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 Meeting IcebreakersHow To Plan & Hold Effective Meetings  If Enough People Care illustrates Lou Holtz’s firm belief that satisfaction and organizational success – in football or business – “can’t come from the job you’re doing . . . but from how well you’re doing the job.” Liberally sprinkling his impassioned presentation with personal and professional anecdotes and humorous stories, Lou Holtz expresses his seven essentials for success:
Includes: 28 minute DVD or video
 Travel to Shelburne, Vermont and take an inside look at what makes the Vermont Teddy Bear Company one of the nation's most famous and successful companies.See how it really cares about its customers and its employees. The video "preview" clip shown on this page requires that Windows Media Player is installed on your computer. To add this media player product, go to Windows Media Player Download Bear with us and learn:
The BEAR Essentials of Business is educational, entertaining and is truly repeatable. Make it part of your training library today!
Included Training Items:
Rentals of this program are available in VHS or DVD format; you must select one or the other.
 "Team Workout: 50 Interactive Activities provides a wealth of team activities that are both engaging and insightful. Be sure to add it to your list of favorite resources." Lorraine L. Ukens, Teaming With Success; author of All Together Now! and Energize Your Audience Two of the world's leading team building facilitators bring you their best icebreakers, assessments, games, and exercises in a user friendly format. Team Workout is for facilitators, team leaders, trainers, and managers who want all the necessary materials and a step-by-step protocol for fast and easy implementation of effective team development. It's all here, the goals, time required, room set-up, materials, and detailed instructions to ensure a no-fault experience. There are even debriefing questions to facilitate the transfer of learning back to the workplace. Selected Contents
 Best-Seller Emotional Intelligence explains why, despite equal intellectual capacity, training, or experience, some people excel while others of the same caliber lag behind. Certain competencies are found repeatedly in high performers at all levels, from customer service representatives to CEOs. As trainers we must find ways to build these talents labeled EQ (emotional intelligence quotient). The 50 reproducible activities in this resource book focus on developing the following set of talents: self-awareness and control, empathy, social expertness, personal influence, and mastery of vision. Selected Contents
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 These activities provide stimulating exercises, realistic case studies, and creative role-plays that will enable your managers and supervisors to sharpen their skills in several key coaching roles - as team leader, facilitator, counselor, and director. Each fully reproducible activity is organized in a user-friendly format with detailed trainer's notes, clear objectives, and suggested variations for customizing the activity to meet your group's needs. Training Objectives
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 Ian Nicholls Training Objective
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 Best-Seller Your business is not what you sell, it's who you serve. Meet Bob Farrell, founder of Farrell's Ice Cream Parlor and Restaurant, as he serves up the most important aspect of any service business taking care of the customer. We're all in the same business, the people business. Our job is to make customers happy. What's the best way to do that? By giving out pickles. Pickles are those special or extra things you do to make people happy. The trick is figuring out what your customers want and then making sure they get it. That's the pickle. Make sure your employees have the scoop on effective customer service with this fun, lighthearted and highly effective training tool. Viewers will learn what it takes to foster and maintain customer loyalty. Participants will learn to:
 Twelve Angry Men: Teams That Don't Quit uses selected clips from the classic movie starring Henry Fonda and a stellar supporting cast. It presents a vivid example of a team fighting its way to success. In scene after scene, we watch the intense interactions among members of a jury in a murder case. Charged by the judge to do your duty, this team of jurors must determine whether the accused is guilty or not. This innovative video highlights five important concepts of great significance to our life at work:
The program is narrated by Dr. Margaret Wheatley, former professor of management at Brigham Young University and author of several best-selling books on leadership and organizational behavior. Dr. Wheatley shows us the parallels between the dramatic confrontations we see on the screen and certain behaviors familiar to work groups. Length: 22 minutes, includes Leader's Guide.
