feedback
• How to encourage self-appraisal
• How to work collaboratively to set goals
• How to motivate each other to develop professionally

Program Includes: A 20 minute VHS or DVD, Leader's Guide and PowerPoint Presentation on CD-ROM with Presenter's Notes. English and Spanish Version Available!

Online Training Option

• Pricing - $9.95 per user
• Minimum order - $500
• Users receive a post-test and certificate of completion. You set the test’s passing grade.
• You get an Administrator’s Page that shows who has logged on to take the training and the test score of each viewer.

Please contact us by email if you have more than 1000 users for special pricing options.

Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95

• Discussing Performance - DVD $695.00 [Add to Cart]
• Discussing Performance - DVD Rental $275.00 [Add to Cart]
• Discussing Performance (Spanish) - VHS $695.00 [Add to Cart]
• Discussing Performance (Spanish) - DVD $695.00 [Add to Cart]
• Discussing Performance - Online Course $9.95 [Add to Cart]

Produced in 2001

Free Preview

Appraisal interviews offer managers a golden opportunity to identify problems and opportunities, motivate staff and improve performance. But beware! the mishandling of such interviews can create the very opposite effect.

Three inept managerial characters show how an appraisal interview should not be conducted: The first never prepares or makes time; the second is too fond of the sound of their own ranting and, the last manager, cannot bring themself to make any criticism for fear of creating bad feeling.

Understandably, the poor employee who is subjected to these face-to-face farces becomes increasingly disenchanted, baffled and alienated.

How am I doing? uses the analogy of the distraught interviewee's medical checkup to highlight each manager's mistakes - and to illustrate exactly how an appraisal should be handled.

The benefits

• A brand new version of the classic programme on appraisal skills
• Suitable for any management skills course or workshop
• Promotes use of appropriate behavioural skills
• Targeted at managers and team leaders

Programme includes: DVD(26 mins), Meeting break video Course leader's guide, Delegate worksheets on disk, Powerpoint slides/OHPs on disk, Self-study workbook on disk

• How am I doing? - DVD $999.00 [Add to Cart]
• How am I doing? - VHS $999.00 [Add to Cart]

One of the greatest fears for most individuals is making a presentation in front of one person or an entire group. The fear is real and, for many, it can be devastating to an otherwise promising career. Now, with this 30-minute training program, you'll learn to develop the skills necessary to make every presentation a total success. You'll learn how to: overcome jitters; appear calm and composed; deliver what audiences expect; and much more. Order now and improve your skills in the crucial activity of making presentations!

Includes: A 30 minute DVD, 97-page book and audio CD

Online Training Option:

This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access. The online program includes:

In step by step detail, this exciting video shows how three vastly different organizations have successfully implemented Dr. Wheatley's concepts within their teams. Looking at these diverse organizations, viewers will find many practical applications on how to analyze their own work roles in new and more productive ways.

All three organizations focus on three areas - or domains- that have enabled them to become more adaptive and responsive: opening the flow of Information in the work environment; forming Relationships that maximize informational flow and organizational performance; and using their awareness of the organization's Vision or identity to guide, influence, and support organizational decision making and behavior.

Participants will learn:

• what it means to be part of a learning organization
• the importance of the effective exchange and utilization of information
• mapping organizational vision and values onto even simple tasks

Program Contents: A 23 minute VHS or DVD, Leader's Guide

• Lessons From the New Workplace - DVD $795.00 [Add to Cart]
• Lessons From the New Workplace - DVD Rental $275.00 [Add to Cart]

Managing Performance gives supervisors, managers, and team leaders the specific how-to's for performance management. Fundamental principles for good performance management take concrete form through instruction, interaction and feedback demonstrating skill steps for motivating, directing, and shaping improved performance.

In this self-paced learning program, users can acquire and test their knowledge and skills as they progress through five modules: Communicating Clearly, Communicate Openly, Listen to Understand, Acknowledge Ideas, and Give Feedback to Encourage Improvement.

Rental--$199.95 [Order] [Checkout] Purchase--$695.00 [Order] [Checkout]

Preview Available
Call your BusinessMedia.com Consultant for details at 1-888-337-2121

Real change only happens when the decision to change comes from the person doing the changing. Painless Performance Improvement provides managers with a simple and proven technique to help team members improve their own poor performance without the drama, pain or conflict often associated with performance issues.

Managers and supervisors will learn how to:

• Focus on PERFORMANCE not ATTITUDE
• INTERVENE rather than CONFRONT
• RECOGNIZE and DEFLECT common SIDETRACKS
• follow the SIX STEPS to PERFORMANCE IMPROVEMENT

A training comedy, Painless Performance Improvement combines highly entertaining hosts with dramatic and realistic coaching moments. Supervisors will relate to scenes of management gone awry as well as employee's favorite excuses and sidetracks. Used with the accompanying 85 page Managers Reference Guide, leaders will find this package an indispensable resource for improving the performance of their team. Performance Improvement is Painless when you:

• State what you've observed
• Wait for a response
• Remind them of the Goal
• Ask for a solution
• Agree together on the best solution
• Follow through to ensure success

This program comes with the following content:

• 1 Twenty-Three Minute Painless Performance Improvement video
• 1 Managers Handbook (90 pages)
• 10 Pocket Cards
• 1 Leader's Guide on CD

Hosted by John Cleese

Free Online Preview

At the top of the list of why people think of leaving their jobs is the fact that they feel they aren't appreciated enough.

