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 Management / Supervision New Employee Orientation: Essential Skills Training is a ready-to-use training program that will make your job easier. With this affordable, timesaving program, you can give new hires a complete overview of critical topics in just one short session! The New Employee Orientation: Essential Skills Training program helps you improve employee morale, reduce turnover, increase workplace safety, avoid costly litigation, boost worker productivity, and cut training prep time. A 25-minute video covers 10 essential topics that affect new employees:
The program includes...
 A supervisor's job has become complicated to say the least. In today's workplace simply using a "common-sense approach" will not always shield your supervisors and managers from the liability they face. A supervisor's decisions or statements that may appear insignificant can lead to trouble and expose the supervisor and their organization to costly litigation. Supervisors now must comply with an increasing number of laws and regulations - just ask Jack Cade. Jack Cade's Nightmare I: A Supervisor's Guide to Laws Affecting the Workplace was designed to help reduce the potential liability that all organizations and their management staffs face on a daily basis. This training program will sensitize supervisors and managers to the problems and legal liabilities that can arise under the rapidly changing labor and employment laws. Key Training Points:
Courseware Included in the Jack Cade's Nightmare I:
 Best-Seller! Who said you shouldn’t sweat the small stuff? What if those small things undermined morale and reduced productivity? This diversity program, Drop by Drop, demonstrates how the small slights, subtle discriminations and tiny injustices can add up to big problems in your workplace! These little negative gestures are called “micro-inequities” and they occur in organizations every day. These small communications of disrespect, prejudice and inequality aren’t overt, but they can be incredibly destructive. A poison in the workplace that isn’t delivered in a bucket, but takes its toll drop by drop. The program opens with an unhappy ending – the resignation of a frustrated employee. We then explore the workplace responsible for creating this situation. The program’s host engages and challenges the viewer with his strange perspective on our insensitive behaviors. He walks us through several examples of micro-inequities that could easily be avoided and then shares the key concepts for creating an inclusive and productive work environment: Put a stop to the disrespectful little “paper cuts” co-workers unknowingly inflict upon each other. Raise awareness and emphasize the importance of maintaining a thoughtful and respectful workplace with Drop by Drop. Key Learning Points:
Includes: A 19 minute DVD (English and Spanish versions – many also include Portuguese), comprehensive leader’s guide, PowerPoint Presentation on CD-ROM and Drop by Drop Handbook
 Best-Seller! Strengthen your leadership skills as a manager or supervisor."...best value in the leadership category. Focuses on issues none of the others touch." — View Magazine Different management situations demand different styles of leadership in order to get the job done. And different types of employees respond better to different methods of direction. This leadership video defines four distinct management approaches, and helps you see which style you tend instinctively to fall back on when the going gets tough. It then describes which employees respond best to the different methods, and explains how you can modify your own natural approach, using the other techniques as needed to achieve better outcomes. Learn how to:
Duration: 27 Minutes / Includes Study Guide
 Best-Seller! What Bob Farrell did for customer service in the run away hit Give `em the PICKLE!, he's doing again for leadership with The Leadership Pickles! A fun and exciting new video from Media Partners, The Leadership Pickles! combines Bob's passion for serving others with powerful leadership stories to create a memorable and motivating message for leaders of all kinds. Just as customers need pickles - those special things you do for them to keep them coming back - your employees need their pickles too. They want and need certain things from you as their leader. If they get them, they'll follow you and achieve great things. If they don't get their leadership pickles, their belief and respect for you as a leader may begin to slip. Being in leadership is a tough job. It requires you to be the best you can be. The Leadership Pickles! will inspire you to give your employees their leadership pickles! Program Incudes: A 16 minute video or DVD, 1 50 sheet Pickle Sticky Pad, 10 Pocket Reminder Cards, 1 Gold Pickle Lapel Pin, 5 Green Pickle Lapel Pins and 1 Leader's Guide on CDRom
 The Process Improvement SkillBuilder provides an individual with a thorough overview, techniques, and methods to improve in this competency. The 12 page booklet takes the learner through 6 developmental steps: Choose, Challenge, Collect, Compare, Consult & Change. These steps outline how managers can analyze and change any organizational process to improve it. Each packet contains 10 booklets.
