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 Management / SupervisionManaging People Who Work Remotely 7/27/2010 - Live Audio Conference  Featuring John Cleese People do need to know what is going on, especially if there's something afoot that could affect them personally. And once the rumour mill starts grinding it's very difficult to stop - and even harder to correct any misinformation once it has gained currency. The grapevine shows what can happen when people suspect the worst and start to make up things for themselves. One of the largest customers of a fictional company has called in the receivers; the MD has made contingency plans and is confident that new contracts will forestall the need for compulsory redundancies. The message that managers were to pass on was one of reassurance but the production head doesn't brief his team properly and their fears mount, fuelled by the fact that people in other departments seem to know more than they do. Only when a key member of staff hands in his notice does he realise his mistake and the importance of structured communication . The benefits
Program includes: DVD(28 mins), Course leader's guide, Delegate worksheets on disk, Powerpoint slides/OHPs on disk and Self-study workbook on disk
To demonstrate to managers how they can change a problem person into a positive performer. This comprehensive six-part set of videos introduces typical problem people and how managers and team leaders should deal with them to improve performance. Rulebound Reggie (12 mins) tells his manager that nothing can be done until the paperwork is in order. Encouraging Reggie's sense of belonging makes him much more amenable. Free Preview
Bigmouth Billy (16 mins) promises everything but does nothing until his boss helps him to plan an effective schedule and set realistic deadlines.Free Preview
Moaning Minnie (19 mins) can give a thousand excuses why something cant be done, but her manager quickly learns how to turn a whinger into a winner.Free Preview
Wimpy Wendy (17 mins) needs constant reassurance before making decisions, but by consulting her and empowering her, her manager boosts Wendy's confidence.Free Preview
Lazy Linda (15 mins) gets away with murder. But by balancing quality and quantity, her manager brings her performance up to scratch. Free Preview
Silent Sam (17 mins) knows his job backwards but just cannot communicate. Therefore he is given time to plan and encouragement to express himself. Free Preview
The benefits
A production featuring John Cleese, Stephen Fry, Rik Mayall, Emma Thompson, Dawn French, Jennifer Saunders, Cassie Stuart, Michael Percival and Patricia Hodge. Release date: 1988
This program gives managers the skills of persuasion, vital in running meetings or trying to influence others. Persuasion is an art that must be learned if the road to agreement is not to be strewn with acrimony or conflict. It's not about being domineering or dismissive, but following a three-stage approach that accounts for everybody's needs: listening actively, explaining your own feelings, and inviting other ideas and building on them. Then agreement follows naturally. The benefits
Programme includes: DVD or video (27 mins), Briefcase booklet and Discussion guide
 This program features Dennis Franz, star of TV’s hit series NYPD Blue! Dramatizing the story of a manager who learns the value of feedback, it shows how positive enforcement can motivate even the most difficult employees!
Added features and benefits of DVD training include:
Length: 20 minutes
 Produced in 2001
There are three steps managers should take to inspire their teams: give them confidence in the value of their specific role in the team, confidence in their value as individuals and confidence in their value as part of a team. The video tells the story of George, who is given the role of leading a team. With the help of Harry and his team at his local pub, George learns that being in charge doesn't mean having all the answers, but means involving the team and using their skills, experience and initiative to find them. The benefits
As well as the core video, you'll receive comprehensive support materials that add value to the way trainers and managers address learning needs, including self-study materials and a meeting break video. Program includes: DVD (25 mins), Course leader's guide, Delegate worksheets on disk, Powerpoint slides/OHPs on disk and Self-study workbook on disk
A comprehensive training program for new and seasoned supervisors alike, After All, You're the Supervisor! provides an array of tools for use in your training sessions and as follow-up to help keep your training fresh. After All, You're the Supervisor! holds the key to effective supervision, teaching the nine components of supervisory success:
Pricing (per user / per title)
There is a minimum order of $500 per streamed program. ($9.95 per employee) Note: When you order this program online, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 The Test of Supervisory Skills (TOSS), formerly Elements of Supervision, is a 70-item, multiple-choice, untimed test that taps the knowledge required for successful supervision. Based on careful, repeated factor analyses of supervisory behavior, TOSS provides norms that allows a comparison of scores with a large (1,000+) number of supervisory and non-supervisory profile. The new version of this well-established screening instrument includes separate test booklets and self-scoring answer sheets and a revised, enhanced technical and administrative manual. TOSS is a valid instrument for evaluating both applicants for supervisory positions and those being considered for promotion to such positions.