This new program makes the point that giving praise where it's due is a management tool that's powerful, cheap and easy to use. It can bring amazing results in terms of increasing the quality and quantity of the output of the people who work for them, providing it is correctly applied.

A department with a high staff turnover is in danger of losing another member: the individual displayed initiative and commitment in helping a customer, yet their manager could only criticize the unauthorized expense of a taxi fare.

The Employee's attitude changes with renewed enthusiasm when the manager shows interest and appreciation in a job well done. Among the rules learnt are that it's important to let people know why they are being praised, make sure that the effect isn't ruined by a sting-in-the-tail remark, and to pass on praise from customers or superiors.

Features and applications:

• Addresses the reasons why managers don't praise
• Shows the value of adding praise to the corporate culture
• Makes managers aware that it's important to seek opportunities to praise staff
• Provides six easily-remembered rules for praising staff correctly
• Proves that praising is not a natural gift but a learnable skill

Program includes: 24 minute VHS or DVD video

• Performance Matters: The Importance of Praise - DVD $999.00 [Add to Cart]
• Performance Matters: The Importance of Praise - CD-ROM $999.00 [Add to Cart]

Hosted by John Cleese

Free Online Preview

To enable managers to employ criticism as a means of preventing the recurrence of mistakes and improving staff performance.

Nobody enjoys being criticized, which is why few managers relish the prospect of criticizing their staff-yet is has to be done. Everyone makes mistakes, but no-one can be allowed to go on making the same mistake-and people shouldn’t have to wait until an appraisal to discover they have done something wrong.

The program is set in the offices of a district council, where an oversight in preparing for a meeting leads to the rejection of a sensitive planning application. The planning officer concerned shrinks from confronting an otherwise efficient assistant until a stern memo from the chief executive forces a rethink.

But rather than establishing what had happened and taking action to put it right, the officer makes a series of clumsy attempts to discipline the assistant-including a telling off in front of junior colleagues, failing to agree what had gone wrong and criticizing them personally rather than what they had done.

Learning how to handle the situation correctly means understanding how the problem arose, and the assistant is able to suggest a means of avoiding such mistakes in the future.

Features and applications:

• Helps managers understand that criticism is an essential part of a manager’s responsibilities
• Shows why people should only be criticized for what they’ve done, not what they are
• Emphasizes how criticism done badly can make things worse
• Lays down seven rules for ensuring that criticism is conducted effectively and without acrimony

Program includes: 24 minute VHS or DVD video

• Performance Matters: The Need for Constructive Criticism - DVD $999.00 [Add to Cart]
• Performance Matters: The Need for Constructive Criticism - CD-ROM $999.00 [Add to Cart]

All too often team members misinterpret each other's messages or communicate in unintended ways. In Sharing Feedback With Style, participants find out how to treat others openly and respectfully, and put an end to offensive power plays, personal attacks, and subjective judgements. Following the four-step Feedback Planner, they learn how to help others understand the impact and consequences of their current behaviors and address areas needing improvement.

Skill-Based Program Content

• Using active listening techniques to improve team communication
• Planning and delivering positive feedback or constructive feedback to a team member using a Feedback Planner
• Effectively handling feedback received from a team member

Facilitator Kit:
The Sharing Feedback With Style Facilitator Kit includes materials listed below and must be purchased to order Participant Kits:

• Facilitator Guide
• PowerPoint Presentation
• Online Tools
• Participant Kit (See below)

Participant Kit:
Participant materials required to support the training program are available. Each Sharing Feedback With Style Participant Kit includes materials listed below: Participant Workbook

• Two Practical Guidebooks
• Coaching Through Effective Feedback Success Through Teamwork

Featuring John Cleese, Peter Capaldi and Jennifer Saunders. Release date: 1991

Free Online Preview

Techniques of assertive behavior are shown in action in a series of different settings from a management meeting to a one-to-one conversation between colleagues.

Straight talking shows that the basic rule of assertive behavior is honesty and that it's usually for fear of the response that honesty is avoided. However, this fear is generally over-exaggerated. The video is highly reassuring on this point for anyone who has doubts about volunteering what they think - even when asked to do so.