 This course is also available for online training, see details below. Leaders of Character: Leadership the West Point Way takes us into some of this country foremost organizations, including Proctor & Gamble, the FBI, Penguin Publishing, and the Peoples Health Center, where we see West Point graduates putting their skills to the test. These are people who, like all of us, combat time and resource pressures, yet practice daily the principles of leading with character, heading top-notch teams, uplifting entire organizations. Includes: VHS video or DVD, Leaders Guide, 10 Participant Workbooks, 10 Reminder Cards and PowerPoint Presentation on CD-ROM
Online Training Option
Please contact us by email if you have more than 1000 users for special pricing options. Note: When you order the online training version of this program, our shopping cart will show 50 items listed (minimum number of participants) for $500, each additional participant/item added is $9.95
 David Couper , Jacqueline Stewart / 2003 Training Objectives
Activities Select activities to build training that examines all the key people skills your managers need. These skills include:
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Format: 3-ring binder
 Comes complete with learning objectives, facilitator guidance, and reproducible materials. Activities cover
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 Activity Manual by Roy Bailey Activities cover
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 Managers and supervisors will sharpen their analytical and decision-making skills with this new collection of fully reproducible case studies. Based on actual, real-life situations, these exercises prepare supervisors and team leaders for the challenging problems they face in today's complex workplace. Each case study includes
400 page 3 ring binder
 Providing Exceptional Service in Government This important program illustrates how bureaucratic systems and procedures, however necessary to workflow, can get in the way of providing the level of service - and respect - the public requires. It's a valuable journey into attitudes and assumptions, a realistic look at the day-to-day public sector workplace that is full of customers anxious about the help they need and well-meaning CSRs hampered by inflexible rules. In addition to the vignettes that take place in office settings with actual service "windows," the scenario of our forlorn friend stuck on the side of the road with his stalled auto also demonstrates the need for good government customer service. When a County Works truck comes along, our "customer" thinks he's saved. But this government worker only lets our friend know he's blocking the road and should move immediately, without offering assistance. There's nothing quite so powerful as viewing circumstances from the other person's perspective. This is the true value of The Other Side of the Window: Providing Exceptional Service in Government. Program Contents: A 13 minute VHS or DVD including Meeting Opener, Closer and Discussion segments, Leader's Guide, 10 Reminder Cards
 3rd Edition This updated version features vignettes in a variety of industries - manufacturing, white-collar business, healthcare, government and education, and contains many more "how-to" applications than the original. Develop useful strategies for moving through the three stages of workplace change (Endings, the Neutral Zone and Beginnings) including:
The workplace vignettes provide a realistic look at the types of changes we experience at work, and the steps we can take to help manage our response to those changes. Program Contents: A 18 minute VHS or DVD of the main program with the meeting opener, Jump!, and 5 Booster Shot video clips, Leader's Guide, PowerPoint presentation on CD-ROM, 10 Participant Workbooks, 10 Reminder Cards.
 Format: Three-Ring Binder In 50 Activities for Collaborative Management, you’ll find an array of dynamic and engaging exercises to help you explore what makes collaborative management work, its potential benefits and how to experience them in your organization. Each exercise highlights a specific aspect of collaboration, such as:
With each exercise, you’ll get everything you need to bring it to life—including a purpose, description, time to allot, presentation tips and debriefing statement.
This training favorite asks the simple question: If we shrunk the earth’s population to a village of precisely 100 people, with all existing ratios remaining the same, what would it look like? In three minutes, this program statistically approximates what that village would be like. These dramatic figures make the need for both tolerance and understanding glaringly apparent. KEY LEARNING POINTS
Program Includes: A 3 minute DVD or VHS, Reproducible Village of 100 Activity Sheet, Facilitator’s Guide and PowerPoint Presentation on CD-ROM plus 50 Pocket Reminder Cards
 Meeting Opener Simple, inspiring and thought-provoking wisdom from across the ages is presented through gentle and visually arresting animation and moving music. Life’s Lessons: Change is a wonderful short program to help embrace and understand change in the workplace and in life. A great way to start introducing ideas about change and how it can be beneficial and inspiring. Life's Lessons works with YOU to fit your individual training needs. For the first time, you determine how to present these unique programs.
Includes: 3 Minute DVD (includes Full program with music and narration, Music only (no narration) & Continuous play options.
 Meeting Opener Simple, inspiring and thought-provoking wisdom from across the ages is presented through gentle and visually arresting animation and moving music. Life’s Lessons: Customer Service presents common and not-so-common conventional wisdom about the basics of customer service. Help your organization remember the basics and embrace a positive attitude about assisting each other and others! Life's Lessons works with YOU to fit your individual training needs. For the first time, you determine how to present these unique programs.
Includes: 3 Minute DVD (includes Full program with music and narration, Music only (no narration) & Continuous play options.
