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Humorous Best-Seller! Featuring John Cleese Too many meeting are genuine nightmares. They lack preparation, direction, and worst of all, results. Thankfully, there's Meetings, Bloody Meetings. This award-winning program, remade in 1993, is essential viewing for anyone who chairs meetings. You'll learn how to make your get-togethers shorter, more focused, and more productive. And you'll find plenty to laugh at along the way. John Cleese's nightmare meetings land him in court for negligent conduct of meetings. The court pronounces Cleese guilty of all five counts: failing to prepare, failing to inform others, failing to plan the agenda, failing to control the discussion, and failing to record the decisions. Learning Objectives:
Suggested Uses:
Includes: 31 minute videocassette and Leader's Guide. Online Training Option: Meetings, Bloody Meetings course is also available online - Click here for details
 Produced - 2007 Pass it on: coaching skills for managers is our new September 2007 release. This program uses humor and practical examples of how to get coaching right (and wrong). It also demonstrates the way in which effective coaching can facilitate development through any organization and how personally rewarding it is for the coach too. Core program - key learning messages:
Program includes: DVD (25 minutes), DVD extras (11 minutes), leaders guide, group training workbook, self-study workbook and PowerPoint presentation slides.
 Healthcare Version also Available Follow the lives of three "Clown-Americans" and their families as they make poignant observations about life on the other side of stereotypes. And through a thought-provoking and entertaining combination of drama and comedy, explore and eliminate the nasty realities of bias and racism in America. In this program your employees will discover:
Added features and benefits of DVD training include:
Online Training Pricing Option:
To demonstrate to managers how they can change a problem person into a positive performer. This comprehensive six-part set of videos introduces typical problem people and how managers and team leaders should deal with them to improve performance. Rulebound Reggie (12 mins) tells his manager that nothing can be done until the paperwork is in order. Encouraging Reggie's sense of belonging makes him much more amenable. Free Preview
Bigmouth Billy (16 mins) promises everything but does nothing until his boss helps him to plan an effective schedule and set realistic deadlines.Free Preview
Moaning Minnie (19 mins) can give a thousand excuses why something cant be done, but her manager quickly learns how to turn a whinger into a winner.Free Preview
Wimpy Wendy (17 mins) needs constant reassurance before making decisions, but by consulting her and empowering her, her manager boosts Wendy's confidence.Free Preview
Lazy Linda (15 mins) gets away with murder. But by balancing quality and quantity, her manager brings her performance up to scratch. Free Preview
Silent Sam (17 mins) knows his job backwards but just cannot communicate. Therefore he is given time to plan and encouragement to express himself. Free Preview
The benefits
A production featuring John Cleese, Stephen Fry, Rik Mayall, Emma Thompson, Dawn French, Jennifer Saunders, Cassie Stuart, Michael Percival and Patricia Hodge. Release date: 1988
 This course is also available for online training, see details below.
This highly motivational program takes you behind the scenes at Midway Field in Minnesota, where fun is encouraged daily. Visit a workplace where a costumed pig tosses out the balls, "ushertainers" serenade you in the stands and games are always sold out. See firsthand just how much fun, when combined with commitment, relates to organizational success and personal satisfaction. Sure, a day at the ballpark might sound like a good time. But when it's your job, it can mean a fifteen-hour day of hard work, whether you're cleaning the bleachers, keeping the books or taking care of customers. How do they do it? For the people who work here, fun is an attitude. An experience. It's why everyone from head groundskeeper to the president and co-owner is passionate about coming to work. Having fun on the job makes these employees more creative, more productive, and ultimately more satisfied. They don't take themselves too seriously. They treat each other with respect. And they make every day an event. Key concepts in the video can bring this mindset to any workplace:
Program includes: VHS or DVD, Leader's Guide, PowerPoint Presentation on CD-ROM with film transcript, 10 Participant Workbooks, 10 Reminder Cards. Bonus extended-cut DVD version of show included with either video format.