Length: 20 minutes "Why do Ethics matter?" Through real-world examples, data, and research Dr. Marianne Jennings teaches why ethical organizations' performance and credibility in the marketplace is better than non-ethical organizations due to the sustainable business models that come from being ethical. Ethical Lapses Really Cost
 The Performance Measurement SkillBuilder provides an individual with a thorough overview, techniques, and methods to improve in this competency. The 12 page booklet takes the learner through 6 developmental steps: Talk, Think, Gather Information, Trial, Track, & Fine Tune. These steps outline a process to re-think your business units performance measures and key accountabilities. Each packet contains 10 booklets.
 Govenment & Healthcare Version also Available! This course is also available for online training, see details below. These days, coaching isn't only the responsibility of the manager. Any team member may be called upon to coach a coworker. This video walks viewers through the practical steps to increasing success for coaches and learners in any organization. You'll visit an accounting office, a factory and service center as workers resist and stumble through the coaching process, finally learning to create positive outcomes. This important training tool explores the perspective of both coach and learner. You will watch purchasing administrator Wes try to move Peggy from one-on-one vendor ordering to an online purchasing system. His incomplete coaching results in an ordering snafu on Peggy's part. Ultimately they learn to work together to make the coaching process successful. In the factory, shop foreman Michelle enlists Hector to help a coworker increase productivity. Hector's not too keen on losing his own time on the line but in the end sees that teaching Arnold what he has learned over the years not only improves his coworker's skills and efficiency, but increases the entire shop's productivity. At the service center, veteran service representative Todd is none too pleased to have a freshman rep assigned to coach him on calls. His defensiveness and stubbornness make it difficult for him to take Vicki's suggestions but Vicki's coaching allows him to see how his technical proficiency could be balanced with a greater sensitivity toward client needs. You will watch the evolution of these encounters, skipping from one scenario to the next as each pair illustrates the skills necessary for successful coaching. Includes: 18 minute DVD or VHS and Leader's Guide Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
Conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee absenteeism and turnover.
While acknowledging common sources of conflict, this entertaining video provides eight specific, reliable solutions: skills that help you put aside your differences, control your emotions, and move forward.
Learn these solutions:
• Responding with empathy
• Active listening
• Setting a limit
• Finding something to agree with
• Using “I” language instead of “You” language
• Disengaging to cool off
• Appealing to mutual self-interest
• Attacking the problem, not the person
Now, it is true that there are many things you CAN’T control when you are dealing with your coworkers or colleagues. But there are skills you can learn to keep disagreements constructive and resolve conflicts in a positive way. The most important thing to keep in mind is that resolving conflict is not about one person proving the other person wrong. Resolving conflict is about working WITH the other person to solve the problem and maintain the relationship.
Bottom line: there will always be conflict. The secret is learning to manage it successfully. Doing so empowers you to take control of your life—and career.
Includes: This 50-page booklet accompanies the video and provides the opportunity to take a pre-test & post-test to evaluate knowledge of conflict resolution, understand common sources of workplace conflicts, grasp negative consequences, learn easy-to-use techniques, and much more!
Format: DVD
Duration: 17 Minutes
 Produced - 2007 Pass it on: coaching skills for managers is our new September 2007 release. This program uses humor and practical examples of how to get coaching right (and wrong). It also demonstrates the way in which effective coaching can facilitate development through any organization and how personally rewarding it is for the coach too. Core program - key learning messages:
Program includes: DVD (25 minutes), DVD extras (11 minutes), leaders guide, group training workbook, self-study workbook and PowerPoint presentation slides.
 In the end, keeping the good ones comes down to connecting with each member of your team on a regular basis. The great news is that this doesn't cost the company a dime. Keeping the Good Ones is a management and leadership training video that deals with employee retention. It will inspire managers and provide them with practical tools which they can use to keep the good people they already have. Key Learning Points..
