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 Humorous Featuring John Cleese
Too many meeting are genuine nightmares. They lack preparation, direction, and worst of all, results. Thankfully, there's Meetings, Bloody Meetings. This award-winning program, remade in 1993, is essential viewing for anyone who chairs meetings. You'll learn how to make your get-togethers shorter, more focused, and more productive. And you'll find plenty to laugh at along the way. John Cleese's nightmare meetings land him in court for negligent conduct of meetings. The court pronounces Cleese guilty of all five counts: failing to prepare, failing to inform others, failing to plan the agenda, failing to control the discussion, and failing to record the decisions. Learning Objectives:
Suggested Uses:
Includes: 31 minute videocassette and Leader's Guide. *Also available in French and Spanish
 Produced - 2007 Pass it on: coaching skills for managers is our new September 2007 release. This program uses humor and practical examples of how to get coaching right (and wrong). It also demonstrates the way in which effective coaching can facilitate development through any organization and how personally rewarding it is for the coach too. Core program - key learning messages:
Program includes: DVD (25 minutes), DVD extras (11 minutes), leaders guide, group training workbook, self-study workbook and PowerPoint presentation slides.
 Healthcare Version also Available CLOWN is a brand new, thought provoking and entertaining addition to diversity awareness training for all levels of your organization! This new film follows the lives of three "Clown-Americans" and their families as they make some poignant observations about life on the other side of stereotypes. CLOWN is refreshingly unique, and combines both drama and comedy to explore the affects of bias and racism in America. While originally aired as an entertaining short film on HBO, we have created an adaptation that focuses on diversity issues and is supported by comprehensive training materials. CLOWN will be the springboard from which your Diversity discussions will jump start. We see excerpts of the life of several clowns during their daily routines; a Clown doctor whose son gets repeatedly picked on in school, a Clown mechanic who is accused of unnecessarily replacing automobile parts during a service visit, and a Clown mother who agonizes over an interracial marriage between her Clown son, and her Mime daughter in law. CLOWN humorously and effectively demonstrates how anyone looking or sounding differently than everyone else can be the subject of discrimination. The Video & Training package will help employees learn how to:
Program includes: DVD or VHS Leader's Guide, Power Point Presentation on disc, and 10 Employee Handouts. DVD includes a Customizable PowerPoint Presentation and a printable Leader's Guide.
To demonstrate to managers how they can change a problem person into a positive performer. This comprehensive six-part set of videos introduces typical problem people and how managers and team leaders should deal with them to improve performance. Rulebound Reggie (12 mins) tells his manager that nothing can be done until the paperwork is in order. Encouraging Reggie's sense of belonging makes him much more amenable. Free Preview
Bigmouth Billy (16 mins) promises everything but does nothing until his boss helps him to plan an effective schedule and set realistic deadlines.Free Preview
Moaning Minnie (19 mins) can give a thousand excuses why something cant be done, but her manager quickly learns how to turn a whinger into a winner.Free Preview
Wimpy Wendy (17 mins) needs constant reassurance before making decisions, but by consulting her and empowering her, her manager boosts Wendy's confidence.Free Preview
Lazy Linda (15 mins) gets away with murder. But by balancing quality and quantity, her manager brings her performance up to scratch. Free Preview
Silent Sam (17 mins) knows his job backwards but just cannot communicate. Therefore he is given time to plan and encouragement to express himself. Free Preview
The benefits
A production featuring John Cleese, Stephen Fry, Rik Mayall, Emma Thompson, Dawn French, Jennifer Saunders, Cassie Stuart, Michael Percival and Patricia Hodge. Release date: 1988
 This course is also available for online training, see details below.