Online Streamed Video Training Option:
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 This engaging and humorous new video-based program shows a manager who doesn't realize he has an absenteeism problem until it is pointed out to him. He is then persuaded to keep a video diary, so that his team can air their thoughts on the department. This helps the manager to realize that when he takes a positive approach, he can actually reduce the levels of absenteeism. Covers all aspects of managing absenteeism, including the return to work interview. Enables managers to acknowledge, prepare and implement appropriate procedures for managing absenteeism. Contains a series of actions that will help managers to implement an agreed solution effectively. Key Learning Points:
Includes: DVD, course leader's guide & delegate worksheets on disk, PowerPoint slides/OHP's on disk and self-study workbook on disk
 This humorous program gives learners the opportunity to recognize poor listening skills. Manager Ray only listens to his employee, Leo, with the intent to respond and get out the door, rather than with the intent to really understand him. As Ray is forced to repeat the same interaction with Leo over and over again until he gets it right, viewers see the consequences of poor listening: inefficiency of communication, frustration, and plenty of inaccuracies and errors. But, in the end, viewers are also reminded that:
Program Includes: A 11 minute DVD or Video and Leader's Guide Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 Featuring John Cleese This collection of short humorous ice breakers focus on key business issues or skills and the mishaps and mayhem that can occur when things go wrong. The series features John Cleese and many others. The programs are designed for use as humorous meeting openers, breaks and/or meeting closers. Bosses From Hell! Colleagues From Hell!
Communicators From Hell! Customer service from Hell! Customers from Hell! Free Preview
Employees From Hell!
Interviewers From Hell! Public Services from Hell! Salespeople from Hell! Teams from Hell! The series includes the following programs: Bosses from hell! Colleagues from hell! Communicators from hell! Customers services from hell! Customers from hell! Employees from hell! Interviewers from hell! Public service from hell! Salespeople from hell! and Teams from hell!
Featuring Johne Cleese, Produced - 1989
This program clearly demonstrates that the same guidelines for keeping customers satisfied apply in different situations, from sales to service to a retail checkout or reception desk. Customers can be trying; not all customers are pleasant. It's easy to put customers off; just be aggressive, or defensive. But it is vital to treat them all as personal guests, making them welcome and indulging their whims. In various realistic scenarios, staff resort to attacking behavior - by being patronizing or superior - or defensive behavior, where they ignore the customer altogether or fail to accept responsibility. The humorous sketches lay the foundations for customer care and provide a concrete set of behavioral rules to make customers happy and keep coming back. They provide a memorable demonstration of the do's and don'ts of customer care, which include finding a real need behind a request, agreeing a solution with a customer, and seeing things through to a successful conclusion. The benefits
A Video Arts production featuring Dawn French, Jennifer Saunders, Stephen Fry, Hugh Laurie and John Cleese. Produced in 1998 Length: 32 minutes Also available for online training, learn more!
 New Release - 2007
The best thing about dealing with a good salesperson is you don't feel like you're being sold to. As far as you're concerned you're just receiving good service. The art of selling is designed to equip your staff with all the skills and techniques they need to approach sales opportunities with confidence. To make this program as relevant as possible it looks at many different scenes in which all sales staff can relate to such as: department store, DIY store, bank services such as mortgages, overdrafts, loans and insurance, shoe shop and many more. The art of selling uses humorous right and wrong way scenarios to teach new skills in a memorable way. It covers the four key stages of selling, in both retail and financial situations:
Included in the program are specific DVD extras for both the retail and financial sales. These cover everything from handling complaints to dealing with obnoxious customer. The benefits
Program includes: DVD (28mins), DVD extras (10mins), Course leader's guide with fully resource training program, Group training workbook, Self-study workbook, PowerPoint presentation slides. All materials is customisable and provided on disc Also available for online training, learn more!