Program Includes:
 Produced - 2007
This course is also available for online training, see details below. What’s every top manager’s secret to success? In a word: delegate, delegate, delegate. But getting work done through others can often be difficult because it inevitably involves a loss of control. This program outlines a solid process for delegating and gives valuable insight to both new and experienced managers. Delegating responsibility is a dance - a delicate partnership between manager and subordinate involving trust, authority and above all, communication. Brand new managers find delegating to be the hardest part of transitioning into the new role – while many experienced managers still struggle to get it right years after assuming a leadership position. This training program provides a plan for successful delegation, presented in five steps:
Effective delegation accomplishes more than just the task at hand. It also builds trust for future delegations, helps employees develop new skills, reduces managerial stress and improves organizational productivity. Program Includes: VHS or DVD, Facilitator’s Guide, CD-ROM with PowerPoint Presentation and a pdf of the Delegatee Checklist, 10 Participant Workbooks, 10 Reminder Cards
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
What can leaders do to regain trust? This DVD provides realistic methods for rebuilding trust and reestablishing employee involvement. Today's LEADERSHIP: What's Trust Got To Do With It? tells the story of a team leader who learns that trust is the foundation of leadership. Using three trust building behaviors: openness, credibility and trusting others, he gradually regains the trust and active participation of his work team. Rebuilding trust, as demonstrated in the video, requires time and consistency. As Sid, the video's mentor says, "Trust is like money. It's tough to get and easy to lose." And without trust, leadership is not possible. Includes: Comprehensive 28 page leader's guide with reproducible worksheet.
 Progressive discipline is a method of imposing discipline in steps, with a first offense meriting light punishment and subsequent offenses receiving progressively harsher penalties. Typically, the punishment begins with oral warnings and can progress to termination. BLR's new Click 'n Train PowerPoint® presentation will help teach your supervisors to be aware of these steps for progressive discipline to give employees the chance to correct poor performance and save the company high turnover costs—and to avoid the potential for costly litigation.
Progressive Discipline includes:
 Often, employees don't really know WHAT they are supposed to do, or they don't really know HOW… Or they actually think they ARE doing it, or they think something ELSE is more important. This staff coaching video provides clear guidelines that will help you improving employee performance through mentoring and providing direction and feedback. There are four key steps to effective employee coaching:
This management training video shows you how to apply these essential performance coaching steps in productive ways that include your employees in the process. You'll learn to communicate specific expectations and to remove any obstacles that get in the way. And you'll learn techniques for further improving employee job performance through inspiring and mentoring employees who are already doing well—by pointing out what they could be doing even better! Formats: DVD
 Best-Seller!
This video is divided into two parts: an explanation of six conflict resolution techniques, followed by an examination of how to apply those techniques. Put together, it becomes a complete lesson in communication breakthroughs. Among the topics covered are ways to change the way you speak so that you don’t come across as accusatory, how to anticipate statements to come to a greater understanding, and setting boundaries that define expectations. These techniques will help coworkers curtail aggression and deal with issues that have been bubbling under the surface. Formats: DVD Duration: 37 Minutes Includes - Free Study Guide Support Material Study Guide: This 38-page booklet includes exercises that allow attendees to review the six techniques covered in the video. Also explains how to apply those techniques to resolve conflicts. Leader's Guide: This 38-page guide is designed to assist facilitators In guiding a group through the program. This booklet includes discussion questions and exercises designed to demonstrate the six techniques.