 Produced - 2007 What’s every top manager’s secret to success? In a word: delegate, delegate, delegate. But getting work done through others can often be difficult because it inevitably involves a loss of control. This program outlines a solid process for delegating and gives valuable insight to both new and experienced managers. Delegating responsibility is a dance - a delicate partnership between manager and subordinate involving trust, authority and above all, communication. Brand new managers find delegating to be the hardest part of transitioning into the new role – while many experienced managers still struggle to get it right years after assuming a leadership position. This training program provides a plan for successful delegation, presented in five steps:
Effective delegation accomplishes more than just the task at hand. It also builds trust for future delegations, helps employees develop new skills, reduces managerial stress and improves organizational productivity. Pricing (per user / per title)
There is a minimum order of $500 per streamed program. ($9.95 per employee) Note: When you order this program online, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 Performance appraisal meetings are often dreaded by both the manager and the employee. However, handled correctly, the appraisal meeting can be an invaluable opportunity to learn, grow, and increase motivation -- on both sides of the table. This exciting new program demonstrates the importance of making a caring attitude and honest feedback the foundation of the appraisal meeting in in order to achieve the best results. Video Synopsis Brad, an unexperienced manager, is reminded of the keys to a successful appraisal by the unlikely source of James, the intern. His youthful enthusiasm for the potential of a well-conducted appraisal meeting inspires Brad to take a second look at his own performance and his appraisal style. The training points covered include:
Successfully leading performance meetings is a critical skill for all managers. Let Care and Candor: Making Performance Appraisals Work bring new levels of awareness and skill to your management team! Added features and benefits of DVD training include:
 The Front of the Class training program is a leadership and management program that takes us back to school for a refresher course on being in charge. Being a supervisor is like moving to the front of the class: everyone around you is watching your moves and expecting the best. But it takes more than a promotion or a job title to be a great supervisor. It takes leadership. The backbone of this program is a simple question every supervisor must continually ask themselves... "You only succeed when they do, so what do they need from you to succeed?" Hilarious recollections of a child's best and worst teachers, the moving story of a classroom hero, flashbacks to the teacher's pet and everyone's favorite homework excuses, bring wisdom, warmth and a sense of humor to a memorable lesson on the qualities of a true leader. Program Includes: A 24 minute DVD or VHS, Leader's Guide and 10 Pocket Cards
Twelve Angry Men: Teams That Don't Quit uses selected clips from the classic movie starring Henry Fonda and a stellar supporting cast. It presents a vivid example of a team fighting its way to success. In scene after scene, we watch the intense interactions among members of a jury in a murder case. Charged by the judge to do your duty, this team of jurors must determine whether the accused is guilty or not. This innovative video highlights five important concepts of great significance to our life at work:
The program is narrated by Dr. Margaret Wheatley, former professor of management at Brigham Young University and author of several best-selling books on leadership and organizational behavior. Dr. Wheatley shows us the parallels between the dramatic confrontations we see on the screen and certain behaviors familiar to work groups. Length: 22 minutes, includes Leader's Guide.
 This course is also available for online training, see details below.