 One of the best and most sought after Customer Service programs available. No matter how large or small a business is, its success depends on the level of service it delivers to its customers. The choice is ours, do we treat them as an interruption in our day, or as a welcomed guest? THE GUEST uses humor to change the way we see our customers and to remind us that everything we need to learn about great customer service, we already know. Treating customers as guests is as simple as:
Program Includes:
We are exposed to a daily barrage of media images and advertising messages, all designed to appeal to our sexuality. And yet, when it comes to work, we're expected to check it at the door, like a coat we take on and off at will. There are plenty of training programs that deal with preventing sexual harassment in the workplace. They define sexual harassment. They give examples. Some teach managers how to create a harassment-free workplace. Some teach sexual responsibility. Let's Get Honest: A Motivational Video - 15 minutes The LET'S GET HONEST package is the first to address how difficult it is to live in a sexually-charged society while working in an environment that is supposed to be void of anything sexual. The Program sets a whole new standard in sexual harassment training. A beautiful program, it is remarkably human in its approach and message. It speaks candidly to employees regarding the difference between their work life and personal life. Engaging, insightful and occasionally humorous it offers employees a real world perspective, presenting surprisingly honest solutions to a variety of workplace issues ranging from flirting and dating to clueless behavior and predatory harassment. It offers employees real tools they can use immediately to help themselves be on their best behavior at work. He Said, She Said: Interactive Sexual Harassment Workshop - 26 minutes HE SAID, SHE SAID has been designed to help employees evaluate their own conduct as it relates to sexual harassment and inappropriate behavior at work. Seven interactive scenarios use riveting performances and twisting plot lines to subtly challenge employees beliefs and perceptions. As employees progress through each scenario they first hear from the alleged victim as they present their view of the events in question. The DVD pauses and employees are asked to come to an initial conclusion. Discussions follow, which allow conflicting points of view to be aired and explored. Then as the scenario continues, employees are forced to explore for the facts and read between the lines as they hear from the alleged harasser and witnesses. In the end it becomes apparent that sometimes our bias, perceptions and behaviors may need to be re-evaluated. Includes: Two DVDs or videos(The training film: Let's Get Honest and He Said She Said: Interactive Workshop), 8 Extended Training Scenes, 1 Resource Trainer's guide, 10 Employee Handbooks, 10 Pocket Cards, and 1 Sticky Note Pad
 This course is also available for online training, see details below.
Time Challenged takes a humorous, good-natured look at overcoming the challenges of time management, as Kent works through his productivity dilemmas with a support group of recovering time-challenged individuals. At the core of this training is the fact that we all get the same 24 hours a day, but how we use those hours greatly impacts our success or failure. Viewers will explore how to tackle time head-on, learning how to prioritize tasks and address common daily interruptions such as phone calls and e-mail. Designed as a 1/2-day program, trainers will love how Time Challenged's Leader's Guide provides interactive training during which participants learn from one another much like the individuals they see on-screen. They will gain the tools to:
Program Contents: A 20 minute VHS or DVD, Leader's Guide, Overhead Projection Sheets, 10 Participant Workbooks, 10 Reminder Cards. Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 The Front of the Class training program is a leadership and management program that takes us back to school for a refresher course on being in charge. Being a supervisor is like moving to the front of the class: everyone around you is watching your moves and expecting the best. But it takes more than a promotion or a job title to be a great supervisor. It takes leadership. The backbone of this program is a simple question every supervisor must continually ask themselves... "You only succeed when they do, so what do they need from you to succeed?" Hilarious recollections of a child's best and worst teachers, the moving story of a classroom hero, flashbacks to the teacher's pet and everyone's favorite homework excuses, bring wisdom, warmth and a sense of humor to a memorable lesson on the qualities of a true leader. Program Includes: A 24 minute DVD or VHS, Leader's Guide and 10 Pocket Cards