 1. Seven common strategic errors that lead to business failure. 2. Why bad strategies happen to good people. 3. How to encourage devil’s advocacy before it’s too late. While we are inspired by business success stories, we are educated by business failures. Chunka Mui and Paul Carroll researched 750 of the most significant business failures of the past quarter-century and found the Number 1 cause of failure was not sloppy execution, poor leadership or bad luck. It was, instead, misguided strategy. Mui gives examples of the seven most common strategic failure patterns: illusions of synergy, misjudged adjacencies, faulty financial engineering and others. He explains that each pattern has predictable red flags. Human beings are hard-wired for bad decision making in complex situations, notes Mui. We hone in on answers before examining all the facts, and then seek evidence to confirm our answers. We are adversely influenced by emotion, loyalties, and group think. However, decision making can be improved when we encourage conflict and question our assumptions. A devil’s advocate review should be built in early to the strategy process, and again at the key design stages and when near completion for a last chance to review the full strategy. Chunka Mui is a fellow with Diamond Management & Technology Consultants and a partner with Cornerloft Partners, LLC. He co-authored with Larry Downes “Unleashing the Killer App, Digital Strategies for Market Dominance,” and co-authored with Paul Carroll “Billion Dollar Lessons.” He holds a BS in Computer Science and Engineering from Massachusetts Institute of Technology.
 Produced - 2007 Release!
This course is also available for online training, see details below. From chronic complainers to idea-stealers, boundary pushers to just plain jerks, a toxic co-worker can ruin your day - and your life! Everyone - including the lucky few who’ve never had to work with a difficult person - will benefit from this program. It brilliantly portrays how employees on any career path and at any level of an organization can be undone by a problem co-worker. The amount of time spent worrying, avoiding, raging and obsessing over toxic employees can affect performance on the job and peace at home. With authors Katherine Crowley and Kathi Elster as hosts, this video program provides the antidote, showing exactly how to take responsibility for addressing the problem and put a stop to it all. It shows employees how to “unhook” from difficult situations in four simple ways: Physically, Mentally, Verbally and With a Business Tool (memo, email, log, etc.). Participants will learn to:
Program includes: A 23 minute DVD or VHS, Leader's Guide, CD-ROM with PowerPoint Presentation and printable handout for the Optional Activity (Working With Bosses Who Are Killing You),10 Participant Workbooks and 10 Reminder Cards Related. Workbook are only sold with purchase or rental.
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 Featuring John Cleese/ Release date: 2000 The aim of these programs are to ensure that managers understand how to use praise to make their staff realize that their efforts are appreciated. The program also enables managers to employ criticism as a means of preventing the recurrence of mistakes and improving staff performance. This two DVD set includes the following programs:
Performance Matters: The Importance of Praise Free Preview
The benefits:
Performance Matters: The Need for Constructive Criticism Free Preview
The programs aim is to ensure that managers understand how to use praise to make their staff realize that their efforts are appreciated. To enable managers to employ criticism as a means of preventing the same mistake from being made over and over. (Length: 21 minutes) The benefits:
 Performance appraisal meetings are often dreaded by both the manager and the employee. However, handled correctly, the appraisal meeting can be an invaluable opportunity to learn, grow, and increase motivation -- on both sides of the table. This exciting new program demonstrates the importance of making a caring attitude and honest feedback the foundation of the appraisal meeting in in order to achieve the best results. Video Synopsis Brad, an unexperienced manager, is reminded of the keys to a successful appraisal by the unlikely source of James, the intern. His youthful enthusiasm for the potential of a well-conducted appraisal meeting inspires Brad to take a second look at his own performance and his appraisal style. The training points covered include:
Successfully leading performance meetings is a critical skill for all managers. Let Care and Candor: Making Performance Appraisals Work bring new levels of awareness and skill to your management team! Added features and benefits of DVD training include:
 All time best-selling Coaching programs in the industry. Coaching is all about encouraging, correcting and challenging your team. It's as simple as noticing how your team is performing, and then letting them know you notice. In other words...Coaching is the process of letting people know that what they do matters to you. Realistic role plays covering a variety of topics - from getting good work repeated, correcting poor work in a positive way, dealing with employees poor personal habits, and tools for turning a dead-end performance around - make The Practical Coach an everyday guide to using good judgment and caring about each member of your team. Let them know they matter...
