|
Meeting Icebreakers![]() This compendium of activities will add real value to your training by taking critical thinking skills out of the box and into the workplace. Learners will sharpen their critical thinking skills and develop a thought process that are creative, accurate, and assumption-free.
![]() Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities. There’s no need for a special training facility, no huge costs involved, or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserve—excellent service. Areas covered include:
![]() Training Objectives
Select role-plays to develop skills in each of the five main interview types:
Time Guidelines
![]() Includes FREE CD with 25 role plays from the popular first volume-50 total role plays! Updated with 25 new role plays not covered in the first volume, the latest edition of the popular 25 Role Plays to Teach Negotiation will inspire you to think and act like a negotiation expert. If you're a management training and development specialist who needs one or two role-plays to use in a negotiation program, this book's a must. The book provides the opportunity to practice the behaviors used most frequently by successful negotiators-including questioning, clarifying, checking for understanding, summarizing and active listening. Each of these role plays is based on a unique approach to negotiation embracing three critical concepts:
Try out new behaviors that will help you:
Sample role-plays:
![]() 25 Sales Strategies and Activities is a unique training and development tool designed to teach sales professionals how and when to use a variety of proven sales strategies. A diagnostic sales strategy matrix shows how much each strategy emphasizes both relationship and performance. A relationship performance index further classifies the strategies as highest, higher, moderate, lower, lowest. Each strategy comes with an activity that clears up any question about how the strategy should be implemented. Each activity includes fully reproducible exhibits which can be used as exercises and handouts in training sessions. Rather than a one-time training tool, 25 Sales Strategies and Activities is a useful and practical guide your employees will refer to over and over again. It’s packed with a wealth of insight, tips and guidance for motivating sales people to:
Binder - 176 pages
![]() Free Online Preview Middle managers, inexperienced team leaders and anyone who has demands placed on their time will benefit from 30 ways to make more time. It provides people with three steps to putting time management into action at work. Firstly, it will provide them with ideas for planning and controlling time, making best use of the time that's available, using time that might otherwise be wasted, and minimising interruptions and disruption. Then they should identify which of these are most relevant. Finally, they should use some of the 30 helpful hints and tips covered in the video to help make themselves more efficient and effective. The benefits
Program includes: DVD(20 mins), Summary (4 mins), Trainer's guide, PowerPoint slides / OHPs on disk, Quick guide and the book: 'Effective Time Management' John Adair
![]() One of the few resources that addresses the unique needs of support professionals
![]() New By Wendy Denham and Jane Jestico Teaching employees how to deliver effective performance appraisals will pay big dividends in your organization. But, too often, employees perceive the training as uninteresting – even boring. Here’s a terrific resource full of hands-on exercises that will make training in this vital area enjoyable and extremely motivating. Every employee – regardless of how experienced they are in appraisals – will be stimulated by learning how to question, listen, be objective, give feedback, communicate and manage the process. Each activity is ready-to-use and includes a description, when to use it, objectives, materials and time required, and methods. Each activity takes under 60 minutes or so to complete. Need to find a specific activity quickly? No problem. The activities are categorized into two groups – the skills and the process – so they are easy to select. All handouts are numbered using the same number as the activity. And some you’ll want to make into transparencies for use with an overhead projector. Whether you’re a new or experienced trainer, you’ll find all the support you need to lead the activities, adapt them to your own training style and give performance appraisal training the priority it deserves. Sample activities:
Format: 3-ring binder, 308 pp
![]()
Find Out How to Calm – and Not Calm – the Caustic Client! Humorous, broadcast-quality
In Part 1, service representative In Part 2, • Easy-to-use – includes facilitators manual designed by service experts • Highly engaging – quick-paced, lifelike scenarios show how to handle angry customer calls • Save money – broadcast-quality video while saving 60% off average training video price • Save time – quick program for efficient learning and behavioral change • Versatile – use for meetings openers, training sessions, and more Main Learning Points on how to handle angry customers • Allow customers to vent • Acknowledge customers’ feelings • Take ownership of the issue • Avoid blaming the customer • Focus away from emotions, toward issues • Collaborate with customer to solve problem Special Bonus! Facilitator's Guide on CD-ROM types of difficult customers • PowerPoint Presentation • Interactive Activities • Trainee Worksheet • Discussion Questions • Pre and Post-Training Assessment
![]() Meeting Opener Simple, inspiring and thought-provoking wisdom from across the ages is presented through gentle and visually arresting animation and moving music. Life’s Lessons: Teamwork is a positive look at how teamwork can not only help us as individuals, but can bring us all together to do the very best we can. Highly recommended for organizations that need to work together in top form and with great attitude! Includes: DVD (includes Full program with music and narration, Music only (no narration)& Continuous play options. Length: 3 minutes
![]() This piece shows our intrepid salesperson finding the key to success by remembering the little things. His "bear" of a customer turns into a gentleman and gives our hero more orders and other goodies. Includes: DVD Only / Length: 2 minutes
|