Humorous

Government Version Also Available

Free Online Preview

Getting it all done these days isn't easy. While most of us have more job responsibilities than ever, we also have tighter deadlines. So what s the answer? DELEGATING. It's a concept many people find absolutely frightening, and with good reason. Letting go of important projects or taking on someone else's project is scary, especially if you ve been burned before. But if it's done effectively, delegating can greatly improve productivity.

Through a series of vignettes (including several humorous "fantasy" sequences that depict people's deepest fears about delegating), this training program teaches an important lesson. It shows that successful delegation requires trust - on the part of both the delegator and the delegatee - and detailed information sharing from start to finish.

As better delegators, employees will accomplish more in less time, improve their communication and management skills, and help your organization reach new heights of excellence. This video will become one of your most-used training tools - perfect for new hires as well as seasoned employees.

Participants will learn the six steps to delegation success:

• Analyze the task
• Select the delegatee
• Pass the baton (but not the buck)
• Look before you leap (also known as the delegatee's checklist)
• Execute the task (but not the delegatee)
• Conduct regular feedback sessions

Program Includes: A 20 minute VHS or DVD, Leader's Guide sample Delegator-Delegatee Assessment.

• Delegating for Diehards - DVD $795.00 [Add to Cart]
• Delegating for Diehards - DVD Rental $275.00 [Add to Cart]
• Delegating for Diehards (Government Versin) - DVD $795.00 [Add to Cart]

The New Sales Game is a highly interactive, one-day, facilitated program that uses presentations, group discussion, games, and activities to help sales representatives better understand their customers and develop strategies to become more effective solution providers. Participants will evaluate where they are, and where they need to be through a creative Customer Focus Tool and an easy-to-implement Action Plan. The training concludes with an entertaining group game to drive home key points.

Participants will learn how to:

• Focus on the real needs and perceptions of their customers
• Proactively become solution providers
• Determine your company's value-added services

The complete training package includes:
A comprehensive Leader's Guide, one participant booklet, one Customer Focus Tool, sixteen overhead transparency masters, game board and playing materials.

Free Online Preview

Customer service training is obviously not new, but smart companies are always looking for refreshing new approaches that reinforce service techniques and inspire commitment among front-line personnel. In this innovative program, humor, drama and irony all demonstrate how customer service really does make a difference.

Learn the importance of:

• Knowing the product or service you are representing
• Treating customers with tact, honesty and courtesy
• Knowing the right way and the wrong way to deliver customer service
• Understanding the negative effects of poor customer service
• Realizing how your behavior can make or break a customer's impression of your company
• Effectively handling difficult customers
• Motivating yourself to achieve consistently high levels of service excellence

Length: 17 minutes

• Just Incredible! A Customer Service Story 2nd Edition - DVD $695.00 [Add to Cart]
• Just Incredible! A Customer Service Story 2nd Edition - DVD Rental $295.00 [Add to Cart]