The Dashboard tells the compelling story of one company's unique approach to gathering and distributing information about the health of their organization. Younger Brothers Construction was struggling to make the transition from a good company to a great one. People throughout the company had different ideas of the company's goals, and while they "measured everything that moved", they didn't always know how to act on their findings. Working together, the management team at Younger Brothers set an over-arching goal for the company: to build homes faster, better, and cheaper. To reach that goal, they realized they needed measures, but first they had to prioritize and narrow down the many metrics they currently tracked. After gaining consensus on what measures mattered the most in the achievement of their goal, Younger Brothers created their "dashboard" - a single graphical tool which displayed key factors describing the company's current performance. Like the dashboard of a car, this tool provided an instant reading of how they were doing. If the needle was in the green, that metric was good. If it was in the red, problems needed to be solved…immediately. It was distributed to employees throughout the company and everyone knew how to read the gauges and act on those readings. This approach changed the way Younger Brothers did business and the results were dramatic. Their productivity and profits rose, safety improved, and everyone could see how they contributed to the company's success. After viewing The Dashboard program and participating in the workshop exercises, trainees will: Recognize the need for measurement within their department or organization Identify metrics that can lead to improved performance Begin to set up a plan to measure and respond to selected metrics. Program Includes: 7.5 minute VHS or DVD, Leader's Guide with reproducible participant worksheets, CD-ROM with PowerPoint Presentation and worksheets
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 Basics of Business Etiquette how-to training program you'll learn:
The Basics of Business Etiquette training program comes complete with a DVD, CD audio and copy of the book The Basics of Business Etiquette by Majorie Brody and Barbara Pachter, which is part of the Business Skills Express Series published by the McGraw-Hill Companies. 45 minutes
 Today’s workforce is faced with multiple priorities and tight deadlines. The most successful and productive workers are those who have mastered the art of time management. Create a more productive and stress-free work environment with BLR's new Click 'n Train PowerPoint® presentation. The presentation will help supervisors and managers train employees to manage time properly by giving them the basic tools they need.
Time Management Skills for Employees includes:
 1. Seven common strategic errors that lead to business failure. 2. Why bad strategies happen to good people. 3. How to encourage devil’s advocacy before it’s too late. While we are inspired by business success stories, we are educated by business failures. Chunka Mui and Paul Carroll researched 750 of the most significant business failures of the past quarter-century and found the Number 1 cause of failure was not sloppy execution, poor leadership or bad luck. It was, instead, misguided strategy. Mui gives examples of the seven most common strategic failure patterns: illusions of synergy, misjudged adjacencies, faulty financial engineering and others. He explains that each pattern has predictable red flags. Human beings are hard-wired for bad decision making in complex situations, notes Mui. We hone in on answers before examining all the facts, and then seek evidence to confirm our answers. We are adversely influenced by emotion, loyalties, and group think. However, decision making can be improved when we encourage conflict and question our assumptions. A devil’s advocate review should be built in early to the strategy process, and again at the key design stages and when near completion for a last chance to review the full strategy. Chunka Mui is a fellow with Diamond Management & Technology Consultants and a partner with Cornerloft Partners, LLC. He co-authored with Larry Downes “Unleashing the Killer App, Digital Strategies for Market Dominance,” and co-authored with Paul Carroll “Billion Dollar Lessons.” He holds a BS in Computer Science and Engineering from Massachusetts Institute of Technology.
 A Personal Commitment To The Organizational Strategy An organization's strategic vision is a roadmap for the future. It defines the direction in which the organization is headed, the market position it intends to occupy, and the capabilities it plans to develop. Through Living The Vision On The Job, participants learn how to develop and align their personal visions, missions, and values with those of their organization to become more self-motivated and productive. Skill-Based Program Content
Facilitator Kit:
Participant Kit:
 The impressions a new employee forms in the first few days on the job can have a big impact on that person’s job performance and satisfaction. BLR's new Click 'n Train PowerPoint® presentation in Spanish and English will help to ensure employees are properly informed and trained to do their jobs safely, correctly, and productively. It will teach supervisors and managers to recognize the benefits of new employee orientation as well as learn to plan successful orientations.
The Spanish/English New Employee Orientation includes:
Progressive discipline is a method of imposing discipline in steps, with a first offense meriting light punishment and subsequent offenses receiving progressively harsher penalties. Typically, the punishment begins with oral warnings and can progress to termination. BLR's new Click 'n Train PowerPoint® presentation will help teach your supervisors to be aware of these steps for progressive discipline to give employees the chance to correct poor performance and save the company high turnover costs—and to avoid the potential for costly litigation.