This highly motivational program takes you behind the scenes at Midway Field in Minnesota, where fun is encouraged daily. Visit a workplace where a costumed pig tosses out the balls, "ushertainers" serenade you in the stands and games are always sold out. See firsthand just how much fun, when combined with commitment, relates to organizational success and personal satisfaction. Sure, a day at the ballpark might sound like a good time. But when it's your job, it can mean a fifteen-hour day of hard work, whether you're cleaning the bleachers, keeping the books or taking care of customers. How do they do it? For the people who work here, fun is an attitude. An experience. It's why everyone from head groundskeeper to the president and co-owner is passionate about coming to work. Having fun on the job makes these employees more creative, more productive, and ultimately more satisfied. They don't take themselves too seriously. They treat each other with respect. And they make every day an event. Key concepts in the video can bring this mindset to any workplace:
Program includes: VHS or DVD, Leader's Guide, PowerPoint Presentation on CD-ROM with film transcript, 10 Participant Workbooks, 10 Reminder Cards. Bonus extended-cut DVD version of show included with either video format. Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 This engaging and humorous new video-based program shows a manager who doesn't realize he has an absenteeism problem until it is pointed out to him. He is then persuaded to keep a video diary, so that his team can air their thoughts on the department. This helps the manager to realize that when he takes a positive approach, he can actually reduce the levels of absenteeism. Covers all aspects of managing absenteeism, including the return to work interview. Enables managers to acknowledge, prepare and implement appropriate procedures for managing absenteeism. Contains a series of actions that will help managers to implement an agreed solution effectively. Key Learning Points:
Includes: DVD, course leader's guide & delegate worksheets on disk, PowerPoint slides/OHP's on disk and self-study workbook on disk
 This humorous program gives learners the opportunity to recognize poor listening skills. Manager Ray only listens to his employee, Leo, with the intent to respond and get out the door, rather than with the intent to really understand him. As Ray is forced to repeat the same interaction with Leo over and over again until he gets it right, viewers see the consequences of poor listening: inefficiency of communication, frustration, and plenty of inaccuracies and errors. But, in the end, viewers are also reminded that:
Program Includes: A 11 minute DVD or Video and Leader's Guide Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
This collection of short humorous ice breakers focus on key business issues or skills and the mishaps and mayhem that can occur when things go wrong. The series features John Cleese and many others. The programs are designed for use as humorous meeting openers, breaks and/or meeting closers. Bosses From Hell! Colleagues From Hell!
Communicators From Hell! Customer service from Hell! Customers from Hell! Free Preview
Employees From Hell!
Interviewers From Hell! Public Services from Hell! Salespeople from Hell! Teams from Hell! The series includes the following programs: Bosses from hell! Colleagues from hell! Communicators from hell! Customers services from hell! Customers from hell! Employees from hell! Interviewers from hell! Public service from hell! Salespeople from hell! and Teams from hell!
Produced - 1989Free Preview
Featuring Johne Cleese This program clearly demonstrates that the same guidelines for keeping customers satisfied apply in different situations, from sales to service to a retail checkout or reception desk. Customers can be trying; not all customers are pleasant. It's easy to put customers off; just be aggressive, or defensive. But it is vital to treat them all as personal guests, making them welcome and indulging their whims. In various realistic scenarios, staff resort to attacking behavior - by being patronizing or superior - or defensive behavior, where they ignore the customer altogether or fail to accept responsibility. The humorous sketches lay the foundations for customer care and provide a concrete set of behavioral rules to make customers happy and keep coming back. They provide a memorable demonstration of the do's and don'ts of customer care, which include finding a real need behind a request, agreeing a solution with a customer, and seeing things through to a successful conclusion. The benefits
A Video Arts production featuring Dawn French, Jennifer Saunders, Stephen Fry, Hugh Laurie and John Cleese. Produced in 1998 Length: 32 minutes
 New Release - 2007
The best thing about dealing with a good salesperson is you don't feel like you're being sold to. As far as you're concerned you're just receiving good service. The art of selling is designed to equip your staff with all the skills and techniques they need to approach sales opportunities with confidence. To make this program as relevant as possible it looks at many different scenes in which all sales staff can relate to such as: department store, DIY store, bank services such as mortgages, overdrafts, loans and insurance, shoe shop and many more. The art of selling uses humorous right and wrong way scenarios to teach new skills in a memorable way. It covers the four key stages of selling, in both retail and financial situations:
Included in the program are specific DVD extras for both the retail and financial sales. These cover everything from handling complaints to dealing with obnoxious customer. The benefits
