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 Management /Supervisory SkillsBusiness Training Media offers a wide selection management training programs. We also offer Online Management Training Programs for employee development.
Produced - 2007 As the leader of any group, problems are inevitable. So…how do you react? Do you lead with your gut…or your head? This is the dilemma that the host of Managing Me grapples with. When problems arise at work, he can choose to react with either impulse or reason. As each situation plays out, the better reaction is clear. Viewers recognize that how you react often has a far greater impact—on morale, on retention, on productivity—than any specific problem ever could. The key to managing other people is learning how to manage you. Key Learning Points:
Includes: DVD, 28 page comprehensive training leader’s guide with reproducible worksheets. DVD contains PDF version of leader’s guide and supporting PowerPoint graphics.
 Poor communication costs money. And it's not just money that's wasted; it's energy, enthusiasm for the job and relationships as well. In this age of empowerment and shared accountability for the bottom line, everyone must take responsibility for communicating clearly. This video demonstrates four practical, effective techniques for improving communication in the workplace: making yourself clear, adding reinforcement, becoming an active listener, and finding hidden messages. The video also dramatically illustrates how expensive a careless communication error can be. The cumulative cost of these sometimes small, sometimes devastating errors can chisel away at a company's profitability. Using the skills demonstrated in this video, viewers will communicate more clearly and reduce unnecessary costs in time, morale and money. Program includes: A 19 minute DVD or VHS(available in English and Spanish), 32 page comprehensive training leader's guide with reproducible worksheets. DVD contains PDF version of leader's guide. (Guide and PowerPoint files available as a download.) DVD is subtitled.
Produced - 2007 This course is also available for online training, see details below. What’s every top manager’s secret to success? In a word: delegate, delegate, delegate. But getting work done through others can often be difficult because it inevitably involves a loss of control. This program outlines a solid process for delegating and gives valuable insight to both new and experienced managers. Delegating responsibility is a dance - a delicate partnership between manager and subordinate involving trust, authority and above all, communication. Brand new managers find delegating to be the hardest part of transitioning into the new role – while many experienced managers still struggle to get it right years after assuming a leadership position. This training program provides a plan for successful delegation, presented in five steps:
Effective delegation accomplishes more than just the task at hand. It also builds trust for future delegations, helps employees develop new skills, reduces managerial stress and improves organizational productivity. Program Includes: VHS or DVD, Facilitator’s Guide, CD-ROM with PowerPoint Presentation and a pdf of the Delegatee Checklist, 10 Participant Workbooks, 10 Reminder Cards
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 If you could be on the receiving end of your own leadership style, how do you think you'd answer this question: Would I follow me? Most people in leadership positions are unaware of how the people they lead really see them. But how a leader is perceived is crucial to the productivity of any group. The video, "Would I Follow Me" demonstrates one leader's behavior and the results in two different situations: first as a newly appointed leader, and then five years later after he has learned a few lessons about leadership. Viewers will learn effective leadership behaviors and appreciate the impact those behaviors have on the success of their work group. This Program Benifits:
Package Includes: 18 minute video or DVD and Leader's Guide with Reproducible Handouts
 Produced - 2007 Pass it on: coaching skills for managers is our new September 2007 release. This program uses humor and practical examples of how to get coaching right (and wrong). It also demonstrates the way in which effective coaching can facilitate development through any organization and how personally rewarding it is for the coach too. Core program - key learning messages:
Program includes: DVD (25 minutes), DVD extras (11 minutes), leaders guide, group training workbook, self-study workbook and PowerPoint presentation slides.
 How do you impress on your manager the importance of performance documentation or the potentially public nature of e-mail? These are just two of nine litigation landmines which can end up costing your company millions of dollars. Employment law litigation has exploded over the last five years: one in five managers will find themselves in litigation at some time during their careers. Avoiding Litigation Landmines: A Survival Guide for Managers should be a staple in every management training library. Brought to you by the producers of the best selling Workplace Violence: First Line of Defense, this video uses a compelling dramatization which no manager will be able to forget. When a litigation landmine explodes, three senior attorneys from Littler Mendelson, the Nations' largest employment and labor law firm, explain the problem. Managers will learn not only how avoid these litigation landmines, but how to turn them into positive tools for unlocking the potential of the individuals within their work force. Key Features Include: 30 minute DVD video, leader’s guide and one participant’s guide
Produced - 2007 Release! This course is also available for online training, see details below. From chronic complainers to idea-stealers, boundary pushers to just plain jerks, a toxic co-worker can ruin your day - and your life! Everyone - including the lucky few who’ve never had to work with a difficult person - will benefit from this program. It brilliantly portrays how employees on any career path and at any level of an organization can be undone by a problem co-worker. The amount of time spent worrying, avoiding, raging and obsessing over toxic employees can affect performance on the job and peace at home. With authors Katherine Crowley and Kathi Elster as hosts, this video program provides the antidote, showing exactly how to take responsibility for addressing the problem and put a stop to it all. It shows employees how to “unhook” from difficult situations in four simple ways: Physically, Mentally, Verbally and With a Business Tool (memo, email, log, etc.). Participants will learn to:
Program includes: A 23 minute DVD or VHS, Leader's Guide, CD-ROM with PowerPoint Presentation and printable handout for the Optional Activity (Working With Bosses Who Are Killing You),10 Participant Workbooks and 10 Reminder Cards Related. Workbook are only sold with purchase or rental.