 Meeting Opener What a great way to start any meeting! Or any day, for that matter! Activating Attitude!, a 4-minute meeting opener, sets the tone and stage for employees and managers alike to approach the workday (and any issues that may arise) with a positive attitude and a smile. Health, productivity and happiness are all affected by one’s attitude at work, and this vibrant and charming new meeting opener addresses all these issues. Using bright and energetic animations, exciting music and thought-provoking messages, Activating Attitude! is sure to get you and your audience off to a great start, no matter what the meeting is about! Key Learning Points:
Includes: 3 minute DVD or VHS Video
Humorous Drama Featuring John Cleese and Robert Lindsay A manager has made some poor decisions - making them himself, rather than using his team's experience. He learns the four stages of professional team decision thinking: asking the right questions, creating a choice of answers, looking at the dangers of each particular option and then weighing up the chances of success. The video is based on the book The Professional Decision Thinker by Ben Heirs, included with each purchase. The benefits
Featuring John Cleese
The first two parts of The unorganized manager series show that no matter how efficient managers may think they are, they cannot be fully effective until they learn how to manage their time. In Part 3: damnation a hard-working manager is so disorganised that he unwittingly makes the lives of his family and colleagues a misery. His disorganisation leads to an early heart attack and a confrontation with St Peter. By being given a second chance on Earth, he is able to learn the principles of time management in a way that viewers, many of whom will be unaware of their own faults, can easily relate to. The benefits
Release date: 1996 Program includes: DVD or VHS, (25 mins), Meeting break DVD, Course leader’s guide, Delegate worksheets on disk Powerpoint slides/OHPs on disk and Self-study workbook
Featuring John Cleese, Nigel Lindsay and Beatie Edney. Release date: 1996
The first two parts of The unorganized manager series show that no matter how efficient managers may think they are, they cannot be fully effective until they learn how to manage their time. In Part 2: salvation the manager has returned to Earth full of enthusiasm, but his inability to establish priorities and to delegate effectively lands him back in front of St Peter. The program shows why managers should consider the actual purpose of their jobs, and not the function. They must learn how to schedule time for active tasks, while leaving time for reactive tasks. By delegating and retaining responsibility, they will make more effective use of their own time and that of their team, and contribute to everyone’s motivation and morale. The benefits
Program includes: DVD or VHS, (29 mins), Meeting break DVD, Course leader’s guide,Delegate worksheets on disk, Powerpoint slides/OHPs on disk and Self-study workbook on disk
featuring John Cleese, Nigel Lindsay, Beatie Edney and Ann Bryson. Release date: 1997 This program, which picks up from the story in the first two parts of the series but can be used as a stand-alone resource, shows how effective managers can create time to focus on their teams. The now organized manager is called to St Peter, this time following an annual health check. Here he learns that his management style still leaves a lot to be desired, since he is failing to organize his team. Through highly memorable wrong-way, right-way scenarios, viewers will learn three steps to successful delegation. It is the manager's role to ensure that each team member understands their purpose. The manager must define and identify their overall objective and their key result areas so that they know what is expected of them. Individuals should be set standards to achieve, measurable either by quality, quantity or cost, so that both they and the manager know how they are doing. And managers must agree targets with individual team members in order to help them develop and realise their potential, or to bring their performance back on track. Following the three steps, the manager will be able to improve the performance and results of individuals, the team and the organization. The benefits
Style: Humorous drama Program includes: DVD or VHS part 3, (20 mins), Showreel tape, Meeting break DVD, Course leader's guide and Delegate worksheets on disk
Featuring John Cleese, Peter Capaldi and Jennifer Saunders. Release date: 1991
Techniques of assertive behavior are shown in action in a series of different settings from a management meeting to a one-to-one conversation between colleagues. Straight talking shows that the basic rule of assertive behavior is honesty and that it's usually for fear of the response that honesty is avoided. However, this fear is generally over-exaggerated. The video is highly reassuring on this point for anyone who has doubts about volunteering what they think - even when asked to do so. It also demonstrates why aggressive behavior doesn't work in the long run and why it's important to establish a negotiating position and stick to it. The benefits
Style: Humorous drama Program includes: DVD or VHS,(27 mins), Meeting break DVD, Course leader's guide, Delegate worksheets on disk, Powerpoint slides/OHPs on disk and Self-study workbook on disk