Progressive Discipline includes:
Recently, the Equal Employment Opportunity Commission (EEOC) received over 13,000 charges of sexual harassment, which amounted to charges of more than $37 million in monetary benefits. According to the EEOC, employers are always responsible for sexual harassment by a supervisor that leads to a tangible employment action. If no tangible employment action occurs, employers are still responsible unless they can prove two things:
Sexual Harassment - What Supervisors Need to Know includes:
 This program looks at strategies that can be implemented to prevent and manage bullying in the workplace and investigates some of the important aspects of the development of a policy and procedures to deal with bullying.
Growth can rapidly overwhelm an organization. Managers and employees may chase too many #1 priorities, lose focus, and send an organization into a downward spiral. Christopher Meyer shows how growing companies can avoid creating internal traffic jams and accidents that ultimately cause their own failures. He advocates a "less is more" philosophy in which companies match and leverage their growth capacities with their capabilities. Christopher Meyer, PhD, is an internationally-recognized expert in technology management and innovation. He is the author of the book, "Fast Cycle Time: How to Align Purpose, Strategy, and Structure for Speed" and the groundbreaking article, "How the Right Measures Help Teams Excel," published in the Harvard Business Review. 49 Minutes (1996)
 Best-Seller! Strengthen your leadership skills as a manager or supervisor."...best value in the leadership category. Focuses on issues none of the others touch." — View Magazine Different management situations demand different styles of leadership in order to get the job done. And different types of employees respond better to different methods of direction. This leadership video defines four distinct management approaches, and helps you see which style you tend instinctively to fall back on when the going gets tough. It then describes which employees respond best to the different methods, and explains how you can modify your own natural approach, using the other techniques as needed to achieve better outcomes. Learn how to:
Duration: 27 Minutes / Includes Study Guide
Run time: 22 Minutes, plus discussion segmentsIt's a proven psychological fact. Through something that has come to be known as "The Pygmalion Effect", people will perform according to the expectations others have for them. Limited expectations bring limited results, high expectations lead to exceptional results.The good news is that you can teach your leaders how to tap into the positive effects of the Pygmalion Effect with their employees, improving productivity and morale in the process. In this program, trainees get a complete overview of the Pygmalion Effect through real-life examples, dramatic vignettes and scenes from the classic movie Pygmalion, where individuals are transformed through the positive (or negative) expectations of another. The four ways managers transmit expectations to their subordinates -- climate, feedback, input and output -- are explained and depicted. This 3rd edition also includes video footage from a Pygmalion training session at the Dunn Edwards paint company and a powerful reenactment of a Dunn Edwards success story, plus an interview with topic expert Dr. Robert Rosenthal. Your managers will:
Contents
Session Builders Series 100 covers over 20 of the most important management and supervisory skills, from active listening to time management.With more than 200 exercise options and variations you will always have a choice of realistic, easy-to-use designs that will add “something extra” to your training programs. Each Session Builder exercise is short, simple to run and debrief. The exercises are provided in a completely detailed manner, so that there are no surprises for the end-user at any point in the training process. You can use Session Builders to: • Build skills • Illustrate concepts • Stimulate discussion • Promote on-the-job application • Reinforce learning • Create a supportive learning climate Session Builders exercises are flexible, as well: you can use them to help design your own management/supervisory training or as a supplement to your existing program.
 This new Communication Library allows you to improve your communication skills in a short period of time at a most reasonable price. The following new titles are included in the set:
Includes 5 DVDs, 5 CD audios and 5 booklets (5-Volume Set) Free Ground Shipping!