 Communicating Respect In a Diverse Workplace is a unique and comprehensive approach to the issues of communication, diversity, conflict-management and teamwork. Let's Get Together uses cues, verbal and non-verbal signals, as a jumping off point to discuss four easy-to-remember tools--Compassion, Unity, Empathy and Sharing. Friendly hosts guide viewers through four illustrative scenarios that offer before-and-after looks at how these four principles can help solve workplace problems and create a positive and productive workplace! This unique approach is a must-have for any organization looking for a synergistic and comprehensive way to explore communication, diversity, conflict-management and teamwork! Also included: DOING OUR PART: This 4-minute program is an introduction to understanding our own and responding to others’ verbal and non-verbal signals, using Compassion, Unity, Empathy, and Sharing. A short but comprehensive and powerful tool, DOING OUR PART teaches us about communication, teamwork, problem-solving, and productivity. This unique and visually arresting program emphasizes the personal responsibility we all share for creating a unified and respectful workplace. A LOOK INSIDE OURSELVES: A 4-minute stand-alone or companion piece to DOING OUR PART, this program reinforces the concepts of Compassion, Unity, Empathy, and Sharing, but is unique in that it asks us to examine our own roles in creating a unified, productive, and happy workplace. This program is a great jumping off point for both personal introspection and serious discussion. Beautiful and uplifting, A LOOK INSIDE OURSELVES opens the door to productive discussions about our individual contributions and responsibilities—in the workplace and in life. Key Learning Points
Program Includes: Let's Get Together 22 Minute DVD, Valuing Our Workplace (two DVDs), Facilitator's guide, Reproducible Particpant Materials & PowerPoint Presentation on CD-ROM plus 50 Pocket Reminder Cards
 Need the keys to conflict around your office? Well, here they are! Unlocking Conflict! offers fast-paced, entertaining tools to handle conflict, from positive reinforcement of tried-and-true methods to new ideas for helping solve conflict issues in the workplace. Anyway you look at it, Unlocking Conflict! is your master key to workplace harmony! Key Learning Points
Includes: 3 minute DVD or VHS Video
Time to tackle stress around your workplace? Then look no further! In this fast-paced and entertaining meeting opener, 20 helpful Stress Tacklers! are presented to assist anyone in managing day-to-day stress. Informative and fun, Stress Tacklers! is a great way to learn how to take control of the stress in the workplace. Key Learning Points:
Includes: 3 minute DVD or VHS Video
 Meeting Opener What a great way to start any meeting! Or any day, for that matter! Activating Attitude!, a 4-minute meeting opener, sets the tone and stage for employees and managers alike to approach the workday (and any issues that may arise) with a positive attitude and a smile. Health, productivity and happiness are all affected by one’s attitude at work, and this vibrant and charming new meeting opener addresses all these issues. Using bright and energetic animations, exciting music and thought-provoking messages, Activating Attitude! is sure to get you and your audience off to a great start, no matter what the meeting is about! Key Learning Points:
Includes: 3 minute DVD or VHS Video
 Meeting Opener Simple, inspiring and thought-provoking wisdom from across the ages is presented through gentle and visually arresting animation and moving music. Life’s Lessons: Leadership inspires us all to let out the leader inside! Motivational and educational, this program helps us all see the leaders we can be, and how we can help others to do their absolute best in any organization Life's Lessons works with YOU to fit your individual training needs. For the first time, you determine how to present these unique programs. Program Includes: A 3 minute DVD or VHS Video, (includes Full program with music and narration, Music only (no narration) & Continuous play options.
 Meeting Opener! Opening Lines: Understanding Respect is a four minute meeting opener/closer that introduces fundamental and important concepts for promoting respect, diversity and inclusion in the workplace. Colorful, elegant and driven by up-tempo and inspiring music, Understanding Respect is the perfect way to open or close a meeting about the importance of respect. Companion DVD to core program: As Simple As Respect Includes: A 4 minute DVD or VHS video.
 Roy Bailey /2003 Comes complete with learning objectives, facilitator guidance, and reproducible materials. Training Objectives:
Activities Provide complete coverage of the four stages of counseling:
Format: 296 Pages / 3-ring binder
 Featuring John Cleese This collection of short humorous ice breakers focus on key business issues or skills and the mishaps and mayhem that can occur when things go wrong. The series features John Cleese and many others. The programs are designed for use as humorous meeting openers, breaks and/or meeting closers. Bosses From Hell! Colleagues From Hell!
Communicators From Hell! Customer service from Hell! Customers from Hell! Free Preview
Employees From Hell!
Interviewers From Hell! Public Services from Hell! Salespeople from Hell! Teams from Hell! The series includes the following programs: Bosses from hell! Colleagues from hell! Communicators from hell! Customers services from hell! Customers from hell! Employees from hell! Interviewers from hell! Public service from hell! Salespeople from hell! and Teams from hell!
 New Release - 2007
The best thing about dealing with a good salesperson is you don't feel like you're being sold to. As far as you're concerned you're just receiving good service. The art of selling is designed to equip your staff with all the skills and techniques they need to approach sales opportunities with confidence. To make this program as relevant as possible it looks at many different scenes in which all sales staff can relate to such as: department store, DIY store, bank services such as mortgages, overdrafts, loans and insurance, shoe shop and many more. The art of selling uses humorous right and wrong way scenarios to teach new skills in a memorable way. It covers the four key stages of selling, in both retail and financial situations:
Included in the program are specific DVD extras for both the retail and financial sales. These cover everything from handling complaints to dealing with obnoxious customer. The benefits
Program includes: DVD (28mins), DVD extras (10mins), Course leader's guide with fully resource training program, Group training workbook, Self-study workbook, PowerPoint presentation slides. All materials is customisable and provided on disc Also available for online training, learn more!
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