Best-Seller Featuring John Cleese
Too many meeting are genuine nightmares. They lack preparation, direction, and worst of all, results. Thankfully, there's Meetings, Bloody Meetings. This award-winning program, remade in 1993, is essential viewing for anyone who chairs meetings. You'll learn how to make your get-togethers shorter, more focused, and more productive. And you'll find plenty to laugh at along the way. John Cleese's nightmare meetings land him in court for negligent conduct of meetings. The court pronounces Cleese guilty of all five counts: failing to prepare, failing to inform others, failing to plan the agenda, failing to control the discussion, and failing to record the decisions. Learning Objectives:
Suggested Uses:
Includes: 31 minute videocassette and Leader's Guide. Online Training Option: More Bloody Meetings course is also available online - Click here for details
Featuring John Cleese, Angus Barnett, Lorraine Brunning, Ricky Gervais and Jaye Griffiths. Release date: 2001
Many people are still not comfortable talking about their personal problems openly at work but in general we've come a long way from the 'lunch is for wimps' attitude that characterised business just a few years ago. Indeed today people are more concerned about how they can achieve work/life balance rather than being macho about their workload. The drivers for this change in focus aren't hard to find. Market competition is fierce, the pace of work is intense and change is endemic. Add to this environmental stress such as commuting and the ongoing demands of home life and it's no surprise that companies are looking ever more seriously at the ways in which they can support their staff. It's within this context that forward-thinking managers need to develop their counselling skills. All managers will face the issue of dealing with staff whose personal problems are affecting their work and they need the know-how and sensitivity to address such situations. The benefits
Style: Humorous drama Program includes: DVD or VHS,(25 mins),Meeting break video, Course leader's guide, Delegate worksheets on disk, Powerpoint slides/OHPs on disk and Self-study workbook on disk
Produced - 1982
Two clear stages in the decision process are revealed in this humorous program: making the decision and making it happen. A board of Great Decision Makers confronts Alan Moore (John Cleese) to review an office move that went disastrously wrong. Had he not ignored the basic principles of decision-making, things could have been different. The benefits
Mangers will be able to make solid -informed decisions and communicate them to the rest of the staff.
Featuring Hugh Laurie, Dawn French, John Cleese, Simon Shepherd and Philip Franks. Release date: 1993
A selection interview is a bit like detective work. Suspects must be eliminated until the right person is found, whether from inside or outside the organisation. Making the right selection choice means knowing the budget was spent well, a valuable asset has been acquired and that colleagues will be motivated by the new team member. It's your choice shows that too many people get the costly decision wrong, introducing three managers who make common mistakes. It then shows the viewer how each manager learns from these mistakes. Ethelred the Unready is unprepared, knows little about the job or the candidate, and is constantly interrupted by colleagues as the interview progresses. It is not until he is more organised and professional that he is able to make the best choice. Ivan the Terrible would rather trumpet his own opinions than encourage the candidate to talk. He eventually learns about asking open questions and listening to what the candidate has to say. Gillian the Silent allows the candidate to take over. She fails to probe or voice her doubts, and realises she has to be more affirmative and specific to gain the information she needs. The benefits
The Interviewee preparation program, which also forms part of the It's your choice programme, explains to job candidates how to research a company and question interviewers to find out the things that matter to them. It is suitable for internal candidates, as well as for schools and colleges to prepare graduates for the job market. Style: Humorous drama Program includes: DVD or VHS,(30 mins), Interviewee programm (5 mins), Meeting break DVD, Course leader's guide, Delegate worksheets on disk, Powerpoint slides/OHPs on disk and Self-study workbook on disk
Featuring John Cleese The Going to a Meeting series is an engaging two-part program hosted by John Cleese (that's right...he's back). The series focuses on the attendee's role and how to make the most of meetings. Free Preview - Part 1, Messing Up a Meeting The two part Going to a Meeting Series in based on a group of middle managers in a large hospital. Part 1 - Messing Up a Meeting, focuses on Jeremy preparing to go to a regular meeting with his colleagues. Unfortunately "preparing" doesn’t describe what we see him doing. "Grabbing a few papers and turning up late" would be more accurate.