Program Includes:
 Good hiring decisions are crucial to the success of your business, and effective interviews are an essential element in making good hiring decisions. Properly conducted interviews identify the kinds of employees you want and need for your organization, helping to develop a diverse and productive workforce. This new plug-and-play professional-quality audio presentation does the talking for you. You get a complete, comprehensive training session with both visuals and audio, as well as training reinforcement materials-quiz, handout, interactive exercises! This complete training course meets the needs of all types of learners (audio, visual, tactile) for results-oriented training. These courses can be used as self-directed courses or in a classroom setting for ultimate flexibility. This easy-to-use training program will help train supervisors and managers on how to conduct successful and effective interviews.
Length: 55 minutes Explore the problems bedeviling the ethics-building efforts of organizations through this trilogy of programs from Dr. Marianne Jennings. The courses examine pressing topics, including the flaws of the gray-area myth, a lack of understanding why ethics matters, the culture of silence and fear of retaliation, and the pressures that compromise ethical decision-making. Using eye-opening stories and real-life examples, the programs provide strategies that can help you address, if not resolve these issues. Ethics Is A Competitive Advantage builds a strong case for why ethics matters and explains why the gray-area myth is detrimental to business; Speaking Up Without Fear explains how you can get around the culture of silence and draw out the issues in other ways; Ethical Leadership: Tone at all Levels explores how people can handle the pressure and how every employee sets the tone of an organization's ethical culture in word and deed.
Violence is the second-leading cause of workplace deaths. Three workers die each day. Guns are involved in 80 percent of deaths. In addition, as many as 18,000 people are assaulted at work each week. Violence costs American industry millions of dollars in lost productivity, legal fees, and other related expenses every year. This new plug-and-play professional-quality audio presentation does the talking for you. You get a complete, comprehensive training session with both visuals and audio, as well as training reinforcement materials-quiz, handout, interactive exercises! This complete training course meets the needs of all types of learners (audio, visual, tactile) for results-oriented training. These courses can be used as self-directed courses or in a classroom setting for ultimate flexibility. This easy-to-use training program will provide your supervisors with the tools they need to help prevent workplace violence, recognize potential threats, defuse violent situations, and train employees to follow proper security procedures. In addition, it will heighten their awareness of this serious and pervasive problem.
 Excel is a collection of 12 half-day off-the-shelf workshops, each dedicated to the development of a single critical competency. Each workshop is detailed below. These 12 competencies group in four distinct clusters: Review all workshop training topics Development of the MAP/Excel Competency Model INSTRUCTIONAL METHOD
 Customer Favorite! As the American workforce continues to reflect our increasingly diverse population, organizations must make diversity more than a buzzword or a recruiting tactic. The best way to attract and keep high-quality employees and create a cooperative, creative, productive work environment is to effectively manage your diverse workforce. This new Click 'n Train PowerPoint® presentation helps supervisors and managers teach employees about diversity - why it is important, how it works and what they can do to contribute to the organization’s diversity program. Diversity for all Employees includes:
 4-Program Set This series takes an interactive approach to supervisor training and uses real-world examples and scenarios to illustrate a variety of HR situations. The unique format challenges supervisors to determine if situations were handled correctly or if there was a better way to respond. It also encourages them to transfer what they've learned to practical applications in their own jobs. Available on DVD and VHS, the Ready Response series includes ...
Each supervisor training program comes with the following:
Substance abuse in the workplace has grown considerably in recent years to the point where it is estimated that 1 in 10 employees in America has a substance abuse problem. The personal impact of substance abuse on the employee is pervasive, affecting just about every facet of the person’s life. On the job, the negative fallout of substance abuse includes a steady deterioration of work performance, unreliability, recklessness that can jeopardize the safety of co-workers, the integrity of company products and services, and the company’s reputation.
BLR's new Click 'n Train PowerPoint® presentation examines the scope and cost of substance abuse and discusses the role of your supervisors in helping to manage this difficult and complex problem.
Substance Abuse in the Workplace - What Supervisors Need to Know includes:
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