Program includes: DVD (28mins), DVD extras (10mins), Course leader's guide with fully resource training program, Group training workbook, Self-study workbook, PowerPoint presentation slides. All materials is customisable and provided on disc
 One of the best and most sought after Customer Service programs available. No matter how large or small a business is, its success depends on the level of service it delivers to its customers. The choice is ours, do we treat them as an interruption in our day, or as a welcomed guest? THE GUEST uses humor to change the way we see our customers and to remind us that everything we need to learn about great customer service, we already know. Treating customers as guests is as simple as:
Program Includes:
We are exposed to a daily barrage of media images and advertising messages, all designed to appeal to our sexuality. And yet, when it comes to work, we're expected to check it at the door, like a coat we take on and off at will. There are plenty of training programs that deal with preventing sexual harassment in the workplace. They define sexual harassment. They give examples. Some teach managers how to create a harassment-free workplace. Some teach sexual responsibility. Let's Get Honest: A Motivational Video - 15 minutes The LET'S GET HONEST package is the first to address how difficult it is to live in a sexually-charged society while working in an environment that is supposed to be void of anything sexual. The Program sets a whole new standard in sexual harassment training. A beautiful program, it is remarkably human in its approach and message. It speaks candidly to employees regarding the difference between their work life and personal life. Engaging, insightful and occasionally humorous it offers employees a real world perspective, presenting surprisingly honest solutions to a variety of workplace issues ranging from flirting and dating to clueless behavior and predatory harassment. It offers employees real tools they can use immediately to help themselves be on their best behavior at work. He Said, She Said: Interactive Sexual Harassment Workshop - 26 minutes HE SAID, SHE SAID has been designed to help employees evaluate their own conduct as it relates to sexual harassment and inappropriate behavior at work. Seven interactive scenarios use riveting performances and twisting plot lines to subtly challenge employees beliefs and perceptions. As employees progress through each scenario they first hear from the alleged victim as they present their view of the events in question. The DVD pauses and employees are asked to come to an initial conclusion. Discussions follow, which allow conflicting points of view to be aired and explored. Then as the scenario continues, employees are forced to explore for the facts and read between the lines as they hear from the alleged harasser and witnesses. In the end it becomes apparent that sometimes our bias, perceptions and behaviors may need to be re-evaluated. Includes: Two DVDs or videos(The training film: Let's Get Honest and He Said She Said: Interactive Workshop), 8 Extended Training Scenes, 1 Resource Trainer's guide, 10 Employee Handbooks, 10 Pocket Cards, and 1 Sticky Note Pad
 This course is also available for online training, see details below.
Time Challenged takes a humorous, good-natured look at overcoming the challenges of time management, as Kent works through his productivity dilemmas with a support group of recovering time-challenged individuals. At the core of this training is the fact that we all get the same 24 hours a day, but how we use those hours greatly impacts our success or failure. Viewers will explore how to tackle time head-on, learning how to prioritize tasks and address common daily interruptions such as phone calls and e-mail. Designed as a 1/2-day program, trainers will love how Time Challenged's Leader's Guide provides interactive training during which participants learn from one another much like the individuals they see on-screen. They will gain the tools to:
Program Contents: A 20 minute VHS or DVD, Leader's Guide, Overhead Projection Sheets, 10 Participant Workbooks, 10 Reminder Cards. Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 The Front of the Class training program is a leadership and management program that takes us back to school for a refresher course on being in charge. Being a supervisor is like moving to the front of the class: everyone around you is watching your moves and expecting the best. But it takes more than a promotion or a job title to be a great supervisor. It takes leadership. The backbone of this program is a simple question every supervisor must continually ask themselves... "You only succeed when they do, so what do they need from you to succeed?" Hilarious recollections of a child's best and worst teachers, the moving story of a classroom hero, flashbacks to the teacher's pet and everyone's favorite homework excuses, bring wisdom, warmth and a sense of humor to a memorable lesson on the qualities of a true leader. Program Includes: A 24 minute DVD or VHS, Leader's Guide and 10 Pocket Cards
 What a great way to start any meeting! Or any day, for that matter! Activating Attitude!, a 4-minute meeting opener, sets the tone and stage for employees and managers alike to approach the workday (and any issues that may arise) with a positive attitude and a smile. Health, productivity and happiness are all affected by one’s attitude at work, and this vibrant and charming new meeting opener addresses all these issues. Using bright and energetic animations, exciting music and thought-provoking messages, Activating Attitude! is sure to get you and your audience off to a great start, no matter what the meeting is about! Key Learning Points:
Includes: 3 minute DVD or VHS Video
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