Free Preview - Part II, Menaces Part II of the Going to a Meeting Series, Meeting Menaces, contains five short sequences, introduced by John Cleese. These show how to cope with colleagues whose behavior stops meetings from getting results. Jeremy fails to handle the destructive behavior of each of the menaces and the meeting they are all attending becomes a farce. These two videos are available separately. Package Contents: Two 20 minute VHS Videos or DVD's, Series Course Leader's Guide, Series Delegate worksheets on disk, Series Powerpoint slides and Series Self-Study Workbook on disk
Put your sales people in a receptive mood for learning with this classic business "music video" starring former pro football players Dick Butkus and Bubba Smith. This hilariously funny award-winning short will kick off and unify your next sales meeting, shattering any remnants of "new class" tension. Length: 9 minutes
 Andy Kirby Use these participative training techniques to rejuvenate, challenge, and motivate participants. This collection of over 145 group games will get participants involved in the learning process and add substance to new or existing programs on any training topic. In addition to providing you with a substantial stock of games, the manual includes an in-depth discussion of the unique dimension that well-presented games add to a training session. It covers proper preparation for the use of games in training, techniques for providing feedback to participants, and methods for choosing a game that is right for your audience and subject matter.
 This versatile team development tool consists of a series of games for developing team effectiveness. The playing cards represent behavioral characteristics of effective teams and are designed to stimulate thinking and discussion. The cards are divided into four sections of thirteen cards each. Each section covers an essential area of team development and is indicated on each card by an icon in the upper right-hand corner. The four areas of team development are: unity, communication, support, and performance. Card Games for Developing Teams includes discussion games, card sorting and assessment games, acting and artistic games, as well as games involving the implementation of behaviors for team effectiveness. A learning objective is given for each game and activity along with a short summary and the approximate time needed. The simplest and most effective way to use the cards is for group discussion games and activities.
 If you're looking for an innovative and fun way to teach managers about the difference structure and support make in employee performance, it's time to play The Strategic Leadership Game. A full toolbox of ideas to help managers experience how leaders manage task performance. The game consists of two rounds: Game A simulates a typical task assignment. Participants are delegated a task with clear output criteria, but without any useful support or structure. They'll experience first-hand the performance pressure, anxiety and failure employees feel when assignments are handed over to them without appropriate instruction or feedback. Game B also simulates a routine assignment. But participants are placed in pairs, one as manager and one as employee. The manager is responsible for supporting the employee's efforts. They'll discover how the appropriate type of leadership makes tasks easier to do and instills a sense of accomplishment. Key Benefits
Includes: Tangram puzzle pieces, Leader's Guide, Work Orders Pad, Coaching Cards Pad, Master Solution Sheets (set of 5) and CD-ROM with slide/handout masters.
 Hands-on experience is the name of the game with this unique spectrum of learning opportunities! This diverse collection of reproducible games and simulations makes learning a fun and participative way for employees to gain experience in the key concepts and skills essential to their success in the workplace. It is an ideal resource for trainers looking for a creative way to instill new ideas and skills, but who do not have the time to develop a new game on their own. This valuable assortment of 18 unique training games is ready-to-use and includes clear objectives, detailed instructor guidelines and reproducible materials for participants. Games and Simulations Cover
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