It also demonstrates why aggressive behavior doesn't work in the long run and why it's important to establish a negotiating position and stick to it. The benefits

• Particularly suitable for junior management, sales personnel and purchasing staff
• The key lessons are explained by a presenter and illustrated by realistic action sequences in a variety of situations
• Dramatic sequences and subtle humour deliver the messages in a powerful, convincing fashion

Style: Humorous drama

Program includes: DVD or VHS,(27 mins), Meeting break DVD, Course leader's guide, Delegate worksheets on disk, Powerpoint slides/OHPs on disk and Self-study workbook on disk

Production Date - 1995 / Length: 46 minutes 

Free Online Preview 

Like the outstanding and best-selling business book upon which it is based, The Goal shares the inspiring story of Alex Rogo, who used principles like bottlenecks, throughput, and the theory of constraints to transform his mediocre division into a money-making machine. Alex and his team reject common perform measurements and discover a commonsense, yet more effective approach to boosting the company's bottom line. If you're tasked to meet organizational goals, this program can put you well over the mark. An engaging how-to drama, it not only demystifies corporate buzzwords like standards and benchmarking but also shows how to run your company with efficiency and humanity. The Goal is based on Eli Goldratt's book.

Key Training Points: 

• How to identify and eliminate system bottlenecks
• How to measure the viability of new ideas
• How to rally your team behind the improvement process
• How to revisit the entire process to facilitate ongoing improvement

Added features and benefits of DVD training include: 

• English and Spanish versions - many also include Portuguese
• A customizable PowerPoint presentation
• Informative training points and bonus material for refresher or training talks
• Video-enriched training organized by learning objectives that facilitates discussion
• A printable Leader's Guide
• Resourceful web links to organizations such as OSHA, FEMA, NSC and the CDC, where viewers can download and print information on regulatory standards

Best-Seller!

Purchase all four of Lou Holtz best-selling training programs for one low price. This package includes:

Do Right - This best-selling program is the perfect vehicle to instill the spirit of teamwork, commitment to excellence, loyalty to the organization and personal dedication to success. (23 min.)

Do Right II - focuses on the importance of teamwork, the cornerstone of every individual and organizational success. (22 min)

If Enough People Care - In this motivational program, Olympic Champion Mary Lou Retton introduces Lou Holtz who shares his three play-like-a-champion rules: Do It Right, Do Your Best, and Care About Others. (28 min.)

Do Right: The Plan - In Do Right – The Plan, Lou Holtz illustrates the way to apply these values to achieve individual and organizational success. Through trial and error, victory and defeat, every success begins with two things: a vision and a plan. Released in 2006. (35 min)

Package Includes: 4 DVDs or 4 VHS videos

You'll save $185.00 when you purchase all four programs - regular price $2,380.00

• The Lou Holtz Library - DVD $2,195.00 [Add to Cart]

This extraordinary 2 program training series brings together a distinguished collection of practitioners and researchers who are leading private and public sector organizations through these fundamental transformations. CEO's, managers, line workers and consultants discuss why these changes are occurring and how they impact employees and managers alike, sharing their visions of how we can most benefit from the turbulence we find ourselves in.

Series Objectives

The New Workplace has been designed to promote thinking and discussion in a wide range of work environments, including public and private sector organizations large and small. If a company or agency is facing change processes stemming from technological advances, global competition, downsizing and/or a stronger focus on meeting customer needs, it can benefit from this training resource.

Program Includes: Making the Change (24 minutes, for all employees) and Leading the Change (23 minutes, for organizational leaders), are divided into major concept themes, and each of the segments are tied together by an animated folktale. With both programs, a distinguished collection of practitioners and researchers - leaders on change - join in conversation with CEO's, managers, line workers and consultants. They share their vision of how we can most benefit from the turbulent process we find ourselves in.

Change breeds fear. The best way to address these fears is to open a dialogue within an organization, admitting to what we know and, more importantly, what we don't know. Support Materials: This program is accompanied by a 46 page Facilitator's Guide. This flexible Guide includes 9 participant handouts, a bibliography, a dictionary of new business terms, activities, exercises and questions for discussion. With the purchase of The New Workplace series, the program producer grants you a license to make as many copies of the Facilitator's Guide or the handout pages as your organization needs.

Leading the Change is also available in French, Spanish, Italian, German and Portuguese.

Streamed Online Video Training Optional:

This program is also available over the web or over your company’s network. This option makes it is easy for you to deliver video to any employee’s desktop at any location with web access.

Streamed Video Pricing:

• 1 to 1000 $6 per person
• 1001 to 3000 $5 per person
• More than 3000 users contact Business Training Media
• * Minimum order for any one program $395.00

Learn more about our streamed video training over the web.

• The New Workplace - (2 DVD Set) $1,250.00 [Add to Cart]
• The New Workplace - (2 VHS Set) $1,250.00 [Add to Cart]
• The New Workplace - Online Preview $0.00 [Add to Cart]

Conflict... while it's often blamed for the breakdown of a team's unity, it's often just a symptom of a larger problem. This program lays out a practical approach that any team leader can follow to deal with the symptoms, and the cure.

In addition to learning how to solve the 3 most common types of team conflicts; blaming, belittling and feuding, team leaders will learn how to promote the positive feelings of unity within their team in this popular management and leadership training video.

Program Includes: DVD or VHS video (22 minutes), 10 Pocket Reminder Cards, 1 Workbook and 1 Leader's Guide

• The Unified Team - DVD $895.00 [Add to Cart]
• The Unified Team - DVD Rental $350.00 [Add to Cart]