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
In The Differences in People you'll learn how to overcome stressful personality conflicts; how to recognize the control we have over ourselves; how to develop better business relationships and how to understand and adjust our "belief filters." Volume II: Dealing with Difficult People In Dealing with Difficult People you'll learn the various types of difficult behavior; discover the formula for changing attitudes and the ways to bring out the best in people. Volume III: Strategies for Increased Self-Esteem In Strategies for Increased Self-Esteem you'll learn how to maintain your composure when times get tough and you are under pressure. Also, you'll discover the keys to communicating effectively and you'll learn the importance of positive self esteem. 3 Volume Set includes 3 DVDs or videos and 3 workbooks.
 Released - 2006 Designed for maximum flexibility, The Supervisor Toolkit provides you with high-quality video vignettes that you can easily incorporate into your own custom training courses. The clips are drawn from CRM's library of best-selling programs. Each vignette/clip runs anywhere from 20 seconds to 3 minutes and depicts a common workplace interaction involving a supervisor and usually, a subordinate. Suggestions are provided in the Leader's Guide for using the clips to draw out specific lessons on supervision. The 90 clips in the Toolkit are organized into the following supervisory skill categories:
Program Contents: Video clips on 1 DVD and 3 CD-ROMs, each with introductory narration and without, Printed Leader's Guide and Leader's Guide on CD-ROM.
 Learn all about Teams and Team Management. Join expert instructor as he presents and expounds on the topics of teams through this 4 part series. The Team Management Training Bundle includes all 4 individual training courses for:
4 courses - 4 levels - 152 training modules Key Course Topics:
Experience the phenomenon of Ben Zander, world-renowned conductor of the Boston Philharmonic Orchestra, as he expressively teaches a new and improved style of leadership in the exciting video training program Leadership: an Art of Possibility. The new leaders job is to SPEAK POSSIBILITY. To speak possibility you do not need to be the top guy in the elegant suit. You can speak possibility from any position, in any group of people, anywhere in the world. This leader keeps a possibility alive until every person involved in the project is enrolled in it. As Ben often says, when you are conducting an orchestra it does not work to have just some of the players involved. A great performance arises out of everyone's passion. And a great performance stirs the soul, rearranges ones molecules, connects ones being to the being of others. This kind of leadership increases the resources of an institution immeasurably in terms of energy, flexibility, and speed of response to a fast-paced world. Key Learning Point:
Package Includes: A 27 minute DVD or VHS & Leader's Guide
Buy the Set and Save:
 Best-Seller! This course is also available for online training, see details below.
Emotional Intelligence provides an excellent overview of this breakthrough training topic and includes commentary from numerous EI experts including Daniel Goleman and Peter Salovey. Five EI competencies are introduced: Self-awareness, Self-regulation, Self-motivation, Empathy and Effective Relationships. The program then takes viewers to organizations such as Kaiser Permanente, State Street Bank and Nichols Aluminum where training in emotional intelligence is being used to help employees access the power of emotions to create better, more productive working relationships. Through interviews with various employees, viewers see how EI competencies can be combined with other knowledge and technical capabilities to increase one's overall effectiveness on the job. Viewers will come away with specific areas of improvement to focus on and a structured, step-by-step approach to developing the required emotional competencies to bring more creativity, energy and intuition to their work, whatever the industry or field. Program includes: A 25 minute VHS or DVD of Main Program and separate Discussion Segments, Leader's Guide, PowerPoint presentation on CD-ROM, 10 Participant Workbooks with EI Quiz, 10 Reminder Cards.
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
2007 Release! Communication is the foundation for everything we do in the workplace. It happens every day, all the time. This program identifies the seven communication breakdowns most likely to undermine organizational success, and gives tips on how to avoid them. Most employees never receive training in the development of their communication skills. Even more importantly, employees aren't provided with the knowledge and skills to help them avoid the frequent communication problems that arise. The good news is that the most common communication potholes in the road can be easily spotted and avoided. Illustrated in this program are Seven Common Communication Breakdowns:
Program inlucdes: A 18 minute DVD or VHS, Leader's Guide, PowerPoint Presentation on disc and 10 Employee Handbooks (additional copies sold in packs of 10 for $29.50)
 This course is also available for online training, see details below. Ethics 4 Everyone beautifully illustrates the cause-and-effect of corporate and individual responsibility, offering do-able solutions, including how to make decisions that ensure a greater ethical response to business issues. Discover what some of the world's most respected public and private sector concerns have learned about long-term organizational viability. Ethics 4 Everyone teaches viewers:
Program Contents: A 15 minute DVD or video, Leader's guide, PowerPoint Presentation on CD-ROM, 10 Participant Workbooks, 10 Copies of the book "Ethics 4 Everyone" and 10 Reminder Cards Online Training Option: This program is also available for online training - click here for details
 What does it take to inspire a work group to greater commitment and productivity? It’s not charisma. Rather, it’s behavior that any well-intentioned leader can emulate, as this program demonstrates. The video follows Tom, a competent manager, on his quest to find out what makes Elliot, an exceptional manager in his organization, so inspiring to his workers. He learns that Elliot found what was meaningful in their work, and communicated that – in words and actions – to everyone on his team. The “Would I Inspire Me?” video program gives viewers practical ways to make work life more meaningful, productive, and rewarding for themselves and their team. Includes: 28 page comprehensive training leader's guide with reproducible worksheets. DVD contains PDF version of leader's guide and supporting PowerPoint graphics. (Guide and PowerPoint files also available as a download.) This program is closed captioned
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