 What makes Generation Y different? What experiences have influenced their attitudes, values and work styles? What do they need to be successful at work? How can organizations engage and inspire them to maximize their impact and productivity? These questions are becoming increasingly important as the largest generation in history begins entering the workforce. In the next few years, Gen Y will constitute 38% of all employees. They are smart, adaptable, energetic, skilled and eager to make their mark. At the same time, these young people do things differently and enter the world of employment with great expectations and a culture that may be unfamiliar to many of us. Program ContentsTo help you better prepare for the task of engaging, inspiring and productively channeling the energies of your new employees, we have created AWESOME!, a 2-part video-based training program. Part 1, “A New Generation @ Work”, presents 24 Gen Y employees from a wide range of occupations who share what makes them tick. (10 minutes) Part 2, “Engaging Gen Y”, introduces 5 managers who present their views on how to help Millennials succeed. You’ll be enlightened, energized and entertained! (10 minutes) Online Streamed Video Training Option Includes:
Online Training Pricing:
 Curing Negativity in the Workplace Cure bad attitudes to increase productivity in your organization! Bad attitudes can threaten the essential functions of your workplace. They spread like viruses from individual employees through departments and infect entire organizations. Once an attitude virus begins to spread, it can become an epidemic in no time. Productivity suffers and so do individual workers. There's no doubt that today's workforce is especially susceptible. With this popular training video program, you will learn how to vaccinate your organization against this potentially devastating threat. Participants will benefit by learning to take responsibility for their own attitudes and success, plus, underlying causes for unproductive attitudes will be resolved and fewer personal problems will affect work. These better attitudes will positively impact team results and the bottom line. After viewing this video, participants will:
Pricing (per user / per title)
** There is a minimum order of $500 per streamed program. Note: When you order this program online, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 Release - 2009 The world's most successful teams and organizations have one thing in common. Clarity In these groups, everyone knows and can articulate what they do, the direction in which they're moving and what the culture is really all about. Use of this program can lead to:
The essence of a brand lies in its consistency. This timely program gives much needed help to those who have been searching for an effective way to align the organization around a clear message despite ever-changing conditions. Content:
 Request a free online preview! Through a series of short dramatizations this unique series explores the rules and techniques that distinguish a Dialogue from other forms of communication, such as debate or negotiation. The series examines how we can surface the often unspoken assumptions, in ourselves and in others, that can stand in the way of effective organizational communication. In so doing we build mutual trust and respect. Each program in the series can stand alone and may be licensed separately. There are volume discounts if you license the entire series or multiple copies of any program. Program Contents: Communicating in a Diverse World. Overview. What is dialogue - contrasting debate and dialogue. Initiating Dialogue - how to do it, where to do it. The skills of Dialogue - Suspension (of judgment, decision making and status); Listening (with empathy, for understanding, showing you care); Discovery (uncovering and sharing hidden assumptions in yourself and others). Includes a dramatization of how Dialogue helps us communicate across job functions, helping improve relations between people at different levels within the organization as well as between different departments or areas of expertise. (25 minutes) Dialogue for Cultural Understanding. We apply the skills of dialogue outlined in Program 1 to challenges faced in culturally diverse work environments. We see a dramatization that demonstrates how dialogue can be used to open communication, uncover hidden assumptions, break down stereotypes and facilitate more productive relationships. (24 minutes) Dialogue between Genders. A dramatized dialogue shows us how the skills we learned in Program 1 can be used to overcome misunderstandings, break down gender stereotypes and improve communications between men and women at work. (21 minutes) Dialogue among Generations. We demonstrate how the skills of dialogue can be used to bridge the personal and professional style differences that exist between employees of different ages. We uncover how divergent personal and world views common to people of different generations can lead to misunderstandings and distrust and how dialogue can help overcome age barriers and build more productive workplace relationships. (24 minutes)
Online Streamed Video Training Option Includes:
Online Training Pricing:
A comprehensive training program for new and seasoned supervisors alike, After All, You're the Supervisor! provides an array of tools for use in your training sessions and as follow-up to help keep your training fresh. After All, You're the Supervisor! holds the key to effective supervision, teaching the nine components of supervisory success:
Length: 20 minutes Online Training Option
** There is a minimum order of $500 per streamed program. Note: When you order this program online, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95 $9.95 [Add to Cart]
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